Flights to Auckland (AKL)

Pros: I wasn't happy about the boarding part of it. On our tickets we were boarding through gat 18B and was changed to gate three but there was a serious communication breakdown so much that we had to rush to gate 3 the last minute thing after we looked or made enquiries for ourselves

Pros: Nothing

Cons: Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel.

Pros: See above.

Cons: See above.

Pros: Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc.

Cons: Nothing

Pros: Nice, short flight. Smooth ride.

Cons: Had a middle seat between two very large women. Couldn't be helped, was a full flight.

Pros: The crew, food, entertainment made the flight comfortable

Cons: I felt I was gouged on my 2nd bag fee with an outrageous cost of $200.00 aud or $150.00US. It only weighed 20lbs. as well.

Cons: Narrow Ailes make it difficult to board.

Cons: I selected two bags on kayak but when I checked in at Air New Zealand they said I just had tickets. Was forced to pay the full price for the baggage.

Pros: The service was excellent. The food was wonderful and the cabin very comfortable.

Pros: The flight crew was very friendly.

Cons: The seats were too cramped.

Pros: Generally Excellent.

Cons: After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home.

Pros: Maybe I'm use to subpar American airlines but I was pleasantly surprised by the good food, high functioning tvs, and pleasant staff.

Cons: Nothing

Cons: They charge a huge amount for checked baggage. I would’ve flown another airline that included check-in baggage for free.

Pros: Head rests on bigger flight Nice flight attendants

Cons: Having to pay 100 dollars to pay for baggage I didn't even know I had to pre buy. Just ridiculous! This is not common and should be able to be purchased when you check in like everywhere else. "Read the fine print" is not a right cause to screw people over. Having to pay to watch movies. Free section a complete joke!

Pros: Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar

Cons: It was 1 hr delayed then when boarded there was some technical fault and we were left boarded with door open for about an hour. There was no offer of water or any drink. Seats I didn’t find comfortable. The cabin had significant rattle. Overall a very poor experience in today’s day and age.

Cons: There was only approximately 13 inches for the aisle between seat sections. It was mostly women with big wide hips who kept me awake most of the 12 hour and 34 minute flight, as they brushed my shoulder disturbing my ability to rest.

Pros: Great service, friendly people, kiwi spirit

Pros: Most of the flight attendants were helpful and friendly

Cons: One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs...

Pros: The plane was new and the flight was good with no problems.

Cons: Being a Star Alliance Gold member and Premier 1K on United Airlines I was expecting a bit more than water and a lolly. Yes, we did only buy the "seat" ticket, but come on a soda was an added cost. I don't see us flying AZ again anytime in the near future.

Pros: same as first leg

Cons: same as first leg

Cons: We got bumped to quantus flight at the last minute. VA was not helpful is getting us to the new flight.

Pros: Left and arrived on time. The plane was nice and clean

Cons: Nothing. It was all good

Pros: The crew was good much better than some of our later international flights with air canada

Pros: After our long and horrendous delay of the flight from Honolulu to Melbourne, we were relieved that this flight back was on time. The plane was comfortable.

Cons: At least the offer of a free drink and snack on the 10.5 hour flight.

Pros: The ground staff at Honolulu check in was wonderful. The plane was clean and comfortable for the long flight.

Cons: The flight was delayed by almost 17 hours! This caused us great havoc, as we obviously lost (and had paid for) our airport hotel booking. And after being up all day then flying all night, we made our connecting flight of 4 hours by five minutes. Jetstar offered no explanation, no apologies, nothing!

Cons: No service to customers who did not buy food or drink.

Pros: I am still in denpasar

Pros: On time

Cons: No inflight entertainment available.

Pros: Nice crew. Comfy seats. Fresh fruit was great!

Pros: Everything was fantastic!

Pros: Super smooth flight, flight attendants were incredibly friendly and hospitable

Pros: Very friendly crew.

Cons: flight was delayed

Pros: The crew was good much better than some of our later international flights with air canada

Pros: Free wifi

Cons: Crew attitude/explanation of why not able to move into empty row (exit row). Not a nice attitude.

Pros: This was the best flight crew I've experienced in a long while - friendly, thoughtful and obviously liked working together.

Pros: Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far.

Pros: slightly more roomy than most carriers

Cons: since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times.

Cons: Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes.

Pros: The crew member went above and beyond for the passengers, some of whom were less than friendly and polite!

Cons: It really had to do with parents not controlling their kids and allowing them to play spongebob on the iPad without headphones. I used the wraps and eye mask that were provided so it all ended up being a great flight in the end.

Pros: crew amazing seat to tight

Cons: wider seat

Cons: We boarded very late, and had no place to wait at the gate (it was locked off) and got no explanation. My headrest broke off midflight. There were no good vegetarian options on the flight, and the entertainment system was very old and hard to see.

Pros: movie selection was good

Cons: air was stale, food was just okay

Cons: Cheaper checked bags

Pros: Everything and everyone were quite efficient and on time.

Cons: Food was non existent (that's the way this airlien operates. Water was not even offered but they supplied water when asked but not bottled water.

Pros: check in was smooth and effortless, did the online checkin and luggage drop off at the counter

Cons: service was hit and miss, one fa asked us to wait to pick up the finished food while she was not doing anything, while the other fa was very thoughtful and asked us if we would want to have the rubbing collected. a bumpy landing experience, maybe it was controlled by a rookie first officer rather than the captain from the decending part. 2 passengers were ill and required assistance after landing.

Pros: Crew were polite

Cons: Smelled like piss

Pros: Food was reasonable and staff as amazing as ever.

Cons: The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology.

Pros: Short flight. No problems.

Cons: Nothing

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Pros: Great service, friendly people, kiwi spirit

Pros: Nothing the planes are old in comparison to others and the staff were woeful.

Cons: Everything but most of all your staff. Are they there to just collect a pension? More order takes and police then friendly staff serving clients.

Cons: flight was delayed

Cons: There is no entertainment on VirginAustralia on a flight that is 7h long

Pros: Everything

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Pros: Food was reasonable and staff as amazing as ever.

Cons: The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology.

Pros: Food and service good

Cons: Had a large person next to me so not much room :-(

Cons: They lost are baggage