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Cons: Way cramped

Pros: Aircraft and crew service was excellent. Seats were not too comfortable

Cons: More leg room would have been nice for 14+ hours flight

Pros: Food and movies

Cons: Boarding time

Pros: All was good

Pros: Friendly quality staff, good aircraft.

Cons: more organized boarding

Pros: I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc.

Cons: More comfortable seats

Pros: Entertainment, punctuality, helpful crew

Cons: Food

Pros: On time if not ahead of time

Cons: Nothing

Pros: the crew was amazing

Cons: the seats were uncomfortable

Pros: Early morning flight meant no delays. Walked straight on the flight and we were off. No fuss...

Cons: The flight announcements were loud and abrasive which woke everyone sleeping on the early morning flight. No doubt is was that particular cabin manager and not the norm.

Pros: The crew were not particularly friendly. They were somewhat abrupt.

Cons: The crew’s attitude to passengers and manner of communication. The flight was delayed by about 20 to 25 minutes but there were no announcements about it or apologies for the inconvenience.

Cons: No service to customers who did not buy food or drink.

Pros: check in was smooth and effortless, did the online checkin and luggage drop off at the counter

Cons: service was hit and miss, one fa asked us to wait to pick up the finished food while she was not doing anything, while the other fa was very thoughtful and asked us if we would want to have the rubbing collected. a bumpy landing experience, maybe it was controlled by a rookie first officer rather than the captain from the decending part. 2 passengers were ill and required assistance after landing.

Cons: They cancelled our flight with no warning, we had to scramble to find an alternative connection to our international flight. The voucher they gave to compensate was more of an insult than anything. They also have ridiculously low maximum weight limits for carry on and then charged absurd rates for checked luggage.

Pros: On check in we were offered the extra legroom right at the front, with just the two of us on the row!

Pros: Crew always happy and polite.

Cons: all travellers were polite this trip, which I’m sure was appreciated by the crew.

Cons: A little more leg room

Cons: Seating is not spacious. No free snacks or beverages. But the price was right!

Pros: Value for money flight.

Cons: Flight running late causing ongoing difficulties later in the evening. Flight crew could have been more aware and in control of rowdy, annoying passengers causing difficulties for others.

Pros: Service was very good despite our one hour delay! Everyone was appropriately apologetic though.

Cons: Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections.

Cons: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome

Cons: They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one

Pros: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors

Cons: Could not fault anything

Pros: No the crew weren’t amazing & the seats were just okay. The flight was pretty full. The guy driving made two safe landings at Avalon

Cons: Jetstar - c,mon, it’s an airborne bus really.

Pros: Great crew and seats were very comfortable

Cons: The person sitting next to me was extra nervous which was a little un nerving

Pros: Check-in was amazing, kudos to the reception crew

Cons: Seating is not spacious. No free snacks or beverages. But the price was right!

Pros: The crew was wonderful, very hospitable and friendly.

Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.

Cons: Nothing really.

Pros: The crew was very hospitable and friendly

Cons: Nothing

Pros: The seat is very comfortable And the crew is very nice and helpful

Cons: The checking service in Taiwan And the manager’s Attitude toward Crisis handling

Pros: The crew

Cons: It was excellent for me

Pros: Roomy seats, good meal, friendly staff.

Cons: Latin service can come across as abrupt

Pros: The price

Cons: The crew seemed to ish they were somewhere else. I was in business class and had to beg for a drink after an hour of flying.

Pros: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.

Cons: Some fashion model wishing me happy flying? I really don't know. :)

Cons: Flight was delayed an hour and boarding was slow due to only using one aircraft door.

Pros: Very efficient boarding and early departure from gate. I assume because all passengers had checked in early.

Cons: Bring cash or a credit card. A three hour international flight should provide at least basic snacks and soft drinks for no charge. Especially to NZ where it is best to not have any food with you.

Pros: Nothing,the flight was full of young children,who waited hours before flight after getting in plane we were told the flight will be further delayed,we would reach Auckland 3;15 am, people were hungry the airline should have had the decency to feed the passenger.

Pros: The corn chips!

Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.

Pros: Crew was nice.

Cons: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.

Pros: slightly more roomy than most carriers

Cons: since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times.

Cons: They cancelled our flight with no warning, we had to scramble to find an alternative connection to our international flight. The voucher they gave to compensate was more of an insult than anything. They also have ridiculously low maximum weight limits for carry on and then charged absurd rates for checked luggage.

Pros: It is a short trip and it is easy to get on and off the flight without too much hassle. Except when it is raining as you have to walk from the terminal to the plane. No Food or Entertainment is provided as it is such a short flight

Cons: If the boarding time had remained unchanged and there was more legroom

Pros: I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I

Pros: Always on time, good range of movies/shows and free wifi

Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Pros: Easy check in on line and at baggage check in at Nadi, landing was good, the fact that we made it safely was also good, great crew - I felt sorry for them too!

Cons: Screaming kids, I had one kicking the back of my seat pretty much the whole trip, as well as throwing tantrums (I know this isn't the fault of the airline but the crew could've helped a tad more - can't blame them for not wanting to go near them though I didn't want to be seated in front oft them either!!!) No tv for inflight entertainment, meal very average, they ran out of one of the choices early on (probably the only good choice!), landing was good…very relieved to arrive!

Pros: The price and ease of use to buy the tickets were amazing.

Cons: I bought travel insurance to ensure that if anything came up, the trip would be covered. Because of the fire in Australia and my asthma, my doctor recommended I no longer go on the trip. With my doctor's note, we were able to get a full refund on our airBnB rentals, but not on our flights. Turns out the travel insurance doesn't cover natural disasters and pre-existing conditions. It only covered if I got a disease right now and my doctor said I couldn't travel now. When we bought the tickets, the fires weren't drastically destroying much of the country's landscape and the air quality. I was still able to cancel the trip, but I only got $358 back from my $758 travel payment, and it cost me $100 processing fee. I pretty much only got $258 back. I also paid $50 for travel insurance that didn't really cover anything. I don't think I'm ever going to buy travel insurance ever again. It is what it is, and my health is more important than money...but still...

Pros: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin

Cons: perhaps a second offer of tea /coffee after the meal.

Pros: I like how everything went to be honest. No complaints :)

Cons: I enjoyed it all :)

Cons: I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous.

Pros: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee

Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.

Cons: Seat comfort

Cons: They got our bag out of the plane and then lost it, had no earphones whatsoever.

Pros: Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets.

Cons: No issues will travel on this airline again.

Cons: Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly.