Flights to London

Staff very professional

Touch screen not working, no entertainment on entire flight

Inflight crew

There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates.

It’s tough to make a 15 hour flight in coach very pleasant, but with the seats and entertainment system in the 777, it was really fine. I recently took a 6 hour flight on Wow airlines in a A320 and the seats were terrible and no entertainment. The Cathay flight, though it was more than twice as long on the air, was much more pleasant.

I wasn’t crazy about the meals on the flight. A choice of chicken or pork was pretty limiting, at least for me. The plane did have a snack area which was open throughout the flight, which was good.

Attentive attendants made the process much easier/ great flight

Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody.

Can't find any fault...Sorry!

Food

Food

The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections.

Cleanliness of cabin. Aminity kit is outrageous.

Noise at the back of business Entertainment system did not work properly

N/a

Queuing in the sky bridge reminds me of boarding a budget carrier. Birmingham needs expansion to be seriously considered a major international airport.

All the teem all the services

Non

We were lucky to get the last row where there are just 2 seats.

Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes.

Not much - perhaps that we had booked the last row and only had two seats together

The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him.

Not applicable

Lack of ability to cancel

Disasterous! The flight departed 3 hours late because of some mechanical problem. So missed connections in Abu Dhabi, although Ethihad could have held a later connection to BKK for just about 20 minutes for us to board. The huge hassle getting lodging from the airline to take an onward flight the next day. Your staff would not accommodate us at the airport hotel so we could avoid the need to obtain a visa, which takes a minimum of 3 hours wait. We finally gave up on the visa and decided to just stay up overnight at the airport. That caused one kind Ethihad staff to finally make issues us an authorization for the hotel at the airport. We would never fly your airline again.

I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!

The seats weren’t comfortable enough for me to fall asleep.

Service, pilot updates, and seating were all great!

The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep.

The crew speaks to quick and the Australian accent is not always easy to understand

I loved the in flight entertainment, and there was always so many snacks and drinks available for free!

For boarding, we had to walk a rather far distance due to construction.

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

Meals were tasty and drinks were great. Service was wonderful. Great entertaining selections.

Nothing, really.

Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!

The flight was fine. Everything went smoothly.

I was not allowed to recline my seat because the person behind me did not want me to recline.

Cabin crew were kind us but service details are poor very much.

We were very bored during fight from JFK to PEK.

Great crews! Great food!

There is nothing I can complain

1 1/2 hour delay

Nice food and great crews!

Very comfortable. best airline I flew on overall and was first time .

Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food

With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India

Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets

The toilets were a little unsanitary.

Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft.

great service and attitude by the staff, on time flights, and the food was fine

The plane was a little old and there were no entertainment options

Food and Crew

Limited IFE and complications with hotel meant to be provided due to long layover.

Entertainment system was good - toilets relatively clean

Main complaints are with other Rude passengers, kicking seats, failing to return seats upright during meal times. Cramped space and no offer to move to available seats. Food was poor quality on this flight. Such a difference from our flight on same airline to China

Lock ( tsa approves) to )my luggage was damaged or deliberately cut off that it is difficulty to Manage the zipper with ease. Since the luggage’s were retrieved at end of the trip, I am not sure where these damaged occurred , either in states or Taipei or when tsa did their search, I do not have any noticed paper to explain the cause of damage lock either

Comfort, I Need to get to where I can fly first class

On time

All was ok

On time

All was ok

Entertainment is very up to date Crew striving to help Nice all in all

Boarding usually late

No problem

Service can b warmer Practically no entertainment, just a common screen

Change to HiFly plane - noticeable difference in most aspects

They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.

New plane and spacious.

No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it.

The pre boarding security was a mess and poorly managed in Kuala Lumpur.

Everything. Just a simple, very short haul flight: nothing too complicated.

There was nothing to fault.

Everything was great!

Nothing!

food was very bad

Put a water bottle in my seat for when a wake up.

They got confused with my middle name and I had some trouble checking in.

Service..on time ..

Short layover, very good price.

Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!

Milk and sugar in the coffee.

I called the airline phone number many times but no one answered the call. I might not book the air ticket next because of this. Other than that, the overall service is good.

The airline website is terrible and misleading. I paid for an extra long leg seat but chose a regular seat because the website didn’t indicate it clearly. I ended up losing my money and sat at the compact seat.

Business class seats

Nothing

Pros: Very pleasant and helpful crew flying back.

Cons: Small seats, food was scarce and mediocre (considerably better on our flight away versus coming back). On flight to China, crew were quite curt. The in-flight entertainment was low-quality--both my and my partner's tvs were broken for our return flight.