Good flight. On time. No problems. Plane was clean. Service was as you would expect. However nothing special, just a good flight.
Plane was late and they wouldn’t check our bags through to Tokyo
Gluten free options less explicit on business class, but great service
Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent
Virgin changed the flight to an Alliance flight. Smaller plane, tea coffee and water the only refreshments available and not sure what happened to the extra money I paid to sit in a selected seat with extra leg room. This is obviously a regular switch as it happened on our flight there and back. Do not recommend.
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
Excellent. Shelley was very attentive and caring regarding my sister who required pre approved oxygen during the flight. Shelley checked up on her regularly throughout the flight and made her feel more relaxed and comfortable.
Plane was cancelled apparently no seat available on any flight so late in the day I would have missed my connecting flight
The flight was canceled. And I had to book on Jetstar to get home
I missed my flight and when trying to book another flight home the virgin staff were not very friendly and accommodating and it cost an arm and a leg. Also the reason for missed flight was a health hazard which for everyone on the flight I chose not to inconvenience everyone aboard and was told I could look into getting so of the cost refunded for the new flights but was told by virgin customer service I should of boarded the flight and caused everyone an unpleasant flight.
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
stuck in the aircraft for over three hours due to engineering work, significantly delayed and made a lot of passengers missed the connecting transport, no mention any compensation
Very quiet plane!! One of the quietest planes we have been on.
Comfortable seats, boarding was easy and staff were very nice.
The crew were great. The seat was older than an old Holden with a big metal bar sticking right into my back. The passenger next to me complained that hers was the same. The pre purchase system for food was disappointing as the pie/quiche took 20 mins to warm up, arrived too hot and with no utensils. It was one of the most uncomfortable flights I've ever been on.
I got what I paid for - flight was clean, staff were friendly
The flight was over an hour late due to staff shortages and due to it being the last evening flight, I got back to Sydney very late
This was the most horrific experience we have ever had. I would advise people to steer clear of this airline at all costs.
Flight departing too early at 06.15 Difficult to get to airport
