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(Return)
Airports
Origin
Melbourne
$282
only
$282
Bilinga
$264
only
$264
Destination
Auckland
$264
only
$264
Tue, 27 Feb
OOL
AKL
2h 55m
Sun, 4 Mar
AKL
OOL
3h 30m
Trip: 6 days
Overall 4.9 OK
Based on 5 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

PER
CNS
Mediocre 2.0

Nothing.

I had to pay over $200 for my baggage because Kayak didn't tell me that the flight I purchased didn't include at least one checked bag. There was nothing in any of my confirmations and Jetstar's fees are outrageous. Will not fly with this airline or book with Kayak again after this experience.

OOL
AKL
OK 4.3

Nothing

Crew , baggage price , food

MCY
MEL
Good 6.0

We were on the tarmak an additional 30 minutes, then in the air for an additional hour due to the weather. It would have been really nice if they had offered us bottled water or something. I was very surprised that even to get water it was a $4 charge. I likely will not be flying Jetstar again. I appreciate a company not nickle and diming with customers.

MEL
BNE
Good 6.3

40 min delayed!!

Mon, 13 Nov
OOL
AKL
3h 05m
Tue, 21 Nov
AKL
OOL
3h 30m
Trip: 9 days
Overall 5.0 OK
Based on 4 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
SYD
KUL
Good 6.6

The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended

You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.

KUL
KIX
Excellent 8.0

The staff were attentive. The service was good and overall was okay

KUL
TPE
OK 5.0

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

OOL
AKL
Good 6.0

On time, comfortable seats, clean airplane.

No entertainment system (even paid), no debit card accepted for on-board food purchases.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

Fri, 10 Nov
OOL
AKL
3h 05m
Wed, 15 Nov
AKL
OOL
3h 30m
Trip: 6 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 4 reviews
Overall
8.7
Boarding
8.7
Comfort
8.4
Crew
9.0
Entertainment
8.7
Food
8.3
AKL
ADL
Mediocre 3.6

Staff was nice.

No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat.

RAR
LAX
Excellent 9.3

Boarding and service were attentive, entertainment excellent

The seat space is little cramped even for a relatively slim 5'11". Food taste was below airline average.

IAH
AKL
OK 4.6

The staff was nice.

No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat.

SYD
WLG
Good 7.6

Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington.

Captain's sense of humor.

LHR
LAX
Good 7.0

The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA).

Thu, 23 Nov
OOL
AKL
3h 05m
Thu, 30 Nov
AKL
OOL
3h 30m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 25 Nov
OOL
AKL
3h 05m
Sat, 2 Dec
AKL
OOL
3h 30m
Trip: 8 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 2 reviews
Boarding
8.2
Comfort
7.9
Crew
8.4
Entertainment
7.4
Food
7.2
LAX
SYD
Excellent 10.0

For it to be a long flight i was happy with the services. the Crew was very nice and helpful. Happy with the services.

MEL
ADL
Good 6.8

Good cup of tea. Good crew.

the double biscuit is difficult to eat because it is too thick. It is quite tasty. However something savoury would be better e.g. cheese and jatz.

ADL
MEL
Excellent 10.0

His a combotable airline

Landeing it Wendy

CBR
SYD
Mediocre 3.6

Flight was delayed for 2 and a half hours. Ground staff were rude and dismissive and just huddled together to chat to each other and joke.

Ground service - once airborne it was ok

HBA
MEL
Excellent 10.0

All

Nothing

Sun, 28 Jan
OOL
AKL
2h 55m
Sun, 4 Feb
AKL
OOL
3h 30m
Trip: 8 days
Overall 4.9 OK
Based on 5 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
MEL
AYQ
Mediocre 3.3

I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.

MEL
BNE
Good 6.3

40 min delayed!!

AKL
CHC
Good 7.0

It's called "WiFi." Why don't you know about it?

More leg room up front. It's ridiculous that there's legroom.

SYD
CNS
Mediocre 3.0

Jet star line to check in was very long with only two people working

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

Wed, 28 Feb
OOL
AKL
3h 05m
Sat, 3 Mar
AKL
OOL
3h 30m
Trip: 4 days
Overall 5.0 OK
Based on 4 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

OOL
KUL
Excellent 10.0

cabin crew great and friendly

Cabin to cold

KUL
TPE
OK 5.0

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

PER
KUL
OK 4.0

The crews are not doing enough to help with the many kids crying incident.

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

Sat, 3 Mar
OOL
AKL
2h 55m
Sun, 4 Mar
AKL
OOL
3h 30m
Trip: 2 days
Overall 4.9 OK
Based on 5 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
OOL
AKL
Excellent 8.0

They left on time.

The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00.

AKL
CHC
Good 7.0

It's called "WiFi." Why don't you know about it?

More leg room up front. It's ridiculous that there's legroom.

OOL
AKL
OK 4.3

Nothing

Crew , baggage price , food

NTL
MEL
Mediocre 2.0

Kayak didn’t allow me to add luggage to my booking and forced me to go through Jetstars website and alter my booking. Here, the site only let me add luggage to my trip up. At the airport, completely unaware of the situation, I was made to look stupid then hit with a $60 “amendment” fee. On top of all that, my flight home was delayed an hour. This is the second time in 2 months this flight has been delayed.

AKL
NSN
Good 7.0

I wasnt hungry

I declined as i wasnt hungry or yhisty

Sat, 11 Nov
OOL
AKL
3h 05m
Wed, 15 Nov
AKL
OOL
3h 30m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 17 Nov
OOL
AKL
3h 05m
Mon, 20 Nov
AKL
OOL
3h 30m
Trip: 4 days
Overall 5.0 OK
Based on 4 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

OOL
AKL
Good 6.0

On time, comfortable seats, clean airplane.

No entertainment system (even paid), no debit card accepted for on-board food purchases.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
KIX
Excellent 8.0

The staff were attentive. The service was good and overall was okay

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Fri, 2 Feb
OOL
AKL
2h 55m
Sun, 11 Feb
AKL
OOL
3h 30m
Trip: 10 days
Overall 4.9 OK
Based on 5 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
AKL
CHC
Good 7.0

It's called "WiFi." Why don't you know about it?

More leg room up front. It's ridiculous that there's legroom.

OOL
AKL
OK 4.3

Nothing

Crew , baggage price , food

PER
CNS
Mediocre 2.0

Nothing.

I had to pay over $200 for my baggage because Kayak didn't tell me that the flight I purchased didn't include at least one checked bag. There was nothing in any of my confirmations and Jetstar's fees are outrageous. Will not fly with this airline or book with Kayak again after this experience.

MEL
AYQ
Mediocre 3.3

I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.

OOL
AKL
OK 4.0

We didn't crash and everything apart from the leg room being smaller was okay.

They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight.

Fri, 17 Nov
OOL
AKL
3h 05m
Mon, 20 Nov
AKL
OOL
3h 25m
Trip: 4 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 2 reviews
Boarding
8.2
Comfort
7.9
Crew
8.4
Entertainment
7.4
Food
7.2
CBR
SYD
Good 6.3

staff were wonderful

Very difficult boarding for my mother with stairs& steps Also no tine whatsoever to drink tea and nutty thing too hard to attempt to rat

CHC
SYD
Good 6.0

Entertainment system on the back of the seat

crew was inattentive. Asked for things and was told to wait until service which was over an hour away on two occasions.. Crew did not listen to questions. asked for more water handed the cup to the stewardess and they took it and never returned.

MEL
ADL
Good 6.8

Good cup of tea. Good crew.

the double biscuit is difficult to eat because it is too thick. It is quite tasty. However something savoury would be better e.g. cheese and jatz.

PER
MEL
Good 7.6

The entertainment

In finish line, that media muchine not working

CBR
SYD
Mediocre 3.6

Flight was delayed for 2 and a half hours. Ground staff were rude and dismissive and just huddled together to chat to each other and joke.

Ground service - once airborne it was ok

Fri, 17 Nov
OOL
AKL
3h 05m
Sun, 19 Nov
AKL
OOL
3h 30m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 17 Nov
OOL
AKL
3h 05m
Sun, 19 Nov
AKL
OOL
3h 30m
Trip: 3 days
Overall 5.0 OK
Based on 4 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Sat, 24 Mar
MEL
AKL
3h 35m
Tue, 27 Mar
AKL
MEL
4h 05m
Trip: 4 days
Overall 5.0 OK
Based on 44 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
MEL
AKL
Mediocre 3.3

It was $25 per kilo if I didn't pre add it on my ticket. Meals were for sale only, not complementary, same for entertainment. The plane was comfortable enough and the crew were kind. But the company pinched pennies and over charged at every turn. Don't fly with them!

MEL
AKL
Mediocre 3.3

I wasn't happy about the boarding part of it. On our tickets we were boarding through gat 18B and was changed to gate three but there was a serious communication breakdown so much that we had to rush to gate 3 the last minute thing after we looked or made enquiries for ourselves

MEL
AKL
Mediocre 3.3

Initially I liked the price and time of the flight, but the amount you have to pay for luggage negated the first thing, so all I was left with was convenient timing. The plane crew was nice, though as there was no beverage or food service unless you paid for it (they will give you tap water for free), there wasn't much for them to do.

They weigh your carry-on bag and have a ridiculous 7kg (combined personal and carry-on) limit. Then they blast you with a $25 per kg overage, so if you have the misfortune of being 5kg over (as I was) you get the pleasure of a $125 fee (which I just saw my card was charged $250 - I need to contest that). The seats are so thin you feel the tray of the seat behind you pressing into your back the whole flight, and they recline maybe a whole 2 inches. There is no entertainment, no beverage or snack service and the plane sounds and feels like a cheap car with terribly loud noise and no shocks. As I said in the title, I'd recommend quantas or new Zealand air and spend slightly more (or maybe less after the baggage overage fees) for a better all around experience.

MEL
AKL
OK 4.3

Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar

MEL
AKL
Mediocre 2.0

Nothing.

Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again.

Thu, 1 Mar
OOL
AKL
3h 05m
Sat, 3 Mar
AKL
OOL
3h 30m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 14 Feb
OOL
AKL
3h 05m
Fri, 16 Feb
AKL
OOL
3h 30m
Trip: 3 days
Overall 5.0 OK
Based on 4 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

OOL
AKL
Good 6.0

On time, comfortable seats, clean airplane.

No entertainment system (even paid), no debit card accepted for on-board food purchases.

PER
KUL
OK 4.0

The crews are not doing enough to help with the many kids crying incident.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KUL
OOL
OK 5.3

Comfortable Seats in premium economy

No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .

Tue, 27 Feb
OOL
AKL
2h 55m
Mon, 5 Mar
AKL
OOL
3h 30m
Trip: 7 days
Overall 4.9 OK
Based on 5 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

AKL
CHC
Good 7.0

It's called "WiFi." Why don't you know about it?

More leg room up front. It's ridiculous that there's legroom.

MEL
AYQ
Mediocre 3.3

I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.

AKL
NSN
Good 7.0

I wasnt hungry

I declined as i wasnt hungry or yhisty

SYD
CNS
Mediocre 3.0

Jet star line to check in was very long with only two people working

Thu, 9 Nov
OOL
AKL
3h 05m
Sun, 12 Nov
AKL
OOL
3h 30m
Trip: 4 days
Overall 5.0 OK
Based on 4 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

OOL
AKL
Good 6.0

On time, comfortable seats, clean airplane.

No entertainment system (even paid), no debit card accepted for on-board food purchases.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

SYD
KUL
Good 6.6

The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended

You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.

Sat, 3 Mar
OOL
AKL
2h 55m
Mon, 5 Mar
AKL
OOL
3h 30m
Trip: 3 days
Overall 4.9 OK
Based on 5 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
OOL
AKL
OK 4.0

We didn't crash and everything apart from the leg room being smaller was okay.

They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight.

OOL
AKL
OK 4.3

Nothing

Crew , baggage price , food

SYD
HNL
Mediocre 2.0

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

MEL
BNE
Good 6.3

40 min delayed!!

OOL
AKL
Excellent 8.0

They left on time.

The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00.

*
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