Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "Safety"
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "None"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "The boarding process was nice because Star Alliance gold members can board early and get miles for the flights. They also had lots of movie options. Decent flight."
Cons: "I bought my ticket on kayak because on the search filter, it said 1 carry-on bag and 1 check-in bag but after the e-ticket was issued it said that it was a no luggage and no meal ticket. I had to pay excess in baggage fees ($100 AUD for 1 check in bag) and during the flight, all you get is coffee, tea or water. You have to pay for meals or soft drinks. I think if I bought on air New Zealand website, I would’ve gotten a better idea of all the fare types and pay a little bit more to get the proper amenities."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Cons: "The lumbar support in the seats is quite inadequate."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Cons: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Cons: "Stuff not helpful, rude and not helping at all despite us being with a baby"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pros: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"
Pros: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Cons: "Screaming kids for whole 14 hours!"
Cons: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Pros: "Liked The service and the spacious airplanes"
Cons: "No choice left for dinner and would have loved a snack"
Pros: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Cons: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"
Enjoyed the comfort of the seats, slight delay to departure time but prompt takeoff and landing.
It asks about entertainment tho it’s not applicable. 10/10 for Rex 👌🏻
Not sure how to answer on the entertainment as there wasn’t any.. Comfort, I wasn’t comfortable as I was on the window side and a morbidly obese man sat in the middle and eased out into my space. I had sciatica so I wasn’t able to move much to get comfortable. Food wise I have a wheat allergy and asked if there was a gluten free option and was given a Byron bay cookie which was lovely tho it wasn’t wheat free. Not to worry. I wasn’t expecting there to be any appropriate snacks for me anyhow. The staff were very generous with the snacks and their concern for the passengers. The staff were amazing tho. Truly amazing ! One of the staff must have noticed my discomfort and helped me out to stand in the back of the plane to stretch which I really appreciated. I would fly with REX again without hesitation. Thank you very much. It was my first flight with you and I look forward to my return flight home on Tuesday. Best wishes to your company 👌🏻
All good, was a one hour flight so no food or entertainment which was expected
Rex is an underrated airline. Its my first time flying them and they were fantastic. the only things that annoyed me about my flight were things other passengers did so it was nothing i or REX could change
Really enjoyed flying with Rex the boarding and booking baggage on was easier than most. I will beat using Rex next time.
On time and a quick flight and staff vert good
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
flight delays seems to be the norm these days. pies with soggy pastry.
Two hours late - lack of communication on why or how long.
Cons: "Business does not have salad for everyone, I missed out salad"
Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."
Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."
Pros: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Cons: "Nothing"
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Pros: "Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine."
Pros: "Everything was fine, a bit late taking off but the time was made up"
Pros: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Cons: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Pros: "Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff"
Cons: "Typical coach seats but that’s what we paid for"
Cons: "The delay was out of there hands and other passengers did not listen to instructions So not there fault really"
Cons: "Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating."
Pros: "At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly."
Pros: "Crew was friendly!"
Cons: "Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!"
Cons: "Flight was delayed an hour and boarding was slow due to only using one aircraft door."
Pros: "Despite the delay, bording was quick and efficient, crew were welcoming"
Pros: "No delays!"
Cons: "I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through."
Cons: "Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded."
Pros: "Crew was friendly and helpful"
Cons: "Food wasn’t the best... no water bottles provided... chronically thirsty on that flight."