Flights to Melbourne & other airports (MEL)

Great

Helpful checkin staff and air stewards. Ran on time and would pick Tiger over Jetstar.

Very rude team. Never ever travel with tiger airlines again

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Flight was cancelled and next available was nearly 4hrs later and left late! And then they have the gall to tell you to board quickly. Emails all about trying to frighten you into paying for extra luggage and sell you mediocre food and pay for a seat allocation.

Seats unusually small. Unlikely to fly this airline again

Great price for the flights. Friendly enough plane crew. Plenty overhead storage space.

Extra for beverages, food. Seats too close together - hardly any leg room.

Not applicable... generic flight with nothing special.

Extremely terrible customer service with boarding. Our combined carry-on weight exceeded the 7kg. Fair enough, we paid $60 for check-in. However, the customer service rep was awful towards us and then informed us that they would not be able to put our bag on our flight as we would cause a delay. I have a feeling this was just a decision she made to spite us as there were still ~20 minutes until departure. Well, guess what... our flight was about 15 minutes delayed. I don’t work in the aviation industry, but I assume it wouldn’t have taken 35 minutes to load. Her attitude was awful and she provided zero help when asked how when our luggage would arrive and what the process to claim it is. She simply said “I don’t know, enjoy the flight” with a smug look on her face. Never flying this airline again. Thanks to Jetstar for causing an inconvenience on our honeymoon.

On time Polite and friendly crew Way better than Qantas

Efficient, convenient and quick

Efficient and fiendly service.

There was no entertainment and none was expected on such a short trip.

Seats unusually small. Unlikely to fly this airline again

Not much.

Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

Helpful checkin staff and air stewards. Ran on time and would pick Tiger over Jetstar.

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Easy, cheap and great for short-haul flight

cramped, but was on a new plane which was actually much better than other tiger flights i've taken!

Efficient and fiendly service.

There was no entertainment and none was expected on such a short trip.

Modern aircraft

Flight was delayed for no reason at all. Rude staff. Forced a domestic flight to land/take off at an international terminal so we had to go through customs control before taking off and after arrival. Pay some more money and fly Qantas or anything but awful Jetstar...

Not applicable... generic flight with nothing special.

Extremely terrible customer service with boarding. Our combined carry-on weight exceeded the 7kg. Fair enough, we paid $60 for check-in. However, the customer service rep was awful towards us and then informed us that they would not be able to put our bag on our flight as we would cause a delay. I have a feeling this was just a decision she made to spite us as there were still ~20 minutes until departure. Well, guess what... our flight was about 15 minutes delayed. I don’t work in the aviation industry, but I assume it wouldn’t have taken 35 minutes to load. Her attitude was awful and she provided zero help when asked how when our luggage would arrive and what the process to claim it is. She simply said “I don’t know, enjoy the flight” with a smug look on her face. Never flying this airline again. Thanks to Jetstar for causing an inconvenience on our honeymoon.

Flight was cancelled and next available was nearly 4hrs later and left late! And then they have the gall to tell you to board quickly. Emails all about trying to frighten you into paying for extra luggage and sell you mediocre food and pay for a seat allocation.

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

I was told (via two notification emails) that the flight was delayed by 5 hours. Went to the airport, and then they told me the flight had gone on time. They also told me my fare had been “forfeited”. Last time I book with this airline.

all ok.

nothing

This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

Flight arrived early

Cramped seats, ran out of cheese and crackers at the beginning of the flight, long walk to get out if the terminal

Efficient, convenient and quick

On time Polite and friendly crew Way better than Qantas

Modern aircraft

Flight was delayed for no reason at all. Rude staff. Forced a domestic flight to land/take off at an international terminal so we had to go through customs control before taking off and after arrival. Pay some more money and fly Qantas or anything but awful Jetstar...

The sense of really flying!

Some of the turbulence.

The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe.

Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight.

The service was good even for such a short flight (20 mins)

Was an old aircraft so the interior could do with updating

Nothing

Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print "

Horribly expensive bag check in if your bag is over the weight limit. It's $26 online at time of booking, but we found that our carry ons were barely over the size limit, in weight, and we were charged $60 PER BAG at the check in.

Efficient and fiendly service.

There was no entertainment and none was expected on such a short trip.

Modern aircraft

Flight was delayed for no reason at all. Rude staff. Forced a domestic flight to land/take off at an international terminal so we had to go through customs control before taking off and after arrival. Pay some more money and fly Qantas or anything but awful Jetstar...

Nothing.

Arrogant flight attendants. Not taking care of the cabin.

Very rude team. Never ever travel with tiger airlines again

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

Boarding

Service and crew is very great Comfortable

Boarding was super easy

Flight delayed 1:hour 10 minutes

Extra Leg Room, 3 seats between 2, worth the extra money, surprised they provided breakfast

Crew not overly friendly, only 2 toilets at back, not enough seats at Sydney airport due to reno, didn’t bother using their inflight entertainment but at least they provided some.

Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more.

Boarding was efficient. Staff were friendly and helpful

Crammed seats. All the weight limitations.

I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan

Smooth transition for daughter who needed assistance to board

Having to sit apart especially when there were vacant seats

Nothing

Oversold flight. Paid for a ticket to get home to attend mother's 70th birthday...Tiger resolved the problem by putting me on a flight more than 4 hours later. Missed my mother's birthday. My compensation - an $85 credit on an airline I will NEVER fly again. They can never compensate me for my missing family memories.

On time, clean

Legroom. Really noisy passengers a few rows back. Not tigers fault

The airport...

Flight being delayed, cancelled, threatened by staff...

Kind, attentive and polite.

None

great flight - fast and easy.

it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine.

Price. Ease of boarding. Crew.

Fees for everything. Even water.

Smooth transition for daughter who needed assistance to board

Having to sit apart especially when there were vacant seats

Very nice

Nothing

the crew was nice and helpfull

The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc.

Extra Leg Room, 3 seats between 2, worth the extra money, surprised they provided breakfast

Crew not overly friendly, only 2 toilets at back, not enough seats at Sydney airport due to reno, didn’t bother using their inflight entertainment but at least they provided some.

Need something a bit better than nibbles...

Crew