Flights to San Jose (SJC)

Same as above

Same as above

Boarding was super easy

Quick, efficient, all you want and need for a flight to Melbourne.

Service and crew is very great Comfortable

We paid $100 per person to choose our seats in advance and then when we boarded we had been bumped to a different location and my wife and I were sitting across the aisle from each other, unable to share a tablet to watch movies. The cabin crew was not helpful at all so we traded seats with another passenger who had also been bumped from his preferred seat. The entertainment system didn't work for an 11 hour flight.. are you kidding. We pressed the call button to see if it was just our inability to sign in but no crew member came. After 15 minutes the call light went off so we pushed it again, but the light was still on an hour later. We asked about it during the meal service and were very rudely dismissed. Long after meal service was finished we asked one more time to see if anything had changed and the crew member brought us a tablet to use that was loaded with movies. I'm not sure why they didn't do that earlier. Then 50 minutes before landing they literally pulled it out of our hands to store it away.

Smooth, on-time flight and okay service.

For relatively new aircraft, the comfort of AC’s 787-8 economy seats is not up to par. A frame cross member presses the back of the buttocks, there is minimal lower back support, and no protection from the hands and knees of passengers behind.

Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy.

Not a thing

The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better.

Same as above

Same as above

Delays from Sydney to Cairns were disappointing and VA did nothing to make up for it. (The flight was pretty empty so that was a plus!

Quick, efficient, all you want and need for a flight to Melbourne.

First time flying Virgin Australia - good service, good grub, poor wine.

Extra Leg Room, 3 seats between 2, worth the extra money, surprised they provided breakfast

Crew not overly friendly, only 2 toilets at back, not enough seats at Sydney airport due to reno, didn’t bother using their inflight entertainment but at least they provided some.

Delays from Sydney to Cairns were disappointing and VA did nothing to make up for it. (The flight was pretty empty so that was a plus!

the crew was nice and helpfull

The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc.

Way too cold in the cabin and asked for another blanket and was told no spares.

We arrived safely

90 minutes delay without information or appology.

I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit

Service is nice. Very friendly. Food is good.

I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken.

See above. The above problem caused me discomfort, pain, stress.

Way too cold in the cabin and asked for another blanket and was told no spares.

Service and crew is very great Comfortable

the crew was nice and helpfull

The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc.

First time flying Virgin Australia - good service, good grub, poor wine.

Extra Leg Room, 3 seats between 2, worth the extra money, surprised they provided breakfast

Crew not overly friendly, only 2 toilets at back, not enough seats at Sydney airport due to reno, didn’t bother using their inflight entertainment but at least they provided some.

Way too cold in the cabin and asked for another blanket and was told no spares.

Flight delayed 1:hour 10 minutes

Boarding was super easy

Quick, efficient, all you want and need for a flight to Melbourne.

Boarding was super easy

First time flying Virgin Australia - good service, good grub, poor wine.

Way too cold in the cabin and asked for another blanket and was told no spares.

Flight delayed 1:hour 10 minutes

Quick, efficient, all you want and need for a flight to Melbourne.

the crew was nice and helpfull

The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc.

Way too cold in the cabin and asked for another blanket and was told no spares.