Guest reviews
Overall rating
8.5
Excellent
Based on 2,202 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
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Air New Zealand traveller reviews
Recent reviews
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Find reviews that mention:
zealand
premium economy
best airline
long flight
crew was great
good food
great flight
seats were comfortable
great entertainment
free wine
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5.6
Unprofessional Boarding Process
Pros: The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe.
Cons: Communication
review from
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2.8
Cons: I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD.
review from
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8.0
Let’s do it soon
Pros: Excellent attendants
Cons: Landing was a bit bumpy!
review from
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8.0
First time not the last
Pros: Good seats great staff
Cons: Paying for movies not impressed
review from
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8.0
Comfortable
Pros: Staff and seating
Cons: Paying for movies on a long trip really stingy ☹
review from
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10.0
Cons: Constant threats about weight of carryons & then didn’t check or weigh anything
review from
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8.0
Smooth flight
Pros: Good seat, very pleasant crew.
Cons: No entertainment so can't score that. Basic snacks
review from
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8.0
Pros: This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me.
review from
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6.0
Domino delays
Pros: Movie selection is good and food is pretty good.
Cons: Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it.
review from
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8.0
Flight
Pros: I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage...
Cons: I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again
review from
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8.3
felt like a sardine
Cons: i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,
review from
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5.3
Cons: 5 hours late. Had to go to work on 2 hours sleep
review from
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8.0
Let’s do it soon
Pros: Excellent attendants
Cons: Landing was a bit bumpy!
review from
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8.0
First time not the last
Pros: Good seats great staff
Cons: Paying for movies not impressed
review from
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8.0
Comfortable
Pros: Staff and seating
Cons: Paying for movies on a long trip really stingy ☹
review from
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8.0
Smooth flight
Pros: Good seat, very pleasant crew.
Cons: No entertainment so can't score that. Basic snacks
review from
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8.0
Pros: This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me.
review from
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8.0
Flight
Pros: I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage...
Cons: I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again
review from
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8.3
felt like a sardine
Cons: i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,
review from
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5.6
Unprofessional Boarding Process
Pros: The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe.
Cons: Communication
review from
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2.8
Cons: I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD.
review from
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6.0
Domino delays
Pros: Movie selection is good and food is pretty good.
Cons: Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it.
review from
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5.3
Cons: 5 hours late. Had to go to work on 2 hours sleep
review from
Flight status
Air New Zealand route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
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T
F
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18
Rarotonga
RAR
Los Angeles
LAX
Top flight routes
Top airports served by Air New Zealand
- Houston George Bush Intcntl Airport (IAH)
- Chicago O'Hare International Airport (ORD)
- San Francisco Airport (SFO)
- Auckland Intl Airport (AKL)
- Sydney Kingsford Smith Airport (SYD)
- Los Angeles Airport (LAX)
- Melbourne & other airports Airport (MEL)
- Brisbane Airport (BNE)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Singapore Changi Airport (SIN)
- Beijing Capital Airport (PEK)
- Vancouver Intl Airport (YVR)
- Perth Airport (PER)
- Newark Airport (EWR)
Air New Zealand contact information
- NZ IATA code
- Call
- airnewzealand.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
