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Excellent cabin crew and attentive service.

Check in for business class was chaotic at Bangkok and took a very long time.

The hard product itself, the Dreamliner and 777-300ER were brand new with fully flat beds in business class.

EVERYTHING ELSE. They ran out of food 1 hour into a 16.5 hour flight, despite the business cabin being 3/4th empty. No menu either. The food they did have was completely inedible. I ordered the fish and was served a giant rock hard hunk of pork which the knife could not penetrate. Totally disgusting. Because of this I brought my own food for the return journey. But perhaps because of the language barrier they just threw it away instead of putting it in the fridge! No one spoke a word of English. Woke up after sleeping and the entire business cabin was full of sleeping economy passengers whom had obviously bribed the crew. The one business class toilet was occupied the entire flight by crew taking stinky dumps, filthiest airplane bathroom I have ever seen. I complained to China Southern and all they offered me was 500 miles (!!) and a plastic model of a plane, but I could only get the plane if I lived in mainland China, which I obviously don't. Other airlines (British Airways, American Airlines) have offered 25,000 miles just for the IFE screen not working, much less starving your passengers! Transferring in Guangzhou was a nightmare and the lounge was appalling. DO NOT BE FOOLED BY CHINA SOUTHERN'S LOW LOW PRICES, it's just not worth it.

Boarding, crew and meal

Seating was not what I expected as a Business Class passenger.

Very efficient at boarding when it happened.

Plane always left late by at least an hour.

Food was simply awful; which is a shame for a national airline of a country known for its great cuisine. Some members of the crew were really nice, but we had one on each leg of the flight that were so rude to passengers. On the KUL-BKK leg, one male crew member was really loud and obnoxious, and on the BKK-KUL leg, one female crew member was yelling at some older passengers who were a little slow in boarding.

Boarding and takeoff ,, in time

The food should be according to international standards,, The food on board is so spicy,,

Pleasant crew members.

One hour delay to take off due to congestion in Manila.

Just an average airline nothing special

I was 2.5 kg over my carry on and they charged me 100 dollars no other option was given they told me I would throw things away to save money

Great value plus layover hotel bonus

It was all good

Friendly service and food pretty good. Great price for value.

Seating was changed even though i prebooked.

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

Excellent Service

As Platinum Member of QR Privilege Club I booked on the Qatar Airways website a Qatar Airways flight and got confirmed a Qatar Airways flight number. What else than as cheating the customer, the refusing of an upgrade with the excuse that this flight is an Cathay Pacific flight, can be understood. Very much disappointing.

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

There were only 2 check-in desks, despite checking in online, I still queued for an hour.

Hardly anything

No personal entertainment screens in economy, bad legroom, couldn't check in online, bad food, crew was rude and unattentive

Food nice, much better than KLM. Typical great Asian service.

No information as to why boarding was over 30 minutes late, even though last call was announced!

a lot of times, for both departure and arrival, CX always parked at the farthest end of the HKG airport.

Lufthansa are brilliant to fly with, you get free food and drink on every flight and one of my flights was only 40 minutes! Really friendly staff too!

Be careful of change over times. If you have less than an hour to get your connecting flight in Frankfurt be careful, Frankfurt airport is massive and and the process is slow. My stop over was 1 hour and I had to run through the airport to catch my connecting flight and was the last person on the plane.

I liked it all.

No Gluten Free snack!

I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight.

The cabin crew were very friendly and attentive. The food and mid flight snacks were delicious and free, the on-board entertainment was extremely diverse, entertaining and free, the offer of a glass of wine with my meal was delightful and having a bottle of water waiting in my seat pocket was very thoughtful and much needed during mid-flight. Quantas may not be as high tech as some of its sister airlines but the basic needs of its passengers are met without fanfare or need to fuss around with price lists and coupons and wether or not you have a debit card, credit card, visa or mastercard, cash or indeed, no card or cash at all. Quantas is my airline of choice and they have delivered every time.

The food were very nice. The flight attendance were very friendly and helpful. I enjoyed the whole flight.

The restroom was dirty and smelly.

In fact I shall use the same route this coming August 28-Sep 2, 2016.

Timely departure

Connection at Beijijng airport is complicated as transit passenger can not have tel in china to have internet password.

First flight was delayed so I missed the second one. Staff there didn't even know that the plane is gone and i was told to run all the way to catch nothing.

timely departure

Connection at airpot is complicated as transit passenger can not have tel in china to have internet password.

The hard product itself, the Dreamliner and 777-300ER were brand new with fully flat beds in business class.

EVERYTHING ELSE. They ran out of food 1 hour into a 16.5 hour flight, despite the business cabin being 3/4th empty. No menu either. The food they did have was completely inedible. I ordered the fish and was served a giant rock hard hunk of pork which the knife could not penetrate. Totally disgusting. Because of this I brought my own food for the return journey. But perhaps because of the language barrier they just threw it away instead of putting it in the fridge! No one spoke a word of English. Woke up after sleeping and the entire business cabin was full of sleeping economy passengers whom had obviously bribed the crew. The one business class toilet was occupied the entire flight by crew taking stinky dumps, filthiest airplane bathroom I have ever seen. I complained to China Southern and all they offered me was 500 miles (!!) and a plastic model of a plane, but I could only get the plane if I lived in mainland China, which I obviously don't. Other airlines (British Airways, American Airlines) have offered 25,000 miles just for the IFE screen not working, much less starving your passengers! Transferring in Guangzhou was a nightmare and the lounge was appalling. DO NOT BE FOOLED BY CHINA SOUTHERN'S LOW LOW PRICES, it's just not worth it.

Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process

Not much

A shambolic boarding process without any sense of order in regards to seating. Those in the front and middle of the aircraft were at liberty to board before those at thè rear. When the meal service arrived the stewardess managed to spray me directly in the eyed when opening a drinks can for someone in the row in front of mine. If there was an apology then i didnt hear it. The inflight main "meal" consisted of rice, vegetables and seven pieces of unidentifiable meat which was each perfectly dimentional, having been cut by a mechanical processor. To be fair, there was ice cream offered, but i didnt want iit. There are better alternatives.

Comfort ok

I'm a 4 years Globe trotter Malaysia airlines is one of the worse companies I know my backpack new generation for great traveller by few months before at $600 form Kathmandu been torn up ( tear ) with shoes print on my backpack I'm not recommend this companies to anyone it was my first and last time I used .

Nothing really.

We were rerouted upon our explicit request and after a long debate with the ground staff who tried to convince us it was better to wait till the next day (better for them I suppose). Waiting would have meant we'd miss our connecting flights. The ground staff could not have expressed less care for our situation.

We got denied access to the plane because the gate agent did not know how to process our US visa. She lost 30 minutes, and they then closed the flight. We were stuck with our 3-month old baby. To deny their responsibility, they claimed we had arrived late at check in. After intense negotiations, it took them 5 hours to rebook us on a different flight. A SHAME!!!

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