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Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."

Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."

Cons: "Nothing comment."

Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."

Cons: "Good"

Pros: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."

Cons: "Softer seats and more movies"

Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."

Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"

Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"

Pros: "Crew amazing. Seat super comfortable"
Cons: "Nothing!"

Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."

Pros: "Crew"
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"

Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."

Cons: "Nothing"

Pros: "Excellent crew, service and food"

Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."

Pros: "Boarding was great. Staff was cordial. Excellent flight."

Pros: "Crew very friendly"

Pros: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Cons: "Absolutely no complaints"

Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Pros: "Flight crew great"

Pros: "I like everything about Singapore airline service."
Cons: "Nil"

Cons: "leg space."

Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."

Pros: "great crew service. my first time flying with singapore airlines. they delivered!"

Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"

Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."

Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"

Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"

Cons: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"

Pros: "smooth service with refreshments"
Cons: "No working seat audio"

Pros: "everything is perfect"
Cons: "the food on Silk Air can be better"

Pros: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Cons: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."

Pros: "the crews were very polite and very helpful"

Pros: "Nothing."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"

Pros: "Service"
Cons: "Old planes and screens."

Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."

Pros: "Everything"
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."

Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"

Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"

Pros: "No fuss flight but lacking that something extra"

Pros: "Customer service and food couldn't be better."

Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."

Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."

Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."

Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"

Cons: "Business cabin is not as good as the Air France one"

Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."

Pros: "Comfortable seats."

Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"

Pros: "We did not fly on this flight."
Cons: "We did not fly on this flight."

Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"

Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."

Pros: "Very helpful in getting on board luggage stowed, attractive interior"
Cons: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."

Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"

Cons: "The snack were very simple. They don't communicate properly all the different snack options."

Pros: "Great entertainment"
Cons: "Overall great"

Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"

Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."

Pros: "Kind staff, long flight but the attendant were super kind"

Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"

Pros: "The plane was great!"

Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."

Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."

Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."

Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."

Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"

Pros: "Quick and easy"

Pros: "On time"
Cons: "Late start of check in"

Pros: "Service and biz check in"

Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"

Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "Everything"
Cons: "Nothing"

Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."

Pros: "The service was excellent. The food was wonderful and the cabin very comfortable."

Pros: "The regional flights are nice and quick with no frills or complications. Everyone is in one cabin and you can quickly board using kiosks at the gate."
Cons: "You might want to bring a book on this flight or something as their in-flight video and adverts are all you'll really see in terms of entertainment."

Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."

Pros: "The flight attendants were great and the flight was on time"
Cons: "The seats were uncomfortable. I had a metal piece sticking on my hip from the seat or seatbelt, not sure."

Pros: "Nothing!"
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"

Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"

Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."

Cons: "Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!"

Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"

Pros: "Technology viewing screens"
Cons: "Connecting flights from Charles Dr Gaulle airport to Heathrow airport"

Cons: "Very small seat"

Pros: "Everything, space seat"
Cons: "Nothing"

Cons: "Crew"

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"

Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."

Pros: "Not very much"
Cons: "Cramped and squeezed in for a miserable flight."

Pros: "Crew was excellent; good and friendly service. On time."
Cons: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."

Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."

Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"

Pros: "Food was good"
Cons: "Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again."

Pros: "Boarding from last row first"
Cons: "Food was just okay."

Pros: "Not much"
Cons: "Uncomfortable flight, food, boarding, minimum entertainment"

Pros: "Complementary food, movies, shows, and beverages"

Pros: "I knew what to do without having been there before, thanks to electronic info available at my seat, in-flight announcements and signage at the airport."

Cons: "Not enough legroom or seating area... Obviously you are downsizing, hoping that people will spend more to upgrade."

Pros: "I was surprised by the amount of food included in the fare. I was not expecting two full meals. I also appreciated all the movie choices. Thanks for making a 14 hour flight bearable."

Pros: "Nothing"
Cons: "Everything"

Pros: "Relatively smooth flight. Good snacks at back of plane. Plenty of bathrooms. Crew were courteous and helpful."
Cons: "Headphone jack and USB charging jack didn't work. So wasn't able to watch any movies. Arm rest was broken. When the seat in front reclines it gets very tight forcing you to recline and do it to the person behind you. Needs refurbishing. The seats are in poor shape and are pretty tight."

Pros: "I like food and service of crew members"
Cons: "Yes I like it"

Pros: "Plane, when I boarded, at least in Coach, smelled like vendors hot-dog water. Took an hour and a half to be offered a drink of anything other than a bottle water. By the end of the flight, trash in the aisles, lavatories were nasty."
Cons: "See above"

Pros: "Great food and service, enjoyable flight home. Cabin was clean and seats as good as airlines are."
Cons: "What horrible uniforms...... they are shockers."

Pros: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Cons: "Wasn't able to complete on line check in."

Pros: "Qantas is my favorite airline. I will always fly with them given the choice."

Pros: "They had free wifi!"

Pros: "Loved the crew, very friendly and helpful. Liked having my own tv screen on the back of the seat. Food was great."
Cons: "Wish there was more leg room and ability to lie down. It was a 12-13 hour flight."

Pros: "I was worried about the long flight; but it went very well. The crew was so friendly and I felt very taken care of. The food services were well-timed. Awesome selection of movies and shows. We were provided a blanket, pillow, eye mask etc."
Cons: "I wish business class was not so expensive."

Pros: "Easy boarding. Good seats. Good entertainment."
Cons: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"

Pros: "Chargers in all the seats, great movies, great food."

Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"

Pros: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Cons: "N/a"

Pros: "Service was good and having open seats next to us made it manageable."
Cons: "Kids meals lacked vegetarian options"

Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."

Pros: "We were very needy due to being a large group with elderly passenger. The staff were very patient, tolerant and courteous with us"

Cons: "2 hours late leaving"

Pros: "Assistance is good."

Pros: "Nothing because this flight never happened."

Pros: "Everyone and everything"

Pros: "can't think of any."
Cons: "Food - hardened rice, dried vegetables. Seat and cabin very dated, litter in the cabin uncomfortable business seat Pixelated old IFE screen"

Pros: "Overall, one of the best international flying experiences I have ever had."

Pros: "Economy cabin red-eye service Perth to Sydney included sandwich and drink soon after departure, quiet cabin with ample at-seat entertainment for those electing not to sleep on the way, and cold bottle of water immediately upon decent in the morning. Being from the US, the cabin and service level far exceeds domestic service offerings from the large US carriers. Value quickly exceeds that of low-cost carriers, especially as a checked bag is included."

Pros: "The staff was great, the individual screens and entertainment options were great. Boarding and service was excellent. Included meal and meal options."
Cons: "Not a lot of leg room. My husband and I are both 6ft / 1.8m and on such a long flight, 13hrs it got uncomfortable"

Cons: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."

Pros: "The crew were fantastic! Attentive, humorous, efficient and very professional."
Cons: "The plane is well outdated. Cramped seats for a 14 hour flight. Minuscule TV screens. The 747 is a health hazard for flights over 6 hours. Bring on a Dreamliner or an A383 for that flight - PLEASE!!!"

Pros: "It was on time and very good service."

Pros: "Great entertainment choices. Slept most of the flight from SFO to Sydney but when awake crew was friendly and helpful. Breakfast was fine, fruit actually better than expected."
Cons: "USB charging ports didn't work in my row."

Pros: "Lots of room plane not full. LUCKY !!!! Crew helpful and pleasant"
Cons: "Took a while for me to figure out audio media system ??"

Pros: "The Wide Body 747, the friendliness of the Crew. The Food and Entertainment was Excellent Embarking and Disembarking was Fast and Orderly"
Cons: "Turbulence along the Route"

Pros: "Best I've flown in a while."
Cons: "No Upgrades available when they had empty sets in business class. ??? Not sure why.?"

Pros: "Everything, the crew, the service, the amenities."
Cons: "Nothing to complain about, it was a great flight."

Cons: "Flight was delayed 2 hr 30 min because of catering issues. Because of that only one hot meal for 14 hr flight. Diabetic food was the worst I ever had. My prepaid seat for extra $35 AUD wasn't available. The seat was uncomfortable and the pillow was huge - I had to put it on a floor. I am surprised why Qantas is rated #9 among best airlines for 2016. I will try to avoid Qantas in the gorier."

Pros: "Overall everything was great, flights were on time, boarded efficiently, staff very friendly."
Cons: "I think the service of offering passengers to order their food online prior to the flight is nice, but in practice is inefficient and frustrating at service time. We chose not to order in advance as we didn't know what we wanted. I was annoyed and frustrated to have to wait for the crew to go to and fro with meals and drinks to the pre-ordered customers before being offered our meal. I imagine that if the entire flight preordered their meal, it was also not work so well..."

Cons: "I made the same flight last year on a newer plane. This time I missed having water bottles available at all times."

Pros: "Great customer service on board the plane. Super service at check in."
Cons: "Liked everything"

Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."

Pros: "Dinner on a 1 hr flight! Unheard of in US in coach."
Cons: "Small seats (but same as our 13hr United flight from SYdney to Sam Francisco). Tolerable on 1hr flight."

Cons: "The wheel on my bag was smashed..."

Cons: "Food: Japanese fried chicken was soggy. Economy space is cramped, and stuck next to a guy who invaded into my space and guy in front leant his seat back. Overnight flight but couldn't sleep when it was so cramped (when usually I can without problem on other flights)"

Pros: "I am blind and travel alone. The special assistance Qantas offers is outstanding. Each crew member I interacted with both on board and on the ground were attentive, respectful, helpful, and just warm and lovely overall."

Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."

Pros: "Great entertainment, food, and beverage service."

Pros: "Arrived safely."
Cons: "Onboard service was pretty lousy, felt like the crew members didn't really want to be there. Not very friendly at all. Needs to be properly trained in customer service. The food was pretty average as well."

Pros: "Boarding and flight time"
Cons: "Lounges were dirty"

Pros: "Super quick boarding"
Cons: "Lounge in melb was dirty, food average. Lounge in Adelaide was over packed - couldn't get a seat"

Pros: "Wifi"
Cons: "Plane was too hot near the end during a holding pattern"

Pros: "Friendly crew, well flown, good boarding procedure"
Cons: "Flight was about 10 mins late due to "paperwork""

Pros: "Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas"
Cons: "Food was not appealing but the beverages were great."

Pros: "The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU."
Cons: "Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight."

Pros: "Friendly crew!"

Cons: "The computers continue to be problematic. It took 25 minutes at the checkin desk to get the system to take my document numbers. Also the in flight movie system has issues with touch sensing, often being slow to respond and misreading the location of the touch."

Cons: "Economy boarding was in just 2 batches with the front rows first. This results in a lot of standing waiting for people to get into their seats. Entertainment was ok but could have used a better selection of movies. I ended up watching movies I had seen before."

Pros: "Everything"

Pros: "Fast boarding. Efficient in flight service including a bev and energy bar."
Cons: "Nothing."

Pros: "The flight attendants Movie selections Food All Great!!!!!"
Cons: "One and a half hour delay"

Cons: "Initial temperature was a little low but it improved"

Pros: "On time"
Cons: "Nothing"

Pros: "Crew was great as usual"
Cons: "2 young women begind me loud all they way, kicking the back of the seat and thumping on tray table, screaming bloody murder children"

Pros: "I loved wverything the check in lines, service was great, the seats were that i chose was given to me all and all, i will be a returning customer, hopefully the flight home will be just as smooth"
Cons: "I tried to check in online it didnt let me butt it might of just been my fault"

Pros: "Efficient and comfortable"

Cons: "Flight delayed 1:hour 10 minutes"

Pros: "Free wifi is amazing! This is something all airlines need to take more attention of!! Some airlines have ridiculous charges for wifi."
Cons: "Annoying that they didn’t board via the front and rear exit, but this was probably because it was raining. Half the plane boarded via the “priority pass” would be kinda disappointed if I had a high status only to board with half the plane."

Pros: "All good."

Pros: "Can't complain at all with Virgin's A380"

Pros: "Another delay by 1 hour"
Cons: "I should only book qantas .... virgin are never in time."

Cons: "Flight was delayed"

Pros: "Plenty of leg room in economy. Crew were pleasant."
Cons: "The food was disgusting. The plane was really cold, 2 blankets & I was still freezing."

Pros: "Flight attendants made the trip very nice."
Cons: "A little more legroom on a long international flight would be helpful."

Pros: "Great flight, punctual, great movie options, great food, friendly and helpful flight attendants. After the chaos of boarding and disembarking that marks domestic US flights, Virgin's quick and painless boarding and disembarking of a much larger aircraft was a breath of fresh air. Great job VA!"
Cons: "Nothing, it was all good."

Pros: "Virgin Australia’s staff is some of the most friendly and professional staff I’ve flown with. They go above and beyond to be hospitable. Also, this particular flight was an evening flight and they even had complimentary snacks- not just peanuts but actual crackers and cheese. There was a small delay in the beginning due to crew having to come from another late aircraft but they handled it very professionally and despite starting late, still got us to our destination ahead of schedule."

Pros: "Fast check in, friendly staff"

Pros: "Staff were fantastic"
Cons: "Food options"

Cons: "The different sites employees don't seem to communicate. They left us completely stressed about having the seats with extra leg room, with employees all saying the next city's ticketing agents will take care of changing the seating. Since we had prepaid for these seats, I didn't feel like confirming we had them should have caused such problems."

Pros: "The orange juice. Good crew."
Cons: "Magazine pocket had rubbish in it. The oat slice is too sticky even though it has a great taste."

Pros: "The falafel wrap (lightly curry) was delicious"
Cons: "We reserved seats together and there were changed without reason"

Cons: "We were delayed transferring because of the Virgin bus being infrequent getting passengers between the international and domestic terminal and almost missed our flights. There was confusion trying to get our bags checked in as they were fast tracking people whose flights were after ours but not us. Then it was awkward being late and last on our connecting flight with everyone glarring at us."

Pros: "Very nice staff"

Pros: "VA planes are always fairly new"
Cons: "Broken USB in a seat I paid extra for. Not good."

Pros: "Virgin are consistent"

Pros: "Efficient loading and unloading, very friendly team"
Cons: "They claim to be full service and dinner was a bag of stale pretzels"

Pros: "Excellent choice of movies, nibbles and snacks suitable."
Cons: "The seat was a little uncomfortable on that plane. Not sure why."

Pros: "On time service"

Pros: "Check in agent was fantastic."
Cons: "Nothing. All good. Small delay but that happens occasionally."

Pros: "Free wine"
Cons: "The plane was delayed. Why. Not quite sure."

Cons: "Difficulty in correcting name on ticket"

Pros: "Good plan, flight and crew"
Cons: "No entertainment. Snack was nut-based, to which my wife is allergic. No alternative."

Pros: "Great crew, great seats, beautiful flight."

Pros: "Routine flight, nothing memorable."
Cons: "Too crowded, no room between seats."

Cons: "An earlier flight was apparently got cancelled so my husband and I got split up, each landing a middle seat, not together. That was a bit disappointing."

Pros: "cheese and tomato SW"
Cons: "too many yuppies"

Pros: "minimal snacks and drinks"

Pros: "I liked how easy it was to get that extra leg room by requesting seating I the exit row."

Pros: "It was a very welcoming experience from the flight crew"
Cons: "Nothing"

Pros: "Crew needed an exit row person and I volunteered. Extra leg room was nice."
Cons: "Expensive flight. No food or drink included in what you pay. No magazines or screens to occupy your time."

Pros: "Crew were ok , but all looked like they had had a long day. Functional but not outstanding."
Cons: "Late departing"

Pros: "Flew on time with a new and comfortable plane."
Cons: "Their electronics didn't work so boarding and having the passes scanned took a long time and created quite a hassle."

Pros: "Friendly crew, clean cabin, reliable service"
Cons: "Nothing, it's jetstar, friendly crew and you pay for the extra food etc"

Pros: "Service was outstanding.. friendly and accommodating"
Cons: "Expensive and charged extra for luggage."

Cons: "The charges for the checked baggage. They are very steep."

Pros: "Nothing, whole dealings was disappointing."
Cons: "Baggage fees not included in flight cost. Baggage fees was costly. They didn't even offer free water on the flight."

Cons: "The entire experience"

Cons: "Do not recommend, beware of non standard baggage rules. Book baggage online 3hours before the flight"

Pros: "At least I got notification about delay right before going to the bed and did not have to wake up at 4 am"
Cons: "Flight status online at Jetstar website indicated on time departure, had to call to verify delay. Our boarding pass, issued at 2:30 pm still had 7:30 am boarding time. Flight was delayed because of airplane maintenance but we got no compensation, just $10 Australian voucher to use at the airport to buy food."

Cons: "Delayed departure which affected my travel plans"

Pros: "Speed of flight time and being advised of our delay"
Cons: "Cramped boarding gate and slow boarding via Tarmac. Food and inflight drinks too expensive."

Cons: "Legroom was really tight"

Pros: "Plane was unable to get to a gate after landing but we were kept informed."
Cons: "Paying four dollars for an orange juice."

Pros: "Pay for everything including water. Not comfortable"

Pros: "Crew were nice"
Cons: "Delayed more than 1hr"

Pros: "Nothing - terrible service."
Cons: "All they cared about was charging us for our carryon. They lost my luggage and I missed my meetings in Sydney. Nobody to complain to they have no staff in Sydney. They also tagged my luggage to the wrong passenger and it was an ordeal to get it back once they found it. Talk about a security breach !! Never fly them again !!! Will be sending info to media!! Paid $320 for extra baggage fees coming from an Air Canada business flight ticket with carry-on - they didn't care!! Kelta at ck in only cared about charging us and when I told her to put the bags in my name she said don't tell me how to do my job I know - and then bag is in another person's name and he had to leave asap in Sydney and it was an ordeal to get report done!! They charge for coffee on board and flight attendants were also rude!! Where is the customer service? Terrible !!"

Pros: "At least the checkin staff member moved me to an earlier flight"
Cons: "One crew member in particulat chatted loudly for much of the flight - it was annoying. The same person was also unfriendly to passengers for some reason. A big overweight fellow with a piercing nasal voice. Also I was charged an extra $50 for a checked bag - seemed very unfair when if you google 'Jetstar cabin baggage allowance' it says 10 kg!"

Pros: "Jetstar cancelled my flight then delayed then delayed again"

Pros: "The crew was nice enough"
Cons: "We ended up paying $450 for our bags! We had no idea baggage wasn't included and charged by the Kg! We should have known at that point that everything would be Nickle and dimed. We were on an international flight and yet NOTHING was included. They charged for Internet, tv, drinks, food even blankets needed to be pre-ordered and paid for ahead of time. Just awful!"

Cons: "Extremely disappointed in this airline. Got to the airport for my flight from Auckland to Sydney to discover my checked bag for my flight had been canceled on my ticket and then was forced to pay $116 USD to check one bag for a 3 hour flight because of a mistake made by THEIR system! When I asked if there was any other options I was told to make my bag lighter for carry on by abandoning some of my belongings or that I needed to pay the fee. None of the staff was willing to even check if there was any other option or to look into why my baggage allowance mysteriously disappeared off my ticket. God help anyone who can't afford to pay this ridiculous "airport baggage fee", they'll be left stranded. Jetstar is obviously more interested in profits than their customers. I will NEVER fly with this "airline" again!"

Pros: "I liked that Jetstar communicated with me and kept me informed about what was happening with my flights. I liked that the Jetstar staff in Sydney helped me to get a room for the night, the hotel people were helpful and friendly, the shuttle bus drivers were helpful and friendly. I liked that Qantas helped me transfer my Jetstar cancelled flight to QF148, so I was able to fly Auck to SYD. I did like that Jetstar provided free in-flight entertainment to all passengers after the flight form SYD - DPS was dallied 3 hours on departure."
Cons: "I didn't like that my Jetstar flight was cancelled and I missed my connecting flight to Denpasar. I didn't like that I lost a whole day of my holiday due to the flight cancellation, I missed my pick up transfer from DPS airport to my hotel in Ubud late at night, and I was not refunded my night's booked accomodation at my Ubud hotel. I didn't like that I had to go through immigration, pick up my baggage in SYD before I could get to the Jetstar counter to connect with my flight to DPS. because of this delay I missed my connecting flight. I did not like that My one day delayed connecting flight from SYD to DPS was delayed a further 3 hours departing from Sydney."

Pros: "There was a security incident at airport. Jet star counter staff was aware of this, but still close the counter and left about a dozen passengers stranded in Bali overnight. The staff was rude and terrible, at first saying it was our fault for not checking in online (not true)"
Cons: "Horrible airline no wonder comedians on NZ and OZ make fun of this airline."

Pros: "Connections"
Cons: "The web page is misleading When I tried to pay online the check in baggage fee, there is no way to do it, only by paying at the checking counter, and the price is the double, it is an abuse , that the company claim it can be done bny webpage but it cant be done."

Pros: "Short flight"
Cons: "N/a"

Pros: "Nothing."

Pros: "Nothing"
Cons: "My carry on was 3kg overweight.. they made me check it and charged me 160.00nz$ Ordered water and coffee on the flight and was told they would e-mail me my tax invoice.. still haven't recieved it."

Cons: "I will never fly Jetstar again!! ONLY AFTER I BOOKED AND PAID, the system allowed me to book my baggage. Imagine my disgust when I was charged over $100 per bag!! If I had known the outrageous baggage charge, I would not have used this airline, and I never will again."

Cons: "Every review regarding baggage is true - they will getcha. Make sure to weigh your carry on as well as your checked. My friend ended up having to check her luggage cause they weighed her backpack! The flight is cheap but if you don't pay up front for the extra weight you will be screwed on the day of."

Cons: "The flight was delayed two hours but I didn't get this information until after check in. I know the airline doesn't always know ahead of time so it's not a big deal, but if the option was available to notify passengers in advance, that would have been nice."

Cons: "They charge $160 per bag if you don't book baggage ahead of time."

Pros: "As good as you can get, considering it was economy. I think that the 787 made it that way--wonderful plane! I love Jet Star--being able to up-grade to comfort without much problem."
Cons: "Ordering food, even though a better value than most cut-rate airlines, is a pain to remember, and was difficult for some on board. When you say there will be no other food, people don't want to believe you."

Cons: "Outrageous baggage costs. Was made to pay for tea and coffee. Will never fly with this airline again."

Pros: "Seats were new."
Cons: "Please feed us on a 10+ hour flight. I know its budget, but snacks would be very appreciated."

Pros: "Only that it got us there safely."
Cons: "Awful customer service and ridiculous baggage costs. We were traveling internationally and didn't have internet access at the time. We didn't realize we needed to "pre-check" our bags. It cost us double the amount of our flight cost to check our bags. They also carefully checked carry on weight at the ticket counter but then never tagged the bags and we had to have them reweighed at the gate. They also were ridiculously strict on carryon weight per bag. Don't get their policy when my husband and I weigh a total of 300 pds together and they can't be flexible on 1kg of carry-on weight. They also said they took American express cards (which does not charge us an exchange fee) and their machines wouldn't accept it, so I was charged an extra 3% via my credit card. Staff were surly and not helpful. Will never use Jetstar again"

Pros: "It was cheap, that's about all I can say about the flight. Wasn't crowded either which was nice"
Cons: "Jetstar tried to literally charge me over $1,500 with a straight face. Every single other airline in the world charges a flat fee for this. Jetstar has a rate of $25 per kilo. At 39 kilos each way, that is $1,950 round trip. Once in the air a majority of the flight crew went to sleep. I was sitting in the back and wondered why there were so many empty seats. No not seats, but entire rows. The crew proceeded to all take an entire row and just passed out for the last 5 hours or so of the flight."

Cons: "Being cancelled"

Pros: "quick flight"
Cons: "At the airport I had the very bad surprise to learn that we were only allowed one carry-on luggage. Traveling in Australia from the US, we of course each had a suitcase to check-in in addition to our carry-on. I asked for an arrangement at the airport, but they could not provide any help like booking luggage on-line for a cheaper price and moving us to a different flight. In addition, customer service was very disorganized and inefficient at the airport. We received conflicting instructions from many different people, they did not want to help us. Fortunately, someone finally decided to get it done and helped us buy the luggage tickets. We paid $533 in luggage for two people for an hour flight!!"

Cons: "I'm still waiting for them to find my 2 cases and send them over to my place."

Cons: "Check-in staff at airport seemed overwhelmed, and unable to prioritize. We had to stand in multiple lines - first the kiosk line to check-in, where we got our boarding passes. BUT since we had not pre-checked luggage online, we had to stand in the VERY long regular check-in line to check-in (again) with baggage. Although I asked at the beginning if we could move ahead in line as our flight was boarding within the hour, they refused. So we got about halfway through the line before they called people on our flight to come to the front. Once we got our bags checked we had to go to the customer service line to actually pay the check-bag fee. another long line. Again I asked if we could go to the front because now our flight was boarding in 30 minutes. After initially suggesting that we would be fine, the attendant did help us get to the front of the line. But combining one line for people who have missed flights/need refunds,etc., with a line for people who just need to pay a fee and move on (so they don't also miss their flight) is just poor management. We did make our flight, and it all worked out fine, but overall really unimpressed by the experience."

Cons: "Service was rude and dishonest - charged me $170 extra for dishonest reasons"

Pros: "This flight was fine. But no one ever ask me to review our flight from Sydney to Christchurch. That was a nightmare. We had a six hour delay, and zero information from anyone at the Jetstar desk. We stood in line for a half hour waiting to check in when we got there though They said Ha didn't anyone tell you that flight is delayed for six hours? And sent us away. We arrived in Christchurch at 3:30 AM where we had to check out of our hotel by 10 AM two hours sleep lots of fun. Great way to start a vacation in New Zealand."

Pros: "nothing"
Cons: "just don't nickel and dime everything"

Cons: "Obsession to find a reason to charge extra. This is especially true for the luggage."

Pros: "nice comfy seating."
Cons: "Everything else. They tried to up charge me 350 for my carry on saying it was way over their weight limit. I didn't see anything on the site when booking that gave their limits."

Cons: "I didn't purchase baggage online (which I've done a hundred times before with other airlines with no issue) and expected to pay Around $60 to check my suitcase for my flight from Queenstown to Sydney. My bag was of normal size and weight and they said I needed to pay $450 at the counter to check it... Which was the same price as my entire flight... I was forced to empty half of my bag into a giant plastic one that I had to awkwardly haul through the airport - and still had to pay $160 to check my almost empty suitcase. Completely ridiculous..."

Pros: "Confortable seating, good service on board"
Cons: "We didn't know we had to pre purchase meals, some in flight meal options were missing, we had to pay for entertainment and there were no courtesy drinks or snacks on a 10 hours flight. When we got off, we couldn't find a jet star employee to help file a luggage claim and had to ask another employee from the airport to help us out and waited for a long time."

Pros: "Excellent service."
Cons: "Business seat could be more comfortable. Fight time was changed because of "volcanic ash activity" but no other airlines or flights were similarly affected."

Pros: "Fantastic, the 787. Quietest plane I have ever been on. (Windows with controlled tint, confort section especially nice, even the cattle car is better than other planes. Food deal needs to be worked out. The entertainment system did not work so people had to either talk to one another or read--the horror!"
Cons: "The food system. Why not just offer the foods one has to buy ahead of time to all the passengers? Not a good system as is. The the FAs spend too much time trying to figure out who ordered what!! Ground crew was not good at getting ramp to plane. It took 15 minutes."

Pros: "The flight ticket is affordable"
Cons: "Too strict with bag weight for international passengers."