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Cons: "Announce the app download well before boarding so that I can get it. I never had a chance"

Pros: "Crew were good but looks like they forgot to serve snacks for few of us at the back, otherwise service was good."
Cons: "Put more attention to customers."

Pros: "All goid"
Cons: "Na"

Cons: "No comment all ok"

Pros: "Easy checkin"
Cons: "Flight was late in leaving. Sat in seat for 45 minutes without moving."

Cons: "flight was delayed"

Cons: "The air pressure in the plane not good causing significant pain I’m my ears"

Pros: "Departure was on time (only fifteen minutes late)."
Cons: "Check-in was a shambles, long lines for bag-drop, despite having booked several months in advance my partner and I could not sit together, the flight and landing was particularly rough, no crew announcements, and our arrival airport was chaotic with no signs indicating which baggage carousel to use for baggage collection. It took us nearly 3 hours to collect luggage and depart the airport."

Cons: "Tight leg room"

Cons: "Seats too close together"

Pros: "First time trying the new inflight Wifi - great!"

Cons: "Initial temperature was a little low but it improved"

Pros: "On time"
Cons: "Nothing"

Pros: "Take off was smooth"
Cons: "Food"

Cons: "Flight delayed 1:hour 10 minutes"

Pros: "Quick, efficient, all you want and need for a flight to Melbourne."

Pros: "Free wifi is amazing! This is something all airlines need to take more attention of!! Some airlines have ridiculous charges for wifi."
Cons: "Annoying that they didn’t board via the front and rear exit, but this was probably because it was raining. Half the plane boarded via the “priority pass” would be kinda disappointed if I had a high status only to board with half the plane."

Pros: "I hadn’t better snacks on other virgin flights"

Pros: "Politeness of staff Check in"
Cons: "Using the back stairs Inflight wifi Costs"

Pros: "On time and arrived 5 minutes early. Newer 737 plane so seats didn't have that worn look and feel"
Cons: "Only had slices of apple or energy ball."

Pros: "Flight left on time. Staff were very respectful and hospitable"

Pros: "Seemed like a good pilot - that's most important. Modern Plane."
Cons: "1) The boarding from the rear/tarmac/stairs. 2) The officious attendant at check in. 3) The insane rule that a small carry on (that meets all international guidelines) cannot weigh more than 7 kg. 4) The pitiful beverage service (water/juice/coffee/tea) not even sparkling water. The price was high enough - not to have to put up with these issues."

Pros: "Another delay by 1 hour"
Cons: "I should only book qantas .... virgin are never in time."

Pros: "Virgin Australia’s staff is some of the most friendly and professional staff I’ve flown with. They go above and beyond to be hospitable. Also, this particular flight was an evening flight and they even had complimentary snacks- not just peanuts but actual crackers and cheese. There was a small delay in the beginning due to crew having to come from another late aircraft but they handled it very professionally and despite starting late, still got us to our destination ahead of schedule."

Pros: "Fast check in, friendly staff"

Pros: "clean planes, easy security, good boarding."
Cons: "flight was delayed - we sat on tarmac with doors"

Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."

Pros: "everiting was on time"
Cons: "food: 1 biscuit for a high ticket price - it is too slim"

Cons: "Had to board from tarmac up steep ladder carrying luggage in 95 degree heat. No assistance available."

Pros: "Gate crew gave us extra seats to spread out and flight was around comfortable. Really enjoyed in-flight TV options"
Cons: "We normally love to check prices on KAYAK and then book directly through airlines which we thought we were doing in this incident. But after we booked we realized a third-party website – Webjet- would be handling our tickets which resulted in many problems. We ended up needing to change our itinerary in a simple way that would’ve been easy to do through the airline but webjet would not accommodate without spending $2500 in ticket fees. To avoid that we had to book additional tickets and take an additional flight that ended up being cheaper but quite the hassle that took way longer"

Pros: "On time. Friendly crew. Smooth landing. All you can ask."
Cons: "Checking in took a while longer than expected. But I was still very happy with the service."

Cons: "30 minutes delayed due to errors in paperwork."

Pros: "Better departure gate, more room onboard, so close to the baggage claim and passenger pickup after landing. I fly to Melbourne often, and generally with other airlines....virgin was like a treat."
Cons: "See above"

Cons: "We were delayed transferring because of the Virgin bus being infrequent getting passengers between the international and domestic terminal and almost missed our flights. There was confusion trying to get our bags checked in as they were fast tracking people whose flights were after ours but not us. Then it was awkward being late and last on our connecting flight with everyone glarring at us."

Pros: "Left on time and landed early"

Pros: "Helpful staff"
Cons: "Tiny seats"

Pros: "Flight was ok"
Cons: "The line to bag check was ridiculous and to the door in Sydney."

Pros: "Generally a good flight"
Cons: "Check in & Bag Drop Procedure is very poor. The process needs to be looked at"

Pros: "On time service"

Pros: "Free wine"
Cons: "The plane was delayed. Why. Not quite sure."

Pros: "Good plan, flight and crew"
Cons: "No entertainment. Snack was nut-based, to which my wife is allergic. No alternative."

Pros: "Arrived early"

Pros: "Excellent cabin attendance ratiio to passengers."
Cons: "Seat comfort"

Pros: "Was quick and painless"
Cons: "That we had to go via Sydney wish they were direct to Melbourne"

Pros: "The flight per se was fine"
Cons: "They cancelled our flight and rescheduled us for four hours later midnight before our flight, and as we were on vacation we lost a half day in the airport."

Pros: "Excellent crew & service"
Cons: "Boarding started (& almost finished) before boarding time, sounds silly but ended up being a little stressful"

Pros: "The lounge, flight on-time, courteous staff"
Cons: "Would like more articles in their flight magazine"

Pros: "Generally speaking, I like Virgin Australia."
Cons: "The only problem was we were delayed."

Pros: "Easy to book and check in..."
Cons: "...but they randomly left my bag in Sydney with no explanation, creating very bad experience on a late night flight and causing me to get little sleep that night and following morning and ruining my plans in Melbourne the following day."

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Not much"
Cons: "Remote stand boarding"

Pros: "Seat 26A had a faulty back support, with protruding metal spring/wire."
Cons: "Better maintenance"

Cons: "NOT BEING DELAYED - WHICH RESULTED IN ME ONLY GETTING AT HOME CLOSE THE 2AM IN THE MORNING WITH WORK STARTING AT 7AM!!!"

Cons: "late flights. Poor communication."

Cons: "Boarding"

Cons: "Delayed so long."

Cons: "Flight was delayed by 45 minutes due to **insert one of many excuses here** and then Jetstar misplaced my luggage ( I arrived at 3 pm into Melbourne and my luggage arrived 10.30pm so I spent one of my two nights waiting for the bag to show up)"

Cons: "All good. Got a great seat with leg room so can't complain. Many thanks"

Pros: "The crew was super helpful, made it easy. The best part was the ease of boarding and sticking to time. Highly effecient."

Pros: "the crew was patient and supportive (both flight and ground crew)."
Cons: "the temperature could have been warmer."

Cons: "Free coffee"

Pros: "The crew were amazing and the seats were super comfy. The Captain was very smooth on take off and touch down, he was also very informative during the flight."

Pros: "Efficient boarding"
Cons: "The flight was nearly 40 mins late"

Pros: "Friendly staff"

Pros: "Efficient, convenient and quick"

Pros: "Flight arrived early"
Cons: "Cramped seats, ran out of cheese and crackers at the beginning of the flight, long walk to get out if the terminal"

Pros: "Nothing."
Cons: "Arrogant flight attendants. Not taking care of the cabin."

Pros: "The help I was given whilst checking in."

Pros: "Modern aircraft"
Cons: "Flight was delayed for no reason at all. Rude staff. Forced a domestic flight to land/take off at an international terminal so we had to go through customs control before taking off and after arrival. Pay some more money and fly Qantas or anything but awful Jetstar..."

Cons: "Flight was cancelled and next available was nearly 4hrs later and left late! And then they have the gall to tell you to board quickly. Emails all about trying to frighten you into paying for extra luggage and sell you mediocre food and pay for a seat allocation."

Pros: "Great price for the flights. Friendly enough plane crew. Plenty overhead storage space."
Cons: "Extra for beverages, food. Seats too close together - hardly any leg room."

Pros: "Not applicable... generic flight with nothing special."
Cons: "Extremely terrible customer service with boarding. Our combined carry-on weight exceeded the 7kg. Fair enough, we paid $60 for check-in. However, the customer service rep was awful towards us and then informed us that they would not be able to put our bag on our flight as we would cause a delay. I have a feeling this was just a decision she made to spite us as there were still ~20 minutes until departure. Well, guess what... our flight was about 15 minutes delayed. I don’t work in the aviation industry, but I assume it wouldn’t have taken 35 minutes to load. Her attitude was awful and she provided zero help when asked how when our luggage would arrive and what the process to claim it is. She simply said “I don’t know, enjoy the flight” with a smug look on her face. Never flying this airline again. Thanks to Jetstar for causing an inconvenience on our honeymoon."

Pros: "jetstar is good interstate and quick and efficient"

Pros: "Efficient and fiendly service."
Cons: "There was no entertainment and none was expected on such a short trip."

Cons: "Horribly expensive bag check in if your bag is over the weight limit. It's $26 online at time of booking, but we found that our carry ons were barely over the size limit, in weight, and we were charged $60 PER BAG at the check in."

Cons: "Seats unusually small. Unlikely to fly this airline again"

Pros: "On time Polite and friendly crew Way better than Qantas"

Pros: "The desk agent told me it would cost 75.00 for one piece of luggage. she was kind enough to try on the internet and I only paid 23.00."
Cons: "They charged twenty three dollars for luggage."

Pros: "the price was cheaper than other airlines"
Cons: "we had to pay to check bags, change flights, etc. also, no free little snacks or movies, radio, etc."

Pros: "The ease of online check-in and printing my baggage stickers upon arrival at the airport. The staff at the check-in desk were lovely, the staff on the plane were lovely; it was great."
Cons: "Nothing. I've previously had very average experiences with Jetstar which made me uncertain about booking these flights but I was completely overthrown by the service turn-around. I'm now a Jetstar advocate."

Cons: "Was suppose to have baggage allowance, but reservation didn't have it and got charged $79. Flight was also delayed for 1 hour"

Cons: "delayed flight and having to take time to get every piece of carry on luggage weighed - having to move 1 kg from one suitcase to another when we were traveling together fro goodness sake"

Pros: "I am traveling from the USA and I had heard some bad stories about JetStar but my experience was really good."

Pros: "The flight was at a convenient time."
Cons: "I didn't like that when I submitted my request to fly from Melbourne that Jetstar flew from 2 airports. I found this confusing and caused a problem since I'm unfamiliar with the area."

Cons: "Charged $285 for 1 checked bag! Wow. SCAM"

Cons: "Had to move from loading gate to loading gate. Changed three times before we got on the plane. Left about 45 minutes to an hour late. Then set on the tarmac for about 20 minutes to 1/2 hour. Arrived in Melbourne after midnight. was unable to get a rental car. All companies closed except 1 and they were out of cars."

Cons: "Well we got there after finding it confusing to get to the airport, got there in time to board, went to put in my information got to the part where I entered to 20 KG baggage and entered it wrong, put down both having luggage, tried to go back on the screen, it didn't work, asked for helped the lady was busy and asked me to hold, as we did, when she came back after 5 minutes, she returned to main screen, which she didn't need to but by the time she went through the whole process again flight had closed arghhhhh $100 extra for next flight, disappointed as you would be.... first holiday,Many tears and disappointed because we were there in time but hey bad luck I was told but being an error, disappointed, by no one cares Judy"

Pros: "I am still in denpasar"

Pros: "The check in agent offered us exit row seats without prompting because my husband is 6'4"!"

Pros: "Very smooth boarding and pleasant on board crew."

Pros: "When we finally worked out where we were suposed to go the staff were very nice. Good diversity of people although nearly all very young."
Cons: "long queues again for checking in and baggage check. No signage for bus to domestic air terminal or even a general direction. Just have to keep asking randome people in flouro jackets where we should go. Then bus very crowded."

Cons: "The fact that my flight has been cancelled just the night before the due flight. It's been a pain to reschedule"

Cons: "2h delay"

Pros: "The flight crew were friendly"
Cons: "Everything about dealing with jetstar"

Pros: "Everyone was very polite, to compensate for ripping us off on the cost of our luggage... By the kilo!"
Cons: "No info when we purchased the ticket on Kayak that this airline does not charge by the bag, but by the kilo. No chance to buy kilos when we bought the ticket. Got ripped off at the airport. This airline is is for backpackers, NOT for the international traveler"

Pros: "I liked the convenience of the airport and getting on the flight."
Cons: "I didn't like that there are a lot of hidden fees with Jetstar. I didn't realize you needed to purchase bags for the flight and was unpleasantly surprised when we got to the airport and were told it was going to be $160 to get our bags on our flight and that if we would be paid for it a day before it would have been substantially cheaper. Also, nothing was provided for free on the flight-not even water or the entertainment for a 6 hour long flight."

Pros: "Clean and got us there pretty fast."
Cons: "The crew had to move people to the back of the plane to "balance the weight". Never heard of that before. So we sat for 30 minutes while they rearranged the passengers. The flight attendant seemed almost drunk. He kept rambling on the intercom and slurring his words. Very unprofessional."

Pros: "The flight arrived in Sydney on time, and the cabin crew was friendly and professional."
Cons: "The check-in procedure, weighing carry-on bags, and the a la carte charges for luggage weight, seat selection, drinks, etc. It is not a good experience and with a 7kg weight limit for carry on items, it is definitely not catered toward business travelers. Would pay more to fly with another airline."

Cons: "No leg room at all..."

Cons: "I was charged $50 per checked bag when there was no option to select check bag option through booking."