Flight cancelled due to broken seat. $8 refreshment voucher barely bought a coffee. 3 hours to next flight. Also then delayed.
There were no food or entertainment on this short flight. Friendly staff even before getting on the flight. The seats were snug but it was quick flight
Good flight. On time. No problems. Plane was clean. Service was as you would expect. However nothing special, just a good flight.
Flight was late, food and drink an extra charge, my carry on is five rows behind me, and the seats are too narrow. Don’t ask me to be happy about it
Plane was late and they wouldn’t check our bags through to Tokyo
This time is good . Don’t cancel flight with out early notice .
Plane was cancelled apparently no seat available on any flight so late in the day I would have missed my connecting flight
The flight was canceled. And I had to book on Jetstar to get home
Easy process and no delays. Economy-X seats could do with some lumbar support and the padding in the seat pan was compressed so a little uncomfortable, but LOVE the legroom.
I missed my flight and when trying to book another flight home the virgin staff were not very friendly and accommodating and it cost an arm and a leg. Also the reason for missed flight was a health hazard which for everyone on the flight I chose not to inconvenience everyone aboard and was told I could look into getting so of the cost refunded for the new flights but was told by virgin customer service I should of boarded the flight and caused everyone an unpleasant flight.
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
I got upgraded from economy to business, and the experience was outstanding
Better than expected, normally I don't use this airline because they are too expensive for me, but if you can afford it, good on you, you won't regret it. Regards.
I have never had a problem with flying Qantas, so this flight was the same as any other.
Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
It's only a short trip from Sydney to Melbourne, which i have done many times. The trip met my expectations
Qantas cancelled my flight for no good reason and rebooked me into a middle seat.
Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.
I don’t remember what exactly was served, but I do remember thinking no U,S. airline would try to serve a meal during a 90-minute flight!
The flight was delayed more than half an hour. The checked baggage took ages to be offloaded from the flight. It is also a "full service" flight for two hours over lunch time - served a crappy packet of biscuits for the inflight snack!
Delayed 50 mins. Check in was excellent, boarding was good, everything else was OK and perfectly acceptable for a budget airline. Price was excellent. I noticed this airline had two other flights to our destination cancelled so not very reliable.
Horrible. The people that get this flights are very sick, dangerous and unhygienic
The smells on this plane were disgusting. So many sweaty and unhygienic people i couldn't stand it. I dream of being anywhere else in the world when I am on a JetStar flight they suck.
One of the better flights I’ve had w Jetstar. Smooth boarding, early take off, on time landing, very courteous crew, clean plane.
local frequent travellers know that Jetstar’s flights between MEL and LST are turnaround flights so those in the morning tend to run on time and become delayed increasingly through the day. We observed how the staff at check in and boarding try to assist, guide and facilitate travellers - they were courteous, efficient, amiable while enforcing Jetstar’s baggage requirements. They try to speed up boarding by having passengers board from both front and back. We would take Jetstar again.
The issue was a 4 hour delay to takeoff with very sketchy information provided about the available of the flights delay. Passengers were not informed of gate changes and how long the delay might be. It ended with a late night 2 hour drive to our home which was not ideal for elderly people.
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Comfortable seats, boarding was easy and staff were very nice.
The plane was new. There are two rows of business 2 x 2, but the seat pitch is the same as the rest of the plane (3 x 3). Carry ons must be weighed and tagged before boarding. Do this at home to avoid nasty surprises.
