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Pros: "Easy check in on line and at baggage check in at Nadi, landing was good, the fact that we made it safely was also good, great crew - I felt sorry for them too!"
Cons: "Screaming kids, I had one kicking the back of my seat pretty much the whole trip, as well as throwing tantrums (I know this isn't the fault of the airline but the crew could've helped a tad more - can't blame them for not wanting to go near them though I didn't want to be seated in front oft them either!!!) No tv for inflight entertainment, meal very average, they ran out of one of the choices early on (probably the only good choice!), landing was good…very relieved to arrive!"

Cons: "Although i requested Halal food, way in advance when i booked my flights, Non was provided."

Pros: "Comfort"
Cons: "No entrtainment available"

Pros: "Free wifi"
Cons: "Not much"

Cons: "Planes are old"

Pros: "Quick easy painless and on time"

Pros: "I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack."
Cons: "Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline."

Pros: "Great, love the ATRs"

Pros: "Good seat, plenty of space for my long legs."
Cons: "Boarding was a little disorganized."

Cons: "No seatback monitor."

Pros: "Leave and Arrived on time"

Cons: "Glad to have an isle seat"

Pros: "How fast the process of checking in Munich bags and getting to the plain on time"

Cons: "Small seats"

Pros: "Love the inclusion of one checked bag in the ticket price. Like the free snack and hot drink."

Pros: "Larger plane."
Cons: "Stewards missed serving me twice. I pressed call button and was ignored. Kids meal and vegetarian preferences were ignored. Abu Dhabi made all Sydney passengers go through security including full cabin luggage checks twice. Abu Dhabi made me check in the duty free that I bought in Dublin. It was a connecting flight so why on earth was that something I had to do. I could not check in online, choose seats or update preferences. They sat my daughter separately and I was fobbed off in each airport and until Abu Dhabi where the cabin manager took so long I had to ask another passenger to swap. My son was sick as he walked off the ramp and I had to stand and direct people around the vomit for over 10 minutes while staff dragged their feet getting help. I will never fly Virgin with etihad again."

Pros: "Friendly crew who offered to make me a cup of tea and offered me refreshments whilst rest of passengers were asleep. Perfect and just what I needed :)"
Cons: "Tasteless unappetising vegetarian dinner, uncomfortable seats, no duty free shopping offered"

Pros: "6 years. I am old and have been cared for very well."

Pros: "Miss Rankin was on board with me. She traveled to the back of the plane to an empty seat next to me from seat 9F."
Cons: "Couldn't check-in from the kayak app..."

Pros: "Thanks Simone and team."
Cons: "Entertainment choices limited"

Pros: "The flight crew were friendly and efficient !"
Cons: "Seats could be a bit larger and a bit more comfortable"

Cons: "Staff attitude on board very poor Overall experience very mediocre Entertainment selection very Asian biased"

Pros: "Sufficient."

Pros: "Overall comfort of both plane and staff"

Pros: "On time flight"
Cons: "None"

Cons: "They lost my luggage"

Cons: "The boarding had not started at the time due 22:25, I went to the rest room and on return the gate was closed for boarding. Staff advised they had commenced removing my luggage from the plane. The plane was still there but they would not let me board.! There was no call or final call or even a personal call with my name., staff said they were not required to do that. Then after pleading with no result, I requested my baggage. Staff sent me to baggage claim 2. There was no baggage, and by that time no Virgin Australia staff in the airport until 3pm the following day. I was stuck in a foreign airport, no luggage, no assistance at all from Virgin Australia to get my luggage, find accommodation, rebook a flight which resultingly cost US$900. I was distraught, the plane was still there and my luggage had not yet been removed and they refused me to board the flight!! The Virgin guy in charge was obnoxious and could not have cared less about my welfare, he personally accused me of swearing and I calmly reminded him I had not once used derogitorive language, that language was from another customer who was also refused to board. I question W that the flight was overbooked? This is not the airline Sir Richard Branson whom I have briefly met in Cairns airport promotes. Pitiful service.!!"

Cons: "Flight cancelled with no announcement.Delayed 5 hours."

Pros: "Comfortable flight, roomy seats. Smiling , friendly staff. Very helpful to all passengers"
Cons: "Ther is nothing that I didn't like about trip and travel."

Pros: "A cold drink just when I needed it. Thank you"

Pros: "staff were wonderful"
Cons: "Very difficult boarding for my mother with stairs& steps Also no tine whatsoever to drink tea and nutty thing too hard to attempt to rat"

Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."

Pros: "The entire service is great I'd be happy to pay more for a flight with virgin then any other airline"
Cons: "Absolutely nothing!"

Cons: "Delayed departure."

Cons: "Delayed."

Pros: "Impeccable and attentive service More spacious seats"
Cons: "Crying babies during the entire flight, not that the flight could help it but wish there were more quiet areas for passengers without families"

Cons: "Checking in staff insisted that I check my 2nd bag even though it is within the carry-on bag limits."

Cons: "my seat got changed"

Pros: "Every employee I've met has made my trip seamless and delightful. Your employees are very professional. Wish you were in the US!!"

Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"

Pros: "When boarding the plane I enquired about headphones. The flight attendant told me they don't usually give out headphones on my particular flight, however 15 minutes into the flight she walked past and had a pair for me to use. I was really impressed by the level of service and the fact she remembered where I was sitting. Great customer experience!"

Pros: "everything was great, more movie options would be better"

Cons: "Despite being offered for sale an hour prior to departure, the ticket didn't issue before flight closing. Missed the flight and had to spend time getting a refund from the issuing company instead of spending the time working out how to get home!"

Pros: "Plane an easy boarding process. Attendant was very helpful when processing our baggage with an interrupting phone we jad to take."

Cons: "Waiting time on transfer Staff attitude"

Pros: "The whole service"

Pros: "Glad I wasnt conecting internationally..Plane problems..Other airlines might have offerred some compensation for 2.5 hrs late.."
Cons: "Otherwise fine"

Cons: "Didn't clearly mention to me that I have to buy extra ticket for my luggage. It is a cheap plane, but the expense actually is not cheap."

Pros: "Everyone was super helpful and friendly."

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Service was great. Best food hubby and I ever had on a flight, international or domestic!"
Cons: "No issues!"

Pros: "They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights"

Pros: "It was wider than I expected."
Cons: "Old."

Pros: "No intermediate stop"
Cons: "Economy seats very uncomfortable, very noisy toilette"

Pros: "Older plane with uncomfortable seat"
Cons: "The seat on the plane was old and uncomfortable"

Cons: "It was 1 hr delayed then when boarded there was some technical fault and we were left boarded with door open for about an hour. There was no offer of water or any drink. Seats I didn’t find comfortable. The cabin had significant rattle. Overall a very poor experience in today’s day and age."

Pros: "Thank you so much for returning my laptop to me. I left it on board seat 4c. Made my day , comfy fast flight"

Pros: "The crew heard this person carrying on and did nothing"
Cons: "Another passenger was rude and disrespectful to personal space in my seating"

Cons: "The flight left late. It just made it to landing in Sydney before an electrical storm shut down the airport. If the flight had left on Tim e it would have made it to Sydney before the shut down. We spent 3 hours in the plane on the Sydney tarmac."

Pros: "That l got sms messages regarding my flight details and where to collect my luggage!! Awesome"

Cons: "Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab."

Cons: "I have put past a lot of things that jetstar airlines have done in the past, including the 140$ that I had to pay to change and pay to rebook or pay to cancel and there were no given supports with credits, so I ended up abandoning the flight altogether losing the money. I flew jetstar from Sydney to Sunshine Coast with my backpack a personal bag and a tote bag. I had previously paid 20$ for checked luggage. Making my total for the flight 80$ no one asked to weigh my bags or questioned them. Making the 20$ extra just disappear? . They did make me throw out my beverage upon entered the aircraft that I just purchased, I would assume because it’s a ‘safety issue’ even though the airline does not give complimentary anything so I’m assuming it’s mostly competition of sales.In Gold Coast I checked my bags through security got to the gate and they had a trolly weighing bags. They asked me if I was traveling with someone else which I replied with a no. They then weighed my backpack saying it was 7kgs and I had to come with them to the front. So my backpack personal item and tote bag was too much all of a sudden. I offered to give up the tote bag which then turned the situation into that all of my bags were over weight and it was going to charge me 60$ for my 7kg backpack. I said 60$ was expensive and I paid 20$ last time for my checked bags on the way here that I hadn’t used and he said too bad. Meanwhile the majority of people boarding past me had had rolling luggage and an additional bag or a personal item and when I said something to the employee he told me I’m wrong and they were all weighed and it’s 60$ for my belongings to be checked and put under the plane? Because 60$ somehow made the weight of the flight more light? Horrible customer service. I didn’t get I’m sorry any compassion I got what are you paying with? I paid 60$ or miss my flight. 60$ could have given me one more flight. Also to mention the flight was not even completely full so what did that 60$ accomplish? Awful awful awful . So in the future I suppose I’m just going to donate 20$ regardless if I have checked luggage or not because paying for everything is the only consistent thing on jetstar. On the positive side they let me jump the line after I paid 60$ for my “overweight luggage” and I got to my assigned seat more quickly."

Cons: "Multiple flights a day to Sydney from OOL. Ours was delayed so many times that other flights came and left! Not one long delay...delay after delay after delay that added up to two hours. If we would have known that in the beginning we would have been more understanding. I thought for sure the airline would offer a beverage in the flight or something to make up for it. Nope. Just don’t fly JetStar. Really. It’s not worth the money you save."

Pros: "Overall experience very good"
Cons: "All goid"

Pros: "What did I like... er..... I got home !"
Cons: "Where to begin: 1. The staff. the rudest flight crew i have ever come across in my professional career 2. The flight, well, as always, the flight was delayed for no reason, no explanations, no apologies, nothing 3. Comfort.... the Airbus A321 is a good airframe, other airlines engage seat manufactures with comfort in mind... nope.. not jetstar 4. Food. What food??? Was there any food?? nope.. there was a bag of nuts and some chips... 5. Entertainment. Well, I had fun listening to the cabin crew moan about passengers, so that was entertaining.. NEVER AGAIN"

Cons: "Child behind sitting on floor banging seat and loud devices being used with no ear phones so couldn’t rest"

Cons: "Flight was 4 and 1/2 hours late. While we waited 3 flights departed on time to our destination Sydney. Neither the pilot nor the cabin manager made any acknowledgement of our inconvenience ....just "thank you for flying with us". Appalling lack of sensitivity or decency. They are apparently oblivious to their contribution to JetStar's poor reputation. Someone else's fault no doubt!"

Cons: "The entire experience"

Pros: "That the flight was on time and the baggage arrived quickly."
Cons: "Bag check was difficult. I neglected to purchase my one bag’s space in the hold either because I forgot or neglected this task. Nevertheless, when I tried to purchase the checked bag, I was misdirected twice and separate scales were 7kilos apart! Thus my “budget airfare” from Sydney to Coolangatta was $94, my checked bag in the other direction cost $124! This was the only hiccup, but the bag check process was unnecessarily expensive, unwieldy, and confusing."

Pros: "kylie the ground staff for Jetstar was brilliant"

Pros: "Flight was smooth. No one bothered me while I was sleeping."
Cons: "Food not complementary. No entertainment option"

Pros: "Helpful and friendly staff on board. Easy check in and boarding. Slight departure delay but arrived on time."
Cons: "Food options aren't great or cheap, but it's a budget airline so what do you really expect? Same goes for baggage. 7kg carry-on isn't a lot but prepare for it properly and you'll have no problems - you can't complain when you're charged for being a few kilos over."

Pros: "Have flown with jet star and I always have a great flight and I really enjoy how amazing the flight crew always are. Will continue to choose Jetstar for my domestic flights."

Pros: "Nice staff and very clean planes."

Pros: "Crew were nice"
Cons: "Delayed more than 1hr"

Pros: "nothing good to say. Would have rather taken a different airline with a longer connecting route rather than direct with jet star."
Cons: "Payed $90 online to choose my seat, but was denied it at boarding, no refund. the cabin is freezing cold and they make you pay $10 for the little blanket, but actually they deny it to you on board if you didn't pay online (I laughed out loud because that is total nonsense). they charge $4 for the coffee... No big deal. But besides those little details, it's an overall unpleasant experience and even a bit sinister they way they cut corners. They seem to be cutting corners on safety with their taxiway and parking procedures much like Ryanair. I was swiftly reprimanded for taking some perfectly innocent photos of the plane (like every holiday goer does), because the pilot didn't want any 'trouble'. Whatever the reason for that immediately defensive reaction, it's not a good sign. jetstar has a bad record of safety as we all know."

Pros: "Jetstar cancelled my flight then delayed then delayed again"

Cons: "There is no service at all! The crew is mediocre!"

Cons: "Need to include luggage fee on price."

Pros: "On time flight"
Cons: "Nothing"

Cons: "There was no entertainment"

Pros: "Fare"
Cons: "Nothing but the fair is included"

Pros: "Crew were fine"
Cons: "Kids were literally using my seat as a jungle gym. Staff should have controlled kids"

Pros: "i would never travel to jetstar again they discriminate people we are indian we had some carry on bags they charge us extra they didm check any body els"

Pros: "Quick and efficient. Crew was great."

Pros: "Nothing"
Cons: "Big discrimination singled us out from a line of 100 plus passengers and checked our carry on bag/s for weight. Air line representative said that we have 5 minutes to throw things or adjust bags or you r not going or pay 50 dollars each which we paid. These bags were the same we got from Sydney. We were on vacation and these guys ruined it. We definitely need to file complaint to some agency for not checking any one else carry on in that line except ours. Many passengers had heavy bags than ours. Pls do not recommend this jet star to anyone."

Pros: "There was a security incident at airport. Jet star counter staff was aware of this, but still close the counter and left about a dozen passengers stranded in Bali overnight. The staff was rude and terrible, at first saying it was our fault for not checking in online (not true)"
Cons: "Horrible airline no wonder comedians on NZ and OZ make fun of this airline."

Pros: "Exactly at time"

Pros: "Timely, warm friendly crew, comfortable seating"
Cons: "Flying out of Avalon Airport in Melbourne. Too far out of the way."

Pros: "Llegue a destino"
Cons: "Si no pagas no hay ni agua"

Pros: "even thought they departed late we landed on time"
Cons: "both flights departed late"

Pros: "It took off and landed safely"
Cons: "Everything else"

Pros: "Agents at the desk were much more friendly, however Jetstar's policies are self-serving and as such the agents are hard pressed to offer any kind of customer service."
Cons: "No options for check in baggage when I purchased the ticket online, so baggage cost me $260 at check-in. Agents at the desk were extremely indifferent and borderline rude, overall extremely unhelpful. Airplane interior was dingy, seat cushions were worn down and flat, extremely limited leg space (I cannot stress enough how inadequate the leg space was), no entertainment. No complimentary drinks, not even water."

Pros: "Nothing."

Pros: "Excellent value"

Pros: "Speed of boarding (using front and back doors is brilliant!). Quality of airplane, crew and facilities is all first rate."

Pros: "Was on time and I personally did not run into any problems."

Cons: "wish flights could be like ten mins from aussie to NZ.... :-)"

Pros: "The plane ride was smooth, crew was courteous"
Cons: "I didn't like that it wasn't clear to me when I booked the flight that if you didn't specify how many Kg of luggage you were taking, then you are charged outrageous prices for all of your luggage - bottom line I had to pay $170 for my luggage. And I was only allowed to carry 7 kg on the plane including my purse, while other people carried on multiple carry-on bags that were obviously much heavier than my 7 kg allowance. I felt totally singled out and ripped off. Boarding was disorganized."

Pros: "They got me to the same location at essentially the same time as another airline, for a lower price."
Cons: "Everyone boards all at once."