Pros: "Kind cabin crews"
Cons: "Be punctual"
Pros: "Exit row seating."
Cons: "The flight was delayed for almost two hours."
Cons: "Announce the app download well before boarding so that I can get it. I never had a chance"
Pros: "Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch."
Cons: "The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in."
Pros: "Not much. Incoming flight was late then turn-around was ridiculous."
Cons: "We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money."
Pros: "The crew did well/"
Cons: "More information prior to boarding as to why we were 2 hours delayed."
Cons: "Planes could have been time Half way on the trip they cancel my plane had wait 4 hours late which means I had 12 hours fly from Tass to Towsviile"
Pros: "Food was unexpected and good, healthy"
Pros: "The actual flight was great."
Cons: "Virgin is way behind other airlines when it comes to baggage allowance. If you want to make more profit off of baggage fees, well job well done! Other airlines allot up to 32kg for checked bags... Virgin allots 23kg and only one checked bag for international flights. Robbery. The actually flight was great but I won’t fly Virgin again unless I only have a carryon... which is capped at 7kg!"
Pros: "Very good service by employees when airport "free WIFI" failed to connect with phones to display our emailed boarding passes. Also help coping with out-of-order baggage machines."
Cons: "All baggage tag machines were out of order, causing lengthy lines for checking bags."
Pros: "Flight was great"
Cons: "All was good"
Pros: "Flight was comfortable and ran smoothly"
Cons: "It left 50 mins so I got into Brisbane half an hour late"
Pros: "Everything worked out beautifully even after I missed my connecting flight. I was rebooked on Virgin and ended up with three open seats. Great flight, good food."
Pros: "Was pleasantly surprised on todays 5pm flight which included a yummy crackers and dip snack - as well as a drink (I went for a Corona!) Nice end to the day!"
Pros: "Crew extremely friendly"
Pros: "Original flight canceled put on earlier flight which was delayed to original departure time."
Pros: "Comfortable seat"
Cons: "Lack of communication - flights to and from Brisbane to Sydney 2/3 hours late in departure."
Pros: "Flight attendants were pretty good but not great"
Cons: "I had garbage that I tried to get rid of and the attendant told me to hold on to. I had to board the plane from outside and go up steps with my carry on."
Pros: "Plane is new, well kept"
Cons: "7kg limit for carryons is complete bollocks Going down a flight of stairs, across the tarmac, and up a flight of stairs to get on and off the plane reminds me of Propeller days, not 737s. Inflight entertainment: no displays. BYO smart phone and make sure the VA app is pre installed Cup of Soda is $3. Tried to add a 5th piece of luggage, but because it was booked through Kayak, I had to pay $70 a bag. (Blocked from adding bags) Overall: don't book using Kayak. Use VA site. And do homework before you pack."
Cons: "The food was a couple of cookies....There was no entertainment."
Pros: "Flight from Sydney to LA was fine, no issues. Issue on connection from LAX to JFK."
Cons: "We were delayed getting out of Sydney so late getting to LAX. Ran to get through customs, then airline rep said we might not make flight connection but to run...so we ran through two terminals, dropped baggage, ran through security to our gate...made it while flight still open...but...gate agent said Virgin had re-booked us already on flight 5 hours later and we no longer had seats on that flight. So two very serious questions that I have not yet gotten a satisfactory answer... 1) why were they allowed to re-book me without my consent? Every other situation, including changes to this itinerary in the past, I was told no changes could be made without my approval? 2) if they had already give away our confirmed seats, why in heavens did they tell us to run? At the airport I got a variety of answers that seemed to be pointing fingers since Sydney flight was Virgin Australia and LAX was Delta....despite codeshare seems these two companies do not work so seamlesslessly and one has no real idea what the other is doing....to the travelers detriment."
Pros: "second time flying with Virgin. Had a great experience the first time so i choose specifically to fly with Virgin Australia knowing that it was going to be a long flight. I wanted the comfort and i knew i would have it with Virgin. they delivered, thank you Virgin."
Cons: "Needed more water runs."
Pros: "Quick 1hr 20min flight from Syd to BNE. SYD"
Cons: "Everything was good"
Pros: "The crew was pleasant, courteous and helpful."
Cons: "Would have liked a little more to eat, especially with the early rise to get to the airport in time. Qantas serves breakfast."
Cons: "tiny spaces and people still pushing seat back"
Pros: "Excellent cabin attendance ratiio to passengers."
Cons: "Seat comfort"
Pros: "The crew on the flight"
Cons: "Lack of communication from ground staff re 3 hr delay"
Pros: "Everything was wonderful. The crew were super friendly. The snack was delicious."
Pros: "I like how there was lots of room in my seat"
Cons: "What I didn't like was the Entertainment it was pretty ordinary and very limited I think virgin really needs to take a good look at their entertainment"
Pros: "Staff was courteous and genueinely interested in making our flight enjoyable and relaxing."
Pros: "The time it took to get to Brisbane"
Cons: "My bags were tampered with in some way"
Pros: "Departure on time"
Pros: "Every aspect of the flight."
Cons: "Delayed flight, unorganised, rude and abrupt flight stewards"
Pros: "The boarding process was quick."
Cons: "The flight was extremely turbulent, I've never been so scared in my life on a flight. The guy next to me actually asked if I was okay and other passengers were visibly scared also."
Cons: "The snack"
Pros: "If you have your own phone or tablet with the Virgin entertainment app it's 5 stars for entertainment."
Cons: "If you don't have a phone or tablet with Virgin entertainment app then not much entertainment."
Cons: "Even though it is only a 1h flight... I think it would be more hospitable to cater better... morning flight... morning foods. Saw people eating pringles and m&ms on an 8am flight."
Pros: "Flight and cabin crew were good"
Cons: "Long delays at check in. Having arrived very early, i was horrified at size of queue."
Pros: "It was fast and easy to get to my favourite thing in the world."
Pros: "The flight was quick and complimentary wine and softdrinks was a bonus"
Pros: "On time and friendly crew"
Pros: "Courteous, professional attendants. Easy check-in once personnel arrived."
Cons: "No entertainment. Must download an app beforehand to use our own device. It was an early flight and personnel did not start work, so we had to wait, but then it went smoothly."
Cons: "There was no on-board entertainment hence rated as POOR"
Pros: "Quick boarding and exiting. Great experience."
Easy quick flight. Saab plane very small
Cons: "Flight to go on time"
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Pros: "The sense of really flying!"
Cons: "Some of the turbulence."
Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."
Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."
Pros: "Beautiful polite and professional ladies air hostesses"
Flying domestically in Oz now has got worse and worse. It is shameful how pathetic it is on Jetstar: no inclusions whatsoever, not even a magazine anymore. They don't take contactless payments so I couldn't even purchase snacks. So no tea or coffee even. Seat pitch, legroom, etc, omg., dont get me started. Seat in front is practically in your face.There is no eye or verbal contact by ground staff or any of the stewardesses. They make it known how insectile the pax are. Horrible Horrible Horrible.
Cons: "Seating is not spacious. No free snacks or beverages. But the price was right!"
Pros: "Plane was clean. Crew were professional. Ahead of schedule arrival."
Cons: "It's an economy airline, so it has the usual compromises on entertainment and refreshments."
Pros: "The flight crew was awesome. The aircraft was beautiful."
Cons: "TERRIBLE service. I hate this airline. Dreading the flight back home on this ridiculous airline."
Pros: "Excellent. I arrived early and Jetstar accomodated me with getting an earlier flight."
Pros: "Straight forward and timely service. Staff was fun and engaging."
Cons: "Forced to check carryon because it was over 7 kilograms, but it is a standard carryon suitcase. Weight is irrelevant as it goes in the same plane. I understand keeping folks in check so they don’t bring big bulky items, and I get pushing the weight angle to drive sales, but taking the bag (after folks have paid for the “extra weight”) and putting it in the belly is excessive. As a male, I had no purse and all of my items were taken from me and I had to hope they made it to the other side (which they did, but it isn’t always the case). However, my wife was allowed to have two items (purse and carryon) as long as each were under the 7kilos and combined weren’t over 15 kilos. My bag was 14.4 kilos. Same weight being brought on and it’s just semantics and really kinda sexist against men if you think about it. Just sayin..."
Cons: "The flight was delayed which caused us to miss the last shuttle bus for the car hire company - we had to catch a cab instead - luckily the car hire company reimbursed us for the cab fare, even though it wasn't their fault."
Cons: "Staff rude..was very cold and we also dindt get any glass of water never use this company anymore"
Cons: "I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight."
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"
Cons: "Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg."
Cons: "Rude ground staff."
Pros: "Safe airline. Kind staff."
Cons: "We could not check in online and waited over an hour to check in then due to our luggage had to wait in a separate line to pay. We arrived not knowing this is a budget airline and you have to pay for everything. Due to weight restrictions they forced us to check our carryon luggage for $100 AUD per item. They said their website tells you of this fee but 3rd party sites, such as Kayak, does NOT upon booking. We were very frustrated to be paying such a large fee to check our carry on luggage. Kayak should tell you about these hidden fees upon booking as the fees were in the fine print AFTER booking and we simply did not read the fine print. Very disappointed in the lack of communication from Kayak. Entertainment cost an additional $10 and their choices were limited, food and drinks also cost $ on the plane."
Cons: "Short flight. Did not have food or refreshments. Did not like seat assignment. Pretty crowxed."
Pros: "None of it"
Cons: "The whole Jetstar team"
Pros: "Surprised with a great (in air) Uluru shot, 10min before we landed"
Cons: "Outrageous baggage fees that cost more than the flight!"
Cons: "Too bad you have to pay for every service...seats, TV, food."
Cons: "THE SERVICE WAS EXTREMELY POOR AND THE STAFF WERE RUDE...MY DAUGHTER WAS STANDING DUE TO A BACKACHE AND WAS TOLD BY A STEWARD THAT SHE COULD NOT STAND IN ONE SPOT BUT HAD TO WALK UP AND DOWN THE AISLE OR SIT....DISGRACEFUL ATTITUDE BORDERING ON HARRASSMENT... WILL NEVER FLY WITH JETSTAR AGAIN!!!"
Pros: "Air conditioning comfortable"
Cons: "Will not travel again on jetstar as seating is very uncomfortable..not good for aussies probably suitable for asians who have shorter legs."
Pros: "Very capable crew flying in terrible conditions with high winds. Flights after our take off were suspended due to appalling weather."
Cons: "There's little to like. Extremely cramped conditions. Poor food and beverage. Avoid if you possibly can."
Pros: "Clean planes."
Cons: "Hidden last minute weight fees on carry ons. In our case an extra $360. This is apparently a common complaint. Terrible scam."
Cons: "I had to pay extra to replace my trip to Darwin"
Pros: "Need to replace seat."
Pros: "Polite staff well organized"
Cons: "My flight was 45 minutes late Absolutely no room when seated"
Pros: "Although a budget carrier, much better experience than US carriers, even supposed full service carriers. Would definitely fly them again."
Cons: "Very picky on baggage weight, even carry on items."
Pros: "The staff was very accommodating since they knew we were late"
Cons: "Lots of delays. We left 30-minutes late and ended up having to do circles over our destination airport to wait for an opportunity to land. We almost missed our next flight. Overall it's a very frugal run operation, but that results in cheaper ticket prices."
Pros: "Quick service."
Cons: "There was confusion about I checking a bag and I didn't book the ticket with a checked bag so when I got to the airport it cost me $50 to check my bag. I think that it was an excessive price"
Pros: "I like the Punctuality and the way the plane was loaded- very efficient Plane was very tidy and clean"
Cons: "The menu is mediocre as far as the snacks are concerned. More imagination needed"
Pros: "The cabin crew were most helpful in helping me get out of the plane first, and escorting me into the terminal to find the fastest way of getting to the international terminal. I am most thankful to them."
Cons: "The flight left 2+ hours late and I nearly missed my international connection in Brisbane"
Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"
Pros: "Speed and efficiency."
Cons: "Quality of food available for purchase on board."
Pros: "Everything was good except the confusion regarding the terminal. The confirmation was correct but the taxi driver was confused. Why is a domestic flight check in at the international terminal? He finally dropped us off at the correct terminal!"
Cons: "I booked a return flight from Brisbane to Sydney for a business meeting that only lasted a few hours. I flew in Domestic and when I tried checking in for the return flight they said I was booked on international and had to take a train to that terminal. When I arrived at the International terminal they then told me I needed a Passport or Australian ID. I only had Canadian ID as I didn't need anything other than my booking number to fly into Sydney. So they then book me back on a later flight home at the domestic terminal so then I had to take the train back to where I started from. The staff just looked at me like I was the stupid one through this circus."
Pros: "Nothing. Thought we had booked Qantas and got Jetstar"
Cons: "That the flight ran late That the menu is disgusting. Nothing fresh. No originaliry"
Pros: "Crew were nice,flight itself went off without a hiccup and was fairly fuss-free"
Cons: "Our flight was delayed by approximately 1 hour, and there were few announcements about this until fairly late, and the departure billboards were slow to update too. Also, no armrest on my seat's right arm which was a little less comfortsble that it could have been (window seat, emergency exit row)"
Pros: "They made room for me on the next flight"
Cons: "Everything - they texted me telling me that the flight was delayed, and then I arrived at the gate and told me it left an hour earlier. I have text messages to prove that it was scheduled at 1:30pm, the plane left at 12:35pm and I had already checked in, checking in my suitacase, and the flight left without me and took my suitcase - absolutely ridiculous."
Pros: "Food was good and crew provided good service."
Cons: "Seat was uncomfortable but was more because person behind was large and kept digging their knees into my back. I was also not able to recline my seat because of their large size. I would have happily paid a little extra to be upgraded away from this passenger to ensure a more comfortable flight."
Pros: "USB chargers, flight ran to time and left on time. Very smooth landing."
Cons: "Cost of checked baggage is too high. I also paid for five meals and only received three, and got the fourth only after asking. Could not be bothered fighting over the fifth as there were only four of us travelling and had only accidentally paid for five. After all the costs for add-ons, it's better to pay slightly more for a better carrier."
Cons: "The made me pay $50 for my skateboard as checked luggage! Skateboarding is not a crime and I'm not a f ucking terrorist! If I was forewarned I could have pre paid and it would only have cost me $12. Either way, it's feking bullshite!"
Cons: "I don't happy to change our flight. We have to arranged all the schedule,if jet star don't fly at that time please do not sell the tickets.(we book the flight at 21:10 changed to 18:15)"
Pros: "Easy online check in hassle free flight"
Cons: "Worker was too loud while I was trying to nap"
Pros: "I liked nothing other than my very expensive Gold luggage (which seemed like that was what I was paying for) arrive at my destination as expected. I liked nothing about the flight experience."
Cons: "Oh where do I start. I guess check-in at the Sydney airport. Apparently this airline has a very different baggage policy. A policy that is not really readily available for you to see. Customer Service at the counter was horrible including the manager that we talked to. We ended up throwing things in the trash to get our weight down and we were told we changed our baggage weight and lowered our own allowance . How rediculous would that be of us. They even told us we were only allowed 1 carry on which includes our purse and could not be over A certsin weight. For a small carry-on......that is really rediculous. Our luggage cost us $470.00. We had no complimentary food or entertainment for our 8 hour flight. We will NEVER fly this airline again and I hope from reading this review and many others, that you won't either."
Pros: "Nothing you guys totally ripped me off for baggage. I will never fly with you again"
Cons: "I arrived from the international terminal before my first flight with Jetstar with my suitcase and backpack and was told to pay >$300 in additional bag fees. Not only that, the staff person insisted that I check in my backpack (not a large backpack) and then pay a large sum for checking it in. Jetstar staff are CROOKS- there was no need to check in the standard size backpack. The staffperson also LIED- I said that I would store the bag at the airport and the staffperson said it would cost the same. NOT TRUE. There is an option to store the bag at the hotel for MUCH LESS."