Flights to Napier Hawkes Bay (NPE)

Flight crew is great

Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service.

Quality of interior

Food

The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight.

I’ll lile it all

My foot rest didn’t extend all the way up, button was broken

They got me were I was going, just as it says on the tin.

Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne.

Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !

Not enough to room in seats for a flight this long

I didn’t really like the fact that we had to pay for seats.

Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing

Delay but stuff happens eh.

Quality of interior

Food

everything was lovely

the outdated on flight entertainment system

The view

Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen.

Efficient, convenient and quick

I didn’t really like the fact that we had to pay for seats.

Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Got here early! Love that!

Nothing.