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Pros: "They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged"

Cons: "Delayed flight yet again"

Pros: "Crew made the very long flight comfortable and kept me informed."
Cons: "Everything went very well."

Cons: "They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving."

Pros: "Boarding and flight time"
Cons: "Lounges were dirty"

Pros: "Super quick boarding"
Cons: "Lounge in melb was dirty, food average. Lounge in Adelaide was over packed - couldn't get a seat"

Pros: "Wifi"
Cons: "Plane was too hot near the end during a holding pattern"

Pros: "Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas"
Cons: "Food was not appealing but the beverages were great."

Pros: "The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU."
Cons: "Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight."

Pros: "everything from the boarding and check-in process"
Cons: "Seats too close together"

Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Seats are cramped"

Pros: "Happy crew"
Cons: "Melbourne weather lol"

Pros: "everything was good"
Cons: "a screen at the seat."

Pros: "nothing"
Cons: "vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class"

Cons: "Crew was rude and discriminatory with Passports, for 18 hours stay layover I had to sit in chairs,. Not hotel or Lounge provided. Which is against international laws."

Pros: "Quick, efficient, all you want and need for a flight to Melbourne."

Pros: "Good service"

Pros: "Another delay by 1 hour"
Cons: "I should only book qantas .... virgin are never in time."

Pros: "Love the inclusion of one checked bag in the ticket price. Like the free snack and hot drink."

Pros: "Good movies. Food was good. Flight was good."
Cons: "Not much leg room."

Pros: "Plenty of leg room in economy. Crew were pleasant."
Cons: "The food was disgusting. The plane was really cold, 2 blankets & I was still freezing."

Pros: "People were nice, and hoarding and disembarking was efficient."
Cons: "My bag got lost, and they didn't deliver it until very late. Also, the taxi driver somehow had the wrong address, so I had to give the correct one to him over the phone after he called me, confused about where he was."

Pros: "Departed on time. Arrived 20 minutes early."
Cons: "Leg room - very cramped"

Pros: "staff were wonderful!"
Cons: "not enough vegetarian meals brought on board for everyone in business class who wants one.... disgraceful for what it costs"

Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."

Pros: "It was timely"
Cons: "Not that clean as I had a dirty tissue in the seat pocket and I had a greasy window - not the best"

Cons: "I was offered a seat near an exit door on the proviso I would help people in an emergency. I assumed this was because I am about 2 metres tall with my shoes on i.e. bit hard not to notice when I am at the counter. I actually got given a seat in Row 25 on an Airbus 321, which is the row in front of the spacious row 26, and row 25 has less kneeroom than the ordinary rows. Uncomfortable trip"

Pros: "pleasant staff"
Cons: "business class seats ordinary and poor food choices"

Pros: "The crew,the food"
Cons: "It was delayed near one hour"

Pros: "All"
Cons: "Nothing"

Pros: "The falafel wrap (lightly curry) was delicious"
Cons: "We reserved seats together and there were changed without reason"

Cons: "We were delayed transferring because of the Virgin bus being infrequent getting passengers between the international and domestic terminal and almost missed our flights. There was confusion trying to get our bags checked in as they were fast tracking people whose flights were after ours but not us. Then it was awkward being late and last on our connecting flight with everyone glarring at us."

Cons: "Checking in staff insisted that I check my 2nd bag even though it is within the carry-on bag limits."

Pros: "Very nice staff"

Pros: "Left on time and landed early"

Pros: "VA planes are always fairly new"
Cons: "Broken USB in a seat I paid extra for. Not good."

Pros: "Economy is most often how I connect. Certainty felt a little more upgraded this flight"
Cons: "Efficiency, schedule retained, in flight entertainment."

Pros: "Virgin are consistent"

Pros: "Efficient loading and unloading, very friendly team"
Cons: "They claim to be full service and dinner was a bag of stale pretzels"

Pros: "All good, no complaints."
Cons: "Nibbles (tiny museli bar) was a bit poor. Could have been"

Cons: "Need something a bit better than nibbles..."

Pros: "That's the main thing :)"

Pros: "Excellent choice of movies, nibbles and snacks suitable."
Cons: "The seat was a little uncomfortable on that plane. Not sure why."

Pros: "Helpful staff"
Cons: "Tiny seats"

Pros: "From booking to checking in to flights - all worked seamlessly - I would recommend it to anyone."

Pros: "When boarding the plane I enquired about headphones. The flight attendant told me they don't usually give out headphones on my particular flight, however 15 minutes into the flight she walked past and had a pair for me to use. I was really impressed by the level of service and the fact she remembered where I was sitting. Great customer experience!"

Cons: "Received a chewy muesli bar Aussie bikkies wd have been much nicer Thank you"

Pros: "The flights left on time"
Cons: "We will pay extra to fly on an airline with better customer service and assistance for check in, in future. We had a pusher and two little kids plus a baby so having to self check in from the Gold Coast was a nightmare. We only flew virgin to get a direct flight but will change our holiday destination to fly Qantas in future"

Pros: "Cheap - perhaps too cheap."
Cons: "The fact that the food doled out was so small as to be insulting (a hummus pita bread that was in a plastic container actually small enough to fit in your hand); coupled with the fact that to eat actual food or have a drink one had to pay additional. No headphones; poor entertainment choices."

Pros: "It was wider than I expected."
Cons: "Old."

Pros: "Adequate"
Cons: "In this day and age, i expect to have free entertainment even with a short hall"

Pros: "Good crew"
Cons: "Cheaper add booked luggage costs."

Pros: "Older plane with uncomfortable seat"
Cons: "The seat on the plane was old and uncomfortable"

Cons: "It was 1 hr delayed then when boarded there was some technical fault and we were left boarded with door open for about an hour. There was no offer of water or any drink. Seats I didn’t find comfortable. The cabin had significant rattle. Overall a very poor experience in today’s day and age."

Pros: "Nothing actually"
Cons: "Late departure, uncomfortable seats, rude staff"

Pros: "Thank you so much for returning my laptop to me. I left it on board seat 4c. Made my day , comfy fast flight"

Pros: "The crew heard this person carrying on and did nothing"
Cons: "Another passenger was rude and disrespectful to personal space in my seating"

Cons: "The flight left late. It just made it to landing in Sydney before an electrical storm shut down the airport. If the flight had left on Tim e it would have made it to Sydney before the shut down. We spent 3 hours in the plane on the Sydney tarmac."

Pros: "That l got sms messages regarding my flight details and where to collect my luggage!! Awesome"

Cons: "Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab."

Pros: "I liked the organisation"
Cons: "The food"

Cons: "I have put past a lot of things that jetstar airlines have done in the past, including the 140$ that I had to pay to change and pay to rebook or pay to cancel and there were no given supports with credits, so I ended up abandoning the flight altogether losing the money. I flew jetstar from Sydney to Sunshine Coast with my backpack a personal bag and a tote bag. I had previously paid 20$ for checked luggage. Making my total for the flight 80$ no one asked to weigh my bags or questioned them. Making the 20$ extra just disappear? . They did make me throw out my beverage upon entered the aircraft that I just purchased, I would assume because it’s a ‘safety issue’ even though the airline does not give complimentary anything so I’m assuming it’s mostly competition of sales.In Gold Coast I checked my bags through security got to the gate and they had a trolly weighing bags. They asked me if I was traveling with someone else which I replied with a no. They then weighed my backpack saying it was 7kgs and I had to come with them to the front. So my backpack personal item and tote bag was too much all of a sudden. I offered to give up the tote bag which then turned the situation into that all of my bags were over weight and it was going to charge me 60$ for my 7kg backpack. I said 60$ was expensive and I paid 20$ last time for my checked bags on the way here that I hadn’t used and he said too bad. Meanwhile the majority of people boarding past me had had rolling luggage and an additional bag or a personal item and when I said something to the employee he told me I’m wrong and they were all weighed and it’s 60$ for my belongings to be checked and put under the plane? Because 60$ somehow made the weight of the flight more light? Horrible customer service. I didn’t get I’m sorry any compassion I got what are you paying with? I paid 60$ or miss my flight. 60$ could have given me one more flight. Also to mention the flight was not even completely full so what did that 60$ accomplish? Awful awful awful . So in the future I suppose I’m just going to donate 20$ regardless if I have checked luggage or not because paying for everything is the only consistent thing on jetstar. On the positive side they let me jump the line after I paid 60$ for my “overweight luggage” and I got to my assigned seat more quickly."

Cons: "Multiple flights a day to Sydney from OOL. Ours was delayed so many times that other flights came and left! Not one long delay...delay after delay after delay that added up to two hours. If we would have known that in the beginning we would have been more understanding. I thought for sure the airline would offer a beverage in the flight or something to make up for it. Nope. Just don’t fly JetStar. Really. It’s not worth the money you save."

Pros: "Overall experience very good"
Cons: "All goid"

Cons: "My father passed away this morning, and I couldn’t call anyone to change my flight. The number didn’t work. So I had to purchase 2 new tkts for the 11.30 flight home."

Pros: "Newer plane, arrived on time."
Cons: "You have to pay extra for everything. Even though it’s an eight hour flight there is no food, drink or entertainment included. They do have screens at the back of each seat but it’s $10 to watch a limited selection. The food and drink are expensive. It gets cold in the plane but you guessed it if you ask for a blanket you have to buy a $20 “comfort pack”. So be prepared!"

Pros: "What did I like... er..... I got home !"
Cons: "Where to begin: 1. The staff. the rudest flight crew i have ever come across in my professional career 2. The flight, well, as always, the flight was delayed for no reason, no explanations, no apologies, nothing 3. Comfort.... the Airbus A321 is a good airframe, other airlines engage seat manufactures with comfort in mind... nope.. not jetstar 4. Food. What food??? Was there any food?? nope.. there was a bag of nuts and some chips... 5. Entertainment. Well, I had fun listening to the cabin crew moan about passengers, so that was entertaining.. NEVER AGAIN"

Cons: "Child behind sitting on floor banging seat and loud devices being used with no ear phones so couldn’t rest"

Pros: "never fly with Jetstar again ripped off with return baggage cost girl at reception seemed to get pleasure at taking 60 dollars from me for another hidden cost"

Pros: "Friendliness of the staff."
Cons: "Lateness of flight"

Pros: "It wasn't cancelled like previous flight. It arrived and departed o time . No inflight entertainment at all."
Cons: "The cramping was incredible. No storage , people's bag from seat behind encroaching on foot space in front. Knees in my back from behind passenger. Seat design exceptionally upright, no head rest wings to support a dosing head. Torture chamber really."

Cons: "Flight was 4 and 1/2 hours late. While we waited 3 flights departed on time to our destination Sydney. Neither the pilot nor the cabin manager made any acknowledgement of our inconvenience ....just "thank you for flying with us". Appalling lack of sensitivity or decency. They are apparently oblivious to their contribution to JetStar's poor reputation. Someone else's fault no doubt!"

Pros: "That the flight was on time and the baggage arrived quickly."
Cons: "Bag check was difficult. I neglected to purchase my one bag’s space in the hold either because I forgot or neglected this task. Nevertheless, when I tried to purchase the checked bag, I was misdirected twice and separate scales were 7kilos apart! Thus my “budget airfare” from Sydney to Coolangatta was $94, my checked bag in the other direction cost $124! This was the only hiccup, but the bag check process was unnecessarily expensive, unwieldy, and confusing."

Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you My luggage was not automatically transferred into the connecting flight"

Pros: "Quick and easy, just as expected, staff professional and. Friendly"

Pros: "kylie the ground staff for Jetstar was brilliant"

Pros: "Flight was smooth. No one bothered me while I was sleeping."
Cons: "Food not complementary. No entertainment option"

Pros: "My seat 12F...."

Pros: "We didn't crash and everything apart from the leg room being smaller was okay."
Cons: "They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight."

Cons: "Food was horrendous and staff service was poor considering we were in business."

Pros: "Not much"
Cons: "NEW check in procedure with lack of instruction Seat spacing and lack of room in cattle class, first seat I have ever had that it's so called upright position actually bent you uncomfortably forward during take off and landing and I used to work in the industry"

Pros: "Helpful and friendly staff on board. Easy check in and boarding. Slight departure delay but arrived on time."
Cons: "Food options aren't great or cheap, but it's a budget airline so what do you really expect? Same goes for baggage. 7kg carry-on isn't a lot but prepare for it properly and you'll have no problems - you can't complain when you're charged for being a few kilos over."

Pros: "Jetstar is a comparatively budget airline owned by Qantas. We were in Business class from Honolulu to Sydney and that's a well timed flight considering it takes a little over 10 hours, leaving Honolulu at 8:30am and arriving in Sydney at 3:00pm. We normally fly Qantas business for international flights but in this case it's almost double the cost. Jetstar Business doesn't have lie flat beds, it provides wide and comfortable seats and they don't recline very far, but as this particular flight is completely in daylight hours it doesn't matter too much. We will always choose this particular flight because of the combination of timing and cost, so well done Jetstar."

Cons: "Delayed departure which affected my travel plans"

Pros: "Speed of flight time and being advised of our delay"
Cons: "Cramped boarding gate and slow boarding via Tarmac. Food and inflight drinks too expensive."

Cons: "Seat. Slow boarding"

Cons: "Legroom was really tight"

Pros: "Nothing"
Cons: "Return journey of our flight was moved so disrupted our onward flights. Getting in touch with customer services was impossible. Only way is to 'live chat' then they tell you their hands are tied and to speak to the 'refunds team' who don't have a number and will 'be in touch with you'. They won't be. Then outbound flight was cancelled at the last minute. Waiting for a refund........and waiting. If it's a choice between jet star or swimming to your next destination, swim."

Pros: "Plane was unable to get to a gate after landing but we were kept informed."
Cons: "Paying four dollars for an orange juice."

Pros: "Have flown with jet star and I always have a great flight and I really enjoy how amazing the flight crew always are. Will continue to choose Jetstar for my domestic flights."

Pros: "Nice staff and very clean planes."

Pros: "Very convenient."
Cons: "Very uncomfortable seats"

Cons: "Ordered food online. Would be better just buying when on flight. Egg sandwich both flights. No choice."

Pros: "Nobody told i couldnt bring luggage had to pay extranfee"

Pros: "On time both ways"
Cons: "Paying extra for food and only use credit card not cash Paying extra for entertainment Extra for baggage & seating all these extra costs make the cheaper flight not so cheap!"

Pros: "Frustrated by how late I was allowed to Check-in, then had to rush to the plane. Classic problem, but, why you don't pay for a budget flight."

Pros: "On time, polite, friendly crew. Smooth flight. All good. And good value for money."

Pros: "Crew were nice"
Cons: "Delayed more than 1hr"

Pros: "It was quiet. Quick and comfortable waiting for our flight. I enjoyed the meat pie, coffee and service while waiting. I was aloud to have a nap. Felt refreshed. Kayak gave me a great price. I saved $400 for my family flights all up."
Cons: "The flight was delayed by an hour but it was an accumulation of air conjestion towards the later flights. Overall we were able to charge our phones and get comfortable before flying."