Pros: "Everything went well. boarding and check in."
Cons: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Pros: "Fantastic service and overall experience on my first flight on a 787 Dreamliner. Flying QF50 with Qantas from SFO to Melbourne. Slept 8 hours. Will fly down from Sydney to leave via Melbourne in the future, such a good plane."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "FLIGHT TIME"
Cons: "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"
Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."
Pros: "Qantas notified me in plenty of time when flight was cancelled and automatically placed me on next available flight. Customer service was good in this regard."
Cons: "Flight was cancelled and rescheduled flight was delayed. Plane was noisy."
Pros: "Staff are always amazing"
Cons: "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
Pros: "Crew were ok"
Cons: "Food was awful and departed late"
Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"
Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Cons: "Little more leg room required"
Pros: "Singapore airline best for Australia"
Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Pros: "The service, politeness of staff, the food."
Pros: "Mostly everything great."
Cons: "Leg room for me a bit small. Dinner a bit mushy."
Pros: "on time, easy flight"
Cons: "overcharged for second bag"
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Pros: "On time. Nice cup of tea and a bite to eat. Good entertainment if you have your own device (I did)."
Cons: "Entertainment system.took a while to connect to and dropped out a few times."
Pros: "Both planes were clean service was good"
Cons: "Both flights delayed"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Pros: "Comfy flight. The staff were really helpful."
Cons: "Arrogance of the crew"
Pros: "I liked everything from crew to the plane"
Cons: "Arrogance of the crew"
Pros: "Smoothed on time. Flight attendants not tired and grumpy"
Pros: "Entertainment system had a good selection of tv. Pity the sound was affected by poor maintenance."
Cons: "Jack port for sound system damaged again. Horrible pullled pork sandwich. B737 is horribly uncomfortable to fly as it is too narrow especially where the seat is level with a fuselage rib. A330 is much better."
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."
Pros: "Professional efficiently run airline, end to end."
Cons: "As always for any airline it wouldn't hurt or cost much more if the food serves were just a little bigger,"
Pros: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
Pros: "Good cabin crew"
Cons: "Late again"
Pros: "Complimentary healthy food, iPads, smiling staff"
Pros: "Dood provided was good. Service was good. Baggage was fast."
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Pros: "I have a nut allergy and there are no nut free meal options to select prior to my flight. Worse still the attendants didn't bother to check the meal ingredients, something that was offered to me by the budget airline Fly Dubai."
Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Pros: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Cons: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."
Cons: "Five hour delay due to faulty maintenance at LAX. Pilot (rightly) refused to fly until maintenance work correctly completed. Plane then diverted to Brisbane to change crew, en route to Melbourne."
Cons: "The plane was freezing cold even with multiple layers and a blanket"
Cons: "Airline just assumed we had access to phones and Internet and the know-how to be able to download the Q app for entertainment. We didn't and we had read the inflight magazine (old, tired and boring) on the flight on our first leg from MEL-SYD."
Cons: "No veg option No screen for movies."
Pros: "Got away on time"
Cons: "No wifi on board or entertainment"
Cons: "Food and cramped seats"
Pros: "Unable to fly due to KAYAK incompetency"
Cons: "KAYAK actually responding as promised to contact myself and airline to facilitate change of booking date due to COVID."
Pros: "We did not use this flight and I was told that I could not receive a refund."
Cons: "On time boarding and availability of inflight entertainment."
Cons: "Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered."
Pros: "Business class manager really looked after my food allergy requirement."
Cons: "New crew member - belatedly realised I was in business."
Pros: "fast boarding"
Cons: "better movies"
Cons: "No in flight entertainment"
Pros: "Easy checkin online. Easy bag drop at airport. Staff friendly and helpful. Snack enjoyable."
Cons: "Typical seating, far too cramped. Person beside me encroached on my personal space throughout the flight. Thank goodness it was only a 2hr flight between Melbourne & Brisbane."
Cons: "Going Melbourne delayed nearly 1.5hour Back home Brisbane another nearly 1.5hour and gate change a few times Very very bad experience"
Pros: "Attendants were pleasant enough"
Pros: "arriving in Brisbane!"
Cons: "Delay as for some reason it appeared there was no knowledge of length of Dunedin runway. Plane old, not very clean. No entertainment and no food. Did not book a meal but felt that due to 3 hour delay there could have been a slice of bread, a bun, or something, on offer."
Pros: "Nothing !!!!!!!"
Cons: "Flight delayed 12 hours!!!!!! Baggage lost!!!! Entertainment system broken!!! Air con on plane warm and very stuffy on flight!!! Virgin is ruining my holiday!!! I will never fly with them again!!!!!!!"
Pros: "Absolutely nothing!!!!!"
Cons: "This airline sucks!!!!!!!!!!!! I will never fly them again!!!! 12 hr delay then they lost my bag!!!! Virgin you Ruined my trip!!! Then the entertainment system was broken and the air con was hot, the stuffiest flight of my life!!!!!"
Pros: "they eventually returned it"
Cons: "they lost my bag"
Cons: "they lost our bag on a direct flight, how can they do that? when we got there they only have an agent who told us to contact virgin airlines in melbourne!!!"
Pros: "attentive service and relatively comfortable, easy boarding and disembarking"
Cons: "Meal/snack/food was atrocious, was the most disappointing excuse of a snack. We had a choice of a few pieces of cut apple or an extremely thin sad looking granola bar. Expect airlines that offer “full service” to offer something better for the price, also the fact that no fixed TVs or iPads and you have to use your phone to watch movies, at least get a phone holder on the back of the seat."
Pros: "Staff were excellent.... Best flight I've had in a long time"
Cons: "I missed my plane.so i lost money.but you wouldn't care you made money..sad"
Pros: "A cold drink just when I needed it. Thank you"
Pros: "The crew were excellent and the plane very comfy."
Cons: "I don't understand why we had a 4hr 40 min flight plan which went way up the Australian coast instead of going in a direct line from Melbourne to Christchurch, when the ticket noted about a 3hr 40 min flight time. If you can enlighten me that would be appreciated."
Pros: "Great service"
Cons: "legroom too small and food was minor snack."
Cons: "Flight cancelled, then booked by Virgin without consultation, onto a flight via Sydney that would take 6 1/2 hrs to get there, had to request another flight but still lost most of the day of my holiday, plus left with many phone calls re change of rental car, arrival , parking bookings, and no compensation and then stress when I got to the airport and was told that despite being "booked " on the much later flight, now I might not actually have a seat. I had to wait while attendant at counter tried to find seats and only watch as they were taken by someone else several times. So unnecessarily stressful and misleading. Lost my original seats, had to sit separate from my companion, and no real concern by Virgin about their impact on customers' plans. Last time I flew, the plane was cancelled, and we had to wait hours for another one in the terminal, so I missed the body corporate meeting that was the ONLY reason I was flying to Brisbane, paying for overnight accommodation and car rental and flight and I MISSED it. Huge cost for NOTHING, as despite driving straight to the meeting, it was just finishing. Whilst at the airport trying to fly home, I heard another Virgin flight cancelled , again due to "unscheduled maintenance". Seems that maintenance and mechanical problems are common and way more common than they should be. So that is a big worry!"
Pros: "The flight was good. On time. Friendly crew."
Cons: "Bag drop check in was terrible. So slow. Boarding wasn't efficient"
Pros: "Great boarding and efficient flight"
Cons: "The crew - unsmiling, unfriendly and seemed to hate their jobs. Food - meusli bar !"
Pros: "Virgin is always well organised and the flights kept to time. The staff were very helpful and I had a comfortable trip"
Cons: "No complaints"
Pros: "The snack and OJ eere ok."
Cons: "Not picking my own seat, boarding from front AND rear is a nightmare, crew could care less! My seat was next to the bathroom (the front bathroom was unusable) so I had people hanging on my seat the entire flight...entertainment ap must be downloaded before flight! Not to mention we were an hour late due to weather even though every other flight was on time!"
Pros: "Like the corporate image & modern design of different facilities etc. The check-in was nice & smooth."
Cons: "No greeting or smile from crew staff (I think it's important as it shows welcoming)."
Pros: "The crew was pleasant, courteous and helpful."
Cons: "Would have liked a little more to eat, especially with the early rise to get to the airport in time. Qantas serves breakfast."
Pros: "Liked that they boarded from front and back"
Pros: "Flight crew were lovely."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Pros: "The crew on the flight"
Cons: "Lack of communication from ground staff re 3 hr delay"
Pros: "I like how there was lots of room in my seat"
Cons: "What I didn't like was the Entertainment it was pretty ordinary and very limited I think virgin really needs to take a good look at their entertainment"
Pros: "The time it took to get to Brisbane"
Cons: "My bags were tampered with in some way"
Pros: "Agent service"
Cons: "No entertainment"
Pros: "I didnt like anything because i didnt flight because of your shitty company that didnt tell me about my decline"
Pros: "Every aspect of the flight."
Pros: "-really friendly staff -nice new terminal with charging stations -early arrival in Brisbane"
Cons: "-The flight departed slightly late -There were no entertainment options on the plane aside from magazines and books I brought myself despite this being a cross-country flight."
Cons: "The only vegetarian food option contained gelatine, and when I asked for something different, I was told that they 'don't do that'. However, when a couple asked for something different for religious reasons, they were given another meal. I have been a vegetarian for 16 years, but apparently ethics means nothing when compared to religion. Staff were not sympathetic at all, and we went without a meal, after paying a lot of money for the flight, and checking in advance that there would be vegetarian food. Gelatine is not vegetarian."
Pros: "Easy booking system. Helpful friendly staff at the airport. Service and cabin crew lovely, no problems with baggage. Arrived on time."
Cons: "I find the seating too cramped."
Pros: "It didnt happen so not much"
Cons: "They cancelled the flight and didnt tell me. The only reason i knew is Tripcase sent me a notification"
Pros: "Had to pick up my luggage and check in again, almost missed my flight. Actual time on the plane was fine."
Pros: "If you have your own phone or tablet with the Virgin entertainment app it's 5 stars for entertainment."
Cons: "If you don't have a phone or tablet with Virgin entertainment app then not much entertainment."
Cons: "They cancelled my 3pm flight on a Friday without notice and gave 2 different excuses. Weather then crew. You work out which was real. Compassion - nil. Considering how much I fly, I guess I will stick with Qantas in future."
Pros: "Flight and cabin crew were good"
Cons: "Long delays at check in. Having arrived very early, i was horrified at size of queue."
Pros: "Efficient and hospitable staff & crew at both the airport & on the flight"
Pros: "personal treatment and friendly cabin staff"
Cons: "They don’t offer refunds only vouchers. That robbery for anyone traveling internationally, they cannot use a voucher in a year"
Pros: "No the crew weren’t amazing & the seats were just okay. The flight was pretty full. The guy driving made two safe landings at Avalon"
Cons: "Jetstar - c,mon, it’s an airborne bus really."
Pros: "Arrived ahead of schedule"
Pros: "Nice crew inside the plane"
Cons: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."
Pros: "The touch down landing was PERFECTLY smooth!! Thank you Captain!"
Cons: "Small walkway and seats."
Pros: "Seat was comfortable."
Pros: "Most importantly on time and friendly staff."
Cons: "For a discount airline everything was as expected. As said above, being in time and friendly employees made it an excellent flight."
Pros: "it was fast and effective"
Cons: "Easy to book and check in"
Pros: "Small flight"
Cons: "Nothing to say because small aircraft"
Pros: "one crew member appeared to authentically greet and farewell clients with a twinkle in his eyes."
Cons: "many of the other crew members appeared to actively dislike their job and to treat passengers disrespectfully,"
Pros: "Straight forward and timely service. Staff was fun and engaging."
Cons: "Forced to check carryon because it was over 7 kilograms, but it is a standard carryon suitcase. Weight is irrelevant as it goes in the same plane. I understand keeping folks in check so they don’t bring big bulky items, and I get pushing the weight angle to drive sales, but taking the bag (after folks have paid for the “extra weight”) and putting it in the belly is excessive. As a male, I had no purse and all of my items were taken from me and I had to hope they made it to the other side (which they did, but it isn’t always the case). However, my wife was allowed to have two items (purse and carryon) as long as each were under the 7kilos and combined weren’t over 15 kilos. My bag was 14.4 kilos. Same weight being brought on and it’s just semantics and really kinda sexist against men if you think about it. Just sayin..."
Pros: "I luved the attendants and the service"
Cons: "THE AIRPORT IS NOT IN MELBOURNE! We had to hire an Uber for 100 dollars to drive us the hour to Melbourne. It should be clearer when booking this airport is significantly farther away. It would have been more convenient and economical to fly into melbournes international airport."
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Cons: "And no announcements re the delay until the very last minute."
Pros: "Attention to details"
Cons: "Lack of snacks"
Pros: "the actual flight was fine"
Cons: "When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?"
Cons: "Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again."
Cons: "Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg."
Pros: "Avalon is quiet, decent facilities"
Cons: "Should give water on the flight. Didn’t buy food didn’t use entertainment"
Cons: "It was good flight"
Cons: "Rude ground staff."
Pros: "Safe airline. Kind staff."
Cons: "We could not check in online and waited over an hour to check in then due to our luggage had to wait in a separate line to pay. We arrived not knowing this is a budget airline and you have to pay for everything. Due to weight restrictions they forced us to check our carryon luggage for $100 AUD per item. They said their website tells you of this fee but 3rd party sites, such as Kayak, does NOT upon booking. We were very frustrated to be paying such a large fee to check our carry on luggage. Kayak should tell you about these hidden fees upon booking as the fees were in the fine print AFTER booking and we simply did not read the fine print. Very disappointed in the lack of communication from Kayak. Entertainment cost an additional $10 and their choices were limited, food and drinks also cost $ on the plane."
Pros: "None of it"
Cons: "The whole Jetstar team"
Cons: "Didn't realize when I booked I'd be charged $60 for a lightweight duffel, one way. Will not repeat."
Cons: "Too bad you have to pay for every service...seats, TV, food."
Pros: "And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat."
Pros: "Air conditioning comfortable"
Cons: "Will not travel again on jetstar as seating is very uncomfortable..not good for aussies probably suitable for asians who have shorter legs."
Pros: "The fact that we tried to check our bags 10 minutes too early but the bag check desk used the ten minutes to train new staff and allowed us to shave $25 off a potential bag weight fee."
Cons: "Need to repeat several times if you change a gate number for our flight."
Pros: "Very capable crew flying in terrible conditions with high winds. Flights after our take off were suspended due to appalling weather."
Cons: "There's little to like. Extremely cramped conditions. Poor food and beverage. Avoid if you possibly can."
Cons: "With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft"
Pros: "Efficiency, timeliness, friendly crew"
Cons: "1. Center of seat was so thin I could feel some part of the structure pushing against my spine to the point of discomfort. 2. Temperature was quite cold for both flights (row 19 & 21). Not sure if it was my location or something else, but I fly a fair amount and the temp was below what was comfortable for me."
Pros: "Debbie at Avalon was very kind and helpful!"
Cons: "Upon boarding a flight from Sydney to Avalon I was told my duffel bag was too large to carry on the plane even though I had been allowed to fly a few days prior with the same bag. I even placed my bag in the sizer at the gate but she still told me it was too large and "too heavy" although she did not weigh nor pick up my bag. About 5 minutes prior I had seen her walk a guitar that had been gate checked down to the plane. My bag was not so lucky. I arrived at Avalon and my bag didn't. My bag was going to arrive on the next plane which wasn't coming in for 3 hours. We were staying about an hour from the airport and boarding an early morning flight from Tullamarine to Los Angeles. Deliveries of missed luggage ceased 2 hours before my bag was due at the airport and didn't commence until after I was due at Tullamarine the next morning. The flight attendant who made me check my bag was on my flight and easily could have told me my bag wouldn't be making it on our flight but she didn't. She was rude, smug, and unaccomodating. The customer service representative at Avalon, Debbie, was more than helpful trying to figure out the best option for me to retrieve my luggage before my flight home to Los Angeles. She made a stressful situation a little less so. Thank you Debbie!"
Pros: "We packed very light for a ten-day trip to Australia (two small carry one, a messenger bag and a tote). Nevertheless, we ended up spending $50 each to check bags. So much for a bargain flight."
Cons: "It is one awful airline. First they fly from Avalon airport which is too far from Melbourne. Then they have a scheme to overcharge you for luggage. We went with two carry on, small suitcases and they charged us 100 Austrlian dollars. Nothing is offered on the plane. Service is bad all around. AWFUL"
Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"
Cons: "The fact that they did not mention ahead of time that if I check bag at airport there was going to be a 50 dollar charge but if I had checked the night before on line only a 25 dollar charge. That does not seem fair expecially since they don't seen you email or anything telling you this in advance. The ticket agent at the airport told me."
Cons: "There's no entertainment however the flight is only one hour"
Pros: "Crew were nice,flight itself went off without a hiccup and was fairly fuss-free"
Cons: "Our flight was delayed by approximately 1 hour, and there were few announcements about this until fairly late, and the departure billboards were slow to update too. Also, no armrest on my seat's right arm which was a little less comfortsble that it could have been (window seat, emergency exit row)"
Pros: "They made room for me on the next flight"
Cons: "Everything - they texted me telling me that the flight was delayed, and then I arrived at the gate and told me it left an hour earlier. I have text messages to prove that it was scheduled at 1:30pm, the plane left at 12:35pm and I had already checked in, checking in my suitacase, and the flight left without me and took my suitcase - absolutely ridiculous."
Pros: "Food was good and crew provided good service."
Cons: "Seat was uncomfortable but was more because person behind was large and kept digging their knees into my back. I was also not able to recline my seat because of their large size. I would have happily paid a little extra to be upgraded away from this passenger to ensure a more comfortable flight."
Pros: "Deplane at both front and rear of plane."
Cons: "Gate was chaotic, trying to load a bus to the plane."
Cons: "departing late (again)"
Pros: "The leg room associated with have a seat in an emergency exit"
Cons: "They changed our gate 3 times. They changed the flight time over 5 times."
Cons: "The made me pay $50 for my skateboard as checked luggage! Skateboarding is not a crime and I'm not a f ucking terrorist! If I was forewarned I could have pre paid and it would only have cost me $12. Either way, it's feking bullshite!"
Pros: "Economical and value for money"