Flights to Brisbane (BNE)

New Generation 737 aircraft. Leg room good. Boarding fast with Queue-Jump.

Third successive time my prepaid meal hasn’t been delivered. Never get a refund. Cabin crew pretty average. Captains & First Officers need more practice in simulator on smoother touchdowns!

The staff were fantastic, very professional, friendly and helpful. On board wine and food was surprising with some gluten and dairy free options and a sparkling Tempus Two.

I purchased MoveMe to allow me to change to an earlier flight if my schedule changed. It did, and I arrived at the airport over an hour before the earlier flight was due to depart. I attempted to use the MoveMe option at the check in Kiosk and discovered it is not available at the kiosk. On speaking to a ground staff member, she advised that I was in plenty of time to move to the earlier flight, she confirmed that on a recent print out there were quite a few seats available and I simply had to go to the Service Desk.... which had a queue of approx. 8 people. Unfortunately, it took approx 20 mins to get served and it was now too late to get on the flight. If Tigerair are not resourced to efficiently manage face to face service then the MoveMe option must be available through the kiosk. This was an incredible waste of my time with well over 2 hours spent at the airport.

That I had to go and pay virgin to fly back if I wanted to take my golf clubs.

Not much.

Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

Good seats and leg room in economy. Crew and service were friendly and enjoyable.

Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources.

Excellent in-flight service

Nothing

An hour late

It is always a good flight with Qantas,great staff are friendly and helpful for me and all passengers.like watching the movies,meals are good quality.You are updated with what is going on as you fly.

A twenty minute delay on landing and was raining in Bangkok but that is ok.

Don’t be stupid there’s nothing to like

Left us waiting for two hours then cancelled us at 8 pm Sunday night

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

Having to put my own luggage tags on only to be told by a fit man “ they’re upside down!’l he should’ve put them On !!

Not much.

Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

Leg room was sufficient, boarding fast and plane next to new

Luggage limits- but that’s life!

Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more.

that I was able to fill up my water botttle

I found the crew to be a little rude

Norhing

Staff rude..was very cold and we also dindt get any glass of water never use this company anymore

Very good service by employees when airport "free WIFI" failed to connect with phones to display our emailed boarding passes. Also help coping with out-of-order baggage machines.

All baggage tag machines were out of order, causing lengthy lines for checking bags.

Crew extremely friendly

Was pleasantly surprised on todays 5pm flight which included a yummy crackers and dip snack - as well as a drink (I went for a Corona!) Nice end to the day!

New Generation 737 aircraft. Leg room good. Boarding fast with Queue-Jump.

Third successive time my prepaid meal hasn’t been delivered. Never get a refund. Cabin crew pretty average. Captains & First Officers need more practice in simulator on smoother touchdowns!

Price is right. It's such a short flight that it's almost possible to ignore the discomfort.

Late arrival of previous flight so late taking off. No leg room for anyone even slightly taller than average.

The staff were fantastic, very professional, friendly and helpful. On board wine and food was surprising with some gluten and dairy free options and a sparkling Tempus Two.

I purchased MoveMe to allow me to change to an earlier flight if my schedule changed. It did, and I arrived at the airport over an hour before the earlier flight was due to depart. I attempted to use the MoveMe option at the check in Kiosk and discovered it is not available at the kiosk. On speaking to a ground staff member, she advised that I was in plenty of time to move to the earlier flight, she confirmed that on a recent print out there were quite a few seats available and I simply had to go to the Service Desk.... which had a queue of approx. 8 people. Unfortunately, it took approx 20 mins to get served and it was now too late to get on the flight. If Tigerair are not resourced to efficiently manage face to face service then the MoveMe option must be available through the kiosk. This was an incredible waste of my time with well over 2 hours spent at the airport.

Not much.

Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

Although a budget carrier, much better experience than US carriers, even supposed full service carriers. Would definitely fly them again.

Very picky on baggage weight, even carry on items.

The staff was very accommodating since they knew we were late

Lots of delays. We left 30-minutes late and ended up having to do circles over our destination airport to wait for an opportunity to land. We almost missed our next flight. Overall it's a very frugal run operation, but that results in cheaper ticket prices.

Clean planes.

Hidden last minute weight fees on carry ons. In our case an extra $360. This is apparently a common complaint. Terrible scam.

I had to pay extra to replace my trip to Darwin

5 people checked in but didn’t show up at the gate Which made for a late take off so when we landed in Brisbane I didn’t have enough time to even get food or exchange my money as I had planned. Which in the airline industry happens often I understand just crazy how many things went wrong that day.

40 min delayed!!

Price. Ease of boarding. Crew.

Fees for everything. Even water.

Fast check in process, fast boarding

Nothing

Plane was delayed

all ok.

nothing

Delay

Extortion of ludicrous fees for baggage and carry on. Tc&Cs were not clear and not reasonable.

Quick service.

There was confusion about I checking a bag and I didn't book the ticket with a checked bag so when I got to the airport it cost me $50 to check my bag. I think that it was an excessive price

Clean planes.

Hidden last minute weight fees on carry ons. In our case an extra $360. This is apparently a common complaint. Terrible scam.

The staff was very accommodating since they knew we were late

Lots of delays. We left 30-minutes late and ended up having to do circles over our destination airport to wait for an opportunity to land. We almost missed our next flight. Overall it's a very frugal run operation, but that results in cheaper ticket prices.

Outrageous baggage fees that cost more than the flight!

Overall a very good airline experience. Good comfort level and good entertainment options. Crew was professional.

Virgin Australia does not let people bring carry-on bags unless they are 15 pounds or less. Basically, you are not allowed carry on luggage, only a hand bag for carry on. All the bins above were empty, because they do not allow carry on baggage. My wife and I went out of our way to cram our stuff into a tiny bag so we don't have to deal with check in. We each had a bag that weighed about 20 pounds. We were forced to check the bags in. We had to wait about an hour to get our bags after we landed. We always go out of our way to carry on so we don't waste time at the baggage terminal, and so that we have no worry of having our bag lost. This is he first time we were prevented from carry-on baggage. All-in-all, it was a good experience, I just wished we would have known in advance about this policy which is out of line with industry standard in USA.

the crew was nice and helpfull

The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc.

Delays from Sydney to Cairns were disappointing and VA did nothing to make up for it. (The flight was pretty empty so that was a plus!

Quick, efficient, all you want and need for a flight to Melbourne.

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

Nothing!

After my experience with one of your crew members upon boarding, I will never fly Tiger again... and then on the same flight, I had a very uncomfortable trip due to not being able to sit fully comfortably in me seat due to the man next to me whom clearly should have been boarded with special needs ( two seats or a larger seat). I have submitted my complaint and it seems that Tiger Airlines refuses to acknowledge it. I have flown with many different ailrlines in this country and many other countries over the last 5 years and I have never once experienced this awful customer service up until this time with Tiger Airlines.

Delay

This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

great flight - fast and easy.

it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine.

Na

They gave me some biscuits

Delayed nearly 2 hours

Very nice

Nothing