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Cons: "The crew were great it was on time and overall fabulous"

Pros: "All as expected."
Cons: "Crew could have been more pleasant."

Pros: "On time"
Cons: "No inflight entertainment available."

Pros: "Lovely staff and great food"
Cons: "There was no in-seat entertainment and we weren’t advised of this in advance"

Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."

Pros: "Smooth flight, minimal disturbances, crew extremely courteous and helpful!"
Cons: "Food is below average!"

Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"

Cons: "Movie selection could have been better"

Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."

Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"

Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."

Pros: "Staff, seat (exit seet)"
Cons: "The Q streaming app has limited options and a nuisance to use. Better to have screens on back of seats as of old or at least a better selection on the streaming service."

Pros: "Quick!"
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."

Cons: "The seat space is a bit small， there is too less Chinese and Japanese movies to choose from."

Pros: "Exit row seat. Lovely aircraft and cabin crew."

Pros: "Nice friendly staff."
Cons: "The snack provided was very unhealthy, and they did not have any alcohol available."

Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"

Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"

Pros: "Got a good price for RT ticket."
Cons: "Wasn’t fond of Qantas charging for seat selection for standard economy (international)."

Pros: "Food was a improvement luggage transfer to connecting flight great a"
Cons: "All good"

Pros: "Once again the flight, plane, and staff were great."
Cons: "The 7 hour delay was unacceptable and we were not happy with the lack of customer service with Justlfy! I will never use them again to make any airline reservations."

Pros: "Crew"
Cons: "Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne"

Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."

Pros: "Dreamliner plane"

Pros: "All the services"

Pros: "Flight ran on time Cabin staff good"
Cons: "Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)"

Pros: "it was good to escape more than 3 hrs long, tiring journey to Sydney and also lesser wait period at Sydney"

Pros: "the size of the aircraft and leg room in coach."
Cons: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."

Pros: "No issues, quick and friendly."
Cons: "N/A"

Pros: "Nothing."
Cons: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."

Pros: "I don't injure about anyone else but when I fly such long distances you get anxious over being cared for. Stewards were great, food was great and plenty of it. Anything you needed just let them online and they will accommodate"
Cons: "We were delayed due to wheel problems which ultimately affected my connecting flight. Missed the flight"

Pros: "Nothing because this flight never happened."

Pros: "Excellent service as always. Luggage was checked through to the final destination."
Cons: "The passenger next to me was too big to have the armrest down."

Pros: "Crew was nice and offered extra drinks when asked."
Cons: "Screaming crying babies"

Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"

Pros: "The service was great. Flight got delayed a day, but everyone was well taken care of in spite of the situation. During the flight the staff was attentive and courteous. I'd definitely fly with Qantas again."
Cons: "The fact that the flight was delayed, but that was to no fault of the staff. I'd definitely let that slide."

Pros: "Staff friendly. Dinner served on flight. Unexpected but welcomed and delicious. Arrived on time. Thank you Qantas (((:"

Pros: "Excellent service from counter to end of flight, well dine"

Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."

Pros: "Perfect flight, departure and arrival in time. Friendly team on board. Appreciate it! Thank you!"

Pros: "Like the staff -so down to earth Australian -no airs and graces like some other airlines. No fuss service. Always very helpful.You actually get food and drinks gratis on Qantas! The craft are always clean and well maintained. Easy to check in on line too. Offered in flight entertainment but didn't require it."
Cons: "We boarded a bit late -so there was a bit of waiting around without being advised of what was happening. But we figured when we saw a man in a wheel-chair being helped on before everyone else that -that was the issue. So happy to wait."

Cons: "It was late"

Cons: "Flight was delayed by 1 hour"

Pros: "Didn't have to pay for drinks, after 4pm policy!"
Cons: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."

Pros: "service"
Cons: "the air conditioning didn't work well, constantly fluctuating between freezing and hot"

Pros: "The crew was attentive, the plane clean, snack bar"
Cons: "Not enough room to stretch a bit and stand on such a long flight."

Pros: "They still serve free food and beverages, even on cross country flights. There were plenty of movie choices to keep us occupied."

Pros: "Staff was courteous and the in flight food was good"
Cons: "The flight was delayed 1 and a half hours to start with. Although the entertainment system on the plane is very good, half way through the flight it started having issues. Movies stopped playing and then the whole system locked up. First it was just individual seats that had problems but eventually the entire plane was unable to view anything. Even a complete reboot did not help. We spent the last 6hrs of the flight unable to view anything even though they repeatedly tried to reset the system"

Pros: "Our American Airlines portion of the flight to Dallas Fortworth was late. Qantas had someone at the gate looking for us to tell us where to go and to call ahead to say we were coming. The flight was a long overnight one, but the crew made it as pleasant as was possible. We were served a meal and offered drinks and snacks throughout the night."

Pros: "Very punctual and well managed"
Cons: "Not the best landing and could've moved people from allocated seats to make flight more spacious"

Pros: "Virgin are great."

Pros: "They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged"

Pros: "Boarding and disembarking were very smooth, and our bags were ready for collection very quickly."
Cons: "I'm disappointed that Virgin doesn't include more food on their flights anymore, especially as this flight was over lunch time."

Pros: "It's only an hour flight. Crew are fine."
Cons: "Small plane - seats are small but nothing unexpected."

Cons: "They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving."

Pros: "All goid"
Cons: "Na"

Pros: "Friendly crew!"

Cons: "Food could improve"

Pros: "Everything"

Cons: "The air pressure in the plane not good causing significant pain I’m my ears"

Pros: "Help is there when required"
Cons: "Service excellent. Not long enough journey to see what I didn't like"

Pros: "Great, love the ATRs"

Pros: "On time"
Cons: "Nothing"

Pros: "The flight was smooth and we arrived safely and timely."
Cons: "The inflight entertainment was broken."

Cons: "Crew was rude and discriminatory with Passports, for 18 hours stay layover I had to sit in chairs,. Not hotel or Lounge provided. Which is against international laws."

Pros: "Flight crew"

Pros: "Quick, efficient, all you want and need for a flight to Melbourne."

Pros: "Nothing"
Cons: "Flight delayed initially because of a cracked window, was an hour late before it was communicated. Then on a new aircraft, forced to return to the gate when cabin crew identified a vacuum cleaner part as a suspicious item. All told 2hrs 15 mins late."

Pros: "Another delay by 1 hour"
Cons: "I should only book qantas .... virgin are never in time."

Pros: "Good boarding and friendly staff"
Cons: "Seat and legroom"

Pros: "Staff were friendly. Trip was pretty standard."
Cons: "Due to turbulence, as soon as we landed in Melbourne, the plane had to shut down on the tarmac which then meant I missed my connecting flight and had to wait in the airport for 6 hours until the next flight. All we were offered was a $24 gift voucher! That would get you a coffee and maybe a sandwich if you are lucky!"

Cons: "Long delay before take off."

Pros: "Departed on time. Arrived 20 minutes early."
Cons: "Leg room - very cramped"

Pros: "Everything"
Cons: "Nothing"

Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."

Cons: "Loved every bit"

Pros: "did not load bags"
Cons: "did not load bags and didnt tell us. we had to find out ourselves and then missed our connection because they were soooooooooo slow doing paperwork. they only had an agent who wasnt that interested. Godd luck with getting any compensation!! Virgin's response was that this is normal and some flights have too much weight so not all bags are loaded and they dont tell the people concerned"

Cons: "Terrible take off and landing. No screen on seat back. Crew handling of problems not good. Ground crew not ready. No advice of 25 min late arrival. Worst flight by Virgin ever."

Pros: "Staff where great, plane was clean, and we left on time"
Cons: "Seats are tight"

Pros: "Quick boarding efficient on time smooth 'sailing'. No luggage so I was on the bus 5 minutes after the flight landed"
Cons: "Seats are uncomfortable the pads around the neck push my head forward. Would be great to have better support for the back making the seat shaper like an L. Tall person problem."

Cons: "Long queue in the toilet"

Cons: "30 minutes delayed due to errors in paperwork."

Pros: "The staff and service was nice and friendly. The plane took off right on time and I liked that it even arrived early. The price was good too."
Cons: "No headphones offered like Qantas."

Pros: "It was a good flight. Arrived on time"

Pros: "The entertainment"
Cons: "In finish line, that media muchine not working"

Pros: "staff were wonderful"
Cons: "Very difficult boarding for my mother with stairs& steps Also no tine whatsoever to drink tea and nutty thing too hard to attempt to rat"

Pros: "Very nice staff"

Pros: "VA planes are always fairly new"
Cons: "Broken USB in a seat I paid extra for. Not good."

Pros: "Great servuce"

Pros: "Economy is most often how I connect. Certainty felt a little more upgraded this flight"
Cons: "Efficiency, schedule retained, in flight entertainment."

Pros: "Excellent choice of movies, nibbles and snacks suitable."
Cons: "The seat was a little uncomfortable on that plane. Not sure why."

Pros: "Flight was ok"
Cons: "The line to bag check was ridiculous and to the door in Sydney."

Pros: "it is really fast to check in, but the seat is just in front of the toilet, the smells are disjusting."

Pros: "Generally a good flight"
Cons: "Check in & Bag Drop Procedure is very poor. The process needs to be looked at"

Pros: "Check in agent was fantastic."
Cons: "Nothing. All good. Small delay but that happens occasionally."

Pros: "Check in online easy, I had bags to drop; all they needed to see was my boarding pass on my phone. Boarding & the flight itself was terrific."
Cons: "My bag was missing the identification ribbon I'd put on it, although bag handlers at Melbourne airport probably did that."

Cons: "Extra luggage charges for a children's stroller."

Pros: "Free wine"
Cons: "The plane was delayed. Why. Not quite sure."

Pros: "Staff were lovely"
Cons: "Morning snacks were frozen and soggy"

Pros: "modern twin turbo prop plane aprox 60 seater single seat one side of aisle two seats the other side. Fairly tight fit but fine for 1 hour flight Seating Tip - select a seat on the double side - the flight is usually half full and you will get 2 seats to yourself"

Pros: "fairly comfortable plane, good service, service, on time will fly again"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"