Flights to Melbourne

Pros: Friendly crew, helpful

Cons: Seat pitch was very tight. Boarding by stairs and not jetway.

Pros: Free exit isle seating

Cons: Seats uncomfortable

Pros: My seat was not kicked. No crying babies. (Neither was due to the airline).

Cons: Queue Jump was initially ignored, at gate. Flight attendant made sarcastic comments. No food to purchase, not even tea/coffee.

Pros: Kind, attentive and polite.

Cons: None

Pros: Modern aircraft

Cons: Flight was delayed for no reason at all. Rude staff. Forced a domestic flight to land/take off at an international terminal so we had to go through customs control before taking off and after arrival. Pay some more money and fly Qantas or anything but awful Jetstar...

Pros: Crew were awesome.

Cons: Free coffee as opposed to paying $4 for an ordinary coffee

Pros: Everyone was very polite, to compensate for ripping us off on the cost of our luggage... By the kilo!

Cons: No info when we purchased the ticket on Kayak that this airline does not charge by the bag, but by the kilo. No chance to buy kilos when we bought the ticket. Got ripped off at the airport. This airline is is for backpackers, NOT for the international traveler

Pros: Deciding not to use JetStar again

Cons: Initial flight to sydney cancelled Lost seats I paid for (chosen seat location) Return flight, adamantly won't let us check on the same bag we took initially, same weight No one willing to compromise considering my initial lost seats

Pros: We had emergency exit seats so very good leg room and seat back magazine small item holder.

Cons: Flight was 20min late.

Pros: Quick flight

Cons: Boring and uncomfortable

Pros: The flight was routine and got us to where we wanted to go

Cons: The flight was 20 minutes late leaving

Cons: Having to put my own luggage tags on only to be told by a fit man “ they’re upside down!’l he should’ve put them On !!

Pros: everything from the boarding and check-in process

Cons: Seats too close together

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Pros: The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor

Cons: On time boarding and availability of inflight entertainment.

Cons: They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame

Cons: Everything.

Pros: The crew members were very nice and easy going.

Cons: The flight took off 25 minutes late. The boarding started later than it should have and took way too long. The airport was understaffed from the security point to the boarding point. That was surprising how in smooth both of those processes were based on seamless experiences at the same airport

Pros: It took off and landed

Cons: Rude Jetstar staff at Coolingatta found we had 4 items weighing 15.5 kg instead of 14 and wanted to charge us $60 to load a bag on plane. Last Jetstar flight for me

Pros: Significant delays on both ways which was disappointing. Preety poor communication by them as well

Cons: As above

Pros: Basic flight. Got me from A to B.

Cons: Overly restrictive carry-on weight allowances (less than international standards) meant paying an extra charge that added 50% to the cost of my ticket. Will think twice before flying TigerAir again.

Pros: It’s on time

Pros: Clean and tidy aircraft, pleasant crew, on time

Cons: wouldnt want a longer journey as the seats are narrow and uncomfortable

Cons: Horribly expensive bag check in if your bag is over the weight limit. It's $26 online at time of booking, but we found that our carry ons were barely over the size limit, in weight, and we were charged $60 PER BAG at the check in.

Pros: It's a budget carrier so you get what you pay for. The claim we arrived on time but I'm not convinced.

Cons: The staff were a little impatient especially withe little one. Take off was late.

Pros: Efficient boarding

Cons: The flight was nearly 40 mins late

Pros: On time Polite and friendly crew Way better than Qantas

Cons: Check and bag drop. Four people stood at the desks waiting til The exact min two hours before to drop bags. Time came they ignored everyone and they finally started. They were not that kind. They could take some lessons from NZ air.

Cons: Flight from Napier to Auckland was delayed

Pros: Exactly what we expected from a budget airline.

Cons: Dragging the luggage between international and domestic terminal wasn't fun.

Pros: Speedy turnaround

Cons: Both flights were late. It felt like this is pretty common with them ...

Pros: Friendly crew

Cons: A normal glass of water Some snack or pretzel Wifi on board

Pros: Nothing.

Cons: Flight delayed about 50 mins. Lost baggage. Pooooooooor.

Cons: You guys didn't make it clear I didn't have luggage on the way to Brisbane it was included on the way back it wasn't ? So was hit with a unexpected fee for luggage

Pros: Punctual, with helpful staff.

Cons: No leg room (, I’m short.) Bad seat pockets, reduced knee room even further with anything in them. Armrests didn’t stay up. -the weighing of all hand luggage was over zealous, and could only be for the purpose of charging extra, if at all possible.

Pros: Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

Cons: The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Pros: Crew is ok

Cons: Ticket is not cheap but even checkin is self service. Luggage fee is so high. No food and even no water on a three hour flight

Pros: Toastie sandwich was delicious

Cons: Small child continually kicking the back of my seat despite requests to have her stop

Pros: Relatively quiet airport lounge, easy boarding and decent flight

Cons: It needs a free drinks provision- soft drinks only

Pros: The flight arrived in Sydney on time, and the cabin crew was friendly and professional.

Cons: The check-in procedure, weighing carry-on bags, and the a la carte charges for luggage weight, seat selection, drinks, etc. It is not a good experience and with a 7kg weight limit for carry on items, it is definitely not catered toward business travelers. Would pay more to fly with another airline.

Pros: :)

Cons: :)

Pros: Efficient, convenient and quick

Pros: The flight was amazing for the price I paid.

Cons: There could be better food/snack options but I can’t complain too much.

Pros: the crew was patient and supportive (both flight and ground crew).

Cons: the temperature could have been warmer.

Pros: Friendly staff

Cons: Had to move from loading gate to loading gate. Changed three times before we got on the plane. Left about 45 minutes to an hour late. Then set on the tarmac for about 20 minutes to 1/2 hour. Arrived in Melbourne after midnight. was unable to get a rental car. All companies closed except 1 and they were out of cars.

Pros: Clean and got us there pretty fast.

Cons: The crew had to move people to the back of the plane to "balance the weight". Never heard of that before. So we sat for 30 minutes while they rearranged the passengers. The flight attendant seemed almost drunk. He kept rambling on the intercom and slurring his words. Very unprofessional.

Pros: Cabin crew pretty so-so. No food to buy, no tea or coffee. Just water.

Cons: Practically everything!

Cons: To fly on time.

Pros: Good service by friendly crew . The flight went quickly , & the landing was top notch.

Cons: I was told (via two notification emails) that the flight was delayed by 5 hours. Went to the airport, and then they told me the flight had gone on time. They also told me my fare had been “forfeited”. Last time I book with this airline.

Pros: Crew were awesome.

Cons: Free coffee as opposed to paying $4 for an ordinary coffee

Cons: The luggage allowance for carry-ons was incredibly small and we ended up having to pay an exorbitant amount to check all of our small carry-on bags. The process for doing so was tedious and inefficient.

Cons: All good. Got a great seat with leg room so can't complain. Many thanks

Cons: Free coffee

Pros: Friendly crew

Cons: A normal glass of water Some snack or pretzel Wifi on board

Cons: This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

Pros: Friendly crew, helpful

Cons: Seat pitch was very tight. Boarding by stairs and not jetway.

Pros: Very friendly crew, helpful check-in people

Cons: I don't think any of the seats reclined.