Nice friendly staff and crew. Love the 787 flight. Get meals and lots of drinks!
Great entertainment options on the screen. uSB A and C chargers. Free WiFi! Crew were excellent.
Service was excellent and they’re very helpful and nice
Check in crew member was very helpful, nice and excellent service👍
Overall the plane was good and the crew great. The big disappointment was the skycouch. Maybe it would be good if you were a parent with 2 small kids travelling but as a couple it's hopeless. It's impossible for 2 adults to lie down so one ends up sitting. We split our time with one lying and the other sitting. We both got more sleep sitting upright. We will never book one again and don't recommend it to anyone.
Aircon set too high so VERY warm and VERY uncomfortable.
Not a comfortable trip, the seats are not good, and they look old.
Lost my luggage and brought someone else luggage to my airport.
I flew United from San Francisco to Auckland. My connecting flight from Auckland to Christchurch was canceled with no explanation. I was finally told the cancellation was due to fog. Even though it was clear when we landed. I am from San Francisco, I know what fog is! And I didn't see any fog. I was told the next available flight was 7 hours later. Unacceptable, they should have had a flight ready to go as soon as it was deemed safe to take off.
Our original flight was cancelled from SFO to AKL on 6/16/25. So we had to stay overnight at a hotel after a 12-hour layover plus 3-hour delay before the cancellation. Then had to fly to LA and then to AKL the following day losing an entire day of our vacation in NZ, that we can never get back.
we were missing our luggage, trying to find someone to have any empathy was pretty much not happening....
Just to drop my already labeled bag it took 50 minutes inline. Completely disappointed with Latam operation at GRU
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
Boarding was confusing with a delayed flight because there was no English translation
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Horrible the worst airlines I have ever flown. Cancelled flight with no choices and when contacted them they were not helpful
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
My entertainment did not work. I was very tired from the botched connection, and the poor sleep
Basic airline, aircraft and service. AA gets you from point A to B. My flight was delayed by 2 hours too.
No internet on flight, which makes log travels really hard.
Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.
by the time they got to our row, they were out of some of the food options. games and movies were great but maybe more game options like tetris or pac man would be great
A few more inches of legroom is all i ask
Great as usual, some delays but well communicated and made up for in the air
Business class points redemption - good value for points paid, dubious value if out of your own pocket, domestic class business product okay for this length of flight. The flight left and arrived on time, crew were good, aircraft was a bit old and tired, but still miles ahead of their competitors in Virgin and Jetstar.
Airline running better than post Covid, proper boarding process now implemented, some aircraft feeling a bit old and tired, crew fine, online experience better.
We were upgraded and after just a short delay in attending to a safety check we were on our way. Would definately fly Qantas International on their Dreamliner again.
Five hour flight instead of four hours due to westerly headwinds which wasn’t the fault of Qantas !
The only personel that smiled at all were the flights attendants. Desk agents, lounge people none of them had a smile or even a hello. They were like dealing with dead fish. Again flight attendants were good. All other personnel looked like they didn’t want to be there or help.
good flight. food is only so so. I actually did not eat the snack. it does not look too good on the passenger next to me.
Food no variations only beef of chicken no veggie meals
Super surprised with the entire experience. Business class is incredible. Flight attendants around the world could learn customer service from these people. Simply fabulous experience all the way around.
Pillow and blanket are dirty. My son got multiple bites during the flight
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Late leaving and desintuon board showed ‘gate closed’ when they hadn’t even commenced boarding!
Flight was delayed more than 1.5 hours. Gate changed multiple times
The good thing is that the flight got us from Darwin to Brisbane. However, it would have to be the most uncomfortable flight I have ever taken and if I can possibly avoid flying Jetstar again, I will.
I was treated poorly in Dunedin by check in crew, then my bag was lost in Auckland. Never again.
no announcement about why we where delayed which is very poor
It was better than I expected. Thought $5 for a small cup of tea was a bit much!
Overall good trip I find seats a bit hard. We were waiting on board for about an hour for 2 passengers with some document issue. This main our arrival late for our pickup person.
15kg allowance is outrageous. Change of time a few days before departure and more than 2 hours of delay in the end. The worse we’ve taken so far in Oceania.
They added the weight of my back to the carryon luggage and charged me NZ$75 for being over 7 kg.
stuck in the aircraft for over three hours due to engineering work, significantly delayed and made a lot of passengers missed the connecting transport, no mention any compensation
