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Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."

Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."

Pros: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Cons: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."

Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."

Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"

Pros: "Easy great flight. Good entertainment comfortable seats."

Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."

Pros: "Same as previous answer!"

Pros: "The flight was on time, service with a smile. Staff great."

Pros: "Crew were great - happy & fun. Seats 19B & C"

Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."

Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"

Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."

Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."

Pros: "everything about he flight was perfect"

Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."

Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"

Pros: "We strayed to competing airlines the last few trips, but can't best Qantas for friendly service, inclusive and on time departure"

Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."

Pros: "Movies"
Cons: "Breakfast"

Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"

Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."

Pros: "Service good"

Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"

Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"

Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"

Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."

Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"

Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"

Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"

Cons: "Great gluten free options! Thank you!"

Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"

Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"

Pros: "Short flight . It's ok"
Cons: "Seat"

Pros: "Dinner meal"
Cons: "Nil"

Cons: "Seat in last row very uncomfortable"

Cons: "Did not have any meal for the 2h45m flight"

Cons: "Delayed Boarding and they didn't say anything."

Pros: "Good meal - pasta"
Cons: "Expensive flight"

Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."

Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"

Pros: "Loved the two cords in the seat behind me and the iPad idea"

Cons: "Nothing. Probably the best airline flown"

Pros: "- The kindness of the crew members - The food - The entertaining aboard"

Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"

Pros: "Wine and speed of service was excellent. Friendly and approachable crew."

Pros: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Cons: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"

Pros: "Warm service, provide healthy high fiber choice of food"
Cons: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."

Cons: "Can't believe they charged me $240 for an extra bag!!"

Cons: "Announce the app download well before boarding so that I can get it. I never had a chance"

Cons: "No comment all ok"

Pros: "Easy checkin"
Cons: "Flight was late in leaving. Sat in seat for 45 minutes without moving."

Cons: "On time."

Cons: "The air pressure in the plane not good causing significant pain I’m my ears"

Pros: "First time trying the new inflight Wifi - great!"

Pros: "On time"
Cons: "Nothing"

Pros: "Movie selection was good. Complimentary wine was excellent and plentiful."
Cons: "Seat room was cramped."

Cons: "No organization in check in process. Staff unfriendly and unhelpful. No control over situation."

Pros: "Check in staff did the best to accommodate, however it later turned out that their knowledge of the aircraft seat plan was incorrect"
Cons: "A330 was too small for this distance. Seat pitch felt worse than newer domestic aircraft. Left the whole exit row free. I know you have to pay for this but as a gold member you might have thought they could accommodate if vacant and me being unable to fit my legs behind the chair. Only 3 working toilets for all of economy wasn’t enough either. Entertainment didn’t seem to be as good as previous American flights."

Pros: "Service helpful"

Pros: "clean planes, easy security, good boarding."
Cons: "flight was delayed - we sat on tarmac with doors"

Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."

Pros: "Nice staff, entertainment system quite good , wide rage of films and music."
Cons: "Range of snacks and drinks served. Only water and juice covered in the air fare."

Pros: "Very friendly"

Pros: "On time"
Cons: "Nothing"

Pros: "On time"
Cons: "Nothing"

Cons: "I usually buy Eco X seats but this time forgot."

Cons: "There was an extremely long line at check-in with only a couple of Virgin Australia attendants working. Despite the line (of several hundred people), the staff appeared to have no urgency about moving customers through the check-in process, and at one point two of the the three workers quit working, packed up and left. Replacements arrived five minutes later and took another five to ten minutes to set-up before helping customers - leaving one agent for the overflowing line. Total wait time for check-in alone was over 1 hour."

Cons: "Boarding made half passengers drag their carryon luggage down stairs, then drag them up the plane. Not acceptable! Almost pulled my back out."

Cons: "See above"

Pros: "On time. Friendly crew. Smooth landing. All you can ask."
Cons: "Checking in took a while longer than expected. But I was still very happy with the service."

Pros: "Lovely plane, good entertainment, great refreshments!"
Cons: "Nothing was bad!"

Pros: "Flight was comfortable and ran smoothly"
Cons: "It left 50 mins so I got into Brisbane half an hour late"

Cons: "30 minutes delayed due to errors in paperwork."

Pros: "Comfortable seat"
Cons: "Lack of communication - flights to and from Brisbane to Sydney 2/3 hours late in departure."

Pros: "Easy access from both front and back of plane."
Cons: "Stewardess got frustrated with my son ( almost yelling at him) instructing him to open the shade after the flight ended speaking Chinese to him. Though my son is half Asian, he doesn't speak a word of Chinese, she should have started with English !!! It was a flight from Australia for god sake."

Cons: "45 minutes queuing for a bag drop is not good enough - plenty of spare check-in desks just not enough staff"

Cons: "Our flight was cancelled and as we were overseas and did not know we had been put on a flight 4hrs earlier and as we got to the airport to later than that earlier flight had to buy new tickets with another airline. We are very disappointed as it cost up extra money."

Pros: "No significant problem"

Cons: "Flight was cancelled, no compensation, had to find somewhere to stay, travel to and from airport for a flight the next day instead."

Pros: "Service"

Pros: "Good service"
Cons: "Had to pay extra $70 because I couldnt take some spare parts as cabin luggage which should have been accepted."

Pros: "Coffee"
Cons: "Flight was delayed over two hours"

Pros: "friendly staff smooth trip"
Cons: "it got abit stuffy the aircon wasnt great but it was a nice flight"

Pros: "Baggage price"
Cons: "Nothing"

Pros: "2 free checked bags when flying domestically is a big plus!"

Pros: "everything was great"

Pros: "Very little, again delayed in leaving resulting in arrival quite late"
Cons: "Unknowlingly dropped teeth which went under the seat and Virgin has no means of contacting airport to put mind at rest after flight and phone contact almost impossible as staff unable or unwilling to assist. No phone number in directory, no phones at airport. and in an emergency no way of contact and no one willing to do anything to assist. Food better but still too much rice. Long boring flight with no entertainment in flight. Very Very Disappointing Robert Richardson 0895930984"

Pros: "Empty, friendly staff"
Cons: "Late for my conference"

Pros: "Short distance, so don't care"
Cons: "Little bit of delay"

Pros: "Departure on time"
Cons: "Food"

Pros: "We arrived intact only 3 hours late and we were informed early"
Cons: "Seating far too little leg room. Too close together."

Pros: "The egg and lettuce sandwich was fresh and delicious! A bigger serving would have been nice. The Cadbury biscuit chocolate was also a perfect match with a coffee."
Cons: "The inflight entrainment could have been more extensive. For example the big fat Greek wedding advertised in the inflight magazine wasn't available as a selection."

Pros: "Arrived on time."
Cons: "There was no entertainment this was especially annoying on an almost 5 hour flight. Seats were too squashy."

Pros: "Nice that they had a tasty snack with a chocolate biscuit"
Cons: "Alcoholic beverages would be better if"

Pros: "The service of Kayak and Virgin was wonderful. The flight was comfortable and smooth. I usually hate flying but this flight I actually enjoyed in a way. The food was surprisingly good as well. Overall excellent - a tick in all the boxes!"

Pros: "Generally speaking, I like Virgin Australia."
Cons: "The only problem was we were delayed."

Pros: "Comfortable"
Cons: "The snack"

Cons: "Even though it is only a 1h flight... I think it would be more hospitable to cater better... morning flight... morning foods. Saw people eating pringles and m&ms on an 8am flight."

Cons: "The crew wasn’t very friendly."

Cons: "Seating is not spacious. No free snacks or beverages. But the price was right!"

Cons: "Boarding"

Pros: "Plane was clean. Crew were professional. Ahead of schedule arrival."
Cons: "It's an economy airline, so it has the usual compromises on entertainment and refreshments."

Pros: "Crew wasn’t that polite."
Cons: "Anything extra"

Pros: "it was fast and effective"
Cons: "nothing"

Cons: "Free coffee"

Cons: "Seats quite uncomfortable. Could feel the seat structure through the sestback."

Pros: "We got to queenstown a little bit sooner"
Cons: "They have crazy expensive fees for luggage if over weight..I will not choose them again"

Pros: "It’s okay"

Pros: "business seats did not reclined ..... if i knew that not buying jetstar"

Pros: "Low initial fair if you have no luggage."
Cons: "Jetstar Charges for everything. Each bag over 7 kg. $360 charge for luggage. 4 bags. Obscene. If you wait until the airport to add bags they charge more. Unfortunately I waited. They claim the check in process should have been clear to me that I needed to check in bags in advance. It really did not. The website is deceptive and tries to get you to check-in without mentioning the excess charge. Employees seem to enjoy gouging customers at the terminal. Charge for soda? Employees were rude. Terrible service and airline. Avoid at all costs."

Pros: "Nothing"
Cons: "One of the flight attendent was not nice with us"

Cons: "They didn’t advise of the extreme low weight limit for carryon luggage until you get to the gate! Then slap on extreme checkin rates to get the bag onto the plan!"

Cons: "The entire experience"

Pros: "Good seat and small load so could move around"
Cons: "No entertainment and charges for everything."

Pros: "Very good everything"

Pros: "Fix the food menu!!!"
Cons: "Fix the food menu!!!"

Cons: "Seats unusually small. Unlikely to fly this airline again"

Pros: "The flight was on time leaving and arriving good checking."
Cons: "The plane is very basic no entertainment very dull."

Cons: "Same"

Pros: "I am traveling from the USA and I had heard some bad stories about JetStar but my experience was really good."

Cons: "Delay"

Cons: "There are no complimentary snacks. Also, we had to pay for the movies. I wish the entertainment was free like on all other airlines."

Pros: "my ear did no hurt"
Cons: "no food I little bit hungry"

Pros: "Brand new plane. Crew were quite nice."
Cons: "I paid for seat selection >6mo in advance and they gave away my seat with no explanation. The selection of movies on the paid entertainment system is quite poor."

Pros: "Their website and web check in is too basic!"

Pros: "The plane was relatively new."
Cons: "Boarding was late. Food selection was poor Entertainment choices were slim And obviously charging for luggage and food sucks."

Pros: "personality of the team - very friendly and helpful!"
Cons: "nothing"

Pros: "I am still in denpasar"

Pros: "Aircraft and crew"
Cons: "Over one hour at check in."

Pros: "Very smooth boarding and pleasant on board crew."

Cons: "Q"

Cons: "2h delay"

Pros: "The check-in woman was a gem! Due to Australia's strict carry-on policy - one item, period - I had to repack my luggage, which contained a fragie printer that had been in my carry-on when I could have it AND a computer bag. The Jet Star allowed two checked pieces, and the agent gave me all the time I needed to make the changes. She then marked the bag fragile, and sent me to the oversize/fragile bay with it. It arrived in PNG rattled, but working normally.The woman was a peach!"

Pros: "The crew was amazing."
Cons: "Nothing."

Pros: "All was good from boarding to exiting"

Pros: "Nothing"
Cons: "Lack of communication So cheap and stingy they give Scrooge A run for his money."

Pros: "We were on our way from syd to bali and just before we reached ocean we turned around and headed back toward Melbourne. As upset as we were about that situation they were extremely accommodating. They said the Landon strip in Bali had broke so we couldn't land. They Bieber, gave us free coffee, tea and juices and gave us all free onboard entertainment. When we got to Melbourne they had set up free shuttle server and out us all up in a very very nice suite and gave us a voucher for breakfast which was more than enough! Then on our way back to bali they again gave us all free onboard entertainment. Very nice! Loved it!"
Cons: "Didn't like that they took so long to tell us about the problems on the landing strip. I thought we were being hijacked!"

Pros: "Cheap fare"
Cons: "Restricted carry on weight limit"

Cons: "departing late (again)"

Pros: "plenty of room nice staff"

Pros: "Economical and value for money"

Cons: "We couldn't check in until an hour before boarding and weren't allowed to take the 2 carry-on bags each as advertised. Had to repack quickly to get the things that had to be hand carried (CPAP's, cameras, medicines, etc.) into the backpacks and then got charged $28/bag for the 2 bags that should have been carry-on. Unimpressed."

Cons: "No leg room at all..."

Pros: "One of us was not feeling well and crew member noticed and provided help. They needed more staff at check in"

Pros: "Got me there safe"
Cons: "The seats are horrible."

Cons: "i was offered a refund, but I'm still waiting for this to be confirmed."

Pros: "Was onetime and landed early."

Pros: "Planes are new and nice!"
Cons: "Seat had a lump in it"