Flights to Auckland

Pros: check in was smooth and effortless, did the online checkin and luggage drop off at the counter

Cons: service was hit and miss, one fa asked us to wait to pick up the finished food while she was not doing anything, while the other fa was very thoughtful and asked us if we would want to have the rubbing collected. a bumpy landing experience, maybe it was controlled by a rookie first officer rather than the captain from the decending part. 2 passengers were ill and required assistance after landing.

Pros: we were not offered in advance to buy luggage and where then told it would cost us $25 per kg, when we had 5 people and over 100 kg on us, at $2500, that would have been double what we paid for the flight for a paltry 20 kg per person, which is highway robbery. we declined the flight and booked again on qantas. stay away from this crooked airline.

Pros: The price

Cons: The tight quarters, and the fact that I had to pay for a cup of tea. I also thought that the 160$ fee for a bag was completely ridiculous. I was traveling from another country and would not have known to pre buy baggage.

Pros: Nice crew inside the plane

Cons: It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation.

Pros: I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I

Cons: It cost $120 per person for extra checked luggage. This was an unknown cost. Disappointed with this factor.

Pros: Nothing

Cons: This is a budget Airlines. I had to call to assign seat and pay for seat. The phone representative was horrible. Also, at the airport they told us to check in baby stroller which we did and they gave us a tag for stroller. The stroller never arrived in Auckland. We had to buy a new stroller. The food we paid for in advance was not cheap at all but they gave us egg sandwich.

Pros: we were not offered in advance to buy luggage and where then told it would cost us $25 per kg, when we had 5 people and over 100 kg on us, at $2500, that would have been double what we paid for the flight for a paltry 20 kg per person, which is highway robbery. we declined the flight and booked again on qantas. stay away from this crooked airline.

Pros: Awesome flight attendants

Pros: Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for

Cons: Breakfast

Pros: Crew was awesome! Kind and funny!

Cons: The weather, but pilots did great despite it.

Pros: Easy flight.

Pros: Older plane with uncomfortable seat

Cons: The seat on the plane was old and uncomfortable

Cons: Not having someone farting the whole time in the plane.

Cons: Average service, too bad they are partnered/owned by Qantas

Pros: Much better than any airline in the states.

Cons: A few more trash pickups from the crew. I had a few times I was left holding trash.

Pros: Departed on time and arrived on time.

Cons: Fine as is.

Pros: The food was pretty damn good Staff were friendly

Pros: Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas

Cons: Food was not appealing but the beverages were great.

Pros: Friendly service, nice leg room in front row

Cons: Flight was changed to New Zealand Air, and i was not informed. Checked bag was now $120 NZD charge instead of free... on an international flight! Also had to pay to watch a movie.

Pros: Yes the crew was amazing ✅ Very professional and friendly

Cons: A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️

Pros: Absolutely Fabulous Crew, very attentive to Passenger Needs.

Pros: Legroom, seat amenities, boarding process

Cons: The crew could have been a bit more attentive, especially when clearing the service. I had an armrest dining tray which was very small and snug (same for the seatbelt as well) and it was hard to move with the tray still there. Also, Iwith fruit platter for meal, they served a side of fruit!

Pros: The crews were super excellent. Kind and warm hearted services. Airplane is old but it is a short haul and does not matter much.

Cons: They wanted $1000 to checked 2 bags because 2 boxes were not checked. Absurd charge for what is usually free. We will never fly them again. This is their cheap way to make money.

Cons: They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame

Pros: Flight was reasonably priced.

Cons: Flight was not on time and boarding was not efficient.

Pros: The fact that we arrived at our destination.

Cons: Flight was delayed by 1hour, then by another 20 min, then we sat and waited without any information as to what was going on for another 40 min before we finally boarded. Not good enough Jetstar!

Pros: Not much. Incoming flight was late then turn-around was ridiculous.

Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.

Pros: everything from the boarding and check-in process

Cons: Seats too close together

Pros: Seats were comfy

Cons: Food was the worst I have ever been offered on a flight

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Cons: Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone

Pros: Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result.

Cons: Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride.

Cons: It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),

Cons: The food could have been more tasty and warm.

Pros: Comfotable flight, Good landing.

Cons: Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages.

Pros: One must take extreme care to anticipate and include adequate baggage weight at booking or suffer significant (painful) cost penalties.

Pros: The crew members were very nice and easy going.

Cons: The flight took off 25 minutes late. The boarding started later than it should have and took way too long. The airport was understaffed from the security point to the boarding point. That was surprising how in smooth both of those processes were based on seamless experiences at the same airport

Cons: They cancelled our flight with no warning, we had to scramble to find an alternative connection to our international flight. The voucher they gave to compensate was more of an insult than anything. They also have ridiculously low maximum weight limits for carry on and then charged absurd rates for checked luggage.

Pros: although late leaving we made up a bit of time.

Cons: No inflight entertainment, no sweets on descent and the staff were grumpy

Cons: It would have been a normal trip but we were delayed about an hour in Cairns because the passenger count didn’t add up to what the computer said. This made it very tight to catch our next flight. Barely had time to use the bathroom.

Cons: They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving.

Pros: Crapped seats too close. Seat belts too short.

Pros: This crew really made the difference for the return leg of my MNL/TPE/SFO trip a most wonderful experience. Prompt boarding, quick deplaning, timely baggage claim, smiling crew, clean facilities, and great food. Comfortable seats really made entertainment more enjoyable.

Cons: Nothing...this trip was a clinic on international travel for a great price.

Pros: Everything was good, comparing with other airlines with higher price, China airline was the best

Cons: Food could have been better

Pros: Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!

Cons: The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!

Pros: Comfortable plane and a good price

Cons: Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother.

Pros: Much better than any airline in the states.

Cons: A few more trash pickups from the crew. I had a few times I was left holding trash.

Pros: Not much. 1hr 5min flight was 1 hr 10 min late. The cabin crew seemed disinterested.

Cons: The crew was poor. One chewing gum, another picking her hair/head throughout the flight like she has nits. The third lolling around and chatting/gossiping to the others. This is a short flight. The least they could have done was behave professionally.

Pros: Lot of seats were available . Flight timing was very suitable .Avoided the rush hour. Reached on time .

Cons: No free checked baggage especially for international travel .

Cons: Check and bag drop. Four people stood at the desks waiting til The exact min two hours before to drop bags. Time came they ignored everyone and they finally started. They were not that kind. They could take some lessons from NZ air.

Pros: Landing.

Cons: Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered.

Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.

Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.

Pros: The crew were excellent. Seating was comfortable.

Cons: Nothing.

Cons: They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving.

Pros: Exactly what we expected from a budget airline.

Cons: Dragging the luggage between international and domestic terminal wasn't fun.

Pros: The lady at the check-in counter was very helpful!

Cons: The seat were pretty uncomfortable for a almost 4 hour flight. It felt like we were squeezed into a tuna can. Also was surprised there was not a movie playing or wifi available to pass the time on a long flight.

Pros: Initially I liked the price and time of the flight, but the amount you have to pay for luggage negated the first thing, so all I was left with was convenient timing. The plane crew was nice, though as there was no beverage or food service unless you paid for it (they will give you tap water for free), there wasn't much for them to do.

Cons: They weigh your carry-on bag and have a ridiculous 7kg (combined personal and carry-on) limit. Then they blast you with a $25 per kg overage, so if you have the misfortune of being 5kg over (as I was) you get the pleasure of a $125 fee (which I just saw my card was charged $250 - I need to contest that). The seats are so thin you feel the tray of the seat behind you pressing into your back the whole flight, and they recline maybe a whole 2 inches. There is no entertainment, no beverage or snack service and the plane sounds and feels like a cheap car with terribly loud noise and no shocks. As I said in the title, I'd recommend quantas or new Zealand air and spend slightly more (or maybe less after the baggage overage fees) for a better all around experience.

Pros: Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar