Daily cleaning, installation of cabin HEPA filters on flights from Cairns
Qantas Airways, Virgin Australia and Jetstar have all waived their change and cancellation fees on flights from Cairns to Worldwide. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Cairns to Worldwide.
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Scores according to KAYAK customer reviews
Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Pros: "Everything was fine, a bit late taking off but the time was made up"
Cons: "The plane's interior needed a makeover, as is old"
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "Good food and entertainment"
Pros: "fast trip from japan all ontime quick boarding and unloading"
Cons: "the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option"
Cons: "No screaming children"
Cons: "Flight from Bangkok was delay and miss the connection flight."
Pros: "I had to change flights to LA."
Pros: "Snacks and the drinks are good. Boarding are pretty smooth."
Cons: "Dinner and breakfast are not too good. We waited for long period of time for the luggages."
Pros: "Helpful staff, well informed"
Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Cons: "Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg."
Pros: "All good"
Pros: "I always enjoy the flights that have the in-seat entertainment."
Cons: "No complaints."
Pros: "Individual usb charge port and meal"
Pros: "Cleanliness and comfort of plane, professionalism and courtesy of staff. Quiet, dark cabin allowed for restful trip."
Cons: "Not enough legroom or seating area... Obviously you are downsizing, hoping that people will spend more to upgrade."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "They had free wifi!"
Pros: "Chargers in all the seats, great movies, great food."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "Assistance is good."
Pros: "Everyone and everything"
Pros: "Overall, one of the best international flying experiences I have ever had."
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Cons: "The wheel on my bag was smashed..."
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good"
Cons: "The entertainment on board was really disappointing"
Pros: "Was impressed with all aspects of Air Calin. Great staff - nice plan - lovely service including food."
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Pros: "The crew were friendly and supportive. The premium economy meal was excellent."
Cons: "The seats were small so the overweight person next to me used up a lot of my personal space."
Cons: "It was late"
Cons: "Hot food disgusting."
Pros: "Excellent service"
Cons: "Food was more wordt than in the past"
Pros: "Left on time and arrived on time."
Cons: "Mobile phone does not have all the bells and whistles to hook up with downloads. Prefer screens on back of seats."
Pros: "I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight."
Cons: "Announce the app download well before boarding so that I can get it. I never had a chance"
Cons: "It would have been a normal trip but we were delayed about an hour in Cairns because the passenger count didn’t add up to what the computer said. This made it very tight to catch our next flight. Barely had time to use the bathroom."
Pros: "Crew great. Very grateful for the cuppa"
Cons: "Headrest low for a tall person. Shoulders sort of rested on it. Notconfy"
Pros: "Free WiFi and a snack of crackers and a dip."
Cons: "All good!"
Pros: "Toilets were more spacious than normal"
Pros: "fast boarding"
Cons: "better movies"
Cons: "WiFi didn't work and the movies were dubbed over"
Pros: "Smooth access and staff persona."
Pros: "Flight where great"
Pros: "Absolutely nothing?"
Cons: "The staff were very rude. The seats did not recline. The flight sucked. I will NEVER EVER FLY VIRGIN EVER AGAIN!!!!!!!!!!!!!"
Pros: "I loved the food and friendly airline staff. They were very accommodating."
Cons: "I have no complaints."
Pros: "Smooth flight and on time departure and arrival."
Cons: "Staff need training in using the sound system, speaking slowly and clearly."
Pros: "Good service, friendly staff. Amazing how fast they board a plane!"
Pros: "-Professional, clean. Staff seemed happy to be there. -Use of both front and rear boarding allows for faster departure."
Cons: "-Need clearer instructions or a crew member to direct passengers to front or back of plane. -In flight entertainment depends on predownload of an app."
Pros: "attentive service and relatively comfortable, easy boarding and disembarking"
Cons: "Meal/snack/food was atrocious, was the most disappointing excuse of a snack. We had a choice of a few pieces of cut apple or an extremely thin sad looking granola bar. Expect airlines that offer “full service” to offer something better for the price, also the fact that no fixed TVs or iPads and you have to use your phone to watch movies, at least get a phone holder on the back of the seat."
Pros: "Priority boarding is great"
Pros: "The staff and service was nice and friendly. The plane took off right on time and I liked that it even arrived early. The price was good too."
Cons: "No headphones offered like Qantas."
Pros: "It was a full flight but take off and landing were on time and staff and service was good and friendly."
Pros: "Staff were excellent.... Best flight I've had in a long time"
Cons: "I missed my plane.so i lost money.but you wouldn't care you made money..sad"
Pros: "Check in was easy and the flight was on time. Good service"
Pros: "Great service"
Cons: "legroom too small and food was minor snack."
Pros: "Courteous, friendly staff."
Pros: "Comfortable seat"
Cons: "Lack of communication - flights to and from Brisbane to Sydney 2/3 hours late in departure."
Pros: "Great plane, good service and attitude of the flight attendants."
Cons: "We were delayed due to weather. Nothing the airline can do about it. But still do t like it. Great"
Pros: "Great boarding and efficient flight"
Cons: "The crew - unsmiling, unfriendly and seemed to hate their jobs. Food - meusli bar !"
Cons: "Virgin was responsible for our transfer and did very little to help their international travelers"
Pros: "Boarding procedures were good, check in went smoothly."
Cons: "Horrible attitude of crew, didn't appear to care for their passengers or concerns. No entertainment available and assistance for such not provided even when requested. Food ?"
Pros: "Easy bording process. Left early and smooth flight."
Pros: "The flight was very good."
Cons: "What I didn't like was having my flight changed from the original 7 pm to 5 hours earlier! It messed up our arrangements and meetings with others."
Pros: "The checking-in in Perth domestic terminal was very fast. The flight was less uncomfortable than usual for the economy class."
Cons: "The lack of food options."
Pros: "Flight attendants recognized my discomfort, asked about pain. Gave me ice, pain medication and water for my toothache. Great job."
Cons: "The toothache."
Pros: "Like the corporate image & modern design of different facilities etc. The check-in was nice & smooth."
Cons: "No greeting or smile from crew staff (I think it's important as it shows welcoming)."
Cons: "rude check in staff poor safety issues no comms when diverted to another airport damaged luggage AGAIN..."
Cons: "Crying babies!"
Cons: "no entertainment only back lab was available long ques i only fly virgin at least 6 x times a year"
Pros: "Flight crew were lovely."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Pros: "like that the cabin crew didn't come around and there snacks and refreshments were provided, perhaps it would be good to make a mention of this on the flight before, so everyone is aware though."
Cons: "The flight was delayed and I missed my connecting flight. Had been travelling for 30 hours and just wanted to get home but didn't get home till 4 after the time I meant to arrive."
Pros: "Departed on time. Nice smooth fast flight"
Pros: "Automatic check-in was really easy to use and everything worked very well and looked modern and stylish. Flight was great, very smooth, good service and the airplane was in great condition. Luggage arrived on the belt very quick after landing."
Cons: "WiFi on airplane did not work."
Pros: "Departure on time"
Pros: "Flight depart on time and arrive a bit earlier than expected Cabin crews are very imformative and friendly with smile always on their faces."
Cons: "Chair was too small and couldn't lean backward which was quite unconfortable."
Pros: "It didnt happen so not much"
Cons: "They cancelled the flight and didnt tell me. The only reason i knew is Tripcase sent me a notification"
Pros: "Did not give us a hard time about bags that were a little over weight."
Cons: "The snack"
Cons: "Airline lost our bags on way to Australia so we had to buy extra clothing and personal items while here. Then airline charges us $65 because our bags are overweight with the things we had to buy because of lost bags."
Cons: "Seating is not spacious. No free snacks or beverages. But the price was right!"
Pros: "Plane was clean. Crew were professional. Ahead of schedule arrival."
Cons: "It's an economy airline, so it has the usual compromises on entertainment and refreshments."
Pros: "They charge extra for a seat, carryon bags, soda... most expensive carrier"
Pros: "All were very good."
Cons: "Be sure to book your luggage in advance to avoid high fees."
Pros: "Aircraft had a device holder. Good idea!"
Pros: "It was clean and spacious."
Cons: "I wish entertainment and/or snacks were provided."
Pros: "Don’t expect miracles"
Cons: "Staff rude..was very cold and we also dindt get any glass of water never use this company anymore"
Pros: "Loved we departed on time & landed a little early"
Cons: "That we had to abort a landing & circle round to try again."
Pros: "We paid for extra legroom seats because we were so uncomfortable on the flight up to Cairns. It was worth the money to be comfortable. As it happens it was an older plane with more room anyway."
Cons: "Was disgusted that I had only a 6kg small carryon suitcase & a laptop in my handbag (6kg) and had my carryon taken off me & put on the next flight & not getting delivered until 10pm tonight!!! Plus had to pay $60 and buy some clothes to wear to event tonight as luggage won’t arrive in time. Will never fly Jetstar again!!!"
Pros: "Perfect landing!"
Pros: "no concerns - had a seat free next to me which made it a pretty perfect flight"
Pros: "Staff was courteous On time"
Cons: "We had to pay to check in our luggage Seats were uncomfortable Nothing to drink for free, coffee or water would Ben appreciated No entertainment"
Pros: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit."
Cons: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit. Now in flight service provided except water on request."
Cons: "Not one of the better airlines."
Cons: "Boarding was late and congested Not organized"
Pros: "Very capable crew flying in terrible conditions with high winds. Flights after our take off were suspended due to appalling weather."
Cons: "There's little to like. Extremely cramped conditions. Poor food and beverage. Avoid if you possibly can."
Cons: "All food and drink service needed to be purchased. Had an issue with a lost wallet left on the plane, and limited help in retrieving it."
Cons: "Impossible to sleep"
Pros: "Clean planes."
Cons: "Hidden last minute weight fees on carry ons. In our case an extra $360. This is apparently a common complaint. Terrible scam."
Pros: "Nice crew"
Cons: "The plane was freezing, and there were no TVs for entertainment or blankets to help mitigate the cold"
Pros: "Friendly Staff"
Cons: "There was a huge delay, all the flights I bypassed with Virgin because they didn't leave early enough left long before us. While we were waiting they didn't even post anything at the gate. Once on the plane the seats were among the tightest I have ever experienced. They even charge for coffee. I won't use them again if I have an option."
Pros: "Boarded on time"
Cons: "15 mins late departing"
Pros: "Fairly efficient, cheaper price."
Cons: "Had employee going down boarding line with a scale charging extra $50 if you were over their ridiculously low weight limit for a carry on bag. Had no problem with same bag on numerous other airlines."
Cons: "Surcharge up to $160 if exceeding 7kg of all your carry on bags (including personal item). Rude employees relating this info to me and my husband."
Cons: "Was charged over $400 because I didn't know I had to add how many bags and how much weight when booking ahead of time, and had two large bags. Never use!!!"
Pros: "So many problems with them trying to add baggage fees at gate that there is nothing that can get me to fly Jet Star again. We were under the 7kg checkin bag requirements so they started weighing our personal items to put us over so they could charge another $50. The line got slowed to the point they had to stop this scam."
Pros: "on time departure and arrival"
Cons: "the extra service fees for luggage, and they didnt actually check at the gate"
Pros: "I have used this airline several times for short (2h30) and long (8h) haul flights and they are just aweful. Only certain people get food (even on the long haul), horrible staff that look down on you and ignore you, uncomfortable seats that make you feel like a sardine. Just aweful"
Pros: "Won't book with jet star again"
Pros: "I have taken 2 Jetstar flights this week and both departed over an hour late ! Frustrating!"
Pros: "Had a seatbelt"
Cons: "Seat did not recline. Crew said was broken. Second crew said didn't recline because near exit. Think should be informed of this when allocated seat"
Pros: "At Cairns they placed me on an earlier flight Thank you"
Cons: "As above"
Pros: "The cabin crew were most helpful in helping me get out of the plane first, and escorting me into the terminal to find the fastest way of getting to the international terminal. I am most thankful to them."
Cons: "The flight left 2+ hours late and I nearly missed my international connection in Brisbane"
Cons: "I thought my ears were deceiving me when they mentioned 3 AUD for lavatory use! Inhumane! And that's on top of having to pay for my check-in luggage. I felt completely dooped! Traveling through the outback, I had no scale, no wifi, etc. And after paying an exorbitant amount, we were STILL given hassles for our carry-on.. Apparently if you "wear" your luggage on your body, it's free of charge (but on aggregate, it still adds to weight & balance of the plane). And how this all contributes to fast handling is beyond me. Moronic rules! Of all the great times I had in Australia, JetStar was the only utter disappointment I had to endure! Never again!"
Pros: "Fast check in process, fast boarding"
Cons: "Overpriced excess of luggage. Classic trick only used by the cheapest airline companies."
Cons: "Serve a hot pot pie without cutlery! Charge for coffee and pop, not even getting one free?"
Cons: "No entertainment"
Pros: "Nothing. Thought we had booked Qantas and got Jetstar"
Cons: "That the flight ran late That the menu is disgusting. Nothing fresh. No originaliry"
Cons: "Flight was actually Jetstar so the service was worse and no meals were included on a long flight."
Pros: "We can't remember his name but the cabin crew leader was excellent with a great sense of humour. He really "made" the trip. He was also firm but in a polite way when someone stood up before they should have. We didn't have anything to eat so can't comment on the food. Carolyn and Andrew Dowling"
Cons: "2h delay"
Cons: "The flight was delayed then check in staff were rude"
Pros: "Nice new plane. On time. Infant travel cot can be checked for free."
Cons: "Turned up at the airport and they wanted $50 for the first 15 kg then $15 PER KILO for checked baggage. I had tried prepaying on my mobile phone and they wanted $50 plus a $25 service fee. Turns out if you use a laptop there is no additional $25 fee. Don't wait until you get to the airport to pay for checked baggage! Only free beverage is water. Soft drinks are charged for. No free pretzels or anything."
Pros: "Competitive price"
Cons: "Cramped and minimal service"
Airlines flying from Cairns have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cairns
Masks required on board, masks provided on flights from Cairns
Social distancing seating
Middle seats unavailable to book on flights from Cairns
Testing for antibodies, testing for symptoms for flights from Cairns
Waiving of change fees. Search flexible flights from Cairns