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Pros: "SQ always has the best looking flight attendants"

Pros: "Superior standard"

Cons: "On time would be better."

Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"

Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"

Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"

Cons: "Satisfied service friendly staff overall satisfied."

Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."

Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"

Pros: "smooth boarding process excellent enterntainment offered food is also quite good"
Cons: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"

Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."

Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."

Pros: "Espresso coffee, champagne, crew, headphones"

Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."

Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."

Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"

Pros: "I was inpressed"

Pros: "Comfortable, full service through the night.."

Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."

Cons: "The seats and there is not much leg room"

Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."

Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"

Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."

Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."

Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"

Pros: "Very friendly crew & modern aircraft"

Pros: "Best serves ever will fly every time"

Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "Staff friendly and efficient"

Pros: "We did not die in a hellacious ball of flame Aviation incident!"
Cons: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"

Pros: "I always felt attended to, great customer service, clean and best bang for your buck"

Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"

Pros: "Overall very good."
Cons: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."

Pros: "Friendly staff, excellent customer service, great food"

Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."

Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Cons: "None"

Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"

Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."

Pros: "To be able to bring luggage up to 30 kilo's"
Cons: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"

Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."

Pros: "Great seats and leg space in premium economy."
Cons: "We had the staff come to us twice to keep the "noise" down (we were travelling with a 2.5 yrs old). Now we travelled on other legs with Singapore airlines, with the same toddlers and same "noise" levels, but no one came to us to request to keep the noise level down... I am guessing that premium economy has a different (lower) threshold for toddler "noises" !! :)"

Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."

Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."

Pros: "Crew was great. Boarding was efficient and timely."
Cons: "Vegetarian fare was much less than satisfactory. The only meal i enjoyed was the Indian vegetarian meal."

Pros: "professianalism"

Pros: "Crew all did a good job"
Cons: "Nothing - it was good!"

Pros: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Cons: "Nothing."

Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"

Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"

Cons: "The snack were very simple. They don't communicate properly all the different snack options."

Pros: "Easy flight."

Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"

Cons: "We got off an hour and a half late as there was an audio technical problem."

Cons: "No enough blankets when feeling cold"

Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"

Pros: "Was a little more leg room... makes all the difference"
Cons: "Was pretfy much Ok"

Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"

Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"

Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."

Pros: "I could not fly back to the US pr the layover. I got stranded in Berlin. It was horrible."
Cons: "The airlines cancelled my flights back to the USA and the connecting flight. It was horrible customer service when I spoke to British Airways at the counter. Lady in TXL yelled at me to leave her desk and to call Air New Zealand. Air NZ said they cancelled flights then Flyus.com said to deal with Air New Zealand and said my flights got cancelled and that they could not get me another flight. I had to find out how to get out of Berlin. I had to fly to Spain to my cousin’s home because I haf no where to go and did not have money to pay for another flight from Berlin to LAX 1,200 euros. I am still in Europe stuck and it is Monday 4/30. My son needs me in Los Angeles! I will never use Kayak again. What happened to my $878 dollars????"

Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."

Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."

Pros: "Not much"
Cons: "My flight was moved up three hours and we were not notified. Two others we were traveling with were. Some people received meals and drinks and the flight attendants had a list of which seats. Apparently we weren't entitled to any. We were not treated the same as the others next to us. It was not an option. Perhaps only Australians were entitled."

Pros: "It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding."
Cons: "We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand"

Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."

Pros: "Nothing"

Pros: "Good flight. Good crew. An overall good experience"

Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."

Cons: "We did not receive Food and entertainment because the website was not clear that you have to pay extra for these things"

Pros: "Very friendly and helpful Flight attendants. Food was good."

Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."

Cons: "Boarding is an issue. Please have more staff in the early stages of boarding to make sure people go to the correct lines . It's not immediately obvious and leads to frustration . I wasn't too bothered as I worked it out quickly but I could hear many others expressing their frustration around me . I was disappointed in the movie selection. I wanted more new release movies to choose from . Cabin crew friendly and polite . Love the wine ! Put up with being cramped .. would love more leg room but overall very happy ! Thank You everyone involved !"

Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"

Cons: "Bulkhead seating terrible for long haul flight"

Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."

Pros: "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."

Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"

Pros: "Fr]iendlyt, efficient flight attendants"

Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"

Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"

Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"

Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."

Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"

Pros: "The best ever business class check in and superior lounge and breakfast."

Pros: "Food was good"
Cons: "Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again."

Pros: "Fabulous! Again, the Flight crew are so friendly. helpful and always smiling. The overnight flight went very fast. The dinners and hot breakfast served were beautiful. Complimentary wine with dinner was lovely."

Cons: "Seats were more cramped than usual"

Pros: "I liked the video console. Loved the wine. Everything was great."
Cons: "Wish all seats in economy could have a footrest. Sleeping on a long flight is very uncomfortable without one."

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Pros: "Great flight and most notable was kindness and attentiveness of flight attendabts."
Cons: "Everything was well done."

Pros: "Everything was outstanding easy and friendly to use"
Cons: "I like everything my experiece here was awesome"

Pros: "Large variety of entertainment options"
Cons: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"

Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."

Pros: "Consistent quality experience. Friendly staff. Good food. Great in flight entertainment."
Cons: "Headphone socket was crackly with the supplied headphones."

Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."

Cons: "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."

Cons: "Way cramped"

Pros: "Window seat on my own. Landed early."
Cons: "Direct flight to Melbourne."

Cons: "Qantas is always delayed leaving"

Pros: "Dear ok"
Cons: "Some of the Crew attitude could be better"

Pros: "On time"
Cons: "No inflight entertainment available."

Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."

Cons: "Always a pleasure to fly with qantas"

Cons: "The seats were too narrow and uncomfortable"

Cons: "Nothing"

Pros: "The braised beef dinner was excellent, the crew were really helpful and the entertainment good. Arrived early as well.Qantas seems to have great pilots as very little in the way of bumpiness on landing. So well done guys."
Cons: "Nothing much. I have long legs so it's hard to get comfortable enough to sleep."

Pros: "The service was really good"
Cons: "My bag was broken when it came off the plane so I wasn’t happy about that."

Pros: "Service fantastic"
Cons: "Food was a bit ordinary but on a short flight understandable"

Pros: "We eventually got to our destination safely although very stressed"
Cons: "The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay"

Cons: "No complaints"

Pros: "Boarding was very efficient and on time - flight was exceptionally smooth and arrival in Brisbane was 45 minutes early - keep up yjr good schedule"
Cons: "Not much to mention at this point - all good"

Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."

Pros: "Complimentary Inflight drink and the effort from crew to accommodate English second language passengers in my row."

Cons: "I could not eat the food"

Pros: "Entertainment for the kids Healthy food The crew were great and interactive"
Cons: "Too much pressure for the ears"

Pros: "Everything was great - arrived early. Excellent service."

Pros: "good"

Pros: "Overall good flight and staff nice and friendly"
Cons: "Nothing comes,to mind"

Cons: "An hour late"

Pros: "Great entertainment and new release movies. Food was great"
Cons: "The man in front kept jamming his chair into my knees just so he could get back as far as he could, despite the only thing stopping this was my actual legs, when I tried to explain that he got a little abusive. Iv got got some light bruising on my right knee. Food was better then expected and am happy to fly Qantas again"

Pros: "Staff were friendly, boarding was efficient, and in-flight service was unobtrusive."
Cons: "To be honest, I really wish Qantas would include Bejewelled in their games offerings."

Pros: "The flight was on time. Crew was pleasant."
Cons: "The food was terrible."

Cons: "Food, I cannot get an option to have a Cheese platter. The food has been prepared too far in advance and is tasteless and full or preservatives."

Cons: "The dinner meal was dried and pretty disappointing as was the media selection in coach vlass"

Pros: "Business class seats are private and allow for lay flat sleeping"

Cons: "Would have prefered to fly Emirates."

Pros: "Nothing."
Cons: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."

Cons: "They do not offer any options to passengers who have allergies i.e Onion and Garlic"

Pros: "Everything"
Cons: "Nothing"

Pros: "Helpful service and comfortable seats"

Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."

Pros: "Good service"
Cons: "None"

Cons: "I hadn't had time to organize Australian currency before flying from Beijing. The flight from Sydney to Brisbane did not take credi card."

Pros: "I had an exit row seat so being tall this was very much appreciated"
Cons: "no problems"

Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."

Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."

Pros: "Everything on time."

Pros: "Qantas Launge"
Cons: "Nothing"

Pros: "I didn't ask for any upgrades, but the ground crew were attentive enough to offer me a direct flight back which was 30 minutes earlier. Everything was perfect. Food, seats, entertainment. Can't complain about anything."
Cons: "Not much of a biggie, but one of the middle aged lady flight attendant was a little rude. Perhaps had a bad passenger before serving me."

Pros: "Close to two hours delay leaving Australia"

Pros: "Staff friendly. Dinner served on flight. Unexpected but welcomed and delicious. Arrived on time. Thank you Qantas (((:"

Pros: "The Singapore Qantas lounge is well set up, despite one or two small issues. Boarding was easy after the usual Singapore gate lounge procedures. On board the crew (led by Brigita) could not have been better. I LOVE the 1 -2 - 1 business configuration. Meals and refreshments on board were just great and I enjoyed that the crew didn't disturb me (Emirates are particularly rude in this regard) when it was clear I was sleeping until descent."
Cons: "Qantas, being an Australian airline, I am clueless as to why, in the airline lounge: Australian Sauvignon Blancs are not available (NZ phewee!) Bundaberg Rum (Ozzie icon) is not available. For a major hub, it is also not clear why a separate business lounge doesn't operate."

Cons: "Boarding was terrible. No announcement when it was late."

Cons: "Small plane and short flight so given a small snack but no entertainment."

Pros: "Lacks a bar and for that reason is a touch behind Virgin Australia internationally. Great seats though"

Pros: "Crew were great and service was polite"
Cons: "Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight"

Pros: "We did not use this flight and I was told that I could not receive a refund."

Pros: "Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room."
Cons: "Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!"

Pros: "Exit row seating."

Pros: "Included check-in baggage"
Cons: "Food options on the menu are very limited"

Cons: "Announce the app download well before boarding so that I can get it. I never had a chance"

Pros: "Crew were ver friendly"
Cons: "Late departure?"

Pros: "Crew great. Very grateful for the cuppa"
Cons: "Headrest low for a tall person. Shoulders sort of rested on it. Notconfy"

Pros: "Landing."
Cons: "Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered."

Pros: "Business class manager really looked after my food allergy requirement."
Cons: "New crew member - belatedly realised I was in business."

Pros: "Free wifi"
Cons: "Crew attitude/explanation of why not able to move into empty row (exit row). Not a nice attitude."

Pros: "Was just like any other plane trip"
Cons: "More substantial 'snack'"

Cons: "Entertainment system wasn’t working"

Cons: "Planes could have been time Half way on the trip they cancel my plane had wait 4 hours late which means I had 12 hours fly from Tass to Towsviile"

Pros: "Toilets were more spacious than normal"

Cons: "Not that much space."

Cons: "Virgin appears to have lost its way in its treatment of business class passengers from Fiji to Brisbane. Gone is the lounge to relax in prior to boarding , long ques and bottlenecks in "priority " lines whilst trying to board and then there is that other affliction that they now suffer from poor quality meals and selection of same Oh well so much for that wonderful experience of flying at the front of the aircraft"

Pros: "Fast flight"
Cons: "Delayed departure due to headwinds for incoming aircraft"

Cons: "No in flight entertainment"

Cons: "Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service"

Pros: "There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time."

Cons: "No food or entertainment provided as part of cost. When compared with service initially provided it's hugely disappointing. No fault of the crew of course. C'est la vie."

Pros: "Everything except for seat comfort"
Cons: "would be good if the seats were softer especially for longer flights"

Pros: "Smooth access and staff persona."

Pros: "Exit row seat"
Cons: "Thieving bastards charging $230 because i made a mistake doing the booking and then they lost my bloody suitcase. !!!!! ."

Pros: "Easy checkin online. Easy bag drop at airport. Staff friendly and helpful. Snack enjoyable."
Cons: "Typical seating, far too cramped. Person beside me encroached on my personal space throughout the flight. Thank goodness it was only a 2hr flight between Melbourne & Brisbane."

Pros: "Everything"
Cons: "Nothing"

Pros: "Flight where great"

Pros: "Crew"
Cons: "Flight was nearly an hour late"

Pros: "Absolutely nothing?"
Cons: "The staff were very rude. The seats did not recline. The flight sucked. I will NEVER EVER FLY VIRGIN EVER AGAIN!!!!!!!!!!!!!"

Pros: "late take off lame excuses"

Pros: "Snack and coffee included."
Cons: "No legroom"

Pros: "Flight was great"
Cons: "All was good"

Pros: "attentive service and relatively comfortable, easy boarding and disembarking"
Cons: "Meal/snack/food was atrocious, was the most disappointing excuse of a snack. We had a choice of a few pieces of cut apple or an extremely thin sad looking granola bar. Expect airlines that offer “full service” to offer something better for the price, also the fact that no fixed TVs or iPads and you have to use your phone to watch movies, at least get a phone holder on the back of the seat."

Pros: "Priority boarding is great"

Pros: "crew"
Cons: "nothing"

Pros: "The staff and service was nice and friendly. The plane took off right on time and I liked that it even arrived early. The price was good too."
Cons: "No headphones offered like Qantas."

Pros: "Staff were excellent.... Best flight I've had in a long time"

Cons: "I missed my plane.so i lost money.but you wouldn't care you made money..sad"

Pros: "Great service"
Cons: "legroom too small and food was minor snack."

Cons: "Dropping off bag queue took longer than checking in. Isnt the whole point of drop bag is to avoid waiting? Took so much longer. Nearly an hour on the queue"

Pros: "Original flight canceled put on earlier flight which was delayed to original departure time."

Pros: "The flight was good. On time. Friendly crew."
Cons: "Bag drop check in was terrible. So slow. Boarding wasn't efficient"

Pros: "Great boarding and efficient flight"
Cons: "The crew - unsmiling, unfriendly and seemed to hate their jobs. Food - meusli bar !"

Cons: "Virgin was responsible for our transfer and did very little to help their international travelers"

Pros: "I paid extra for the new Economy plus seats. Completely worth it and not too expensive. I always fly Virgin Australia to Los Angeles"
Cons: "Airplane food is never great but it's the best you can get."

Pros: "Service was great, aircraft okay"
Cons: "Would have liked a charging point on such a long flight."

Cons: "The food was a couple of cookies....There was no entertainment."

Pros: "Attentive crew"

Pros: "Overall good service"