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Good flight. On time. No problems. Plane was clean. Service was as you would expect. However nothing special, just a good flight.

Plane was late and they wouldn’t check our bags through to Tokyo

Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent

Virgin changed the flight to an Alliance flight. Smaller plane, tea coffee and water the only refreshments available and not sure what happened to the extra money I paid to sit in a selected seat with extra leg room. This is obviously a regular switch as it happened on our flight there and back. Do not recommend.

Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.

Cramped, crowded flight, with no complimentary food except coffee, tea, or water.

Boarding was smooth after a 25 min delay. Notification of delay could be more efficient and change in boarding gate was not notified on the flights board or app.

Excellent. Shelley was very attentive and caring regarding my sister who required pre approved oxygen during the flight. Shelley checked up on her regularly throughout the flight and made her feel more relaxed and comfortable.

I did not use the in flight entertainment, but the selection appeared to be decent. Take off was delayed, but otherwise the process was uneventful.

Virgin Australia passed this flight onto Alliance, so my rating and comments are based on my experience with crew, aircraft and available options. Alliance only offers drinks which consisted of tea, coffee and water, free of charge. There was no on board entertainment. The aircraft seating although narrow accommodated my 6 foot 2 body with little discomfort.

We were over an hour late taking off when the flight was already a late in the flight. Was very warm for most of the flight to the point that it was uncomfortable.

Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.

Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.

stuck in the aircraft for over three hours due to engineering work, significantly delayed and made a lot of passengers missed the connecting transport, no mention any compensation

Very quiet plane!! One of the quietest planes we have been on.

Comfortable seats, boarding was easy and staff were very nice.

The crew were great. The seat was older than an old Holden with a big metal bar sticking right into my back. The passenger next to me complained that hers was the same. The pre purchase system for food was disappointing as the pie/quiche took 20 mins to warm up, arrived too hot and with no utensils. It was one of the most uncomfortable flights I've ever been on.

I got what I paid for - flight was clean, staff were friendly

The flight was over an hour late due to staff shortages and due to it being the last evening flight, I got back to Sydney very late

This was the most horrific experience we have ever had. I would advise people to steer clear of this airline at all costs.