Daily cleaning, installation of cabin HEPA filters on flights to Auckland
Singapore Airlines, Qantas Airways and LATAM Airlines have waived their change and cancellation fees on flights to Auckland Intl. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights to Auckland Intl.
The cheapest airline ticket to Auckland from Australia in the last 72 hours was $188 one-way, and $332 round-trip on the route from Melbourne to Auckland. The most popular route is from Sydney to Auckland and the cheapest ticket found on this route in the last 72 hours was $366 round-trip.
In general from Australia, Air New Zealand, Qantas Airways and Singapore Airlines fly the most to Auckland. The most popular route is from Australia, and Air New Zealand, Qantas Airways & Singapore Airlines fly this route the most.
Auckland Airport is 18 kilometres from the centre of Auckland. View on map.
Auckland is served by Auckland Intl Airport, also commonly referred to as Auckland, Auckland Intl, or simply Auckland Airport. The airport code is AKL.
There are a variety of services offered at Auckland Airport that aim at making the travel experience smoother for all passengers. There is a pharmacy and First Aid Room with trained doctors available at the airport in case of emergencies. The airport also features massage chairs, designated smoking areas, free showers and luggage storage.
The most convenient way to transfer between the airport and the city centre of Auckland is to hire a shuttle service or a taxi; it is also a good idea to book a hotel that provides an airport transfer. People travelling on a budget can take the SkyBus that operates round the clock and takes approximately 45 minutes to reach the city centre.
Yes, you can find a few rental agencies within the airport. You can search for them on the airport website and check their rates, or even book a car before your flight to Auckland to save time when you arrive.
Whether you need to buy something last minute or want to go on a shopping spree while at Auckland Airport, there is a plethora of shops available. For cosmetics and beauty products go to Benefit, for electronics visit Tech2go and if you are looking for local items from New Zealand you will find them at Kiwi Discovery.
Most visitors from Australia need to provide a negative COVID-19 test result and/or quarantine to enter Auckland. Entry to New Zealand is allowed provided that a traveler is a partner, a dependent child, or a family member of a student or work visa holder; a temporary visa holder; a resident holder; critical health workers including their partner or independent children; students; ship crew and humanitarians. These groups must have a request to travel prior to entry.
Travelers do not need to request for an approval if they are New Zealand citizens and permanent resident visa holders; diplomats who hold a post in New Zealand; Australian citizens or permanent residents ordinarily resident in New Zealand and eligible travelers from the Cook Islands, Niue, and Australia.
Details can be found here.
Read more about travel restrictions for Auckland
Visitors from Australia are not required to quarantine after entering Auckland.
Visitors from Australia must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Auckland.
Managed Isolation Allocation system voucher
Travelers are required to obtain a Managed Isolation Allocation system voucher confirming their place in a managed isolation facility before boarding a flight to New Zealand.
Masks: Required on public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Auckland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Auckland is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Auckland with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Auckland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Baggage allowance is lower than most other airlines"
Pros: "See previous notes."
Cons: "See previous notes."
Cons: "Very nice services"
Pros: "Super easy"
Cons: "More leg room"
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "Very prompt and efficient"
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Short flight. No problems."
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."
Pros: "Quick and easy"
Pros: "trivia was fun"
Pros: "the staffs and the boarding experienve"
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "arrived early at destination ground crew helpful with seating"
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "the fare is so cheap ,service is excellent"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Cons: "Crew forgot to serve us our meal."
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "Everything was ok"
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Cons: "Just a bit cramped"
Pros: "Everything, felt safe"
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "everythign aboht the trip was great"
Pros: "It was simply fantastic - all of it!"
Pros: "I like SkyCouch."
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "The fly was on time"
Cons: "The service very poor"
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "Staff and the cleaninless of the plane."
Cons: "I did not fly from Brisbane to Auckland"
Pros: "Amazing staff"
Cons: "Lost my bag"
Pros: "I was most impressed with the lovely flight attendants who were friendly and very kind and caring with my young adult daughter who has flying anxiety. They were so fantastic and really made a difference to her flight."
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food Breakfast was very nice"
Cons: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food"
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "Good movies make for a quick trip"
Cons: "I booked emrits but i was boaded on quants"
Cons: "Less gate changes"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Pros: "Everything went well. boarding and check in."
Cons: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Pros: "Crew were ok"
Cons: "Food was awful and departed late"
Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"
Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Cons: "Flight was nearly an hour late leaving."
Pros: "on time, easy flight"
Cons: "overcharged for second bag"
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Pros: "Dood provided was good. Service was good. Baggage was fast."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Minimal food and drink service."
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Cons: "No veg option No screen for movies."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Nice crew, clean aircraft, on time departure."
Cons: "Entertainment system."
Cons: "Enjoyed it very much. Great crew and clean plane!!"
Pros: "Crew was so helpful"
Cons: "Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement"
Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"
Pros: "The people were great! And it was a smooth ride."
Cons: "The seats are very uncomfortable. I could not get comfortable and my tailbone just ached. I tried sitting on a pillow, but that did not help. And the cabin was too cold for me."
Pros: "Very smooth flight"
Cons: "No food options by row 29"
Pros: "Fantastic service from check in until arrival."
Cons: "More up to date movies"
Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Pros: "Friendly staff"
Cons: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Trip , food etc"
Cons: "Delays on flights"
Pros: "Can't beat that. Bigger seat, better leg room, comfortable seats."
Pros: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Cons: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Pros: "I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller."
Cons: "Worst Fiji ground staff at Sydney airport"
Cons: "planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered"
Pros: "well refer below"
Cons: "plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like"
Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."
Cons: "No information around delayed flight. There were 4 delays.."
Pros: "The service and food"
Cons: "Plane seems dated"
Pros: "Fuji was Great"
Pros: "The crew on Fiji Air is incomparable in friendliness."
Cons: "sitting in a plane at Sydney airport for three hours waiting for a part,for the plane was not much fun.But we still got to Apia that day,or maybe late but before 12 midnight was a very long day."
Pros: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Pros: "Most people who work for the airline are kind."
Cons: "The quality isn’t there... vegetarian meal was the same on both flights and beyond below par. Planes seem to be pretty past there prime in the 4 flights I have been on. Check in process is a nightmare without any automated options that backs everything up. When I arrived in Los Angeles and found that two zippers had been torn from my bag and one pocket open, the baggage staff scoffed at my claim and told me to go speak to a third party that handles baggage claims... I’ll just steer clear next time."
Pros: "The way we were boarded."
Cons: "Seating was uncomfortable and meals were tasteless"
Cons: "We were in the last row on the plane for some reason that was not explained....Parts of plane fell on our heads..Not enough room to lower the tray table...Wedged into seat like sardines...Entertainment was the sounds of toilets flushing...We paid a fortune for first half of flight from LAX to Nadi that was excellent...The second leg of trip to Auckland was a HUGE NIGHTMARE that won't be forgotten....Shirley and Ron Richard"
Pros: "Service, space, seats and one meal was good."
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "Thank you for allowing 1 free bag since many carriers now charge even for the 1st one. Hot meal was good but serving curry may not appeal to all passengers."
Cons: "The lines were long to check our bags. I enjoyed the chicken curry meal but other people did not like it since it was a little spicy."
Pros: "Crew's service"
Cons: "Better organizing of boarding"
Pros: "Service was excellent. Very friendly crew."
Pros: "Our flight to NAN was delayed five hours ; however, when we came to the check-in desk, they knew immediately who we were and informed us of a change. The staff at the desk [a man and a woman] were extremely helpful and verified a change would be acceptable and they put in all of the work to make it happen - we returned an hour later and they had switched us to a flight from SYD - SFO - LAX on Qantas airlines. Things from there went off without a hitch ; while our departure time was still 5 hours later, we arrived to the US earlier than we would have on the SYD-NAN-LAX flight."
Cons: "The five hour delay ; however one cannot have qualms with inclement weather."
Pros: "Staff very good, food and beverage service was delayed or postponed due to turbulence but staff made up for it when service resumed."
Cons: "Entertainment movies not very many new releases."
Pros: "We have our seats by the window on our flight from Sydney to Nadi, we're so happy for that."
Cons: "We have our seats in the middle of the four (4) seats in the isle of the plane, it's so hard to go to the bathroom, which I do need to go often. We really were not happy and suffering during the flight from Nadi to Los Angeles."
Cons: "When I landed in LA after my trip I was sad to find that my suitcase was broken into and item bought were taken."
Pros: "The staff was friendly, food delicious, and cabin not too chilly."
Cons: "Small tight seating and horrible food."
Pros: "Very nice plane and it includes food and drinks and wonderful service"
Cons: "Extra bag was pretty expensive"
Cons: "The gate agent was extremely rude and asked to see our passports. She insisted our carry on be checked in. My son is disabled and requires an isle chair. The gate staff did not allow time for him to get to his seat before letting the rest of the passengers board and the staff assisting him were very upset as were the passengers who were wondering what was taking so long to get to their seats."
Pros: "Professional and friendly crew. My 8th international flight in business class with 3 different airlines and Fiji Airways crew beat them hands down. Loved the Fiji Chicken curry."
Cons: "Angled seats Limited choice on IFE"
Pros: "Great views, fun airport w live music...seeing storm over Auckland"
Cons: "Seats are not comfortable"
Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Pros: "Food options were good. Service was great. I think it was a great options with the price I paid."
Cons: "Seats are narrow for some people. It can be uncomfortable if the person in front reclines their seat, since the rows are close together."
Pros: "Crew was tentative."
Cons: "No complaints."
Pros: "Nothing stood out."
Cons: "Treated like a second tier customer. Rude flight attendants. Did I mention my flights we're delayed 3+ hrs and the plane's engine gave out. That happened. Very poor/mediocre airline. Oh and the seats are extremely uncomfortable. Everyone around was worthy of contempt."
Cons: "Check in was going smoothly until the lady questioned our carry one, which we had used through your our journey. We felt singled out for no reason and after jumping through hoops and complying to pay for extra weight, the lady said, it's ok, and that she was sorry. Very poor customer service."
Pros: "The person at the gate checked everyone's ID's while we were sitting in the gate. It saved so much time."
Cons: "I wish my vegetarian meal wasn't vegan."
Pros: "Crew were awesome."
Cons: "Free coffee as opposed to paying $4 for an ordinary coffee"
Pros: "The seating was comfortable"
Cons: "Over all it's ok good"
Pros: "The lady at the check-in counter was very helpful!"
Cons: "The seat were pretty uncomfortable for a almost 4 hour flight. It felt like we were squeezed into a tuna can. Also was surprised there was not a movie playing or wifi available to pass the time on a long flight."
Cons: "1 hour delay on take off"
Cons: "Rude service"
Pros: "Head rests on bigger flight Nice flight attendants"
Cons: "Having to pay 100 dollars to pay for baggage I didn't even know I had to pre buy. Just ridiculous! This is not common and should be able to be purchased when you check in like everywhere else. "Read the fine print" is not a right cause to screw people over. Having to pay to watch movies. Free section a complete joke!"
Cons: "I had to pay extra for my luggage, food, and alcohol."
Pros: "Staff very professional, food is decent"
Cons: "Was so cold on the flight and couldn't sleep."
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."
Pros: "The courtesy of the crew"
Pros: "Service was awesome0000"
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Pros: "Good value"
Cons: "Configuration 2 3 2 and seat pitch and reclining"
Cons: "Boarding on tarmac in the rain, no cover over walkway. Smallest and tightest seating in the airline business."
Pros: "Ground staff and attendants were great!"
Cons: "No entertainment and have to pay for food, not even a drink."
Pros: "Not much"
Pros: "I wish all airlines were as professional and prompt."
Pros: "it got us there"
Cons: "2.5 hrs late an no idea when we were leaving"
Cons: "Hassled at luggage check in. Had to throw out clothes and shoes to meet weight requirements as they charge $25 a kilogram for extra weight which was not disclosed when we received our confirmation. We were the only ones hassled over being a few kilos over each. Many people hand large luggage carry ons which wouldn't even fit in the luggage testers yet no one said anything to them. 90 percent of the people were easily over the 7KG weight allowance for carry on luggage and were not hassled at all. It was pure discrimination and perhaps it was because I was italian or my wife had blond hair. Who knows. I have been on hundreds of flights in my life and have never been so humiliated in my life. The blonde luggage counter and boarding ticket taker, was insulting and even insisted on seeing our australian visitors permit which is not required according to Australian customs once you have paid for it and are registered. She even tried to force my wife to check her bag even though it fit in their luggage sizing testers. Another tall lady with glasses at the luggage check in area, was also very insulting and discriminated against us. Horrible experience. Both of those people would be fired if I was running the airline. Its a service business and while I understand rules, you have to have some discretion and if your going to enforce them, they must apply to all passengers, not just 2 people out of 150!"
Pros: "Crew polite and competent."
Cons: "Seating cramped and uncomfortable."
Pros: "Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar"
Pros: "I wasn't happy about the boarding part of it. On our tickets we were boarding through gat 18B and was changed to gate three but there was a serious communication breakdown so much that we had to rush to gate 3 the last minute thing after we looked or made enquiries for ourselves"
Cons: "It was $25 per kilo if I didn't pre add it on my ticket. Meals were for sale only, not complementary, same for entertainment. The plane was comfortable enough and the crew were kind. But the company pinched pennies and over charged at every turn. Don't fly with them!"
Pros: "I am still in denpasar"
Cons: "Delays in both directions"
Cons: "Flight was delayed - Then the Jetstar staff were ;late so a flight that was already late was delayed even further. I know you are a discount airline, but the seats are truly awful. I will never fly with you again and will tell friends and family never to either - The small saving made from flying with you is not worth the constat delays and how uncomfortable the whole journey is"
Cons: "Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel."
Pros: "Fast check in process, fast boarding"
Cons: "I made a small gift purchase in Queenstown and they were going to charge me $70 to put it under the plane. They could have easily put it in a small box, put it under the plane, and charge me $25 at the most for it. Instead I had to give it to the clerk at the counter because I only paid $20 for the item. I didn't mind having to put it under the plane but for $70?"
Pros: "Efficient. Friendly. On time."
Cons: "Lack of leg room like all airlines"
Pros: "Crew really weighted in carry on luggages"
Cons: "They let me through although mine combined up to 8 Kg"
Pros: "Essentially nothing"
Cons: "Inattentive, rude service. TV which I paid extra for didn't work. Rowdy passengers. Call button response >10 minutes"
Cons: "The Australian Jetstar staff at the airport was rude and unhelpful."
Pros: "Very easy check in process. Helpful staff to help with bag check."
Cons: "Seats were not the most comfortable. Entertain system could have had more stuff. Food just mediocre."
Pros: "Initially I liked the price and time of the flight, but the amount you have to pay for luggage negated the first thing, so all I was left with was convenient timing. The plane crew was nice, though as there was no beverage or food service unless you paid for it (they will give you tap water for free), there wasn't much for them to do."
Cons: "They weigh your carry-on bag and have a ridiculous 7kg (combined personal and carry-on) limit. Then they blast you with a $25 per kg overage, so if you have the misfortune of being 5kg over (as I was) you get the pleasure of a $125 fee (which I just saw my card was charged $250 - I need to contest that). The seats are so thin you feel the tray of the seat behind you pressing into your back the whole flight, and they recline maybe a whole 2 inches. There is no entertainment, no beverage or snack service and the plane sounds and feels like a cheap car with terribly loud noise and no shocks. As I said in the title, I'd recommend quantas or new Zealand air and spend slightly more (or maybe less after the baggage overage fees) for a better all around experience."
Pros: "Great people , completely happy with my trip ' ! Thanks jets star"
Cons: "purchased movies but the audio-visual didnt work. I should expect refund."
Pros: "Very friendly service. Departed on time"
Cons: "Long, long walk to get to departure gate. No air-bridges."
Pros: "The staff were very good."
Cons: "I booked a seat and did not get the seat l had booked."
Pros: "simple - get from A to B straight"
Cons: "Not clean"
Cons: "at check in we were told that there is normally a charge per kilo for all checked in baggage but that it would be waved. that was not stated at the time I bought the tickets online, otherwise I may have opted to use another airline. Using Jetstar was supposed to be an economical choice but given the baggage fees it ups the total and takes them out of consideration for me. I will not use them in the future, you inform people in advance, not hide fees until check in. I don't trust them now."
Pros: "See above."
Cons: "See above."
Cons: "Charge you for bags Rude staff"
Pros: "Was on time and I personally did not run into any problems."
Airlines flying to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Auckland
Masks required on board, masks provided on flights to Auckland
Social distancing seating
Middle seats unavailable to book on flights to Auckland
Testing for antibodies, testing for symptoms for flights to Auckland
Waiving of change fees. Search flexible flights to Auckland