Flights to Auckland Intl (AKL)

Pros: Nice clean plane. Pleasant crew.

Pros: I got some sleep. Crew was pleasant. Plane is pretty and clean.

Cons: Old men on both sides of me ... not the best conversationalists.

Pros: When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue.

Cons: Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered.

Pros: The food was good the crew were very nice and polite

Cons: The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch.

Pros: Ease of boarding, friendly flight crew.

Pros: Nothing

Cons: This is a budget Airlines. I had to call to assign seat and pay for seat. The phone representative was horrible. Also, at the airport they told us to check in baby stroller which we did and they gave us a tag for stroller. The stroller never arrived in Auckland. We had to buy a new stroller. The food we paid for in advance was not cheap at all but they gave us egg sandwich.

Cons: Ridiculous to pay for water. It was a 3 and a half hour trip. Who doesn't provide water for such a long trip. And of course it wasn't cheap $5 a bottle.

Pros: The fact that we arrived at our destination.

Cons: Flight was delayed by 1hour, then by another 20 min, then we sat and waited without any information as to what was going on for another 40 min before we finally boarded. Not good enough Jetstar!

Pros: Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating

Cons: Toilet was very cramped USB charging plug not working. Pretty average range of movies.

Pros: Entertainment and check in staff.

Cons: Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess

Pros: Crew was nice and ready to help

Cons: I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this.

Pros: Air NZwas a good carrier

Cons: Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help.

Pros: Nothing

Pros: Most of the flight attendants were helpful and friendly

Cons: One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs...

Cons: Virgin Australia operated by air New Zealand. Couldnt check in online and had to be chat he been.

Pros: I wasn't happy about the boarding part of it. On our tickets we were boarding through gat 18B and was changed to gate three but there was a serious communication breakdown so much that we had to rush to gate 3 the last minute thing after we looked or made enquiries for ourselves

Cons: It was $25 per kilo if I didn't pre add it on my ticket. Meals were for sale only, not complementary, same for entertainment. The plane was comfortable enough and the crew were kind. But the company pinched pennies and over charged at every turn. Don't fly with them!

Pros: The lady at the check-in counter was very helpful!

Cons: The seat were pretty uncomfortable for a almost 4 hour flight. It felt like we were squeezed into a tuna can. Also was surprised there was not a movie playing or wifi available to pass the time on a long flight.

Cons: Flight was delayed - Then the Jetstar staff were ;late so a flight that was already late was delayed even further. I know you are a discount airline, but the seats are truly awful. I will never fly with you again and will tell friends and family never to either - The small saving made from flying with you is not worth the constat delays and how uncomfortable the whole journey is

Cons: Set seats for 2 middle of 4 middle row E & F seatsw

Pros: Nothing

Pros: Air New Zealand is one of the best air experiences we've had. Employees seem to enjoy their jobs and are usually happy. Very service oriented. Ground staff and check in terrific. Why can't USA folks and TSA figure this out? Updates from flight deck were good and pilot seemed to avoid some expected turbulence. Cabin crew friendly, competent, helpful. Food was very good, nice touch with comp wine. Entertainment options were many and good variety. Hope to fly ANZ again someday.

Cons: A little weird, to go out of secured concourse and go back through security, again, in Auckland. Safety, I suppose. At least process was fast and efficient and folks were friendly.

Cons: ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)

Pros: Nothing

Pros: Air NZwas a good carrier

Cons: Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help.

Cons: ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)

Pros: Entertainment was good

Cons: The chicken pasta meal was pretty dried out and terrible

Cons: Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab.

Pros: Very comfortable seats, helpful and polite staff

Cons: nothing

Pros: I did like the price of airfare. The aircraft was clean.

Cons: No legroom, no complementary snacks or drink. No entertainment.

Pros: They left on time.

Cons: The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00.

Pros: Flight crew

Pros: Leave and Arrived on time

Pros: Nothing really

Cons: Seat pitch was possibly the worst I have ever experienced. The plane was very old and totally cramped inside.

Pros: Nothing,the flight was full of young children,who waited hours before flight after getting in plane we were told the flight will be further delayed,we would reach Auckland 3;15 am, people were hungry the airline should have had the decency to feed the passenger.

Pros: The service was excellent. The food was wonderful and the cabin very comfortable.

Cons: Narrow Ailes make it difficult to board.

Cons: Virgin Australia operated by air New Zealand. Couldnt check in online and had to be chat he been.

Cons: ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)

Pros: Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar

Cons: Hassled at luggage check in. Had to throw out clothes and shoes to meet weight requirements as they charge $25 a kilogram for extra weight which was not disclosed when we received our confirmation. We were the only ones hassled over being a few kilos over each. Many people hand large luggage carry ons which wouldn't even fit in the luggage testers yet no one said anything to them. 90 percent of the people were easily over the 7KG weight allowance for carry on luggage and were not hassled at all. It was pure discrimination and perhaps it was because I was italian or my wife had blond hair. Who knows. I have been on hundreds of flights in my life and have never been so humiliated in my life. The blonde luggage counter and boarding ticket taker, was insulting and even insisted on seeing our australian visitors permit which is not required according to Australian customs once you have paid for it and are registered. She even tried to force my wife to check her bag even though it fit in their luggage sizing testers. Another tall lady with glasses at the luggage check in area, was also very insulting and discriminated against us. Horrible experience. Both of those people would be fired if I was running the airline. Its a service business and while I understand rules, you have to have some discretion and if your going to enforce them, they must apply to all passengers, not just 2 people out of 150!

Cons: It was $25 per kilo if I didn't pre add it on my ticket. Meals were for sale only, not complementary, same for entertainment. The plane was comfortable enough and the crew were kind. But the company pinched pennies and over charged at every turn. Don't fly with them!

Pros: The lady at the check-in counter was very helpful!

Cons: The seat were pretty uncomfortable for a almost 4 hour flight. It felt like we were squeezed into a tuna can. Also was surprised there was not a movie playing or wifi available to pass the time on a long flight.

Cons: No complimentary food, no entertainment, rude flight attendant

Cons: I wasn't aware at the time I bought the tickets that it didn't have food nor entertainment (movies). Very disappointing for an international flight.

Pros: Friendly service, nice leg room in front row

Cons: Flight was changed to New Zealand Air, and i was not informed. Checked bag was now $120 NZD charge instead of free... on an international flight! Also had to pay to watch a movie.

Pros: Crew very helpful, friendly, and profession,

Cons: I don't like the delay at Boarding and staying so long time at Aircraft before taking off

Cons: Set seats for 2 middle of 4 middle row E & F seatsw

Cons: Virgin Australia operated by air New Zealand. Couldnt check in online and had to be chat he been.

Pros: Wonderful employees

Pros: Very friendly ticket counter staff and flight crew.

Cons: Booked flight through Kayak on Virgin Australia, but found out it was a codeshare on Air New Zealand. No where during booking did it show we would be charged for 1 checked bag a piece. Got to the airport and Air New Zealand was going to charge 134 AUD for each checked bag. Fortunately, they recommended going to the Virgin Australia counter to see if they could add a checked bag to our ticket. The nice people at Virgin used an online code to give us a discount so we only paid 25 AUD a bag. Thanks a lot for the heads up Kayak. We will book direct next time to avoid surprises. Also, almost all movies on Air New Zealand were an extra charge, and the only drinks offered for free on a 3 hour flight were coffee, tea, and water - no soft drinks.

Pros: The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad.

Cons: The delay in boarding! It’s hard work when traveling with a toddler.

Pros: The food was good and the service was great. I also had a great seat in the front row.

Cons: We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me

Pros: The A380 is a beautiful aircraft. Smooth and quiet. Great movie choices. Crew friendly and mostly efficient. Great value for money!

Cons: Confusion with wrong menus being handed out - on 2 flights!

Cons: Sat on the plane for two hours, mechanical issue not announced promptly