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Pros: Thank you so much for returning my laptop to me. I left it on board seat 4c. Made my day , comfy fast flight

Pros: Even though the plane arrived late which was not the fault of the staff at Coolangatta, the whole trip went very well. Thank you Jetstar

Pros: Value for money flight.

Cons: Flight running late causing ongoing difficulties later in the evening. Flight crew could have been more aware and in control of rowdy, annoying passengers causing difficulties for others.

Cons: May be offered water to everyone.

Cons: You guys didn't make it clear I didn't have luggage on the way to Brisbane it was included on the way back it wasn't ? So was hit with a unexpected fee for luggage

Cons: Allow 10kg hand luggage

Pros: We had to change aircraft as the one we were on wasn’t flying. However staff were happy and just got the job done!

Pros: Price was good. Flight was delayed due to delay in incoming flight, and explanation was clear.

Cons: My poor spine does not like budget airline seats at all.

Pros: Good crew, easy flight. Front and rear plane entrance and exit.

Cons: You have to pay exorbitant amounts for food and drink - no complimentary anything.

Pros: Quick and easy, just as expected, staff professional and. Friendly

Cons: No thrills airline. Pay for any extras (snack, drink) no entertainment

Pros: Travel good

Cons: There was a delate

Pros: because I fly a lot in the US, I actually thought there was more space on the planes than we usually have here. I also don't mind not having food for free since we don't usually either. beverages would be nice, but since we were able to bring our own through security in Australia, it didn't bother me. Compared to most airlines in the US, it was great. Much more efficient as well. Even though we had to pay extra for luggage, there was tiered pricing by weight and it was still cheaper than most carriers in the US.

Pros: Customer service for the return flight

Cons: Flight delayed due to mechanical problems. Headrests aren't comfortable No food or entertainment Surprise fees for baggage with ridiculous carryon allowance (7kg)

Pros: Flight was good.

Cons: Check is cthe confusing. First you cannot check in online. It was a domestic flight but check in was in international terminal. The lines were confusing and we had to change lines because of the confusion. There was no one to answer your querstions. I had to interrupt an check in person who was helping someone else so not to be late for flight.

Pros: The staff were very good.

Cons: I booked a seat and did not get the seat l had booked.

Pros: all ok.

Cons: nothing

Pros: Quick flight

Cons: Boring and uncomfortable

Cons: This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

Pros: No delays, boarding and flight were smooth.

Cons: Crew were terse and unfriendly. Seats were less comfortable than JS.

Cons: plane was half hour late leaving because JetStar does not allow enough time for turn arounds from plane arriving from elsewhere. That said, the pilot did do his best to catch up for lost time once in the air.

Pros: Charges for more than 7kg for carryon (all combined carryon)! Geez, the bag weighs 3-4 kg empty and the charge is exorbitant! Where’s the focus on customers first? Prefer Qantas and will stick with them in the future. My first and only Jetstar experience was a 2

Cons: See above

Pros: The staff were very good.

Cons: I booked a seat and did not get the seat l had booked.

Pros: Plane was nice and comfortable

Cons: Flight was second leg of an international flight but that wasn't indicated anywhere nor were there any alerts. So, nearly missed the flight even while arriving in plenty of time for boarding, we had to pay another $8 for the shuttle to the international terminal even though it was a domestic flight. Staff was not understanding of why that might be confusing, and kept referencing the amount of numbers in the flight number that should have magically indicated to us that it was an international flight.

Pros: The tv size, charging station, foot hammock

Cons: No delay,

Cons: Dinner choices could be better. Slow boarding process.

Pros: Great crew & nice meals.

Cons: The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time.

Pros: .

Cons: .

Cons: To fly on time.

Pros: Watching the hand luggage scale being wheeled out by a cranky employee was delightful

Cons: A woman who clearly couldn’t speak English having her weighed parcel thrown off said scale when the worker got too impatient with her. A cup of sunshine wouldn’t have gone astray

Pros: crew was friendly, online checkin opens 72 hrs before and they send notification email as a reminder.

Pros: Boarding was quick

Cons: The flight had a lot of turbulence

Pros: Travel good

Cons: There was a delate

Pros: On time arrival

Cons: Horror ale checking and baggage procedure

Cons: Flights to & from Sydney to Melbourne were ok!

Cons: Having to pay for baggage & food for such a long flight

Pros: quick boarding

Cons: there was an hour delay and we were not really told the reason.

Cons: You wanted to charge me for a bottled water? Seriously, felt that was a bit odd. But overall nice plane, smooth flight! Can't complain!

Cons: They choose to weigh bags just as we were boarding and as I was 1kg , I had to check in my bag , but apparently it has to go on the next flight. So now I have to wait for 2.5 hers in Sydney for my bag and had to pay $50 for the inconvenience. I would expect this from Tiger not Jetstar

Cons: Late

Cons: Delayed by nearly 3 hrs

Cons: We did not get on the flight, there was no staff available to check in our bags. Everyone we spoke to was rude and abnoxious at Brisbane airport. The only people were lovely and helpful were the volunteers in the blue shirts who tried to direct us in the right direction. We finally got on a flight and still had to pay for it.

Pros: crew was friendly, online checkin opens 72 hrs before and they send notification email as a reminder.

Pros: We got here safely

Cons: USB port

Pros: It is a short trip and it is easy to get on and off the flight without too much hassle. Except when it is raining as you have to walk from the terminal to the plane. No Food or Entertainment is provided as it is such a short flight

Cons: On time

Pros: Not much

Cons: Remote stand boarding

Pros: Friendly staff

Cons: N/A

Pros: Price was good. Flight was delayed due to delay in incoming flight, and explanation was clear.

Cons: My poor spine does not like budget airline seats at all.

Cons: We did not get on the flight, there was no staff available to check in our bags. Everyone we spoke to was rude and abnoxious at Brisbane airport. The only people were lovely and helpful were the volunteers in the blue shirts who tried to direct us in the right direction. We finally got on a flight and still had to pay for it.

Pros: Time of boarding and the flight were fast and on time.

Pros: We had to change aircraft as the one we were on wasn’t flying. However staff were happy and just got the job done!

Cons: Announce the app download well before boarding so that I can get it. I never had a chance

Pros: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.

Cons: Some fashion model wishing me happy flying? I really don't know. :)

Cons: Everything

Pros: Seat material (leather) and cushion was comfortable.

Cons: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.

Pros: It was quiet. Quick and comfortable waiting for our flight. I enjoyed the meat pie, coffee and service while waiting. I was aloud to have a nap. Felt refreshed. Kayak gave me a great price. I saved $400 for my family flights all up.

Cons: The flight was delayed by an hour but it was an accumulation of air conjestion towards the later flights. Overall we were able to charge our phones and get comfortable before flying.

Pros: Good value flight.

Cons: Flight was delayed and then put into stack in Sydney - but given the Sydney weather over the weekend maybe that was to be expected. Flight crew could be more aware of annoying teenagers and others being disruptive in the cabin and painful for other passengers.

Pros: Plane was unable to get to a gate after landing but we were kept informed.

Cons: Paying four dollars for an orange juice.

Cons: Uncomfortable seats. Flight delayed 3.5 hours