Crew was excellent as always with Qantas staff. My video monitor quit working twice and I gave up on it working.
Pros: "On time. Very efficient staff. More of this please!"
Cons: "Not a lot!"
Pros: "The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi"
Cons: "Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member"
Pros: "quick flight. tasty snack"
Cons: "Bigger seats, more room between the seets."
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "Everything went well. boarding and check in."
Cons: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."
Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
Pros: "Keith the baby whisperer. Who took the babies one by one from there clueless mothers and stopped them crying and screaming. Kieth deserves his own commercial."
Cons: "The food and the seat comfort."
Pros: "Excellent in-flight service"
Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Cons: "Couldn't get on the flight, thanks to the airline counter person."
Pros: "Staff are always amazing"
Cons: "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
Pros: "Crew were ok"
Cons: "Food was awful and departed late"
Pros: "Exit row seat. Lovely aircraft and cabin crew."
Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"
Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Pros: "Snacks provided were very nice. Flight was shorter than expected."
Cons: "Nothing we didn't like, all was good!"
Cons: "Flight was nearly an hour late leaving."
Pros: "Clean, timely, organized, good food, good entertainment, smooth... Aussome! :)"
Cons: "My remote in my arm rest (58D) was a bit broken. While it still worked, the flap was missing some screws to hold it in place. Also, the touch screen oftentimes had issues sensing my finger on the pause button. Overall it did not hinder me from enjoying the entertainment services provided."
Pros: "on time, easy flight"
Cons: "overcharged for second bag"
Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
Pros: "Qantas crew were amazing. Entertainment offered was excellent."
Cons: "Not suitable meals for a long flight. E.g. Chili dogs way too messy, garlic bread should not contain garlic! Was charged an additional $35 per seat to get seat assignments 24 hrs before. Then, seats not together & changed again before flight. Why the fee for nothing?"
Pros: "Staff were very friendly and helpful."
Cons: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Pros: "13 hours might seem long but other carriers had longer flight times. Qantas was friendly and efficient. The flight itself was smooth. The B747-400 aircraft, while old, was comfortable. I slept for most of the flight with the help of some melatonin. The entertainment selection was good. The service was good. I would happily fly Qantas again on my next Australian adventure."
Cons: "The headphone connection in my seat was wonky on both flights to and from SFO-SYD. It was the same aircraft."
Pros: "Checking in and bag drop process was the simplest and hassle free!"
Cons: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Pros: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Pros: "On time efficient service"
Pros: "Plane crew all ok"
Cons: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Pros: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"
Pros: "Dood provided was good. Service was good. Baggage was fast."
Pros: "So easy to get from international to domestic. Which was such a releif when trying to get home to a family emergency"
Pros: "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."
Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Cons: "No veg option No screen for movies."
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Pros: "Best price for derect flight. Crew was pleaant , food was ok. Would fly same flight again."
Cons: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"
On time departure and luggage took so long to arrive out
I like that the plane was clean and comfortable. Would be nice to have some form of entertainment I.e. screens or something to read.
Simple and easy flight. Just like pre Covid
Pros: "The efficiency of the process from boarding to disembarkation."
Cons: "The flight was delayed, however I understand this happens in aviation."
Pros: "Seat material (leather) and cushion was comfortable."
Cons: "No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days."
Pros: "Safe trip"
Cons: "Better food and choice of drinks"
Cons: "They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving."
Pros: "Crew were very attentive and polite. Better than Singapore or Air NZ."
Cons: "Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system ."
Pros: "everything from the boarding and check-in process"
Cons: "Seats too close together"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Seats are cramped"
Pros: "Happy crew"
Cons: "Melbourne weather lol"
Cons: "Virgin app did not authorise my boarding credentials"
Pros: "Yogurt and breakfast muffin were a nice surprise on our 3 hour flight. Seat space was not too bad."
Cons: "Would have liked an offer for more water."
Cons: "vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class"
Pros: "I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack."
Cons: "Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline."
Pros: "Director flight at a good time"
Cons: "In flight entertainment die not work for me..."
Pros: "How fast the process of checking in Munich bags and getting to the plain on time"
Pros: "The flight was 45 minutes because they put on the burner"
Cons: "The fact that 8.30 flight is delayed 2.5 hours and they had no other aircraft available to schedule ."
Pros: "Love the inclusion of one checked bag in the ticket price. Like the free snack and hot drink."
Cons: "No organization in check in process. Staff unfriendly and unhelpful. No control over situation."
Pros: "People were nice, and hoarding and disembarking was efficient."
Cons: "My bag got lost, and they didn't deliver it until very late. Also, the taxi driver somehow had the wrong address, so I had to give the correct one to him over the phone after he called me, confused about where he was."
Pros: "I didn’t die"
Cons: "Where’s the coffee? What about a proper snack? Why are the stewardesses so grumpy?"
Pros: "staff were wonderful!"
Cons: "not enough vegetarian meals brought on board for everyone in business class who wants one.... disgraceful for what it costs"
Pros: "Great service and a free hot meal! Couldn't ask for more."
Cons: "Staff attitude on board very poor Overall experience very mediocre Entertainment selection very Asian biased"
Pros: "On time flight"
Pros: "Complimentary snack and drink."
Cons: "Really tight seating. My knees hit back of other seat."
Cons: "I was offered a seat near an exit door on the proviso I would help people in an emergency. I assumed this was because I am about 2 metres tall with my shoes on i.e. bit hard not to notice when I am at the counter. I actually got given a seat in Row 25 on an Airbus 321, which is the row in front of the spacious row 26, and row 25 has less kneeroom than the ordinary rows. Uncomfortable trip"
Pros: "pleasant staff"
Cons: "business class seats ordinary and poor food choices"
Pros: "The crew,the food"
Cons: "It was delayed near one hour"
Pros: "Rebooked on earlier flight and it was early!"
Pros: "The falafel wrap (lightly curry) was delicious"
Cons: "We reserved seats together and there were changed without reason"
Pros: "The entire service is great I'd be happy to pay more for a flight with virgin then any other airline"
Cons: "Absolutely nothing!"
Pros: "flight was delayed."
Cons: "Checking in staff insisted that I check my 2nd bag even though it is within the carry-on bag limits."
Pros: "Virgin are consistent"
Pros: "Excellent choice of movies, nibbles and snacks suitable."
Cons: "The seat was a little uncomfortable on that plane. Not sure why."
Pros: "From booking to checking in to flights - all worked seamlessly - I would recommend it to anyone."
Pros: "When boarding the plane I enquired about headphones. The flight attendant told me they don't usually give out headphones on my particular flight, however 15 minutes into the flight she walked past and had a pair for me to use. I was really impressed by the level of service and the fact she remembered where I was sitting. Great customer experience!"
Cons: "Received a chewy muesli bar Aussie bikkies wd have been much nicer Thank you"
Pros: "The flights left on time"
Cons: "We will pay extra to fly on an airline with better customer service and assistance for check in, in future. We had a pusher and two little kids plus a baby so having to self check in from the Gold Coast was a nightmare. We only flew virgin to get a direct flight but will change our holiday destination to fly Qantas in future"
Pros: "Cheap - perhaps too cheap."
Cons: "The fact that the food doled out was so small as to be insulting (a hummus pita bread that was in a plastic container actually small enough to fit in your hand); coupled with the fact that to eat actual food or have a drink one had to pay additional. No headphones; poor entertainment choices."
Cons: "Despite being offered for sale an hour prior to departure, the ticket didn't issue before flight closing. Missed the flight and had to spend time getting a refund from the issuing company instead of spending the time working out how to get home!"
Cons: "Extra luggage charges for a children's stroller."
Pros: "Easy flight and transfer to domestic."
Pros: "It is a short trip and it is easy to get on and off the flight without too much hassle. Except when it is raining as you have to walk from the terminal to the plane. No Food or Entertainment is provided as it is such a short flight"
Pros: "It was wider than I expected."
Cons: "Service was fast and efficient"
Pros: "On time"
Cons: "Free food or water"
Pros: "The crew heard this person carrying on and did nothing"
Cons: "Another passenger was rude and disrespectful to personal space in my seating"
Cons: "The flight left late. It just made it to landing in Sydney before an electrical storm shut down the airport. If the flight had left on Tim e it would have made it to Sydney before the shut down. We spent 3 hours in the plane on the Sydney tarmac."
Cons: "Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab."
Pros: "Good smooth flight"
Cons: "Flight delayed getting away"
Cons: "I have put past a lot of things that jetstar airlines have done in the past, including the 140$ that I had to pay to change and pay to rebook or pay to cancel and there were no given supports with credits, so I ended up abandoning the flight altogether losing the money. I flew jetstar from Sydney to Sunshine Coast with my backpack a personal bag and a tote bag. I had previously paid 20$ for checked luggage. Making my total for the flight 80$ no one asked to weigh my bags or questioned them. Making the 20$ extra just disappear? . They did make me throw out my beverage upon entered the aircraft that I just purchased, I would assume because it’s a ‘safety issue’ even though the airline does not give complimentary anything so I’m assuming it’s mostly competition of sales.In Gold Coast I checked my bags through security got to the gate and they had a trolly weighing bags. They asked me if I was traveling with someone else which I replied with a no. They then weighed my backpack saying it was 7kgs and I had to come with them to the front. So my backpack personal item and tote bag was too much all of a sudden. I offered to give up the tote bag which then turned the situation into that all of my bags were over weight and it was going to charge me 60$ for my 7kg backpack. I said 60$ was expensive and I paid 20$ last time for my checked bags on the way here that I hadn’t used and he said too bad. Meanwhile the majority of people boarding past me had had rolling luggage and an additional bag or a personal item and when I said something to the employee he told me I’m wrong and they were all weighed and it’s 60$ for my belongings to be checked and put under the plane? Because 60$ somehow made the weight of the flight more light? Horrible customer service. I didn’t get I’m sorry any compassion I got what are you paying with? I paid 60$ or miss my flight. 60$ could have given me one more flight. Also to mention the flight was not even completely full so what did that 60$ accomplish? Awful awful awful . So in the future I suppose I’m just going to donate 20$ regardless if I have checked luggage or not because paying for everything is the only consistent thing on jetstar. On the positive side they let me jump the line after I paid 60$ for my “overweight luggage” and I got to my assigned seat more quickly."
Pros: "It took off and landed"
Cons: "Rude Jetstar staff at Coolingatta found we had 4 items weighing 15.5 kg instead of 14 and wanted to charge us $60 to load a bag on plane. Last Jetstar flight for me"
Pros: "Service on the plane and in the terminal was good"
Cons: "Walking on the runway to the plane was uncomfortable with wind rai and noise"
Cons: "Multiple flights a day to Sydney from OOL. Ours was delayed so many times that other flights came and left! Not one long delay...delay after delay after delay that added up to two hours. If we would have known that in the beginning we would have been more understanding. I thought for sure the airline would offer a beverage in the flight or something to make up for it. Nope. Just don’t fly JetStar. Really. It’s not worth the money you save."
Cons: "No in-flight entertainment facilities or capabilities"
Pros: "Overall experience very good"
Cons: "All goid"
Cons: "My father passed away this morning, and I couldn’t call anyone to change my flight. The number didn’t work. So I had to purchase 2 new tkts for the 11.30 flight home."
Pros: "I hadn’t seen the option to book my luggage so when I arrived in the airport I had to pay extra for my luggage (I assume this is more feedback for kayak then for Jetstar). The crew helped me really well to add my luggage but the extra fee was kind of a bummer.. Had a great flight, beautiful airplane and wonderful crew."
Cons: "Didn’t get food or entertainment so not applicable"
Pros: "Newer plane, arrived on time."
Cons: "You have to pay extra for everything. Even though it’s an eight hour flight there is no food, drink or entertainment included. They do have screens at the back of each seat but it’s $10 to watch a limited selection. The food and drink are expensive. It gets cold in the plane but you guessed it if you ask for a blanket you have to buy a $20 “comfort pack”. So be prepared!"
Pros: "What did I like... er..... I got home !"
Cons: "Where to begin: 1. The staff. the rudest flight crew i have ever come across in my professional career 2. The flight, well, as always, the flight was delayed for no reason, no explanations, no apologies, nothing 3. Comfort.... the Airbus A321 is a good airframe, other airlines engage seat manufactures with comfort in mind... nope.. not jetstar 4. Food. What food??? Was there any food?? nope.. there was a bag of nuts and some chips... 5. Entertainment. Well, I had fun listening to the cabin crew moan about passengers, so that was entertaining.. NEVER AGAIN"
Pros: "Friendly staff and on time."
Cons: "Child behind sitting on floor banging seat and loud devices being used with no ear phones so couldn’t rest"
Pros: "Smooth flight"
Cons: "Extra fees were unexpected."
Cons: "How close the seats are."
Pros: "never fly with Jetstar again ripped off with return baggage cost girl at reception seemed to get pleasure at taking 60 dollars from me for another hidden cost"
Pros: "It was a quick flight, managed to leave 10min earlier than scheduled. Pretty smooth."
Cons: "Seats were very uncomfortable, felt very straight and no real headrest; even though it was a new plane. Quite a lot of families with young children flying, it was the last domestic flight out so expected it to be less children. It was a bit noisy at times."
Cons: "Flight was 4 and 1/2 hours late. While we waited 3 flights departed on time to our destination Sydney. Neither the pilot nor the cabin manager made any acknowledgement of our inconvenience ....just "thank you for flying with us". Appalling lack of sensitivity or decency. They are apparently oblivious to their contribution to JetStar's poor reputation. Someone else's fault no doubt!"
Pros: "The price of food etc. The norm!"
Pros: "That the flight was on time and the baggage arrived quickly."
Cons: "Bag check was difficult. I neglected to purchase my one bag’s space in the hold either because I forgot or neglected this task. Nevertheless, when I tried to purchase the checked bag, I was misdirected twice and separate scales were 7kilos apart! Thus my “budget airfare” from Sydney to Coolangatta was $94, my checked bag in the other direction cost $124! This was the only hiccup, but the bag check process was unnecessarily expensive, unwieldy, and confusing."
Pros: "kylie the ground staff for Jetstar was brilliant"
Pros: "Flight was smooth. No one bothered me while I was sleeping."
Cons: "Food not complementary. No entertainment option"
Pros: "The flight was on time and the landing was very smooth"
Pros: "We didn't crash and everything apart from the leg room being smaller was okay."
Cons: "They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight."
Pros: "Not much"
Cons: "NEW check in procedure with lack of instruction Seat spacing and lack of room in cattle class, first seat I have ever had that it's so called upright position actually bent you uncomfortably forward during take off and landing and I used to work in the industry"
Pros: "Helpful and friendly staff on board. Easy check in and boarding. Slight departure delay but arrived on time."
Cons: "Food options aren't great or cheap, but it's a budget airline so what do you really expect? Same goes for baggage. 7kg carry-on isn't a lot but prepare for it properly and you'll have no problems - you can't complain when you're charged for being a few kilos over."
Pros: "We got everything we paid for"
Cons: "Some of the cabin crew including the manager need to lighten up and smile occasionally"
Pros: "Smooth flight. Felt safe"
Cons: "The staff were quite rude I asked for 3 hours for my screen to be fixed so I could sleep. A hostess stepped on my foot an swore and did not apologise or acknowledge anything. The seats were cramped. I will not be flying with Jetstar on an international flight again or local if I can avoid it."
Cons: "Walk from gate 49 to closest exit doors 1.9km, no travellators. Are you kidding me? Never again."
Cons: "I missed my next flight to NYC because of cancellation (even though i had 22h in tokyo to spend). And had to spend huge amount of money to get home."
Pros: "Have flown with jet star and I always have a great flight and I really enjoy how amazing the flight crew always are. Will continue to choose Jetstar for my domestic flights."
Pros: "Nice staff and very clean planes."
Cons: "Just stay away from this airline. One of the worst in the world. Don't care about their customers at all."
Pros: "We did reach our destination on time"
Cons: "no food or beverages, including water, provided without a fee. Baggage costs were nearly $50 per bag. Impossible to sleep on Overnight flight partly due to constant flight attendants moving cart down aisles. Also did not turn down lights to allow sleeping . No pillows or blankets provided. Minimal conveniences necessary considered standard on other airlines not provided. Would never fly this airline again. Traveled with three people. None of us slept at all. Seats constantly hit by people in seats behind ours. 9 hour flight, $10 to watch a movie which was interrupted by flight attendants. Longest flight of our lives"
Pros: "nothing good to say. Would have rather taken a different airline with a longer connecting route rather than direct with jet star."
Cons: "Payed $90 online to choose my seat, but was denied it at boarding, no refund. the cabin is freezing cold and they make you pay $10 for the little blanket, but actually they deny it to you on board if you didn't pay online (I laughed out loud because that is total nonsense). they charge $4 for the coffee... No big deal. But besides those little details, it's an overall unpleasant experience and even a bit sinister they way they cut corners. They seem to be cutting corners on safety with their taxiway and parking procedures much like Ryanair. I was swiftly reprimanded for taking some perfectly innocent photos of the plane (like every holiday goer does), because the pilot didn't want any 'trouble'. Whatever the reason for that immediately defensive reaction, it's not a good sign. jetstar has a bad record of safety as we all know."
Pros: "They left on time."
Cons: "The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00."
Cons: "Crew , baggage price , food"
Pros: "On time flight"
Pros: "Lucky enough to be upgraded to one of the emergency exit rows which has a seat in front of you still but further away with plenty of leg room."
Cons: "No thing really, you get what you pay for with no food supplied or entertainment"
Pros: "Crew were fine"
Cons: "Kids were literally using my seat as a jungle gym. Staff should have controlled kids"