7.9 Good9 Sep. 2021
They should have had people at the payless counter instead of shuffling people over to the avis/budget counter. It took about 30 to 45 minutes just to get to the counter and another 20 minutes to get the car. If I didn't budget my time, I would have been late for our family event.
1.9 Horrible6 Sep. 2021
The Payless counter was closed and directed everyone to the budget car rental counter which was an extremely long line. We landed at 2pm and went straight to pick up the car. We were in line by 2:10pm and we didn’t get to the front of the counter until 3:30pm. We finally got sent to pick up the car in which took an additional 30 mins of waiting to get the car turned into us. By the time we were driving off the San Jose airport it was 4pm. That placed a dent in all our plans and reservations we had planned on our trip. It was really saddening to know that no one even tried to assist or apologize for wait times. The staff was not friendly in the car pick/drop off area.
10.0 Excellent22 Aug. 2021
10.0 Excellent20 Apr. 2021
Staff was excellent at pick up and drop offHad difficulty finding the actual registration desk. Confusing multiple floors/signing. Didn’t know Payless was also Avis.
10.0 Excellent29 Mar. 2021
The staff was helpful. When I picked up the car, it had a half tank of gas. They told me to return it with the same amount, which I did. But when I got there, they charged me for the remainder for a full tank. I went to the desk and the agent there and guy who checked it out a few days before to me were very helpful and corrected it (refunded the difference).
6.0 Good8 Mar. 2021
Clean car, employees at counter very politeFor starters I thought I was renting car with kayak not with other party that I never heard of it. On paper it says I got car at 5:36 but reality was that car was no ready and got it at 5:59p not a problem understandable even if it delay me am put me to more traffic time but for them is not ok for us to turn late, I got there at 8;07p and seems I was charge another. My point is we don’t get discount for pick up late but get fully charged for being late “very fair”
2.0 Mediocre20 Oct. 2020
I can't cancel
8.4 Excellent30 Aug. 2020
The signs at the airport were poor. Luckily a security guard arrived and directed me to the 4th floor. I rented from Payless, a sign at their counter directed me to Budget and, in the end I got the car keys from Avis. Car was small, as ordered, so the comfort wasn't excellent, but as expected. The onboard computer and controls, in the Nissan Versa, are hard to understand and reset. I never trusted the distance-to-empty indicator/estimate and when driving almost 2,000 miles that is important. Had two cellphones connected, one for calls and one for audio. The incoming calls always kept going to voice mail after pausing the audio. Overall excellent, but quirky. Recommend
9.6 Excellent30 Jul. 2020
The person that helped us was extremely helpful and friendly. She recognized it was my birthday on the day of pickup and greeted me. No issues at drop offOur pick up was scheduled for 9 and we came to the counter at 8:45, but no one was there. We waited until about 9:14 and decided to just go to the elevator to the lot since there was still no one there to help or no sign for instructions
6.4 Good28 Jul. 2020
The car drove well.The pick-up counter needed more staff. I waited in line for ~40 minutes.