Enjoyed the comfort of the seats, slight delay to departure time but prompt takeoff and landing.
It asks about entertainment tho it’s not applicable. 10/10 for Rex 👌🏻
Not sure how to answer on the entertainment as there wasn’t any.. Comfort, I wasn’t comfortable as I was on the window side and a morbidly obese man sat in the middle and eased out into my space. I had sciatica so I wasn’t able to move much to get comfortable. Food wise I have a wheat allergy and asked if there was a gluten free option and was given a Byron bay cookie which was lovely tho it wasn’t wheat free. Not to worry. I wasn’t expecting there to be any appropriate snacks for me anyhow. The staff were very generous with the snacks and their concern for the passengers. The staff were amazing tho. Truly amazing ! One of the staff must have noticed my discomfort and helped me out to stand in the back of the plane to stretch which I really appreciated. I would fly with REX again without hesitation. Thank you very much. It was my first flight with you and I look forward to my return flight home on Tuesday. Best wishes to your company 👌🏻
All good, was a one hour flight so no food or entertainment which was expected
Rex is an underrated airline. Its my first time flying them and they were fantastic. the only things that annoyed me about my flight were things other passengers did so it was nothing i or REX could change
Really enjoyed flying with Rex the boarding and booking baggage on was easier than most. I will beat using Rex next time.
On time and a quick flight and staff vert good
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Cons: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Cons: "Staff only do the minimum they don’t go out of their way to make your experience special, unfortunately if you don’t ask you don’t get"
Pros: "The crew was very nice."
Cons: "We received a food menu at the start of the flight, but didn’t get the mid flight snack that was shown, would like to have hotter coffee"
Cons: "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
Pros: "Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine."
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand."
Cons: "Passport control in San Francisco took a very long time."
Cons: "The frittata and the spinach was not the best meal, but the rest seemed really good."
Pros: "Fast boarding and great entertainment."
Cons: "Food was sparse and water hard to come by. The ability of passengers in front to deeply recline their seats made the flight uncomfortable and claustrophobic."
Have to pay for food and drinks. Inflight entertainment wasn't working.
Easy process and no delays. Economy-X seats could do with some lumbar support and the padding in the seat pan was compressed so a little uncomfortable, but LOVE the legroom.
Pros: "We did not use this flight and I was told that I could not receive a refund."
Pros: "Movies good Boarding and luggage retrieval good"
Cons: "Arrived an hour late Was another passengers fault tho but annoying"
Pros: "Despite the delay, bording was quick and efficient, crew were welcoming"
Cons: "It would have been a normal trip but we were delayed about an hour in Cairns because the passenger count didn’t add up to what the computer said. This made it very tight to catch our next flight. Barely had time to use the bathroom."
Pros: "Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas"
Cons: "Food was not appealing but the beverages were great."
Pros: "The crew was good much better than some of our later international flights with air canada"
Pros: "The seats have a great amount of leg room."
Cons: "It is nice that they offer a complimentary meal. However, the vegetarian option did not taste good."
Cons: "The computers continue to be problematic. It took 25 minutes at the checkin desk to get the system to take my document numbers. Also the in flight movie system has issues with touch sensing, often being slow to respond and misreading the location of the touch."
Cons: "My airline, Air Berlin, went bankrupt. I was never notified. Had to cancel my cruise."
Cons: "My flight to Munich was cancelled because Air Berlin is insolvent. Air Berlin will not refund me. I had to go through American Express to get support, and I missed my 30th birthday with my friends in Europe because I never was able to get this resolved."
Cons: "Flight was cancelled w/out further notice. Had to get 3 different flights"
Pros: "No service given."
Cons: "Airberlin cancelled my flights a week before I left, wouldn't aid me in rescheduling with another member of the Oneworld alliance, and wouldn't issue a refund. Stay away from this airline."
Cons: "Flight delayed, connection flight canceled, lost luggage TWICE, no solution offered to the passengers, no compensation. Had to take a 7-hour night train at my own expense to get to my destination. Awful company, no wonder they go out of business."
Pros: "Absolutely nothing to like"
Cons: "They delayed the flight and notified me by e-mail when I was already at the airport !! There was no representative at the airport to discuss anything or even communicate anything. Since delay in flight from NYC would cause me to miss my flight from Dusseldorf to Vienna (next leg), they randomly added two more legs to my trip, extending my travel to Vienna to be almost 24 hour experience. For a mere $60 more, I could have flown with various other airlines if I new this would so bad. No communication and absolutely no willingness to discuss any options from the airline company customer service. Also, on the plane the seats are so close to each other, that I, a short guy of 5'2" could barely fit in between."
Cons: "Smallest seats I have been in my life. Even when sitting up straight my knees were pressed against the seat in front, I'm only 1.69 mts and it was an 11 hour flight that's unacceptable. Never again"
Cons: "Air Berlin lost our luggage on a 2 week trek vacation. Bag got stuck in Dusseldorf, where we were connecting through on our way to Geneva. Everything we had for two full weeks of trekking was in our bags, and we didn't get them back before we started the trek! Absolutely do not recommend."
Cons: "My flight from Zurich to Dusseldorf left 1.5 hours late making my connection for San Francisco very short and stressful. AirBerlin offered no information beyond the gate number as to whether the flight was being held for our late arriving plane of other guidance. The legroom on the seat on my first segment was so small that it was impossible not to have my knees jammed into the seat in front of me and when an AirBerlin employee flopped down in the seat in front the seat smashed into me bruising my knees. Horrible, horrible airline!"
Cons: "temperature on the flight was pretty warm, couldve been a little cooler"
The flight was cancelled 7 hours before it was due to fly and Jetstar said they couldn't get us on any other flight that day. We took a refund and easily booked a Virgin flight close to the time of the canvelled Jetstar flight.
No entertainment at all and any food or drinks had to be ordered and paid for...crew was ok as they looked more worried about Covid rules and restrictions instead of the well being of myself as a passenger...
Pros: "We arrived safely and on time."
Cons: "The pricing seems low when purchasing the ticket, but we were charged $45/bag for our carryon bags that could easily have fit in the overhead bins (and on a separate flight with another airline that is what we did). Seems like a money grab to charge for the carryon if it weighs more than 7g or whatever small amount. Just take that cost into account when booking your flight."
Pros: "The crew were not particularly friendly. They were somewhat abrupt."
Cons: "The crew’s attitude to passengers and manner of communication. The flight was delayed by about 20 to 25 minutes but there were no announcements about it or apologies for the inconvenience."
Cons: "The attitude of the crew towards passengers with children. They made us wake up our sleeping child because she was on a blow up cushion that obstructed her leg space. Even though we explained it could be deflated in a single second and was not causing harm to anyone else they still made us move it. Also, they gave us a guilt trip for changing a peepee diaper in our seat (careful not to touch any seats) and wouldn't take the trash. As any parents knows, changing a diaper in an airline bathroom is one of the most unsanitary and awful things you can do with your young child due to the extreme lack of space. Airlines in general should make a "family bathroom" with more space for parents to change their kids."
Pros: "We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!"
Cons: "Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more."
Pros: "THE PRICE OF THE TICKET IS WHY YOU WOULD FLY JETSTAR. OTHERWISE, YOU WOULDN'T FLY JETSTAR."
Cons: "The food menu is very limited to bready, carbohydrates - not a single salad or actual meal is available. Everything is tv dinner style. The entertainment only changes every few months so if you are frequent flyer with JetStar, you'll get bored of the movie and TV selection within three flights. The customer service varies wildly. I had one flight where a steward spilled a cup (literally) of water on me and handed me two napkins, and another flight where they moved me to a more comfortable seat upon request. Also, the JetStar membership is a JOKE! I paid for a year membership with the offer of deals and lower, membership prices. HA! I have yet to see an international offer, and they only reduce prices of say entertainment by $1. Also, they don't have an actual MILES program. If I was flying with ANY other company, I would have received some type of positive upgrade for all my flying with them. I must have flown 100,000 miles with them this year already."
Cons: "Their luggage policy is a joke. Boarding is a cluster. Cheap airline."
Pros: "flight comfort was as expected"
Cons: "plane was over an hour late. a week before another Jetstar flight to Queenstown was 2 hours late. seems Jetstar is often late."