Enjoyed the comfort of the seats, slight delay to departure time but prompt takeoff and landing.
It asks about entertainment tho it’s not applicable. 10/10 for Rex 👌🏻
Not sure how to answer on the entertainment as there wasn’t any.. Comfort, I wasn’t comfortable as I was on the window side and a morbidly obese man sat in the middle and eased out into my space. I had sciatica so I wasn’t able to move much to get comfortable. Food wise I have a wheat allergy and asked if there was a gluten free option and was given a Byron bay cookie which was lovely tho it wasn’t wheat free. Not to worry. I wasn’t expecting there to be any appropriate snacks for me anyhow. The staff were very generous with the snacks and their concern for the passengers. The staff were amazing tho. Truly amazing ! One of the staff must have noticed my discomfort and helped me out to stand in the back of the plane to stretch which I really appreciated. I would fly with REX again without hesitation. Thank you very much. It was my first flight with you and I look forward to my return flight home on Tuesday. Best wishes to your company 👌🏻
All good, was a one hour flight so no food or entertainment which was expected
Rex is an underrated airline. Its my first time flying them and they were fantastic. the only things that annoyed me about my flight were things other passengers did so it was nothing i or REX could change
Really enjoyed flying with Rex the boarding and booking baggage on was easier than most. I will beat using Rex next time.
On time and a quick flight and staff vert good
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Pros: "Boarding through two doors made the process faster."
Cons: "A better explanation of the lunch choices would be helpful"
Pros: "The crew for Qantas is normally pretty damn good. This trip was no exception."
Cons: "The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights."
Pros: "Professional and friendly staff amazing cabin crew and pilots"
Cons: "The inflight wifi was not working the snack was only a biscuit"
Pros: "A basic US domestic flight"
Cons: "Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas"
Pros: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Pros: "We landed safely."
Cons: "Crew spoke little English it seemed. Maybe they did not understand my American accent. They never acknowledged my requests and repeatedly would overlook me for drinks or food. When I would give them my order, they would diaappear, then reappear with the order wrong. On. Every. Single. Occasion.... They were rude and dismissive. Food was barely adequate of what I served."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Cons: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Cons: "Qantas actually had to book me on jet star since they failed. Waiting 12 hrs now"
Easy process and no delays. Economy-X seats could do with some lumbar support and the padding in the seat pan was compressed so a little uncomfortable, but LOVE the legroom.
Booked myself & 2 year old granddaughter on flight. Didn't select seats as had hoped to request when checking in at airport an empty seat next to us if available. Plane was full so not possible. BUT - the seats the system had allocated us were not together!!! I suggested this would be very relaxing for me, but probably not so much for the passenger seated with my lovely & very chatty granddaughter!!! The staff member checking us in worked their magic so we were seated together - but it seems an oversight when the booking is made with the age of child stated that seats would not automatically be allocated together. Cabin crew were fab!
Pros: "Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday."
Cons: "No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies."
Cons: "Flight left late... I missed my Delta connection from LAX to New York. The Delta staff told me that this flight routinely arrives late. Also, my previous flight that I was booked on, VA7, was canceled the day before. It’s been a nightmare"
Pros: "Leg room"
Cons: "Delayed almost an hour. Landed and had to wait in another queue to get off the plane. Been waiting 15 minutes on the runway. This is really ruining the only holiday weekend I get for months."
Pros: "I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack."
Cons: "Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline."
Pros: "Plane was clean, crew were fantastic, food was acceptable"
Cons: "Seating doesnt allow a lot of leg room for taller people unless you want to pay more for Premium Economy, We travelled early December and the Entertainment still referred to the November listings"
Pros: "Took off a bit late but good communication around it. Comfortable easy and accommodating"
Pros: "Free wifi is amazing! This is something all airlines need to take more attention of!! Some airlines have ridiculous charges for wifi."
Cons: "Annoying that they didn’t board via the front and rear exit, but this was probably because it was raining. Half the plane boarded via the “priority pass” would be kinda disappointed if I had a high status only to board with half the plane."
Pros: "nothing to like"
Cons: "Wasn't even notified. Had to call help desk to learn that flight was cancelled."
Cons: "My flight from SFO to Berlin was cancelled but I was never informed. I arrived at the airport to find out the flight was cancelled, all the while getting emails that my flight was on time. I had to purchase another flight on another airline same day."
Cons: "My flight to Munich was cancelled because Air Berlin is insolvent. Air Berlin will not refund me. I had to go through American Express to get support, and I missed my 30th birthday with my friends in Europe because I never was able to get this resolved."
Pros: "Software for entertainment system didn't work properly on all screens. In some cases only very limited options to select from."
Cons: "Found out upon landing in Düsseldorf and looking at a screen that flight was cancelled. Two hour wait to get a train voucher. Had to take three trains which turned into four trains due to delay. Waiting to see if air Berlin will offer a refund."
Cons: "They lost our bags and I think the bags for half of our flight. They then made it - and now eight days later, continue to make it impossible to communicate with them to figure out what is going on. They found one of 2 bags, delivered it to the wrong place, took it back, and we still have no idea if they have received the information that we sent them multiple times by email (they do not reply nor answer phones) as to where we are. The other bag completely lost; they have no idea. In fact, we still don't even know which bag they found as they gave us contradicting info on that and they want details of the contents of the still lost one which of course we cannot do as we don't even know which that is"
Cons: "They charge me 205 dollars for extra bag and when i asked why it should be one hundred they where very rude and the guy behined the desk ask for next one in line whith out giving me any explanation . Lik if you dont like it leave it so i had to pay the money . And was no meal you have to pay for it even that i was traveling from tel aviv ti the us so it was no meal in the first stop to berlin"
Cons: "KAYAK dont worn me that I book a flight without any bagage. I travel 30 years and this is my 1st time. I have to pay 90 euro for 1 direction. Very disapointed."
Pros: "Crew was great, food was nice"
Cons: "No notifications regarding getting bumped from a flight for a later one. No one could give me a reason. Informed flight was on time and then an hour later told we were delayed two hours."
Pros: "Crew was ok"
Cons: "Boarding, no communication prior to boarding, boarding process, no communication during flight."
Pros: "The boarding"
Cons: "I would like have a blanket and also one free coffee"
Pros: "Seats were comfortable, good pilot."
Cons: "The arrival time was delayed by 2 hours and boarding was 45 minutes late, despite this being the only flight leaving Cairns that night."
Pros: "The crew was super helpful, made it easy. The best part was the ease of boarding and sticking to time. Highly effecient."
Pros: "The crew were amazing."
Cons: "The cost to check baggage was very high and hard to complete ahead of time."
Pros: "The plane got us to Darwin."
Cons: "$60 per checked bag, even at 30 per bag its still more expensive than other carriers, so if you have a bag to check, skip Jetstar"
Pros: "flight comfort was as expected"
Cons: "plane was over an hour late. a week before another Jetstar flight to Queenstown was 2 hours late. seems Jetstar is often late."
Pros: "on time in time clean air craft great crew, on top of all was the experience of the Pilot, the take off and landing was so smooth"
Cons: "No service to customers who did not buy food or drink."
Cons: "Flight took off late. 7kg for a carry on is hard to do."
Cons: "Paid $30 upfront for a 15kg checked bag, was told at counter I could carry on, but unable to refund money. At the gate, was told it was over the 7kg carry on max (was 9.2kg) and required to check... for an additional $60. The $30 I paid previously would not be applied. Complete scam. Friend I was traveling with also paid for a 15kg checked bag upfront, but was only charged $21. I was also concerned about checking as I needed to transfer terminals from domestic to international with a tight connection and since the plane was delayed, had even less time to grab bag, catch train and go thru customs. No consistency. No customer service."