Flights to Sydney (SYD)

Pros: We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).

Cons: Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.

Pros: quick flight, polite staff

Cons: nothing

Pros: Great staff

Cons: Delayed departure

Cons: Late

Pros: Nothing.

Cons: Flight delayed about 50 mins. Lost baggage. Pooooooooor.

Pros: Boarding was quick

Cons: The flight had a lot of turbulence

Pros: Quick flight

Cons: Boring and uncomfortable

Pros: The window seats are good for sleeping.

Cons: No major issues on this flight.

Pros: Quick and easy flight

Cons: Plane was old and seats weren't the comfortable

Cons: Only one problem was the temperature was too warm during flight.

Cons: Uncomfortable seats. Flight delayed 3.5 hours

Pros: Travel good

Cons: There was a delate

Pros: Boarding was pretty easy and the crew was fine. Overhead compartment was easy to use and spacious. Enough space under the seat in front of me for my laptop.

Cons: Seats remarkably uncomfortable and the entertainment was non existent. No free beverages or snacks.

Pros: Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Pros: Cheaper flight option

Cons: Multiple delays; I moved to a new seat to accommodate an exit row request with with no benefit; no snacks or entertainment

Pros: Ease of checkin and baggage drop

Cons: Lack of clarity in Cost of ticket, which assessed baggage charge after ticket purchase

Pros: Punctual

Cons: Aircraft not the cleanest

Pros: Quick flight

Cons: Boring and uncomfortable

Pros: Efficient and friendly service. Wheels up and down both on time.

Cons: Had to pay for food or drink - only thing free was tap water.

Pros: Price was good. Flight was delayed due to delay in incoming flight, and explanation was clear.

Cons: My poor spine does not like budget airline seats at all.

Pros: It's a short flight, so no problems except rows are too close -- my knees are jammed into the seat in front of me, even when I've pushed myself as far back in my seat as possible. Otherwise, fine flight.

Pros: Felt Cheap

Cons: Felt Cheap. Not even an entertainment center and no one on flight could make the app download or work.

Cons: Tight leg room

Pros: I could stay in Sydney.

Cons: Poor communication

Pros: Leg room

Cons: No room and EVERYTHING was an extra charge---we didn't even get water without a charge.

Cons: Uncomfortable seats. Flight delayed 3.5 hours

Pros: Quick and easy, just as expected, staff professional and. Friendly

Pros: The window seats are good for sleeping.

Cons: No major issues on this flight.

Pros: Quick flight

Cons: Boring and uncomfortable

Pros: Good service by friendly crew . The flight went quickly , & the landing was top notch.

Pros: Watching the hand luggage scale being wheeled out by a cranky employee was delightful

Cons: A woman who clearly couldn’t speak English having her weighed parcel thrown off said scale when the worker got too impatient with her. A cup of sunshine wouldn’t have gone astray

Cons: Definetely not the class or finess of a virgin flight! Half a cut ham sandwich... and water only due to short flight time. I’ve flown MANY times on the virgin aircraft. Service was much better! Won’t be booking a aliance flight anytime soon

Cons: boarding, takeoff and landing all late, and forgot to serve my row with snack...

Pros: The actual flight on Virgin Australia was great! The comfort level for economy was especially surprising and very nice.

Cons: The transfer in between flights was very hectic and they couldn't find my ticket on my Delta transfer. This happened because they e-mailed the week before trying to change my itinerary but then clearly didn't let Delta know so there was definitely confusion and I missed my original transfer. That aspect was frustrating, but the flight itself was LOVELY.

Pros: nothing

Cons: vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class

Pros: Friendliness of the staff.

Cons: Lateness of flight

Pros: Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Pros: Charges for more than 7kg for carryon (all combined carryon)! Geez, the bag weighs 3-4 kg empty and the charge is exorbitant! Where’s the focus on customers first? Prefer Qantas and will stick with them in the future. My first and only Jetstar experience was a 2

Cons: See above

Cons: We had a tight connection and the flight crew could care less about if we made it off the flight in a quick and efficient manner.

Pros: The window seats are good for sleeping.

Cons: No major issues on this flight.

Pros: The price.

Cons: Little room and having the seat in front reclined back as soon as possible, and until the very end of the flight. Reclining economy seats in minimal space budget airlines are just plain rediculous. Have those airline bisses never tried their own cattle class?

Pros: Staff were nice and kind.

Cons: Nil.

Pros: I have bad experiences with Castmre service not even smiling but I understand the do long shift

Pros: Travel good

Cons: There was a delate

Pros: Quick and easy flight

Cons: Plane was old and seats weren't the comfortable

Pros: Easy check in, child's play room even though we are not parents, spacious lobby

Cons: No comment

Pros: Friendly staff

Cons: N/A

Pros: We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).

Cons: Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.

Pros: Cheaper flight option

Cons: Multiple delays; I moved to a new seat to accommodate an exit row request with with no benefit; no snacks or entertainment

Cons: We had a tight connection and the flight crew could care less about if we made it off the flight in a quick and efficient manner.

Pros: Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Cons: Extremely poor customer service with checking in. Was not able to check in through the tiger air website, or in the digital kiosk provided at the airport, neither system had any data of our flight. Even though we arrived before check in closed, by the time we were able to talk to a representative of tiger air it was right on check in closure. They preceded to offer no help and imply missing the flight was entirely our fault. They wouldn't allow us to check in and get to our flight, instead we forfeited that flight, and had to pay for the following flight 5 hours later.

Pros: Staff were nice and kind.

Cons: Nil.

Cons: You guys didn't make it clear I didn't have luggage on the way to Brisbane it was included on the way back it wasn't ? So was hit with a unexpected fee for luggage

Pros: Nothing really

Cons: Seats are like so tight...harly any space.. It's just too cheap

Cons: Tight leg room

Pros: They got me safely from lax to Brisbane.

Cons: A number of issues. Check in desk was seriously understaffed. No alcohol included with dinner in economy class. Vegan dinner consisted of boiled vegetables and rice. Seat was expectedly uncomfortable.

Cons: Definetely not the class or finess of a virgin flight! Half a cut ham sandwich... and water only due to short flight time. I’ve flown MANY times on the virgin aircraft. Service was much better! Won’t be booking a aliance flight anytime soon

Pros: The actual flight on Virgin Australia was great! The comfort level for economy was especially surprising and very nice.

Cons: The transfer in between flights was very hectic and they couldn't find my ticket on my Delta transfer. This happened because they e-mailed the week before trying to change my itinerary but then clearly didn't let Delta know so there was definitely confusion and I missed my original transfer. That aspect was frustrating, but the flight itself was LOVELY.