Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Pros: "Seat was very comfortable, crew was very nice,"
Cons: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Pros: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Cons: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Pros: "Once through check-in, we walked right onto plane because it was boarding by that time. Seats were hard, but it was only an hour and half flight which went well and onboard service was efficient."
Cons: "The 1.45 hours of standing in line to check-in. Only one lady doing the check-ins for two flights leaving around the same time."
Cons: "I am 6' and leg room was extremely limited. Movie choice was pretty limited especially if you don't want to watch R rated material."
Cons: "Air Niugini planes arrive late consistently. I'm an Air Niugini Destinations member & I've been a passenger on several Air Niugini flights within the last year and a half."
Cons: "Couldn't board due to Australia transit visa issues. Of course no ability to refund even a partial amount. Very frustrated. But not Kayak's fault."
Everything was perfect. Fast check-in and very roomy seats with plenty of legroom. There was no entertainment but I did not miss it.
Cons: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Pros: "The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi"
Cons: "Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member"
Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Cons: "They didn’t leave my food. They took it away."
Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "I wasn’t given the seats I had chosen when purchasing the ($3,000) tickets. The seats in the “Dreamliner” were cramped and hard—uncomfortable."
Easy process and no delays. Economy-X seats could do with some lumbar support and the padding in the seat pan was compressed so a little uncomfortable, but LOVE the legroom.
If it wasn’t delayed over 2 hours and then asked people to volunteer to go tomorrow.
Pros: "Fabulous. Flawless smooth transition. Great help in the airport of getting to my ext flight that was not connecting. Good experience with in flight entertainment on your own phone. Nice airline."
Pros: "Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained."
Cons: "Allow power outlets for the mobile phones if movies were accessible"
Cons: "It would have been a normal trip but we were delayed about an hour in Cairns because the passenger count didn’t add up to what the computer said. This made it very tight to catch our next flight. Barely had time to use the bathroom."
Pros: "Crew great. Very grateful for the cuppa"
Cons: "Headrest low for a tall person. Shoulders sort of rested on it. Notconfy"
Cons: "The flight was fine but it was 4 hours behind schedule."
Pros: "Free WiFi and a snack of crackers and a dip."
Cons: "All good!"
Pros: "Felt Cheap"
Cons: "Felt Cheap. Not even an entertainment center and no one on flight could make the app download or work."
Cons: "Waited a long time for the catering crew before we could board. Once in the air, very smooth, friendly, professional."
Cons: "Airline lost our bags on way to Australia so we had to buy extra clothing and personal items while here. Then airline charges us $65 because our bags are overweight with the things we had to buy because of lost bags."
Pros: "The seats are big"
Cons: "You have to pay for food and drinks- nothing for free Boarding was chaos- no organization- just everyone pushing their way on. Worried about security as no one at any point checked my ID or passport Line up for baggage drop off took half an hour- they need more staff working"
Pros: "The crew were very friendly and professional Didn’t appreciate having to pay for a cup of coffee."
Cons: "The loading process was a bit unorganized. The only organization was the front 12 rows load from the front and back rows loaded from the back of the plane by walking across the tarmac. Would be more efficient if they loaded more like Southwest Airlines."
Pros: "Staff and crew"
Cons: "Very strict baggage policy you have to be exactly same weight or less with baggage"
Cons: "Was disgusted that I had only a 6kg small carryon suitcase & a laptop in my handbag (6kg) and had my carryon taken off me & put on the next flight & not getting delivered until 10pm tonight!!! Plus had to pay $60 and buy some clothes to wear to event tonight as luggage won’t arrive in time. Will never fly Jetstar again!!!"
Pros: "The plane got us to Darwin."
Cons: "$60 per checked bag, even at 30 per bag its still more expensive than other carriers, so if you have a bag to check, skip Jetstar"
Pros: "There was a flight attendant named Linda who was exceeded assisting us with getting to our connection."
Cons: "Staff in airport was very rude and only seemed to want to get more money out of people not willing to assist with any kind of resolution to issues. Couldn’t understand paging due to it echoing. I would never recommend using jet star to anyone."
Cons: "didnt answer baggage questions ahead of time and wasn't clear on website, ended up costing over $100 *extra* to check bags than anticipated due to this - long lines, poor customer service"
Cons: "Paid $30 upfront for a 15kg checked bag, was told at counter I could carry on, but unable to refund money. At the gate, was told it was over the 7kg carry on max (was 9.2kg) and required to check... for an additional $60. The $30 I paid previously would not be applied. Complete scam. Friend I was traveling with also paid for a 15kg checked bag upfront, but was only charged $21. I was also concerned about checking as I needed to transfer terminals from domestic to international with a tight connection and since the plane was delayed, had even less time to grab bag, catch train and go thru customs. No consistency. No customer service."
Pros: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit."
Cons: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit. Now in flight service provided except water on request."