Flights to Sydney

Cons: Their baggage restrictions are a joke, will never fly them again.

Pros: Checkin in Avalon, Melbourne EXCELLENT. Wife in wheelchair. Agent checked in all our bags. Then had to change planes in Sydney where they tried to charge $80 per bag for extra bags that Melbourne agent had checked in for free. Avalon longer trip to airport but fewer problems and people--and better Jetstar employees.

Cons: When you are treated humanely and special, there is little not to like.

Pros: We got to our destination safely (always the most important consideration) and on time

Cons: The amount charged for baggage is out of line with other airlines and, more important, they make you pay a stiff penalty for paying for your luggage the day of the flight rather than two days in advance. But there was no prior notification that such a penalty applied. The airline personnel—on board, and at the counter—were nowhere near as friendly as those of other airlines that serve this region.

Pros: I was charged $300 and forced to check my bag (weighing less than 50 pounds) and my carry on. These charges were absolutely not predictable.

Pros: Speed of flight time and being advised of our delay

Cons: Cramped boarding gate and slow boarding via Tarmac. Food and inflight drinks too expensive.

Pros: Friendliness of the staff.

Cons: Lateness of flight

Pros: This flight was a breeze. Check-in was simple and the crew was helpful and friendly.

Cons: We were stuck on the tarmac for 3 hours and there was no attempt to make us passengers comfortable during that time. Poor service.

Pros: Good service by friendly crew . The flight went quickly , & the landing was top notch.

Pros: N/A

Cons: N/A

Pros: Not much.

Cons: Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

Pros: Friendly crew

Cons: A normal glass of water Some snack or pretzel Wifi on board

Cons: On time

Pros: Leg room

Pros: Smooth boarding. Mostly on time and friendly staff for most the journey. No major complaints

Cons: Seats have less leg room than air asia. :(

Pros: Nothing, was not booked on flight I "purchased", kayak search redirects to scam website

Cons: Justfly.com is a scam website, don't use them!

Pros: It’s on time

Pros: I couldn't get to the Flight. I was told that the boarding closed. I reached there exact 30 minutes before the Flight. I didn't receive my Itenary Email and Flight Details in Email from BYO Jets.

Cons: Crew in the air were fine, crew at check in was very unfriendly and tried to say I was over with baggage - 2 bags at 10kg for 2 people - I dont think so.......7kg each

Cons: You guys didn't make it clear I didn't have luggage on the way to Brisbane it was included on the way back it wasn't ? So was hit with a unexpected fee for luggage

Pros: Good crew

Cons: Cheaper add booked luggage costs.

Cons: You wanted to charge me for a bottled water? Seriously, felt that was a bit odd. But overall nice plane, smooth flight! Can't complain!

Pros: The flight ticket is affordable

Cons: Too strict with bag weight for international passengers.

Pros: The smooth takeoff and landing, the staff cortesies

Cons: The 5min wait but perfect otherwise

Cons: We did not get on the flight, there was no staff available to check in our bags. Everyone we spoke to was rude and abnoxious at Brisbane airport. The only people were lovely and helpful were the volunteers in the blue shirts who tried to direct us in the right direction. We finally got on a flight and still had to pay for it.

Cons: Crew in the air were fine, crew at check in was very unfriendly and tried to say I was over with baggage - 2 bags at 10kg for 2 people - I dont think so.......7kg each

Pros: The window seats are good for sleeping.

Cons: No major issues on this flight.

Pros: Not much.

Cons: Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

Pros: Friendly staff

Cons: N/A

Pros: Good crew, easy flight. Front and rear plane entrance and exit.

Cons: You have to pay exorbitant amounts for food and drink - no complimentary anything.

Pros: Quick and easy, just as expected, staff professional and. Friendly

Cons: They don't serve glass of water,want to sell small bottle for 4$

Pros: The price.

Cons: Little room and having the seat in front reclined back as soon as possible, and until the very end of the flight. Reclining economy seats in minimal space budget airlines are just plain rediculous. Have those airline bisses never tried their own cattle class?

Pros: Helpful checkin staff and air stewards. Ran on time and would pick Tiger over Jetstar.

Cons: Delay

Pros: Very friendly crew, helpful check-in people

Cons: I don't think any of the seats reclined.

Pros: Flight was very easy, on time, no thrills just get on the plane and go. Easier and cheaper than US domestic flights.

Pros: Smooth flight, easy interstate flight with no hassle.

Cons: Jetstar boarding pass system is very silly. You can't use the email ones on your phone and have to actually print it out. As a suggestion.. maybe have a unified option instead? Charging sms service is ridiculous.. it is 2017!

Pros: Crew were pleasant

Cons: Jetstar terminal has a lack of seating

Cons: flight was canceled

Pros: Quick flight

Cons: Boring and uncomfortable

Pros: I have bad experiences with Castmre service not even smiling but I understand the do long shift

Pros: Toastie sandwich was delicious

Cons: Small child continually kicking the back of my seat despite requests to have her stop

Cons: Very rude team. Never ever travel with tiger airlines again

Pros: Friendly crew, well flown, good boarding procedure

Cons: Flight was about 10 mins late due to "paperwork"

Pros: I was able to sleep

Cons: Making sure there was a vegan food option and the crew knew.

Pros: All the basics were good- comfort, service, and the flight itself.

Cons: The fight was significantly delayed due to weather, which is not their fault, but they did not update us or the departure time toward the end, which they clearly knew and didn't communicate that it would be further delayed. They forgot cups for tea and coffee, so we only had water or juice.

Pros: The entertainment options were great

Cons: Figuring out how to get from domestic to international terminal was far from easy. The security lines were tight and slow. The waiting area was crowded and loud, it was a relief to get on the plane. Also the coffee was terrible

Pros: Toastie sandwich was delicious

Cons: Small child continually kicking the back of my seat despite requests to have her stop

Pros: Complimentary water

Cons: This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

Pros: Nothing.

Cons: Flight delayed about 50 mins. Lost baggage. Pooooooooor.

Pros: Crew were pleasant

Cons: Jetstar terminal has a lack of seating

Pros: quick boarding

Cons: there was an hour delay and we were not really told the reason.

Cons: App didn't ask for baggage and then got charged 170 dollars to check bags. Worst airline that I have flown.

Pros: Smooth flight, easy interstate flight with no hassle.

Cons: Jetstar boarding pass system is very silly. You can't use the email ones on your phone and have to actually print it out. As a suggestion.. maybe have a unified option instead? Charging sms service is ridiculous.. it is 2017!

Pros: Nice crew.

Cons: I dislike having to use my personal mobile phone for in flight entertainment.

Cons: Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on.

Pros: All goid

Cons: Na

Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.

Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.