Guest reviews
Overall rating
5.8
OK
Based on 2,565 reviews
Overall
5.9
Boarding
6.3
Comfort
5.8
Crew
6.6
Entertainment
4.9
Food
4.9
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.3
Cons: We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience.
review from
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4.0
Cons: Check in and payment for baggage was confusing and not well organized.
review from
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7.0
Cons: Nil to report
review from
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5.3
On time
Pros: The flight was on time leaving and arriving good checking.
Cons: The plane is very basic no entertainment very dull.
review from
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6.0
Baggage fees
Pros: Kayak never told me that there is going to be check in bag fees. I was charged 160 dollars for 1 bag. Kayak should have informed me upfront. Thanks Sameer
review from
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7.0
Pros: The flight was on time and the landing was very smooth
Cons: N/a
review from
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4.6
Bad time to fly
Pros: Quick boarding and takeoff and arrival
Cons: Seats are very uncomfortable and it's a very bad time to have to fly
review from
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2.0
Cons: Jetstar is a budget airline in every way. There was no food, comfort, or entertainment on the flight. We mistakingly did not have prebooked baggage, and had to pay an arm and a leg to get our bags to Sydney. Avoid Jetstar at all costs. I have heard plenty of other horrible things from other customers.
review from
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2.0
Budget airlines???
Pros: One woman tried to help me after she recognized me asking for help from 75 minutes ago. But I will NEVER fly this airline again.
Cons: I had no idea this was a budget airlines when I booked and I tried to check in on line and couldn't and then had major issues with luggage being overweight. The staff helping me wasn't helpful and at times rude making sure that my weight limit didn't exceed 7 kilos
review from
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4.0
No frills.
Pros: We arrived safe. They didn't charge me to use the overhead bin.
Cons: The airplane was dirty. Our seats did not recline. The check in and boarding process had lots of lines that could have been avoided
review from
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2.6
Budget airline, budget service
Pros: Not much
Cons: Staff unfriendly, it helpful... more interested in sell you more things than those of us that have bought tickets. They need to smile a bit more
review from
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2.6
Luggage charges uncalled for
Pros: i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines.
Cons: Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome.
review from
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3.3
Cons: We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience.
review from
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4.0
Cons: Check in and payment for baggage was confusing and not well organized.
review from
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5.3
On time
Pros: The flight was on time leaving and arriving good checking.
Cons: The plane is very basic no entertainment very dull.
review from
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6.0
Baggage fees
Pros: Kayak never told me that there is going to be check in bag fees. I was charged 160 dollars for 1 bag. Kayak should have informed me upfront. Thanks Sameer
review from
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4.6
Bad time to fly
Pros: Quick boarding and takeoff and arrival
Cons: Seats are very uncomfortable and it's a very bad time to have to fly
review from
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2.0
Cons: Jetstar is a budget airline in every way. There was no food, comfort, or entertainment on the flight. We mistakingly did not have prebooked baggage, and had to pay an arm and a leg to get our bags to Sydney. Avoid Jetstar at all costs. I have heard plenty of other horrible things from other customers.
review from
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2.0
Budget airlines???
Pros: One woman tried to help me after she recognized me asking for help from 75 minutes ago. But I will NEVER fly this airline again.
Cons: I had no idea this was a budget airlines when I booked and I tried to check in on line and couldn't and then had major issues with luggage being overweight. The staff helping me wasn't helpful and at times rude making sure that my weight limit didn't exceed 7 kilos
review from
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4.0
No frills.
Pros: We arrived safe. They didn't charge me to use the overhead bin.
Cons: The airplane was dirty. Our seats did not recline. The check in and boarding process had lots of lines that could have been avoided
review from
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2.6
Budget airline, budget service
Pros: Not much
Cons: Staff unfriendly, it helpful... more interested in sell you more things than those of us that have bought tickets. They need to smile a bit more
review from
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2.6
Luggage charges uncalled for
Pros: i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines.
Cons: Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome.
review from
Flight status
Jetstar route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
935
Cairns
CNS
Brisbane
BNE
967
Cairns
CNS
Bilinga
OOL
966
Bilinga
OOL
Cairns
CNS
940
Brisbane
BNE
Cairns
CNS
960
Adelaide
ADL
Cairns
CNS
454
Adelaide
ADL
Bilinga
OOL
602
Avalon
AVV
Sydney
SYD
661
Yulara
AYQ
Sydney
SYD
561
Brisbane
BNE
Melbourne
MEL
483
Brisbane
BNE
Newcastle
NTL
821
Brisbane
BNE
Sydney
SYD
459
Ballina
BNK
Sydney
SYD
963
Cairns
CNS
Adelaide
ADL
957
Cairns
CNS
Sydney
SYD
44
Denpasar (Bali)
DPS
Melbourne
MEL
677
Darwin
DRW
Melbourne
MEL
702
Hobart
HBA
Melbourne
MEL
849
Hamilton Island
HTI
Sydney
SYD
744
Launceston
LST
Melbourne
MEL
797
Marcoola
MCY
Melbourne
MEL
787
Marcoola
MCY
Sydney
SYD
776
Melbourne
MEL
Adelaide
ADL
564
Melbourne
MEL
Brisbane
BNE
43
Melbourne
MEL
Denpasar (Bali)
DPS
705
Melbourne
MEL
Hobart
HBA
731
Melbourne
MEL
Launceston
LST
796
Melbourne
MEL
Marcoola
MCY
478
Melbourne
MEL
Newcastle
NTL
436
Melbourne
MEL
Bilinga
OOL
518
Melbourne
MEL
Sydney
SYD
916
Melbourne
MEL
Townsville
TSV
480
Newcastle
NTL
Brisbane
BNE
473
Newcastle
NTL
Melbourne
MEL
494
Newcastle
NTL
Bilinga
OOL
455
Bilinga
OOL
Adelaide
ADL
439
Bilinga
OOL
Melbourne
MEL
495
Bilinga
OOL
Newcastle
NTL
421
Bilinga
OOL
Sydney
SYD
603
Sydney
SYD
Avalon
AVV
660
Sydney
SYD
Yulara
AYQ
818
Sydney
SYD
Brisbane
BNE
458
Sydney
SYD
Ballina
BNK
958
Sydney
SYD
Cairns
CNS
37
Sydney
SYD
Denpasar (Bali)
DPS
846
Sydney
SYD
Hamilton Island
HTI
790
Sydney
SYD
Marcoola
MCY
525
Sydney
SYD
Melbourne
MEL
424
Sydney
SYD
Bilinga
OOL
912
Sydney
SYD
Townsville
TSV
917
Townsville
TSV
Melbourne
MEL
913
Townsville
TSV
Sydney
SYD
127
Adelaide
ADL
Denpasar (Bali)
DPS
128
Denpasar (Bali)
DPS
Adelaide
ADL
38
Denpasar (Bali)
DPS
Sydney
SYD
678
Melbourne
MEL
Darwin
DRW
229
Auckland
AKL
Christchurch
CHC
216
Auckland
AKL
Melbourne
MEL
353
Auckland
AKL
Napier
NPE
375
Auckland
AKL
Nelson
NSN
134
Auckland
AKL
Bilinga
OOL
383
Auckland
AKL
Palmerston North
PMR
202
Auckland
AKL
Sydney
SYD
259
Auckland
AKL
Wellington
WLG
293
Auckland
AKL
Queenstown
ZQN
240
Christchurch
CHC
Auckland
AKL
286
Christchurch
CHC
Wellington
WLG
356
Napier
NPE
Auckland
AKL
372
Nelson
NSN
Auckland
AKL
395
Nelson
NSN
Wellington
WLG
133
Bilinga
OOL
Auckland
AKL
384
Palmerston North
PMR
Auckland
AKL
201
Sydney
SYD
Auckland
AKL
258
Wellington
WLG
Auckland
AKL
287
Wellington
WLG
Christchurch
CHC
394
Wellington
WLG
Nelson
NSN
298
Queenstown
ZQN
Auckland
AKL
217
Melbourne
MEL
Auckland
AKL
3
Sydney
SYD
Honolulu
HNL
943
Cairns
CNS
Melbourne
MEL
950
Melbourne
MEL
Cairns
CNS
Top airports served by Jetstar
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Tullamarine & other airports Airport (MEL)
- Bilinga Gold Coast Airport (OOL)
- Brisbane Airport (BNE)
- Auckland Intl Airport (AKL)
- Cairns Airport (CNS)
- Adelaide Airport (ADL)
- Christchurch Airport (CHC)
- Hobart Airport (HBA)
- Wellington Airport (WLG)
- Newcastle Williamtown Airport (NTL)
- Marcoola Sunshine Coast Airport (MCY)
- Denpasar (Bali) Bali Ngurah Rai Airport (DPS)
- Perth Airport (PER)
- Avalon Airport (AVV)
- Launceston Airport (LST)
- Darwin Airport (DRW)
- Ballina Byron Airport (BNK)
- Townsville Airport (TSV)
- Queenstown Intl Airport (ZQN)
- Proserpine Whitsunday Coast Airport (PPP)
- Nelson Airport (NSN)
- Dunedin Airport (DUD)
- Yulara Ayers Rock Connellan Airport (AYQ)
- Singapore Changi Airport (SIN)
- Tokyo Narita Airport (NRT)
- Honolulu Airport (HNL)
- Phuket City Airport (HKT)
- Ho Chi Minh City Airport (SGN)
- Napier Hawkes Bay Airport (NPE)
- Mackay Airport (MKY)
- Palmerston North Airport (PMR)
- Hamilton Island Airport (HTI)
- Osaka Kansai International Airport (KIX)
- New Plymouth Airport (NPL)
- Nadi Airport (NAN)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Rarotonga Airport (RAR)
Jetstar contact information
- JQ IATA code
- +61 383 414 901 Call
- jetstar.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.