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I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again

My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.

Flight was canceled. I was not alerted. It was only kayak that alerted me

I love flying with Qantas. There was no onscreen entertaining on this flight, and only a snack provided (not a meal) but still better than Jetstar or Virgin (in my opinion) so still happy.

Wheelchair assistance to move through the terminals and to/from the plane door was excellent. No vegan snack on the flight, only something with salami and cheese in it.

Boarding was over 3 hrs late and we didn’t land until almost 1:30am

It’s a very long flight and there are so many people on board. Perhaps a warm washcloth now and then to freshen up

The plane was delayed about 3 hours so anything else is immaterial

Good. BUT the Kayak app kept sending me wrong messages saying that there was a Gate change. That same thing is happening today.

I really appreciated the fact that when I checked my bags at the Quantas counter after arriving from an international flight an hour early, the agent noticed I had a very long layover. He then found an earlier flight that allowed me to get to Cairns several hours earlier than I planned. That was amazing because I had already traveled over 20 hours and wasn’t looking forward to such a long layover. It allowed me to see my daughter and grandchildren much earlier (it had been two years since I visited last).