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On this flight, about the last 2 hours the captain kept the cabin too hot. It appeared like the ac was off.

The ground staff on Islamabad is horrible. The on board services are excellent.

Business class on this plane was adequate, service, amenities, swag, and crew was amazing!

Airline did not have enough vegetarian meals for all guests, and crew were not adequately trained to handle this.

The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.

Seats are not as easy to move as you would hope in premium econo Y

The flight experience was good, but connection time was cut shorted because of delayed start.. it would have been helpful if the flight showed which gate/terminal we need to go for connecting flight and flight timing was less than 30 minutes to connect which made ourselves stressful to catch next flight 😔

Good food and staff. Flights were delayed making catching the connecting one tough with no time to stretch in between

No Vegetarian options onboard, made to wait for a long time for boarding

We did not fly and our agent has been uncilling and uncooperative to help us rebook flight. We will never use Kayak ever again to book our flights, and we will let our network of friends know that using Kayak is equal to losing $$$$$.