Enjoyed the comfort of the seats, slight delay to departure time but prompt takeoff and landing.
It asks about entertainment tho it’s not applicable. 10/10 for Rex 👌🏻
Not sure how to answer on the entertainment as there wasn’t any.. Comfort, I wasn’t comfortable as I was on the window side and a morbidly obese man sat in the middle and eased out into my space. I had sciatica so I wasn’t able to move much to get comfortable. Food wise I have a wheat allergy and asked if there was a gluten free option and was given a Byron bay cookie which was lovely tho it wasn’t wheat free. Not to worry. I wasn’t expecting there to be any appropriate snacks for me anyhow. The staff were very generous with the snacks and their concern for the passengers. The staff were amazing tho. Truly amazing ! One of the staff must have noticed my discomfort and helped me out to stand in the back of the plane to stretch which I really appreciated. I would fly with REX again without hesitation. Thank you very much. It was my first flight with you and I look forward to my return flight home on Tuesday. Best wishes to your company 👌🏻
All good, was a one hour flight so no food or entertainment which was expected
Rex is an underrated airline. Its my first time flying them and they were fantastic. the only things that annoyed me about my flight were things other passengers did so it was nothing i or REX could change
Really enjoyed flying with Rex the boarding and booking baggage on was easier than most. I will beat using Rex next time.
On time and a quick flight and staff vert good
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Pros: "Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney."
Cons: "Nothing."
Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Pros: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Cons: "Nothing"
Cons: "They didn’t leave my food. They took it away."
Cons: "Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route."
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "Boarding was quick."
Cons: "Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours."
Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Pros: "We eventually got to our destination safely although very stressed"
Cons: "The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay"
Pros: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."
Flight was cancelled and the next available flight they could get me on was 18:30 that night. I was travelling up for a conference so needed to be in Brisbane by 12:00 at the latest. I had to rebook with another carrier and I've had to follow up three times about the refund for this flight. The flight I rebooked cost over $400.
Cons: "Announce the app download well before boarding so that I can get it. I never had a chance"
Pros: "Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch."
Cons: "The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in."
Pros: "Not much. Incoming flight was late then turn-around was ridiculous."
Cons: "We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money."
Pros: "The crew did well/"
Cons: "More information prior to boarding as to why we were 2 hours delayed."
Cons: "Planes could have been time Half way on the trip they cancel my plane had wait 4 hours late which means I had 12 hours fly from Tass to Towsviile"
Pros: "The seats were very comfortable and afforded plenty of leg room. I would recommend Virgin Australia"
Pros: "They got me safely from lax to Brisbane."
Cons: "A number of issues. Check in desk was seriously understaffed. No alcohol included with dinner in economy class. Vegan dinner consisted of boiled vegetables and rice. Seat was expectedly uncomfortable."
Pros: "Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home."
Cons: "Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip."
Pros: "The crew, plane cleanliness and the food/coffee"
Cons: "Seats...long flight could not get comfortable to sleep. Little cushion on seats. For Wi-Fi...you have to pay per hour or the whole trip"
Cons: "Seating is not spacious. No free snacks or beverages. But the price was right!"
Pros: "Plane was clean. Crew were professional. Ahead of schedule arrival."
Cons: "It's an economy airline, so it has the usual compromises on entertainment and refreshments."
Cons: "TERRIBLE service. I hate this airline. Dreading the flight back home on this ridiculous airline."
Cons: "Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy."
Pros: "unexpectedly about an hour into the flight an announcement came over the loudspeaker. It was something like this : Attention Attention please pull on your oxygen mask when it drops and place it firmly over your mouth and breathe calmly. I was shocked and everyone that I could see looked shocked. Then nothing. It was the announcement that you never want to hear when on an aeroplane. About 5-10 minutes later another announcement that it was an error and a wrong button had been pushed. It certainly was the wrong button to push."
Pros: "Excellent. I arrived early and Jetstar accomodated me with getting an earlier flight."
Cons: "Charged $310 for one suitcase under 30 kg because not prepaid. No inflight entertainment system."
Pros: "Low initial fair if you have no luggage."
Cons: "Jetstar Charges for everything. Each bag over 7 kg. $360 charge for luggage. 4 bags. Obscene. If you wait until the airport to add bags they charge more. Unfortunately I waited. They claim the check in process should have been clear to me that I needed to check in bags in advance. It really did not. The website is deceptive and tries to get you to check-in without mentioning the excess charge. Employees seem to enjoy gouging customers at the terminal. Charge for soda? Employees were rude. Terrible service and airline. Avoid at all costs."
Pros: "JetStar has gotten some bad reviews, but I found this flight to be quite acceptable. Everything was straightforward, as compared to Virgin Australia. Basically, no surprises."
Pros: "I arrived safely."
Cons: "Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst."