Good flight. On time. No problems. Plane was clean. Service was as you would expect. However nothing special, just a good flight.
Plane was late and they wouldn’t check our bags through to Tokyo
Only answered OK and poor as there was no entertainment and I didnt have any food
Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.
I liked everything about the experience but would have liked some free snacks!
Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent
Boarding was smooth after a 25 min delay. Notification of delay could be more efficient and change in boarding gate was not notified on the flights board or app.
Very good experience, considering the short flight the meals were served promptly after takeoff.
Very poor. Flight was cancelled due to captain exceeding hours. Told to fend for ourselves for 12 hours until a new flight could be done. This meant overnight accommodation in Hobart. Next plane was delayed and no food onboard. No apologies from Virgin. Extremely disappointing.
Plane was cancelled apparently no seat available on any flight so late in the day I would have missed my connecting flight
Improved experience over our last years flight when also we flew local but on an international scheduled flight. The double processing is still unwelcome i.e. by security and then by border force having to produce a licence and boarding pass repeatedly on departure and return. Obviously suits the airline rather than the local traveller. The flight and crew were good though a helper on return was offhand having to push the wheel chair did the bare minimum we felt.
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Overall good trip I find seats a bit hard. We were waiting on board for about an hour for 2 passengers with some document issue. This main our arrival late for our pickup person.
Very quiet plane!! One of the quietest planes we have been on.
Comfortable seats, boarding was easy and staff were very nice.
The crew were great. The seat was older than an old Holden with a big metal bar sticking right into my back. The passenger next to me complained that hers was the same. The pre purchase system for food was disappointing as the pie/quiche took 20 mins to warm up, arrived too hot and with no utensils. It was one of the most uncomfortable flights I've ever been on.
Boarding was easy and unstressful, though the early "final call" was a bit off-putting. The crew were pleasant, and the seats were comfortable. The prices for food and drink were reasonable, apart from tea and coffee, where simple percolated coffee was charged at espresso prices. Deboarding was OK, though some Jetstar passengers appear to have a bad habit of pushing forward from their assigned rows, making it more difficult to get out for passengers that have paid a premium to sit up-front. Jetstar might want to look to address this to stop it from spreading.
Flight departing too early at 06.15 Difficult to get to airport
They experienced problems with the opening of the front door when we flew into Adelaide
