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Pros: Nothing

Cons: Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again.

Pros: the actual flight was fine

Cons: When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?

Cons: Eat and sleep

Cons: Didn't realize when I booked I'd be charged $60 for a lightweight duffel, one way. Will not repeat.

Cons: Surly flight attendants

Pros: Nothing.

Cons: Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

Cons: Having to put my own luggage tags on only to be told by a fit man “ they’re upside down!’l he should’ve put them On !!

Pros: Watching the hand luggage scale being wheeled out by a cranky employee was delightful

Cons: A woman who clearly couldn’t speak English having her weighed parcel thrown off said scale when the worker got too impatient with her. A cup of sunshine wouldn’t have gone astray

Pros: Not applicable... generic flight with nothing special.

Cons: Extremely terrible customer service with boarding. Our combined carry-on weight exceeded the 7kg. Fair enough, we paid $60 for check-in. However, the customer service rep was awful towards us and then informed us that they would not be able to put our bag on our flight as we would cause a delay. I have a feeling this was just a decision she made to spite us as there were still ~20 minutes until departure. Well, guess what... our flight was about 15 minutes delayed. I don’t work in the aviation industry, but I assume it wouldn’t have taken 35 minutes to load. Her attitude was awful and she provided zero help when asked how when our luggage would arrive and what the process to claim it is. She simply said “I don’t know, enjoy the flight” with a smug look on her face. Never flying this airline again. Thanks to Jetstar for causing an inconvenience on our honeymoon.

Pros: Nothing.

Cons: Arrogant flight attendants. Not taking care of the cabin.

Pros: jetstar is good interstate and quick and efficient

Cons: Horribly expensive bag check in if your bag is over the weight limit. It's $26 online at time of booking, but we found that our carry ons were barely over the size limit, in weight, and we were charged $60 PER BAG at the check in.

Pros: I luved the attendants and the service

Cons: THE AIRPORT IS NOT IN MELBOURNE! We had to hire an Uber for 100 dollars to drive us the hour to Melbourne. It should be clearer when booking this airport is significantly farther away. It would have been more convenient and economical to fly into melbournes international airport.

Pros: Attention to details

Cons: Lack of snacks

Pros: Avalon is quiet, decent facilities

Cons: Should give water on the flight. Didn’t buy food didn’t use entertainment

Pros: the actual flight was fine

Cons: When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?

Pros: Punctual

Cons: Aircraft not the cleanest

Pros: Price was good. Flight was delayed due to delay in incoming flight, and explanation was clear.

Cons: My poor spine does not like budget airline seats at all.

Pros: Clean and tidy aircraft, pleasant crew, on time

Cons: wouldnt want a longer journey as the seats are narrow and uncomfortable

Pros: Boarding was quick

Cons: The flight had a lot of turbulence

Pros: Flight arrived early

Cons: Cramped seats, ran out of cheese and crackers at the beginning of the flight, long walk to get out if the terminal

Pros: Not applicable... generic flight with nothing special.

Cons: Extremely terrible customer service with boarding. Our combined carry-on weight exceeded the 7kg. Fair enough, we paid $60 for check-in. However, the customer service rep was awful towards us and then informed us that they would not be able to put our bag on our flight as we would cause a delay. I have a feeling this was just a decision she made to spite us as there were still ~20 minutes until departure. Well, guess what... our flight was about 15 minutes delayed. I don’t work in the aviation industry, but I assume it wouldn’t have taken 35 minutes to load. Her attitude was awful and she provided zero help when asked how when our luggage would arrive and what the process to claim it is. She simply said “I don’t know, enjoy the flight” with a smug look on her face. Never flying this airline again. Thanks to Jetstar for causing an inconvenience on our honeymoon.

Pros: jetstar is good interstate and quick and efficient

Cons: Flight was cancelled and next available was nearly 4hrs later and left late! And then they have the gall to tell you to board quickly. Emails all about trying to frighten you into paying for extra luggage and sell you mediocre food and pay for a seat allocation.

Cons: Crew in the air were fine, crew at check in was very unfriendly and tried to say I was over with baggage - 2 bags at 10kg for 2 people - I dont think so.......7kg each

Pros: Good service by friendly crew . The flight went quickly , & the landing was top notch.

Pros: Punctual

Cons: Aircraft not the cleanest

Pros: Watching the hand luggage scale being wheeled out by a cranky employee was delightful

Cons: A woman who clearly couldn’t speak English having her weighed parcel thrown off said scale when the worker got too impatient with her. A cup of sunshine wouldn’t have gone astray

Cons: Uncomfortable seats. Flight delayed 3.5 hours

Pros: Leg room

Pros: Travel good

Cons: There was a delate

Cons: No room and EVERYTHING was an extra charge---we didn't even get water without a charge.

Pros: Good service by friendly crew . The flight went quickly , & the landing was top notch.

Cons: Crew in the air were fine, crew at check in was very unfriendly and tried to say I was over with baggage - 2 bags at 10kg for 2 people - I dont think so.......7kg each

Pros: Nothing at all

Cons: My flight with Tiger was cancelled after arriving to the airport. I understand these things happen however there is absolutely no assistance offered by ground crew. I ended up having to spend an extra $500 to book the next Tiger flight out the next day. Unlike Jetstar and Virgin, Tiger made me pay for the next scheduled flight.

Pros: Quick flight

Cons: Boring and uncomfortable

Pros: Boarding was pretty easy and the crew was fine. Overhead compartment was easy to use and spacious. Enough space under the seat in front of me for my laptop.

Cons: Seats remarkably uncomfortable and the entertainment was non existent. No free beverages or snacks.

Pros: Friendliness of the staff.

Cons: Lateness of flight

Pros: Charges for more than 7kg for carryon (all combined carryon)! Geez, the bag weighs 3-4 kg empty and the charge is exorbitant! Where’s the focus on customers first? Prefer Qantas and will stick with them in the future. My first and only Jetstar experience was a 2

Cons: See above

Pros: Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Pros: Boarding was simple. Disembarking was quick.

Cons: Nothing.

Pros: Nothing at all

Cons: My flight with Tiger was cancelled after arriving to the airport. I understand these things happen however there is absolutely no assistance offered by ground crew. I ended up having to spend an extra $500 to book the next Tiger flight out the next day. Unlike Jetstar and Virgin, Tiger made me pay for the next scheduled flight.

Pros: Quick flight

Cons: Boring and uncomfortable

Pros: Punctual

Cons: Aircraft not the cleanest

Pros: Leg room

Pros: Good crew, easy flight. Front and rear plane entrance and exit.

Cons: You have to pay exorbitant amounts for food and drink - no complimentary anything.

Pros: Quick and easy, just as expected, staff professional and. Friendly

Pros: Quick and easy flight

Cons: Plane was old and seats weren't the comfortable

Pros: Price was good. Flight was delayed due to delay in incoming flight, and explanation was clear.

Cons: My poor spine does not like budget airline seats at all.

Pros: Boarding was quick

Cons: The flight had a lot of turbulence

Pros: Clean and tidy aircraft, pleasant crew, on time

Cons: wouldnt want a longer journey as the seats are narrow and uncomfortable

Pros: Can't think of anything

Cons: I tried to purchase a check bag online, however they wouldn't accept my credit card as it didn't have an Australian address. At the airport I had to pay $75 for my bag, never got a receipt, they had trouble with their machines, so I'm surprised I got my bag in the end. I have been unable to contact customer service to issue a complaint.

Pros: Nothing

Cons: Too much headache for buying kg for lugguage, snack and food online ahead

Cons: We had a tight connection and the flight crew could care less about if we made it off the flight in a quick and efficient manner.

Cons: Flight got delayed and charged luggage by weight

Pros: Ease of checkin and baggage drop

Cons: Lack of clarity in Cost of ticket, which assessed baggage charge after ticket purchase

Cons: Crew in the air were fine, crew at check in was very unfriendly and tried to say I was over with baggage - 2 bags at 10kg for 2 people - I dont think so.......7kg each

Pros: Boarding was quick

Cons: The flight had a lot of turbulence

Pros: Good service by friendly crew . The flight went quickly , & the landing was top notch.

Cons: Flight was delayed for 2 hours. Return flight was cancelled and I was sold to another Airline. It was by chance that I got to know.

Cons: Uncomfortable seats. Flight delayed 3.5 hours

Pros: Checkin in Avalon, Melbourne EXCELLENT. Wife in wheelchair. Agent checked in all our bags. Then had to change planes in Sydney where they tried to charge $80 per bag for extra bags that Melbourne agent had checked in for free. Avalon longer trip to airport but fewer problems and people--and better Jetstar employees.

Cons: When you are treated humanely and special, there is little not to like.

Pros: Check in was quick easy and we boarded fast

Cons: No complimentary drinks

Pros: Leg room

Cons: Crew in the air were fine, crew at check in was very unfriendly and tried to say I was over with baggage - 2 bags at 10kg for 2 people - I dont think so.......7kg each

Pros: Price was good. Flight was delayed due to delay in incoming flight, and explanation was clear.

Cons: My poor spine does not like budget airline seats at all.

Cons: Flight was delayed for 2 hours. Return flight was cancelled and I was sold to another Airline. It was by chance that I got to know.

Pros: Price

Pros: Nothing

Cons: Too much headache for buying kg for lugguage, snack and food online ahead

Pros: Ease of checkin and baggage drop

Cons: Lack of clarity in Cost of ticket, which assessed baggage charge after ticket purchase

Pros: Boarding was pretty easy and the crew was fine. Overhead compartment was easy to use and spacious. Enough space under the seat in front of me for my laptop.

Cons: Seats remarkably uncomfortable and the entertainment was non existent. No free beverages or snacks.

Pros: Charges for more than 7kg for carryon (all combined carryon)! Geez, the bag weighs 3-4 kg empty and the charge is exorbitant! Where’s the focus on customers first? Prefer Qantas and will stick with them in the future. My first and only Jetstar experience was a 2

Cons: See above

Pros: Staff where fantastic polite and professional

Cons: The wait time due to broken equipment.

Pros: Boarding was simple. Disembarking was quick.

Cons: Nothing.

Pros: Quick flight

Cons: Boring and uncomfortable

Pros: Punctual

Cons: Aircraft not the cleanest

Pros: Quick and easy flight

Cons: Plane was old and seats weren't the comfortable

Pros: Leg room

Pros: Quick and easy, just as expected, staff professional and. Friendly

Cons: Uncomfortable seats. Flight delayed 3.5 hours