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Hotels near Mineta San Jose Airport

Hotels near Mineta San Jose Airport

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San Jose (SJC) - San Jose, CA, United States
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Best hotels near Mineta San Jose Airport

Cleanliness
9.7
Comfort
9.3
Facilities
10.0
Location
9.2
Overall
10.0
Overall 9.3 Excellent
Based on 47 reviews
Cleanliness
9.7
Comfort
9.3
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
10.0
Comfort
9.7
Location
9.7
Services
9.7
Staff
10.0
Cleanliness
9.6
Comfort
8.9
Location
8.7
Services
8.7
Staff
9.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.4
Location
9.6
Services
9.3
Staff
9.9
Cleanliness
9.7
Comfort
9.4
Location
9.7
Services
9.3
Staff
9.9

Excellent 9.0
Pros: Hulu and Netflix in the room, comfortable bed and sheets, tea, patio, dog friendly
Cons: Smaller room than expected, not much room for luggage, very small sink and counter space in bathroom but to be expected in a historical home
Okay 5.0
Pros: Overall a nice place to stay. People were very nice. The beds comfortable. Overall clean establishment. Nice grounds
Cons: Way overpriced. Breakfast served until 8:30 am. NOT acceptable. We were on vacation stayed there 4 nights. Ate breakfast in dining room twice, They left a reasonable breakfast in fridge one morning and left nothing but cold cereal one morning. The quality for the food overall was good, but not nearly as good as the other B&Bs we have stayed. The "bagels" were Safeway bread bagels, cheap, tasteless. The initial serving of eggs was VERY MEAGER and had to ask for more. We stayed in what I think was their most expensive room downstairs. Located just below the dining room with wooden floors, clomping around started at 7:00 am. Woke my wife up all 4 mornings. Pool is not heated unusable. Hot tub luke warm at best. The private bathroom we had was recently remodeled. Had to buy the cheapest, smallest toilet available. Water pressure in shower was weak. would be nice to have hand held option. For the money we will stay elsewhere next time. Carpets need replacing and/or regular shampooing.
Excellent 10.0
Pros: Really nice and cozy BnB with friendly staff, comfortable rooms, and even a very cute dog!
Excellent 9.2
Pros: Danielle was an excellent host and very helpful.
Cons: Air circulation inside the house where the coffee is set.
Excellent 10.0
Pros: The effort to make a gluten free breakfast for me was so thoughtful and the Eggs Benedict served on home grown tomatoes was delicious. We loved the Roosevelt room with its private bathroom and entrance. We didn’t have to worry about disturbing other guests with our coming and going. I enjoyed taking a jacuzzi bath after the seven hour drive. What a luxury! The price was great and was what initially caught my eye when booking. Couldn’t believe that I could book a B&B for what I would pay for a hotel room. Close to Levi Stadium.
Excellent 10.0
Pros: Quaint and charming B&B with exceptional customer service. Breakfast was in the beautiful back yard, really enjoyed our stay and will definitely be back.
Excellent 10.0
Pros: Traveling on business with partner and dog. We all enjoyed stay at Madison for different reasons. Myself - working on laptop in backyard during day and spa in evening, partner - quiet and relaxing vibe, dog - unleashed with freedom to explore. Highly recommend for business and personal travel.
Cons: Excellent stay. Absolutely enjoyed the entire time here.
Excellent 10.0
Pros: Perfect service, perfectly clean, free parking and the best breakfast I ever had.
Excellent 10.0
Pros: It was quiet and cozy. There was a pool and extra towels and plenty of patio furniture. The room we stayed in (Harrison) had Roku on TV and it’s own bathroom. Breakfast was delicious and Danielle, our host, was conscious of asking if we had any food allergies. Her dog, Goose, was absolutely adorable. The house was within walking distance of several restaurants and a beautiful park. She offers port wine and fresh baked cookies in the living room. She also sells full size bottles of the skincare in the bathroom.
Excellent 10.0
Pros: Its a cute, sweet, charming nice place with amazing service. Based upon room rates in soulless nearby hotels, it seems like a great value. The breakfast was incredible!!
Madison Street Inn B&B - Santa Clara
Rated no. 1
9.3
Excellent 9.3
Based on 47 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.2
Facilities
10.0
Location
8.9
Overall
10.0
Overall 8.9 Excellent
Based on 250 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
8.9
Services
9.0
Staff
9.4
Cleanliness
9.1
Comfort
9.1
Location
8.9
Services
8.9
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Location
9.6
Services
9.3
Staff
9.2
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
8.6
Services
8.7
Staff
9.0

Excellent 10.0
Pros: We liked the customer service the best - from the text reminders, the check-in, shuttle service requests, the info about the amenities, etc. The location was excellent. The communication was awesome. I felt like a valued customer.
Excellent 10.0
Pros: In our haste to check out we left behind a few items. Tammy was great & offered to store them for pick up. Staff was very helpful & facility is great. The 2 room suite is spacious & comfortable.
Cons: Only thing was the street front is under construction for charging stations & almost missed the driveway. will be nice to have that option in future.
Excellent 9.0
Pros: Our room was very comfortable and the bathroom spacious. Room could use an extra blanket.
Cons: Did not notice staff wiping down tables after guests finished their breakfast. The floor in our kitchen area (room 428) felt greasy.
Excellent 9.0
Pros: The size of the suite and the two bathrooms.
Cons: The kit hen didn’t have any plates cup silverware ect.
Mediocre 2.0
Pros: The room was good and layout of hotel , staff including general manager  by far the second worst experience with a hotel besides the extended stay south San Jose . Completely opposite From previous experiences with any Hilton I’ve ever
Cons: See above
Poor 1.0
Cons: They didn’t give me the room I payed for I payed more for the room with a office and they said they were short of staff to clean rooms they gave me a basic room wondering why I payed the difference
Okay 5.0
Pros: The night crew was exceptional!!! I loved the room. The staff very helpful and friendly.
Cons: Yes the staff the next morning was extremely rude. The did would not follow our counties shelter in place law.
Excellent 10.0
Pros: Staff is great. Rooms spacious and clean.
Cons: Housekeeping and gardeners area was right outside our window. They start early, so it was a little annoying.
Okay 4.0
Pros: breakfast
Cons: there was a strong inductial-strength cleanser smell that was pretty offensive, and made me wonder what problem was being covered up. Also, the outside looked pretty dated and unattractive.
Good 7.0
Pros: Liked having a larger kitchen and separate bedroom
Cons: Vanity lighting too much Bathroom fan way to loud Stovetop didn’t get hot enough to boil water (tried making hard boiled eggs for over an hour) Not enough silverware They do not provide cots A lot of empty space, not enough chairs or seating.
Homewood Suites by Hilton San Jose Airport-Silicon Valley - San Jose
Rated no. 2
8.9
Excellent 8.9
Based on 250 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
10.0
Location
8.8
Overall
10.0
Overall 8.9 Excellent
Based on 173 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Location
8.5
Services
8.8
Staff
8.6
Cleanliness
9.3
Comfort
9.2
Location
9.3
Services
9.2
Staff
9.3
Cleanliness
8.5
Comfort
8.0
Location
7.5
Services
7.5
Staff
7.5
Cleanliness
9.1
Comfort
9.0
Location
8.9
Overall
10.0
Services
8.9
Cleanliness
9.2
Comfort
9.2
Location
9.2
Services
9.0
Staff
8.9

Excellent 10.0
Pros: Great, efficient design. Close to airport. Friendly staff. Good breakfast buffet.
Excellent 10.0
Pros: The breakfast was unexpectedly good.
Excellent 9.0
Pros: The breakfast was awesome, staff was friendly and I thought the facility was very clean. I requested extra trash bags, a vacuum and razors. These all came to me free of charge and by friendly staff members.
Cons: I did not like that parking was and extra $15 per night and I don't remember that being stated in my booking. Also, I've stayed at other similar properties and was able to cast to my TV from my devices. Boring choices on the television with no streaming options when I was trying to relax in the evening.
Excellent 10.0
Pros: The staff was exceptional, buffet breakfast perfect, late night snacks in restaurant/bar was appreciated, room was very clean and well appointed, location and shuttle quick to airport. A perfect night before flight.
Cons: I would have preferred more controlled distancing in buffet breakfast area. A little too close for comfort considering covid situation.
Excellent 9.0
Pros: Clean, quiet & comfortable. We enjoyed for 1 night & rec’d a shuttle ride to airport. Spending a month on Molokai. Will return on 10/31 at 7:40pm & will call you then for a ride to the hotel. Thank you.
Excellent 10.0
Pros: Very clean, good location, quiet. Nice staff
Cons: $15 a night for parking. First hotel in San Jose I¿ve paid for parking.
Excellent 10.0
Stayed here for 2 weeks. Rooms are clean and spacious. Staff is friendly and helpful. Breakfast every morning is great as well.
Excellent 10.0
Pros: Very good service. Very clean.
Excellent 9.0
Pros: Location, location, location. Everything was good!
Cons: The only bad part abut it was only (1) elevator was working and it had an odor smell to it. Once the other elevator worked, that too had an odor smell to it. Other than this, it was good.
Excellent 10.0
Pros: The Rooms were clean and spacious. The bed was comfortable and do the layout is nice
Cons: No
Excellent 10.0
Pros: Everything was amazing!
Excellent 9.0
Pros: The room was large, clean & modern. Lovely bathroom with a separate spacious vanity area. Great value & very good breakfast.
Cons: Single ply toilet paper
Good 6.0
Pros: Nice size room. Included a hot breakfast buffet.
Cons: Staff is not motivated and incapable of thinking. Imagine one elevator was out of service, yet the staircase was closed. Probably illegal but no one could figure out how to allow guests to walk up stairs if they did not want to wait for elevator. Clueless
Excellent 10.0
Pros: The rooms were nice, clean and well appointed. The hotel pool is heated which is a big plus.
Cons: The breakfast buffet gets an average score for lack of originality.
Excellent 10.0
Pros: Location, good breakfast
Cons: Parking charge $15
Good 6.0
Pros: convenience to the airport
Cons: the shop in the hotel had small selection of food items and the grill is almost non-existent
Excellent 9.0
Pros: Location, staff and room were great.
Cons: No. Everything was great
Good 6.0
Cons: PARKING FEE! The parking fee should be included in the cost!
Good 7.0
Pros: Great property. Spacious, busy and clean. Breakfast was plentiful and good and nice to have a bar/restaurant on the adjacent property.
Cons: I had 2X confirmed the shuttle would take me within a 4 mile radius. I confirmed it again before I went and was confirmed by the first van driver I had. Then I was told it could only transport me to the airport or corporate campuses. Disappointed.
Residence Inn by Marriott San Jose Airport - San Jose
Rated no. 3
8.9
Excellent 8.9
Based on 173 reviews
Details
Reviews

Cleanliness
9.1
Comfort
8.6
Facilities
7.3
Location
9.0
Overall
8.6
Overall 8.8 Excellent
Based on 245 reviews
Cleanliness
9.1
Comfort
8.6
Facilities
7.3
Location
9.0
Overall
8.6
Cleanliness
9.2
Comfort
8.7
Location
9.4
Services
8.7
Staff
9.8
Cleanliness
10.0
Comfort
8.0
Facilities
6.0
Location
9.0
Overall
8.0
Cleanliness
9.0
Comfort
8.7
Location
8.9
Services
8.3
Staff
9.5
Cleanliness
9.2
Comfort
8.2
Location
8.8
Services
8.1
Staff
9.4
Cleanliness
9.2
Comfort
8.5
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
9.1
Comfort
8.6
Location
8.8
Services
8.3
Staff
9.6

Good 7.0
Pros: Comfortable, quiet but spare. No coffee maker, and the fridge went on and off all night, not so helpful for a good night's rest. I unplugged it the next night, since I wasn't using it. Seems to have been recently renovated, shower brand new and fresh paint and new floor. The owner is a charming! So appreciated his recommendation for nearby takeout.
Good 6.0
Pros: Very basic room. No breakfast of any sort.
Cons: No coffee in room.
Excellent 8.0
Pros: Friendly service, renovated room (at least mine was), relatively quite
Cons: The refrigerator in the room was too noisy
Excellent 9.0
Pros: Great location, clean rooms and lovely staff
Excellent 9.0
Pros: Very friendly staff!
Good 7.1
Pros: close to airport
Cons: no bathroom door; bed was very uncomfortable
Sterling Inn - Santa Clara
Rated no. 4
8.8
Excellent 8.8
Based on 245 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.1
Facilities
7.5
Location
9.1
Overall
7.0
Overall 8.7 Excellent
Based on 234 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
7.5
Location
9.1
Overall
7.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.0
Services
9.0
Staff
9.0
Cleanliness
9.0
Comfort
9.1
Location
9.2
Services
8.8
Staff
8.9
Cleanliness
9.3
Comfort
9.3
Facilities
4.0
Location
9.3
Overall
4.0
Cleanliness
8.8
Comfort
8.6
Facilities
6.0
Location
8.5
Overall
6.0
Cleanliness
9.4
Comfort
9.2
Location
8.8
Services
8.8
Staff
8.6

Excellent 10.0
Pros: The room was really nice and a comfortable bed.
Cons: N/A
Excellent 8.0
Pros: Perfect location for my stay. Hotel is close to airport and the venue I was attending. Also great for visiting Santa Cruz. The breakfast was fantastic with lots of options. With it's location, I was surprised how quiet it was. The room was also very comfortable.
Cons: The air-conditioning in the room didn't seem to be sealed so that air would come in from the outside. Parking garage was ok.
Excellent 10.0
Pros: the view and the continental breakfast and how nice the staff was .
Good 7.0
Pros: Big clean room
Cons: No water in the room
Excellent 9.0
Pros: Perfect location. Loved being able to eat a good dinner at the hotel after a hard trip!!
Excellent 9.0
Pros: Room was clean, we were not told we¿d need to ask for a room cleaning during our stay bc of covid. Breakfast was fantastic!
Cons: Nothing
Excellent 9.0
Pros: OK
Cons: OK
Excellent 9.0
Pros: The hotel layout, the precautions of health and safety during this tough time and the security entrances.
Cons: The floor in front of the restroom was stained with something white, a little off settling. The front desk lady was decent, she was not much of a talker though which made me feel not as welcomed as I do at other hotels. Customer Service could be better.
Okay 5.0
Pros: Near airport
Cons: Bathroom doors have frosted glass "windows" in them! Barely any privacy! Hotel super close to airport, but still took over 20 minutes to pick us up, for a less than 5 minute drive.
Excellent 10.0
Pros: Location
Cons: Parking fee
Excellent 9.0
Pros: Continental breakfast was awesome
Excellent 10.0
Pros: The Staff is unbelievable. You will not find a more well trained anywhere.
Cons: Nothing
Okay 4.0
Pros: Nothing!!!
Cons: Customer Service and the room there were things like the bathroom sink that were not functioning right!Also they charge tremendous for parking I believe it should be part of the hotel stay!You shouldn't have to pay 20 dollars to park you vehicle!!!!!!!
Poor 1.0
Pros: Literally the worst hotel I have stayed at in my life. Doors started slamming at 5 am every 5 to 10 minutes until check out. Impossible to sleep. Top floor suite. What was Marriot thinking when building a hotel with these kind of acoustics?
Good 7.0
Cons: /the room they gave me had a faulty sensor lock and I got locked out of my room with all my stuff inside.
Excellent 9.7
Pros: Staff was great, nice, clean, comfortable.
Cons: Breakfast was ok, standard stuff
Excellent 8.0
Pros: Soundprooof, new rooms. Very comfortable.
Cons: A minor glitch with the shuttle service, but the manager redeemed himself by offering us complementary grocery items from the hotel store.
Good 6.0
Pros: aircon
Cons: room.
Excellent 10.0
Pros: The room was clean, the staff was friendly, and value for the price was reasonable. Would definitely stay here again!
Cons: Price of parking. $15/night is a little steep.
Okay 4.0
Pros: Confortable beds and a great location.
Cons: Room was not as clean as I thought (it as no 9.0 cleanliness). The walls were not that clean and had stains. There was a stain on the wall near the light switch (looked like coffee or a blood stain) so that grossed me out. The toilet handle became loose.
Good 6.0
Pros: Had a nice breakfast bar.
Cons: The ice machine did not work.
Excellent 10.0
Pros: That it was clean, quiet with great service and staff, In addition it was very close to the airport.
Good 7.0
Pros: Location near San Jose airport.
Cons: Less than average privacy in toilet & separate shower rooms because of sliding frosted glass doors.
Excellent 10.0
Pros: The staff was exceptional and we really enjoyed the continental breakfast. Nice setup and variety. But mostly the way we're treated by the staff is what set this establishment apart.
Cons: The only area of opportunity for us was the restroom in our room. It smelt like urine :(
Excellent 10.0
Pros: Clean rooms, accommodating staff, location cone miner to airport.
SpringHill Suites by Marriott San Jose Airport - San Jose
Rated no. 5
8.7
Excellent 8.7
Based on 234 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
8.4
Overall
7.6
Overall 8.6 Excellent
Based on 335 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
8.4
Overall
7.6
Cleanliness
9.0
Comfort
9.0
Location
8.4
Services
8.9
Staff
8.9
Cleanliness
6.0
Comfort
6.0
Facilities
8.0
Location
10.0
Overall
6.0
Cleanliness
9.0
Comfort
8.9
Location
7.9
Overall
4.0
Services
9.0
Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Location
8.7
Overall
9.0
Cleanliness
9.0
Comfort
8.8
Location
8.4
Services
8.4
Staff
8.9
Cleanliness
8.9
Comfort
9.0
Location
8.2
Services
8.5
Staff
8.6

Mediocre 3.0
Pros: good location because it's close to the airport.
Cons: away from shopping centers. The two oriental people didn't treat us well. Without too grudgingly. putting a snag on everything we ask, not wanting to help us with other alternatives. I didn't feel very safe as it was single-suite style and had direct access to the street.
Excellent 8.0
Pros: Location was great!
Cons: 500$ deposit
Poor 1.0
Cons: Homeless people on property 500 dollar deposit required
Excellent 10.0
Pros: very clean and comfortable
Cons: the breakfast was poor
Mediocre 2.0
Pros: Hmmmmm!!!
Cons: Furniture old, ripped. Curtains ripped, inner lining dirty. THE pullout was so bad. Mattress had no padding; felt like sleeping on coils. Awful!! Property didn¿t feel/look like a Sonesta quality. Very disappointed!!! Picture misleading!!!
Mediocre 3.6
Front desk attendant Robin did not inform us of the $250 security deposit. Just ran the card and never said anything.
Excellent 10.0
Pros: Friendly staff, great set up, very clean.
Cons: Some ants here and there but nothing overwhelming. Hotel offered to move us to another room or give us a discount. Took the money! Other than that, great! Loved it!
Excellent 10.0
Pros: Breakfast was amazing!
Cons: The rooms had a nice layout and the outdoor areas where beautiful and well maintained.
Poor 1.0
Pros: Nothing special, bit the space.
Cons: The fact that the person who checked me in told me I was getting the best suite they have. It had a black widow in the room. The sofa bed mattress had a huge brown stain. They moved us to a different room, but the damage was done.
Excellent 10.0
The hotel is 5 minutes drive from the airport, we had to take a taxi since the shuttle only runs till evening hours but that is no big deal, taxi costs $15. Hotel is well maintained and the front desk staff was very welcoming. Hotel is very quiet, hot breakfast sufficient. Now the important part, I can't say enough nice things about the management of this hotel. They shuttled us to the Caltran station that is more than 3 miles away and allowed us to store quite a few suitcases for a few days when we went up to SF city. Everything was done with hospitality and they really made us feel home. This will definitely be my go-to hotel in the area should i return to San Jose, highly recommended.
Excellent 10.0
Pros: They served complementary dinner and wine at 5:30 on the first two nights of our arrival. I believe they do this Monday-Wednesday’s. It was an awesome surprise and a huge load off. Also, they did not charge to use the laundry (only detergent $2)â
Cons: Loved everything!
Okay 5.0
Pros: Rooms were in great condition.
Cons: We found some pet toys under the sofa. There was no parking within the hotel. And when they held my deposit, they processed it four times, therefore my account was insufficient, and frozen for suspicious fraud activity.
Poor 1.0
Pros: Front desk and management need to be re-trained. Housekeeping doesn't clean daily or pick up trash. Over priced with horrible service.
Cons: Poor customer service. Made my trip stressful and I was upset the entire time check in was a nightmare got my room wrong 3 times.
Excellent 10.0
Pros: Clean, 2 bd, 2 bath room with happy hour, dinner and breakfast. What's not to love! So happy we found this property.
Excellent 10.0
Pros: Free breakfast
Okay 5.0
Pros: Front desk staff and new male Manager, good job! Pool ok
Cons: linen needed to be changed, very itchy,Housekeeping lady who came to change linen was very rude. Ice maker was changed during our two day stay and it malfunctioned it wet all our food product and floor.breakfast just OK,Wed BBQ terrible food raw hamburge
Excellent 10.0
Pros: The suites are spacious and well appointed. I stayed in a two bedroom suite and it was nice to have my own space and bathroom. There were TVs in each room and the common space, and a nice little kitchen. The hotel offers free breakfast all week, and free dinner M-F which was nice. I found it to be a great value, and very convenient for my visit.
Sonesta Es Suites San Jose Airport - San Jose
Rated no. 6
8.6
Excellent 8.6
Based on 335 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
8.0
Location
8.9
Overall
8.0
Overall 8.6 Excellent
Based on 76 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
9.4
Comfort
9.3
Location
9.2
Services
8.9
Staff
9.3
Cleanliness
9.2
Comfort
9.1
Location
8.9
Services
8.5
Staff
9.1
Cleanliness
9.1
Comfort
8.8
Location
9.4
Services
8.8
Staff
8.4
Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
8.7
Overall
8.0
Cleanliness
8.5
Comfort
8.2
Location
8.2
Services
7.5
Staff
8.8

Good 6.0
Pros: clean, well maintained, courteous staff. comfortable bed.
Cons: We chose this property for the full breakfast buffet with hot entree’s that was part of the hotel description. We were not informed when booking that the breakfast bar was not fully open. the pre-order hot items was a joke. a skinny little burrito with maybe 2 small spoonful of filling. and the tortilla was dry on edges like it had been over microwaved. The room was clean and bed was comfortable but it got really hot and the AC was super loud like something was broke when we turned it on. And the mini fridge made a humming noise all night.
Excellent 8.0
Pros: Quiet.
Cons: Bed is too soft.no complimentary bottle water.
Excellent 8.0
Pros: I appreciated the cleanliness of my room and the staff's welcoming personalities from the front desk ladies to the nice lady providing breakfast in the morning. I liked my window view and would request the same room next Spring when I visit my family again.
Cons: There was a damp water odor coming from the bathroom. My room was on the 2nd floor. I left the bathroom exhaust fan running throughout my stay. I've already informed Shami about it that there may be some water damage inside the shower walls between the rooms. She will inform the Manager and Maintenance-
Excellent 10.0
Pros: I would love to go back to this hotel.
Cons: None so far
Excellent 8.0
Pros: Clean … extremely comfortable bed! The staff was very hospitable and kind … extra pleasant, in fact!
Cons: I didn’t like the stairs leading to the room.
Excellent 10.0
Pros: The staff were very friendly. The hotel lobby n dinning area was beautiful..
Cons: Na
Excellent 9.0
Pros: Staff was very attentive and kept everything, including the breakfast area, very clean and organized .
Cons: There should be a holiday inn sign somewhere near the entrance from the parking lot. The main entry is facing the parking lot but there is not a holiday and sign on that side of the building. Even just a small little sign would be helpful.
Holiday Inn Express & Suites Santa Clara, An IHG Hotel - Santa Clara
Rated no. 7
8.6
Excellent 8.6
Based on 76 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
9.2
Overall 8.3 Excellent
Based on 403 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
9.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
8.7
Services
8.4
Staff
8.8
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.9
Comfort
8.7
Location
9.1
Services
8.6
Staff
9.1
Cleanliness
8.3
Comfort
8.4
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.5
Comfort
8.4
Location
8.6
Services
8.0
Staff
8.9

Mediocre 3.0
Pros: it was close to the fwy and had some places to eat in the same parking lot
Cons: DO NOT GET A ROOM DOWNSTAIRS!! if you get the unfortunate experience of having people upstairs making noise all night do not get a room downstairs at this property,the wood is very thin and cracks. you can hear every movement. I asked the staff to move me but they said they didn’t have any rooms. My bf and I didn’t get any good sleep all night and couldn’t wait to leave in the morning, there’s also a bunch of abandoned trucks in the parking lot and if you get that side the view just looks trashy I would probably not stay at this location again
Excellent 10.0
Pros: nice well kept up great staff
Cons: breakfast wasn’t much could be improved
Excellent 8.0
Cons: breakfast was horrible
Okay 4.0
Cons: There was no breakfast, and the coffee in our room was only decaffeinated. No free shuttle unless reserved in advance was disappointing. We had to get a taxi. Bed was a bit soft and we had to unplug fridge because it was extremely loud.
Excellent 10.0
Pros: Front office staff was great.
Cons: The breakfast was total cold . Even it was just the start of the day. Shared with staff also .
Excellent 8.0
Pros: It's a Marriott property so you can be assured it's going to be a quality stay.
Cons: 4 day visit, room cleaning only only request butt I couldn't easily find a place to put the accumulated garbage.
Mediocre 3.0
Pros: This is an old building, I guess I was supposed to encounter some noise, but not this way it seemed like the building was going to fall apart. They did moved us to another room around 1:00¿in the morning.
Excellent 10.0
Pros: Clean helpful free parking lot, great server
Cons: Nothings
Excellent 8.0
Pros: I was very happy that the room had many amenities
Excellent 8.0
Pros: I enjoyed how quiet it was and nobody intruded etc. Staff was very helpful.
Cons: Nothing at all.
Excellent 10.0
Pros: Always clean. Always friendly. Draws good visitors here. 99% quiet almost everyday. Food and gas are super close in walking distance.
Cons: Limited access to some amenities due to COVID-19 (i.e. no pool, no gym, no lounge area. Not the hotel’s fault.
Excellent 10.0
Pros: The staff is always accommodating. Always friendly. The facility is always clean, inside and out. I love that they have a robot that delivers to your room when you need anything.
Excellent 10.0
Pros: Awesome
Cons: It was okay the towels were not there
Okay 5.0
Pros: Clean space, lobby & halls.
Cons: With the quarantine, no amenities, pool or b-fast.
Good 6.0
Cons: One of the beds sheets had blood . yes blood on them.
Excellent 8.0
Pros: Who knew a hotel could look exactly like an apartment building
Cons: The shortness of my stay
Mediocre 3.0
Pros: I like that it has balconies and the fact that it’s close to the airport.
Cons: Other than the lightly rundown look it’s ok.
Excellent 10.0
Pros: The hot tub is my favorite thing about this place and the staff all seem to be very polite .
Cons: No breakfast or dinner anymore
Okay 5.0
Pros: Nothings
Cons: Waited for one hour room to be cleaned. The location no security my vehicle was broken into couples. Years back. When I go to a hotel I do not like people following me staff when I went to my car in the morning The receptionist locked me out s
Good 7.0
Pros: The beds are comfortable and the room was pretty clean compared to most! The breakfast was pretty good as well.
Cons: The security guard was no help and acted like it was an inconvenience to be asked a question. Get off your damn phone! And the stag could be a bit more personable.
Good 7.0
Pros: Clean and quiet
Good 7.0
Pros: Convenient.
Good 6.0
Cons: I would have rated everything at excellent but my door was opened twice by housekeepers early in the morning without a knock or say and when I called front desk to notify them about the incidents there responde was simply oh no apology no nothing.
Mediocre 2.0
Pros: The hotel is in a great location
Cons: Rug had stains spider on a web on wall bed was not made right bathroom very small mold on shower wall
Excellent 8.8
Cons: Rooms are quite small but clean.
Okay 5.0
Pros: The location was by the airport.
Cons: The layout was really strange. I never found the elevators and walked 3 flights of stairs each time I left and entered the room. The lobby was small and the staff not very friendly.
Mediocre 3.0
Pros: Staff ok and room clean, although bath tub could use some work, and door to room was hard to open going in and out, if a fire broke out I would not have been Able to open door if my husband wasn't with me. TV did not work well.
Excellent 10.0
Pros: Like most people I want a clean room, comfy bed and staff that cares about their guests. This hotel had all of that. I also travel with a roku and some hotels make that a pain that do. This hotel had solid WiFi and the tv wasn’t mounted which made for an easy install/removal.
Cons: Nothing. The hotel was worth the money.
Mediocre 3.0
Pros: Nothing
Cons: Old and dirty carpets throughout dated
Good 6.0
Pros: Close to the airport
Cons: At check in, we were told to drop by at front desk for to go breakfast bags when we check out, but in the morning, the front guy told me our name was not on the list and we can’t have them unless we wait for a while. Didn’t have time for th
Good 7.0
Pros: palm trees around pool
Cons: no
Okay 5.0
Pros: Location, was great just don't get a ground floor room if you can help it.
Cons: Had a ground floor room and the people in the room above ours were passing the floor most of the night both nights. Sounded as if the ceiling was going to fall on top of us. I have never experienced this in a hotel before. Wasn't a very restful sleep.
Okay 5.0
Pros: The staff were professional, friendly and helpful
Cons: I was not able to upgrade my room to a double bed..
Good 6.0
Pros: Bathroom was nice
Cons: Staff member who checked us in, I did not like her attitude. I requested a room with 2 beds, but she gave attitude and said they were all sold out. She was very rude!
Good 7.0
Pros: free breakfast
Excellent 9.3
Pros: Cleanliness of room, friendliness of staff.
Cons: Tardy pickup from airport by hotel shuttle.
Fairfield Inn & Suites By Marriott San Jose Airport - San Jose
Rated no. 8
8.3
Excellent 8.3
Based on 403 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
6.2
Location
8.3
Overall
6.9
Overall 8.3 Excellent
Based on 189 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
6.2
Location
8.3
Overall
6.9
Cleanliness
4.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
5.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
5.0
Cleanliness
8.7
Comfort
8.8
Location
8.6
Services
8.3
Staff
8.3
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.8
Location
8.1
Services
8.5
Staff
8.1
Cleanliness
8.9
Comfort
8.7
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
8.5
Comfort
8.5
Facilities
2.0
Location
8.1
Overall
4.0
Cleanliness
8.7
Comfort
8.7
Location
8.1
Services
8.3
Staff
8.0

Good 7.0
Pros: Walkable to SCU campus room was fine - clean and functional housekeeping lady - don't know her name - was friendly and helpful presence of security guard in parking lot at night
Cons: gentleman at front desk was civil but not super friendly our room was located near the outdoor butt hut, where smokers gathered and yammered at all hours parking lot a bit tight
Okay 5.0
Pros: cold breakfast with no way to heat. Very basic room. value place to stay. Bonus is very walkable to SCU.
Cons: outdated rooms. Cold breakfast.
Excellent 9.0
Pros: Having a table, chair, mini refrig/microwave were nice, USB plugs everywhere, extra towels, the little extras were very nice, extra sitting chair and the mini table gave us room to spread.
Cons: The safe was too small for my son's laptop. There weren't too many things not to like about this motel. I would recommend it to others. The staff responded quickly to my needs.
Excellent 8.0
Pros: I liked the cleanliness and comfort, the location and breakfast.
Cons: The bathroom vanity area was a bit cramped for two.
Okay 4.0
Pros: Breakfast was a s good as it could be during covid.
Cons: Air did not work, sheets had hair on them and there was no one to change them. Floors had gunk on them that stuck to our shoes. TV remote was stuck on one channel. (Battery might have been dead) Some of the staff were unhelpful. Hard to get into from one direction.
Excellent 9.0
Pros: Clean and helpful friendly staff
Cons: The location
Mediocre 3.0
Pros: bed was fine more to complain about. Shutters do not cover all window. Breakfast to go bags gave us a rotten apple. will never stay again a best western plus? not sure.
Cons: Hotel had a group staying there that had curfew. security kept coming up wanting to see my key and asking me if I was part of this so called group. I seen three different men acting as hotel security. A bit strange the way the would approach.
Excellent 10.0
Pros: Great room at a great price the best you will get in silicon valley
Cons: no
Excellent 10.0
Pros: Rooms were extremely nice and clean.
Cons: location was extremely small and parking lot was under construction so parking was limited and tight
Good 6.7
Pros: Spacious and clean
Cons: Breakfast was poor
Excellent 8.0
Pros: Good location, close to airport, good desk space (including an actually decent office chair) and comfy beds. Good for business travelers who do not need a lot of fluff.
Cons: Only complaint is that the plantation shutters, while pretty, do not keep much light out and have gaps. Would definitely like to see black-out blinds over the outside of the shutters, both for light control and privacy.
Excellent 8.5
We needed a clean cheap place to stay for a few nights. This place was easy to find, had free parking and clean rooms. It was comfortable and clean which are necessities. The heater worked nicely, but if you stay during hot summer months be prepared for no in room air conditioner. They have fans in the rooms which do fine. There are not a lot of extras, but you get a microwave and fridge in your room. The breakfast is only pastries and coffee so be prepared if you need alternative food/beverages. The location is nice and easy to find. Safety was good and I didn't worry. Very friendly staff and they accommodated a late check-in. I would stay again.
Poor 1.0
Cons: We were given a room that someone had not yet checked out of (by 9:00 PM!) 2nd room we were given was 2nd story. We needed 1st flat or for accessibility issues. The heater was NOT working under 60 degrees all night MISERABLE!
Good 6.2
Pros: There was a fridge and a microwave, a couch, many pillows etc standard room nothing extraordinary
Cons: Remote did not work had to go change it, carpet was so filthy that when I walked barefoot for a few minutes my feet were black it's disgusting
Mediocre 3.4
Pros: Dried poop on toilet bowl from who knows when. Dirt everywhere. Uncomfortable pillows. TV did not work properly. Water bottle dispenser outside out of order for 4 days. It goes on an on.
Cons: Nothing
SureStay Plus by Best Western Santa Clara Silicon Valley - Santa Clara
Rated no. 9
8.3
Excellent 8.3
Based on 189 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.4
Facilities
8.6
Location
8.8
Overall
8.6
Overall 8.2 Excellent
Based on 163 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.6
Location
8.8
Overall
8.6
Cleanliness
8.0
Comfort
8.0
Location
8.6
Services
7.8
Staff
9.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Location
8.7
Services
8.5
Staff
9.2
Cleanliness
8.4
Comfort
8.8
Location
9.4
Services
8.1
Staff
8.4
Cleanliness
8.6
Comfort
8.6
Facilities
9.0
Location
8.9
Overall
9.0
Cleanliness
8.9
Comfort
8.5
Location
9.2
Services
8.4
Staff
9.2

Okay 4.0
Pros: Close to businesses
Cons: Low end accommodations for a high price
Okay 4.0
Pros: I like the size of the hotel room. It is very spacious and had a nice sized kitchen and table to eat at. The bathroom was also very spacious with a nice hot steamy shower.
Cons: Everything in the hotel room was very outdated. There were stains on our lamp shade and both of our kitchen chairs had faux leather that was falling apart. Parts of the hotel also smelled like cat pee as I walked through (I believe they let people have animals in their room).
Excellent 10.0
Pros: Everything! The room the service and the location.
Cons: What I didn't like is that I don't live there permanent.
Mediocre 3.0
Cons: Very very bad smell in the hotel all 3 days I was here
Excellent 10.0
Pros: We were totally amazed about the whole experience didn't want to leave staff at front desk went above and beyond good customer service
Cons: The lending locker wasn't lendable but understand when people don't return things it ruins it for others
Mediocre 3.0
Pros: The services the room has such as kitchen living room etc
Cons: YES THE OLD WHITE TALL MAN I BELIEVE IS THE MANAGET IS CERTAINLY BYPASSING MY RIGHTS!! I have been here at this hotel for over 30 days and he is failing to give me an addiction notice prior to just kicking me out!!!
Good 6.0
Pros: It was convenient for our needs.
Cons: Unfriendly staff, even rude. From office staff to maid service. Walking back to hotel room with huge armful of laundry, a maid with cart blocked the hallway, she saw me but clearly ignored me until she was ready to move out of the way for me to get by.
Excellent 9.0
Pros: location, large room, full kitchen, attentive staff
Cons: n/a
Excellent 8.0
Pros: Convenient location.
Excellent 8.0
Pros: Staff was nice.
Cons: It can be loud between the trains, construction yard, and guests it will get loud.
Good 7.0
Pros: Staff was great and room was clean
Cons: The a/c unit was super LOUD. it was hard to sleep because the room was warm and when the a/c would turn on it sounded like it was going to blow up. Needs to be repaired or updated.
Excellent 10.0
Pros: Excelente
Cons: I don’t like face mask
Poor 1.0
Pros: Location to the airport was great!!
Cons: They didn't have the room we booked available. Staff was horrible at check in.
Excellent 10.0
Pros: Clean and quiet. Great location. Very safe
Excellent 10.0
Pros: Everything
Cons: None
Excellent 8.0
Pros: The staff was excellent. The room was very nice with a very comfortable recliner and bed. Full kitchen was excellent.
Cons: I was going to stay long term on a work assignment for a few months and would of based on the staff, the room, the amenities. The problem was the TV and TV system were terrible. Terrible channel selection, no guide on the TV. Very old system.
Excellent 9.0
Pros: Clean,friendly & comfortable
Okay 5.0
Pros: The staff were very nice.
Cons: They don’t tell you ahead of time that they require a $500 incidental deposit. THAT was Outlandish!!
Excellent 10.0
Pros: Modern clean room
Cons: Nothing I did not like
Mediocre 3.0
Pros: great room configuration and kitchenette
Cons: electrical maintenance or equipment replacement needed. the refrigerator and heat pump were so loud you could not sleep. The location adjacent to a metro station provided constant loud train noise in the early morning.
Poor 1.0
Pros: It was clean.
Cons: They keep overcharging me. It's ridiculous.
Sonesta Simply Suites Silicon Valley - Santa Clara
Rated no. 10
8.2
Excellent 8.2
Based on 163 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.3
Facilities
7.9
Location
7.9
Overall
8.4
Overall 7.8 Good
Based on 291 reviews
Cleanliness
8.3
Comfort
8.3
Facilities
7.9
Location
7.9
Overall
8.4
Cleanliness
8.1
Comfort
8.1
Location
7.7
Services
7.8
Staff
8.5
Cleanliness
8.3
Comfort
8.3
Location
8.0
Services
7.9
Staff
8.6
Cleanliness
8.0
Comfort
7.9
Location
8.1
Services
7.7
Staff
7.6
Cleanliness
8.6
Comfort
8.7
Facilities
7.9
Location
8.0
Overall
7.9
Cleanliness
8.2
Comfort
8.3
Location
7.9
Services
7.5
Staff
8.2

Good 6.0
Pros: Breakfast was in a baggy...not quite breakfast but a snack..
Cons: Need a breakfast area with real breakfast
Excellent 8.0
Pros: Very clean; comfortable
Cons: Seems like there’s a connectivity issue with the WiFi at times . I wish there was more parking available in garage; parking is a little tight
Excellent 8.0
Pros: It was nice having a parking garage in the hotel. Nice to have peace of mind that my car is in a well lit area with cameras in that part of town. Room was clean and quiet
Cons: Kind of sketchy outside the hotel. Cops were next door arresting someone when we arrived at night.
Mediocre 3.0
Pros: The price.
Cons: Not sure if it was Covid related, but housekeeping never cleaned my room. Also, I was only given one face cloth, one wash other and one bath towel. Had to go down to the front desk everyday of my stay (4 days) to have my key reset.
Excellent 10.0
Pros: Friendly and very accommodating staff. Location was perfect for airport access. Shuttles were timely.
Poor 1.0
Cons: I called several times for the tax issue, i also send text message but nobody has called back and refund the tax.
Excellent 10.0
Pros: The room was exceptionally clean. The facility was clean and quiet, and conducive to work. The staff were generally courteous, friendly and helpful.
Cons: The location; the parking area could be cleaner
Excellent 10.0
Pros: Up on entering my room, I noticed that it smelled very fresh and clean. I was pleasantly surprised.
Cons: Due to COVID-19, No breakfast was served.
Good 7.0
Pros: Good location, staff is accommodating and friendly
Cons: The parking area and hallways are filthy, although the room was clean. Advertised breakfast, but did not state that this was not offered. Had to ask - was handed a cold bagged "breakfast", which was basically a snack.
Okay 5.0
Pros: Nothing really
Cons: I did not like the location it didn¿t look safe, the room itself, the ac was not working at all, the couch in the room was full of dog hair, the tub wouldn¿t work to take a bath because it was missing a plug piece, and the WiFi did not work very wel
Excellent 10.0
Pros: The room was nice and clean. I liked that it had a sofa bed in the room , that my son slept on.
Cons: Well at night lots of weird people walking around and there was a physical altercation in the underground parking lot early in the morning. Where a woman tried to run over I guess her boyfriend with her car. Which was scary.
Excellent 10.0
Pros: Polite and professional staff
Cons: Nope
Good 7.0
Pros: Everything was nice. 2nd time i was there. But I do miss the breakfast behind the covid
Cons: Yes I no there is a no smoking rule. But I have arthritis so bad and also nerve damage in my legs. I smoked a half of joint of Mary Jane. And ended up losing my $200 deposit. .it was late at nite and took a couple of tokes by the windowsill. And lost 200
Excellent 9.0
Pros: Front desk customer services
Cons: No.
Excellent 9.0
Pros: Staff was delightful and helpful. Very clean and safe place to stay. All was great just could have enjoyed more channels to watch on tv
Cons: I don’t necessarily like that area but once in hotel I forgot the area I was in. The hotel and staff are awsome!
Mediocre 2.0
Pros: Sheets Were very soft, bed comfortable- kids slept well. Adults did not. Lots of Concerning noises all night.
Cons: Check in took 45+ min, unsavory people in the hall and lobby. Parking garage, lobby, hallways smell of marijuana & cig. smoke. Not family friendly. Inexpensive. Sirens and giggling throughout the night. Kids witnessed arrest at the adjoining Denny's.
Excellent 9.0
Pros: Location
Excellent 8.0
Pros: location to the airport and the free shuttle to the airport
Cons: on checking in the person gave me the impression that he was going to charge my credit card twice. However it was corrected. Plus the room he gave us wasn't made up and was messy.
Excellent 9.0
Pros: Nice, clean room
Cons: keep having problem with the roo key
Excellent 8.0
Pros: Efficient arranging transportation to and from the airport
Mediocre 3.0
Cons: The hotel representative was not at the hotel front desk for our check-in. We had to wait over a half hour before he showed up so that we could actually check into our room.
Good 7.0
Pros: Staffs were so friendly and the amenities were what we needed.
Cons: The ironing board could be replaced and the scrambled eggs could be less stiff.
Poor 1.0
Pros: Not very far from downtown
Cons: Gave us wrong room
Okay 5.0
Cons: We stayed 4 nights and our room did not get ANY room service for any of those nights. We had to go get fresh towels, etc daily. Decent hotel but had some very serious staffing issues.
Good 7.0
Pros: Sofa and bed
Cons: Tv remote was not available
Poor 1.0
Pros: Would not recommend staying at
Cons: Very unsafe area. Even the employee at the front desk was nervous about people leaving their car there. “Crazy stuff” happens here on the weekends this is what he told me and then he showed me pics of cars with their windows smashed.
Good 6.0
Pros: They ran out of eggs & sausage early and didn't put any more out. Lazy staff member. The person at the check in desk was very polite. Room was very clean. The bed was fine.
Mediocre 3.0
Pros: Breakfast
Cons: Blood on sheets when i entered my room and they gave me a hard time about changing them, they also had no soap in the bathroom abs told me to use shampoo. Also the people in room next to us we're so loud and playing music u til 4am.
Comfort Suites San Jose Airport - San Jose
Rated no. 11
7.8
Good 7.8
Based on 291 reviews
Details
Reviews

Cleanliness
7.4
Comfort
7.2
Facilities
6.6
Location
8.0
Overall
7.2
Overall 7.3 Good
Based on 289 reviews
Cleanliness
7.4
Comfort
7.2
Facilities
6.6
Location
8.0
Overall
7.2
Cleanliness
7.1
Comfort
7.2
Location
7.8
Services
7.3
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
6.0
Overall
6.0
Cleanliness
8.6
Comfort
8.0
Facilities
6.6
Location
8.6
Overall
9.3
Cleanliness
7.5
Comfort
6.9
Location
7.9
Services
7.1
Staff
8.1
Cleanliness
7.7
Comfort
7.7
Location
8.2
Services
7.3
Staff
8.3
Cleanliness
7.4
Comfort
7.3
Facilities
7.2
Location
8.0
Overall
6.8
Cleanliness
7.1
Comfort
7.1
Location
7.9
Services
7.0
Staff
8.1

Good 7.0
Pros: The room was just big enough for what we needed it for. Clean bedding and a large bathtub with a convenient mini-fridge to keep our food and drinks chilled. The staff was exceptionally kind and always seemed eager to help when they could. Very nice people, 10/10! And the location was almost right on top of the event we were in town for. Perfect location.
Cons: There was a half of a pair of false eyelashes stuck to the room's phone when we got there, which was pretty gross. And we did find a cockroach, but that was the only one that we noticed. Otherwise pretty okay,
Mediocre 3.0
Pros: Bed was wobbly. Room smelled like cigarettes. Too many people hanging out in parking lot. Check out is now at 11am. Latest checkout 11:30.
Cons: Close to my job
Excellent 9.0
Pros: The staff was very friendly & we had no problems
Cons: That we didn't have enough money to stay. But nothing else
Poor 1.0
Cons: They Banned Me from the hotel for no reason
Poor 1.0
Pros: What I didn't like was the little brown shiney bug that went running across the floor....my belongings immediately went back to the Mercedes..and that's where I spent the rest of my morning...
Cons: please read the whole review... What can I say...it's motel 6. Staff is great at this location
Excellent 10.0
Pros: Location
Cons: Noise late at night
Okay 5.0
Pros: The staff was excellent
Cons: I had a room in the corner it was extremely small
Poor 1.0
Pros: The price.
Cons: Anytime the heating and cooling equal was on it made the whole rm vibrate. The room was facing US 101 constant noise from oncoming traffic. Other than that it was ok
Good 6.0
Pros: Location
Cons: It was unusual, but there was a major police event that made it awkward and nervous for me. Best guess Human Trafficking, but I do not know for sure.
Mediocre 3.0
Pros: Unlike our room, the lobby smelled really good and clean and the front desk staff we talked to were nice. They cleaned the room when we asked them to.
Cons: Non-smoking room smelled like smoke. All sheets either stained or with cigarette burns. Some towels have stain and hair. Very dusty furniture including rack where they put towels. Sides of the bed have trash from previous guests. Needs better cleaning.
Good 7.4
Pros: Everything
Good 7.0
Pros: price and location
Cons: no breakfast
Good 7.0
Pros: location
Cons: no breakfast
Good 6.0
Pros: Location
Cons: No shampoo or conditioner. No iron or hair dryer. Not acceptable.
Good 6.0
Pros: Only stayed one night for layover unti flight out of San Jose..very basic rooms but was clean and comfortable. Denny's right next door so was able to have dinner..night clerk very helpful
Cons: I didn't experience anything negative
Excellent 9.0
Pros: Very clean and spacious
Cons: No fridge
Excellent 10.0
Pros: Location
Cons: Lots of traffic
Okay 5.0
Pros: Cheap, location close to Menlo Park.
Cons: Toilet tank kept running all night. Light outside of window illuminates inside the room at night. No wake up call even though I requested one.
Poor 1.0
Pros: Nothing
Cons: The staff is rude my room was dirty there was a flood of water in my room from the rain the sheets look dingy the table wasn't cleaned the TV wasn't working, and I was charged when I was told that I would not be charged until I arrive at my hotel
Excellent 10.0
Pros: Awesome new management staff
Cons: No
Excellent 8.2
Pros: It was clean! and very convenient to the airport
Cons: didn't seem to be many amenities and the towels were small.
Excellent 10.0
Pros: clean rooms. Nice staff. good location.
Cons: none
Poor 1.0
Pros: Location and price ($---for 1 night)
Cons: I reserved a room for 2 adults + 2 kids. when I checked in, it had a single bed, it was a problem. They offered me blankets and pillows for the floor. Ended up driving around and spent $--- for the only other available room in the area at midnight. Ugh
Good 6.0
Pros: Nice staff
Cons: Noisy Hassle of $2.99 Internet. Just do it for free we don't have to use the iPhone for Internet stuff
Motel 6 San Jose Airport - San Jose
Rated no. 12
7.3
Good 7.3
Based on 289 reviews
Details
Reviews

Cleanliness
7.2
Comfort
7.2
Facilities
6.0
Location
7.6
Overall
6.0
Overall 7.1 Good
Based on 551 reviews
Cleanliness
7.2
Comfort
7.2
Facilities
6.0
Location
7.6
Overall
6.0
Cleanliness
4.0
Location
8.0
Overall
4.0
Staff
2.0
Value for money
2.0
Cleanliness
7.1
Comfort
7.2
Location
7.2
Services
6.9
Staff
7.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
4.0
Location
5.0
Overall
4.0
Staff
3.0
Value for money
3.0
Cleanliness
7.5
Comfort
7.3
Location
7.8
Services
7.1
Staff
7.8
Cleanliness
7.5
Comfort
7.4
Location
7.7
Services
6.7
Staff
7.4
Cleanliness
6.9
Comfort
7.0
Facilities
6.0
Location
7.8
Overall
7.3
Cleanliness
7.1
Comfort
7.1
Location
7.9
Services
6.6
Staff
7.6

Poor 1.0
Cons: sketchy parking lot no WiFi stumck like chemical cleaner not comfortable bed
Poor 1.0
Pros: Nothing
Cons: Expensive with no amenities, no dishes or pots and pans, they did not even offer.
Mediocre 2.0
Pros: The staff were very friendly and the cleanliness of the rooms.
Cons: Don¿t care much for the breakfast you provided but I understand is because of Covid
Excellent 10.0
Pros: Everything
Cons: The staff
Excellent 10.0
Pros: It was very cunning and secure
Cons: You know everything
Poor 1.0
Pros: Location
Cons: I was put in a room that should have been put on maintince. My bathroom was turn apart with the toilet taken apart. U was put in another room I had to wait 45 minutes to get towels for my new room.
Poor 1.0
Pros: Nothing
Cons: There where people roaming the hallways knocking on people¿s doors. The security gate was broken. No breakfast , not even grab and go. We paid more money to upgrade to a room that was suppose to be better then the one the day before and was not up to p
Poor 1.0
Pros: Horrible
Okay 5.0
Pros: It was clean and attendant was professional.
Cons: Someone's car was broken into and the heater didn't work. There was a thin blanket on the bed, not enough to stay warm. Had to put on my street clothes around 3:00 am. Walked outside and saw police gathering information from someone about the car.
Poor 1.0
Pros: Nothing
Cons: The staff was incredibly rude and unaccommodating. The rooms were not in working order, broken air conditioner and dirty. There was a sturdy sock under my bed and food left in the cabinet. They double charged me twice and didn't even rectify it. Eww
Good 7.0
Pros: The location was nice and safe with gated entry Staff  was very courteous and helpful The room was spacious and clean
Cons: The gated entrance was a bit confusing at first so we drove around to find our way in before calling to get instructions. The room (313) was a little dated with a slight scent of nicotine & a cigarette burnt mark on the bathroom sink.
Poor 1.0
Pros: Nothing
Cons: Everything
Good 7.0
Pros: Location
Cons: It was fine
Excellent 9.0
Pros: The people where great, helpful and kind.
Cons: The hallways where always dirty and had an odor.
Excellent 10.0
Pros: The kitchenette I love to cook my own meals.
Cons: The mildew smell in the bathroom
Mediocre 2.0
Pros: Dog park was nice. Appreciated the provided bags given my hotel.
Cons: Constant police calls, staff was unhelpful at times. Also some of the guest appeared to have COVID which for those negative from the virus I feel would make it unsafe.
Okay 5.0
Cons: poor housekeeping. I dropped my phone next to bed and noticed someone's sock and empty soda underneath. Had to plug coffee maker in bathroom because plugs in living area out-of-order. Bad neighborhood. Some of staff exhibit lack of professionalism.
Poor 1.0
Pros: It was gross and filthy mislead by photos on your website that were of a different location I WILL NEVER USE YOUR SITE AGAIN!!!!
Cons: It was gross and filthy I was mislead by photos on your website of a different location I will never use this site again!!!
Good 6.0
Cons: The location
Excellent 8.0
Pros: The location.
Cons: The bed was uncomfortable and the sunk was easily clogged. U stayed at this brand hotel before un s different city and had a much better experience. The parking was interesting
Excellent 10.0
Pros: The staff and the kitchen
Cons: No
Excellent 10.0
Pros: This extended stay is the best one to stay at. Staff great, rooms great, location great, and price is great! Anything I need is taken care of in a timely manner. I will keep staying here. I will tell all my friends to st the. I like that there is gate
Good 6.0
Pros: Yes it was clean
Excellent 10.0
Pros: I love e everything about this hotel. Price, location,and staff. Everyone in the staff is on the same page. I never have to ask twice for anything. I also like that that it's gated. And the laundry room is a plus. I will keep returning here. Great place
Mediocre 3.0
Pros: kitchen
Cons: old and all kinds of people seems like were living in cars there,screens off hotel windows and guests using open window no screen as entryway to their rooms. bad look and surely not respectable to the hotel or other guests. parking lot dirty linens old
Good 6.0
Pros: Clean room and bathroom
Cons: Front desk clerk was unprofessional and rude. Security guard was very nice and patient
Okay 4.0
Pros: nice amenities and spacious. Affordable
Cons: Rude staff, not at front desk twice. Surprised I could barely open window. Hallway was noisy into middle of late night, probably extra visitors and no security in sight.
Excellent 10.0
Pros: The amazing staff, the best.
Cons: No.
Excellent 10.0
Pros: The room and the amazing staff!
Cons: NEGATIVE.
Excellent 9.0
Pros: Looks nice outside but inside could use some work
Cons: No
Excellent 9.0
Pros: Easy access but I could hear guest next door and I don't think they were sleeping. As a homeless person it was a good to get off the street for a week and clean up.
Cons: Not at all
Excellent 10.0
Cons: Negative.
Poor 1.0
Pros: Nothing
Cons: Everything
Okay 4.0
Pros: Location and price
Cons: Noisy and smelly...
Mediocre 3.0
Pros: Cleanliness
Cons: Shower wasnt working properly. Remote didnt synchronize with the cable kinda difficult. Their free wifi is too weak and slow. Their free breakfast should be advertized as a continental breakfast. And breakfast over too early 930am. Rip off
Poor 1.0
Cons: Bad service, very rude customer service, dirty towels with hair in our bedroom, horrible smell in the building
Mediocre 3.6
Breakfast included ...but just coffee & muffin to go. There is no place to dine at all. Bathroom lock not working. Main room door cannot lock. Finally on my 3rd day the bathroom light is not working. Maintenance is not available after 5pm & we need to manage it with our phone flash light. Its a total mess.......
Poor 1.0
Pros: Can’t think of one thing.
Cons: They advertise breakfast which is a granola bar cuppa coffee and a banana. Why even advertise. It’s an extended stay without any pots pans or utensils in the room not even a coffee pot. They didn’t make up the room.
Good 6.0
Pros: Rooms were nice
Cons: Yes. I got billed twice. One online then when I checked in. Dixdnt realize until I just check my banking statement
Mediocre 3.6
The outside is attractive but it stops there. On our visit the inside was dingy, the neighborhood did not appear to be the safest and the parking lot had car alarms going off all night. The room was way below average with half the light not working, the TV took forever to come on, the hallways are narrow and dingy poorly lite, one of the elevators had a door that opened so slowly I was never sure it would fully open. The breakfast, 'grab and go' was a cup of coffee, a breakfast bar, and a muffin. The room for breakfast was crowed with three people in it. We stayed one night as it was close to the airport and we were flying out early the next morning. I would try a different hotel next time. We have stayed at this brand before without issues.
Mediocre 3.6
Staff was awful just don’t go here trust me spend the extra money and go somewhere nice
Okay 5.0
Pros: Cleanliness
Cons: The program on the cable channels indicated by the cable guide weren't the the programs on the channels.
Okay 5.0
Pros: Nothing
Cons: Outdated
Okay 4.0
Pros: close to airport
Cons: The AC was directly over the bed blowing on you and made us sick !!
Okay 5.0
Cons: The room had a lot of flaws and was dirty. The location was not in the best neighborhood. It was just my mom and I traveling together.
Excellent 10.0
Pros: Quite hotel even on a Saturday night. Everything in the room was clean and worked. Definitely will stay here again. I didn't have breakfast so no review.
Cons: Maybe just an update especially in the hallways showing it's age and ware and tear. But still a great place to stay.
Mediocre 2.0
Pros: The granola bars available at breakfast.
Cons: There was a hair in the bathtub, the bathroom fan was loud, the elevator smelled like pot, but the worst part was the bed. The box spring was torn and falling apart. When I lifted the sheet, the mattress had the telltale blood trail marks of bedbugs.
Okay 4.0
Pros: The only thing I liked was the location to my destination. The person that checked me in was very pleasant to talk to. He handled my reservation with no problem.
Cons: For an Extended Stay America, it was not even close to any other Extended Stay America's I have stayed at. The room was not a very welcoming room, wasn't the cleanest, the bathtub did not have a stopper, just not a good stay. I will not return.
Okay 4.0
Cons: The room smelled like nasty body odor when we arrived..
Good 6.0
Pros: Good location close to airport.
Cons: They advertised as having breakfast but it was only coffee, packaged muffins, and granola bars. That was disappointing. No cereal, fruit, toast, juice, etc. Did not expect a full breakfast but this was not even a continental breakfast.
Good 6.0
Pros: Staff was nice, convenient location.
Cons: The bed was very uncomfortable, but to be expected.
Good 7.0
Pros: We could bring our dog
Cons: I know it was for security but having to go through the front lobby when there was a door across from the room you could exit sucked. Had to go all the way around to get back in.
Mediocre 3.0
Pros: Nothing
Cons: There were many things that we did not like. The staff acted as if we were an inconvenience to them. There was only one small garebage can in the room and it was in the bathroom. Again there were so many things BAD about it and no real good.
Mediocre 3.0
Pros: I liked the kitchenette and the refrigerator. The bathroom was also a highlight.
Cons: I quickly came to the conclusion that surfaces were wiped with water and a rag. The mattress was exposed showing multiple stains & sheets smelled more like carpet than linen. A/C worked intermittently and made loud buzzer-type sounds.
Mediocre 3.0
Pros: Nothing
Cons: Found Cock roach in the bath room. Also room has no soap or supplies with out asking for them, then you have to go to the desk to get them.
Good 6.0
Cons: Killed 3 cockroaches each night, not pleasant . There might have been many more looking around, we certainly did not go looking for them
Mediocre 3.0
Pros: Clean enough and close to the airport.
Cons: The bathroom had a number of problems: - shower diverter not really working - water would only get lukewarm - sink diverter was broken - bathroom door wouldn't stay open No airport shuttle and hard to get inside the compound.
Mediocre 2.0
Cons: Location, condition of the facilities, breakfast
Okay 5.1
Pros: Location
Cons: I had to wait from 1pm until 4:30pm in the lobby for my room to be ready. About 7 other people arrived around 3 and also had to wait/sleep in the lobby until rooms were available. Also I travel for business so I need a receipt to turn in. It's been 9 days, several emails later and still no receipt. Good price for the location but not worth the hassle.
Extended Stay America Suites - San Jose - Downtown - San Jose
Rated no. 13
7.1
Good 7.1
Based on 551 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.6
Facilities
8.1
Food
6.5
Location
8.0
Overall 6.9 Good
Based on 919 reviews
Cleanliness
7.6
Comfort
7.6
Facilities
8.1
Food
6.5
Location
8.0
Cleanliness
5.0
Comfort
6.0
Facilities
5.0
Location
3.0
Overall
2.0
Cleanliness
7.3
Comfort
7.3
Facilities
6.0
Location
7.3
Overall
7.3
Cleanliness
7.5
Comfort
7.4
Location
7.8
Services
7.0
Staff
7.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
9.0
Facilities
8.5
Location
8.2
Overall
8.0
Cleanliness
7.8
Comfort
7.8
Location
8.2
Services
7.3
Staff
8.0
Cleanliness
7.3
Comfort
7.6
Facilities
9.3
Location
7.7
Overall
8.6
Cleanliness
7.7
Comfort
7.7
Facilities
9.0
Food
6.5
Location
8.2
Cleanliness
7.1
Comfort
7.1
Location
7.8
Services
6.5
Staff
7.4

Excellent 10.0
Pros: clean and nice staff
Good 7.2
Even though the reservation included free WiFi they would not provide it until I finally reached Paula at the front desk, thank you Paula. Room also did not have a TV remote. Again the staff brought one and was helpful but the hotel itself was a little dumpy and the company was nickle and diming me here and there for common basics that are normally included.
Good 7.0
Pros: The manager and staff were very friendly. The room was also very clean and comfortable
Cons: There was paranormal activity in our room (room 750) at 3 am and that caused us to leave at said time. we didn’t stay there the full night because we did not want to be in the same room as whatever woke us up.
Excellent 10.0
Pros: beautiful
Cons: nothing
Excellent 8.0
Pros: The location..
Cons: I hate the fact that as a guest we had to pay so much for parking and with so much homeless person around the facilities wasn't even enclosed.
Excellent 8.0
Pros: hilton
Cons: COVID rules
Excellent 10.0
Pros: location
Cons: first time there was no fridge . was disappointing in a way
Excellent 9.0
Pros: The location was nice. Right next to the casinos
Cons: A little out dated and a little noisy from the freeway from our room
Okay 5.0
Pros: location
Cons: $30.00 overnight parking fee was not properly mentioned at time of booking. would not have booked this hotel had I known.
Poor 1.0
Pros: leaving
Cons: don't recommend it
Okay 4.0
Cons: the hotel staff texted to ask how they could make my stay "a 10." when i suggested a remedy to the fact that there was no free internet in the room, they proceeded to quote their policies and not only failed to be helpful, but ended up wasting my time.
Poor 1.0
Cons: things I didn¿t like about this hotel, can¿t believe they charge $35 dollars for parking. Been to many hotels and never had pay parking! They said they didn¿t had free wifi even tho on reservation it said they did. No free breakfast either. Disap
Excellent 8.0
Cons: Internet was not provided with room, unlike all other Hilton hotels. Suggest management at this Doubletree hotel allow complementary internet access like all other Hilton hotels. I travel 15 times a year, 1st time I encountered this.
Mediocre 3.0
Pros: Location
Cons: NA
Poor 1.0
Pros: Large Hotel. Gym and swimming pool are open
Cons: Stale Free Cookie. Couldn't check in till 4PM on a Friday afternoon. Room has few if any amenities. No coffee/tea maker and no hand soap ! Hotel had very few guests
Excellent 10.0
Pros: Very clean and great staff
Cons: No
Good 6.0
Pros: Shuttle to airport and ability to long term park on site.
Cons: Everything is an add on here. Parking? $30/night, Internet (even a Hilton honors member) not free, After I parked for the night using Way, I find there is no in and out privileges. If you¿re looking for Spirit Airlines in hotels, this is it.
Excellent 8.0
Pros: Great location, service
Mediocre 3.0
Pros: nothing
Cons: $30 for parking seems high We had no hot water in the morning. the hotel seamed old and dated. Ice machines were broken. the diner was overpriced and not very good
Okay 5.0
Pros: Spacious
Cons: Not clean to my expectations (carpet, tub, hallway...
Good 6.0
Pros: The hot tub was really nice
Cons: There was no microwave available for use and wanted to charge $20 rental charge. Parking is $30 a night. Room is very outdated and smells musty.
Okay 5.0
Pros: Ac worked really well
Cons: Bathtub still had hair in it so it wasn¿t clean. And parking was $30
Good 6.0
Pros: The staff were super friendly and great!
Cons: A bit of a musty old cigarette smell to the room.
Poor 1.0
Pros: The lobby
Cons: The hotel is really out dated and smells really bad. The lobby is very pretty but the rooms are really bad and you have to pay for parking
Good 7.0
Pros: appreciated the early check in without a charge
Cons: wife asked for a couple cookies, and was told to purchase more
Poor 1.0
Pros: no luggage carts. - room had dirty mask behing night stand - tied up $75 in my credit card - booked me in the room way away from front desk and wanted to charge me $25 for closer room - no hot water
Excellent 8.0
Pros: Clean, with friendly staff.
Cons: Nothing special. More like a 3.5 star.
Poor 1.0
Pros: None
Cons: The parking fee is very expensive $30 per night, was not disclosed up front when booking the hotel
Good 7.0
Pros: all the open bars, food, lounge and sushi. My friends stayed at the Hilton and everything was already shut down. So, it was nice to be able to wake and up and eat breakfast at the hotel or come in from a long day and have food available. The lobby is nice
Cons: paying $30 to park and then not having anywhere to park. We were there with sports games and didn't get back to hotel until after 11pm each nite and then to not be able to find parking is the WORST!! Tired kids, tired mama and NO PARKING!
Poor 1.0
Pros: The location was great.
Cons: The Front desk person upon checking in was rude. The hotel wasn't clean. The cost for parking was to expensive. The room we reserved was not the room we received. I was informed by the Front Desk Clerk we had to pay for clean towels and room cleaned.
Okay 4.0
Pros: The proximity to the San Jose airport is great. It's only about 5 minutes away door to door. The staff members were all super friendly and they gave my kids some free cookies.
Cons: Water spots on the ceiling, rattling A/C unit, shower fixtures not functioning properly. The bed had a pretty serious gangster lean to it and wasn't comfortable at all. Cleanliness was lacking, found previous residents peanuts and trash on the floor.
Poor 1.0
Pros: Absolutely nothing¿. the hotel is not worth staying at. the corridors of the hotel are full of garbage and in 3 days that I was there nobody cleaned them ... the rooms do not have basic amenities (refrigerator at least or microwave).
Cons: I did not like anything at all because it is a dirty hotel ... the rooms are old with a bad smell! They charge parking $ 30 per day (which seems an abuse to me) I paid $ 35 for 1 breakfast which was very pathetic and I even lost my appetite .
Excellent 9.0
Cons: Elevators are far from lobby
Excellent 10.0
Pros: The swimming pool area.
Cons: Yes they charged me 28.00$ dollars for parking, and that was unexpected! I was not very happy with that, because I¿ve stayed at way better, new models and Air B&Bs way cheaper and more modern. So I won¿t be doing that hotel ever again.
Excellent 9.0
Pros: Staff were friendly. Location is fantastic. The shuttle service to the airport is a great amenity.
Okay 5.0
Pros: Needs updating. Parking charge and early check in charge were too much
Poor 1.0
Pros: Place was clean, nice
Cons: They charge you additional fees for everything. Parking, internet, even a $25 fee to have a fridge in the room. Separate free for a microwave. Shouldn¿t this be standard for hotel rooms. Just another way for the big guy to screw you out of more cash,
Mediocre 2.0
Pros: This hotel was awful. Genesis 1:1 should say ¿In the beginning God created the heaven and the earth and the Doubletree by Hilton San Jose¿ because that¿s how old it is. Carpets filthy throughout. Furniture filthy and I was in the executive suite
Cons: This hotel was awful. Genesis 1:1 should say ¿In the beginning God created the heaven and the earth and the Doubletree by Hilton San Jose¿ because that¿s how old it is. Carpets filthy throughout. Furniture filthy and I was in the executive suite
Poor 1.0
Pros: Nothing was likable
Excellent 8.0
Pros: Nice and easy to check in and out. I checked in early for a extra $50.00 Great Location. I recommend for a stay.
Cons: The Only issue I had was parking. Its a extra $28.00.
Excellent 8.0
Pros: One can literally walk to it from the airport in a pinch
Cons: As is typical for such hotels, lobby looks fine, but the rest of it is outdated. Also, restaurant was closed, and only sushi bar is open??? We weren't planning to use pool/hot tub, but the bottom of the tub looked like it had some mud/dirt on the bottom.
Mediocre 3.0
Cons: Shuttle driver informing me that flight crew had priority over me and showing me his hand to ¿heal¿ me! Very Rude! So much for being a Hilton Reward member.
Excellent 10.0
Pros: Location and the option to pay cash
Cons: Staff were not very nice also TVs need to be upgraded
Mediocre 3.0
Pros: Nothing
Cons: The tv did not have dodger game . You had to pay for internet . The ac was not cold and it was 95 degrees outside . You also had to pay $28 per day for parking
Mediocre 3.0
Pros: Great location due to the airport.
Cons: Yes. The parking. One can park and shuttle to the airport for $8.85 a night. But, staying in the hotel cost me $28. Turns out I could have returned my rental car the night before and not paid for parking. I won't make that mistake again or not.
Okay 4.0
Pros: nothing this was my first time and my last time on this double tree company,
Cons: no fridge,no microwave,noise, the elevator smell to marijuana, there is communication between staff members and guest, the alarm when of at midnight we were told to evacuate the otel, and we were not told when was safe to go back to our rooms, 28parki
Okay 5.0
Cons: The headboard literally fell off the wall. Couldn’t get the temperature low enough to sleep comfortably. Called front desk to have the engineer come to fix thermostat but never came.
Okay 4.0
Pros: By airPort
Cons: They did not clean room before my arrival the room had chips/snacks in the drawer along with old pizza in microwave, I have it on video camera. For them to be a upscale hotel I consider that poor service.
Okay 5.0
Pros: I'm splitting hairs here but the only good thing about this hotel was the location for what we needed it.
Cons: The room was dirty and smelled bad, stepped on a pistachio in the bathroom, there was a grape by the TV, a lot of soap residue on the bathtub, water pressure of the shower was very low and the toilet seat was loose my wife almost slipped out of it.
Good 6.0
Cons: Very old room no microwave bathroom was not up to date wouldn’t recommend
Good 7.0
Pros: Convenient location.
Cons: $28 Self Parking is expensive ... for which I was over-charged. I have contacted the hotel directly re: an adjustment, but have not heard from anyone.
Mediocre 3.0
Pros: Clean, good location.
Cons: I had no hot water the night I checked in or the morning I checked out. When I told the staff, they were not helpful and said "You have already paid, so we can't do anything."
Excellent 10.0
Pros: Bedding was very comfortable and the property is beautiful.
Cons: The airport shuttles only hold 9 passengers and when we needed the 4:30 a.m. ride and there were 24 people standing there and only one shuttle, we decided that Lyft was our only option. Otherwise the shuttle is prompt and appreciated. The pillows are extremely soft and a firmer option would have been nice, but we made due.
Good 7.0
Pros: The hotel was nice and clean with a friendly staff. I enjoyed the space in the room and it's cleanliness. The hotel also offered other services such as a lounge, dinning and UPS.
Cons: The fact that there was a parking fee and not enough parking availability.
Excellent 8.8
Pros: The bed and the pillows were so comfortable. Room was big.
Cons: N/A
Excellent 9.4
Pros: The hotel is very conveniently located near the airport and was clean, with an older vibe. Our maid service was good. An event I wanted to attend was being held at the hotel and the facilities were great for hosting it. The business area adjacent to the lobby was very helpful with three computers. It was easy to research places of interest, purchase tickets for area attractions and print them out on the attached printer, which was free to use. A nicely maintained pool and hot tub had liberal hours of use and a nice assortment of tables with chairs, umbrellas and sunbathing lounge chairs surrounding them. The pool towel shelves were always stocked. Free shuttle service brought us to and from the airport with minimal waiting. I would stay here again due to the convenience to airport and ease in attending events. The staff was very friendly and texted me several times during our 5-night stay to see if we needed anything. They happily provided warm cookies (very yummy!) upon request! The breakfast buffet at Sprigs was very good ($21.00 per person and not included in the room rate). We grabbed a turkey sandwich with basil pesto at the coffee bar for lunch one day and it was good. ($7.50) The bar in the lobby of the hotel has limited food service but we found it adequate for our off-hours needs ($17 bar burger, $13 Caesar Salad ($4 additional to add chicken) and the food was very good. Spencer's, the fine dining location with entrees starting in the $22+ range), was not open on Sunday. (See my comments on restaurant availability in other column.)
Cons: We wanted cold water bottles for our daily excursions and our room didn't have a refrigerator. We've not stayed in a DoubleTree hotel without a fridge in our room before this, so we never thought to ask when we booked. There was no microwave, either. A coffee pot was the only room amenity. We were told that only floors 9 and 10 had refrigerators and microwaves but we could add both to our room for DAILY $30 and $10 charges, respectively. We thought that was ridiculous when other hotels, in and out of the Hilton brand, include them in the quoted room rates. I guess the hotel wants guests to pay $2.50 (and up) per small, cold water bottle instead, if room not "upgraded" to 9th or 10th floor. Sprigs, the casual breakfast dining room, should not close at 11:00 AM and should be open for lunch. The coffee/snack bar has a very limited food menu and it closes at 2:00 PM. Since the hotel is in a business district, options for nearby, walking distance eating are limited, especially for dinner; almost all are completely closed on weekends. Spencer's is a formal, on-site restaurant with higher priced entrees. Room service meals are available, but not our traveling style when we want to see sights. The bar in the lobby had good food but the service was slow.
Good 7.0
Pros: Size and location of room.
Cons: Bathroom was a bit dated.
Mediocre 3.0
Pros: Staff
Cons: Everything but staff.
Excellent 10.0
My fiance was attending a two day real estate appraisal class at the Doubletree, which is only about an hour and a half from our home in Oakley. Since he'd been traveling the whole week prior, we decided to book a room and I would accompany him and take advantage of the recreational opportunities while he attended class. I had a great time, and the staff was wonderful about things like early check-ins and late check-outs. The pool and spa area was lovely - a great place to while away the afternoon reading a good book and enjoying a beverage. The night we spent there, we had a very nice dinner in the Coffee Garden. Then sat out by the pool and enjoyed the evening breeze. What should have been a boring weekend for me turned into a very pleasant one. Excellent hotel for the value. More luxurious and better quality materials than most Doubletrees. Really on-par with Hiltons or higher. Not a luxury hotel per SE, but the lobby, pool area, and rooms were all of 4 star-plus quality. Some of the decor is dated, but it all appears new and is not worn out. Perhaps the pseudo-1982 decor is intentional. I would definitely stay again if visiting San Jose.
Mediocre 3.0
Cons: I told the hotel to make my stay private. So i could not be found as a registered guest. They failed to do so and i was harrassed by a crazy ex wife since staff transferred her call to my room.
Mediocre 2.0
Pros: The location, it was 10 mins away from everywhere we planned on visiting.
Cons: Their hidden fees. It should be noted on the Hotel info that there is $75 deposit for each night stayed, and also tht it cost $22 a night for parking.
Excellent 8.4
the hotel is OK I was one night
Good 7.0
Pros: The room was as expected for a Double Tree. The room booking as described below was not enjoyable. The staff was curt and not as pleasantly accommodating as could have been.
Cons: The confusion of the room booking. It was booked by myself, but when checking in, they checked in using my husband name (in past bookings, I have been informed that was not allowed), so the 2nd night was cancelled, as both nights were in my name.
Excellent 8.5
Pros: It had fresh cookies amen to that.
Cons: Floors in hotel looked old and gross
Excellent 8.2
Pros: Great bar with food
Cons: AC unit did not have working auto for fan
Okay 4.0
Pros: room size
Cons: old decor poor food choices old shower old amenities unclean pool
Mediocre 2.0
Cons: They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.
Good 7.1
Pros: Restaurants in hotel close to airport
Cons: Rooms were outdated
Good 7.4
Pros: The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice.
Cons: The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Excellent 8.0
Pros: Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport.
Cons: Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Excellent 8.0
Cons: I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Good 7.4
Cons: Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Good 7.3
Pros: Very friendly staff. Nice breakfast.
Cons: The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Excellent 8.3
Pros: Rooms are spacious and clean.
Cons: You have to pay for almost everything else; internet, parking, breakfast.
DoubleTree by Hilton San Jose - San Jose
Rated no. 14
6.9
Good 6.9
Based on 919 reviews
Details
Reviews

Cleanliness
5.4
Comfort
5.6
Facilities
2.5
Location
6.8
Overall
3.3
Overall 5.3 Okay
Based on 1,336 reviews
Cleanliness
5.4
Comfort
5.6
Facilities
2.5
Location
6.8
Overall
3.3
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
5.2
Comfort
5.4
Location
6.5
Services
5.1
Staff
6.3
Cleanliness
2.6
Comfort
2.6
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
5.3
Comfort
5.4
Location
6.7
Overall
5.0
Services
5.1
Cleanliness
5.1
Comfort
5.3
Facilities
2.6
Location
6.5
Overall
4.0
Cleanliness
5.7
Comfort
5.8
Facilities
2.6
Location
6.9
Overall
3.2
Cleanliness
5.6
Comfort
5.6
Location
6.9
Services
5.3
Staff
6.8

Excellent 10.0
Pros: Very nice and quiet.
Good 7.0
Pros: The jakuzzi was a good point.
Cons: The room was smelling like someone smoked there all day. I couldn't open the window, they did close it...
Good 7.0
Pros: If you're on a budget it's a great value the hot tub was nice and hot the bed is very comfortable plenty of parking
Cons: A little dirty here and there
Mediocre 3.0
Pros: It is near the airport and Dennys is just next to it. Staffs were nice
Cons: The room smells like someone just smoke and the bathroom is untidy. A dirty handcloth was lefr hanging on the shower rod. We booked it only because we had no other options left as our supposed place to stay had someone tested for covid so we opted not to pursue. We had this booked only because of that but given the time I would not picked it. The staffs were nice though.
Mediocre 3.0
Cons: Dead bugs in room, holes in wall, sticky floor Undercover cops arrested someone outside my room and were there for about 1 hour
Okay 5.0
Cons: Old television, need upgrades and old microwave
Poor 1.0
Pros: Very rude staff
Cons: Unrespectfull staff
Okay 5.2
The sheets were not changed on the other bed, there were hairs & some dirt on it. Only one outlet was working in the room. The bath tub was clogged. The towels were stained. 🤷🏻‍♂️
Poor 1.0
Pros: Nothing
Cons: The actual advertising is misleading. The room standards isn¿t expected.
Excellent 8.0
Pros: Affordable
Cons: Not enough blankets in the room or towels but you get what you pay for
Good 6.0
Pros: It was quick to check in, had a pool, we were close to a lot of stores, and they were decently priced
Cons: They were kinda dirty locked the parking lot, the police were there several times in the one night we stayed. Internet was not free.
Mediocre 3.0
Pros: Location
Cons: No regular TV
Poor 1.0
Pros: The room is very bad The bed shit stain and the blanket is very poor maintain The city should check the hotle standerds
Excellent 8.0
Pros: The hotel management was very kind and were gracious to mail my Iphone11 back to my home since I had left it in the room
Cons: Only that it smelled like smoke and they provided me with a spray mist
Excellent 10.0
Pros: Location,clean, comfortable,frienfly
Cons: Free WiFi would have been great.
Poor 1.0
Pros: nothing really
Cons: no coffee in the room, no elevator, and the price was $10 more than advertised, which i didn;t notice when i booked.
Poor 1.0
Pros: The location to the airport
Cons: The tv was old and The reception is very poor and you have to pay for Wi-Fi There was no outlet for you to charge up your phone
Poor 1.0
Pros: Nothing
Cons: The room was dirty but the worse there were cockroaches in the bathroom and wall
Poor 1.0
Pros: Nothing
Cons: No water pressure in shower, no electrical outlets in room to hook up phone charger, room bed furniture real old and sheets had smoking smell and holes from prior burns
Excellent 10.0
Pros: nothing to said not taking more of 2 minutes to get my room thank you
Mediocre 3.0
Cons: Dirty, unsavory people in parking lot
Poor 1.0
Pros: proximity to SJC
Cons: I liked nothing about this hotel
Good 6.0
Pros: Location, staff
Cons: Cleanness.
Mediocre 2.0
Pros: The staff is good
Okay 5.0
Pros: location and price
Cons: TV's only get 3 stations poor quality staff is rude they actually have visitor hours no one after 10pm, unbelievable
Excellent 10.0
Pros: i liked the friendliness of the employees.
Mediocre 3.0
Pros: location and the price
Cons: yes, no early check in I wanted to do it at 2pm told no. rude person at the desk The TV barely worked, only got 2 stations, when I reported it to front desk they said nothing they could do about it. The phone in the room didn't work. No breakfast
Mediocre 2.0
Pros: location and price
Cons: room was very stinky
Good 6.0
Pros: they had availability
Cons: not very friendly strict visitor visiting hours 10PM is rediclous
Mediocre 2.0
Pros: Location
Cons: DO NOT STAY WITH FAMILY! DO NOT STAY IF SINGLE FEMALE! People smoking dope. Long term stay for homeless. Didn't feel safe. Scary to walk at night. Man who lives there screaming every morning. Residents soon living in their cars. Felt like a halfway hou
Mediocre 2.0
Pros: Just cheaper at that day
Cons: Poor safety, I found cockroach in the room
Excellent 8.0
Pros: It was old and funky
Cons: Got the impression that the clerk did not trust anybody
Okay 5.0
Cons: The cleanliness, service, and decor are not worth the price you pay to stay there. I found roaches in the bathroom when I went to use it!
Excellent 10.0
Pros: The fact that they do not allow anyone on premises without checking in,I am from out of town and a very small town at that so feeling safe in a big city is a plus. Checking in was a breeze and the motel is older but very clean and quiet.
Cons: The fact that only coffee was offered. A very short list of breakfast items could go a long way especially for us out of towners. Muffins and fruit maybe.
Excellent 8.0
Pros: We like cabin look and that it was clean.
Cons: The one thing we didn't like was that the young lady at the front desk was asked about food places around the hotel and her answer was " I don't know I just work here" if you work the front desk you should at least now your way around your work place.
Poor 1.0
Pros: Nothing
Cons: Everything
Okay 5.0
Pros: Close to airport
Cons: Heating and cooling was regulated by a window unit - hard time maintaining a consistent temperature while sleeping
Poor 1.0
Pros: Change the workers and make some training.
Cons: Everything is dirty,the bed sheet wasn't changed everything was nasty, I asked man on front desk for fan do dry hair, he said I need to pay $5. The worth hotel I ever been, I'm traveling a lot and I saw the differents
Mediocre 2.0
Pros: customer service not good smoke dector buzzed all night couldnt get help at desk refrigerator didnt work the only positive didnt have bugs
Cons: Everything will never stay again
Okay 5.0
Pros: Location
Cons: Queen bed was too small; I wish it had a microwave
Mediocre 2.0
Cons: No towels soap and very dirty
Okay 4.0
Pros: It was inexpensive and the location was good to be able to get to the airpot.
Cons: The room smelled of stale cigarettes, there were stains on the sheets and the tv channels were fuzzy.
Okay 5.0
Pros: Location
Cons: A few things that I probably don't need to mention because it's already well known.
Mediocre 2.0
Pros: Nothing. I felt i was in a war torn country. Below human standard. Doesn't belong in San Jose.
Cons: Everything. No shampoo. Reeked of smoke. Dirty. Prostitute house. Lousy beds. Lousy TVs. Worst ever. Dont have it in Search list.
Mediocre 2.0
Pros: NOTHING!
Cons: Disgusting motel!
Mediocre 2.0
Pros: Would never go back again. Police patrol on a regular drive by
Cons: Scary, children are not safe.
Mediocre 2.0
Pros: Security guard 24/7 watching the cars in the parking lot and nice guy at front desk who moved us to a different room with less cockroaches.....
Cons: COCKROACHES EVERYWHERE, and really shady ghetto people. Beds were also very uncomfortable, pillows felt like cardboard and the blanket was basically a sheet.
Mediocre 2.0
Pros: I thought it was interesting that police was searching one of the rooms two doors away from me that was in shambles when I first went to my room. This place needs to be demolished and rebuilt and taken off the hotel search engines. If you want to check off surviving the night in a rough looking area? this your place and an added bonus of roaches, bed bugs, high probability is where the prostitutes check in because they got to go somewhere. I give this place no stars and if anyone give this place a good rating is because they work there or have a friend that work there or lives like place.
Mediocre 2.0
Pros: Nothing
Cons: Our bed was rockhard, her room reeked of cigarettes even that was a non-smoking room. It were people " living" in the hotel who would stare at you as you walk in and out of your room and to your vehicle. We first arrive at the hotel there were four police officers looking for certain person was living in the hotel. There was a security guy that was very useless after hours who would always questioning you and give you a dirty look when you wanted into the hotel. I would never stay here again know what I recommend this motel anybody pay a couple more dollars and stay at any other hotel if you know what's good for you.
Mediocre 2.6
Cons: Roaches,drug activity,I woke up to a fight outside my room door. Two females,this was at 2 am. No security I went to the front and nobody at the front desk 10 minutes I waited. The next morning at 10a the cable went out.I called front desk he said it happens alot. Couldn't tell me wen it would be fixed.I left for the whole day back that night alot of activity in the parking lot,people hanging outside rooms and on stairs.I would not stay here again and do not recommend this place to anyone.
Ez 8 Motel San Jose I - San Jose
Rated no. 15
5.3
Okay 5.3
Based on 1,336 reviews
Details
Reviews

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