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The staff was friendly and helpful, there was a decent amount of leg space.

The inside of the plane seemed old and there was no entertainment system even though it was a long flight. They spent way too much time trying to sell overpriced food.

Flew premium flat bed and had the best sleep on a plane ever! Food is very good and very cheap, as are the drinks. For the price I really don't know how they do it- superb!

Some crew very friendly, others less so.

Best price by far for a direct flight to our destination. Optional paying for food and entertainment, etc, was perfect for our needs and budget.

Didn't realize we wouldn't even be given water without paying for it. Nothing wrong with the policy that you pay for everything extra, but needed more explanation up front for a first-time user. Baggage weights, food and drink, entertainment--all are extras, and sometimes cheaper to pay for it at original booking. I didn't understand that until I'd already bought the tickets.

There is nothing good to say about my experience with Jetstar.

From the moment we arrived at the airport, we were slammed with $650 in surprise baggage fees and our experience only got worse from there. We thought we had braced ourself for all of the surprise fees by doing things like ordering meals ahead of time, but boy were we wrong. The $24 in-flight meals that we pre-purchased were small and terrible. And somehow, despite being a nearly empty flight, the flight attendants couldn't even be bothered to offer us water more than once on a 7-hour flight. Jetstar? Never again.

Help And pleasant staff

Poor quality entertainment screen

* lots of leg room even in the economy seats * only 2 seats in the section beside the windows is excellent

* flight attendants a bit cold and business-like * no black "English" tea with milk and sugar * terrible choice of movies - English language movies were rubbish!

All was good. Crew pleasant. Boarding systems worked well.

Friendly and approachable cabin crew.

Boarding was not good. No clear announcement. No special boarding for star alliance gold member.

Nice planes & attendants. Clean.

Had to get off Korean air in Seoul & go thru terribly bogged down customs, just to transfer & continue on another Korean air plane - both ways! Barely made it to my 2nd plane even though I practically ran thru the big airport after the customs delay - both on my way to Hanoi & on my return. Got to Vancouver & only found out by accident that my checked bag would NOT be transferred to my Seattle flight, even though my tag clearly said to pick it up in Seattle. Had to disembark, claim my bag, then go thru the departure procedure at Vancouver all over again, with 2 customs checks: enter Canada, re board to U.S.

I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service.

The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great.

Everything but the food

Food was two bland steamed fish dishes in the low calorie meal. Please have more variety as done in the past.

Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort.

You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes.

Boarding gate far end of airport

Food nice, much better than KLM. Typical great Asian service.

No information as to why boarding was over 30 minutes late, even though last call was announced!

Nothing

Took one hour to check in. Charged $70 for EACH normal carry on. Air temperature in cabin bloody freezing. Crew are pleasing on the eye, but they do not appear to be interested in the comfort of the passengers. Same trip with LAN Sydney to Auckland....free food plus all drinks...Air Asia even a cup of tea came with a price. Similar fares charged by both airlines. Entertainment a joke! Not one monitor or adapter in cabin!!!

Comfortable seats, clean toilet, on-time departure and arrival.

No in-flight entertainment.

there was no mention on your interface that that you have to pre pay for luggage. It was a disaster at the check in counter. With the airline trying to charge us $600 for 2 bags

Quick and easy, on time.

Checkin had a long line and took too long.

The plane was nice and I was comfortable for the most part in coach. Which is where I always fly. The leg room was good and I had ample storage overhead and below the seat in front of me. The staff were nice. The co-pilot was very polite.

At the end of the day you don't want the customer thinking....geez, for the cost I ended up paying, I could have bought the higher priced ticket with _____ airline. My opinion, this would not be my choice of business models. - Some reasonable amount of luggage should be included past the carry on. - I would not charge separately for blankets and entertainment. If I did it would be such a nominal fee that everyone would just do it. - I feel the same way for snacks, water, soda, coffee, etc. Some appropriate fee that is not a major upcharge. I think from a customer satisfaction standpoint I would charge $25 more on each ticket and provide more without all the upcharges. It just feels better.

Due to the Cairns to Tokyo being canceled, we had to take a direct flight from Gold Coast to Tokyo. For that flight, we had to wait outside in the rain, because there was no communication between the plane and the staff at the boarding gate. Then we had to run through the rain to actually board the plane. Thankfully when we arrived in Tokyo they provided cover for exiting the plane. I doubt I will ever fly Jet Star again, and I'll tell everyone I know not to ever fly with you if they can help it.

Tv wasn't working

Excellent cabin crew and attentive service.

Check in for business class was chaotic at Bangkok and took a very long time.

The plane is new and big

We left 3 hours late and I got into Narita Tokyo too late to make a train home.

The flight to destination (Cairns, Australia) was uncomfortable. The overhead storage above my seat was a storage bin. The flight attendant kept going in and out of it throughout the flight. The flight attendants in the galley kept opening and closing doors for majority of the flight. The flight was a red eye so it was hard to rest. The flight does not offer blankets, pillows, food, or drinks without paying for these items. So, if you are flying with Jetstar make sure to bring these items.

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

Attentive crew, good washrooms, comfy but still an airplane.

Food wasn't great. Entertainment needs to be updated.

The food, the attendants, the entertainment, the seating. Overall great experience flying around the world!

Flight attendants very kind

Only pillows and blankets , no eye masks , no socks, The choice of films

Great seat on A330, very long. Staff super attentive in Biz, but then it was a quiet flight. IFE ok without being great, same for Food.

Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average.

New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ...

I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !

Smooth flight.

Need more leg room.

Nothing

I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again

Service, food and staff were great.

Aircraft was dated and in desperate need of a refurb

To be able to bring luggage up to 30 kilo's

The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again