San Francisco Hotels

location

fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.

They charge you extra for the health club, which is not that great - I found that to be offensive!

Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall.

Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.

The location is wonderful, the bed was good

No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.

Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such

I loved the coffee shop/store on the lobby level. Being able to purchase cold drinks and snacks, and even fresh sandwiches or pizza was a great surprise. The coffee was excellent in the morning.

I landed, completely sleep deprived, at what my body thought was 1am. Maybe that's why I had such an adverse reaction to a very lively bar whose sounds echoed through the entire lobby. In fact, it seemed to take up the entire lobby as it spilled into seating that i had to walk through to get to registration. I could hardly hear the staff member trying to check me in.

Great room in Tower section,with great view & very comfortable beds. Also very helpful concierge named Jeff.

We had to remind them on two occasions to clean our room. On the day before check-out,our room was not cleaned or refreshed. This was really the only negative,apart from the fact that the drinks in the main bar are quite expensive.

the checkin was excellant, The room was great. The vallet service was very accomadating.

called downstairs to get closet door fixed and the man who answered the phone was very rude.

It's close to Union Square, shopping centers, restaurants and walking distance to Moscone Center.

Location

Room was super tiny & bathrooms were totally tiny

Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff.

Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.

Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor

Nothing.

Bird poop on my car even though it's covered parking. Noise from garbage container cleaning at 10 pm and 7 am right below my room. Getting from parking to lobby is just sketchy.

Front desk person was very helpfull.

Carpet with stains and smelly.

Close to everything in Union Square, clean and nice-looking inside.

...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.

Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful.

Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!

Galleria Park staff were friendly, welcoming, and accomodating. The room was bright, clean, and comfortable.

The staff did get a little frazzled at the front desk with the large volume of guests for the weekend. There was only one HDMI cable available for the entire hotel and it was taken for the duration of my stay.

Great location, very helpful and accommodating staff.

The room was a little on the small side for the price.

beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.

Very quiet. Luxurious interiors. Excellent location

Our room looked out over the cooling system for the hotel

The Drake has a great location, it's clean and comfy with some traces of old excellence. The Concierge was very helpful with directions and suggestions for meals.

Tiny bathroom but then, who comes to San Francisco to hang out in the bathroom?

I lived the location and ambiance of the hotel.

Rooms could be upgraded a little bit and thought it was a little pricey.

I was impressed by the staff when they offered to valet the car up early, since we had to leave at 5:30am. I found the room very comfortable, but my husband had issues. He could not cool himself down; the ceiling fan had been disabled, the window would not open, and the ac was either difficult or non functioning (probably difficult). He could not sleep and blamed the hardness of the bed. I slept fine and have no complaints

Chic style

The heater didn't really do much, the room was cold and it was a pain to get out of the blanket. And, there was so much hollering from the street front.

You had to pay for WiFi and the restaurant had a very limited menu.

The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.

The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout.

No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.

Really nice lobby, rooms where clean

The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.

Quiet with access to the theater district, Union Square and fine dining

Bathroom a little small

I really liked the architecture and our bellhop/concierge (they play double duty) was really nice.

The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.

Great staff, newly remodeled rooms and location was perfect.

Nothing

I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself.

Other than the mixup on our checkout time- I was happy with my stay overall.

Great location

Parking costs

Nice location. Courteous staff.

Checkout not efficient.

Location

Parking at $65 a nite is outrageous There were no blankets in the room so I asked for some they came an hour later. I had to call 3 times to get service. Wifi was $14 a day not free. Coffee in the room was poor. U would think they could provide quality coffee. Paper was delivered to some rooms but not ours

The view is amazing in the linens were very comfortable

Valet parking is a bit steep in price

The staff was quite helpful and also let me leave my bag for the days whilst I was gone. I would highly recommend it and will plan on staying there next time I am in town!

The staff was very accommodating and we definitely got what we paid for.

The walls are so thin. We got a noise complaint and had no idea why, then the next morning, the people in the next room were just talking and we heard every single word they were saying.

Location,interior design,cleanliness,staf was very helpful

The hotel staff were nice people. The bed and pillows were awesome!

No safe box, no minibar / mini-fridge, cramped room.

We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable.

The drainage in the tub was very slow, but that was the only minus.

Very convenient location. Beautiful rooms. Comfortable and friendly

Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.

The location was good just off Union Square and the staff were really pleasant & helpful.

As other guests say very noisy from the trams & also some construction work going on nearby which started very early morning. We had to have windows open as the room was small & stuffy. The rooms are quite shabby & need upgrading. Our room was very small & only had one small cupboard to hang things & no drawers apart from one very small shallow one. As we stayed for 5 nights this was really inconvenient as we lived out of our suitcases which we kept tripping over. The lift was very slow which was inconvenient as we were on the 5th floor

I liked the locations and the staff was great. Trolley cars stop right in front Macy's around the cornedr Union square around the other corner. Foley's right down the street

we were a little chillled, needed more blankets

Loved the location to union square and rooms were clean and comfortable

Great service. Excellent facilities. Great room

I got early to the pickwick hotel I liked that they were able to get me a room by 1 pm

The parking is a bit expensive- I realize it's San Fran but $46/night seems excessive

The hotel overall was very nice. The staff was very friendly and helpful. Lobby was beautiful. Restaurant was delicious.

Our room wasn't cleaned very well. There was hair on the walls in the bathroom. A dog biscuit on the floor and the carpets were dingy and needed a deep cleaning. While it was a nice hotel it was very expensive for the accommodations you received.

Loved the location, everything was within walking distance

Valet was a little high priced, worth it considering the location

The food is very good at the restaurant

Parking was $40.

The location was fantastic as was the historical feel.

I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly.

I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!

Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again!

$63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.

The Japanese decor is calming. Nice neighborhood, walking distance to nice restaurants.

Room is oddly designed. TV not easily viewed from bed. And the bathroom is not typical -- I think it has a Japanese influence so perhaps it is a comforting design for those familiar with Japan, but for others it seems strange. A deep thin tub with shower, no shower curtain, then the sink in a middle area that has wall to wall carpeting, and then the toilet in another room that you have to step up and over to enter.

Beds are comfortable and is in a good location.

Under renovation, the AC wasn't working so we had to sleep with the door open, which is loud outside

Great food, staff and service.

Valet took a little long.

I loved the large room! The space was great. Loved the airy feel.