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Cons: "Repeatedly delayed, almost missed my next flight"

Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"

Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"

Cons: "Very nice services"

Pros: ":)"

Cons: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."

Pros: "Crew was amazing, very attentive."

Pros: "I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!"
Cons: "I’m really not sure."

Pros: "Crew was okay. Nothing special but not bad."
Cons: "The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing."

Pros: "Their plane"
Cons: "Food"

Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."

Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"

Cons: "Great flight. Would have been nice to have on board wifi."

Pros: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."

Pros: "Quick & easy flight"

Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."

Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."

Pros: "They took care of you. Meals were good. Excellent airline"

Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."

Pros: "Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish."

Pros: "Best airline meal I have ever had in. 50 years of flying."
Cons: "The seating configuration in business class"

Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"

Pros: "I love the entertainment system. The airline attendants uniforms are very colourful."

Cons: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"

Pros: "My Dreamliner my seatmate the CREW! Flight attendant even made balloon for a little girl in shape of a dog!"
Cons: "Loved everything"

Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"

Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."

Pros: "Will never book though BYOJet again."

Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."

Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."

Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."

Cons: "We had to take a connecting flight from Paris and British Airlines were very inconsistent with their hand carry policy which gave me so much stress."

Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."

Pros: "everything"
Cons: "Nothing"

Pros: "Crew"
Cons: "Unclear check in counter"

Pros: "On-time flights."

Pros: "Everything, space seat"
Cons: "Nothing"

Pros: "Lovely experience. Great service and atmosphere"

Pros: "It was what I expected"
Cons: "Too cramped"

Pros: "Friendly staff Smooth boarding process Great entertainment system"
Cons: "temperature regulation on the plane was quite poor. Parts of the cabin were very warm and others were very cold and flight attendants had difficulty regulating the temperature. food was also quite bland."

Pros: "Excellent overall service as usual from start to finish"

Pros: "Food Entertainment Charging port and powerpoint Service"
Cons: "Seats were ok but not great"

Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"

Pros: "Food, service, comfort was all very good."
Cons: "Nothing"

Pros: "The entertainment was great, crew is always very friedly and great with kids. They are always on time and very helpul. I always look for Air Newzealand before I fly!"
Cons: "Nothing:)"

Cons: "Would have been more exciting to land early if our gate was ready. Better to wait on the ground than their air I guess but after 11 hours on a plane the last thing you want to do is wait longer. Realize that's on the airport and not the airline, although there should be communication there."

Pros: "The plane was new and the flight was good with no problems."
Cons: "Being a Star Alliance Gold member and Premier 1K on United Airlines I was expecting a bit more than water and a lolly. Yes, we did only buy the "seat" ticket, but come on a soda was an added cost. I don't see us flying AZ again anytime in the near future."

Pros: "Great crew. Friendly and helpful."

Pros: "aisle seat"
Cons: "no food...not even orange juice."

Pros: "Crew very good"
Cons: "Aircraft are very dated"

Pros: "CREW WAS HELPFUL AND OBLIGING."
Cons: "IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY."

Cons: "Have a choice of both sweet & savoury snacks onboard."

Pros: "The service and entertainment provided"

Pros: "Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough."
Cons: "Some Crew a bit slack. And slow service"

Pros: "Arrived safely"
Cons: "Horrible check in process from Syd to Melb. Leaving No time to make flight Horrible transit through Melb - missed connecting flight back to sydney Overall not great"

Cons: "They all very much friendly staff and very helpful"

Pros: "Everything was fantastic!"

Pros: "Crew were great - happy & fun. Seats 19B & C"

Pros: "Fast boarding and great entertainment."
Cons: "Food was sparse and water hard to come by. The ability of passengers in front to deeply recline their seats made the flight uncomfortable and claustrophobic."

Pros: "ENTERTAINMENT. ONE STAFF MEMBER DID HER BEST TO LOOK AFTER ME DUE TO THE TERRIBLE SEATING ISSUES."
Cons: "I REQUESTED AND WAS GIVEN A WINDOW EXIT SEAT AS I AM TALL. THE SEAT HAD NO WINDOW AND HAD A HUGE EXIT BARRIER IN FRONT OF ME SO IT WAS VERY UNCOMFORTABLE. THE STAFF TOLD ME I HAD TO PUT MY SHOES BACK ON BECAUSE I WAS IN AN EXIT ROW. A DIFFERENT STAFF MEMBER SAID IT DIDNT MATTER"

Pros: "all good"
Cons: "all good"

Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."

Pros: ":("
Cons: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("

Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"

Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"

Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."

Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"

Pros: "Cabin crew were helpful and updated us on connections in Melbourne (although they wouldn't have needed to do this if the flight hadn't have left late)."
Cons: "Flight was late and this was significant as I had a tight connection in Melbourne. There did not seem to be a good reason it was late as the aircraft was already at Launceston. They just towed it to the gate late! No announcements were made as to the lateness of the flight until the departure time had actually passed."

Pros: "Nice friendly staff."
Cons: "The snack provided was very unhealthy, and they did not have any alcohol available."

Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"

Cons: "Little more leg room required"

Pros: "Singapore airline best for Australia"

Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."

Pros: "Everything"
Cons: "Nothing not to like"

Pros: "The service, politeness of staff, the food."

Pros: "Mostly everything great."
Cons: "Leg room for me a bit small. Dinner a bit mushy."

Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."

Pros: "On time. Nice cup of tea and a bite to eat. Good entertainment if you have your own device (I did)."
Cons: "Entertainment system.took a while to connect to and dropped out a few times."

Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"

Pros: "Comfy flight. The staff were really helpful."

Cons: "Arrogance of the crew"

Pros: "I liked everything from crew to the plane"

Pros: "Little"
Cons: "Arrogance of the crew"

Pros: "Not much"
Cons: "Delayed no information"

Cons: "Bathrooms were disgusting, plane was dirty"

Pros: "The crew were so so friendly, as are most Australians, I've come to learn. I love the complimentary adult beverages!"
Cons: "I have no complaints that are unique to Qantas and this flight (cramped leg room, okay ish food, etc.)."

Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."

Pros: "Thank you for keeping track of our luggage throughout the massive delays and rebookings."
Cons: "Gate staff at all locations seemed stressed, under informed and overwhelmed."

Pros: "Friendly cabin attendants"
Cons: "Uncomfortable seating"

Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."

Pros: "Great service, great food"

Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."

Cons: "Delays at the airport Economy very uncomfortable Crappy food"

Pros: "Perfect flight, departure and arrival in time. Friendly team on board. Appreciate it! Thank you!"

Pros: "Flying to Qantas always enjoyable - staff always make for pleasant journey. Always happy to fly Qantas."
Cons: "One negative experience was that there was only 1hr 30mins between connecting flights. Between departing international flight - picking up luggage/toilet stop and clearing Immigration/Customs then catching bus between Qantas international domestic terminals we were racing to catch flight. As we arrived Qantas domestic terminal our names were being called over along with info the plane was awaiting our arrival. In my experience 2hrs is minimum time between connecting flights - otherwise good experience."

Cons: "Do you really need to be provided with a meal at 11pm just after departure? A decent snack pack would be a better get, and allow people to get to sleep."

Pros: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Cons: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."

Pros: "Didn't have to pay for drinks, after 4pm policy!"
Cons: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."

Cons: "See above"

Pros: "They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged"

Pros: "All goid"
Cons: "Na"

Pros: "Everything"

Cons: "The air pressure in the plane not good causing significant pain I’m my ears"

Cons: "Problems with changing the boarding gate sinage!"

Cons: "Initial temperature was a little low but it improved"

Pros: "On time"
Cons: "Nothing"

Pros: "Efficient and comfortable"

Cons: "15 hour flight and the crew walked up and down the isle every 3-4 minutes shining a flashlight in your face and over all the seats. I asked if this would continue all night and they said yes as it’s how they check on drunk passengers etc and that it was part of the aircraft safety. Was very intrusive and impossible to sleep."

Pros: "Another delay by 1 hour"
Cons: "I should only book qantas .... virgin are never in time."

Pros: "Good boarding and friendly staff"
Cons: "Seat and legroom"

Cons: "Flight was delayed"

Pros: "Staff were friendly. Trip was pretty standard."
Cons: "Due to turbulence, as soon as we landed in Melbourne, the plane had to shut down on the tarmac which then meant I missed my connecting flight and had to wait in the airport for 6 hours until the next flight. All we were offered was a $24 gift voucher! That would get you a coffee and maybe a sandwich if you are lucky!"

Cons: "I could not check in, my e-ticket was deemed voided. Called BYOJet, could not fix. Got full refund because 100% not my fault."

Cons: "Long delay before take off."

Pros: "Staff,service, ease of boarding"
Cons: "Small space leg room, lack of content on entertainment"

Pros: "The coke"
Cons: "Not bloody much. I'm passed I'm not with my wife now"

Pros: "Friendly staff willing to make sure that trip was comfortable"
Cons: "A broader range of movies on Virgin Entertainment"

Cons: "Very small amount of food! The chair was not comfortable. Small space to move . Qantas have more space ."

Pros: "clean planes, easy security, good boarding."
Cons: "flight was delayed - we sat on tarmac with doors"

Pros: "staff were wonderful!"
Cons: "not enough vegetarian meals brought on board for everyone in business class who wants one.... disgraceful for what it costs"

Cons: "didnt send baggage as claimed the plain was overweight and didnt inform us until we contacted there agent to try to find the bags and we have received no compensation. they informed us that this is normal on their flights and they do not inform passengers concerned"

Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."

Cons: "Loved every bit"

Pros: "did not load bags"
Cons: "did not load bags and didnt tell us. we had to find out ourselves and then missed our connection because they were soooooooooo slow doing paperwork. they only had an agent who wasnt that interested. Godd luck with getting any compensation!! Virgin's response was that this is normal and some flights have too much weight so not all bags are loaded and they dont tell the people concerned"

Cons: "Terrible take off and landing. No screen on seat back. Crew handling of problems not good. Ground crew not ready. No advice of 25 min late arrival. Worst flight by Virgin ever."

Pros: "Staff where great, plane was clean, and we left on time"
Cons: "Seats are tight"

Pros: "Had a window seat with great views of the countryside- 2 hours seemed to pass quickly and the crew were good"
Cons: "Nothing"

Pros: "Staff were fantastic"
Cons: "Food options"

Cons: "Long queue in the toilet"

Pros: "On time. Friendly crew. Smooth landing. All you can ask."
Cons: "Checking in took a while longer than expected. But I was still very happy with the service."

Cons: "30 minutes delayed due to errors in paperwork."

Pros: "It was a good flight. Arrived on time"

Cons: "I was offered a seat near an exit door on the proviso I would help people in an emergency. I assumed this was because I am about 2 metres tall with my shoes on i.e. bit hard not to notice when I am at the counter. I actually got given a seat in Row 25 on an Airbus 321, which is the row in front of the spacious row 26, and row 25 has less kneeroom than the ordinary rows. Uncomfortable trip"

Cons: "The different sites employees don't seem to communicate. They left us completely stressed about having the seats with extra leg room, with employees all saying the next city's ticketing agents will take care of changing the seating. Since we had prepaid for these seats, I didn't feel like confirming we had them should have caused such problems."

Pros: "The entertainment"
Cons: "In finish line, that media muchine not working"

Pros: "The orange juice. Good crew."
Cons: "Magazine pocket had rubbish in it. The oat slice is too sticky even though it has a great taste."

Pros: "Food was terrible!"

Pros: "Very nice staff"

Pros: "Economy is most often how I connect. Certainty felt a little more upgraded this flight"
Cons: "Efficiency, schedule retained, in flight entertainment."

Pros: "Check in agent was fantastic."
Cons: "Nothing. All good. Small delay but that happens occasionally."

Cons: "Difficulty in correcting name on ticket"

Pros: "The price."
Cons: "Left late."

Cons: "there were not enough desks to check in at brisbane so many people missed there connecting flights. I flew with Delta and the process was much easier. Simply just dropped my bags off. Was also told the flight was being held, then when I arrived at the desk was told my bags wouldn't make it on the plane."

Pros: "I was very pleased and will continue to book with you."
Cons: "The PRICE!!!! with my favourite airline"

Pros: "Was quick and painless"
Cons: "That we had to go via Sydney wish they were direct to Melbourne"

Pros: "Nil complaints"

Pros: "Crews are always nice on Virgin, had priority seating which was really nice given my status is with a partner airline"
Cons: "Flight was late leaving and then over an hour late into destination so was late for work and an important meeting missed. The flight was full of very smelly passengers. I understand this is not something the airline can manage but here should be standards for boarding passengers. It is difficult situation I realise, but I was across the isle from a person with incredibly poor personal hygiene and the smell was almost unbearable."

Pros: "The flight per se was fine"
Cons: "They cancelled our flight and rescheduled us for four hours later midnight before our flight, and as we were on vacation we lost a half day in the airport."

Pros: "Efficiency"
Cons: "Nothing"

Pros: "All fine"
Cons: "I would have liked to be able to move to the empty rows"

Pros: "Price was ok"
Cons: "Flight was 90 minutes delayed. No updates in terminal. No apologies from crew"

Cons: "late flights. Poor communication."

Cons: "Boarding"

Pros: "Aircraft had a device holder. Good idea!"

Cons: "Jetstar is always a little subpar. food and drink are not included even though it's international and the food for purchase was not very good anyhow. Entertainment was also extra and the selection was poor. flights were delayed and rerouted. They got us there, but with no frills at all."

Pros: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Cons: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."

Pros: "Nothing and won't travel with them again."
Cons: "On timeliness!"

Cons: "Free coffee"

Pros: "We eventually got to our destination."
Cons: "Flight was 4 hours late. We had even received notices by email the flight would depart on time, just 30 minutes before. Not once did any staff or flight crew apologize for the delay. Also they had to reshuffle passengers because the weight was off."

Pros: "The food was decent, plane was delayed and we flew business. It would’ve been good if they brought over some more drinks during the delay. Maybe they should’ve started preparing the supper meals on the ground too so they were ready to go when we finally took off just because it was a red eye flight of just 5 hours and it would have made much more sense to allow us more sleep time."
Cons: "The seats in business are totally weird. There is a metal foot rest that’s quite common in premium economy but the stretch seemed very short. I’m a short guy and I found my feet hanging over this bar which was uncomfortable. Also the pitch of the seat and short seat made both my partner and I slide down the seat. Perhaps the seats Jet star selects for its business could have calf rests that are located higher up so our legs are elevated more like in a chaise lounge or hammock for don’t slide down. The absolute worst thing about Jetstar flights are the passengers. The lowest common denominator Australians book budget airlines (especially Jetstar) and they rush the gate, over pack their 7kg of carryon, they are rough and loud and have little control of their children. They don’t know the difference beteeen inside and outside voices and speaking to someone face to face instead of shouting from a distance. Perhaps Jetstar should have a flying etiquette email and in seat card to remind people of how to behave. One braided head wench was berating the poor guy checking tickets at the gate who asked her to finish her water as a condition of EVERY AIRLINE and AIRPORT. He didn’t deserve her uneducated rudeness."

Pros: "It took off and landed"
Cons: "Rude Jetstar staff at Coolingatta found we had 4 items weighing 15.5 kg instead of 14 and wanted to charge us $60 to load a bag on plane. Last Jetstar flight for me"

Cons: "No in-flight entertainment facilities or capabilities"

Pros: "no concerns - had a seat free next to me which made it a pretty perfect flight"

Pros: "inside the cabin was good"
Cons: "FLIGHT was delayed no announcement made at the departure lounge Check in counter didn't ask or respond to my FF cards points to Melbourne /Launceston /Melbourne so missed out I guess on points Mr Jailal Lalji & Mrs Subhasini Lalji FF member 3602128"

Pros: "The help I was given whilst checking in."

Cons: "The crew was extremely unaccomodating."

Pros: "Quick and comfortable. Arrived 30 mins ahead of schedule"

Pros: "Nothing"
Cons: "Check I'm rudeness...... absolutely despised employee"

Cons: "Seats unusually small. Unlikely to fly this airline again"

Pros: "Not much"
Cons: "Staff unfriendly, it helpful... more interested in sell you more things than those of us that have bought tickets. They need to smile a bit more"

Cons: "Impossible to sleep"

Pros: "My seat 12F...."

Pros: "the cost"
Cons: "the fact that my flight was pushed back. no big deal, but would have been nice if it was on time."

Pros: "Ease of boarding n checking in."
Cons: "Took awhile before we found out the gate. Not ur fault but too many crying babies on flt"

Pros: "Nothing"
Cons: "The excess lugage policy"

Pros: "The crew were friendly"
Cons: "You should be able to offer at least some chips or something small for free"

Pros: "it was only a short flight"

Pros: "I am traveling from the USA and I had heard some bad stories about JetStar but my experience was really good."

Pros: "Left on time and arrived on time"
Cons: "Seats very narrow. Hot food not worth the fee."

Pros: "smooth,f light attendants, staff nice actually very good"

Pros: "Nothing"
Cons: "The staff were rude, mean, unwelcoming, and unhelpful"

Pros: "All"

Pros: "Only good point was we were able to book thru KAYAK for a reasonable price."
Cons: "flight was delayed which appears the norm with Jetstar.!!! Ridiculous walking distance to get to and from at Melbourne end!!!! Pity the elderly and infirm!!! You get nothing for your money EVERYTHING is EXTRA cost and expensive. From baggage to basic snacks, if you are silly enough to buy. Not even a radio outlet. Seats are hard and uncomfortable, but the "icing on the cake", is the removal of the pockets behind the seats to make the leg room look more, so you now have nowhere to put a water bottle or a drink down. JETSTAR/QANTAS should be very (proud) ashamed of themselves. By the way has anyone noticed the prospective destruction of the iconic Kangaroo symbol on QANTAS planes known all over the world as AUSTRALIAN, that the Irish CEO of Qantas is happily removing at enormous cost, over the next months to be replaced by an indescribable symbol, that is so similar to CHINA AIRLINES, it is not funny. Takeover in the wind?No wonder QANTAS is so expensive and its cheaper arm JETSTAR are cut to the bone. Staff can only do so much."

Pros: "Entertainment was free."
Cons: "There was no prepaid food choices. Prepaid food portions were smaller and more expensive than choices on board to buy. Prepaid hot dog was disgusting."

Cons: "We were unable to book our luggage on your website. When we got to Launceston, they not only charged us $100 but told us the limit was 15 kg each because it was the same day. We had tried to book our luggage when we bought the tickets, but were unable to. Then we had to buy a bag to carry the baggage we had to remove from our luggage."

Pros: "Very smooth boarding and pleasant on board crew."

Cons: "I thought my ears were deceiving me when they mentioned 3 AUD for lavatory use! Inhumane! And that's on top of having to pay for my check-in luggage. I felt completely dooped! Traveling through the outback, I had no scale, no wifi, etc. And after paying an exorbitant amount, we were STILL given hassles for our carry-on.. Apparently if you "wear" your luggage on your body, it's free of charge (but on aggregate, it still adds to weight & balance of the plane). And how this all contributes to fast handling is beyond me. Moronic rules! Of all the great times I had in Australia, JetStar was the only utter disappointment I had to endure! Never again!"

Pros: "Nothing"
Cons: "Being asked to pay two thousand dollars for my bags"

Cons: "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."

Pros: "nought"
Cons: "distance to board. NEVER AGAIN!"

Cons: "There was no option to pay to upgrade carry on baggage like on Tiger air, so rather than being able to just take 12kg carry on as I had on the way north I was forced to check a bag with 2kgs more allowance than I needed. The flight was delayed by an hour, which I understand is often no fault of the air line always. But the addition of waiting for baggage made to trip cumbersome and long."

Cons: "over charging for carry on"

Pros: "Connections"
Cons: "The web page is misleading When I tried to pay online the check in baggage fee, there is no way to do it, only by paying at the checking counter, and the price is the double, it is an abuse , that the company claim it can be done bny webpage but it cant be done."

Pros: "Short flight"
Cons: "N/a"

Pros: "GOOD CABIN CREW."
Cons: ""Business Class" ? with SEVEN seats across? are you kidding? It was so cramped. bad legroom. very claustrophobic. GARUDA flys the same route with FOUR across at a similar price. unless you are a toddler,or a munchkin... avoid it/"

Cons: "Those flying from abroad with luggage should NOT fly with JetStar. The fees are ridiculous!!! There are many other airlines in Australia that are fairly priced."

Cons: "room behind seats very short, staff not very attentive to those who hadn't paid for on-board options."

Cons: "No leg room at all..."

Pros: "Business Class food and service with economy plus seating. Beats paying 3 times as much for little more."