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4 locations in Rose Garden / Bascom-Forest
Filters
Reviews
6.0 Okay
May 2021
Pros:
The Staff at Pick-Up and Drop-off were professional and very nice.Cons:
The car was dirty, low on oil and wind shield fluid when we picked it up.8.0 Very Good
May 2021
Pros:
yesCons:
cigarette smoke noticeable9.6 Wonderful
July 2020
Pros:
Rolinda (sorry if I misspelled) was very friendly, helpful and professional, much appreciated!!Cons:
Had to pay $10 extra for a vehicle that better suited our needs, just felt that the vehicle I reserved was closer to the one I had to pay the upgrade fee on.. aside from that it was a great experience.2.0 Poor
Feb 2020
Pros:
NothingCons:
I've made reservation for noon time, I've showed up at 12:15 and nobody was there, apparently they close at 12, but there was no clear mention of it during reservation steps. I rented a vehicle from Enterprise and lost an hour because of it.2.0 Poor
Sept 2019
Cons:
I put in San jose airport and it booked me somewhere else. 2 people next to me had the same problem9.6 Wonderful
Sept 2019
Pros:
No hidden or additional costs.Cons:
It would be great to have the option for a pickup and drop off service!One location in Rose Garden / Bascom-Forest
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Reviews
10.0 Wonderful
Sept 2019
Pros:
Everything was smooth10.0 Wonderful
Sept 2019
Pros:
FriendlyCons:
Thank you!4.0 Mediocre
Feb 2019
Pros:
Jekyll and Hyde... As I entered the building all 4 employees sprung from their chairs to welcome me. It was weird, but a nice gesture. I returned the car and was met by a pissed off guy who was just a dick. I won't use enterprise again.Cons:
Don't hire dicks6.8 Okay
Dec 2018
Cons:
I could not extend the car for two days despite my contract stating my rate for extra day. Extortion rates given to me by Customer Service. Even had one customer service rep. insult me knowing you guys do not monitor him. He put me on indefinite hold. Never lost my cool. Simply asked a question. His reply, "this is not Mac Donalds" and "Find a Lawyer" After noticing my contract had a extended day rate. Alamo wanted close to $500 for the extra two days. I used Uber to get back home. Again never argued or lost my cool.10.0 Wonderful
Oct 2018
Pros:
The pick up, and drop off went smoothly. The staff were courteous and professional.Cons:
I can’t really think of a negative point. I guess the brakes on the car squeaked a little?2.0 Poor
Mar 2017
Cons:
It was not clear when I made the reservation that the car pick up was not at the airport. I would have needed to take a cab to pick up the car and also to drop off the car. I canceled it and just used a cab to get where I needed to be.2 locations in Rose Garden / Bascom-Forest
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Reviews
10.0 Wonderful
July 2020
Cons:
Good overall2.0 Poor
May 2020
Cons:
Incorrect pick up address and contact information, no one there to assist4.8 Mediocre
June 2019
Pros:
The can was in good condition.Cons:
The offices were filthy, the line desperately long. I lined up for more than an hour to pick up the van. And no excuses were given by the staff.5.6 Fair
July 2018
Pros:
Lot of Van optionsCons:
Limited Mileage and long wait2.0 Poor
May 2018
Pros:
The rate appeared favorable for newer vehicle with unlimited mileage.Cons:
Did not rent from AVR when it turned out not to be unlimited mileage. My experience with Sixt was excellent.3.2 Poor
Apr 2018
Pros:
They did have availability of the van. Ran well.Cons:
wrong address was provided by Kayak. They gave us 15 seat passenger van with zero cargo space. They did not even tell us about this upfront. Also i had to wait 45 minutes at the rental space for them to finish cleaning up, and they changed the rental vehicle at the last minute. Van was not fully cleaned. The back seats were very dirty.One location in Rose Garden / Bascom-Forest
Filters
Reviews
8.0 Very Good
Oct 2019
Pros:
It was an easy pick up and drop off.9.2 Wonderful
Mar 2019
Cons:
Everything was right on the money!!!2.0 Poor
Feb 2019
Pros:
I couldn't even get hold of them to pick me up and take me to the facility. So I had to find another car to rent.Cons:
Better guidance on how to contact them once I arrived at SJC7.6 Good
Jan 2019
Cons:
They need more people to attend costumers2.0 Poor
Jan 2019
Cons:
When i booked this van online the contract stated unlimited milages. However, when i picked up the car at ACE, they had their local policy with 250 miles per day. It was a huge surprise to me6.8 Okay
Aug 2016
Pros:
Price, ease of bookingCons:
- Location - Car quality - the cars are very basic model with lacking any new features (like USB ports, bluetooth connections, leather seats etc).2 locations in Rose Garden / Bascom-Forest
Yes. Based on our information, DOLLAR in Newhall / College Park is the cheapest car hire location in San Jose. It is located at 1659 Airport Blvd.
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