Car Hire San Francisco

Cons: We reserved a Hertz rental car for a flight that was arriving at San Francisco Airport (SFO). We assumed we would pick it up at the regular rental facility at the airport. Even the address was for South Airport Blvd. We have not flown into SFO for decades so little did we know that this rental facility was an off-site address and not the normal building where travelers rent cars. This was not mentioned anywhere when we rented the car. To make matters worse, by the time we discovered this error, the correct facility had closed (not that there was any easy way to get to it which also was not disclosed.). So we were required to pay additional airport fees, taxes, etc. I travel frequently but, needless to say, I will never use kayak.com again

Hertz at the San Francisco Airport isn’t actually at the airport

Pros: Standard economy rental, decent price.

Cons: The Hertz at 177 S Airport Blvd is not at the airport and they have no shuttle service for customers. They’re actually about 3 miles or so away. It was incredibly inconvenient with luggage to deal with this and I regret it. We had to take an Uber and it added about 40 dollars there and back (pickup and drop off) after it was all said and done. If you use this location don’t forget to add 40 bucks to the total cost because they don’t care how you get there and have no courtesy shuttle for some crazy reason.

This location is not at the airport. It is offsite.

Pros: Roger was accommodating and professional but one man does not make a good experience. The rest of the staff working at that location were useless.

Cons: I thought I reserved the car rental at the airport location but I was told it was not. The man working behind the counter did not offer to assistant this changing my reservation so I could pick up at the airport. He provided no customer service and acted as if I was inconveniencing him by asking for assistance. He said him would not call the other location. He just sat behind his computer and did not nothing. I will not rent from Hertz again and will not recommend them to friends or family.

Cons: Final payment is not notified when reserve rental.

Cons: The pickoff process was really challenging. It was difficult to get to the actual rental car location. And the process to check-in and get the car was very cumbersome and unprofessional. The staff didn't seem to know what they were doing, and the actual location was very cramped and dingy. Having rented to the on-site Alamo location many times in the past, it was not worth the cost savings to use this off-site, run down, inefficient Hertz location.

A tale of two rentals

Pros: They had a car, and suggested exchanging it at the airport.

Cons: Had to wait 2+ hours to find out we didn't get the vehicle we ordered. The hertz site that is near, but not at the airport is terrible.