Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."
Pros: "The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand."
Cons: "I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule."
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Cons: "Breakfast was not tasty. Options could have been better."
Pros: "The space!"
Cons: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Cons: "Seats, food, entertainment"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Cons: "There was only approximately 13 inches for the aisle between seat sections. It was mostly women with big wide hips who kept me awake most of the 12 hour and 34 minute flight, as they brushed my shoulder disturbing my ability to rest."
Pros: "We liked that we got to watch some entertainment for an economy seat."
Cons: "The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me."
Pros: "Very friendly and helpful staff"
Pros: "The entire experience is well thought out"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Cons: "Cold flight Food average at best Overall nothing flash and nothing bad solid average"
Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"
Pros: "Very friendly ticket counter staff and flight crew."
Cons: "Booked flight through Kayak on Virgin Australia, but found out it was a codeshare on Air New Zealand. No where during booking did it show we would be charged for 1 checked bag a piece. Got to the airport and Air New Zealand was going to charge 134 AUD for each checked bag. Fortunately, they recommended going to the Virgin Australia counter to see if they could add a checked bag to our ticket. The nice people at Virgin used an online code to give us a discount so we only paid 25 AUD a bag. Thanks a lot for the heads up Kayak. We will book direct next time to avoid surprises. Also, almost all movies on Air New Zealand were an extra charge, and the only drinks offered for free on a 3 hour flight were coffee, tea, and water - no soft drinks."
Pros: "Air NZwas a good carrier"
Cons: "Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help."
Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"
Pros: "Air New Zealand is one of the best air experiences we've had. Employees seem to enjoy their jobs and are usually happy. Very service oriented. Ground staff and check in terrific. Why can't USA folks and TSA figure this out? Updates from flight deck were good and pilot seemed to avoid some expected turbulence. Cabin crew friendly, competent, helpful. Food was very good, nice touch with comp wine. Entertainment options were many and good variety. Hope to fly ANZ again someday."
Cons: "A little weird, to go out of secured concourse and go back through security, again, in Auckland. Safety, I suppose. At least process was fast and efficient and folks were friendly."
Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."
Pros: "Friendly team on board"
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Pros: "Good flight. Good crew. An overall good experience"
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Cons: "Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip."
Pros: "Great service, friendly people, kiwi spirit"
Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
Pros: "smooth flight, good treats, great legroom and fun crew!"
Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."
Cons: "Tv didn't work to Australia so they moved us to the back row and tv quit working again on the return flight. The flight attendant wasn't helpful and I would rather fly with Jetstar this flight was below budget airlines"
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "It was s safe flight."
Cons: "I didn't feel valued and appreciated. Poor options for complementary food service."
Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Pros: "They put me on a flight to Auckland and then a flight to Wellington"
Cons: "Well I didn't even get on this flight because the plane haven't even left wellington when it was supposed to have been boarding in Sydney had to get two different flights"
Pros: "I loved the food, the flight attendants were lovely, and the selection of free entertainment meant I was never bored."
Same as before very over rated plus super expensive to change flight date lots of penalties and bs fees
Pros: "Crew was excellent.."
Cons: "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
Cons: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."
Cons: "Shorten luggage wait time to arrive on the belt."
Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Pros: "the food is amazing"
Cons: "The crew"
Pros: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Pros: "Great crew and entertainment"
Cons: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."
Pros: "Good food friendly staff"
Pros: "We went almost 4hours without water served"
Pros: "New plane, 380 i think, so everything worked well"
Cons: "This seem kaotic, people don't listen, staff send over it"
Pros: "Entertainment and great inflight staff service."
Cons: "Food needs a bit more innovation."
Pros: "good entertainment, great staff"
Cons: "plane a little older, but all in, it was fine"
Pros: "the crew are nice"
Cons: "food limited selection"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "The comfort ,food"
Cons: "Crew was not polite and had an attitude when requests was made."
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."
Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."
Cons: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Pros: "Food and beverage choices were excellent!"
Cons: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
Pros: "Quick boarding, on time, nice amenities near the gate."
Cons: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"
Pros: "Legroom and how attentive and pleasant the fight crew was."
Cons: "Kitch design, fat people should not be allocated middle section seats"
Pros: "the flight was on time"
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Pros: "Usual suspects. Emirates does a lot right! Consistent product, and has been over the years it serves the Addis route."
Cons: "I hate how more often than not ADD flight do not get bridges so you have to deal with Dubai's stifling heat."
Cons: "Did not get wheelchair assistance for my dad as requested."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Pros: "Great service, good food, lots of entertainment options."
Cons: "Hard to sleep with multiple service times"
Pros: "Very comfortable and smooth ride new plane from SF to Dubail"
Cons: "Business class too expensive for individual travelers"
Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"
Cons: "Leg space too less. Cramped seats"
Pros: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Cons: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Pros: "It was good services"
Pros: "Everything is perfect."
Pros: "Treated superbly!"
Cons: "Absolutely nothing."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Cons: "Flight was nearly an hour late leaving."
Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Pros: "Fantastic Service On time Easy boarding"
Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "It was a good and pleasant flight"
Cons: "The food was not good and it was not enough"
Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."
Cons: "cramped seats. a miniscule snack, with no napkin to clean up with"
Cons: "When my bag got lost"
Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"
Pros: "Short flight . It's ok"
Pros: "Dinner meal"
Cons: "Seat in last row very uncomfortable"
Cons: "Did not have any meal for the 2h45m flight"
Cons: "Delayed Boarding and they didn't say anything."
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "Loved the two cords in the seat behind me and the iPad idea"
Pros: "- The kindness of the crew members - The food - The entertaining aboard"
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Wine and speed of service was excellent. Friendly and approachable crew."
Pros: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Cons: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"
Pros: "Great service as always!"
Pros: "Warm service, provide healthy high fiber choice of food"
Cons: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."
Pros: "great flight and staff very nice and helpful. Arrived early even better"
Pros: "Arrived on time"
Cons: "Qantas crew occupied other business class seats and were given preference for meals. When the attendant got to me, there was no selection left. flight attendant got my drink order wrong"
Cons: "Can't believe they charged me $240 for an extra bag!!"
Pros: "Entertainment selection was good, that was about it."
Cons: "Service was so poor. Being in economy they treated you like you were more of a nuisance to them then a customer. Got one drink served to me, 3 hours in, on a 14 hour flight. Our first meal was 3 hours in, and was served 30 min after the people next to me. Trash and dishes were not picked up and when we asked attendant he asked us to bring them to the cabin ourselves! after sitting with them in front of us for an hour after dinner. Window screens left up during flight omitting sun glare making It hard to sleep. been making the LAX to Brisbane or Sydney flight to 8 years now, Qantas has progressively got worse while Virgin customer service remains as a high standard. Looks like sales on Qantas will no longer entice me, I'll be sticking with virgin"
Pros: "Good solid Qantas service, comfortable seating, flight on time and just a nice all round product."
Cons: "Aircraft swapped from a 332 to a 738. I'd specificity booked this flight to avoid the 738."
Cons: "In flight entertainment die not work for me..."
Pros: "the crew was nice and helpfull"
Cons: "The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc."
Pros: "Good space for economy"
Cons: "Did have to pay for a snack … but hey, its virgin!"
Pros: "Great in flight service experience"
Cons: "Entertainment choices are limited"
Pros: "same as first leg"
Cons: "same as first leg"
Cons: "WiFi needs to be standard"
Pros: "On time"
Cons: "Never ever EVER book thru byo jet. Business breakfast was shocking obviously budget driven not presentation nor taste. Who declared that Arab cheese was consumable. Never book thru BYO jet"
Pros: "Crew is always lovely"
Cons: "The delay and then needing to fly low and take longer to reach destination But I’m saying that I understand it was unavoidable and necessary Just an inconvenience"
Pros: "Nothing,the flight was full of young children,who waited hours before flight after getting in plane we were told the flight will be further delayed,we would reach Auckland 3;15 am, people were hungry the airline should have had the decency to feed the passenger."
Cons: "If I could give zero stars or negative star rating , I would!!!! The scale should have a zero as this is the worst airline in the WORLD!!!!!!!"
Pros: "Had a window seat with great views of the countryside- 2 hours seemed to pass quickly and the crew were good"
Pros: "Very helpful"
Pros: "Coogan and Brydon"
Pros: "It was a good flight. Arrived on time"
Pros: "An hour only"
Cons: "Nothing special"
Pros: "Crew blocked the seats in our row as we had a small child and they had the room... awesome!"
Pros: "Legroom and seats"
Cons: "No entertainment"
Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"
Pros: "Punctuality is the most important and they achieved it."
Pros: "On-time performance."
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Cons: "30 mins on the phone to get a meal voucher that covered less than half the cost of the. Meal"
Pros: "I liked everything but my chair was very uncomfortable but otherwise everything was great the staff were really good too"
Cons: "Uncomfortable chair"
Pros: "Easy check-in, on-time arrival"
Cons: "The snacks are very boring."
Pros: "Helpful train people arriving and leaving Brisbane airporr"
Pros: "Flight crew were great."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Cons: "there were not enough desks to check in at brisbane so many people missed there connecting flights. I flew with Delta and the process was much easier. Simply just dropped my bags off. Was also told the flight was being held, then when I arrived at the desk was told my bags wouldn't make it on the plane."
Pros: "The new App for you mobile device is good. I enjoyed watching the movies to help pass the time."
Cons: "There is never enough room in the seats. I am not a big person, but when a big man is sitting in the seat next to me I do not have my own space."
Cons: "Wasn't happy that my suitcase was broken for such a short flight from Brisbane to Cairns"
Cons: "I was sat next to a rather large person and felt squished some of the time"
Pros: "Overall this flight from Brisbane to LAX was fairly pleasant. Despite being reluctant to commit to any changes in the (uncomfortably cold) cabin temperature, one of the crew did respond to my inquiry by returning to say they had adjusted the temp upward to 24C, which in my mind earns them an A for Effort. What I had of the food was acceptable, but nothing to write home about. The touch screens seemed to work much more effectively than in the past, so those may have been upgraded. The crew I dealt with were generally very pleasant and responsive. The restrooms had sufficient toilet paper (never a guarantee), and as a stroke of luck, there was virtually no turbulence, that always makes things nicer."
Cons: "I was right by the gate before the flight but never heard any announcement calling out rows, the economy passengers just started herding themselves (as always) and eventually got in line/on the plane in what seemed to be a haphazard fashion. Like so many times before, the air conditioning was set too cold (they said it was set to 22C as if this is normal - that might be an average setting of comfort for a grown male wearing a full suit and walking around in an office setting, but not for a plane half full of females who aren't able to move around and get their blood circulating). The music and movie selections seemed to have changed over the years. I have pleasant memories of Virgin Australia offering virtually anything your heart could desire at the touch of a button, but this time around I couldn't find any artists that I recognized let alone liked, and the movie selection seemed much thinner. Licensing issues perhaps? For me this was actually disappointing."
Pros: "Boarded and departed on time. Good smooth flight."
Cons: "No window at seating. Disappointing for child traveller"
Pros: "Staff Are Lovely and so Helpfull"
Cons: "Just don't Like Flying haha"
Pros: "Smooth flight, departed on time"
Pros: "The free snack us an unhealthy chocolate..ok for spinning freeinflight ad but insulting to the intelligence of customers"
Pros: "Great pilot in very bad weather"
Cons: "No umbrellas offered on disembarkation in heavy rain"
Pros: "On time & comfortable, with reasonable food."
Cons: "Service from flight attendants wasn't as friendly as usual."
Pros: "good to include a free snack"
Cons: "Three of our party are coeliac and no gluten free option was available and the only choice we were offered was to purchase the gluten free cookie - which we declined. The picture in the back of the menu of the free snacks included a gluten free option so we were a bit annoyed that this wasn't available."
Pros: "All stages went well, which is just what we wanted after a very early start. We just wanted to get home with the minimum of fuss....and that's exactly what happened. Plenty of notice was given about the change of departure gate so that wasn't a problem. Friendly staff, nice snack and a good cup of coffee to keep us going."
Cons: "Just the seats. We flew Virgin both ways and overall had a great return trip. Thankyou"
Pros: "Everything was a pleasure, the staff, the flight were all great,I will definately be recommending virgin to all my friends. Thanks for making the experience most enjoyable!!"
Pros: "Free bag, easy going staff, very quick boarding, quite nice overall"
Cons: "Only the weather delay, but that cannot be helped."
Pros: "Everything was above expectation"
Pros: "Pleasant crew."
Cons: "Appalling that in this day and age, Virgin does not cater for gluten intolerance. It's not hard to have meals without wheat, yet there's never a gluten free option even when there are non-Pasta based dishes such as curries and stir-fries. Gluten intolerance is so common these days so it's unbelievable that Virgin doesn't try to ensure at least one of the dishes doesn't have wheat/gluten. A 5 hour trip to/from Perth to Brisbane is a very long time to have no savoury meals. I never thought I'd say this, being a loyal Virgin flyer; Qantas is looking more appealing as they cater for GF meals Alim domestic flight and have started to improve their customer service."
Pros: "Crew were very helpful and friendly. Mum needed wheelchair assistance and they made it easy for us."
Cons: "Only cow's milk was available for tea and coffee. No option for non-dairy. There were no snacks or sandwiches or hot food that did not contain animal products."
Pros: "Good points : Staff Aircraft Boarding Seating WiFi entertainment"
Cons: "Bad points: Meals/drinks (just ok....) Coffee :( (don't even think of it)"
Pros: "Everything else was great with Virgin other than bus transfers to plane."
Cons: "Id prefer loading onto the plane directly at the gate, as with this flight today we had to be bussed from the gate to the plane which means loading onto the 20min earlier than usual for an already early flight."
Pros: "Great crew and seats were very comfortable"
Cons: "The person sitting next to me was extra nervous which was a little un nerving"
Cons: "If the boarding time had remained unchanged and there was more legroom"
Cons: "Had to sprint it to get to our connecting flight. The crew was not helpful at all and had the gall to charge an outrageous bag fee."
Cons: "We were shocked to be charged $275 for two checked bags. At the point that you are checking in you are trapped and don't have a choice but to pay it. We were told that if we had paid in advance it would be cheaper, but we didn't know what the weight of our bags would be so I just figured I'd pay at the airport. They didn't say that they charge so much more at the airport - which is a total rip off. We were also harassed by not having the email that showed we purchased an Australian Visa which is digitally tied to our passport. If they need to verify our Visa, then they should have the electronic means to verify it. Also, we were traveling from Sydney to Auckland so since we were leaving the country I'm not sure why they had to see our Australian Visa in the first place. We were already in the country!"
Pros: "Good price, nice flight."
Cons: "Waited a very long time to get off the plane & be shuttled to the terminal - 20-30 minutes. Flight attendants shouldn't have to go all the way up front or to the back to bring me a cup of tap water. They could have a pitcher or bottle handy for those not purchasing drinks or food."
Pros: "Straight forward and timely service. Staff was fun and engaging."
Cons: "Forced to check carryon because it was over 7 kilograms, but it is a standard carryon suitcase. Weight is irrelevant as it goes in the same plane. I understand keeping folks in check so they don’t bring big bulky items, and I get pushing the weight angle to drive sales, but taking the bag (after folks have paid for the “extra weight”) and putting it in the belly is excessive. As a male, I had no purse and all of my items were taken from me and I had to hope they made it to the other side (which they did, but it isn’t always the case). However, my wife was allowed to have two items (purse and carryon) as long as each were under the 7kilos and combined weren’t over 15 kilos. My bag was 14.4 kilos. Same weight being brought on and it’s just semantics and really kinda sexist against men if you think about it. Just sayin..."
Pros: "The fact that we arrived at our destination."
Cons: "Flight was delayed by 1hour, then by another 20 min, then we sat and waited without any information as to what was going on for another 40 min before we finally boarded. Not good enough Jetstar!"
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Cons: "Ridiculous to pay for water. It was a 3 and a half hour trip. Who doesn't provide water for such a long trip. And of course it wasn't cheap $5 a bottle."
Cons: "Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg."
Pros: "Ease of boarding, friendly flight crew."
Cons: "Rude ground staff."
Cons: "Had to pay significant fees for checked bag even though it was an international flight"
Pros: "Safe airline. Kind staff."
Cons: "We could not check in online and waited over an hour to check in then due to our luggage had to wait in a separate line to pay. We arrived not knowing this is a budget airline and you have to pay for everything. Due to weight restrictions they forced us to check our carryon luggage for $100 AUD per item. They said their website tells you of this fee but 3rd party sites, such as Kayak, does NOT upon booking. We were very frustrated to be paying such a large fee to check our carry on luggage. Kayak should tell you about these hidden fees upon booking as the fees were in the fine print AFTER booking and we simply did not read the fine print. Very disappointed in the lack of communication from Kayak. Entertainment cost an additional $10 and their choices were limited, food and drinks also cost $ on the plane."
Pros: "I like the crew. I think they make a very good job."
Cons: "I didn't like that you have a limit at 7 kg at cabine bag. I came from Europe with a 10 kg cabine bag with WizzAir., then I continued with Saudia. I observed that Jetstar has that limit and I was obligged to take a checked luggage"
Cons: "No service to customers who did not buy food or drink."
Pros: "None of it"
Cons: "The whole Jetstar team"
Cons: "Auckland free Wifi 45 min, wha ???"
Cons: "This is a budget Airlines. I had to call to assign seat and pay for seat. The phone representative was horrible. Also, at the airport they told us to check in baby stroller which we did and they gave us a tag for stroller. The stroller never arrived in Auckland. We had to buy a new stroller. The food we paid for in advance was not cheap at all but they gave us egg sandwich."
Pros: "Boarded quickly and no delays. Didn't order any food and no entertainment on planes from Nelson to Auckland"
Cons: "Baggage took a while to come out. Likely due to Jetstar only having one carousel."
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."
Cons: "RIDICULOUS baggage fees. Because I booked through Kayak I never received a confirmation from the airline. When we went to check In at the airport I was informed I would have to pay $160 PER BAG and $35 PER KILO over 15kg. The agent informed me that I needed to pay baggage fees based on weight at the time I booked. How in the hell am I supposed to know 2 months in advance how much my luggage weighs? The baggage fees were 4 times the price of the ticket! And then they weigh your carry on to try to collect even more fees if the total weight of your carry on exceeds 7kg. No food or water on board and VERY rude head flight attendant. NEVER AGAIN and I will think twice about booking through Kayak given I was never informed of these fees in advance."
Pros: "I loved our crew! Super friendly and willing to assist you in anything that was needed."
Cons: "The extra baggage fees, my bad, I thought I had paid for it. Luckily I stored most of it in Sydney, since I was only going to be in Auckland for a day. We left 45 minutes late without explanation...that was lame. I don't think I will fly with them again unless I just bring a backpack."
Pros: "I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I"
Cons: "That I had to pay another $60 for the cost of checking a bag."
Pros: "we were not offered in advance to buy luggage and where then told it would cost us $25 per kg, when we had 5 people and over 100 kg on us, at $2500, that would have been double what we paid for the flight for a paltry 20 kg per person, which is highway robbery. we declined the flight and booked again on qantas. stay away from this crooked airline."
Cons: "Horrific! My sister, mother and I paid 1000 Australian dollars for baggage. An outrageous amount because I apparently didn't specify that we would be checking our 3.bags. The crew was very nice but the plane was dirty and they gave you absolutely nothing. Awful."
Pros: "One must take extreme care to anticipate and include adequate baggage weight at booking or suffer significant (painful) cost penalties."
Cons: "It cost $120 per person for extra checked luggage. This was an unknown cost. Disappointed with this factor."
Pros: "I am still in denpasar"
Cons: "Oberstar nickels and dimes you. $4.00 coffee, you have to be kidding"
Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"
Cons: "Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel."
Pros: "Flight was reasonably priced."
Cons: "Flight was not on time and boarding was not efficient."
Pros: "The flight was on time. There was much more leg room than TigerAir."
Cons: "After flying TigertAir, Jetstar was much easier with baggage options. There was still uncertainty about the carry-on weight. I ended up purchasing too much additional baggage weight."
Pros: "Lot of seats were available . Flight timing was very suitable .Avoided the rush hour. Reached on time ."
Cons: "No free checked baggage especially for international travel ."
Pros: "Crew were nice,flight itself went off without a hiccup and was fairly fuss-free"
Cons: "Our flight was delayed by approximately 1 hour, and there were few announcements about this until fairly late, and the departure billboards were slow to update too. Also, no armrest on my seat's right arm which was a little less comfortsble that it could have been (window seat, emergency exit row)"
Pros: "They made room for me on the next flight"
Cons: "Everything - they texted me telling me that the flight was delayed, and then I arrived at the gate and told me it left an hour earlier. I have text messages to prove that it was scheduled at 1:30pm, the plane left at 12:35pm and I had already checked in, checking in my suitacase, and the flight left without me and took my suitcase - absolutely ridiculous."
Pros: "The flight wasn't full so we could spread out."
Cons: "The baggage charges were unbelievable. More than the flight."
Cons: "They cancelled our flight with no warning, we had to scramble to find an alternative connection to our international flight. The voucher they gave to compensate was more of an insult than anything. They also have ridiculously low maximum weight limits for carry on and then charged absurd rates for checked luggage."
Cons: "The made me pay $50 for my skateboard as checked luggage! Skateboarding is not a crime and I'm not a f ucking terrorist! If I was forewarned I could have pre paid and it would only have cost me $12. Either way, it's feking bullshite!"
Pros: "Everything and everyone were quite efficient and on time."
Cons: "Food was non existent (that's the way this airlien operates. Water was not even offered but they supplied water when asked but not bottled water."
Cons: "I will never fly Jetstar again!! ONLY AFTER I BOOKED AND PAID, the system allowed me to book my baggage. Imagine my disgust when I was charged over $100 per bag!! If I had known the outrageous baggage charge, I would not have used this airline, and I never will again."
Pros: "I liked nothing other than my very expensive Gold luggage (which seemed like that was what I was paying for) arrive at my destination as expected. I liked nothing about the flight experience."
Cons: "Oh where do I start. I guess check-in at the Sydney airport. Apparently this airline has a very different baggage policy. A policy that is not really readily available for you to see. Customer Service at the counter was horrible including the manager that we talked to. We ended up throwing things in the trash to get our weight down and we were told we changed our baggage weight and lowered our own allowance . How rediculous would that be of us. They even told us we were only allowed 1 carry on which includes our purse and could not be over A certsin weight. For a small carry-on......that is really rediculous. Our luggage cost us $470.00. We had no complimentary food or entertainment for our 8 hour flight. We will NEVER fly this airline again and I hope from reading this review and many others, that you won't either."
Pros: "Flight left on time. Boarding was very smooth."
Cons: "There appeared to be a patch of somebody's sick, from an earlier flight, ground into the carpet on the aisle directly adjacent to my seat. I did not get down to smell it so I cannot confirm exactly what it was. Regardless, this should not have been left by the cleaning crew and should not have been ignored by the cabin staff. Disgusting! Having paid for an upgraded coach-class seat, I would have expected complimentary water to be offered during a 9-hour flight. Jetstar has taken 'no frills' flying too far."
Pros: "The price"
Cons: "The tight quarters, and the fact that I had to pay for a cup of tea. I also thought that the 160$ fee for a bag was completely ridiculous. I was traveling from another country and would not have known to pre buy baggage."
Pros: "It landed safely"
Cons: "It was late. The seat spacing is so tight I can't sit with my knees together. Painful after a while."
Cons: "I booked an international flight between Syndey, Australia and Auckland, New Zealand on Jetstar. About a two weeks prior to our trip I received an email that, among other things, asked if I needed to Pay for "extra baggage". Naive me! I assumed that on an international flight that one bag was at no charge. But NO! When I got to the counter to check in for the flight I was told that since I hadn't paid for our one bag per person prior to now, that they would be charging us $100 US per bag. If we had purchased it prior to checking in the cost would have been $20 per bag. After paying $200 for our two bags I felt totally taken advantage of. Beware. "Extra Baggage" means ANY baggage!"
Cons: "They lost my baggage payment fee before check in. They then charged me 200 dollars to check my bag even though I paid the fee online beforehand. I had the charge to prove it. When I called the company to discuss both charges, they refunded the pre-charge because the 200 fee was more. Avoid at all costs Also seat was unclean and flight was 1 hour delayed"