Daily cleaning, installation of cabin HEPA filters on flights to Cairns
Virgin Australia, Qantas Airways and Etihad Airways have all waived their change and cancellation fees on flights from Worldwide to Cairns. Confirm policies on booking site.
Etihad Airways and LATAM Airlines do not allow booking a middle seat on flights from Worldwide to Cairns.
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Scores according to KAYAK customer reviews
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."
Pros: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Cons: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."
Cons: "Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone."
Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."
Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"
Pros: "Easy great flight. Good entertainment comfortable seats."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Crew were great - happy & fun. Seats 19B & C"
Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."
Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."
Pros: "everything about he flight was perfect"
Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "great food, entertainment & service"
Pros: "Normal standard for that kind of trip"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Pros: "Service good"
Pros: "staff were very friendly"
Cons: "the entertainment equipment had a glitch and not function properly"
Pros: "Could not fault"
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "Good crew"
Cons: "Poor meals in cardboard boxes"
Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"
Cons: "Great gluten free options! Thank you!"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"
Pros: "Short flight . It's ok"
Pros: "Dinner meal"
Pros: "A cut above all others"
Cons: "Seat in last row very uncomfortable"
Cons: "Did not have any meal for the 2h45m flight"
Cons: "Delayed Boarding and they didn't say anything."
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Pros: "Loved the two cords in the seat behind me and the iPad idea"
Cons: "Nothing. Probably the best airline flown"
Pros: "- The kindness of the crew members - The food - The entertaining aboard"
Pros: "The crew was amazing"
Pros: "Seat material (leather) and cushion was comfortable."
Cons: "No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days."
Pros: "They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged"
Cons: "Plane trip was great , baggage pick up very slow. No entertainment on trip Melb to Cairns so can't comment."
Cons: "An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me."
Pros: "Comfy for a cheap flight."
Pros: "Virgin Australia crew members have been extremely courteous in my recent flights with them."
Pros: "fast boarding"
Cons: "Better Movies"
Pros: "Took off a bit late but good communication around it. Comfortable easy and accommodating"
Pros: "Good boarding and friendly staff"
Cons: "Seat and legroom"
Pros: "Boarding the plane from both sides was efficient."
Cons: "Entertainment system inoperative"
Pros: "Staff,service, ease of boarding"
Cons: "Small space leg room, lack of content on entertainment"
Pros: "although late leaving we made up a bit of time."
Cons: "No inflight entertainment, no sweets on descent and the staff were grumpy"
Cons: "Un-personal and clinical in approach to guests...especially as we are paying guests! Had just returned from overseas, flying Qantas and Singapore airlines.... virgin was decades away."
Pros: "Nice crew and fast and smooth flight"
Cons: "Didn't go much on the snack food!"
Pros: "Very friendly"
Pros: "Check in was easy and I could not have asked for a better crew who were pleasant and helpful . Each and every flight in Australia on Virgin Australia has been made so easy for me with the help I have received from the crew with my husband who has mobility problems . seats very comfortable"
Cons: "There is no negative with this airline from ground crew to air flight attendants"
Pros: "Overall comfort of both plane and staff"
Pros: "Had more then normal snacks."
Cons: "High numbered srat assignments board fron back of plane. This requires you to climb down & up stairs with carry-on bags. Would be good to mention when making reservation & seat assignments."
Cons: "There was an extremely long line at check-in with only a couple of Virgin Australia attendants working. Despite the line (of several hundred people), the staff appeared to have no urgency about moving customers through the check-in process, and at one point two of the the three workers quit working, packed up and left. Replacements arrived five minutes later and took another five to ten minutes to set-up before helping customers - leaving one agent for the overflowing line. Total wait time for check-in alone was over 1 hour."
Cons: "Boarding made half passengers drag their carryon luggage down stairs, then drag them up the plane. Not acceptable! Almost pulled my back out."
Pros: "Very helpful"
Pros: "Flight was on time"
Cons: "All food had to be purchased and there was no wifi"
Cons: "As it is alliance with Singapore Airlines for international connecting but didn't felt any reasonable reason for not serving snacks."
Pros: "I fell asleep on the way to Mackay and the crew placed snacks out for me so I didn't miss out when I woke up, they read my signals and ensured I was looked after. Thanks & Merry Christmas"
Pros: "Staff were friendly and service was good.Flight was on time and my husband made his connecting flight."
Cons: "Only 2 toilets for economy passengers on a full flight."
Pros: "It was a good flight. Arrived on time"
Pros: "Food was terrible!"
Cons: "Delayed departure."
Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"
Pros: "Very nice staff"
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Pros: "Comfortable seat than other airlines. Good movies choices."
Cons: "Didn't have wifi"
Pros: "No significant problem"
Pros: "Comfortable short flight"
Cons: "Over 4 hour delay and was told they had to wait for the paint to dry????"
Pros: "Check in staff most helpful,traveling with oversize lougage,surf board and kites along with carry on.no fuss and searched seating so l had a spear seat on red trip home.thanks"
Pros: "Great crew and good service."
Cons: "Two things - I dont like is the size of the seats. They are far too small. Most people are relatively big these days and when you sit next to a large person or between two large people the whole flight is so uncomfortable. The other thing is the air vents - no where near enough air coming through those - please fix :("
Pros: "It was an enjoyable flight and we were well looked after by the staff"
Cons: "My flight was cancelled and I was put on another flight 1 hour 20min later, this meant having to rush. I bought the tickets based on time, and did not expect to have to run"
Pros: "New clean plane and great service. This flight was far more comfortable than previous flights over this long distance."
Pros: "Glad I wasnt conecting internationally..Plane problems..Other airlines might have offerred some compensation for 2.5 hrs late.."
Cons: "Otherwise fine"
Pros: "Flight crew were great."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Pros: "Everyone was super helpful and friendly."
Cons: "Wasn't happy that my suitcase was broken for such a short flight from Brisbane to Cairns"
Pros: "Smooth boarding"
Cons: "Small seats, which did not recline at all, to the great discomfort of several passengers in our area, including us. With particular physical limitations due to old wounds, i have to say it was painful and unexpectedly difficult for the nearly 3 hours of incarceration. Partly this was exacerbated by the lump of head rest not moving high enough away from my shoulders. My travel companion has a head rest which was also wrecked, come away from its frame and unable to be sorted properly. In all, a poor set up for a flight."
Pros: "The egg and lettuce sandwich was fresh and delicious! A bigger serving would have been nice. The Cadbury biscuit chocolate was also a perfect match with a coffee."
Cons: "The inflight entrainment could have been more extensive. For example the big fat Greek wedding advertised in the inflight magazine wasn't available as a selection."
Pros: "On time & comfortable, with reasonable food."
Cons: "Service from flight attendants wasn't as friendly as usual."
Cons: "cost of going over baggage weight was extremely high"
Pros: "Crew wasn’t that polite."
Cons: "Anything extra"
Cons: "Jetstar is just an airline that charges for everything. No customer service or personality. The carry-on bag rules apparently are not the same for everyone. Several people had multiple bags well exceeding 7kg. Of course the rest of us had to pay the bag fees. Just a company of crooks."
Cons: "Seats quite uncomfortable. Could feel the seat structure through the sestback."
Cons: "We had a row of drunk boys directly behind us. They drank non-stop, were extremely noisy and obnoxious - standing in the aisles, shaking seats, and yelling/singing non-stop. Worst flight I have been on this year as the crew did nothing to address this issue despite numerous complaints. P"
Pros: "After we finally got checked in after standing in line (1.5hrs), due to the previous night's storms (& finally had to argue with staff, after they had already announced final check in)- everything else went off without a hitch. The flight operated- a plus when compared to my two previous JetStar bookings."
Cons: "I organization of staff who had told us at "we would be fine" in the line we were in- only to be hurried to the "final check in desk" and have the staff there tell us to get back in line."
Pros: "Boarding was a breeze! Staff was very friendly"
Cons: "No free snacks or beverages... only available to purchase"
Pros: "All staff on ground and in flight very pleasant and helpful"
Cons: "I,ve no complaints"
Cons: "No food or entertainment. Seats do narrow and MINIMAL leg room"
Pros: "Same as the previous review"
Cons: "Pay extra $500 for my luggage. Still do not know why."
Pros: "Crew was nice and boarding process was very efficient."
Cons: "seats were extremely close to each other and incredibly uncomfortable. They didn't even offer a glass of water without payment. Literally everything but the air cost money."
Pros: "Crew friendly"
Cons: "Bag drop lineup ridiculously long. Flight late departing. Black tea $4. Missed our transfer to port Douglas and had to wait 2 hours to the next. Not happy."
Cons: "The entire experience"
Pros: "This was a simple no frills flight cost is low because extras are just that extra."
Cons: "Seats are paper thin, so much so that i got pushed every time the gentleman behind me moved his knees."
Cons: "So I told them I was going to have luggage but they didn’t have it at the check in counter. Then they charged me $195 for 1 bag that weighed 24kg. Are you joking?? Then, the woman says we’ll we can upgrade you to an exit row seat for free. I thought that sounded awesome, extra legroom and all, so of course I accepted. When I get on the plane, my seat was in the row ahead of the exit row, with no extra legroom. The flight attendant said that the row i was in is considered an exit row as well. Here are the problems: 1 even if I didn’t tell them I was taking luggage, who the hell would pay to take one goddamned bag for $195 when the entire flight cost $150?! 2 imagine I paid for the exit row seat and they stuck me in the row ahead of the exit area so I had no extra leg room I would be extremely angry. Lastly, everything on the flight is for order, nothing is free not even water. I would never, ever, fly jetstar again even if the only alternative was to walk."
Cons: "Over 1.5 hours to check our bags, delays, baggage fees"
Cons: "Extreme difficulty in check in and bag drop process waited over an hour and combined with security almost missed the flight."
Cons: "Jet star line to check in was very long with only two people working"
Pros: "Good seat and small load so could move around"
Cons: "No entertainment and charges for everything."
Cons: "My husband is 6.7 feet tall, we were trying to change seats for him for over 2 weeks and wasn't able to do ( need exit raw or extra leg room)"
Cons: "Luggage fees"
Pros: "We got there no leg room"
Cons: "No leg room a320"
Cons: "I contacted Jetstar several times months before traveling to cancel my flight and obtain a refund they refused"
Pros: "Cute flight attendants."
Cons: "Unexpected fees for baggage. $255 additional fees!!! Charge for soft drinks and water! Lost my bag to rub salt in the wound. Unhelpful and disrespectful counter staff! Customer service is clearly not part of company training or culture. Nearly impossible to get customer service via website. I had better luck getting a phone number using google. I travel nearly every week on business and have never experience such poor service. I will never fly this third world airline again."
Pros: "Did not order any food, so there were no surprise charges."
Cons: "Hidden fees. I will never book another flight with Jetstar."
Pros: "Boarding went quickly because thry use front and back entry ways but be warned, take away cups not allowed."
Cons: "Baggage drop/self check-in was a huge inefficient line and the check-in lines were actually moving faster. What's the value of early check-in? And of course you pay for everything, bags, snacks, food and even coffee. In the end, it doesn't seem worth it."
Cons: "Was given 3 different instructions about how and where to check in. And their fees for checked luggage are exorbitant compated to other airlines."
Pros: "As you wait in line to board an employee is going down the line with a scale checking each carry on bag for weight. The same bag I've carried on multiple flights without problem. I'm told my bag will cost me an extra $50. Their weight restrictions are about half the norm evidently, so just plan to add $50 to your ticket price. Also everything else is extra as well, so don't be fooled into believing your trip is really just the price of the ticket (as it was with every other economy flight I had taken) but something considerably higher. I always travel with a standard size carry on bag and small personal bag and have never had this issue with any other airline."
Cons: "Deceptive ticket prices and policies."
Cons: "Beware, they charge $15 per kilogram for over weight luggage."
Cons: "There were 2 employees I spoke with when checking in about my carry on baggage and they didn't say anything. Then Jetstar sends someone to the gate with a scale to catch everyone they have already let through with bags to see if they can hit us with the most expensive bag fee since it is gste side at that point. It was a shady move since we would have paid much less at the check in desk. Not cool!"
Pros: "Overall a good experience!"
Cons: "I did not like having to pay extra charges for luggage after I chose by booking. I thought I was choosing a "deal" and it was not the great deal I thought I had."
Pros: "We landed safely. That's about it."
Cons: "Airline cares more about money than happy customers. Disappointed. Customer service was far from helpful and passive aggressive, despite the fact that the error was on their mobile website (wouldn't let me add baggage) and so I was forced to buy it at the airport which cost like 2x as much. They wouldn't help adjust. Plane was also very dirty."
Pros: "I liked the courteous service. Smooth flight."
Pros: "The plane was relatively new."
Cons: "Boarding was late. Food selection was poor Entertainment choices were slim And obviously charging for luggage and food sucks."
Pros: "Flight agents were nice enough and that's about it."
Cons: "The gate agent makes everyone weight their bags to verify they are not over 7kg which is crazy. Super rude about whole process as well. The chairs are so close that a rather large woman behind me had her knees digging into my back because there wasn't sufficient room!! No, she wasn't 7 foot tall. Probably 5'7""
Pros: "I am still in denpasar"
Cons: "The Jetstar domestic flight from Sydney to Cairns unexplicably left from the international terminal and we missed our flight due to that. The employees at Jetstar were rude and unhelpful. Jetstar cares only about money and not about customers' safety and security. They never even asked for our passports to verify that we were the actual ticketholders! However, they made sure to charge us every penny possible for our luggage. I could not get a simple cup of water on the flight without paying for it. Jetstar is a terrible airline and I would not recommend it to anybody!"
Cons: "Gate agent assumed we didn't speak English so she re-assigned us from an exit row to the back if the plane. Agent didn't ask us if we spoke Eng (we are native Eng speakers). When we realized what she was doing, she was surprised that we spoke Eng but continued to re-assign us. Extremely poor service. Will not fly Jetstar again."
Cons: "2h delay"
Pros: "The flight attendants getting on the plane were nice. Otherwise, I had no interaction with them."
Cons: "This airline has many hidden baggage fees, and they are more expensive at the airport than online. They also charge an exorbitant amount of money for each kilo over your reserved baggage weight. The staff working at the counters is extremely rude."
Cons: "Baggage allowance for international flyers and charges for excess baggage !!! Obscene !"
Pros: "The check-in woman was a gem! Due to Australia's strict carry-on policy - one item, period - I had to repack my luggage, which contained a fragie printer that had been in my carry-on when I could have it AND a computer bag. The Jet Star allowed two checked pieces, and the agent gave me all the time I needed to make the changes. She then marked the bag fragile, and sent me to the oversize/fragile bay with it. It arrived in PNG rattled, but working normally.The woman was a peach!"
Pros: "The plane was very clean and the leather seats were very comfortable. The flight attendants and check-in desk team were fantastic!"
Cons: "The extra fees for ANY check-in luggage, plus the extra fees by the kilo for both check-in and carry-on luggage makes the trip more expensive than other airlines. Lesson learned."
Pros: "Cheap fare"
Cons: "Restricted carry on weight limit"
Pros: "The flight was on time and the crew seemed nice."
Cons: "They ended up charging us for our one bag both ways and it was a very confusing process. The boarding process is laughable and they didn't let people with disabilities and young children board first. We did not have any drinks or food as the airline charged for everything."
Cons: "Despite being on the phone with them twice the day before discussing baggage, nothing was told me and my family paid $1200 at the airport to transport our luggage only one direction. Lousy service, charge for everything, telling everyone I know how horrible of an experience it was and to never, ever fly them!!!! Dr Robert Merrill"
Pros: "Very friendly check in and welcoming staff"
Cons: "All food and drink had to be purchased"
Airlines flying to Cairns have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Cairns
Masks required on board, masks provided on flights to Cairns
Social distancing seating
Middle seats unavailable to book on flights to Cairns
Testing for antibodies, testing for symptoms for flights to Cairns
Waiving of change fees. Search flexible flights to Cairns