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Pros: "Clean, roomy and peaceful flight"
Cons: "Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!"

Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."

Pros: "Food and movies"
Cons: "Boarding time"

Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."

Pros: "Fantastic crew members who were very helpful with our infant."

Pros: "I slept for 12 of the 15 hours so? Food was good!"
Cons: "More leg room."

Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."

Pros: "Crew was fine, seating was ok. Appreciated food and snacks, boarding - and disembarking- was handled super well."
Cons: "How do you enforce 'quiet time' when there are chatty children in the row in front and in back of you? Was constant distraction."

Pros: "Good seats in exit row"

Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."

Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"

Pros: "Crew was good. Seats somehow seemed narrower than normal flights I have taken with Qantas. Sat in middle not even enough space to drink tea comfortably. Wouldn't want to be in that position for any longer flights."
Cons: "As above"

Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"

Pros: "NOTHING - THE TRIP WAS A NIGHTMARE AND I WILL NEVER TRAVEL WITH QANTAS AGAIN IF I CAN HELP IT. QANTAS WAS ALWAYS MY FIRST CHOICE BUT I WILL GO THE LONG WAY ROUND TO AVOID CREW & CONDITIONS LIKE THAT AGAIN. NO PILLOW,BLANKET OR TOILET PACK AND THEY RAN OUT OF FOOD. I WILL TELL EVERYONE ABOUT THIS!"
Cons: "Dark haired male crew member extremely rude except to two in row I58 & J58 who got 5 beers before departure,Food before everyone else, a gift pack from 1st class given before landing. I was refused extra bottled water. No entertainment the whole flight, Loud buzzing in galley 60H entire trip."

Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."

Pros: "The service during the flights"
Cons: "None.."

Pros: "Expected more, newer plane, champagne was good."
Cons: "Service slow, chairs are too firm, no storage with seats. The entire experience is just OK"

Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"

Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"

Pros: "All of the staff are friendly and helpful and is a good flight."
Cons: "It was raining and I don't like to fly in the rain especially landing."

Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."

Pros: "Quick!"
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."

Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."

Pros: "Exit row seat. Lovely aircraft and cabin crew."

Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."

Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."

Pros: "The staff were polite and they took care of us well."
Cons: "The flight got cancelled the first night and then was also cancelled the next night I just happened to have been moved to an earlier flight so I didn't get stuck there the second day."

Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"

Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."

Pros: "Pleasant, clean & comfortable"
Cons: "Nothing"

Pros: "Easy boarding"
Cons: "All ok really"

Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"

Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"

Cons: "The food you can tell is heavily processed"

Pros: "New business layout is more comfortable comfortable and private."

Pros: "I like ice cream (TipTop icecream). It was okay and much better then meal. The dark chocolate after meal was also good."
Cons: "I didn't like food in flight. I don't eat beef and the other option was not tasteful."

Pros: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Cons: "went i couldn't use my Qantas membership to access Melbourne lounge"

Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"

Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."

Pros: "Short flight . It's ok"
Cons: "Seat"

Pros: "On time. Smooth ride. Shorter than expected. Great service."
Cons: "Headset broken on entertainment system. Ancient hardware. Food. Meh."

Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."

Pros: "food and service"
Cons: "I'm 6'4"... no legroom in economy"

Pros: "I liked the fact that there was a water refilling station so I could get water when I needed/wanted it. The people were friendly and there were lots of times when the lights remained off so that people could sleep. There weren't a lot of interruptions during the flight so people could rest or do what they wanted! I also like that Quantas is associated with American so I got a ton of miles!"
Cons: "My seat wouldn't stay upright so any movement made it go back, which was fine for resting but when eating or sitting up, I kept falling back. Luckily the person behind me was understanding."

Pros: "It's Australian."
Cons: "Typical overnight flight."

Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"

Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"

Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"

Cons: "It was late"

Cons: "Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)"

Pros: "everything was good"
Cons: "a screen at the seat."

Pros: "Fast boarding. Efficient in flight service including a bev and energy bar."
Cons: "Nothing."

Cons: "Problems with changing the boarding gate sinage!"

Pros: "Help is there when required"
Cons: "Service excellent. Not long enough journey to see what I didn't like"

Pros: "Arrived early, departure was on time"

Cons: "Crew was rude and discriminatory with Passports, for 18 hours stay layover I had to sit in chairs,. Not hotel or Lounge provided. Which is against international laws."

Pros: "Quick, efficient, all you want and need for a flight to Melbourne."

Pros: "Good service"

Pros: "Another delay by 1 hour"
Cons: "I should only book qantas .... virgin are never in time."

Pros: "Good movies. Food was good. Flight was good."
Cons: "Not much leg room."

Pros: "Plenty of leg room in economy. Crew were pleasant."
Cons: "The food was disgusting. The plane was really cold, 2 blankets & I was still freezing."

Pros: "Bad weather had resulted in significant delays and turbulence was expected. However, flight was smooth and fast."
Cons: "Flight attendant who clutched my hand with the latex gloves she was using to protect herself from germs and then with attitude and rude tone demanded to know if I had a problem."

Pros: "Departed on time. Arrived 20 minutes early."
Cons: "Leg room - very cramped"

Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."

Pros: "Lots of SPACE!"

Pros: "Good service"
Cons: "Not much room once seats are leaned back"

Pros: "Courteous staff, comfortable seats, fast boarding. And one free bag."
Cons: "Snack wasn't very good, but that is a minor problem"

Pros: "Service"
Cons: "Nothing"

Pros: "On-time, friendly crew, comfortable flight."
Cons: "Food - please don't advertise that you will feed us when all the food is is a tiny packet of pretzels."

Pros: "We paid for Premium Seating- not quite Business Class, but supposedly like Business on a domestic flight. Boarding was great, right after business. We had problems with my seating, but the crew did everything they could to amend the issues. The crew was wonderful and really took great care of us."
Cons: "Right away we found out my chair was broken, and couldn't recline. Also, we had been placed in the first row of Premium and there are no automatic footrests. The crew has to bring those out. But there weren't any on board the plane at all. And since I'm only 5'2" tall, my feet don't reach the floor, causing blood circulation to be cut off in my legs from the pressure of hanging on the seat. No recline for 12+ hours, and no foot rest = a lot of pain and discomfort. I've been to the doctor twice since arriving home and am still in pain."

Pros: "everiting was on time"
Cons: "food: 1 biscuit for a high ticket price - it is too slim"

Cons: "Had to board from tarmac up steep ladder carrying luggage in 95 degree heat. No assistance available."

Pros: "The crew and overhead storage."
Cons: "It would be good to have hot towels like Emirates after you board and before you get off."

Pros: "Gate crew gave us extra seats to spread out and flight was around comfortable. Really enjoyed in-flight TV options"
Cons: "We normally love to check prices on KAYAK and then book directly through airlines which we thought we were doing in this incident. But after we booked we realized a third-party website – Webjet- would be handling our tickets which resulted in many problems. We ended up needing to change our itinerary in a simple way that would’ve been easy to do through the airline but webjet would not accommodate without spending $2500 in ticket fees. To avoid that we had to book additional tickets and take an additional flight that ended up being cheaper but quite the hassle that took way longer"

Cons: "Crew"

Pros: "It was timely"
Cons: "Not that clean as I had a dirty tissue in the seat pocket and I had a greasy window - not the best"

Pros: "The crew,the food"
Cons: "It was delayed near one hour"

Pros: "All"
Cons: "Nothing"

Pros: "The orange juice. Good crew."
Cons: "Magazine pocket had rubbish in it. The oat slice is too sticky even though it has a great taste."

Pros: "Virgin staff were great"

Pros: "The falafel wrap (lightly curry) was delicious"
Cons: "We reserved seats together and there were changed without reason"

Pros: "Food was terrible!"

Cons: "We were delayed transferring because of the Virgin bus being infrequent getting passengers between the international and domestic terminal and almost missed our flights. There was confusion trying to get our bags checked in as they were fast tracking people whose flights were after ours but not us. Then it was awkward being late and last on our connecting flight with everyone glarring at us."

Pros: "Impeccable and attentive service More spacious seats"
Cons: "Crying babies during the entire flight, not that the flight could help it but wish there were more quiet areas for passengers without families"

Pros: "Very nice staff"

Pros: "Left on time and landed early"

Pros: "VA planes are always fairly new"
Cons: "Broken USB in a seat I paid extra for. Not good."

Pros: "Great servuce"

Pros: "Economy is most often how I connect. Certainty felt a little more upgraded this flight"
Cons: "Efficiency, schedule retained, in flight entertainment."

Pros: "Virgin are consistent"

Pros: "The service was great, as well as the entertainment and food"
Cons: "Felt too cramped in seat"

Pros: "Efficient loading and unloading, very friendly team"
Cons: "They claim to be full service and dinner was a bag of stale pretzels"

Pros: "All good, no complaints."
Cons: "Nibbles (tiny museli bar) was a bit poor. Could have been"

Cons: "Need something a bit better than nibbles..."

Pros: "That's the main thing :)"

Pros: "Excellent choice of movies, nibbles and snacks suitable."
Cons: "The seat was a little uncomfortable on that plane. Not sure why."

Pros: "Helpful staff"
Cons: "Tiny seats"

Pros: "From booking to checking in to flights - all worked seamlessly - I would recommend it to anyone."

Pros: "The flights left on time"
Cons: "We will pay extra to fly on an airline with better customer service and assistance for check in, in future. We had a pusher and two little kids plus a baby so having to self check in from the Gold Coast was a nightmare. We only flew virgin to get a direct flight but will change our holiday destination to fly Qantas in future"

Cons: "I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket."

Pros: "Yes crew amazing and seats comfortable"
Cons: "Try keeping to scheduled time."

Pros: "Speedy turnaround"
Cons: "Both flights were late. It felt like this is pretty common with them ..."

Pros: "It was a routine flight experience"
Cons: "The flight was half an hour late arriving"

Pros: "Not much. 1hr 5min flight was 1 hr 10 min late. The cabin crew seemed disinterested."
Cons: "The crew was poor. One chewing gum, another picking her hair/head throughout the flight like she has nits. The third lolling around and chatting/gossiping to the others. This is a short flight. The least they could have done was behave professionally."

Cons: "I informed I wouldn’t be taking the return flight and asked for a refund/voucher or anything.they said no refund; nothing.even had to pay more to put baggage on the flight out.Flight Got canceled 10pm night before, the best they could offer me was a flight two days later. Suddenly full refund availa"

Pros: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Cons: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."

Pros: "Nothing and won't travel with them again."
Cons: "On timeliness!"

Pros: "Check in was easy once we prepaid for our luggage ahead of time."
Cons: "Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist."

Pros: "Chic muffin"
Cons: "LATELATELATELATE"

Cons: "Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !"

Cons: "The charges for the checked baggage. They are very steep."

Pros: "Before departure and On board staff is good."
Cons: "it is more like a Cage Chicken situation, where the seats and spaces are shrinking every day. No room to move and keens from people behind you is pinching your arse all the time. Should have pay bit more in Virgin or Qantas and get some space to breath. Kayak does not offer extra luggage at time of you booking and jetstar sucks you like a leach on upgrading after booking. One of the passengers were not able to travel and ticket was complete lost , where as the inbound flight on Qantas gave us credit for the future. In the end , the total cost ends up close to other airlines with all the discomfort on the flight free."

Cons: "Flight was cancelled and next available was nearly 4hrs later and left late! And then they have the gall to tell you to board quickly. Emails all about trying to frighten you into paying for extra luggage and sell you mediocre food and pay for a seat allocation."

Pros: "Quick and comfortable. Arrived 30 mins ahead of schedule"

Cons: "No entertainment at all, not even a app"

Pros: "You do not make it clear if baggage is included. As it is a 9hour flight I expect baggage to be part of the package. This is not a short flight. At no point was it clear about luggage!!! I get to the desk to pay £100 for checking luggage. My first flight and I get court out. Never again!!!! Making money by being closed with information is not the way to make profit!!!!"
Cons: "3rd party booking should be Cristal clear on what you are buying!!!!! Over half an hour spent on the phone and I didn’t even get though to help. JOKERS, this is No help when you are paying the bill. Cost more, you pay in the end. Cheap it is not!!!!"

Pros: "The price, the timing of the flights"
Cons: "Cheap thin seats squashed together means you can feel every time the person behind you moves. There were people yelling at each other because they were getting so annoyed by it."

Cons: "The assisted mobility did not work at all well, Perth it didn’t turn up, no help on or off the plane, Melbourne only took you as far as the eating area, with a lot further to go to the luggage reclaim, no one to help me with my luggage!"

Pros: "I did not use the food or entertainment"

Pros: "Plane delayed 1.5 hours late"

Cons: "Seats unusually small. Unlikely to fly this airline again"

Pros: "Not much"
Cons: "Staff unfriendly, it helpful... more interested in sell you more things than those of us that have bought tickets. They need to smile a bit more"

Pros: "On time Polite and friendly crew Way better than Qantas"

Pros: "N/A"
Cons: "Booked flight, due to Visa issues, couldn't use flight. Attempted to resolve, would have cost more than original booking to do anything with it. Customer service was happy to tell me either no or it will cost a lot of money. So not recommended Jetstar."

Pros: "Everything, except luggages were not included"
Cons: "We had to pay for any entertainment"

Pros: "My seat 12F...."

Pros: "the cost"
Cons: "the fact that my flight was pushed back. no big deal, but would have been nice if it was on time."

Pros: "Good price/value for money."
Cons: "Paperwork issues caused a 1 hour delay leaving Perth, could have been handled better."

Cons: "The staff were quite rude I asked for 3 hours for my screen to be fixed so I could sleep. A hostess stepped on my foot an swore and did not apologise or acknowledge anything. The seats were cramped. I will not be flying with Jetstar on an international flight again or local if I can avoid it."

Pros: "Smooth transition for daughter who needed assistance to board"
Cons: "Having to sit apart especially when there were vacant seats"

Pros: "the price was cheaper than other airlines"
Cons: "we had to pay to check bags, change flights, etc. also, no free little snacks or movies, radio, etc."

Pros: "The ease of online check-in and printing my baggage stickers upon arrival at the airport. The staff at the check-in desk were lovely, the staff on the plane were lovely; it was great."
Cons: "Nothing. I've previously had very average experiences with Jetstar which made me uncertain about booking these flights but I was completely overthrown by the service turn-around. I'm now a Jetstar advocate."

Cons: "Smell of sewage throughout flight."

Pros: "The quality of the aircraft, USB charging point in seat, spacious over head lockers. Cabin crew are friendly and polite."
Cons: "If you haven't paid for in flight service package or food your not made comfortable it's better to fly the full price airline QANTAS as it's an inclusive price and far better quality of inflight service."

Pros: "2 hours late"
Cons: "2 hours late, constant 20 min delays until departure no real updates"

Cons: "Children 12 and 10 booked online to fly to Melbourne for Easter. I rang the call centre to ensure they could travel together unaccompanied, as website was not clear. I was advised they could, and because I was concerned I asked this be noted on our booking so we wouldn't have any issues at the gate. I was reassured the children could travel and they made a note as requested. Turn up for our flight today and at the gate after saying goodbye to my children, they're stopped from entering the plane and I'm told they can't travel, despite the advice I received from the call centre and the note on our booking showing we were given this advice. We did everything right to make sure we could travel, just to be refused at the gate. Disgusting."

Pros: "Comfortable seats. Great service by responsive flight attendants! Friendly and efficient. Newer Jet that was spacious."
Cons: "The entertainment package was not turned on and took a half hour to get it going during taxiing and take off routine. Once we got the attention of attendant then it was turned on. Selection of movies was good, but not great. Food selection was poor for westerners and minimal for vegetarians or vegans..."

Pros: "The crew were friendly"
Cons: "You should be able to offer at least some chips or something small for free"

Pros: "it was only a short flight"

Cons: "The flight was 4 hours delayed. The seat was small and I am 5. Ft 2 inches (about 103 pounds.) Not sure how anyone can fit into the seat. There was no leg room for me. First and last timeflying with jet star."

Pros: "Planes were big and spacious compared to others I've been on"
Cons: "Carry on weight limit of ~10lbs and if more then it costs $25 a lb... really? No food included whatsoever, not even coffee or tea."

Cons: "delayed flight and having to take time to get every piece of carry on luggage weighed - having to move 1 kg from one suitcase to another when we were traveling together fro goodness sake"

Cons: "Our flight was delayed as we were all standing in line for a bit. They finally gave us word that there was something wrong with the plane. I will give them Kudos however for finding us another plane and we finally made it 2 hours later.."

Pros: "boarding and crew were great"
Cons: "if I put on one more kilo I would not fit in a seat, I am 90kg"

Pros: "Slightly better pricing than other airlines"
Cons: "Very unclear about baggage allowance and other hidden costs Unable to buy reasonable meals without pre-ordering Very small seats No in-flight entertainment"

Cons: "Wanted an earlier flight. Change fee was larger than the actual flight."

Cons: "My husband had a heart attack (two weeks before the flight) and was not allowed to fly until he was cleared by his cardiologist. We had to cancel our planned trip. I was hoping to get some money refunded from this ticket for compassionate reasons. Unlike some other airlines, this did not happen."

Pros: "Both departure and arrival time were punctual Staff were professional"
Cons: "Dinner was full of weird tasting tomato sauce Breakfast was comprised of all sugar including super sweet sugary drink and banana cake"

Pros: "Great flight...on time..."