Flights to San José (SJC)

Pros: The boarding process and crew were great. The free food was a great surprise, I had brought food onboard. It was the first time flying Hawaiia so I was not current on amenities.

Cons: It would be nice to know before boarding the flight that ALL the movies on the app had to be paid for if you wanted to watch. The movie choices were very limited.

Pros: Convenience of electronics utilities. Crew was very courteous. On time wheels up and down.

Cons: Seat selection did not indicate "no window" and that the wall seat is obstructed by the emergency escape door hinge mechanism. As a broad shouldered male, I had to sit pinch shouldered for 6 hrs. That 1 seat on both sides of the plane should be eliminated. We did not receive a boarding notice 24hrs in advance. There was no notice to load the Hawaiian Airlines Entertainment app before boarding. Will not load after pushback or in flight. No movies or other entertainment available. :(

Pros: We boarded and took off on time. The staff was friendly.

Pros: The crew! And the meals provided.

Cons: Not enough leg room.

Cons: I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!

Pros: Plane was nice, clean, good entertainment options, departed almost on time, arrived on time.

Cons: Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me.

Pros: The actual flight itself was fine.

Cons: The five hour delay of departure was not fine.

Pros: Not much

Cons: Lady at check in, Helen, at Pearson was TERRIBLE. No compassion for us travelling with a 2 month old baby, and then booked our seats with united in separate locations with no bassinet. I will never use air Canada Again.

Pros: Everything was fantastic

Cons: the in flight entertainment. Screens kept turning off randomly, No wifi...

Pros: We boarded and took off on time. The staff was friendly.

Pros: Convenience of electronics utilities. Crew was very courteous. On time wheels up and down.

Cons: Seat selection did not indicate "no window" and that the wall seat is obstructed by the emergency escape door hinge mechanism. As a broad shouldered male, I had to sit pinch shouldered for 6 hrs. That 1 seat on both sides of the plane should be eliminated. We did not receive a boarding notice 24hrs in advance. There was no notice to load the Hawaiian Airlines Entertainment app before boarding. Will not load after pushback or in flight. No movies or other entertainment available. :(

Pros: Everything was great

Cons: Problems with changing the boarding gate sinage!

Pros: On time

Cons: Nothing

Pros: Fast flight

Cons: Delayed departure due to headwinds for incoming aircraft

Cons: Virgin appears to have lost its way in its treatment of business class passengers from Fiji to Brisbane. Gone is the lounge to relax in prior to boarding , long ques and bottlenecks in "priority " lines whilst trying to board and then there is that other affliction that they now suffer from poor quality meals and selection of same Oh well so much for that wonderful experience of flying at the front of the aircraft

Cons: Waited a long time for the catering crew before we could board. Once in the air, very smooth, friendly, professional.

Pros: Aircraft seating Good notification of possible delay

Cons: Crew Long it at bag drop Checked website about delay, said it was on time.

Pros: Delhi to Singapore all Gud . Singapore’s to Perth all Gud but after Perth to broome no wheel chair access was provided

Cons: Delayed Food Chair

Pros: The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again.

Cons: Planes seemed dated. Video equipment was in overhead bin.

Pros: The service and food

Cons: Plane seems dated

Pros: Fuji was Great

Pros: Trip , food etc

Cons: Delays on flights

Pros: Fast boarding and disembarkation. Good lounge in melbourne.

Cons: Slightly condescending cabin crew member.

Pros: Flight was on time, no charge for checked baggage, a sandwich and juice were served, and it was all for the price of a budget carrier.

Cons: In flight entertainment system was not working. Then again, who expected an in-flight entertainment system at this price point?!

Pros: Plane was clean, crew were fantastic, food was acceptable

Cons: Seating doesnt allow a lot of leg room for taller people unless you want to pay more for Premium Economy, We travelled early December and the Entertainment still referred to the November listings

Cons: Definetely not the class or finess of a virgin flight! Half a cut ham sandwich... and water only due to short flight time. I’ve flown MANY times on the virgin aircraft. Service was much better! Won’t be booking a aliance flight anytime soon

Pros: Comfortable seats, enough leg room, great staff

Cons: Rude loud family 3 rows back, kids noisy all night, parents talking above them

Pros: Delhi to Singapore all Gud . Singapore’s to Perth all Gud but after Perth to broome no wheel chair access was provided

Pros: Good seat, plenty of space for my long legs.

Cons: Boarding was a little disorganized.

Pros: nothing

Cons: vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class

Pros: Leave and Arrived on time

Pros: Crew very helpful, friendly, and profession,

Cons: I don't like the delay at Boarding and staying so long time at Aircraft before taking off

Cons: flight cancelled

Pros: Arrived early, departure was on time

Cons:

Pros: Fast boarding and disembarkation. Good lounge in melbourne.

Cons: Slightly condescending cabin crew member.

Cons: boarding, takeoff and landing all late, and forgot to serve my row with snack...

Pros: Arrived early, departure was on time

Cons:

Cons: My window seat didn’t have a window so was very squashed and felt claustrophobic