Flights to Manila Ninoy Aquino Intl (MNL)

The crew was friendly and effective. The flight was on time. The seat was comfortable in economy

Food was average. I wish the snacks could incorporate some Hong Kong specialities.

Excellent meals, excellent entertainment system, great staff

Food for economy was great. Entertainment system great.

Left half hour late.

Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray.

Nothing about lastminute.com

Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket.

cheap flight

delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers

nothing

customer service

The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful

Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh

Airplane use to fly from Taipei to Ho Chi Minh old and dirty.

The staff was friendly for a very late and very long flight

Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude.

The delay of my flight was not acceptable.

Friendly crew, quick boarding, landed ahead of schedule!

The cabin temperature was too cold!!

Nothing about lastminute.com

Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket.

Nice new equipment A321 and FA always nice

Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous

Nothing about lastminute.com

Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket.

I had the fattish person next to me who had most of his body in my seat.

Nice new equipment A321 and FA always nice

Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous

Staff was helpful pre boarding

There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!

great check in staff fast boarding comfortable temperature in cabin very good crew

n/a

Ok time

No free drink

Overall it was a good flight.

No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move.

As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water.

Staff was helpful pre boarding

There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!

I had the fattish person next to me who had most of his body in my seat.

Nice new equipment A321 and FA always nice

Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous

Friendly crew, quick boarding, landed ahead of schedule!

The cabin temperature was too cold!!

The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight.

Quality of interior

Food

Very smooth flight.

Could use more leg room. When the seat in front of you is reclined it is practically in you face.

Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??

Felt like a brand new Airbus. Roomy seats even in economy. Excellent service! A full meal unlike most American airlines. Polite, expedient service. I will fly Hong Kong Airlines again!

Everything was great! No issues.

Delayed all the time.. and the stressed that this airline put me thru.. i didnt get my luggage until a week after i already arrived.. and no compensation for that!. I do not have any clothes and underwear to wear for 6 days!

They gave us a meal. Hkg to tpe

They serve food on a 90 minute flight.

Ok time

No free drink

Overall it was a good flight.

No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar

Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them

nothing

customer service

Great customer service! Checking in was very fast!

The delay of my flight was not acceptable.

The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful

Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh

I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections.

Everything else

Food was less than marginal

Quick boarding. Great entertainment system Good staff

Not comfortable seats

They were polite.

Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want.

Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing

Delay but stuff happens eh.

Quality of interior

Food

Excellent seat comfort & entertainment options. Food was average.

No vegetarian meal options

Very smooth flight.

Could use more leg room. When the seat in front of you is reclined it is practically in you face.