Find cheap flights to Auckland Intl (AKL)

Nothing.

I had to pay over $200 for my baggage because Kayak didn't tell me that the flight I purchased didn't include at least one checked bag. There was nothing in any of my confirmations and Jetstar's fees are outrageous. Will not fly with this airline or book with Kayak again after this experience.

Nothing

Crew , baggage price , food

We were on the tarmak an additional 30 minutes, then in the air for an additional hour due to the weather. It would have been really nice if they had offered us bottled water or something. I was very surprised that even to get water it was a $4 charge. I likely will not be flying Jetstar again. I appreciate a company not nickle and diming with customers.

40 min delayed!!

The staff were attentive. The service was good and overall was okay

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

On time, comfortable seats, clean airplane.

No entertainment system (even paid), no debit card accepted for on-board food purchases.

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

Boarding and service were attentive, entertainment excellent

The seat space is little cramped even for a relatively slim 5'11". Food taste was below airline average.

The staff was nice.

No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat.

Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington.

Captain's sense of humor.

The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA).

Good cup of tea. Good crew.

the double biscuit is difficult to eat because it is too thick. It is quite tasty. However something savoury would be better e.g. cheese and jatz.

His a combotable airline

Landeing it Wendy

Flight was delayed for 2 and a half hours. Ground staff were rude and dismissive and just huddled together to chat to each other and joke.

Ground service - once airborne it was ok

All

Nothing

40 min delayed!!

It's called "WiFi." Why don't you know about it?

More leg room up front. It's ridiculous that there's legroom.

Jet star line to check in was very long with only two people working

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

cabin crew great and friendly

Cabin to cold

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

The crews are not doing enough to help with the many kids crying incident.

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

It's called "WiFi." Why don't you know about it?

More leg room up front. It's ridiculous that there's legroom.

Nothing

Crew , baggage price , food

Kayak didn’t allow me to add luggage to my booking and forced me to go through Jetstars website and alter my booking. Here, the site only let me add luggage to my trip up. At the airport, completely unaware of the situation, I was made to look stupid then hit with a $60 “amendment” fee. On top of all that, my flight home was delayed an hour. This is the second time in 2 months this flight has been delayed.

I wasnt hungry

I declined as i wasnt hungry or yhisty

On time, comfortable seats, clean airplane.

No entertainment system (even paid), no debit card accepted for on-board food purchases.

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

The staff were attentive. The service was good and overall was okay

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Nothing

Crew , baggage price , food

Nothing.

I had to pay over $200 for my baggage because Kayak didn't tell me that the flight I purchased didn't include at least one checked bag. There was nothing in any of my confirmations and Jetstar's fees are outrageous. Will not fly with this airline or book with Kayak again after this experience.

I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.

We didn't crash and everything apart from the leg room being smaller was okay.

They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight.

Entertainment system on the back of the seat

crew was inattentive. Asked for things and was told to wait until service which was over an hour away on two occasions.. Crew did not listen to questions. asked for more water handed the cup to the stewardess and they took it and never returned.

Good cup of tea. Good crew.

the double biscuit is difficult to eat because it is too thick. It is quite tasty. However something savoury would be better e.g. cheese and jatz.

The entertainment

In finish line, that media muchine not working

Flight was delayed for 2 and a half hours. Ground staff were rude and dismissive and just huddled together to chat to each other and joke.

Ground service - once airborne it was ok

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

I wasn't happy about the boarding part of it. On our tickets we were boarding through gat 18B and was changed to gate three but there was a serious communication breakdown so much that we had to rush to gate 3 the last minute thing after we looked or made enquiries for ourselves

Initially I liked the price and time of the flight, but the amount you have to pay for luggage negated the first thing, so all I was left with was convenient timing. The plane crew was nice, though as there was no beverage or food service unless you paid for it (they will give you tap water for free), there wasn't much for them to do.

They weigh your carry-on bag and have a ridiculous 7kg (combined personal and carry-on) limit. Then they blast you with a $25 per kg overage, so if you have the misfortune of being 5kg over (as I was) you get the pleasure of a $125 fee (which I just saw my card was charged $250 - I need to contest that). The seats are so thin you feel the tray of the seat behind you pressing into your back the whole flight, and they recline maybe a whole 2 inches. There is no entertainment, no beverage or snack service and the plane sounds and feels like a cheap car with terribly loud noise and no shocks. As I said in the title, I'd recommend quantas or new Zealand air and spend slightly more (or maybe less after the baggage overage fees) for a better all around experience.

Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar

Nothing.

Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again.

On time, comfortable seats, clean airplane.

No entertainment system (even paid), no debit card accepted for on-board food purchases.

The crews are not doing enough to help with the many kids crying incident.

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Comfortable Seats in premium economy

No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .

It's called "WiFi." Why don't you know about it?

More leg room up front. It's ridiculous that there's legroom.

I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.

I wasnt hungry

I declined as i wasnt hungry or yhisty

Jet star line to check in was very long with only two people working

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

On time, comfortable seats, clean airplane.

No entertainment system (even paid), no debit card accepted for on-board food purchases.

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended

You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.

Nothing

Crew , baggage price , food

Nothing.

Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

40 min delayed!!

They left on time.

The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00.