Flights to London

Landing was perfect

Flight itself was good

Delay left me with back pain in business lounge. The chairs were really uncomfortable for long stay and left me jet lagged

Landing lan

PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise.

Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time.

Food Seats cramped

None that I like!

Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!

Friendly crew. Comfortable and quiet flight

Dinner service slow

The seat I got was certainly comfortable enough.

The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL.

no place to put pillow/blanket while eating

good service and food but A330 is too old and small

None.

I spent another one thousand us dollar to buy another ticket, because their website's problem. I will file complaint when I am back to USA.

Food was ok

End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights

Everything ran quite smoothly.

Not much to dislike. The flight was short. Perhaps that the seats need to be a bit more comfortable.

Got there

Luggage did not get there. Still is missing. No food. No complementary beverage offered period. Lousy all around.

Kind crew helping a frightened passenger

Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?

The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance.

It was too cold in the plane.

empty seat next to me!

more cramped than akld to doha

legroom

being in the middle of three

I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off

The ICE entertainment

Nothing

Great food and Entertainment

Nothing

Good flight and on time.

Very efficient. Fab selection of movies.

I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!

Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay.

Nothing

Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!

The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l.

The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew.

Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips.

Loved the food and ambiance

The on air entertainment was surprisingly low quality

Short flight

N/A

Entertainment

Way too cold

Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered.

Nothing

I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)

The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane.

I don’t like anything

Food,customer service,entertainment and comfort

Overall I didn’t like the flight

Food,customer service,comfort and entertainment

Making my way to the bathroom during boarding I was instructed to return to my seat simultaneously as the flight attendant nearly pushed me to the ground in haste.

Good service - food/beverages etc

They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.

Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked

Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant.

Crew were ok

Delayed Not enough blanket Seat angle too upright, not comfortable

Friendly crew, always available and happy to help

Boarding was late

Seat was good.

We lost an iPad on the plane and I called and filled a o several times it absolutely no response. Very disappointing.

Poor service

Nothing

I'm not picky with food but the Food was extremely bad tasting and at best tastelesss. That should never be served Anywhere! It was so bad that the first thing I did in O'hare is eat a meal, it never happened to me on an international trip. Drinks (soda and coffe) were limited and there was a shortage in them. Entertainment system was not working Plane was packed, spaces very tight

The experience with travel agent (vayama) was worse than etihad, everyone know that etihad is not the same level like before, but booking through kayak- bayama was the worst where they didn’t reply on all my emails/ even wheb they did they didn’t answered mg questions, they couldn’t help if i want to book my seat or change my return flight. This is not my fiest time to use kayak app but this time was thr worst and it changed my mindset about travel agents, unfortunately my friends were correct when they said to book directly through airline not kayak..!!!

Meals need to be improved

Good service with good cooperation.

I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!

The food is not so tasty.

legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay

A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems

Entertainment is very up to date Crew striving to help Nice all in all

Boarding usually late

Very nice flight and very comfortable with extra leg room

Comfortable seats

Can improve food.

This was an extremely efficient service. The crew were very attentive, the aircraft was very comfortable and quiet - although more legroom would have been better!!

Nothing

Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired.

We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated.

Speedy boarding, early arrival and generally comfortable flight.

The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy.