Daily cleaning, installation of cabin HEPA filters on flights from Queensland to Bali
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Scores according to KAYAK customer reviews
Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"
Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"
Pros: "Great seating"
Cons: "Free internet in long flights"
Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Pros: "Very good service."
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "More leg room than other airlines, superb service and excellent food!"
Pros: "All the crews were friendly and helpful!"
Cons: "I wanted to watch Hindi movies with subtitles..."
Cons: "Food wasn't the greatest but it was adequate considering shirt trip"
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "Service and food"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Like the food"
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Pros: "Staff are very friendly and good ."
Cons: "Old planes and screens."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Upgraded to biz class, which was fantastic"
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Cons: "cramped uncomfortable seats freezing cold"
Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Cons: "The video screens need to be upgraded"
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Pros: "Yes & yes"
Cons: "Lower the price and keeping up the good work!!"
Pros: "Comfortable seating Brst service"
Cons: "Very few Good Hindi movies Increase the no and quality of Hindi movies"
Pros: "Entertainment system is nice with recent movies and many other selections."
Cons: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"
Pros: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Cons: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
Cons: "One really bad movie."
Cons: "flight always late as usual"
Cons: "Icecream too hard"
Pros: "One lady from the crew was amazing and very helpful"
Cons: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Pros: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
Pros: "Roomy for premium class, friendly service, flight went like clockwork."
Cons: "Plane interior was showing its age."
Pros: "I thought the service on this flight was much better this time around; at least from where I was sitting. The attendants seemed to come around more often and there was a much better food selection for everyone involved. Overall, I found the flight to be safe, mostly comfortable, and the food was excellent."
Cons: "I had a family sitting next to me (I was in the aisle) and I felt that while the attendants were courteous and prompt in accommodating me, they all but ignored the people in the middle seats. I had to keep asking them on the attendant's behalf if they needed anything before they rushed on by. At one point the father told me that he was getting better service from me than the attendants. Also, one of the TV screens didn't work in one of the middle seats so the family had to do a switcharoo with their little one after they got settled so their son could have the working screen. I personally found that it was very difficult to recline my seat - I really had to quite literally put my back into it to get it to click into the reclining position."
Pros: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Cons: "My check in bag was lost. Hope to get it back in the next few days."
Pros: "The service from start to finish was superb. The flight to Hong Kong had the on board attendants at full service the whole journey. Blankets and pillows were supplied as standard and plenty of complimentary food. There was a genuine sense that the on board attendants wanted you to be as comfortable as possible."
Cons: "I can't think of anything really. Perhaps the seats could have slightly more leg room but hey. What can you expect from economy."
Pros: "Upgraded to business"
Pros: "very friendly staff, meals were very good, much to choice in the inflight movies games, etc."
Pros: "Nice airplane, it was little bit delayed but still fair enough. Meals are nice if it has more vary entertainments, would be great :)"
Cons: "Like above, crews are look like tired. Thats fine but even doesnt look like want to work and speak in their language during searving, quite feel bad."
Pros: "Boarding crew were very helpful with the wheel chair requirement for my friend who was traveling with me."
Cons: "Crew was passive aggressive. The last thing I want is taking their aggression on me. For simple things such as asking for water and what not. She was like that with other passengers too. The baggage went missing. And I also puked right at the baggage claim for the food I ate in the flight. Over all I had bad experience. Food was bad too."
Pros: "Overalll the flight was okay and the company crew is very helpful!"
Cons: "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
Cons: "I was pushed to a later flight with another company because the plane was overbooked."
Cons: "Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous"
Pros: "I was told there would be WiFi on the plane from Chicago to Hong Kong. There was not. Very disappointed. It was hot and not a lot of air circulation. And the seats are hard."
Pros: "Entertainment choices"
Cons: "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."
Pros: "The flight attendants we're so kind and polite. They worked very hard to be helpful to everyone on the plane."
Pros: "Food was good Crew members were good Washroom were clean Smooth flight Comfortable seat"
Cons: "Nothing to dislike"
Pros: "Crew was friendly and kind."
Cons: "No vegetarian options at all for breakfast (was either beef congee or eggs, sausage and bacon). We were not offered any options to select meal preference during online check in either"
Pros: "Speed of the plane Food choices Crew"
Cons: "Seat comfort and leg room of economy class cleanliness of the toilet during flight"
Pros: "All components of the trip were UpTo the expectations"
Pros: "Overall was Ok"
Cons: "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
Pros: "Flight was delayed Made connection just in time"
Pros: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
Pros: "Need more movie selection on classic"
Pros: "service excellent"
Cons: "General boarding was first come, first served vs by zone or seats."
Pros: "I made it home"
Cons: "Next time I book a flight to make sure I pick a seat of my choosing or pay for a seat.. the seat that I was in was absolutely horrible"
Pros: "Flight was cancelled, it didn't happened"
Cons: "Flight was cancelled, it didn't happened"
Cons: "It was operated by an alliance air company but I bought thru American Airlines, I even didn't know that was a coshare because I started the first leg with American, once it got cancelled they said that they couldn't do anything, and the other company said that the ticked was issued by American, nightmare. BTW I'm a Platinium member of American Airlines, what thy should at least give a little attention since I fly every month."
Pros: "Inflight entertainment."
Cons: "All the food menu options were not available."
Pros: "It was clean. Service was prompt, but my earlier flight was better because attendants were more attentive and accommodating."
Cons: "Bathrooms weren't cleaned as often. Toilet seat covers were out both times I used the bathroom (same). Drinks were okay."
Pros: "Entertainment system"
Cons: "The seats are not comfortable. My head kept rolling forward when sleeping because there was not enough recline. Couldn't sleep my entire 14 hour flight."
Pros: "Good flight"
Pros: "Great service of the crew"
Cons: "Seats are too narrow. There's not much to move around. I'm a 56 year old woman weigh 107 lbs., otherwise everything is great."
Pros: "Good, entertainment, staff were nice."
Cons: "Not much to complain about."
Pros: "Direct and quick flight to bali"
Cons: "The seats were extremely uncomfortable and dirty. Overall, the plane was very dirty. Floors were dirty. Plane was freezing and they didn't provide us with blankets. The staff was slightly aggressive and didn't want to help. They were more transactional in wanting to just do the basics of their jobs and not go beyond - unlike singapore airlines, Turkish airlines, or emirates."
Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Pros: "Good collection of entertainment options"
Cons: "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
Pros: "The staff is kind and professional. The lavatories are kept clean by the staff during long flights."
Cons: "Remind passengers when sick, to wear masks or cough into tissue."
Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Cons: "Leg room in economy is just tight"
Pros: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
Cons: "Screens were better on the flight from Vancouver to Taipei."
Cons: "More leg room."
Pros: "The crew was so attentive and hospitable"
Cons: "Not enough let room, I’m 5.9 and it was uncomfortable for me."
Cons: "The food could have been more tasty and warm."
Cons: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Pros: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Cons: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Pros: "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
Cons: "Food can be better"
Pros: "the headphone was so great that i was away from the noise, and i do had a good sleep on the plane."
Cons: "it’s a pity that i missed the hot snack of premium economy."
Pros: "Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows."
Cons: "Food and drink abundant but not great."
Cons: "Couldn’t fault anything"
Pros: "Food was a solid ok!"
Cons: "They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space."
Pros: "Crew was great, flight was short"
Cons: "Plane was dated, seats had a smell, tv were old"
Cons: "I spent another one thousand us dollar to buy another ticket, because their website's problem. I will file complaint when I am back to USA."
Cons: "Most terrifying flight I've ever been on."
Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Cons: "the food to much asian"
Pros: "Better entertainment."
Cons: "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Cons: "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
Pros: "I didn't feel crammed."
Cons: "Food was not great. No diet soft drinks."
Cons: "No entertainment during the flight."
Cons: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Pros: "China Airlines does an excellent job at doing their best to accommodate passengers that do not speak the native language. During my whole experience with China Airlines, I really felt I was a valued customer."
Cons: "The only problem with the flight was out of China Airlines control. A shuttle bus to terminal had issues and we had to wait onboard for another bus. The crew still did a great job keeping us informed of the situation."
Pros: "Again, great service. Food was very good, and enough leg room even with person in front pushed back."
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "All staff were really attentive and delivered an excellent service quickly and efficiently."
Pros: "The second plane was lovely, with an outlet, comfortable decor, and awesome entertainment system. The first plane economy was roomy for an over seas flight compared to planes I have been on in the past."
Cons: "Airlines could not check me in their system without me having a return ticket, which I did not need for Indonesia as I was receiving a visa upon arrival which does NOT require a return ticket. I was told this as the flight was boarding, so I had to spend $$ on a last minute flight in a panic to anywhere - that I couldn't get a refund for just so I could board the plane."
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Pros: "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
Cons: "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
Pros: "Very nice short trip."
Cons: "The food can be improved. It was my least favorite about flying with China Airlines."
Pros: "Very good service"
Pros: "Very good."
Pros: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."
Pros: "Crew is friendly and patient."
Cons: "Meals were terrible and came in bird size portions. I'm petite and still didnt think the portions were enough. On top of that, the food was unappetizing. I only ate rice because the fish looked horrible. Boarding was a mess. The airline ground crew were ineffective in new york and manila. Our flight was delayed because they couldn't board everyone in time. Premium economy is pretty good- seats are large. Economy is a zoo. Don't think I'll be travelling with China Airlines again soon."
Pros: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Cons: "Nothing I can think of off the top of my head. Everything was fine."
Pros: "Would recommend it!"
Cons: "No entertainment for kids, no toes, TVs were not functioning and several times I asked the crew that kids bored and want to play or have something to watch but nobody cared. My children didn't liked the food at all, as there was no fish or egg or veg meals, only pork at breakfast. I had two young kids with me, but were treated as regular passengers and we lined up for long time for boarding and kids got very tired. At washrooms there was no soap, tissue or towel papers."
Pros: "Seats were quiet comfy, great movie selection on a personal touch screen tv, delicious meals and drinks."
Cons: "Not enough toilet rooms for the amount of the passengers it caries"
Cons: "Cramped seating"
Pros: "I liked the wide selection of entertainment on the personal televisions on the plane. The reclining of the seats were not bad. The stewardesses and stewards were very friendly and attentive and I felt that the really cared about my experience. Everything was very clean and new."
Cons: "I did not like the boarding process. From starting at check in it took two hours to finish queuing and then to waiting for boarding it took another two hours. Additionally the plane was delayed. I felt cramped in my seat and I am five foot three inches and very petite so that's saying something."
Pros: "On time, friendly people, airplane not too crowded, vegetarian food was good, luggage unloaded quickly so little waiting upon arrival in Taiwan."
Cons: "Carry on luggage weighed 9 Kg and they told me I had to remove some things. Suitcase was standard carry-on size, fit well into the display frame. I had plenty of room in the two checked in bags but they had already been processed and moved out on the conveyer belt. Never heard of such as small allowance for carry-on luggage, at least on Delta, United and the other airlines I generally fly. My impression was that this rule was not much enforced since I saw many carry-on bags bigger than mine and judging by the effort I saw when people put them overhead, they likely were heavier than mine."
Pros: "747. Older aircraft, not much to make the passenger smile here. Flight was short!"
Cons: "Boarding was bad. Not done by zones. Everything is willy-nilly at boarding in Taiwan. First to board were families with small children (even before first class). Fine, except: There were several families with small children lined up at first. The gate agent was about to board them, then she stopped and went out into the gate's seating area and started grabbing families with teenagers (only) to board with the families with small children. Seriously, she went and got several families that had teens (no kids in the fam under age 10) only, and lined them up behind the fams with smaller kids. What an interesting look on the faces of the first-class passengers waiting in a separate line to board. After boarding the new category of "All Families", first class boarded. Then the masses. Once again, zones were not utilized by gate agents, and we all boarded at the same time, ignoring the zones (front/middle/rear). Once in my seat I could not find a charging outlet, nor a USB outlet. And wifi? I asked the F/A. Her response: "We don't have. Sorry. Its 1 hour 50 minute flight. You are OK." Really! No, sweet woman, YOU will be OK, working. I will have to waste 2 hours not getting something productive done. Entertainment unit on seatback: Waste of time. Even if it worked, the sound requires the old twin-male plugin jack on the armrest. Nobody has one of those in his pocket, and the F/A's never passed any out. I can hear it now, had I asked for one: "1 hour and 50 minute flight. You are OK.""
Pros: "The Pilot, very respectful, apologizing about the delays, but we still made it on time, much earlier than I expected."
Cons: "Rush, you cannot do this to everybody. Fisrt priority are their kids, before they settle down, they want their kids to be settle and possibly comfortable, remember, it's a long flight."
Pros: "Love the leg room and hot ladies of China airlines.i enjoyed the flight entertainment, watched newly released movies. Oh and did I mention their stewardes were hot?"
Cons: "The breakfast noodles need more salt. Lol jk nothing really I loved it overall."
Pros: "clean plane...very professional crew"
Cons: "late landing and take off in Taipei.....gate change was very confusing"
Cons: "Good choices like non- Red Meat"
Cons: "Not enough drinks offered for 15 hr flight"
Pros: "The crew did above and beyond what was expected. They were nice, friendly, and professional."
Cons: "The line up at the check in counter was a bit of a mess and it took longer to check in. I was extremely upset at not being able to check in online and select a seat, I was therefore assigned a seat towards the end of the plane which I am not very happy with but it was rectified during boarding."
Pros: "Crew was not very friendly."
Cons: "Checking in for flight was not very good. Counter help was not well informed/trained."
Pros: "food and service"
Pros: "Nice cree"
Cons: "All perfect"
Pros: "Crew was nice. Flight was timely."
Cons: "Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers."
Cons: "Crew attitude and snacks"
Cons: "Comfortable seats for family with infants or kids,"
Pros: "Service was great, took off on time and arrived early"
Cons: "Food was average"
Pros: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Cons: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
Pros: "not any games to play on the behind seat screen, it helps to pass the time..."
Cons: "The food was just ok,,,,could have been better.."
Cons: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"
Pros: "great flight great service"
Pros: "Leg room was small."
Pros: "The steward and stewardess were very nice."
Cons: "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."
Pros: "Everything but the inflight entertainment. Nothing impressive."
Pros: "The most unorganized airline"
Cons: "Better staff and communication."
Pros: "Some of the crew are really friendly and accommodating."
Cons: "Space was very tight. I can’t imagine how the tall people can fit."
Pros: "More stores are taking US $, there is a small duty free shopping area. These are improvements."
Cons: "air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!"
Pros: "Well organize & very courteous.."
Cons: "So far no complaint"
Pros: "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from BKK to Manila was NICE and comfy, all latest technology with beautiful fully adjustable chairs that lay flat. Would fly with them again!"
Pros: "All good. New plane, pleasant staff, on timr"
Pros: "Flight was relatively smooth. Take-off and landing likewise."
Cons: "The barbecue chicken supposedly from Aristocrat was served with hardly any sauce so it was dry and needless to say, disappointing..I just ate it just to fill up my stomach. I was looking for the music selections in the inflight magazine to help me choose the station but didn't see anything listed. The aisle of the Airbus 320 is quite narrow so it is difficult to pass the aisle w/out bumping into seats."
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"
Pros: "Flight was fine and food was adequate."
Cons: "No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time."
Pros: "From on-line checkin to baggage claim in LAX was easy."
Cons: "At the gate, we had to go through another security check, which was fine. But I had to surrender the water bottle that I just bought from the concession stand across from the gate. The reason I was given was that the US rules require water is not allowed to be carried into the plane... In-flight entertainment did nto have many choices of action films."
Pros: "We were finally on time for a change"
Pros: "Excellent service. On time departures and early arrival."
Cons: "No entertainment in flight. Older plane."
Pros: "I was very lucky to have two spaces beside me so plenty of room however I know this is not always the case. This plaine was modern with a good selection of inflight entertainment. The on board staff were extreamly courteous and helpful. Food was okay was a good selection of beverages on this flight. You are provided with inlight comforts like blackets etc if you wished to sleep -"
Cons: "No complaints on this flight"
Pros: "The onboard crew was very professional and pleasant"
Cons: "The Transfer Desk staff lacked knowledge and was not courteous and made the transit time very difficult and very uncomfertable"
Cons: "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
Pros: "It was an almost perfect flight. We just had the wrong travellers sitting behind us. it was a late night flight and these teenagers were playing UNO. So can you imagine the noise they are making???"
Cons: "seats is too tight/noarow"
Cons: "The food, the seats, no entertainment. Old school flight!!"
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Cons: "Delayed boarding & not organized"
Pros: "The prompt boarding and courteous staff."
Pros: "flight, service --great"
Cons: "check in --vry problematic."
Pros: "Like the MYPAL but should have USB to help charge phone / tablet while watching on ALL planes."
Cons: "For having you own airport should have better shops and stalls for people waiting and lingering. There are no healthy options, fresh food, good coffee/tea. Please improve services offered at your head quartered terminal. Even the souvenirs available is very limited and over priced."
Cons: "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
Pros: "Very attentive"
Pros: "Comfortable seat."
Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"
Pros: "The food was ok."
Cons: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."
Pros: "The crews (all crews)"
Cons: "Can't watch the tv cause no earphone"
Pros: "The pilot tried to stick to the schedule."
Cons: "My seat didn't recline properly. A lot of turbulence (over 90% of flight time) due to the monsoon season, I guess. The aircraft was somewhat small, Airbus A320-200."
Airlines flying from Queensland to Bali have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Queensland to Bali
Masks required on board, masks provided on flights from Queensland to Bali
Social distancing seating
Middle seats unavailable to book on flights from Queensland to Bali
Testing for antibodies, testing for symptoms for flights from Queensland to Bali
Waiving of change fees. Search flexible flights from Queensland to Bali