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The crew were great. Very clear on the p.a. System and good service.

The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this.

On time; baggage fees are by weight

Seats were not very comfortable; you pay extra for anything;

Nothing

Service is terrible, they constantly change the rules so its different every time. They don't serve beverages on domestic flights but they also don't let you bring your own. They charge per kilo for bags being overweight. They weigh your carry on plus your personal items which can only add up to 7 kg and will charge you if you are over even if by just 1kg. Do not ever fly with jetstar.

All support costs a fee...not even tea was free

Helpful checkin staff and air stewards. Ran on time and would pick Tiger over Jetstar.

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

Having to put my own luggage tags on only to be told by a fit man “ they’re upside down!’l he should’ve put them On !!

Not much

Check in was terrible. The kiosks were not working and there was NO staff available to instruction or to ask questions. The check-in and bag drop off lines elevate terrible. I believe a big problem is they only allow one bag including carry-on and there were no signs indicating this!

Can watch movies by phone

The food, the service are very normal

Very friendly

First class was dirt

Took forever to disembark from plane

Very smooth flight.

Could use more leg room. When the seat in front of you is reclined it is practically in you face.

The view

Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen.

Excellent seat comfort & entertainment options. Food was average.

No vegetarian meal options

The crew were great. Very clear on the p.a. System and good service.

The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this.

Very smooth flight and the best landing ever! did not feel or know we had touched down.

On time; baggage fees are by weight

Seats were not very comfortable; you pay extra for anything;

Onboard staff are friendly and efficient.

Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full.

new plane, friendly crew, on time

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Easy, cheap and great for short-haul flight

cramped, but was on a new plane which was actually much better than other tiger flights i've taken!

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

Exactly what we expected. No entertainment no food

I hadn’t seen the option to book my luggage so when I arrived in the airport I had to pay extra for my luggage (I assume this is more feedback for kayak then for Jetstar). The crew helped me really well to add my luggage but the extra fee was kind of a bummer.. Had a great flight, beautiful airplane and wonderful crew.

Didn’t get food or entertainment so not applicable

Got here early! Love that!

Nothing.

Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !

Easy, cheap and great for short-haul flight

cramped, but was on a new plane which was actually much better than other tiger flights i've taken!

new plane, friendly crew, on time

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Efficient, convenient and quick

The crew were great. Very clear on the p.a. System and good service.

The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this.

Nothing

Service is terrible, they constantly change the rules so its different every time. They don't serve beverages on domestic flights but they also don't let you bring your own. They charge per kilo for bags being overweight. They weigh your carry on plus your personal items which can only add up to 7 kg and will charge you if you are over even if by just 1kg. Do not ever fly with jetstar.

All support costs a fee...not even tea was free

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Having to put my own luggage tags on only to be told by a fit man “ they’re upside down!’l he should’ve put them On !!

1 hour delay with no prior announcement

This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

Pay extra $500 for my luggage. Still do not know why.

The entire experience

Boarding was a breeze! Staff was very friendly

No free snacks or beverages... only available to purchase

So I told them I was going to have luggage but they didn’t have it at the check in counter. Then they charged me $195 for 1 bag that weighed 24kg. Are you joking?? Then, the woman says we’ll we can upgrade you to an exit row seat for free. I thought that sounded awesome, extra legroom and all, so of course I accepted. When I get on the plane, my seat was in the row ahead of the exit row, with no extra legroom. The flight attendant said that the row i was in is considered an exit row as well. Here are the problems: 1 even if I didn’t tell them I was taking luggage, who the hell would pay to take one goddamned bag for $195 when the entire flight cost $150?! 2 imagine I paid for the exit row seat and they stuck me in the row ahead of the exit area so I had no extra leg room I would be extremely angry. Lastly, everything on the flight is for order, nothing is free not even water. I would never, ever, fly jetstar again even if the only alternative was to walk.

Crew was nice and boarding process was very efficient.

seats were extremely close to each other and incredibly uncomfortable. They didn't even offer a glass of water without payment. Literally everything but the air cost money.

All staff on ground and in flight very pleasant and helpful

I,ve no complaints

Extreme difficulty in check in and bag drop process waited over an hour and combined with security almost missed the flight.

This was a simple no frills flight cost is low because extras are just that extra.

Seats are paper thin, so much so that i got pushed every time the gentleman behind me moved his knees.

Great boarding process, friendly staff, clean cabin, perfectly on time. Espresso martinis!

N/A

Delayed 8 hours, offered little reimbursement for removing an entire day of their customers.

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

Onboard staff are friendly and efficient.

Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full.

Was not on the flight because the international flight was canceled. Had to get a direct flight from Gold Coast to Japan.

Efficient, convenient and quick

They got me were I was going, just as it says on the tin.

Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne.

not many snack options

Boarding and flight staff very friendly and efficient. Comfortable flight despite a small amount of turbulence. A good flight despite what I listed in my dislikes section

45 minute departure delay due to technical problem with the aircraft. I enjoyed my onboard meal but my wife did not. Silly Japanese game show as audio visual entertainment.

Food and service was good. SilkAir is always our first choice in the region

It would be good if seats had somewhere to hang a tablet

Good crew

No individual entertainment like behind the seat TV.

Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.

The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.

Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.

The food was fine

Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection.

Same as the previous review

Crew friendly

Bag drop lineup ridiculously long. Flight late departing. Black tea $4. Missed our transfer to port Douglas and had to wait 2 hours to the next. Not happy.

Boarding was a breeze! Staff was very friendly

No free snacks or beverages... only available to purchase

So I told them I was going to have luggage but they didn’t have it at the check in counter. Then they charged me $195 for 1 bag that weighed 24kg. Are you joking?? Then, the woman says we’ll we can upgrade you to an exit row seat for free. I thought that sounded awesome, extra legroom and all, so of course I accepted. When I get on the plane, my seat was in the row ahead of the exit row, with no extra legroom. The flight attendant said that the row i was in is considered an exit row as well. Here are the problems: 1 even if I didn’t tell them I was taking luggage, who the hell would pay to take one goddamned bag for $195 when the entire flight cost $150?! 2 imagine I paid for the exit row seat and they stuck me in the row ahead of the exit area so I had no extra leg room I would be extremely angry. Lastly, everything on the flight is for order, nothing is free not even water. I would never, ever, fly jetstar again even if the only alternative was to walk.

This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

No issues with the flight itself or crew however the flight was rescheduled after booking from 11.45am departure to 8.35pm (then urther delay of 30m on day).

On time

They nickel and dime you for every possible thing. $100 per suitcase to check in is ridiculous. On top of that, they charged $49 extra for hand luggage that was overweight, claiming that it's "dangerous" to other passengers if heavy luggage is overhead. They couldn't explain how $49 excess weight fee solves the problem if my hand luggage is still stowed overhead. Everything about this airline is a scam, and I will never fly them again. They made me livid.

all ok.

nothing

All is good. Check in great. Boarding great.

Don't like crew pulling out my charge cords or ear phone jack so early into the landing process.

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

Full plane yet service went well.

Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown.

On time flights

All was good