|March||Best time to beat the crowds (14% less expensive on average)|
|December||Most popular time to fly (21% more expensive on average)|
Average price of a return ticket
|$332||(avg. price over the last 2 weeks)|
Good deal for a return ticket
Virgin Australia, Emirates and China Southern have all waived their change and cancellation fees on flights from Cairns to Sydney Kingsford Smith. Confirm policies on booking site.
Etihad Airways and Delta do not allow booking a middle seat on flights from Cairns to Sydney Kingsford Smith.
The average direct flight takes 2h 50m, covering a distance of 1971 km.
There are 80 (direct) flights between Cairns and Sydney per week, averaging 11 per day.
In the past 3 days, the cheapest return tickets were found on Jetstar ($254), Multiple Airlines ($320) and Virgin Australia ($335).
Qantas Airways (3 times daily), Jetstar (2 times daily) are the most frequent flyers on this route.
For Cairns to Sydney, Tuesday is the cheapest day to fly on average and Friday is the most expensive. Flying from Sydney back to Cairns, the best deals are generally found on Thursday, with Wednesday being the most expensive.
When flying out of Cairns you will be using Cairns, often referred to as Cairns Airport. You will be landing at Sydney Kingsford Smith, also known as Sydney Airport.
Whether you need to make a last-minute booking, get some more information on your destination or finish up some work, you can stay connected with the free Wi-Fi offered in all areas of both Cairns Airport terminals. Access is unlimited and granted after a short and simple registration process.
If you’re travelling with infants, you can take care of changing, feeding and the rest of your parental responsibilities in one of the several parenting rooms at Cairns Airport. Parents’ facilities are conveniently located both before and after security control in T1 International and T2 Domestic.
Taxis can be easily hired at the taxi ranks outside the arrivals area on Level 1 of the terminal building for travellers who prefer a private transfer to their final destination. The duration of the trip between Sydney Airport and the city centre can be anywhere from 20 to 25 minutes, with fares at around $45-55.
For travellers with early return flights, or those that simply wish to stick close to the terminal, the Mantra Hotel and Ibis Hotel are a short walk from Sydney Airport’s Domestic Terminals 2 & 3. Ibis offers both standard and budget accommodation to serve travellers on any budget. Rates can fluctuate depending on the season, so try to book early for a good price.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Cairns to Sydney.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Sydney from Cairns is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Sydney with an airline and back to Cairns with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Sydney from Cairns up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."
Pros: "Food and movies"
Cons: "Boarding time"
Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
Pros: "Fantastic crew members who were very helpful with our infant."
Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Pros: "I slept for 12 of the 15 hours so? Food was good!"
Cons: "More leg room."
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "Good food and entertainment"
Cons: "No screaming children"
Pros: "Good seats in exit row"
Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Pros: "Crew was good. Seats somehow seemed narrower than normal flights I have taken with Qantas. Sat in middle not even enough space to drink tea comfortably. Wouldn't want to be in that position for any longer flights."
Cons: "As above"
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "NOTHING - THE TRIP WAS A NIGHTMARE AND I WILL NEVER TRAVEL WITH QANTAS AGAIN IF I CAN HELP IT. QANTAS WAS ALWAYS MY FIRST CHOICE BUT I WILL GO THE LONG WAY ROUND TO AVOID CREW & CONDITIONS LIKE THAT AGAIN. NO PILLOW,BLANKET OR TOILET PACK AND THEY RAN OUT OF FOOD. I WILL TELL EVERYONE ABOUT THIS!"
Cons: "Dark haired male crew member extremely rude except to two in row I58 & J58 who got 5 beers before departure,Food before everyone else, a gift pack from 1st class given before landing. I was refused extra bottled water. No entertainment the whole flight, Loud buzzing in galley 60H entire trip."
Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."
Pros: "The service during the flights"
Pros: "Expected more, newer plane, champagne was good."
Cons: "Service slow, chairs are too firm, no storage with seats. The entire experience is just OK"
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"
Pros: "All of the staff are friendly and helpful and is a good flight."
Cons: "It was raining and I don't like to fly in the rain especially landing."
Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Pros: "Exit row seat. Lovely aircraft and cabin crew."
Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Pros: "The staff were polite and they took care of us well."
Cons: "The flight got cancelled the first night and then was also cancelled the next night I just happened to have been moved to an earlier flight so I didn't get stuck there the second day."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Pleasant, clean & comfortable"
Pros: "Easy boarding"
Cons: "All ok really"
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Cons: "The food you can tell is heavily processed"
Pros: "New business layout is more comfortable comfortable and private."
Pros: "I like ice cream (TipTop icecream). It was okay and much better then meal. The dark chocolate after meal was also good."
Cons: "I didn't like food in flight. I don't eat beef and the other option was not tasteful."
Pros: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Cons: "went i couldn't use my Qantas membership to access Melbourne lounge"
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Pros: "Short flight . It's ok"
Pros: "On time. Smooth ride. Shorter than expected. Great service."
Cons: "Headset broken on entertainment system. Ancient hardware. Food. Meh."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "Chargers in all the seats, great movies, great food."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "food and service"
Cons: "I'm 6'4"... no legroom in economy"
Pros: "I liked the fact that there was a water refilling station so I could get water when I needed/wanted it. The people were friendly and there were lots of times when the lights remained off so that people could sleep. There weren't a lot of interruptions during the flight so people could rest or do what they wanted! I also like that Quantas is associated with American so I got a ton of miles!"
Cons: "My seat wouldn't stay upright so any movement made it go back, which was fine for resting but when eating or sitting up, I kept falling back. Luckily the person behind me was understanding."
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Cons: "I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do."
Cons: "A bigger, more comfortable aircraft"
Cons: "Flight was delayed an hour and boarding was slow due to only using one aircraft door."
Pros: "Despite the delay, bording was quick and efficient, crew were welcoming"
Pros: "Fabulous. Flawless smooth transition. Great help in the airport of getting to my ext flight that was not connecting. Good experience with in flight entertainment on your own phone. Nice airline."
Pros: "Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained."
Cons: "Allow power outlets for the mobile phones if movies were accessible"
Pros: "Virgin lounge staff were super friendly and helpful - getting me on an earlier flight and giving me a spare seat next to me!"
Cons: "nothing negative to say"
Pros: "Free WiFi and a snack of crackers and a dip."
Cons: "All good!"
Pros: "Flight was on time, no charge for checked baggage, a sandwich and juice were served, and it was all for the price of a budget carrier."
Cons: "In flight entertainment system was not working. Then again, who expected an in-flight entertainment system at this price point?!"
Cons: "flight cancelled"
Pros: "Good seat, plenty of space for my long legs."
Cons: "Boarding was a little disorganized."
Pros: "Economy X was excellent value for getting 3 seats between 2, best I've ever slept in economy. Plane was late arriving before departure so boarding was late but we did leave and arrive on time. As I had an upset stomach the crew were nice enough to give me extra crackers and it was no hassle getting me herbal tea."
Cons: "Would be nice to have onboard entertainment included"
Pros: "Friendly attendants and they offer food - just a sandwich and pretzels but enough."
Pros: "Not much"
Cons: "Food VERY basic SErvice just OK"
Cons: "We still in Auckland as without any notification airline staff has cancelled our ticket and we had so much drama at the airport and we couldn’t catch the flight and we had to come back home please explain why this is happened? Contact email- firstname.lastname@example.org"
Pros: "Friendly and helpful Stewards. Virgin Australia 1 free checked luggage is great."
Cons: "The queue for the loo was a bit ridiculous. Passengers were lining up in the isle besides our seats instead of waiting in thier seat for a vacancy."
Pros: "Love the inclusion of one checked bag in the ticket price. Like the free snack and hot drink."
Pros: "My Mum has mild dementia and was going to Sydney from Maroochydore to visit family. From check in at MCY to arrival back at MCY the staff looked after her very well. She needed assistance boarding and disembarking and they were very helpful and courteous and that's why I choose Virgin over the other airline that flies the same route."
Pros: "arrived on time crew were polite and friendly."
Cons: "when boarding the plane from rear maybe passengers in the front should board first to save the mayhem."
Cons: "I didn't get a ticket through the reservation and had to pay extra at the airport for another seat."
Pros: "The lumbar support in the Virgin seat makes all the difference, plus the info re toilets, either get up now or wait till food service stops, and the instruction to put seat in upright position for eating much appreciated. I also LOVED the unexpected brilliant in-house video of psychology. Dr Andrew Ley(?) Food was great, nothing ridiculous, hot tasty and healthy. I liked there was no over packaging that took up my tray table room. Jetstar is a torture chamber with those seats that cause your back to curl over."
Pros: "-Professional, clean. Staff seemed happy to be there. -Use of both front and rear boarding allows for faster departure."
Cons: "-Need clearer instructions or a crew member to direct passengers to front or back of plane. -In flight entertainment depends on predownload of an app."
Pros: "-Professional, clean. Staff seemed happy to be there. -Use of both front and rear boarding allows for faster departure."
Cons: "-Need clearer instructions or a crew member to direct passengers to front or back of plane. -In flight entertainment depends on predownload of an app."
Pros: "nice aircraft. hosts were promt to address any issue."
Cons: "lack of movie options especially hindi movies"
Pros: "Quick and efficient once we boarded"
Cons: "Seats small. One crew member had massive attitude Was getting very upset at Asians who kept trying to switch seats. She was, in my opinion, unprofessional with her comments and was taking it very personal."
Pros: "flight crew, food service"
Cons: "no leg room, limited complimentary beverages"
Cons: "There was a lot of confusion for people trying to use the kiosks to check in. Finally a representative stood by the machine and told people not to bother, just queue up for the desk to get boarding passes and drop of luggage , which took for ever. Once on the plane the seats are very cramped."
Cons: "I don’t think it’s acceptable to not give any food on a 6 hour flight. Also to pay for food we need to wait for the cart. I sat hungry for awhile."
Pros: "Free luggage check and a meal for a 2.5 hour flight."
Pros: "The flight was good, there was enough leg room."
Cons: "My husband and I are seniors, luckily we exercise daily, because we were told to take the stairs down to the airplane and had to walk to the plane in the rain and then walk up the stairs to the plane. When we boarded we actually should have gone through the plane as our seats were closer to the front. The stewardess should have used common sense and directed everyone through the plane, there was absolutely no reason to send people through the rain."
Pros: "Flight was delayed for 2 and a half hours. Ground staff were rude and dismissive and just huddled together to chat to each other and joke."
Cons: "Ground service - once airborne it was ok"
Cons: "Delayed flight Inaccurate baggage carousel information Lack of communication from Virgin"
Pros: "Impeccable and attentive service More spacious seats"
Cons: "Crying babies during the entire flight, not that the flight could help it but wish there were more quiet areas for passengers without families"
Cons: "my seat got changed"
Cons: "Plane interior was nauseatingly hot"
Cons: "No ability to use entertainment unless app downloaded prior to flight."
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Pros: "The modern clean Boeing 737 aircraft. The opportunity with Premium Economy to gain extra leg room without an excessive feee, which also allowed priority boarding and baggage collection. Good efficient flight service. Good headphones."
Cons: "Our departure was delayed 75 minutes due t heavy traffic from LAX but this was almost made up during the flight. The food was very frugal and served in cardboard containers. Have had a lot better! Limited and old movies available."
Pros: "When boarding the plane I enquired about headphones. The flight attendant told me they don't usually give out headphones on my particular flight, however 15 minutes into the flight she walked past and had a pair for me to use. I was really impressed by the level of service and the fact she remembered where I was sitting. Great customer experience!"
Cons: "Breakfast "cafe style" was just soggy bread. Not edible. The interface on the inflight screen is very, very fiddly....many, many touches required to get your show as it kept defaulting to the show under the next arrow."
Pros: "the plane was only half full so we got to take up a whole row for each of my four family members, it was such a treat. we had travelled from bali in the early hours of the morning and spent some time hanging around darwin airport so we were very tired the extra room was very much appreciated. free light meal was also a nice touch and the free entertainment app was a bonus.."
Pros: "I found my experience with Virgin very good. I don't fly too often. I am over 70 and found both the ground staff and on board so courteous and helpful. Would fly again with them. Take off and landings were so gentle which is something I fear, but they have inspired me to "take-off" and enjoy my life."
Cons: "No entertainment except the app, which we did not download."
Cons: "I could not find anywhere on your website to either cancel the flight or re-schedule for after I'd recovered from a ruptured appendix operation. I won't therefore be using kayak again to book airfares."
Pros: "Flight on time and flight attendants were very attentive."
Cons: "All good!"
Cons: "Nothing really"
Pros: "There was a medical emergency on board and the crew handled it calmly and quietly. Very professional."
Pros: "I really appreciated the free checked bag. Aside from a little confusion as to which way to board the plane, all was smooth."
Cons: "The flight was delayed with no announcement until the last min as to why. Extremely frustrating when no information is passed on to passengers."
Pros: "Staff were good. Comfortable."
Cons: "Ridiculous boarding."
Pros: "Good crew"
Cons: "Cheaper add booked luggage costs."
Pros: "All were very good."
Pros: "That l got sms messages regarding my flight details and where to collect my luggage!! Awesome"
Pros: "I liked the organisation"
Cons: "The food"
Pros: "Staff and crew"
Cons: "Very strict baggage policy you have to be exactly same weight or less with baggage"
Pros: "Friendliness of the staff."
Cons: "Lateness of flight"
Pros: "Crew is friendly and tries to be helpful as much as possible where airline has not squeeze human decency out of the entire experience."
Cons: "Another poor experience with what is consistently one of the worst airlines I have ever flown. Nickel and dimed for every possible way they can squeeze money from their passengers. Seats barely accommodates an average sized person and because everyone is crushed together, constant seat kicking/jerking is the norm. Regrettably I have 2mord flights with this airline already booked, after which I look forward to never flying with jetstar again."
Pros: "It wasn't cancelled like previous flight. It arrived and departed o time . No inflight entertainment at all."
Cons: "The cramping was incredible. No storage , people's bag from seat behind encroaching on foot space in front. Knees in my back from behind passenger. Seat design exceptionally upright, no head rest wings to support a dosing head. Torture chamber really."
Cons: "They charge you for everything"
Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you My luggage was not automatically transferred into the connecting flight"
Pros: "Quick and easy, just as expected, staff professional and. Friendly"
Pros: "kylie the ground staff for Jetstar was brilliant"
Pros: "Ticket price was cheap."
Cons: "$60 to check a bag and you need to if it is over 7kg. They have scales at check in and boarding gate. Was not allowed to take coffee on board and when they offered some it turns out it's $4 per paper cup of it, tea is the same. No seat back pockets to put things in. Seats so thin you can feel everybody's knees from 3 rows behind you. I will never fly with Jet Star again. I will spend more on the ticket to not feel like I'm being robbed blind on the plane."
Pros: "Loading of plane through two doors speeds boarding . Did not take food or entertainment, so I cannot speak to quality of these things."
Cons: "Being charged for checked in luggage, and even e most basic of beverages."
Cons: "Boarding was late and congested Not organized"
Pros: "The on time arrival"
Cons: "Everything else: boarding cattle call, $190 in baggage charges for 2 bags, knees in my back for 3 hours, etc etc etc"
Pros: "Nothing , horrible service and excessive luggage fees"
Cons: "Horrible service, they measured your luggage by the ounces"
Cons: "All food and drink service needed to be purchased. Had an issue with a lost wallet left on the plane, and limited help in retrieving it."
Pros: "Flight left on time and arrived on time. My travel companion and I were seated next to each other."
Cons: "I was not able to purchase baggage during the booking process even though the customer service rep told me that at-purchase is the cheapest time to purchase baggage. There was literally no option to purchase it during my purchase process (I scrutinized every step of the process since I had been burned re baggage prices on my previous JetStar flight). I paid more for baggage on this flight than the previous flight even tho I paid for a lower amount of kilos. I decided to drive for the next of my flags instead of fly Jetstar again. Over it."
Cons: "Jetstar is a budget airline in every way. There was no food, comfort, or entertainment on the flight. We mistakingly did not have prebooked baggage, and had to pay an arm and a leg to get our bags to Sydney. Avoid Jetstar at all costs. I have heard plenty of other horrible things from other customers."
Cons: "They choose to weigh bags just as we were boarding and as I was 1kg , I had to check in my bag , but apparently it has to go on the next flight. So now I have to wait for 2.5 hers in Sydney for my bag and had to pay $50 for the inconvenience. I would expect this from Tiger not Jetstar"
Pros: "Seat is better on the a 321 the crew was nice, we were early"
Cons: "The follow the hand baggage rules"
Pros: "Everything, except luggages were not included"
Cons: "We had to pay for any entertainment"
Pros: "Got from point A to B early."
Cons: "It's a nickel and dime discount airline. We will never take it again. Passengers should definitely read all the baggage rules prior to purchasing a ticket; we paid $180 in additional bag fees. There is a very strict 7kg carry-on rule. You have to buy everything in board, they will not allow you to take your coffee or hot food on board the plane."
Pros: "Excellent boarding process."
Cons: "No drinks or snacks"
Pros: "Boarding process very efficient, they board the plane from the front and the rear...seems no one wants to pay for the preferred seats in the front so there were empty rows around us. Definitely read about the baggage weight costs and pay when you select your seats when you check in online."
Cons: "Didn't order any of the food so I can't comment on it...no entertainment at all on the basic planes"
Pros: "For the amount of time on a flight, it was as good as it gets"
Cons: "Paid for Qantas, but got Jetstar, which is at best deceptive and at worse bait and switch. The crew member weighing our carry ons and purses was snotty and bitterly sarcastic. Honestly I don't know how he got a customer-facing position when his best response is "you should know better" when we mentioned that we were under the impression that the carry on baggage limit didn't include purses. We didn't get food, and entertainment was nonexistent (which is why we went with what we thought was Quantas). Added to the long line for Jetstar bag drop and the uncomfortable airplane, I'll never fly Jetstar again. Furthermore, Quantas should seriously consider whether lying to its customers is a good strategy."
Cons: "Food was horrendous and staff service was poor considering we were in business."
Pros: "We were able to change seats to the exit aisle for more leg room."
Cons: "The seats weren't very comfortable."
Pros: "Jetstar is a comparatively budget airline owned by Qantas. We were in Business class from Honolulu to Sydney and that's a well timed flight considering it takes a little over 10 hours, leaving Honolulu at 8:30am and arriving in Sydney at 3:00pm. We normally fly Qantas business for international flights but in this case it's almost double the cost. Jetstar Business doesn't have lie flat beds, it provides wide and comfortable seats and they don't recline very far, but as this particular flight is completely in daylight hours it doesn't matter too much. We will always choose this particular flight because of the combination of timing and cost, so well done Jetstar."
Pros: "Timing of flight was convenient"
Cons: "Being charged $50 to gate-check a carryon bag, when that same bag had not been a problem on the Syd-Cairns flight! Being charged $4 for a can of mostly flat pepsi..."
Pros: "Boarding was good and check in!"
Cons: "Dont have any entertainement and dont have usb to charge cellphones!"
Cons: "Hit with $100 extra baggage charges for carry-ons that were judged to be too heavy despite ample room in overhead and under seat compartments."
Cons: "Seat. Slow boarding"
Pros: "Almost everything"
Cons: "Lack of room when seated"
Cons: "Kayak did not disclosed the price quoted did not include fees for luggage. I would never buy a ticket thru Kayak again."
Pros: "that it was cheaper than other flights"
Cons: "that you have to pay for bags by weight and can only take a small carryon and the seats are very tight, no snacks or water, and they didn't announce the flight was boarding at the gate =/"
Pros: "We boarded and left on time. Crew was very pleasant."
Cons: "They only allow 7kg carry on which forced us to check 2 bags @ $30 each. It's just to extract money. It looked like a reasonable fare but by the time we paid fees, seats and luggage, another airline would be a better choice. They chatged us a $60 "third party" between Queenstown and Cairns. Ridiculous...I won't fly with them again."
Cons: "Return journey of our flight was moved so disrupted our onward flights. Getting in touch with customer services was impossible. Only way is to 'live chat' then they tell you their hands are tied and to speak to the 'refunds team' who don't have a number and will 'be in touch with you'. They won't be. Then outbound flight was cancelled at the last minute. Waiting for a refund........and waiting. If it's a choice between jet star or swimming to your next destination, swim."
Cons: "$15 per kilogram charge for over weight luggage is a rip off"
Cons: "Flight was cancelled at the last minute. Jetstar doesn't have a customer service line you can call so it was very difficult to re-book. The chat was clunky and not compatable with mobile phone. Then they couldn't refund the extra fees I had paid for assigned seats - that is a "different chat site" though I was reassigned a Quantas ticket and given tickets that had us split up on that flight. They couldn't give me a booking number or anything like that for the Quantas flight either. I will just save the hassle and fly with Quantas next time. Unimpressed with JetStar and their customer service was terrible. Still out the refund money and frankly it is worth it not to have to deal with them again."
Cons: "Had a misunderstanding with a visa waiver for my girlfriend who's is English. The particular hostess that brought it to our attention was quite dull and sour with the whole situation. After about 15 minutes of basically saying she couldn't board the flight, another jet star person came over and quickly ingot Ed us that we could purchase a visa waiver on the spot for 750 baht. Problem solved and his mannerism were far more bright and cheerful. A smile goes a long way"
Pros: "I am on six jetstar flights and they charged me over 1,000 dollars for bags just a much as my flight from usa to Australia. Totally ridiculous because yoi site does not have a place to add bag charge. Really putting a damper on my trip. I will never use your sitee again. It is not fair to put this extra expense on someone when it could have been taking care of at the beginning. Of you all set your website up right!"
Pros: "Fairly efficient, cheaper price."
Cons: "Had employee going down boarding line with a scale charging extra $50 if you were over their ridiculously low weight limit for a carry on bag. Had no problem with same bag on numerous other airlines."
Cons: "We flew from Sydney to Cairns with a carry on suitcase and a personal item (backpack/purse) with no problem. On the way back, we were charged AUD$50 and were forced to check our bags. It was clearly not due to a space limitation but rather just a way to make money as not everyone was forced to check bags."
Pros: "it was on time..."
Cons: "charging for entertainment...no blankets for an overnight 6hour long flight... customer service is just the worse I've seen on an airline. Don't get me started on the baggage allowance surcharges... Still found one very friendly staff at the Sydney Airport though, there is still hope. Get on it Jetstar, get on it."
Pros: "Terrible seat"
Cons: "A bit chintzy to be charged for water, soft drinks and coffee. I thought at least getting water was a safety issue to prevent de-hydration. The airplane seats were not very comfortable. I had paid for extra baggage but the check in desk could find no record of it. We would up not needing it, so I guess that money is just lost in cyberspace."
Pros: "On checking in, they charged us a penalty fee, and then our flight got cancelled at the last minute without any options to get back to the city in time for work. Had to book a last minute flight with a different airline and couldn't get luggage back in time to take it along!"