Recent reviews
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- Neutral
- Negative
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8.0
Pros: It was extremely fast and easy.
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10.0
Great experience!
Pros: Fast drop off process which was also super simple.
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8.0
Renting was Easy as Sunday Morning
Pros: Pick Up, even late at night was very easy going. Return was even easier. Very happy with the way things went.
Cons: Price was a tad bit higher than I would have liked, but the ease of rental made up for things. Vehicle was new, but it was a stock model with no bluetooth connection or navigation. Just small things that could've made the vehicle better.
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6.8
Smiling at pick-up, frowning at drop-off
Pros: Car was new (3,000 miles), clean and ran great. Pick-up at airport was smooth and relatively quick. Rented from Dollar, a sub of Alamo.
Cons: Rental agent failed to mention that the drop off point in the Fisherman's Wharf area was in the lower parking garage in the Sheraton hotel. The sign for Dollar Rent a Car is hidden from street view and the address for 2500 Mason Street does not seem to exist. It is actually down an alley in the center of the Sheraton. It took an extra 25 minutes of circling the block and finally a call to the rental desk before I could find out where to bring the car in for a landing.
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10.0
Great service
Pros: Antoinette and the manager in the garage made us feel special!
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10.0
Great car, value, and experience
Pros: Check in and check out were seamless, we were upgraded even after receiving a discount on the usual rental price, and the car was brand new.
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6.8
Cons: Dropoff procedure was confusing and the location needs more signs, rather than assuming a driver will continue driving over spikes without explanation. Attendants need to communicate more with drivers for clarity.
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8.8
Great drop off
Pros: Great drop off. 1 minute pull up and receipt in hand. Much better than other rental companies.
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2.0
The rental had to he cancelled
Pros: It was very easy and the website is very clearly structured (the Kayak website)
Cons: Unfortunately we were not able to rent the car from Alamo. When we arrived to the pick up place we couldn’t pay for the car with the debit card. We are aware of the fact that debit cards are not widely accepted but based on the Alamo website we were allowed to use it as long as we had an outbound flight from the car drop off destination, which we had. The lady at the counter refused to rent out the car and we were forced to take it from another rental company.n
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6.0
Cons: Pick up was so so so slow, saw that people were getting frustrated but still took a million years to get through people. As openly taking about how they don’t have enough cars, and that one person needed to go and do inventory check rather than serve the line of people.
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10.0
VERY friendly location
Pros: The lady that checked me in at the beginning and the lady that did the return at the end of the rental were absolutely the FRIENDLIEST two people I came across during my vacation in San Francisco. I wish I knew there names to include them.
Cons: Excellent in all aspect.
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4.4
Cons: Bad brakes, seat very uncomfortable.
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10.0
Great experience!
Pros: Fast drop off process which was also super simple.
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10.0
Great service
Pros: Antoinette and the manager in the garage made us feel special!
review from
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10.0
Great car, value, and experience
Pros: Check in and check out were seamless, we were upgraded even after receiving a discount on the usual rental price, and the car was brand new.
review from
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8.8
Great drop off
Pros: Great drop off. 1 minute pull up and receipt in hand. Much better than other rental companies.
review from
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10.0
VERY friendly location
Pros: The lady that checked me in at the beginning and the lady that did the return at the end of the rental were absolutely the FRIENDLIEST two people I came across during my vacation in San Francisco. I wish I knew there names to include them.
Cons: Excellent in all aspect.
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8.0
Pros: It was extremely fast and easy.
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8.0
Renting was Easy as Sunday Morning
Pros: Pick Up, even late at night was very easy going. Return was even easier. Very happy with the way things went.
Cons: Price was a tad bit higher than I would have liked, but the ease of rental made up for things. Vehicle was new, but it was a stock model with no bluetooth connection or navigation. Just small things that could've made the vehicle better.
review from
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6.8
Smiling at pick-up, frowning at drop-off
Pros: Car was new (3,000 miles), clean and ran great. Pick-up at airport was smooth and relatively quick. Rented from Dollar, a sub of Alamo.
Cons: Rental agent failed to mention that the drop off point in the Fisherman's Wharf area was in the lower parking garage in the Sheraton hotel. The sign for Dollar Rent a Car is hidden from street view and the address for 2500 Mason Street does not seem to exist. It is actually down an alley in the center of the Sheraton. It took an extra 25 minutes of circling the block and finally a call to the rental desk before I could find out where to bring the car in for a landing.
review from
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6.8
Cons: Dropoff procedure was confusing and the location needs more signs, rather than assuming a driver will continue driving over spikes without explanation. Attendants need to communicate more with drivers for clarity.
review from
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2.0
The rental had to he cancelled
Pros: It was very easy and the website is very clearly structured (the Kayak website)
Cons: Unfortunately we were not able to rent the car from Alamo. When we arrived to the pick up place we couldn’t pay for the car with the debit card. We are aware of the fact that debit cards are not widely accepted but based on the Alamo website we were allowed to use it as long as we had an outbound flight from the car drop off destination, which we had. The lady at the counter refused to rent out the car and we were forced to take it from another rental company.n
review from
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6.0
Cons: Pick up was so so so slow, saw that people were getting frustrated but still took a million years to get through people. As openly taking about how they don’t have enough cars, and that one person needed to go and do inventory check rather than serve the line of people.
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4.4
Cons: Bad brakes, seat very uncomfortable.
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