Delays were given at intervals. So we were informed
The staff was great. The food really wasn’t good
Cons: "Time to renew the aircraft 777-300"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "Service was excellent!"
Pros: "Great seats and efficient service all round."
Cons: "Satisfied service friendly staff overall satisfied."
Pros: "Crew amazing. Seat super comfortable"
Pros: "Got bumped to Business Class"
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Cons: "Cabin temperature too cool"
Pros: "Nice and attentive crew"
Cons: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Pros: "Efficient, comfortable."
Pros: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Cons: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pros: "Best Inflight Service Best Inflight Food Best Lounge"
Pros: "crew was very polite and cheerful."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Pros: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Cons: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pros: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "Crew, plane, punctuality"
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Pros: "Courteous, Professional Crew. Amazing Service."
Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Cons: "The video screens need to be upgraded"
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Cons: "Can't think of anything:)"
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."
Pros: "Great entertainment"
Cons: "Overall great"
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Cons: "The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?"
Cons: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."
Pros: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."
Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Cons: "Basic flight with no frills"
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Pros: "Bulk head seats were great."
Cons: "It would have been nice if it had not been almost 2 hours late!"
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Pros: "On time"
Cons: "Late start of check in"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Pros: "food and crew service"
Cons: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Pros: "Service and biz check in"
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Cons: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Very friendly ticket counter staff and flight crew."
Cons: "Booked flight through Kayak on Virgin Australia, but found out it was a codeshare on Air New Zealand. No where during booking did it show we would be charged for 1 checked bag a piece. Got to the airport and Air New Zealand was going to charge 134 AUD for each checked bag. Fortunately, they recommended going to the Virgin Australia counter to see if they could add a checked bag to our ticket. The nice people at Virgin used an online code to give us a discount so we only paid 25 AUD a bag. Thanks a lot for the heads up Kayak. We will book direct next time to avoid surprises. Also, almost all movies on Air New Zealand were an extra charge, and the only drinks offered for free on a 3 hour flight were coffee, tea, and water - no soft drinks."
Pros: "Excellent flight, ..."
Pros: "Great crew.and service."
Cons: "Bathroom did not work, food was not so tasty"
Pros: "Flying over the country of NZ."
Cons: "Crying kids."
Pros: "The flight attendants were great and the flight was on time"
Cons: "The seats were uncomfortable. I had a metal piece sticking on my hip from the seat or seatbelt, not sure."
Pros: "Very friendly and helpful Flight attendants. Food was good."
Cons: "Crew forgot to serve us our meal."
Cons: "Check In Issues related to code share flight"
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Pros: "Flight good. Plane modern model with good entertainment system. Flight crew good."
Cons: "Check in automated systems referring most checking to supervisors. No manual system so supervisors overwhelmed. Chambolic 2 hours."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "Crew, cleanliness, movies"
Cons: "Meals were so-so."
Pros: "Everything, space seat"
Pros: "The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline."
Pros: "Everything. Loads of leg room."
Pros: "Not very much"
Cons: "Cramped and squeezed in for a miserable flight."
Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."
Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "The best ever business class check in and superior lounge and breakfast."
Pros: "I liked the video console. Loved the wine. Everything was great."
Cons: "Wish all seats in economy could have a footrest. Sleeping on a long flight is very uncomfortable without one."
No individual entertainment screens on this flight. Would have been nice to know beforehand.
Pros: "Crew were excellent"
Cons: "The entertainment screen was hard to interact with."
Pros: "Crew very good"
Cons: "Aircraft are very dated"
Cons: "Absolutely hopeless baggage delivery/collection. Almost as long as the flight"
Cons: "I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning."
Cons: "The most uncomfortable experience ever! I was disturbed and/or woken up several times, during flight, by the flight attendances to place my seat in the upright position to accommodate the person sitting behind me who either wanted to drink alcoholic beverages every hour on the hour."
Pros: "Very friendly crew."
Pros: "Friendly crew and good service"
Cons: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"
Cons: "There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't."
Pros: "Smooth flight, minimal disturbances, crew extremely courteous and helpful!"
Cons: "Food is below average!"
Pros: "I had to change flights to LA."
Pros: "Kind crew"
Cons: "Food is terrible."
Pros: "Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time"
Cons: "Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!"
Pros: "Consistently good"
Cons: "2,hr delay - weather"
Cons: "on line check in more difficult than others"
Pros: "Tge flight and landing were uneventful"
Cons: "One hour delay taking off. Departure gate change. Cramped seating. When plane totally loaded, further wait for ground crew to load baggage. No refreshments until way late due to delay. Water should have been offered during the delay due to loading."
Cons: "Why have priority baggage when it doesn’t seem to work, except in inverse proportions"
Cons: "Only podcasts, couldn't find music to listen to while I worked."
Pros: "Excellent customer service !! Great crew down the back !!! (Except they didn’t want to take my banana peel when collecting rubbish?). Will have to carry off plane which is annoying ?!?"
Cons: "Entertainment system not working for our row of seats"
Cons: "Travelling with baby/kids/family....not good with this plane, And when asking APPLE JUICE for my baby, they so really PELIT ,only give one glass, i cannot asking 2 glass , im thristyyy n need sweet , coz we cannot bring our any kind of WATER to plane.... I will not fly with qantas anymore...."
Pros: "Cabin crew were helpful and updated us on connections in Melbourne (although they wouldn't have needed to do this if the flight hadn't have left late)."
Cons: "Flight was late and this was significant as I had a tight connection in Melbourne. There did not seem to be a good reason it was late as the aircraft was already at Launceston. They just towed it to the gate late! No announcements were made as to the lateness of the flight until the departure time had actually passed."
Pros: "It got me home in one piece safe and sound, what more can you ask for."
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Cons: "The gate displayed on the boards in the departures area did not match the actual gate (17C). Confused a lot of passengers as the gate displayed was through the international area. Limited seating at the gate."
Pros: "Once again the flight, plane, and staff were great."
Cons: "The 7 hour delay was unacceptable and we were not happy with the lack of customer service with Justlfy! I will never use them again to make any airline reservations."
Pros: "Very good selection of movies with recent releases; the section at the back of the plan with drinks and small snacks was also good music selection was also excellent"
Cons: "the meals were not great and spaced out a lot. no green tea, no eyemasks and socks provided"
Cons: "Flight delayed no updates in lounge then was rung to ask where i was as bostding closed. Told girl on phone on way bit thete was no flight status on tv in lounge... basically didnt believe me.. rude!!"
Pros: "As before great assist with wheel-chair support"
Pros: "Staff were friendly and filled my water bottle through the night. Seat was comfortable and the movies were good."
Cons: "Boarding was chaotic. I wasn’t offered dessert. No one offered to put the mattress pad on my chair."
Cons: "I’m not sure whose fault it was but we arrived late in Brisbane which caused multiple flyers and myself to miss our flight to Perth. There was no one at the Brisbane airport that attempted to help us solve this problem. No one ushered us through long lines or anything and just told use that, ‘oh well, you’re just going to miss your flight.’ Highly disappointed and in similar circumstances at other airports and with different airlines, I have had much better experiences."
Pros: "The staff did the best they could to accommodate everyone on a full flight in economy. The passenger in front of me had a failed entertainment system and the staff handled it very well."
Cons: "The leg room is obviously minimal in economy but compared to Singapore Airlines this was cramped and when the seat in front reclines it's almost impossible to find a comfortable position if you're over 5 foot 9! food was below par."
Cons: "Seat was quite uncomfortable for a long flight. Would be nice if the window arm rest could fold up."
Pros: "It was a smooth uneventful flight. We arrived on time."
Cons: "The distance between the seats has decreased substantially. Reminds me of a Jetstar budget flight. The food being served in cardboard boxes was Aldo a big shock. For the cost of a qantas flight I expected more comfort and better food served"
Pros: "Good flight. Staff was excellent and attentive."
Cons: "The discomfort of modern economy flying just overwhelms any positives. Better seats with more room are needed."
Pros: "The A380 is pretty good for soaking up the typical bumps of air travel. This flight was the first where the lamding was so soft that the plane didn't jolt on landing. It made noise like we'd touched down, but the ground effect glide was perfectly choreographed by the crew. Nice job."
Cons: "There was an exceptionally narcissistic young man from China behind me who stood up and complaoned during rollout that he couldn't recline his seat. The crew suggested I relocate to a better seat. That was very nice and thougtful."
Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"
Cons: "The kioks were a joke. I entered my details, it displayed both boarding passes but only printed one. Had repeat the process. The queue for checking in luggage was also terrible. No organisation what so ever. I waited in a queue that switched staff twice and when i got to the front i was advised that it was break time and she didn't know who was replacing her. I was called over by another staff member at a different queue. Another passenger jumped in. Someone then manned my original queue who called over the person that was originlally behind me. The passnger advised that I was first but the staff memeber rudely told me to wait. The other passenger insisted so I was finally served. Terrible and frustrating experience"
Pros: "The crew was pleasantly pleasent when passengers make mistakes but firm as need, thus getting what needed done as pleasantly as possible."
Cons: "Entertainment system was stuck and stay stuck on kids program and system had no way to get back to main entry point. Software programmers had either failed to put in a "home" icon / link on the Kids home page. Also, turning system off, and leaving it off for 3+ minutes did not do so either; this likely a failure of software designers to specific such or system itself not functioning per design."
Cons: "Lack of ipads for inflight entertainment"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Cons: "The check in process for baggage at Sydney."
Pros: "Crew was reasonably friendly."
Cons: "Lack of space made it impossible to sleep. Aisle was dangerously dark. Would not surprise me if people experience falls. I know there is a trade off between sleep-friendly darkness and safety for those walking in the cabin. I think you err too much on the side of darkness"
Cons: "Did not have any meal for the 2h45m flight"
Pros: "Again, top quality service and support from all qantas employees. Good was yum also! And the Rv made time go by fast."
Pros: "Landing with strong winds went well."
Cons: "No seat pillows"
Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"
Pros: "Lovely friendly staff"
Cons: "Flight delayed"
Pros: "Melbourne has got self check in and bag drop working well....Sydney, take note and passengers be ready for it. That said the ground crew are there to help, but read the signs and don't get cranky if you hey sent back to do what you're meant to. On board, the cheese and cracker snack pack I got was great, nice to see complimentary snacks and drinks being maintained. Onboatd wifi via the app worked well and was actually able to use inflight entertainment on hand held device online the Sydney to Melbourne leg"
Cons: "It was a full flight but there was too much cabin luggage. Ppl had oversized bags and too much of it. Get stricter with the measurements would be my suggestion."
Pros: "Economy X was excellent value for getting 3 seats between 2, best I've ever slept in economy. Plane was late arriving before departure so boarding was late but we did leave and arrive on time. As I had an upset stomach the crew were nice enough to give me extra crackers and it was no hassle getting me herbal tea."
Cons: "Would be nice to have onboard entertainment included"
Cons: "Row 10 seats were extremely cramped. Seemed worse than usual. Was placed in middle seat and was unable to even read a magazine. Hostess saw how cramped I was and commented that I should purchase a x class fare, Perhaps virgin should ensure they supply adequate basic seating"
Cons: "In flight entertainment screens would not work properly"
Pros: "Not much"
Cons: "Food VERY basic SErvice just OK"
Cons: "We still in Auckland as without any notification airline staff has cancelled our ticket and we had so much drama at the airport and we couldn’t catch the flight and we had to come back home please explain why this is happened? Contact email- firstname.lastname@example.org"
Pros: "Code share with Singapore Airlines made this a fantastic flight from start to finish. Other airlines have much to learn from SIngapore Airlines"
Pros: "My Mum has mild dementia and was going to Sydney from Maroochydore to visit family. From check in at MCY to arrival back at MCY the staff looked after her very well. She needed assistance boarding and disembarking and they were very helpful and courteous and that's why I choose Virgin over the other airline that flies the same route."
Pros: "arrived on time crew were polite and friendly."
Cons: "when boarding the plane from rear maybe passengers in the front should board first to save the mayhem."
Pros: "Staff were fantastic"
Cons: "Food options"
Pros: "The lumbar support in the Virgin seat makes all the difference, plus the info re toilets, either get up now or wait till food service stops, and the instruction to put seat in upright position for eating much appreciated. I also LOVED the unexpected brilliant in-house video of psychology. Dr Andrew Ley(?) Food was great, nothing ridiculous, hot tasty and healthy. I liked there was no over packaging that took up my tray table room. Jetstar is a torture chamber with those seats that cause your back to curl over."
Pros: "nice aircraft. hosts were promt to address any issue."
Cons: "lack of movie options especially hindi movies"
Cons: "The boarding had not started at the time due 22:25, I went to the rest room and on return the gate was closed for boarding. Staff advised they had commenced removing my luggage from the plane. The plane was still there but they would not let me board.! There was no call or final call or even a personal call with my name., staff said they were not required to do that. Then after pleading with no result, I requested my baggage. Staff sent me to baggage claim 2. There was no baggage, and by that time no Virgin Australia staff in the airport until 3pm the following day. I was stuck in a foreign airport, no luggage, no assistance at all from Virgin Australia to get my luggage, find accommodation, rebook a flight which resultingly cost US$900. I was distraught, the plane was still there and my luggage had not yet been removed and they refused me to board the flight!! The Virgin guy in charge was obnoxious and could not have cared less about my welfare, he personally accused me of swearing and I calmly reminded him I had not once used derogitorive language, that language was from another customer who was also refused to board. I question W that the flight was overbooked? This is not the airline Sir Richard Branson whom I have briefly met in Cairns airport promotes. Pitiful service.!!"
Pros: "Quick and efficient once we boarded"
Cons: "Seats small. One crew member had massive attitude Was getting very upset at Asians who kept trying to switch seats. She was, in my opinion, unprofessional with her comments and was taking it very personal."
Cons: "I don’t think it’s acceptable to not give any food on a 6 hour flight. Also to pay for food we need to wait for the cart. I sat hungry for awhile."
Pros: "A cold drink just when I needed it. Thank you"
Cons: "I got to Sydney from LA at 10am on a Thursday after my flight was delayed by over an hour because of catering issues. I brought a carryon luggage with me but was forced to check it because it was overweight. That's totally fine. When I went to baggage claim after the flight, my luggage was no where to be found. I went to the help desk and was told they have no idea where my bag was. They asked for my contact info and was told to wait for a call. I continuously called to check the status and it was still not located. Finally I heard from them Saturday morning and I got my bag delivered on Saturday at 8pm. I had to leave for my flight at 6am Sunday. I had no clothes and wasted so much time and money shopping for necessities. Very unhappy about."
Pros: "Flight was delayed for 2 and a half hours. Ground staff were rude and dismissive and just huddled together to chat to each other and joke."
Cons: "Ground service - once airborne it was ok"
Cons: "I didn't like seeing the build up of food and small rubbish in the seat tracks in front of me on both trips, there and back. It was revolting. Clearly the company vacuuming the carpet doesn't bother doing the job properly and doesn't take the time to look from the window seat position. Shocking indeed."
Pros: "Speed of service and willingness to help"
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Cons: "Boarding was delayed without any explanation, and the staff member at the boarding desk was extremely rude when anyone dared approach her to ask what the hold-up was"
Pros: "Punctuality is the most important and they achieved it."
Cons: "Breakfast "cafe style" was just soggy bread. Not edible. The interface on the inflight screen is very, very fiddly....many, many touches required to get your show as it kept defaulting to the show under the next arrow."
Pros: "the plane was only half full so we got to take up a whole row for each of my four family members, it was such a treat. we had travelled from bali in the early hours of the morning and spent some time hanging around darwin airport so we were very tired the extra room was very much appreciated. free light meal was also a nice touch and the free entertainment app was a bonus.."
Pros: "I found my experience with Virgin very good. I don't fly too often. I am over 70 and found both the ground staff and on board so courteous and helpful. Would fly again with them. Take off and landings were so gentle which is something I fear, but they have inspired me to "take-off" and enjoy my life."
Cons: "Nothing really"
Pros: "Boarding was good"
Cons: "Checking in was unfriendly"
Pros: "I liked everything but my chair was very uncomfortable but otherwise everything was great the staff were really good too"
Cons: "Uncomfortable chair"
Pros: "Kept us informed of progress, snacks and drinks, upgrade to extra legroom at no charge"
Pros: "Easy check-in, on-time arrival"
Cons: "The snacks are very boring."
Pros: "It was the usual type of flight, no dramas, lovely crew, and fair price."
Cons: "Vegetarian option and hot food very important especially for elderly people."
Pros: "On time departure"
Cons: "Beef dish was mainly rice with insufficient meat or gravy to flavour the rice and there were no vegetables. Entertainment selection was of little choice with documentaries that were not only unsuitable for children but in my opinion unsatisfactory for adults."
Pros: "I could stay in Sydney."
Cons: "Poor communication"
Pros: "Great flight, average food."
Pros: "Professional service"
Cons: "Food was not very appetising"
Pros: "Fantastic service!"
Cons: "Delay was not appreciated with a fidgety 2 year old"
Pros: "Staff were friendly"
Cons: "The food was horrible"
Pros: "Boarded and departed on time. Good smooth flight."
Cons: "No window at seating. Disappointing for child traveller"
Cons: "I wish that there were places for me to plug in my chargers"
Pros: "Food & service fine- no complaints"
Cons: "Perhaps food could be better"
Pros: "the crew inside the plane"
Cons: "the supervisor in Darwin... no empathy, assumed I was lying due to the fact that some idiot in the call centre didn't put something in the history, indicated that I must be dumb since I should know better (BTW I am quoting verbatim) .. WOULD NOT GIVE ME A MANAGERS NAME IN ORDER FOR ME TO SPEAK TO THEM"
Pros: "The staff at Tamworth were helpful and pleasant."
Cons: "Our flight No VA1092 Tamworth to Sydney on 5/6/16 was cancelled due to mechanical failure . My cousin Marilyn McCarthy and myself Rosemary Roworth missed our Aunties Funeral. Had the flight gone ahead there was no record of Marilyns ticket anyway and I paid for two . I was offered a credit for my ticket and I would like one Marilyns ticket ."
Cons: "staff member on microphone spoke too quickly to understand clearly"
Pros: "Price was ok"
Cons: "Flight was 90 minutes delayed. No updates in terminal. No apologies from crew"
Cons: "late flights. Poor communication."
Pros: "We eventually got to our destination."
Cons: "Flight was 4 hours late. We had even received notices by email the flight would depart on time, just 30 minutes before. Not once did any staff or flight crew apologize for the delay. Also they had to reshuffle passengers because the weight was off."
Pros: "Chic muffin"
Pros: "inside the cabin was good"
Cons: "FLIGHT was delayed no announcement made at the departure lounge Check in counter didn't ask or respond to my FF cards points to Melbourne /Launceston /Melbourne so missed out I guess on points Mr Jailal Lalji & Mrs Subhasini Lalji FF member 3602128"
Cons: "No entertainment at all, not even a app"
Pros: "You do not make it clear if baggage is included. As it is a 9hour flight I expect baggage to be part of the package. This is not a short flight. At no point was it clear about luggage!!! I get to the desk to pay £100 for checking luggage. My first flight and I get court out. Never again!!!! Making money by being closed with information is not the way to make profit!!!!"
Cons: "3rd party booking should be Cristal clear on what you are buying!!!!! Over half an hour spent on the phone and I didn’t even get though to help. JOKERS, this is No help when you are paying the bill. Cost more, you pay in the end. Cheap it is not!!!!"
Pros: "The price, the timing of the flights"
Cons: "Cheap thin seats squashed together means you can feel every time the person behind you moves. There were people yelling at each other because they were getting so annoyed by it."
Cons: "The assisted mobility did not work at all well, Perth it didn’t turn up, no help on or off the plane, Melbourne only took you as far as the eating area, with a lot further to go to the luggage reclaim, no one to help me with my luggage!"
Cons: "Appalling service got a text about 20 hours before departure cancelling the flight. Alternatives totally unsuitable. 1am or 5 am when I had a daytime flight"
Pros: "The staff"
Cons: "The 6 hour delay. The price of food"
Pros: "The new bigger aircraft was something good."
Cons: "Very unfriendly staff at the airport. Don't even consider customers concern and respond saying this is budget airlines so nothing can be done. Secondly when I made the booking I not able to include luggage for some reason and when I went back to add luggage I was charged a crazy fee of $61 for 15kg which no other airline charges that way. Though jetstar is categorised as budget airline yet the price wasn't that different from normal airline and yet passengers loose all benefits. Even small requests like a change of seat was not entertained. When we purchase a certain luggage if at all we go excess by even 1kg we get overages but when we travel with less than the purchased luggage do we ask for any refund. I guess the true value of customer satisfaction has being lost and no one really cares. It not always due to price factors people choose budget airline but at times it because we fail to get seats on other flights."
Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."
Cons: "No food on a long trip, none available for purchase, no entertainment"
Pros: "Efficient and fiendly service."
Cons: "There was no entertainment and none was expected on such a short trip."
Pros: "Check in worked well"
Cons: "Significant delay because an intoxicated passenger was taken off flight, and her bag had to be found. Why was she allowed to check the bag in if she wasbthatvdrunk! No immigration slips for Australia available on plane. This meant another delay to complete when on ground."
Cons: "Arrived in Melbourne 2 1/2 hours late."
Pros: "Plane delayed 1.5 hours late"
Pros: "On time Polite and friendly crew Way better than Qantas"
Pros: "Everything, except luggages were not included"
Cons: "We had to pay for any entertainment"
Pros: "Good price/value for money."
Cons: "Paperwork issues caused a 1 hour delay leaving Perth, could have been handled better."
Cons: "The staff were quite rude I asked for 3 hours for my screen to be fixed so I could sleep. A hostess stepped on my foot an swore and did not apologise or acknowledge anything. The seats were cramped. I will not be flying with Jetstar on an international flight again or local if I can avoid it."
Pros: "Smooth transition for daughter who needed assistance to board"
Cons: "Having to sit apart especially when there were vacant seats"
Pros: "the price was cheaper than other airlines"
Cons: "we had to pay to check bags, change flights, etc. also, no free little snacks or movies, radio, etc."
Pros: "The ease of online check-in and printing my baggage stickers upon arrival at the airport. The staff at the check-in desk were lovely, the staff on the plane were lovely; it was great."
Cons: "Nothing. I've previously had very average experiences with Jetstar which made me uncertain about booking these flights but I was completely overthrown by the service turn-around. I'm now a Jetstar advocate."
Cons: "Jetstar is cheap and terrible. We were charged $160 dollars to check small, carry-on sized bags we had expected to take on board with us. This is 4 times the price on their website; that price is no longer available once you're at check-in. The service was slow and inefficient. Even after checking in online we still had to wait in line to check in at the counter. This took ages since at least 5 or 6 other people were having issues with Jetstar, like us. The flight itself was cramped (I'm a shorter woman and had almost no leg room) and there were no complimentary drinks or snacks for our 4 hour flight. We opted for Jetstar because it's the cheapest option, but ended up having to pay more than we would have for a much nicer flight with another airline."
Pros: "2 hours late"
Cons: "2 hours late, constant 20 min delays until departure no real updates"
Pros: "Seating was fine."
Cons: "The Honolulu AP facility at midnight was completely closed down with the exception of Starbucks. There were only 2 drinking fountains in the whole place and required a search to locate them. A fellow passenger warned us that Jet Star does not even supply passengers with drinking water so I filled a bottle from one of the fountains. We discovered that Jet Star charges for every kilo of checked luggage unlike any other time I have made this flight with different airlines. I would advise anyone to think twice about using this airlines for any flights longer than 4 hours because your going to be pretty hungry and thirsty unless you want to pay $4 for 6 ounces of water. Make sure you have all the baggage costs figured into your ticket charge when you purchase a ticket from these cheapskates and make sure you carry on what you need to drink and eat. The food looked terrible."
Pros: "it was only a short flight"
Cons: "delayed flight and having to take time to get every piece of carry on luggage weighed - having to move 1 kg from one suitcase to another when we were traveling together fro goodness sake"
Pros: "Plane didn't crash"
Cons: "I was informed 5 days in advance that my mid morning flight was cancelled due to "engineering reasons" via an unapologetic and unhelpful email. The burden was on me to reschedule (to a very inconvenient ultra early departure), and I had to twist the customer service fellow's arm to give me a beverage voucher in compensation. Then, when boarding I was mugged for my back pack. 50$ because it was over their utterly disingenuous 7kg "safety limit". It's not a safety rule - the CAA sets that. It's a revenue rule."
Pros: "Slightly better pricing than other airlines"
Cons: "Very unclear about baggage allowance and other hidden costs Unable to buy reasonable meals without pre-ordering Very small seats No in-flight entertainment"
Pros: "Both departure and arrival time were punctual Staff were professional"
Cons: "Dinner was full of weird tasting tomato sauce Breakfast was comprised of all sugar including super sweet sugary drink and banana cake"
Cons: "5th time out of 7 times I've used Jetstar that the flight has been cancelled. At least this time I was fast enough to rebook for the next day. And then what happens? They delay that flight by 12hrs. These jokers should not be allowed to take money for a service they can rarely provide."
Pros: "Only good point was we were able to book thru KAYAK for a reasonable price."
Cons: "flight was delayed which appears the norm with Jetstar.!!! Ridiculous walking distance to get to and from at Melbourne end!!!! Pity the elderly and infirm!!! You get nothing for your money EVERYTHING is EXTRA cost and expensive. From baggage to basic snacks, if you are silly enough to buy. Not even a radio outlet. Seats are hard and uncomfortable, but the "icing on the cake", is the removal of the pockets behind the seats to make the leg room look more, so you now have nowhere to put a water bottle or a drink down. JETSTAR/QANTAS should be very (proud) ashamed of themselves. By the way has anyone noticed the prospective destruction of the iconic Kangaroo symbol on QANTAS planes known all over the world as AUSTRALIAN, that the Irish CEO of Qantas is happily removing at enormous cost, over the next months to be replaced by an indescribable symbol, that is so similar to CHINA AIRLINES, it is not funny. Takeover in the wind?No wonder QANTAS is so expensive and its cheaper arm JETSTAR are cut to the bone. Staff can only do so much."
Pros: "Never purchased these two items. Can't rate. But you score does not allow to indicate neutral."
Pros: "The cabine crew"
Cons: "40 mn delay on a 3h45 flight is a little bit too much. Airplane not really comfortable and noisy. But that is what low cost means, right?!"
Cons: "We were unable to book our luggage on your website. When we got to Launceston, they not only charged us $100 but told us the limit was 15 kg each because it was the same day. We had tried to book our luggage when we bought the tickets, but were unable to. Then we had to buy a bag to carry the baggage we had to remove from our luggage."
Pros: "The flight was okay, as usual. You get what you pay for with cheap flights. There wasn't much leg room in economy, but that was to be expected. The staff were good. The flight was on time."
Cons: "The flight was delayed, without any explanation as to why. This made it very difficult to fulfill work requirements upon landing. I would have appreciated some kind of explanation / apology. Also, I don't like the in-flight gambling ("raffle") option. Jetstar hands out scratchie tickets for $5.00 a pop. The odds of winning (the car) are ludicrous and gambling is a serious problem in Victoria. So, I don't think it is appropriate. The in-flight food was absurdly expensive. Finally - and, perhaps, most importantly - the flight wasn't smooth. It didn't appear to be due to turbulence, but (rather) the pilot / s. The plane kept dipping up and down, making us feel sick."
Cons: "Flight was actually Jetstar so the service was worse and no meals were included on a long flight."
Cons: "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."
Pros: "We can't remember his name but the cabin crew leader was excellent with a great sense of humour. He really "made" the trip. He was also firm but in a polite way when someone stood up before they should have. We didn't have anything to eat so can't comment on the food. Carolyn and Andrew Dowling"
Cons: "distance to board. NEVER AGAIN!"
Cons: "A text advised we had a 16 hour delay. A follow email was to come but never received. Jetstar offered to pay for a nights accommodation at $150 AUD. In Hawaii, you cannot get a room for this amount. I have placed a claim for Accommodation and meals, be interesting to see what they do. The Entertainment is poor. About 8 movies, so if you have seen most of them, and you watch 2 going over to Hawaii, then the same movies are still there, and you are left with none to watch. How about a bigger selection?"
Pros: "Getting off the plane."
Cons: "No show caused by death. Charged 7000 Yen (~100 AUD) for flight change to a 5 hour slower flight route. Manager told me he had discretion to waive it but "had to make some money on the flight". Disgusting."
Pros: "Brilliant staff ... Friendly and helpful"
Cons: "The web page is misleading When I tried to pay online the check in baggage fee, there is no way to do it, only by paying at the checking counter, and the price is the double, it is an abuse , that the company claim it can be done bny webpage but it cant be done."
Pros: "Short flight"
Cons: "Poor service from inflight crew after meals"
Cons: "The flight was delayed nearly 3 hours and I had some serious issues with Jetstar so it was a long and unpleasant experience"