Stewardess are nice. Food could have been better and should have a better dessert. They do not offer scotch or beer. You have to ask for it. I also was not happy that you do not serve ginger ale and or cranberry juice. This is my first time that an international flight do not have this. I go home overseas every year and when I travel through ANA, Delta, Qatar, JAL, Asiana Air, United Air. they all serve this two very famous drink. You do not have a great snack tray.
Stewardess are nice. Food could have been better and should have a better dessert. They do not offer scotch or beer. You have to ask for it. I also was not happy that you do not serve ginger ale and or cranberry juice. This is my first time that an international flight do not have this. I go home overseas every year and when I travel through ANA, Delta, Qatar, JAL, Asiana Air, United Air. they all serve this two very famous drink. You do not have a great snack tray.
You did not put me on a Korean Air flight! so I do not have nothing to say
Wonderful cabin crew!!!!! Food was poor, in flight entertainment was just ok. They need to serve more water on a 15 hour flight--we were dehydrated and kept asking for water.
Going through security a second time to get on the next Korean Air flight was utterly ridiculous and unnecessary. We were in a International secure area.
Always fly with Korean Airlines. Best service great food. Nice and clean as always.
Crew was awesome, absolutely the best, Food was excellent also. Movie selection was mostly modern duds. However, I love Korean Airlines
The website is difficult if you don't have an account and sign in as a guest. Seat selection/change is only allowed after they send you an email which I would never received. Otherwise, the Korean Air flight crew was great. Just go to back of plane for snacks and drinks. They provide pillow, blanket and headphones. Movie selection wasn't great imo.
Food was just ok, not as tasty as in other airlines. The temperature in the aircraft was a bit warm so it was not comfortable for me and my husband.
I was handled by some very rude CSA's in DFW. I was forced to check my carry-on as I was flying economy. You are now allowed only 10 kg total on all carry-on items. As my carry-on was 10 kg, and my backpack was 2 kg, I was made to check my luggage. I find this procedure unfair, as many other passengers in economy CLEARLY had more than 10 kgs. If KA insists this is their policy, then it should be enforced uniformly for everyone. TO INCLUDE Business and First Class. They are allowed 18 kg now. From my perspective....absolutely ridiculous. This was the first time in over 35 years I have been made to check my carry-on. I am EXTREMELY disappointed 😞
Spokane airport was easy to get through. Seattle having my arrival and international departure gate so close to each other was fantastic! The waiting area though was a bit confusing about where to sit for my gate.
I could not choose my seat prior to check in
I had the most wonderful experience from CEB bag drop through deplaning. The staff, the aircraft, food, and cabin crew were all amazing. I want to give a kudos to Marky from Mactan Cebu's Asiana airport staff for his exceptional customer service and assistance.
JetBlue's check-in was great, but there was an in-flight attendant who was very rude and unkind. I didn't realize that the bathrooms were already locked 30 mins prior to landing and needed to use the restroom. Instead of politely asking me to return, she rudely told me, 'NO, bathrooms are locked! Go back to your seat!' The JetBlue flight was more than an hour delay, which made me almost miss my connecting flight with Asiana. I understand the reasoning, but the action they took to get a hold of maintenance was time consuming. It took them more than 30 mins to get a hold of maintenance and for maintenance to get started. The Asiana flight and crew were wonderful, in general. They waited for us who were delayed from the previous flight before they took off and were very kind to take my checked baggage's info. Seats were a little uncomfortable for such long flight, but service and flight attendants were great! However, my 3 checked baggages are missing! They're lost somewhere in the transition. I'm writing this review 3 days after my arrival to the Philippines, and my 3 checked baggages, where my wedding dress is, are all still missing! I and the CEB airport crew have sent multiple emails to both JetBlue and Asiana, and neither has responded to any of our emails. Although, I was able to get in contact with JetBlue's Interline Department who confirmed that the bags were turned over to Asiana without confirmation details.
The full flat bed was not that comfortable, hard and lumpy., too much space wasted with those bulky walls and divisions instead of making the bed 3-4 inches wider. The compartment where you put your feet is like a shoebox, poor design. Toilets of A350 are just too small, sink is too small
Aside from a LOT of turbulence the flight was perfect! The flight crew was superb and the food was delicious!
The seats (legroom) are tight and chairs cushion is stiff (not comfortable). The crew was courteous, professional and friendly. There was no food / snack for this flight (very short flight, but still would be nice to provide some snack for the enjoyment).
FA were very great, plane was A350 new and clean
The crew attended to my needs and the foods served are delivious.
Compared to Eva Air and JAL Asiana food is pretty mediocre. Snacks between meals are almost nonexistent. Wish they had cups of noodles or some mixed nuts.
There was a misunderstanding during check in that it was a mandatory requirement to make hotel reservations for quarantine without it you can’t board the airline.So we had to booked a hotel last minute and it was the wrong hotel since it’s not accredited by DOH Philippines. Since it was last minute we can’t get a refund or cancel the hotel. It was stressful and unnecessary hassle.
Every thing was fine. Some ild classical Hindi movies should be add
People were so nice! Economy seats were small and cramped feeling for me. I’m slender and 6 feet tall
A pc of cake or biscuit at least. The airport was like a maze need to take another bus to the main terminal to immigration.
They were able to assist my elderly father and myself after not being able to check in to scoot. The counter service was phenomenal. They did what they could to get us on the next plane so we could catch our Connecting flight. Scoot closed early on us so we ended up missing our flight.
They are great with every aspect of customer service. Helped my elderly father and aided him with using the restroom.
Even though it was a very full flight, the service was still excellent, the plane did not feel too cramped and cabin crew made a sincere effort to help passengers find overhead space for stowing luggage.
I did not like anything. Flight experience was bad overall.
Left hr late & arrived 1hr late luggage was slow to be offloaded! The flight crew & food were good! Movie selection was ok!
Would have been nice to have more variety and less dairy in the Indian Vegetarian special meal. Why do they include Parathas as part of the entree and also on the side (substitute for bread/roll)? Also, no need for so much dairy...don't need milk packet, yogurt and Chobani Greek yogurt in the same meal.
A very small gate at Singapore airport, lots of people packed into a small area…. A Petrie dish for infection. The flight was late although the captain did make up time. We had an aisle and middle economy class seat on the plane. The flight appeared to be very full. The seats were small, hard and very uncomfortable with minimal leg room. I’m a small woman and felt really cramped. My husband is a big man and stated he was unable to move at all in his seat. We were given 2 meals during the flight from Singapore to Brisbane. Our first meal was okay at best but the second meal was inedible. I think it was supposed to be veg in pastry but the pastry was full of air with minimal if any filling. The staff were pleasant and efficient. Getting off the plane went without any problems. It did take an extended period of time for our bags to come out onto the carousel. For the best ‘airline’ in the world, it was pretty poor. If Singapore is the best, what are the others like?
The flight met my expectations. It left and landed on time
Everything as good as can be if one flies economy bit not enough toilets!! People were queuing during the whole flight - there are really not enough toilets!!!
Flights delayed multiple times, travellers requests for updates ignored. Qantas continues to desatisfy travelling basics.
They actually held the plane for a few minutes and had someone at the escalators from Qantas checking to see if we were almost at the gate and radioed ahead to tell them that we were on our way. We called down to the person and gave her our names, coming as fast as we could.
Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.
First time flying in Qantas. There is zero WiFi on the flight to/from Australia. Crew was great both routes - very attentive, personalized service. Pleasant staff throughout.
Packed flight. Urged to check carry-on before boarding only to discover numerous empty overhead bins after boarding. Challenging entertainment screen. After almost 20 minutes to arrive at baggage claim, waited over 30 mins before luggage was loaded on baggage claim carousel.
Grubby plane, dirty seat & table, poor food, wait for baggage, staff ok.
The plane was new (<6mos old) and was very well appointed. Lots of places to store things/plenty of legroom/comfortable seats/great blankets and headsets. Food was very good too. And crew were all very friendly and accommodating. Great trip!
We were delayed for 7 hours. The staff and management could have organized the getting of seats on later flight earlier than 20 minutes before late takeoff. Everyone was worried and lost. Was chaos and it didn’t need to be.
Note that food has to be purchased in flight. No free food. And no entertainment in flight. So I’ve treated these two items as okay which, in this case, means neutral/not applicable.
My Dad needed assistance to board the plane. The Jetstar staff were excellent with him and made the experience a lot easier😁
No food taken so can't rate also no entertainment so can't rate.
Would be better if can provide small free snacks on a long flight
Boarding was easy and unstressful, though the early "final call" was a bit off-putting. The crew were pleasant, and the seats were comfortable. The prices for food and drink were reasonable, apart from tea and coffee, where simple percolated coffee was charged at espresso prices. Deboarding was OK, though some Jetstar passengers appear to have a bad habit of pushing forward from their assigned rows, making it more difficult to get out for passengers that have paid a premium to sit up-front. Jetstar might want to look to address this to stop it from spreading.
I was allocated an exit row seat and was told to move so it could be given away to someone who had purchased two extra legroom seats and one regular seat but wanted the three to sit together. I was also charged for entertainment after booking but before checking in, and the ground crew couldn't do anything about refunding it. When the whole plane was given access to the entertainment as an apology for the flight being four hours late, I was told they couldn't do anything about that either, so I was charged for something I didn't want even though it would have been free anyway
I got to the airport earlier than I expected, and they let me change to an earlier flight with no trouble.
It was a super crowded time to travel out of Melbourne, but the flight was OK
Worst flying experience of my life. FIVE HOURS delayed! Rude and unhelpful staff and poor communication from the grounds team. Never flying Jetstar again
Worst experience ever flying Melbourne to Phuket. 5 hours delayed! Didn’t land till 1am in the morning. Staff were rude and unhelpful