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Cons: "Food was below average"

Pros: "The crew was nice and friendly, food was ok"
Cons: "Food should request order by the crew, rather then trolly push like an old style"

Pros: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Cons: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."

Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"

Pros: "Crew was very efficient and boarding was easy."
Cons: "The flight was late."

Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"

Pros: "One lady from the crew was amazing and very helpful"
Cons: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."

Pros: "Cathay Pacífic always high standard"

Pros: "not too bad"
Cons: "not too bad"

Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"

Cons: "Delay flight and slow boarding and leaving plane."

Pros: "Some of the staff were very nice. the plane was not full so was able to sleep whole flight."
Cons: "The flight was delayed 1 hour. we get on plane. then an announcement that in previous flight plane hit a bird so they needed to dissemble the plane. we got off plane at 11:26 pm. waited there. received a text announcement it would leave now at 2 am. the staff on site did not announce this information till 12:45 am. we waited and then got good news flight was going to take off. not in a logical way the plane took off all our luggage off the plane. and then could not add our luggage back on to the plane because tsa was now closed. so paperwork for getting luggage was poorly committed. not bright people. I hope my luggage arrives like they say a day later."

Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."

Cons: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."

Pros: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Cons: "My check in bag was lost. Hope to get it back in the next few days."

Pros: "Every aspect was smooth and efficient."

Pros: "Little more leg room!"

Cons: "Continues to be incinsistent and spotty service."

Pros: "Absolutely nothing"
Cons: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."

Pros: "Great crew, great service"
Cons: "Could use a greater reclining angle in economy."

Pros: "Timely and professional."
Cons: "I would like a different food selection...."

Pros: "I was told there would be WiFi on the plane from Chicago to Hong Kong. There was not. Very disappointed. It was hot and not a lot of air circulation. And the seats are hard."

Pros: "Entertainment choices"
Cons: "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."

Pros: "On time"
Cons: "Slow food service, average food. Slow after meal pick up."

Pros: "The airline crew. Very attentive and immaculate"
Cons: "Nothing"

Pros: "that is great flight. I'm very with fight"
Cons: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."

Pros: "Good service."
Cons: "Plane was old but clean."

Pros: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."

Pros: "keep it up"

Pros: "2 full meals and snacks, gave you a little blanket and pillow. A lot of movies and music to choose from. Able to walk around and stretch. Most crew very helpful."
Cons: "Middle row every time and difficult to get out. Always out of the Asian meal choice if you weren't Asian. No one followed the directions the crew gave for boarding and crew seemed unable to fix that."

Cons: "General boarding was first come, first served vs by zone or seats."

Pros: "Staff were friendly and helpful"
Cons: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"

Pros: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."

Pros: "Flight was cancelled, it didn't happened"
Cons: "Flight was cancelled, it didn't happened"

Pros: "Easiness to oil a flight with Kayak. Price is much cheaper as compared to other travel websites!"
Cons: "None."

Pros: "The food and service"

Pros: "Good flight"

Pros: "The staff on Cathay, as always, was wonderful."
Cons: "The plane was extremely outdated - I felt like I stepped into a time capsule and somehow made it back to the late 80's. The seats were hard plastic, 21st century headphones didn't properly work because their inputs required two jacks instead of the now standard one, half of the seat belt had what can only be described as a fun noodle attached around it, and instead of the seat back reclining the actual seat just slid outwards, making you slouch instead of recline. While the staff was lovely, I honestly can't believe airplanes like this are still in commission. All it was missing was an ash tray in the arm rest."

Pros: "Flight went up and down at the right time and place. Can't ask for much more than that. All else was very nice."

Pros: "Great crew, quick boarding"

Pros: "Direct and quick flight to bali"
Cons: "The seats were extremely uncomfortable and dirty. Overall, the plane was very dirty. Floors were dirty. Plane was freezing and they didn't provide us with blankets. The staff was slightly aggressive and didn't want to help. They were more transactional in wanting to just do the basics of their jobs and not go beyond - unlike singapore airlines, Turkish airlines, or emirates."

Pros: "Delayed"

Pros: "Quiet, warm water in bathroom sink. Movies"

Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."

Pros: "The staff is kind and professional. The lavatories are kept clean by the staff during long flights."
Cons: "Remind passengers when sick, to wear masks or cough into tissue."

Pros: "Nice service!"

Pros: "The food was tasty and plentiful and the crew were nice."
Cons: "This was a miserable flight in the smallest seats imaginable. I'm 6'1" and typically flights are tolerable - this was misery making."

Pros: "American pilots"
Cons: "Food"

Cons: "Flight delayed in take off twice. Then diverted via Manila. Not ideal."

Pros: "Movies good Boarding and luggage retrieval good"
Cons: "Arrived an hour late Was another passengers fault tho but annoying"

Cons: "Flight was delayed an hour and boarding was slow due to only using one aircraft door."

Pros: "Baggage allowance is good and cause of choice this airline but bad staff specially the check in"
Cons: "I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone"

Pros: "Flight attendants were friendly and responsive."
Cons: "1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time."

Pros: "Crew was friendly and helpful"
Cons: "Food wasn’t the best... no water bottles provided... chronically thirsty on that flight."

Cons: "On time boarding and availability of inflight entertainment."

Pros: "Excellent service"

Cons: "No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies."

Pros: "The virgin lounge."
Cons: "Bit more variety."

Pros: "Great food and pleasant staff. We were delayed on leaving but they made up the time in the air. I was pleasantly surprised after flying budget airlines for so long."

Pros: "Overall good in flight service."
Cons: "Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats."

Pros: "Seats, entertainment, meals."
Cons: "Late out of the gate. Missed connecting flight."

Pros: "Staff were polite"
Cons: "No entertainment if you didn’t have their app installed. Food was average. No room near our seats for our bags in the overhead bins because crew & other passengers further down the plane had already used them. Had to wait outside in the cold to board. One of my bags was broken on this leg! Tight seating! Not impressed."

Pros: "Service, entertainment, efficient cost. Direct flights from LAX to Melbourne."

Pros: "Rebooked on earlier flight and it was early!"

Pros: "Fast boarding, new aircraft, comfortable seats, flight was on time."
Cons: "Advertised as full service airline but food was lacking, general cleaning between flights not great."

Pros: "The crew, the food, the overall experience was positive and pleasurable - especially since it was a 14 hour flight. Thank you!"
Cons: "The seats cushions - not the width of the seats or arm rests, but the cushions themselves could use some additional padding. I used a few blankets and pillow for extra comfort but that's the only negative I can think of. Again it was a 14 hour flight. Thanks! :-)"

Pros: "Seats, crew, boarding normal"
Cons: "No entertainment, food or charging port"

Pros: "Every thing was smooth from check in to boarding. Flight on time. Crew were attentive."

Pros: "friendly staff"
Cons: "way too noisy from the engines--was very draining horrible space in economy--jammed packed like cattle-this alone may cause me not to fly you again"

Pros: "Nothing"
Cons: "I was unable to check in online and arrived in Melbourne 3 hours in advance of my flight. I had to stand in line for over an hour just to check in for my flight. It was a complete mess at the check in desk. There were several issues with other passengers that caused two gate agents to be tied up for upper 30 minutes. Rather than taking them to customer service they continued to block the line. Then with Economy gates being down to only 3 (with my guess at over 100 people waiting to check in) one of the agents used the economy line to service business class pasangers, when there were already 3 agents serving the business class patrons. While I understand business entitles you to special priorities but to have your economy passengers (who are all paying over $1500 a ticket) to have to wait so long for business passages to all walk straight get up can waiting 5 minutes felt very wrong and made many people upset. My family was waiting to see me off and subsequently got charges $30 in parking due to the delay in check in. Also communication at the gate was very poor. Flight was delayed several times due to wind and no announcement came from ground staff, only way I knew was due to an email. I could tell a lot of guests were very distressed. Very disappointed from a company that prides itself on service."

Pros: "Nothing"
Cons: "Delayed flight Inaccurate baggage carousel information Lack of communication from Virgin"

Pros: "Alot"
Cons: "NOting"

Pros: "Good service, great flying, great experience."
Cons: "A larger variety of snacks would be nice (granola bars or pretzels for between meals)"

Pros: "Not much to like, price was good, that's the only plus"
Cons: "Food is terrible, no entertainment, no blankets or pillows, simply best described as "basic"."

Pros: "All went well, smooth flight, more or less on time"
Cons: "Over priced food, in- flight entertainment, through an app had a poor selection of programs - seats feel more cramped than other airlines- lucky it was only a 1 hr flight..."

Pros: "Very roomy and comfortable seats, which was important on a 15 hour flight! Great service, good food, endless supply of drinks ( water) . Bathrooms were kept clean and neat the entire flight. Great experience overall"

Pros: "Every employee I've met has made my trip seamless and delightful. Your employees are very professional. Wish you were in the US!!"

Pros: "Friendly service and they gave me an exit row seat!"

Pros: "flight attendants have great attitude"
Cons: "1 hour delayed , not hot drinks nor entertainment"

Pros: "Boarding was good"
Cons: "Breakfast was a muesli bar but only half the size. Over all it felt like a budget airline. i will not spend extra money to fly Virgin Airlines again."

Cons: "The crew"

Pros: "Staff friendly"
Cons: "Entertainment old, seats uncomfortable"

Pros: "everything was great, more movie options would be better"

Pros: "The snack and OJ eere ok."
Cons: "Not picking my own seat, boarding from front AND rear is a nightmare, crew could care less! My seat was next to the bathroom (the front bathroom was unusable) so I had people hanging on my seat the entire flight...entertainment ap must be downloaded before flight! Not to mention we were an hour late due to weather even though every other flight was on time!"

Pros: "Chair was comfy"
Cons: "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"

Cons: "Waiting time on transfer Staff attitude"

Pros: "Liked that they boarded from front and back"
Cons: "Nothing"

Pros: "Service from the crew was good, however it would have nice to have been woken & offered lunch."
Cons: "Too many screaming children! Very cold."

Cons: "After boarding twice, the flight was canceled. We were rebooked on a small charter flight that took 6 hours and a stop to get us to Perth. We arrived 7 hours later than anticipated."

Cons: "In flight entertainment. Need more documentaries"

Pros: "Nothing"
Cons: "To start things off the women at the ticket counter to check us in was the rudest woman I have ever dealt with whilst traveling. I wish I had her name. It seemed as if she'd had something against us, this was in Brisbane by the way."

Pros: "The Virgin crew on this flight were amazing. So friendly and welcoming. Amazing!"

Cons: "The VA economy seats have USB charging but no electrical outlets. You need to be in 'premium economy' to have acces to an outlet. Also on the way back we were on a Delta plane which was older and very uncomfortable in economy"

Pros: "overall excellent service"

Pros: "Fair price, luggage included, no problem with the entire flight."
Cons: "Have to pay for extra beverage, but it's not that much of a problem considering how much we paid."

Pros: "Quick, easy check in. Friendly, efficient, helpful staff. TSA very efficient and quick. Flight was on time. Luggage pick up was fast."

Pros: "direct flight from Shanghai"
Cons: "check in was poor. could not even check in online. small crampy seats food was the worse I have ever eaten - there was terrible selection and what was given was poor. You basically get a one course meal. The food badly made and tasteless. coffee was blend and watered down. Ultimately this was like going on a budget airline paying for full price."

Pros: "The service The service reps The timeliness"
Cons: "Th tray table that hadn't been wiped down since the last flight."

Pros: "The boarding very fast and easy and everithing good."
Cons: "The flight they didn't anything for entertainment and the food the tasted not good and they have only two options."

Cons: "More food variety"

Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"

Cons: "delayed landing because of chinese reasons"

Cons: "delayed 2 times."

Pros: "A nice experience overall. Flight was quiet so plenty of personal space."

Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."

Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."

Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"

Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."

Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."

Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."

Pros: "Crews are nice."
Cons: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."

Cons: "The airline"

Pros: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Cons: "Nothing."

Pros: "The service is good in general."
Cons: "The boarding process could be improved."

Cons: "Cramped seats"

Pros: "Leg space and good arm rest"
Cons: "No in flight entertainment (movies)"

Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."

Pros: "I have flown Malindo before and I have been happy about tbeir customer service."

Pros: "In flight meal."
Cons: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."

Pros: "Same as previous, no fuss."

Pros: "No fuss, well organised."

Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"

Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"

Cons: "Turbulence"

Pros: "Good service and good plane."

Pros: "food, service"
Cons: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."

Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."

Pros: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."

Pros: "I was very impressed given it is a budget airline."

Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."

Pros: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."

Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"

Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"

Pros: "something"
Cons: "something"

Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."

Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."

Cons: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"

Pros: "Nothing"
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"

Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Cons: "Delayed"

Cons: "Cabin very hot. Aircond broken??"

Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Evrything"

Pros: "Pretty on time"

Pros: "Good legroom and friendly crew"
Cons: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"

Pros: "Every thing in the flight was excellent."
Cons: "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."

Pros: "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
Cons: "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."

Pros: "Terrible airline company. It’s a ripoff!"
Cons: "Honesty. Ripoff!"

Pros: "The staff was really nice when I asked for the green tea they make sure you get it"

Cons: "If the assigned seat reclined. I had to Move to a different seat which Worked."

Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."

Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."

Pros: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Cons: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"

Pros: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Cons: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"

Cons: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"

Cons: "It will be nice if there’s choice for vegetarian meal"

Pros: "YES"
Cons: "Toilets should never be wet."

Pros: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Cons: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."

Cons: "No seat back entertainment. Very old plane."

Cons: "I haven't even made it to my destination yet."

Pros: "Excellent crew. Good food. Comfortable seats even in coach."

Cons: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."

Pros: "Excellent as well!"
Cons: "Everything good as well."

Pros: "Brand new A350!"
Cons: "Hmm, nothing really. Lucky I was not in a hurry.."

Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."

Cons: "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."

Cons: "Old plane"

Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."

Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"

Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"

Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."

Pros: "The flights were on time :)."

Pros: "Peanuts"
Cons: "Nothing"

Pros: "Second flight was quite empty and the plane was in much better shape"

Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."

Pros: "Food and hospitality"

Pros: "Leg room. Thanks Charles. Legend!!! 9c but prefer 10"
Cons: "My screen didn't stay up. Needs fixing"

Pros: "Nothing at all!"
Cons: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."

Pros: "Good on the plane and in the business class lounge was excellent"

Cons: "Our flight was delayed over 3 hours resulting in us missing our connecting flight from Kuala Lumpur to China and then Los Angeles . Malaysia airlines did not apologize or help us with rebooking our flights or offering hotel accommodation. They just left a family of five with no flight, stuck in Malaysia with no options of getting home. . Flight crew had very hard bumpy landing on both legs of flight and maybe they need to go review landing protocol so that we don't have to have a hard rough landing"

Cons: "Very uncomfort flight, very bad timing, Food is not good"

Cons: "Both outbound and inbound flights were delayed for hours. Terrible."

Cons: "3 hour delay Food quality could have been better"

Pros: "Free beer and wine. Good inflight entertainment. Food ok."
Cons: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."

Pros: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Cons: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."

Cons: "On both flights, i did not get the seats i had specifically booked..."

Pros: "Massage chair, very relaxing for long hour journey"

Pros: "Nothing"
Cons: "Lost baggage took 24 hours to arrive. Rude staff."

Pros: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Cons: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."

Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."

Cons: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."

Pros: "On time departure, nice aircraft and entertainment."

Cons: "Two people on the same PNR, but seated six rows apart. Say what?"

Pros: "The boarding and entertainment..."
Cons: "The food... and the lack of announcement to advise us on the delay"

Cons: "our vegan food was not provided"

Pros: "On Time"
Cons: "No newspapers"

Cons: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"

Pros: "the flight was comfy"
Cons: "some drinks!!!! NOT alcohol but like water or soda."

Pros: "Boarding was smooth and quick."

Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"

Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."

Pros: "The quiz and prizes given by the service crew onboard"

Cons: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"

Pros: "The boarding was organized"
Cons: "Free snacks?"

Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."

Pros: "Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight."
Cons: "Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time."

Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"

Cons: "Seats do not recline"

Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"

Cons: "3 hr delay plus I got bumped off my return flight"

Pros: "Host clearly and ver friendly helped me."
Cons: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."

Pros: "Clean and new plane"
Cons: "Delay of one hour after biarding due to congestion at manila...this has to be the worlds worst for delays"

Pros: "Crew were very friendly"

Pros: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Cons: "At least a small meal and drinks on a 8.5 hour flight."

Pros: "Smooth flight, friendly service."
Cons: "We sat on the tarmac as take-off was delayed by 45 minutes."

Cons: "So late, I missed a 3 hour connection."

Pros: "Boarding was quick and flight was on time."
Cons: "No in flight entertainment, but you get what you pay for."

Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"

Cons: "The delay of my flight was not acceptable."

Pros: "The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful"
Cons: "Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh"

Pros: "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."

Pros: "When we got to Manila, it was raining so bad. We had to get off the plane onto a bus. They handed us an umbrella to keep dry from the deluge. It was much needed, under the circumstances."

Pros: "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
Cons: "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"

Cons: "I didn't like everything"

Pros: "Flgiht staff always nice"
Cons: "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."

Cons: "More than 1 hr. delayed flyt"

Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."

Pros: "Crew was very pleasant"
Cons: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"

Pros: "機内でクイズを出題して乗客を楽しませようとするホスピタリティが感じられる"
Cons: "現在のところ毎日運行していない点"

Pros: "The view from the plane was ok. The seats were comfortable."
Cons: "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."

Pros: "Flights On Time... Crew's awesome"
Cons: "Foid is terrible"

Cons: "Horrible experience.. Will never fly this airline"

Pros: "I wish I had something to like about it."
Cons: "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."

Pros: "No fuss,simple budget air travel"
Cons: "Nothing,does the job for a 1 hr flight"

Cons: "Seats are uncomfortable"

Cons: "The flight was 45 minutes late"

Pros: "Affordable price"

Pros: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Cons: "Nothing."

Pros: "Not much"
Cons: "Disorganised handling of passengers"

Pros: "EXCELLENT"
Cons: ""xxxx'yyyy

Pros: "Check in staff were very helpful"
Cons: "Plane was 2 hours late -airline seemed to be totally disorganised"

Pros: "Late arrival of plane meant knock on problems with air traffic in manila... over an hour late ... cebu airlines ok but system poor"
Cons: "Unfortunately delays caused by late arrival of plane - 1 hr late"

Pros: "Staff were friendly"
Cons: "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."

Pros: "Nice modern plane, great crew."
Cons: "Modern compact seats not very comfortable, and very little kneeroom. But fair prices, so overall a good value."

Pros: "Very good check-in"
Cons: "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"

Pros: "It was on time"

Cons: "Indeferent staff"