Pros: "Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday."
Cons: "Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)"
Pros: "Fast boarding. Efficient in flight service including a bev and energy bar."
Cons: "Problems with changing the boarding gate sinage!"
Pros: "Help is there when required"
Cons: "Service excellent. Not long enough journey to see what I didn't like"
Pros: "Arrived early, departure was on time"
Pros: "Take off was smooth"
Cons: "Crew was rude and discriminatory with Passports, for 18 hours stay layover I had to sit in chairs,. Not hotel or Lounge provided. Which is against international laws."
Pros: "Quick, efficient, all you want and need for a flight to Melbourne."
Cons: "Flight delayed initially because of a cracked window, was an hour late before it was communicated. Then on a new aircraft, forced to return to the gate when cabin crew identified a vacuum cleaner part as a suspicious item. All told 2hrs 15 mins late."
Pros: "On time and arrived 5 minutes early. Newer 737 plane so seats didn't have that worn look and feel"
Cons: "Only had slices of apple or energy ball."
Pros: "Good movies. Food was good. Flight was good."
Cons: "Not much leg room."
Pros: "Nice smooth fligj t staff were very nice"
Cons: "The ground crew not their to get us off the plane so we had to wait for them."
Pros: "Bad weather had resulted in significant delays and turbulence was expected. However, flight was smooth and fast."
Cons: "Flight attendant who clutched my hand with the latex gloves she was using to protect herself from germs and then with attitude and rude tone demanded to know if I had a problem."
Pros: "It wasn’t outstanding but no major problems Whereas the boarding process for the flight from Melbourne to LAX was poor 3 and half hour delay on tarmac no air flow Only to have a person disembark as well further delay ( dont blame her) The staff were ok but their hollow reassurances about support that would be given on the ground in LAX because of the delays were just that Told virgin staff would be on hand to assist TOTALLY UNTRUE yes they we’re there but didNOTHING to assist with ongoing flight delays"
Cons: "See above"
Pros: "Crew is always lovely"
Cons: "The delay and then needing to fly low and take longer to reach destination But I’m saying that I understand it was unavoidable and necessary Just an inconvenience"
Pros: "Had a window seat with great views of the countryside- 2 hours seemed to pass quickly and the crew were good"
Pros: "Staff were fantastic"
Cons: "Food options"
Pros: "Quick boarding efficient on time smooth 'sailing'. No luggage so I was on the bus 5 minutes after the flight landed"
Cons: "Seats are uncomfortable the pads around the neck push my head forward. Would be great to have better support for the back making the seat shaper like an L. Tall person problem."
Pros: "The ride on the plane was all good"
Cons: "I didn’t like that when I purchased the tickets it gave me no option to add bags to my ticket. My itinerary that was emailed to me didn’t even say anything about paying for the bags before I got there. I got a huge shock when I was first in line and I was told I would have to pay 370 dollars for both my bags. I was livid and quite frankly don’t want to fly or book with virgin ever again. That couldn’t even help me out with anything so overall I’m upset and will never fly with you Virgin. I will also let it be known about this. I’m just a young traveler traveling for education and I get stuck with this bill to where I shouldn’t even go because I spent so much money just for my bags :("
Cons: "Long queue in the toilet"
Cons: "30 minutes delayed due to errors in paperwork."
Pros: "It was timely"
Cons: "Not that clean as I had a dirty tissue in the seat pocket and I had a greasy window - not the best"
Pros: "It was a good flight. Arrived on time"
Cons: "I was offered a seat near an exit door on the proviso I would help people in an emergency. I assumed this was because I am about 2 metres tall with my shoes on i.e. bit hard not to notice when I am at the counter. I actually got given a seat in Row 25 on an Airbus 321, which is the row in front of the spacious row 26, and row 25 has less kneeroom than the ordinary rows. Uncomfortable trip"
Pros: "Virgin staff were great"
Pros: "Economy is most often how I connect. Certainty felt a little more upgraded this flight"
Cons: "Efficiency, schedule retained, in flight entertainment."
Pros: "All good, no complaints."
Cons: "Nibbles (tiny museli bar) was a bit poor. Could have been"
Cons: "Need something a bit better than nibbles..."
Pros: "The flights left on time"
Cons: "We will pay extra to fly on an airline with better customer service and assistance for check in, in future. We had a pusher and two little kids plus a baby so having to self check in from the Gold Coast was a nightmare. We only flew virgin to get a direct flight but will change our holiday destination to fly Qantas in future"
Pros: "The price."
Cons: "Left late."
Pros: "Flight was on time, landed early, service was good."
Pros: "Excellent cabin attendance ratiio to passengers."
Cons: "Seat comfort"
Cons: "there were not enough desks to check in at brisbane so many people missed there connecting flights. I flew with Delta and the process was much easier. Simply just dropped my bags off. Was also told the flight was being held, then when I arrived at the desk was told my bags wouldn't make it on the plane."
Pros: "I was very pleased and will continue to book with you."
Cons: "The PRICE!!!! with my favourite airline"
Pros: "simple and not fussy. I love priority boarding"
Cons: "can never get enough air when stuck on the tarmac. those overhead vents do very little"
Pros: "Crews are always nice on Virgin, had priority seating which was really nice given my status is with a partner airline"
Cons: "Flight was late leaving and then over an hour late into destination so was late for work and an important meeting missed. The flight was full of very smelly passengers. I understand this is not something the airline can manage but here should be standards for boarding passengers. It is difficult situation I realise, but I was across the isle from a person with incredibly poor personal hygiene and the smell was almost unbearable."
Pros: "Very courteous steward."
Cons: "Small food servings"
Pros: "good to include a free snack"
Cons: "Three of our party are coeliac and no gluten free option was available and the only choice we were offered was to purchase the gluten free cookie - which we declined. The picture in the back of the menu of the free snacks included a gluten free option so we were a bit annoyed that this wasn't available."
Pros: "Excellent crew & service"
Cons: "Boarding started (& almost finished) before boarding time, sounds silly but ended up being a little stressful"
Pros: "Prompt take off after seeing the jetstar flights around us being delayed"
Cons: "Nothing to complain about 5*"
Pros: "Free bag, easy going staff, very quick boarding, quite nice overall"
Cons: "Only the weather delay, but that cannot be helped."
Pros: "All fine"
Cons: "I would have liked to be able to move to the empty rows"
Cons: "I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket."
Pros: "Yes crew amazing and seats comfortable"
Cons: "Try keeping to scheduled time."
Pros: "Speedy turnaround"
Cons: "Both flights were late. It felt like this is pretty common with them ..."
Pros: "It was a routine flight experience"
Cons: "The flight was half an hour late arriving"
Pros: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Cons: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."
Pros: "Nothing and won't travel with them again."
Cons: "On timeliness!"
Pros: "Check in was easy once we prepaid for our luggage ahead of time."
Cons: "Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist."
Pros: "Chic muffin"
Cons: "Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !"
Cons: "Appalling service got a text about 20 hours before departure cancelling the flight. Alternatives totally unsuitable. 1am or 5 am when I had a daytime flight"
Pros: "The staff"
Cons: "The 6 hour delay. The price of food"
Pros: "The new bigger aircraft was something good."
Cons: "Very unfriendly staff at the airport. Don't even consider customers concern and respond saying this is budget airlines so nothing can be done. Secondly when I made the booking I not able to include luggage for some reason and when I went back to add luggage I was charged a crazy fee of $61 for 15kg which no other airline charges that way. Though jetstar is categorised as budget airline yet the price wasn't that different from normal airline and yet passengers loose all benefits. Even small requests like a change of seat was not entertained. When we purchase a certain luggage if at all we go excess by even 1kg we get overages but when we travel with less than the purchased luggage do we ask for any refund. I guess the true value of customer satisfaction has being lost and no one really cares. It not always due to price factors people choose budget airline but at times it because we fail to get seats on other flights."
Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."
Cons: "No food on a long trip, none available for purchase, no entertainment"
Pros: "Efficient and fiendly service."
Cons: "There was no entertainment and none was expected on such a short trip."
Pros: "I did not use the food or entertainment"
Pros: "Check in worked well"
Cons: "Significant delay because an intoxicated passenger was taken off flight, and her bag had to be found. Why was she allowed to check the bag in if she wasbthatvdrunk! No immigration slips for Australia available on plane. This meant another delay to complete when on ground."
Cons: "Arrived in Melbourne 2 1/2 hours late."
Cons: "Jetstar's luggage policy is a scame. Their carry on allowance is very small and I was charged 60 dollars to check a bag I never have to check at the fair. When I landed they couldn't remove the bags because of a storm, so I had to wait extra time for bags I shouldn't have needed to check. They also charge exorbitantly for anything on the flights. I wanted a cup of water and they asked for 4 dollars for a mini bottle. If their rates were cheap this would have been understandable, but that's not the case."
Pros: "Plane delayed 1.5 hours late"
Pros: "On time Polite and friendly crew Way better than Qantas"
Pros: "Everything, except luggages were not included"
Cons: "We had to pay for any entertainment"
Pros: "the cost"
Cons: "the fact that my flight was pushed back. no big deal, but would have been nice if it was on time."
Pros: "Good price/value for money."
Cons: "Paperwork issues caused a 1 hour delay leaving Perth, could have been handled better."
Cons: "Jetstar is cheap and terrible. We were charged $160 dollars to check small, carry-on sized bags we had expected to take on board with us. This is 4 times the price on their website; that price is no longer available once you're at check-in. The service was slow and inefficient. Even after checking in online we still had to wait in line to check in at the counter. This took ages since at least 5 or 6 other people were having issues with Jetstar, like us. The flight itself was cramped (I'm a shorter woman and had almost no leg room) and there were no complimentary drinks or snacks for our 4 hour flight. We opted for Jetstar because it's the cheapest option, but ended up having to pay more than we would have for a much nicer flight with another airline."
Pros: "2 hours late"
Cons: "2 hours late, constant 20 min delays until departure no real updates"
Pros: "Seating was fine."
Cons: "The Honolulu AP facility at midnight was completely closed down with the exception of Starbucks. There were only 2 drinking fountains in the whole place and required a search to locate them. A fellow passenger warned us that Jet Star does not even supply passengers with drinking water so I filled a bottle from one of the fountains. We discovered that Jet Star charges for every kilo of checked luggage unlike any other time I have made this flight with different airlines. I would advise anyone to think twice about using this airlines for any flights longer than 4 hours because your going to be pretty hungry and thirsty unless you want to pay $4 for 6 ounces of water. Make sure you have all the baggage costs figured into your ticket charge when you purchase a ticket from these cheapskates and make sure you carry on what you need to drink and eat. The food looked terrible."
Cons: "The flight was 4 hours delayed. The seat was small and I am 5. Ft 2 inches (about 103 pounds.) Not sure how anyone can fit into the seat. There was no leg room for me. First and last timeflying with jet star."
Cons: "Our flight was delayed as we were all standing in line for a bit. They finally gave us word that there was something wrong with the plane. I will give them Kudos however for finding us another plane and we finally made it 2 hours later.."
Pros: "Plane didn't crash"
Cons: "I was informed 5 days in advance that my mid morning flight was cancelled due to "engineering reasons" via an unapologetic and unhelpful email. The burden was on me to reschedule (to a very inconvenient ultra early departure), and I had to twist the customer service fellow's arm to give me a beverage voucher in compensation. Then, when boarding I was mugged for my back pack. 50$ because it was over their utterly disingenuous 7kg "safety limit". It's not a safety rule - the CAA sets that. It's a revenue rule."
Cons: "Wanted an earlier flight. Change fee was larger than the actual flight."
Cons: "My husband had a heart attack (two weeks before the flight) and was not allowed to fly until he was cleared by his cardiologist. We had to cancel our planned trip. I was hoping to get some money refunded from this ticket for compassionate reasons. Unlike some other airlines, this did not happen."
Pros: "Boarding and crew were professional."
Cons: "Cramped seating, no food or entertainment. Even for a short flight seats were Cramped and uncomfortable."
Cons: "5th time out of 7 times I've used Jetstar that the flight has been cancelled. At least this time I was fast enough to rebook for the next day. And then what happens? They delay that flight by 12hrs. These jokers should not be allowed to take money for a service they can rarely provide."
Pros: "The cabine crew"
Cons: "40 mn delay on a 3h45 flight is a little bit too much. Airplane not really comfortable and noisy. But that is what low cost means, right?!"
Cons: "Both flights ran more than an hour late - not because of weather or anything reasonable, just because the airline were disorganised."
Pros: "The flight was okay, as usual. You get what you pay for with cheap flights. There wasn't much leg room in economy, but that was to be expected. The staff were good. The flight was on time."
Cons: "The flight was delayed, without any explanation as to why. This made it very difficult to fulfill work requirements upon landing. I would have appreciated some kind of explanation / apology. Also, I don't like the in-flight gambling ("raffle") option. Jetstar hands out scratchie tickets for $5.00 a pop. The odds of winning (the car) are ludicrous and gambling is a serious problem in Victoria. So, I don't think it is appropriate. The in-flight food was absurdly expensive. Finally - and, perhaps, most importantly - the flight wasn't smooth. It didn't appear to be due to turbulence, but (rather) the pilot / s. The plane kept dipping up and down, making us feel sick."
Pros: "Everything. Great customer service"
Cons: "Flight was actually Jetstar so the service was worse and no meals were included on a long flight."
Pros: "We can't remember his name but the cabin crew leader was excellent with a great sense of humour. He really "made" the trip. He was also firm but in a polite way when someone stood up before they should have. We didn't have anything to eat so can't comment on the food. Carolyn and Andrew Dowling"
Cons: "A text advised we had a 16 hour delay. A follow email was to come but never received. Jetstar offered to pay for a nights accommodation at $150 AUD. In Hawaii, you cannot get a room for this amount. I have placed a claim for Accommodation and meals, be interesting to see what they do. The Entertainment is poor. About 8 movies, so if you have seen most of them, and you watch 2 going over to Hawaii, then the same movies are still there, and you are left with none to watch. How about a bigger selection?"
Cons: "Take off was delayed. Beware, since this is the last flight of the day, there's very little room for delays arriving in Sydney as all flights must land at Sydney Airport by 10:30pm. We were lucky that we just made the cut off"
Pros: "Getting off the plane."
Cons: "No show caused by death. Charged 7000 Yen (~100 AUD) for flight change to a 5 hour slower flight route. Manager told me he had discretion to waive it but "had to make some money on the flight". Disgusting."
Pros: "Brilliant staff ... Friendly and helpful"
Cons: "Poor service from inflight crew after meals"
Cons: "The flight was delayed nearly 3 hours and I had some serious issues with Jetstar so it was a long and unpleasant experience"
Pros: "When finally touching down in Auckland getting off the plane."
Cons: "Check-in procedures and mandatory "wait outside of security until Jetstar customer service gets to their post in Sydney". The insanely uncomfortable seats with paper thin backs allowing for passengers behind to knee you in the kidney while trying to get comfortable themselves. I could go on for hours."
Cons: "I will never fly Jetstar again. Was asked to pay $160.00 for each of my checked bags after there was a booking error on their end. Never again. Not worth it."
Cons: "This was my first time flying with Jetstar and like many other reviews have stated, the luggage fees are absolutely ridiculous. I had one suitcase which cost me close to $300 AUD, just insane considering it was an international flight. I later found out from another passenger that you have to purchase luggage online - this wasn't clear to me when I booked my ticket. I also didn't realize you have to pre-book your meals. They had "snacks" you could purchase, though they ran out of what I wanted so I settled for a less than satisfying cup of noodles and a tiny meat pie. I was starving on a 10 hour flight! That, plus our delay sitting on the tarmac for an hour, coupled with atrocious customer service (anytime you asked for something, you were clearly "bothering" them) and dirty seats/trays, made this the worst flying experience I've ever had."