Flights to Tokyo

I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic.

The garuda business class lounge at denpasar was disappointing. Food was not fresh.

On time

Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better.

I didn't like your time tables where you use only 12 hrs. It's okay to go all the way to 24 instead of 12/12 I had to rebook my ticket at additional expenses

Cabin temperature was very cold

I had the fattish person next to me who had most of his body in my seat.

The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful

Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh

Why do we have to pay for the smallest snacks? On a 4 hour flight??

Nothing about lastminute.com

Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket.

Had the a most pleasant cabin crew on the leg from Bangkok to Copenhagen. Made the crew on the Brisbane to Bangkok leg look a bit mediocre

Movie choices somewhat limited, not the most comfortable bed

Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets.

Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country.

I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)

Everything was excellent.

No problems!!!

Airplane use to fly from Taipei to Ho Chi Minh old and dirty.

The movies and food

I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much.

Good entertainment choice

Average economy plane food

Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful.

Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience.

On time.

Food

Ok time

No free drink

boarding is thru gate and not tarmac

food are expensive.

Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.

The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry...

Ordered a seafood meal and it was excellent.

Small movie screens that not all seats can see well. Boarding zones were not announced clearly.

Crew was the best part. They were very friendly and helpful.

The food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing. Seats were cramped and entertainment options were limited but still ok for only a 4.5 hr flight.

They very helpfull

The chair was too small

The A330 used on the HKG-NRT route was a bit old and out dated.

Too much delays on this trip

Everything

Food

I never thought that Hong Kong airlines was this good

The courtesy of the airline stewardess

nothing

My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.

crew are so helpful

hard seat...no cushion...air temp very cold and no free blanket.

At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding

The crew was nice.

Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible.

planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered

crew very helpful

larger meal would be niice

I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit

The flights themselves were good and the crew members were attentive to requests.

The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked.

Cheap biz flight from ruh to mnl, non stop service

If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you

Little less food.

Nothing

Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience

Smooth fly. Sleep a little bit better not to shaky.some friendly passengers.

Food is ok not much but ok.

No movies in thePR301

Those of us in Biz Class had to be on the same bus out to plane on tarmac. No real priority boarding. Would be better to provide transport for BC out to plane first. Only aspect of trip I found unpleasant.

i like the movies selection , dinner meal which was sweet and sour fish .

They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option.

Those of us in Biz Class had to be on the same bus out to plane on tarmac. No real priority boarding. Would be better to provide transport for BC out to plane first. Only aspect of trip I found unpleasant.

Nothing

Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience

Flight was on time; crew was very friendly and helpful.

None

Everything, except I hope there was more legroom and wifi.

Cramp space, no wifi

Boarding was swift

Crew was indifferent and cold in their service. Food was mediocre.

Excellent meals, excellent entertainment system, great staff

The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight

Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done.

On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag.

Everything was great!

Nothing!

They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline

Crew on board did their best.

Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry.

Nothing special

At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs..