Daily cleaning, installation of cabin HEPA filters on flights from Cairns to Sydney
Delta, Virgin Australia and Qantas Airways have all waived their change and cancellation fees on flights from Cairns to Sydney. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Cairns to Sydney.
Whether you need to make a last-minute booking, get some more information on your destination or finish up some work, you can stay connected with the free Wi-Fi offered in all areas of both Cairns Airport terminals. Access is unlimited and granted after a short and simple registration process.
If you’re travelling with infants, you can take care of changing, feeding and the rest of your parental responsibilities in one of the several parenting rooms at Cairns Airport. Parents’ facilities are conveniently located both before and after security control in T1 International and T2 Domestic.
Taxis can be easily hired at the taxi ranks outside the arrivals area on Level 1 of the terminal building for travellers who prefer a private transfer to their final destination. The duration of the trip between Sydney Airport and the city centre can be anywhere from 20 to 25 minutes, with fares at around $45-55.
For travellers with early return flights, or those that simply wish to stick close to the terminal, the Mantra Hotel and Ibis Hotel are a short walk from Sydney Airport’s Domestic Terminals 2 & 3. Ibis offers both standard and budget accommodation to serve travellers on any budget. Rates can fluctuate depending on the season, so try to book early for a good price.
Direct flights cover the 1971 km separating Cairns to Sydney in about 2h 55m.
10 direct flights run between Cairns and Sydney on a daily basis. On average, there are about 73 departures each week.
In the last 72 hours, the cheapest one-way ticket from Cairns to Sydney found on KAYAK was with Virgin Australia for $125. Virgin Australia proposed a return connection from $269 and Jetstar from $305.
For Cairns to Sydney, Friday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Sydney back to Cairns, the best deals are generally found on Monday, with Saturday being the most expensive.
On your way to Sydney, you’ll fly out from Cairns. You’ll be landing at Sydney Kingsford Smith.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Cairns to Sydney.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Sydney from Cairns is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Sydney with an airline and back to Cairns with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Sydney from Cairns up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Good food and entertainment"
Cons: "No screaming children"
Pros: "Helpful staff, well informed"
Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Cons: "Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg."
Pros: "Qantas kept us informed about a delay and were so reliable on making sure everyone was comfortable with the day."
Cons: "Our entertainment console wasn’t working properly. We didn’t have access to our in flight maps or the majority of entertainment options. This hasn’t happened before but it di but it did mean that it was a long flight made longer."
Pros: "on time, easy flight"
Cons: "overcharged for second bag"
Pros: "QANTAS were excellent."
Cons: "That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Cons: "Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne"
Pros: "Everything was great - arrived early. Excellent service."
Pros: "Great support with wheel-chair assist."
Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "The staff did the best they could to accommodate everyone on a full flight in economy. The passenger in front of me had a failed entertainment system and the staff handled it very well."
Cons: "The leg room is obviously minimal in economy but compared to Singapore Airlines this was cramped and when the seat in front reclines it's almost impossible to find a comfortable position if you're over 5 foot 9! food was below par."
Cons: "Qantas food gets worse each flight."
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "It was all good, start to finish."
Pros: "I always enjoy the flights that have the in-seat entertainment."
Cons: "No complaints."
Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "Chargers in all the seats, great movies, great food."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good"
Cons: "The entertainment on board was really disappointing"
Pros: "Was impressed with all aspects of Air Calin. Great staff - nice plan - lovely service including food."
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Pros: "The crew were friendly and supportive. The premium economy meal was excellent."
Cons: "The seats were small so the overweight person next to me used up a lot of my personal space."
Cons: "It was late"
Cons: "Hot food disgusting."
Pros: "Excellent service"
Cons: "Food was more wordt than in the past"
Pros: "The crew were really very good kind and could not have done more. I have crew members who are patients of mine and I know the stress they undergo and I wa actually very proud of the crew in my section of the aircraft"
Cons: "Not applicable"
Pros: "- The kindness of the crew members - The food - The entertaining aboard"
Pros: "Fog prevented the plane we where to fly out on from landing however planes from other airlines where landing. This lead to a 6 hour delay."
Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Cons: "No veg option No screen for movies."
Pros: "Nothing! !"
Cons: "Flights delayed for 4 hours. .service poor. .after 14 hours another 25 min waiting on runway. .and 35 min waiting for luggage. Qantas-NEVER AGAIN! !"
Pros: "On time , efficient service"
Pros: "In-flight entertainment system (on-demand), on-time arrival."
Cons: "Staff at check-in incorrectly stated that we'd have to claim and re-check our bags in Sydney (for onward journey to Auckland on another Qantas flight). Created confusion for us since we've never had that situation when connecting from a domestic to an international flight in 20+ years of traveling."
Pros: "Left on time and arrived on time."
Cons: "Mobile phone does not have all the bells and whistles to hook up with downloads. Prefer screens on back of seats."
Cons: "Seats. Far too cramped, I am 188cm and cannot sit without being jammed up to the seat in front. This sucks when you are young worse when 60+"
Pros: "Fabulous. Flawless smooth transition. Great help in the airport of getting to my ext flight that was not connecting. Good experience with in flight entertainment on your own phone. Nice airline."
Pros: "Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained."
Cons: "Allow power outlets for the mobile phones if movies were accessible"
Pros: "Flight was on time, no charge for checked baggage, a sandwich and juice were served, and it was all for the price of a budget carrier."
Cons: "In flight entertainment system was not working. Then again, who expected an in-flight entertainment system at this price point?!"
Pros: "Friendly attendants and they offer food - just a sandwich and pretzels but enough."
Pros: "Larger plane."
Cons: "Stewards missed serving me twice. I pressed call button and was ignored. Kids meal and vegetarian preferences were ignored. Abu Dhabi made all Sydney passengers go through security including full cabin luggage checks twice. Abu Dhabi made me check in the duty free that I bought in Dublin. It was a connecting flight so why on earth was that something I had to do. I could not check in online, choose seats or update preferences. They sat my daughter separately and I was fobbed off in each airport and until Abu Dhabi where the cabin manager took so long I had to ask another passenger to swap. My son was sick as he walked off the ramp and I had to stand and direct people around the vomit for over 10 minutes while staff dragged their feet getting help. I will never fly Virgin with etihad again."
Pros: "Friendly crew who offered to make me a cup of tea and offered me refreshments whilst rest of passengers were asleep. Perfect and just what I needed :)"
Cons: "Tasteless unappetising vegetarian dinner, uncomfortable seats, no duty free shopping offered"
Pros: "6 years. I am old and have been cared for very well."
Pros: "Miss Rankin was on board with me. She traveled to the back of the plane to an empty seat next to me from seat 9F."
Cons: "Couldn't check-in from the kayak app..."
Pros: "Thanks Simone and team."
Cons: "Entertainment choices limited"
Pros: "Overall comfort of both plane and staff"
Cons: "I didn't get a ticket through the reservation and had to pay extra at the airport for another seat."
Cons: "The boarding had not started at the time due 22:25, I went to the rest room and on return the gate was closed for boarding. Staff advised they had commenced removing my luggage from the plane. The plane was still there but they would not let me board.! There was no call or final call or even a personal call with my name., staff said they were not required to do that. Then after pleading with no result, I requested my baggage. Staff sent me to baggage claim 2. There was no baggage, and by that time no Virgin Australia staff in the airport until 3pm the following day. I was stuck in a foreign airport, no luggage, no assistance at all from Virgin Australia to get my luggage, find accommodation, rebook a flight which resultingly cost US$900. I was distraught, the plane was still there and my luggage had not yet been removed and they refused me to board the flight!! The Virgin guy in charge was obnoxious and could not have cared less about my welfare, he personally accused me of swearing and I calmly reminded him I had not once used derogitorive language, that language was from another customer who was also refused to board. I question W that the flight was overbooked? This is not the airline Sir Richard Branson whom I have briefly met in Cairns airport promotes. Pitiful service.!!"
Pros: "Quick and efficient once we boarded"
Cons: "Seats small. One crew member had massive attitude Was getting very upset at Asians who kept trying to switch seats. She was, in my opinion, unprofessional with her comments and was taking it very personal."
Pros: "flight crew, food service"
Cons: "no leg room, limited complimentary beverages"
Cons: "There was a lot of confusion for people trying to use the kiosks to check in. Finally a representative stood by the machine and told people not to bother, just queue up for the desk to get boarding passes and drop of luggage , which took for ever. Once on the plane the seats are very cramped."
Cons: "Flight cancelled with no announcement.Delayed 5 hours."
Pros: "It was a full flight but take off and landing were on time and staff and service was good and friendly."
Pros: "Comfortable flight, roomy seats. Smiling , friendly staff. Very helpful to all passengers"
Cons: "Ther is nothing that I didn't like about trip and travel."
Pros: "A cold drink just when I needed it. Thank you"
Pros: "Free luggage check and a meal for a 2.5 hour flight."
Pros: "staff were wonderful"
Cons: "Very difficult boarding for my mother with stairs& steps Also no tine whatsoever to drink tea and nutty thing too hard to attempt to rat"
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Pros: "The entire service is great I'd be happy to pay more for a flight with virgin then any other airline"
Cons: "Absolutely nothing!"
Pros: "Impeccable and attentive service More spacious seats"
Cons: "Crying babies during the entire flight, not that the flight could help it but wish there were more quiet areas for passengers without families"
Cons: "my seat got changed"
Cons: "No ability to use entertainment unless app downloaded prior to flight."
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Cons: "No entertainment except the app, which we did not download."
Pros: "Flight on time and flight attendants were very attentive."
Cons: "All good!"
Pros: "There was a medical emergency on board and the crew handled it calmly and quietly. Very professional."
Pros: "I really appreciated the free checked bag. Aside from a little confusion as to which way to board the plane, all was smooth."
Pros: "Plane an easy boarding process. Attendant was very helpful when processing our baggage with an interrupting phone we jad to take."
Pros: "The whole service"
Pros: "It was the usual type of flight, no dramas, lovely crew, and fair price."
Cons: "Vegetarian option and hot food very important especially for elderly people."
Pros: "On time departure"
Cons: "Beef dish was mainly rice with insufficient meat or gravy to flavour the rice and there were no vegetables. Entertainment selection was of little choice with documentaries that were not only unsuitable for children but in my opinion unsatisfactory for adults."
Pros: "I could stay in Sydney."
Cons: "Poor communication"
Pros: "Accommodating crew, helpful when feeling ill"
Cons: "Horrible food, no leg room, little room to move"
Pros: "Professional service"
Cons: "Food was not very appetising"
Pros: "Fantastic service!"
Cons: "Delay was not appreciated with a fidgety 2 year old"
Pros: "Staff were friendly"
Cons: "The food was horrible"
Pros: "Boarded and departed on time. Good smooth flight."
Cons: "No window at seating. Disappointing for child traveller"
Pros: "Reached Sydney, eventually"
Cons: "Hour late. Crowded plane, cramped. No service. Poor communication about delays."
Cons: "I wish that there were places for me to plug in my chargers"
Pros: "Food & service fine- no complaints"
Cons: "Perhaps food could be better"
Cons: "The line for the Bag drop was much longer than anticipated (usually fly with Qantas which is v. quick & automated), meaning I nearly missed the flight."
Pros: "the crew inside the plane"
Cons: "the supervisor in Darwin... no empathy, assumed I was lying due to the fact that some idiot in the call centre didn't put something in the history, indicated that I must be dumb since I should know better (BTW I am quoting verbatim) .. WOULD NOT GIVE ME A MANAGERS NAME IN ORDER FOR ME TO SPEAK TO THEM"
Pros: "The staff at Tamworth were helpful and pleasant."
Cons: "Our flight No VA1092 Tamworth to Sydney on 5/6/16 was cancelled due to mechanical failure . My cousin Marilyn McCarthy and myself Rosemary Roworth missed our Aunties Funeral. Had the flight gone ahead there was no record of Marilyns ticket anyway and I paid for two . I was offered a credit for my ticket and I would like one Marilyns ticket ."
Pros: "All were very good."
Pros: "The flight was on time."
Cons: "I just don't like Jetstar. An airline of pick pockets, and crooks. You're best to only bring your toothbrush, and nothing else."
Pros: "It was clean and spacious."
Cons: "I wish entertainment and/or snacks were provided."
Pros: "Crew were really nice"
Cons: "Was a dylay but not too long"
Cons: "We missed our international connection after being forced to check a bag."
Cons: "No frills airline. Everything costs extra"
Pros: "The seats are big"
Cons: "You have to pay for food and drinks- nothing for free Boarding was chaos- no organization- just everyone pushing their way on. Worried about security as no one at any point checked my ID or passport Line up for baggage drop off took half an hour- they need more staff working"
Pros: "The base price is very low. We were slightly over ~1kg our allotted 7kg/passenger and they let us go."
Cons: "No entertainment on the flight whatsoever. The space in the seat is a bit tight, doesn't recline very much either."
Pros: "Staff and crew"
Cons: "Very strict baggage policy you have to be exactly same weight or less with baggage"
Pros: "Comfortable seats and good food. Staff was very courteous and responsive."
Cons: "The screens on the consoles acted up every now and then. But the entertainment options were plenty and kept us busy."
Pros: "Exit row seating with lots of leg room."
Cons: "Paid $30 upfront for a 15kg checked bag, was told at counter I could carry on, but unable to refund money. At the gate, was told it was over the 7kg carry on max (was 9.2kg) and required to check... for an additional $60. The $30 I paid previously would not be applied. Complete scam. Friend I was traveling with also paid for a 15kg checked bag upfront, but was only charged $21. I was also concerned about checking as I needed to transfer terminals from domestic to international with a tight connection and since the plane was delayed, had even less time to grab bag, catch train and go thru customs. No consistency. No customer service."
Pros: "Nothing. Airlines with no ethics. Supposed to be low cost airlines but charges for everything."
Cons: "Zero customer service oriented. Greedy airlines. Shoud not be in business."
Cons: "They charge you for everything"
Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you My luggage was not automatically transferred into the connecting flight"
Pros: "Loading of plane through two doors speeds boarding . Did not take food or entertainment, so I cannot speak to quality of these things."
Cons: "Being charged for checked in luggage, and even e most basic of beverages."
Cons: "Boarding was late and congested Not organized"
Pros: "Flight left on time and arrived on time. My travel companion and I were seated next to each other."
Cons: "I was not able to purchase baggage during the booking process even though the customer service rep told me that at-purchase is the cheapest time to purchase baggage. There was literally no option to purchase it during my purchase process (I scrutinized every step of the process since I had been burned re baggage prices on my previous JetStar flight). I paid more for baggage on this flight than the previous flight even tho I paid for a lower amount of kilos. I decided to drive for the next of my flags instead of fly Jetstar again. Over it."
Cons: "Jetstar is a budget airline in every way. There was no food, comfort, or entertainment on the flight. We mistakingly did not have prebooked baggage, and had to pay an arm and a leg to get our bags to Sydney. Avoid Jetstar at all costs. I have heard plenty of other horrible things from other customers."
Pros: "Seat is better on the a 321 the crew was nice, we were early"
Cons: "The follow the hand baggage rules"
Pros: "Got from point A to B early."
Cons: "It's a nickel and dime discount airline. We will never take it again. Passengers should definitely read all the baggage rules prior to purchasing a ticket; we paid $180 in additional bag fees. There is a very strict 7kg carry-on rule. You have to buy everything in board, they will not allow you to take your coffee or hot food on board the plane."
Cons: "Paid for Qantas, but got Jetstar, which is at best deceptive and at worse bait and switch. The crew member weighing our carry ons and purses was snotty and bitterly sarcastic. Honestly I don't know how he got a customer-facing position when his best response is "you should know better" when we mentioned that we were under the impression that the carry on baggage limit didn't include purses. We didn't get food, and entertainment was nonexistent (which is why we went with what we thought was Quantas). Added to the long line for Jetstar bag drop and the uncomfortable airplane, I'll never fly Jetstar again. Furthermore, Quantas should seriously consider whether lying to its customers is a good strategy."
Pros: "We were able to change seats to the exit aisle for more leg room."
Cons: "The seats weren't very comfortable."
Pros: "Timing of flight was convenient"
Cons: "Being charged $50 to gate-check a carryon bag, when that same bag had not been a problem on the Syd-Cairns flight! Being charged $4 for a can of mostly flat pepsi..."
Cons: "Hit with $100 extra baggage charges for carry-ons that were judged to be too heavy despite ample room in overhead and under seat compartments."
Cons: "Kayak did not disclosed the price quoted did not include fees for luggage. I would never buy a ticket thru Kayak again."
Pros: "We boarded and left on time. Crew was very pleasant."
Cons: "They only allow 7kg carry on which forced us to check 2 bags @ $30 each. It's just to extract money. It looked like a reasonable fare but by the time we paid fees, seats and luggage, another airline would be a better choice. They chatged us a $60 "third party" between Queenstown and Cairns. Ridiculous...I won't fly with them again."
Cons: "$15 per kilogram charge for over weight luggage is a rip off"
Pros: "I am on six jetstar flights and they charged me over 1,000 dollars for bags just a much as my flight from usa to Australia. Totally ridiculous because yoi site does not have a place to add bag charge. Really putting a damper on my trip. I will never use your sitee again. It is not fair to put this extra expense on someone when it could have been taking care of at the beginning. Of you all set your website up right!"
Pros: "Fairly efficient, cheaper price."
Cons: "Had employee going down boarding line with a scale charging extra $50 if you were over their ridiculously low weight limit for a carry on bag. Had no problem with same bag on numerous other airlines."
Cons: "A bit chintzy to be charged for water, soft drinks and coffee. I thought at least getting water was a safety issue to prevent de-hydration. The airplane seats were not very comfortable. I had paid for extra baggage but the check in desk could find no record of it. We would up not needing it, so I guess that money is just lost in cyberspace."
Pros: "On checking in, they charged us a penalty fee, and then our flight got cancelled at the last minute without any options to get back to the city in time for work. Had to book a last minute flight with a different airline and couldn't get luggage back in time to take it along!"
Pros: "Departed and arrived on time"
Cons: "I always travel with a backpack so I don't have to check anything. I fly with it all the time. I have never, ever been told it is too big... that is absurd! An agent stopped me at boarding and weighed it... it was a hair over and they charged me $50 to check it. Really? I can understand charging for roller bags that take up space, but it fits under the seat!"
Cons: "Rude flight attendants. Overly complicated luggage requirements. No food. No drinks, not even water. No entertainment. Uncomfortable seats. Needless to say, I wouldn't fly Jetstar unless you can get your ticket a lot cheaper than with any other airline."
Cons: "Ordered food online. Would be better just buying when on flight. Egg sandwich both flights. No choice."
Pros: "on time departure and arrival"
Cons: "the extra service fees for luggage, and they didnt actually check at the gate"
Cons: "Plane was an hour late..baggage fees were $344 AUS for two bags, never again, very poor airline."
Cons: "Flight was changed to earlier flight - was guaranteed a window and did not get a window; had to change from the domestic to international terminal and then had to go through CUSTOMS for this domestic flight because it came out of international terminal adding time to my travel. Almost lost my luggage. Carousel took forever to retrieve luggage. Flight left 50 minutes late. Reduced airport staff = 80 people not checked in by 10 minutes till boarding. Everyone was going through security when the flight was calling "final boarding". Poor entertainment and food selection. A lot of Asians were on this flight and no staff member spoke Asian for those who didn't speak English - which is strange for an Asia predominant airline. This led to some confusion between the crew and passengers delaying departure due to head count issues."
Pros: "Easy of Boarding"
Cons: "Jetstar is a low budget airline similar to Jet Blue in the US. When you book ensure that you pay for one or two pieces of luggage if you don't you will get a rude awakening upon check in. We had to pay an extra $200.00 to get our luggage to Cairns. Ensure you buy luggage if you book a Jetstar flight on the internet."
Pros: "At least the checkin staff member moved me to an earlier flight"
Cons: "One crew member in particulat chatted loudly for much of the flight - it was annoying. The same person was also unfriendly to passengers for some reason. A big overweight fellow with a piercing nasal voice. Also I was charged an extra $50 for a checked bag - seemed very unfair when if you google 'Jetstar cabin baggage allowance' it says 10 kg!"
Pros: "The staff was very friendly and the plane was clean."
Cons: "The seats are uncomfortable. It was only a 3-hour flight so I understand. I hope the same seats aren't used in an international flight. Also, baggage is an extra fee so be prepared to pay a lot for that. To top it off, you have to pay for coffee, soda, etc. It's a no-frills airline."
Pros: "Very disappointed in Jetstar airlines!"
Cons: "Upon arriving at Cairns Airport, my sister and I arrived at the gate 2 hours early to our JQ16 flight to Sydney! We had accommodations already set up in Sydney through AirBnB on Coogee Beach. As we anticipated a quick 3 hour flight, we were sadly disappointed to hear the flight would be delayed due to crew scheduling. I understand sometimes thing don't always go as planned and some delays are unforeseen! However, when delays are due to the airlines incompetence of scheduling a crew it is quite frustrating! The 7:35am flight went from being delayed a few hours, to being delayed over 10 hours! Very little information was given to us about the flight and the airline was very unhelpful trying to accommodate us to a different flight to Sydney! We were told that we could be refunded for our flight and book another flight to Sydney.. This was absurd considering a one-way flight to Sydney last minute would run us around $500 and up each! We were offered a $15 food voucher, which basically covered a cup of coffee! After finally boarding the plane and it seemed the airlines incompetence continued! We waited to be taxied out because they didn't have a tug-cart to take us out.. Finally, around 6pm we took off! We arrived at Sydney right around 9pm.. Upon arriving, once again we had to wait for a tug-cart! Finally we got off the plane around 9:15pm! After finally getting through customs and out of the airport, it was now after 10pm and we had lost our booming for our Airbnb booking! We called the airline only to find they were unable to accommodate us for our lost Airbnb accommodation! They were very unhelpful and told us we could book another hotel and if we were lucky, the "may" reimburse us but there is no guarantee! We were now again stuck in the airport for another 12 hours as we waited for our international flight! After my experience with Jetstar, I will never recommend anyone to fly this airline, and discourage them to to so! Very disappointed in their service!"
Pros: "Flights were on time and check in was very efficient. Flights attendants and check in desk personnel were courteous and helpful"
Cons: "We had nearly 3 hours return light from Sydney to Cairns, Australia, and back. No complement beverages, even soft drink or water, was served. Water and soft drinks were unreasonably expensive to purchase."
Pros: "Hm. Just thinking...... nothing come to my mind. Probably I can say they are very consistent and always trying hard to give you trouble and rip you off."
Cons: "I was on 3 day vacation booked to fly off at 7am from Sydney to reach Cairns at 10am and return after 2 days taking 7:15pm flight to reach Sydney around 10pm. This will be complete 3 days plan in Cairns. They delayed morning 7am flight by 4 hours. We went to the airport at 4am and sitting there till 11am. They did not even provide food coupon in spite of me approaching supervisor. Reached Cain at 3pm and by the time I picked my car and ready for sight seeing time is over and entire city is quite. We lost one day. Return fight at 7:45 cancelled and they moved us to 12 noon. We lost that day as well. Very bad baggage service."
Pros: "I was quite worried about using JetStar because of bad reviews I had read, but I had a very good experience with the airline. It was on time the staff was friendly and it was an easy boarding process. Better experience than flying the more expensive Virgin Australia"
Cons: "- They had poor food provisions for flight meals. By they time they had reached the middle section, only the vegetarian meal was available. You didn't have any choice (other than not eating a salad...) - The aircraft required some updates to its facilities. The chairs, audio jacks, and TV monitor weren't functioning properly at all for the 16 hour flight"
Cons: "No entertainment"
Pros: "No problems with the flight. Plane was fine."
Cons: "The luggage issues for this airline can be complicated. It was difficult to tell from our online booking whether luggage was included (depends on your fare type). After considerable research we found that it wasn't. The price to add it, which you could do on line, was fair. However, when we found there were no lockers at the airport to store our extra baggage, we were almost hit with the outrageous rate of $15 per kilo for all the weight that we hadn't already contracted for. BE SURE you purchase the weight you need in advance or you will have major problems at the airport. They do have scales at check-in to weigh your stuff yourself in advance, and they didn't weight our carry on baggage. Customer service in Sydney wasn't very good. Staff seemed kinda cranky and unwilling to be very helpful."
Cons: "The flight was delayed then check in staff were rude"
Pros: "I thought the check-in desk team was excellent, helpful and very polite. The boarding process was very efficient, and the planes were very clean. The seats were very comfortable leather seats, with the amount of leg room you would expect."
Cons: "The onboard food options were underwhelming....Top Ramen cup of noodles was the only option from Sydney to Cairns, despite the options listed in the seat-back brochure. Also, Jetstar charges heavily for baggage, much more than I was used to on American carriers, so be sure to read the fine print and weigh your check-through and carry-on luggage carefully."
Airlines flying from Cairns to Sydney have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cairns to Sydney
Masks required on board, masks provided on flights from Cairns to Sydney
Social distancing seating
Middle seats unavailable to book on flights from Cairns to Sydney
Testing for antibodies, testing for symptoms for flights from Cairns to Sydney
Waiving of change fees. Search flexible flights from Cairns to Sydney