Daily cleaning, installation of cabin HEPA filters on flights to Melbourne Airport (Tullamarine)
Qantas Airways, Air New Zealand and Emirates have waived their change and cancellation fees on flights to Melbourne. Confirm policies on booking site.
Based on KAYAK searches from the last 72 hours, if you fly from Canberra, you should have a good chance of getting the best deal to Melbourne Airport as it was the cheapest place to fly from. Prices were found for as low as $153 one-way and $150 for a return flight. Also in the last 72 hours, the most popular connection to Melbourne Airport was from Sydney and the lowest price for a return flight was $95.
American Airlines, Air Canada, and British Airways are commonly used to fly to Melbourne Airport from Australia.
The city centre of Melbourne is 19 km from Melbourne.
All flights to Melbourne land at Melbourne Airport. The airport code is MEL,and it can also be referred to as Melbourne.
Melbourne Tullamarine Airport provides disabled parking spaces and designated pick-up and drop-off zones for passengers with special needs. You will also find modified bathrooms, lifts and other amenities throughout the airport. If you will require a wheelchair or other special assistance, inform your airline at least 48h before you’re due to fly to Melbourne. This is the way to ensure you receive the service and attention you require during your time at the airport.
Australia is home to a number of rideshare services, and they are all able to pick you up from the Melbourne Airport precinct. If you will be arriving at Terminal 1, 2 or 3, you can meet your rideshare driver in Lane 1 of the forecourt, outside the terminal building. If you’re booked to fly domestically with Jetstar, TigerAir, Rex or AirNorth, you will likely arrive at Terminal 4. To meet your driver, exit the terminal and follow the signs to Level 2 of the ground transport hub.
Whether you are a shopping lover or just need to buy something last minute, you will find all kinds of stores at Melbourne International Airport. Amuse is where you will find make-up and beauty products, Carry On has travel items and Australian Way is the ideal place to look for gifts and souvenirs. Of course you will also find many stores with clothes, shoes and other accessories, for example Burberry, Michael Kors and MaxMara.
Yes, families travelling with kids will find some basic family-friendly facilities like a children’s play area located in Terminal 2 and many baby changing rooms in all of the airport terminals.
To transfer from the airport to the city centre you can use the express SkyBus that runs every 10 minutes; the ticket costs $19 and you can buy it at the SkyBus desks located in all terminals. Those who prefer something cheaper can take public buses and those who aim at convenience have many taxi companies or car rentals to choose from.
There is a Meet & Greet service available at the airport, as well as pick-up and wait zones for those who want to park their vehicle only for a short moment. There are also budget car parks, areas for long stays and a business car park that is located close to Terminal 1, particularly helpful for those flying with Qantas. The airport also offers premium parking for the most demanding passengers, which boasts a short distance to the terminals, valet options and a VIP service.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Melbourne Airport (Tullamarine).
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Melbourne Airport (Tullamarine) is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Melbourne Airport (Tullamarine) with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Melbourne Airport (Tullamarine) up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew very friendly and accommodating."
Pros: "Quick boarding and deplaning on arrival"
Pros: "Online check in"
Cons: "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
Pros: "Great crew and good was good"
Cons: "A bit of turbulence during the flight"
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Pros: "Fantastic service and overall experience on my first flight on a 787 Dreamliner. Flying QF50 with Qantas from SFO to Melbourne. Slept 8 hours. Will fly down from Sydney to leave via Melbourne in the future, such a good plane."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "FLIGHT TIME"
Cons: "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"
Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."
Pros: "check in easy at Adelaide airport"
Cons: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."
Pros: "Staff are always amazing"
Cons: "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"
Pros: "Very smooth, made it alive."
Pros: "Nice friendly staff."
Cons: "The snack provided was very unhealthy, and they did not have any alcohol available."
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Cons: "Little more leg room required"
Pros: "Singapore airline best for Australia"
Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Pros: "The service, politeness of staff, the food."
Pros: "Mostly everything great."
Cons: "Leg room for me a bit small. Dinner a bit mushy."
Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."
Pros: "On time. Nice cup of tea and a bite to eat. Good entertainment if you have your own device (I did)."
Cons: "Entertainment system.took a while to connect to and dropped out a few times."
Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Pros: "Comfy flight. The staff were really helpful."
Cons: "Arrogance of the crew"
Pros: "I liked everything from crew to the plane"
Pros: "The land crew helped get us onto an earlier flight without hesitation."
Cons: "Not very comfortable at the back but we were late to board a different flight. The original seats we chose at booking we cancelled and we were left separated at time of checkin until the crew helped sort it"
Cons: "Arrogance of the crew"
Pros: "Hot food"
Cons: "Need 34-36" pitch minimum for long haul flights. Grumpy crew"
Pros: "The quietness of the flight not to many over the speaker announcements"
Cons: "My center headphone peice didn’t work so I couldn’t watch a movie the whole flight or listen to music. No sound"
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "The crew were so so friendly, as are most Australians, I've come to learn. I love the complimentary adult beverages!"
Cons: "I have no complaints that are unique to Qantas and this flight (cramped leg room, okay ish food, etc.)."
Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."
Pros: "Thank you for keeping track of our luggage throughout the massive delays and rebookings."
Cons: "Gate staff at all locations seemed stressed, under informed and overwhelmed."
Pros: "Professional efficiently run airline, end to end."
Cons: "As always for any airline it wouldn't hurt or cost much more if the food serves were just a little bigger,"
Pros: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
Pros: "Good cabin crew"
Cons: "Late again"
Pros: "Complimentary healthy food, iPads, smiling staff"
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Pros: "I have a nut allergy and there are no nut free meal options to select prior to my flight. Worse still the attendants didn't bother to check the meal ingredients, something that was offered to me by the budget airline Fly Dubai."
Pros: "Great service, great food"
Cons: "Delays at the airport Economy very uncomfortable Crappy food"
Pros: "Perfect flight, departure and arrival in time. Friendly team on board. Appreciate it! Thank you!"
Pros: "Flying to Qantas always enjoyable - staff always make for pleasant journey. Always happy to fly Qantas."
Cons: "One negative experience was that there was only 1hr 30mins between connecting flights. Between departing international flight - picking up luggage/toilet stop and clearing Immigration/Customs then catching bus between Qantas international domestic terminals we were racing to catch flight. As we arrived Qantas domestic terminal our names were being called over along with info the plane was awaiting our arrival. In my experience 2hrs is minimum time between connecting flights - otherwise good experience."
Cons: "Do you really need to be provided with a meal at 11pm just after departure? A decent snack pack would be a better get, and allow people to get to sleep."
Cons: "Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)"
Pros: "Fast boarding. Efficient in flight service including a bev and energy bar."
Cons: "Problems with changing the boarding gate sinage!"
Pros: "Help is there when required"
Cons: "Service excellent. Not long enough journey to see what I didn't like"
Pros: "Arrived early, departure was on time"
Cons: "Crew was rude and discriminatory with Passports, for 18 hours stay layover I had to sit in chairs,. Not hotel or Lounge provided. Which is against international laws."
Pros: "Flight crew"
Pros: "Quick, efficient, all you want and need for a flight to Melbourne."
Cons: "15 hour flight and the crew walked up and down the isle every 3-4 minutes shining a flashlight in your face and over all the seats. I asked if this would continue all night and they said yes as it’s how they check on drunk passengers etc and that it was part of the aircraft safety. Was very intrusive and impossible to sleep."
Pros: "Good boarding and friendly staff"
Cons: "Seat and legroom"
Pros: "Staff were friendly. Trip was pretty standard."
Cons: "Due to turbulence, as soon as we landed in Melbourne, the plane had to shut down on the tarmac which then meant I missed my connecting flight and had to wait in the airport for 6 hours until the next flight. All we were offered was a $24 gift voucher! That would get you a coffee and maybe a sandwich if you are lucky!"
Cons: "I could not check in, my e-ticket was deemed voided. Called BYOJet, could not fix. Got full refund because 100% not my fault."
Pros: "Nice smooth fligj t staff were very nice"
Cons: "The ground crew not their to get us off the plane so we had to wait for them."
Pros: "Staff,service, ease of boarding"
Cons: "Small space leg room, lack of content on entertainment"
Pros: "Bad weather had resulted in significant delays and turbulence was expected. However, flight was smooth and fast."
Cons: "Flight attendant who clutched my hand with the latex gloves she was using to protect herself from germs and then with attitude and rude tone demanded to know if I had a problem."
Pros: "The coke"
Cons: "Not bloody much. I'm passed I'm not with my wife now"
Pros: "It wasn’t outstanding but no major problems Whereas the boarding process for the flight from Melbourne to LAX was poor 3 and half hour delay on tarmac no air flow Only to have a person disembark as well further delay ( dont blame her) The staff were ok but their hollow reassurances about support that would be given on the ground in LAX because of the delays were just that Told virgin staff would be on hand to assist TOTALLY UNTRUE yes they we’re there but didNOTHING to assist with ongoing flight delays"
Cons: "See above"
Pros: "Friendly staff willing to make sure that trip was comfortable"
Cons: "A broader range of movies on Virgin Entertainment"
Cons: "Very small amount of food! The chair was not comfortable. Small space to move . Qantas have more space ."
Pros: "clean planes, easy security, good boarding."
Cons: "flight was delayed - we sat on tarmac with doors"
Pros: "staff were wonderful!"
Cons: "not enough vegetarian meals brought on board for everyone in business class who wants one.... disgraceful for what it costs"
Cons: "didnt send baggage as claimed the plain was overweight and didnt inform us until we contacted there agent to try to find the bags and we have received no compensation. they informed us that this is normal on their flights and they do not inform passengers concerned"
Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."
Cons: "Loved every bit"
Pros: "did not load bags"
Cons: "did not load bags and didnt tell us. we had to find out ourselves and then missed our connection because they were soooooooooo slow doing paperwork. they only had an agent who wasnt that interested. Godd luck with getting any compensation!! Virgin's response was that this is normal and some flights have too much weight so not all bags are loaded and they dont tell the people concerned"
Cons: "Terrible take off and landing. No screen on seat back. Crew handling of problems not good. Ground crew not ready. No advice of 25 min late arrival. Worst flight by Virgin ever."
Pros: "Staff where great, plane was clean, and we left on time"
Cons: "Seats are tight"
Pros: "Had a window seat with great views of the countryside- 2 hours seemed to pass quickly and the crew were good"
Pros: "Staff were fantastic"
Cons: "Food options"
Pros: "Quick boarding efficient on time smooth 'sailing'. No luggage so I was on the bus 5 minutes after the flight landed"
Cons: "Seats are uncomfortable the pads around the neck push my head forward. Would be great to have better support for the back making the seat shaper like an L. Tall person problem."
Pros: "The ride on the plane was all good"
Cons: "I didn’t like that when I purchased the tickets it gave me no option to add bags to my ticket. My itinerary that was emailed to me didn’t even say anything about paying for the bags before I got there. I got a huge shock when I was first in line and I was told I would have to pay 370 dollars for both my bags. I was livid and quite frankly don’t want to fly or book with virgin ever again. That couldn’t even help me out with anything so overall I’m upset and will never fly with you Virgin. I will also let it be known about this. I’m just a young traveler traveling for education and I get stuck with this bill to where I shouldn’t even go because I spent so much money just for my bags :("
Cons: "Long queue in the toilet"
Pros: "On time. Friendly crew. Smooth landing. All you can ask."
Cons: "Checking in took a while longer than expected. But I was still very happy with the service."
Cons: "30 minutes delayed due to errors in paperwork."
Pros: "It was a good flight. Arrived on time"
Cons: "I was offered a seat near an exit door on the proviso I would help people in an emergency. I assumed this was because I am about 2 metres tall with my shoes on i.e. bit hard not to notice when I am at the counter. I actually got given a seat in Row 25 on an Airbus 321, which is the row in front of the spacious row 26, and row 25 has less kneeroom than the ordinary rows. Uncomfortable trip"
Pros: "The entertainment"
Cons: "In finish line, that media muchine not working"
Pros: "Virgin staff were great"
Pros: "Food was terrible!"
Pros: "Impeccable and attentive service More spacious seats"
Cons: "Crying babies during the entire flight, not that the flight could help it but wish there were more quiet areas for passengers without families"
Pros: "Great servuce"
Pros: "Economy is most often how I connect. Certainty felt a little more upgraded this flight"
Cons: "Efficiency, schedule retained, in flight entertainment."
Pros: "All good, no complaints."
Cons: "Nibbles (tiny museli bar) was a bit poor. Could have been"
Cons: "Need something a bit better than nibbles..."
Cons: "Difficulty in correcting name on ticket"
Pros: "The price."
Cons: "Left late."
Cons: "there were not enough desks to check in at brisbane so many people missed there connecting flights. I flew with Delta and the process was much easier. Simply just dropped my bags off. Was also told the flight was being held, then when I arrived at the desk was told my bags wouldn't make it on the plane."
Cons: "I cannot believe that when I put the table down I could not move & at 80 kg I was by no means the biggest person on that plane!!!!!"
Pros: "The crew is beautifull"
Cons: "The time schedule"
Pros: "Efficient on time"
Cons: "One young cabin crew member was very polite and welcoming - ? Angela The other older woman would not even acknowledge me or say hello / goodbye despite me saying hello"
Cons: "The flight was delayed which caused us to miss the last shuttle bus for the car hire company - we had to catch a cab instead - luckily the car hire company reimbursed us for the cab fare, even though it wasn't their fault."
Pros: "Chic muffin"
Cons: "Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !"
Pros: "The food was decent, plane was delayed and we flew business. It would’ve been good if they brought over some more drinks during the delay. Maybe they should’ve started preparing the supper meals on the ground too so they were ready to go when we finally took off just because it was a red eye flight of just 5 hours and it would have made much more sense to allow us more sleep time."
Cons: "The seats in business are totally weird. There is a metal foot rest that’s quite common in premium economy but the stretch seemed very short. I’m a short guy and I found my feet hanging over this bar which was uncomfortable. Also the pitch of the seat and short seat made both my partner and I slide down the seat. Perhaps the seats Jet star selects for its business could have calf rests that are located higher up so our legs are elevated more like in a chaise lounge or hammock for don’t slide down. The absolute worst thing about Jetstar flights are the passengers. The lowest common denominator Australians book budget airlines (especially Jetstar) and they rush the gate, over pack their 7kg of carryon, they are rough and loud and have little control of their children. They don’t know the difference beteeen inside and outside voices and speaking to someone face to face instead of shouting from a distance. Perhaps Jetstar should have a flying etiquette email and in seat card to remind people of how to behave. One braided head wench was berating the poor guy checking tickets at the gate who asked her to finish her water as a condition of EVERY AIRLINE and AIRPORT. He didn’t deserve her uneducated rudeness."
Pros: "It took off and landed"
Cons: "Rude Jetstar staff at Coolingatta found we had 4 items weighing 15.5 kg instead of 14 and wanted to charge us $60 to load a bag on plane. Last Jetstar flight for me"
Cons: "No in-flight entertainment facilities or capabilities"
Pros: "no concerns - had a seat free next to me which made it a pretty perfect flight"
Pros: "The flight was on time"
Cons: "The rear of the plane was filled with screaming babies, loud uncontrolled children kicking the seats in front of them (mine). Equally loud mothers baby-talked continuously to their offending offspring with no effect. Cabin staff made no attempt to control the noise levels. I recognize some of these small children could have been suffering ear pain from the cabin pressure changes but trained cabin staff could have offered remedies for this. It does not explain the continuous screaming at cruising altitude. I recognize that JETSTAR is an intentionally cheap and nasty airline. I reluctantly took this flight because there was no quality service (like QANTAS) at the time I required. I accept the lack of amenities offered by REAL airlines like complimentary food, drink, entertainment and healthy legroom are the cost of cheap travel but I would have happily paid a higher price for QANTAS had there been a flight. I will not fly JETSTAR again and if no alternative exists with QANTAS, I will choose another airline in spite of my long allegiance to QANTAS CC: QANTAS"
Pros: "Modern aircraft"
Cons: "Flight was delayed for no reason at all. Rude staff. Forced a domestic flight to land/take off at an international terminal so we had to go through customs control before taking off and after arrival. Pay some more money and fly Qantas or anything but awful Jetstar..."
Cons: "Flight was cancelled and next available was nearly 4hrs later and left late! And then they have the gall to tell you to board quickly. Emails all about trying to frighten you into paying for extra luggage and sell you mediocre food and pay for a seat allocation."
Cons: "Appalling service got a text about 20 hours before departure cancelling the flight. Alternatives totally unsuitable. 1am or 5 am when I had a daytime flight"
Pros: "I wasn’t able to select a seat and was assigned a middle seat, but the service desk agent at ADL moved me to an aisle seat without charge. Food was reasonable value and tasty, if cold (who refrigerates a muffin?!)"
Cons: "Usual Jetstar pain having to call to add extra luggage (qantas booking) and then curiously Jetstar telling me to ring qantas for an updated itinerary"
Pros: "The staff"
Cons: "The 6 hour delay. The price of food"
Cons: "They lost half of our pushchair and it took 5 days of endless phone calls for them to agree to replace it"
Pros: "On time"
Cons: "No water"
Pros: "It was a quick flight, managed to leave 10min earlier than scheduled. Pretty smooth."
Cons: "Seats were very uncomfortable, felt very straight and no real headrest; even though it was a new plane. Quite a lot of families with young children flying, it was the last domestic flight out so expected it to be less children. It was a bit noisy at times."
Cons: "Seats were not comfortable Baggage rules - I overpaid for baggage in advance Carry on weight should be reconsidered (limit should increase)"
Pros: "Got in slightly ahead of schedule."
Cons: "No lounge access, no complimentary snacks and drinks, miserable cabin crew, seating very very cramped in 3 3 3 config so not suitable for couples wanting a row to selves. Mosquito's flying round the plane. The pilot told us to "Rest in peace" at the beginning of the flight. Looking around at the passengers faces a better choice of words could have been used. Noise levels were terrible, couldn't hear the safety instructions because of the sound traveling around the aircraft.Luggage took a very long time to come off the plane."
Pros: "Plane delayed 1.5 hours late"
Pros: "Not much"
Cons: "Staff unfriendly, it helpful... more interested in sell you more things than those of us that have bought tickets. They need to smile a bit more"
Pros: "Everything, except luggages were not included"
Cons: "We had to pay for any entertainment"
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Pros: "My seat 12F...."
Pros: "the cost"
Cons: "the fact that my flight was pushed back. no big deal, but would have been nice if it was on time."
Cons: "Customer service and Jetstar CANNOT be used in the same sentence. Flight cancelled by carrier no viable options offered by phone representative held on the telephone for over an hour whilst travelling to airport in an attempt to get a flight home. Holiday cut short, had to return rental car 1/2 day earlier than what had been paid for, lunch reservations had to be cancelled and no responsibility accepted by Jetstar representative. Well they have definitely lost me as a customer, none of the companies I own would treat a customer in such a manner we believe that we NEED customers to stay in business. Then to top it all off had a hour and a half travel time from Bne as opposed to half an hour from Coolangatta."
Cons: "The staff were quite rude I asked for 3 hours for my screen to be fixed so I could sleep. A hostess stepped on my foot an swore and did not apologise or acknowledge anything. The seats were cramped. I will not be flying with Jetstar on an international flight again or local if I can avoid it."
Pros: "Smooth transition for daughter who needed assistance to board"
Cons: "Having to sit apart especially when there were vacant seats"
Pros: "the price was cheaper than other airlines"
Cons: "we had to pay to check bags, change flights, etc. also, no free little snacks or movies, radio, etc."
Pros: "The ease of online check-in and printing my baggage stickers upon arrival at the airport. The staff at the check-in desk were lovely, the staff on the plane were lovely; it was great."
Cons: "Nothing. I've previously had very average experiences with Jetstar which made me uncertain about booking these flights but I was completely overthrown by the service turn-around. I'm now a Jetstar advocate."
Cons: "Smell of sewage throughout flight."
Pros: "2 hours late"
Cons: "2 hours late, constant 20 min delays until departure no real updates"
Cons: "Children 12 and 10 booked online to fly to Melbourne for Easter. I rang the call centre to ensure they could travel together unaccompanied, as website was not clear. I was advised they could, and because I was concerned I asked this be noted on our booking so we wouldn't have any issues at the gate. I was reassured the children could travel and they made a note as requested. Turn up for our flight today and at the gate after saying goodbye to my children, they're stopped from entering the plane and I'm told they can't travel, despite the advice I received from the call centre and the note on our booking showing we were given this advice. We did everything right to make sure we could travel, just to be refused at the gate. Disgusting."
Cons: "Flight was cancelled at the last minute. Jetstar doesn't have a customer service line you can call so it was very difficult to re-book. The chat was clunky and not compatable with mobile phone. Then they couldn't refund the extra fees I had paid for assigned seats - that is a "different chat site" though I was reassigned a Quantas ticket and given tickets that had us split up on that flight. They couldn't give me a booking number or anything like that for the Quantas flight either. I will just save the hassle and fly with Quantas next time. Unimpressed with JetStar and their customer service was terrible. Still out the refund money and frankly it is worth it not to have to deal with them again."
Pros: "Comfortable seats. Great service by responsive flight attendants! Friendly and efficient. Newer Jet that was spacious."
Cons: "The entertainment package was not turned on and took a half hour to get it going during taxiing and take off routine. Once we got the attention of attendant then it was turned on. Selection of movies was good, but not great. Food selection was poor for westerners and minimal for vegetarians or vegans..."
Pros: "The crew were friendly"
Cons: "You should be able to offer at least some chips or something small for free"
Pros: "it was only a short flight"
Cons: "delayed flight and having to take time to get every piece of carry on luggage weighed - having to move 1 kg from one suitcase to another when we were traveling together fro goodness sake"
Pros: "Slightly better pricing than other airlines"
Cons: "Very unclear about baggage allowance and other hidden costs Unable to buy reasonable meals without pre-ordering Very small seats No in-flight entertainment"
Pros: "Both departure and arrival time were punctual Staff were professional"
Cons: "Dinner was full of weird tasting tomato sauce Breakfast was comprised of all sugar including super sweet sugary drink and banana cake"
Cons: "5th time out of 7 times I've used Jetstar that the flight has been cancelled. At least this time I was fast enough to rebook for the next day. And then what happens? They delay that flight by 12hrs. These jokers should not be allowed to take money for a service they can rarely provide."
Pros: "Only good point was we were able to book thru KAYAK for a reasonable price."
Cons: "flight was delayed which appears the norm with Jetstar.!!! Ridiculous walking distance to get to and from at Melbourne end!!!! Pity the elderly and infirm!!! You get nothing for your money EVERYTHING is EXTRA cost and expensive. From baggage to basic snacks, if you are silly enough to buy. Not even a radio outlet. Seats are hard and uncomfortable, but the "icing on the cake", is the removal of the pockets behind the seats to make the leg room look more, so you now have nowhere to put a water bottle or a drink down. JETSTAR/QANTAS should be very (proud) ashamed of themselves. By the way has anyone noticed the prospective destruction of the iconic Kangaroo symbol on QANTAS planes known all over the world as AUSTRALIAN, that the Irish CEO of Qantas is happily removing at enormous cost, over the next months to be replaced by an indescribable symbol, that is so similar to CHINA AIRLINES, it is not funny. Takeover in the wind?No wonder QANTAS is so expensive and its cheaper arm JETSTAR are cut to the bone. Staff can only do so much."
Pros: "Never purchased these two items. Can't rate. But you score does not allow to indicate neutral."
Pros: "The cabine crew"
Cons: "40 mn delay on a 3h45 flight is a little bit too much. Airplane not really comfortable and noisy. But that is what low cost means, right?!"
Pros: "Great to have a direct flight from Melbourn to Hawaii - cuts out a big chunk of transit time in Sydney."
Cons: "Pre-booked meals were on the small side, and the website gave very limited options (like veg or non-veg) - not much help if you're gluten intolerant. Why can't they just show their onboard menu for selection?"
Cons: "My seat was uncomfortable as the Padding wasn't attached to the seat"
Pros: "The flight was okay, as usual. You get what you pay for with cheap flights. There wasn't much leg room in economy, but that was to be expected. The staff were good. The flight was on time."
Cons: "The flight was delayed, without any explanation as to why. This made it very difficult to fulfill work requirements upon landing. I would have appreciated some kind of explanation / apology. Also, I don't like the in-flight gambling ("raffle") option. Jetstar hands out scratchie tickets for $5.00 a pop. The odds of winning (the car) are ludicrous and gambling is a serious problem in Victoria. So, I don't think it is appropriate. The in-flight food was absurdly expensive. Finally - and, perhaps, most importantly - the flight wasn't smooth. It didn't appear to be due to turbulence, but (rather) the pilot / s. The plane kept dipping up and down, making us feel sick."
Airlines flying to Melbourne Airport (Tullamarine) have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Melbourne Airport (Tullamarine)
Masks required on board, masks provided on flights to Melbourne Airport (Tullamarine)
Social distancing seating
Middle seats unavailable to book on flights to Melbourne Airport (Tullamarine)
Testing for antibodies, testing for symptoms for flights to Melbourne Airport (Tullamarine)
Waiving of change fees. Search flexible flights to Melbourne Airport (Tullamarine)