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Nickled and dimed for literally every single thing, paid $100 to check my bag, not even a free cup of water, jetstar is literally the worst version of budget airline hell. Absolutely made me regret my entire trip, I was never so uncomfortable while traveling . I will never fly jetstar again.

Paying, not just for extras, but for basic human needs like water is a terrible feeling. jetstar was uncaring and exploitative of the fact that the minute we purchased tickets., we were under their power completely. There was no regard for human feelings or really life of any kinds. I felt like cattle

The Boeing 787 is a nice plane but too bad that Jet Star is such a poorly run airline.

My flight was cancelled with hardly any notice and I couldn't fly out for two more days. I missed planned connections with friends in Auckland. It took hours to get checked in and my checked bag deposited on the belt ("technical problems" they said.) Also, it cost me $160.00 to check one bag! THAT'S OUTRAGEOUS! Their bag weight limits are not realistic and not consistent with other airlines. I don't mind paying for a meal on board, but light drinks such as coffee, tea, juice and soda should be free. The crew on board was polite, but division of labor among service agents in the terminal is not fair-some working hard and stressed and some not doing much.

Everything was excellent on the flight from the crew to the food. It was she shorter of our two flight legs on Air New Zealand and both were great experiences.

Nothing under Air New Zealands control, but we had a bit of a wait on the tarmac at Auckland Airport. The flight crew kept us informed regularly of what the delay was and when we would be moving. They handled it professionally and that helped ease the burden of the delay.

This was ok

They had a massive storm in Sydney that delayed the departure of the plane from there but originally it was only going to be 15 mins then it was half hour then after two hours the plane had arrived and we went through to boarding lounge for about ten minutes only for them to say the flight was cancelled due to them running out of workers hours. Then they said they we all had to go find our own accommodation and they accept no responsibility as it was due to the weather. To top it all off they told us to be back by 7 only to find out they had already delayed that flight and didn't even tell anyone so we were all lined up and nobody knew what was going on

Boarding was good

Checking in was unfriendly

Staff were nice. Wine offered was very good.

Very cramped seating, but what do you expect?

Turns out while I thought luggage was included in the package it wasn't and was a massive rush at check in to get luggage balanced and paid for without going over the $160 for 15kg limit. Reminded me why I won't be flying Jetstar again and the KAYAK system did not make it clear what i was buying. Very disappointed

nil

nil

A380 is so quiet and smooth. Nice to be up the front of the plane, albeit on the lower floor in economy.

See above

Nothing

The flight was scheduled to leave just after 6 in the morning. However the time kept on being pushed back because they couldn't fix the problem. I understand things happen but the plane was sitting there overnight. They could have checked it earlier to determine if it was ready to go which might have allowed them to fix the problem instead of canceling the flight.

See above.

See above.

at check in we were told that there is normally a charge per kilo for all checked in baggage but that it would be waved. that was not stated at the time I bought the tickets online, otherwise I may have opted to use another airline. Using Jetstar was supposed to be an economical choice but given the baggage fees it ups the total and takes them out of consideration for me. I will not use them in the future, you inform people in advance, not hide fees until check in. I don't trust them now.

liked free movies

nothing

The foot rest helped but did not come up as high as in the video so had trouble with my knees. If it had been level with the seat I could have slept.

The time it took to get to Brisbane

My bags were tampered with in some way

staff onboard the flight were helpful to mum, she said they were really nice

I booked this flight for my mum who has dementia. I was told o pick her up at the excess baggage area, where her walker would be and that she would be brought by staff there via wheelchair. After 45mins and no mum, I asked staff where she was. They said they were waiting for me at the gate as they didn't have enough staff to bring her, and I couldn't take her walker through security, so I had to go there and pick her up (passing 4 staff members with golf carts just sitting and waiting). luckily she wasn't distressed, but when I got to her, the man at the desk was then told over the radio tthat he could bring her down... poorly organised. Not the end of the world, because she was okay, but it could have been really upsetting for her otherwise.

The flight was very good.

What I didn't like was having my flight changed from the original 7 pm to 5 hours earlier! It messed up our arrangements and meetings with others.

Overall good service