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Cons: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"

Cons: "Flight delayed."

Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."

Pros: "The leg room"
Cons: "Boarding process"

Pros: "Yes"
Cons: "All ok"

Pros: "It was very good value for money."

Pros: "Amazig Airplane"

Pros: "Crew were good"
Cons: "Flight was late."

Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"

Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."

Pros: "The food was good. The service very good. Check in was so fast."
Cons: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"

Cons: "Allow us to upgrade class"

Pros: "Crew were kindly"
Cons: "Seats can be more comfortable"

Pros: "Can't complain"
Cons: "Cheaper? :) !"

Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"

Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"

Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"

Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."

Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."

Pros: "On Time No Frills.Overall Good"
Cons: "Nothing"

Pros: "Everything worked"
Cons: "Nothing"

Pros: "It was a good flight"
Cons: "The long delay......"

Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"

Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."

Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."

Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."

Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"

Pros: "Ok time"
Cons: "No free drink"

Pros: "On time."
Cons: "Food"

Pros: "Nothing"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."

Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."

Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."

Pros: "previous flight arrived a bit late but captain did his best to make up the time"

Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."

Pros: "Boarding"
Cons: "Confort"

Pros: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Cons: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."

Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."

Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."

Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"

Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"

Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"

Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"

Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"

Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."

Pros: "Easy and cheap"

Pros: "On time. Service on board simple. Crews are friendly"

Pros: "Nothing"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."

Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."

Cons: "An hour and half delayed without prior notice. So i had to wait at the gate."

Pros: "Great crew and seats were very comfortable"
Cons: "The person sitting next to me was extra nervous which was a little un nerving"

Pros: "Seats okay but would not recline"
Cons: "Our flight was delayed because of poor rostering due to one of the crew being out of hours and another crew member had to be brought from Brisbane to Sydney to join the flight. Not very professional in my eyes."

Pros: "Seat 26A had a faulty back support, with protruding metal spring/wire."
Cons: "Better maintenance"

Pros: "Speed"

Cons: "NOT BEING DELAYED - WHICH RESULTED IN ME ONLY GETTING AT HOME CLOSE THE 2AM IN THE MORNING WITH WORK STARTING AT 7AM!!!"

Cons: "If the boarding time had remained unchanged and there was more legroom"

Cons: "Delayed so long."

Pros: "Nice crew inside the plane"
Cons: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."

Cons: "Time"

Pros: "Price"
Cons: "Time"

Cons: "Small walkway and seats."

Cons: "All good. Got a great seat with leg room so can't complain. Many thanks"

Pros: "Seat was uncomfortable, crew was lovely"
Cons: "Tired seats should be updated."

Pros: "the crew was patient and supportive (both flight and ground crew)."
Cons: "the temperature could have been warmer."

Cons: "Easy to book and check in"

Pros: "The crew were amazing and the seats were super comfy. The Captain was very smooth on take off and touch down, he was also very informative during the flight."

Pros: "Efficient boarding"
Cons: "The flight was nearly 40 mins late"

Cons: "The coffee"

Cons: "I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight."

Cons: "And no announcements re the delay until the very last minute."

Cons: "I missed it"

Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"

Pros: "Modern aircraft"
Cons: "Flight was delayed for no reason at all. Rude staff. Forced a domestic flight to land/take off at an international terminal so we had to go through customs control before taking off and after arrival. Pay some more money and fly Qantas or anything but awful Jetstar..."

Cons: "Flight was cancelled and next available was nearly 4hrs later and left late! And then they have the gall to tell you to board quickly. Emails all about trying to frighten you into paying for extra luggage and sell you mediocre food and pay for a seat allocation."

Pros: "Surprised with a great (in air) Uluru shot, 10min before we landed"

Cons: "Delayed"

Cons: "Too bad you have to pay for every service...seats, TV, food."

Pros: "Efficient and fiendly service."
Cons: "There was no entertainment and none was expected on such a short trip."

Cons: "THE SERVICE WAS EXTREMELY POOR AND THE STAFF WERE RUDE...MY DAUGHTER WAS STANDING DUE TO A BACKACHE AND WAS TOLD BY A STEWARD THAT SHE COULD NOT STAND IN ONE SPOT BUT HAD TO WALK UP AND DOWN THE AISLE OR SIT....DISGRACEFUL ATTITUDE BORDERING ON HARRASSMENT... WILL NEVER FLY WITH JETSTAR AGAIN!!!"

Pros: "non"
Cons: "Jetstar"

Pros: "Staff were very friendly"
Cons: "For some reason I thought I had extra legroom but apparently not I was squished in between two people in the back of the plane the person in front of me was moving around a lot and hurting and knocking my knees"

Cons: "Eat and sleep"

Pros: "On time. Captain lovely, Crew lovely."
Cons: "My chair would recline, it kept going back up."

Cons: "Fast efficient travel friendly staff"

Pros: "Air conditioning comfortable"
Cons: "Will not travel again on jetstar as seating is very uncomfortable..not good for aussies probably suitable for asians who have shorter legs."

Pros: "Very capable crew flying in terrible conditions with high winds. Flights after our take off were suspended due to appalling weather."
Cons: "There's little to like. Extremely cramped conditions. Poor food and beverage. Avoid if you possibly can."

Pros: "The flight was on time leaving and arriving good checking."
Cons: "The plane is very basic no entertainment very dull."

Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."

Pros: "On time Polite and friendly crew Way better than Qantas"

Cons: "How is it that a chair on a public train can be more comfortable than one I pay thousands to use"

Pros: "Need to replace seat."

Pros: "the price was cheaper than other airlines"
Cons: "we had to pay to check bags, change flights, etc. also, no free little snacks or movies, radio, etc."

Pros: "The ease of online check-in and printing my baggage stickers upon arrival at the airport. The staff at the check-in desk were lovely, the staff on the plane were lovely; it was great."
Cons: "Nothing. I've previously had very average experiences with Jetstar which made me uncertain about booking these flights but I was completely overthrown by the service turn-around. I'm now a Jetstar advocate."

Cons: "Nosie"

Cons: "Beer was warm. At that price for average beer it would be nice to have it cold!"

Pros: "I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I"

Pros: "Polite staff well organized"
Cons: "My flight was 45 minutes late Absolutely no room when seated"

Pros: "It was a good flight, good pilot"
Cons: "The flight was delayed It is a 7+ hour flight I think you could offer some snacks and coffee or tea for free At least one good movie for free Every airline I've chosen to fly with does it but Jetstar It was quite disappointing"

Cons: "Flight cancelled Had to recheck in. Boarding gate changed 3 times"

Cons: "delayed flight and having to take time to get every piece of carry on luggage weighed - having to move 1 kg from one suitcase to another when we were traveling together fro goodness sake"