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Attendants seemed un-engaged and indifferent when asked for assistance.

I was put in a middle seat with the people on either side of me kept passing their grandchild over me and talking back and forth while I was trying to rest or watch a movie. So inconsiderate and totally disturbing. I asked if they would sit next to each other to alleviate the constant impeding my comfort but they refused.

We were delayed at the SD gate for close to an hour before we were allowed to depart for SJ. Reason given was inadequate ground crew to move the plane from the gate.

Hawaiian and Alaska are at opposite ends of the Seattle airport. Apparently, during this time of transition through their merger, only people flying to Hawaii should go to the Hawaiian desk. So, I had to carry my luggage the entire length of the airport. Alaska's desks were sort of a temporary set up behind a wall, and even after all this, they (Alaska) had a great deal of difficulty confirming that I was on the flight, or that I had paid my checked bag fee. Now, they did try to compensate for all this confusion. There was an impressive number of agents, actively engaging and working with customers - not just standing behind the counter, but going out to them with pads in hand. It took some time, but I was squared away, and was apparently upgraded to a business class seat with lots of legroom (much appreciated). I was told this transition would last till August.

Great service, fast internet, got a lot of work done during the flight.

Cheap food no options for vegans, no entertainment, no snacks. Too much advertisement about their credit card. Next flight will be Delta Airlines.

The pre-flight check in process was bad. The app didn't allow check-in online and forced me to check in at the airport. Alaska didn't have self-service kiosks for check in (only bag tagging stations), so I had to wait in line with people who were checking bags just to get my boarding pass.

Very comfortable and friendly staff! I love flying Hawaiian! I wish they had the screens on the back of the headrests for watching movies, but NO OTHER AIRLINE comes close to the customer service of Hawaiian air. Its worth the trade off of not having movies on the screen.

Transferring from International to Domestic/Mainland was a PITA; Hawaiian could not handle the rebooking of bags quickly after customs, etc. Eventually took it over to Terminal One where they were able to do it quickly. The "snack" or whatever on the flight was - Pepperoni Bagel - and for anyone who doesn't eat Pepperoni, tough luck. I guess they consider it too difficult to have Plain Bagel for anyone else. We don't count; they don't want our business. Then I got to SJC and found they had smashed one corner of my (brand new) suitcase such that it wouldn't roll because that corner collapses inward. They explain to me was SOL, as "they can do anything to the outside and they're not responsible". So if you fly Hawaiian Air, expect to have to replace luggage routinely. They don't want my business, they won't get my business.

seat cushions could be replaced. the foam bottoms out (I am 170 lb man). more lower back support would help. I tend not to recline the seat, so it would help if the seats were very slightly inclined; makes it hard to sleep without toppling forwards.

I liked that 5 pound refreshment voucher was given for 1 hr delay. Staff were courteous and professional. I was expecting more for the 2nd meal (pizza). Usually for a long flight, the 2nd meal is something like eggs/sausage/potatoes/fruit/dessert.

The guy sitting in front of me kept pushing hard his sit against my legs… very uncomfortable

Food was horrid. In my opinion inedible. They did offer some sorbet and one small dish of fruit. Stewards were super stingy with water, coffee, etc.

On-time, direct flight is great. Having one bathroom out of order was unfortunate.

I am absolutely furious with American. they shut the door in my face when I was trying to board the flight and kicked me off of it. They made no attempt to call my name or contact me or anything. They just said they gave my seat away. The customer service response has been atrocious. I will never fly this airline again as long as I live.

The WiFi was out gr entire flight. Had to Diane for almost 1 hour to wait for a gate to open up for plane to dock. Very bad experience.

Not too much it was pretty good all the way around

Mechanical delay > Crew Time out. No communication to passengers. Crew time out was positioned as a surprise (even though it must have been know at the time of boarding that the crew would time out.

I have been flying with American most of my professional career. But the airline seems tired and becoming more and more subpar with older planes than other airlines, dirtier and less comfortable seating, and less and less amenities. Their WiFi seldom works and their food is becoming more and more mediocre. How do you fly from LAX to PHL with only being offered one drink and as a platinum customer. I am exploring delta here on out for more of my flying.

American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.