Flights to Auckland (AKL)

Cons: Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time.

Pros: Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants

Cons: Food can be better

Cons: Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available.

Pros: Fast and efficient boarding process. Nice selection of movies.

Cons: Seats (economy) can always be more comfortable.

Cons: No service to customers who did not buy food or drink.

Cons: Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy.

Pros: One must take extreme care to anticipate and include adequate baggage weight at booking or suffer significant (painful) cost penalties.

Pros: Nothing.

Cons: Surprised at the airport with a $160 baggage fee. Turns out you also get charged for every kg over 15 as well (that's about 33 lbs, where typical bags are allowed up to 50). Moreover, we were charged $25/kg, and later checked the website which says it should be $15/kg. In sum, we wound up paying over $600 in bag fees for two bags that weighed around 40 lbs. Extortion.

Cons: Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount.

Cons: I had requested a vegetarian meal and was not given one. And even if there was an error in me requesting a vegetarian meal they should be stocked with extra.

Pros: Amazing crew. Airline was awesome .. seem less

Pros: Great food, wine, service Seats

Cons: no wifi

Pros: I'm still trying to get carry on luggage. they weighed it in Honolulu and said it was fine but the stewardess in Sydney said she could tell it was too heavy by just picking it up. Still don't have it

Pros: Most importantly on time and friendly staff.

Cons: For a discount airline everything was as expected. As said above, being in time and friendly employees made it an excellent flight.

Cons: They wanted $1000 to checked 2 bags because 2 boxes were not checked. Absurd charge for what is usually free. We will never fly them again. This is their cheap way to make money.

Cons: That I had to pay another $60 for the cost of checking a bag.

Pros: Great crew, great food, spacious and nice. Great experience overall.

Pros: Generally Excellent.

Cons: After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home.

Cons: Air New Zealand needs to get onto the TSA Precheck program and the agent at check-in (in the biz line) started scolding me for not meeting the economy baggage allowance (only 1 small 7kg carry on), but everything else was perfect. Best biz class flight I’ve ever had, mostly because of the cabin crew

Pros: Premium Economy had plenty of legroom. Food service was comparable to business class.

Pros: I really appreciated the upgrade

Pros: Crew was great

Cons: Not enough room for baggage

Cons: Delayed my luggage. Still waiting for Emirates to call me after 2 days

Pros: Overall flight, crew service was excellent

Cons: Was enough

Pros: Great luggage allowance and best prices.

Cons: Not Applicable

Pros: Crew was good.

Cons: Seating ok for say a flight from Syd. to Melb. But not adequate for a short haul international flight. Lack of food is disappointing.

Pros: fast boarding

Cons: Better Movies

Cons: Tight leg room

Pros: Staff were nice. Wine offered was very good.

Cons: Very cramped seating, but what do you expect?

Pros: The crew heard this person carrying on and did nothing

Cons: Another passenger was rude and disrespectful to personal space in my seating

Pros: Nothing

Cons: Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel.

Cons: Over all it's ok good

Pros: The plane the staff

Pros: Premium Economy had plenty of legroom. Food service was comparable to business class.

Pros: Air NZwas a good carrier

Cons: Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help.

Pros: Generally Excellent.

Cons: After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home.

Pros: Food, entertainment especially on long trips

Cons: Not something that the airline could do, but I didn’t like that the person next to me was hogging 3 seats (both middle seats) when it’s etiquette to to the one just next to you. Like I said, something the airline can’t control.

Pros: The entertainment was excellent and so was the food.

Pros: The plane, seat, food, amenities, staff, etc were all world class

Cons: LAX immigration is a nightmare but not NZ fault.

Pros: This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep.

Cons: 1 hour delay on take off

Pros: I didn’t book a seatbelt beforehand so when I checked in and was assigned the front row, which is an emergency exit row, I was very pleased because it meant I could board early and had extra legroom. The check in agent was also very patient with me while I tried to sort out my bags

Pros: That they found us a new flight

Cons: They cancelled our flight

Pros: Great people , completely happy with my trip ' ! Thanks jets star

Pros: The seat was spacious and the crew was very nice!

Cons: Nothing

Cons: This was ok

Pros: Comfortable, clean, helpful crew, charging for devices, good meal, very pleasant experience altogether would definitely fly Air NZ again.

Pros: Amazing crew. Airline was awesome .. seem less

Cons: Horrific! My sister, mother and I paid 1000 Australian dollars for baggage. An outrageous amount because I apparently didn't specify that we would be checking our 3.bags. The crew was very nice but the plane was dirty and they gave you absolutely nothing. Awful.

Pros: I am still in denpasar

Pros: Nothing

Cons: This is a budget Airlines. I had to call to assign seat and pay for seat. The phone representative was horrible. Also, at the airport they told us to check in baby stroller which we did and they gave us a tag for stroller. The stroller never arrived in Auckland. We had to buy a new stroller. The food we paid for in advance was not cheap at all but they gave us egg sandwich.

Pros: I got home. Eventually.

Cons: Delayed almost 2hrs with no real explanation

Pros: The seating was comfortable

Pros: Most importantly on time and friendly staff.

Cons: For a discount airline everything was as expected. As said above, being in time and friendly employees made it an excellent flight.

Cons: Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy.

Cons: Didn't go now leaving 2 days later