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Cons: "Announce the app download well before boarding so that I can get it. I never had a chance"

Cons: "Quality of snacks Quality of in flight entertainment still very poor"

Cons: "No comment all ok"

Pros: "Easy checkin"
Cons: "Flight was late in leaving. Sat in seat for 45 minutes without moving."

Pros: "Left and arrived on time. The plane was nice and clean"
Cons: "Nothing. It was all good"

Cons: "On time."

Cons: "The air pressure in the plane not good causing significant pain I’m my ears"

Pros: "First time trying the new inflight Wifi - great!"

Pros: "On time"
Cons: "Nothing"

Pros: "Movie selection was good. Complimentary wine was excellent and plentiful."
Cons: "Seat room was cramped."

Pros: "I arrived home safely!"
Cons: "The hostess ran out of tea and when I asked for a top up she did not come back"

Cons: "No organization in check in process. Staff unfriendly and unhelpful. No control over situation."

Pros: "Taking my elderly mother up to the Gold Coast to visit my sister is always a challenge but thanks to the beautiful staff at Virgin it was made so easy. Just outstanding customer service. Thank you so much."

Pros: "Check in staff did the best to accommodate, however it later turned out that their knowledge of the aircraft seat plan was incorrect"
Cons: "A330 was too small for this distance. Seat pitch felt worse than newer domestic aircraft. Left the whole exit row free. I know you have to pay for this but as a gold member you might have thought they could accommodate if vacant and me being unable to fit my legs behind the chair. Only 3 working toilets for all of economy wasn’t enough either. Entertainment didn’t seem to be as good as previous American flights."

Cons: "Has it really come down to this To the Vegan that put this on the menu as the snack for the masses do you really find this appropriate"

Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."

Pros: "Nice staff, entertainment system quite good , wide rage of films and music."
Cons: "Range of snacks and drinks served. Only water and juice covered in the air fare."

Pros: "Happy hour Is great marketing move for us tired working people to start our journey Like flights used to be"

Pros: "Very friendly"

Cons: "Entertainment is very B if not C grade At least the crew was a lot happier than my previous flight"

Pros: "On time"
Cons: "Nothing"

Pros: "On time"
Cons: "Nothing"

Cons: "There was an extremely long line at check-in with only a couple of Virgin Australia attendants working. Despite the line (of several hundred people), the staff appeared to have no urgency about moving customers through the check-in process, and at one point two of the the three workers quit working, packed up and left. Replacements arrived five minutes later and took another five to ten minutes to set-up before helping customers - leaving one agent for the overflowing line. Total wait time for check-in alone was over 1 hour."

Cons: "Boarding made half passengers drag their carryon luggage down stairs, then drag them up the plane. Not acceptable! Almost pulled my back out."

Cons: "See above"

Cons: "30 minutes delayed due to errors in paperwork."

Pros: "Comfortable seat"
Cons: "Lack of communication - flights to and from Brisbane to Sydney 2/3 hours late in departure."

Cons: "45 minutes queuing for a bag drop is not good enough - plenty of spare check-in desks just not enough staff"

Cons: "Our flight was cancelled and as we were overseas and did not know we had been put on a flight 4hrs earlier and as we got to the airport to later than that earlier flight had to buy new tickets with another airline. We are very disappointed as it cost up extra money."

Pros: "No significant problem"

Cons: "Flight was cancelled, no compensation, had to find somewhere to stay, travel to and from airport for a flight the next day instead."

Pros: "Service"

Pros: "Good service"
Cons: "Had to pay extra $70 because I couldnt take some spare parts as cabin luggage which should have been accepted."

Pros: "Coffee"
Cons: "Flight was delayed over two hours"

Pros: "friendly staff smooth trip"
Cons: "it got abit stuffy the aircon wasnt great but it was a nice flight"

Pros: "Baggage price"
Cons: "Nothing"

Pros: "2 free checked bags when flying domestically is a big plus!"

Pros: "everything was great"

Pros: "Empty, friendly staff"
Cons: "Late for my conference"

Pros: "Virgin service has always been great in my experience"

Pros: "Short distance, so don't care"
Cons: "Little bit of delay"

Pros: "The egg and lettuce sandwich was fresh and delicious! A bigger serving would have been nice. The Cadbury biscuit chocolate was also a perfect match with a coffee."
Cons: "The inflight entrainment could have been more extensive. For example the big fat Greek wedding advertised in the inflight magazine wasn't available as a selection."

Pros: "Arrived on time."
Cons: "There was no entertainment this was especially annoying on an almost 5 hour flight. Seats were too squashy."

Pros: "Nice that they had a tasty snack with a chocolate biscuit"
Cons: "Alcoholic beverages would be better if"

Pros: "Generally speaking, I like Virgin Australia."
Cons: "The only problem was we were delayed."

Cons: "Water was the only complimentary drink. And no peanuts or pretzels were included."

Pros: "Quick boarding and exiting. Great experience."

Pros: "Hostess smile everytime"

Cons: "No onboard entertainment Engine noise was too loud. Almost 90db"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Nothing"
Cons: "Flight to go on time"

Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."

Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"

Pros: "The sense of really flying!"
Cons: "Some of the turbulence."

Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."

Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."

Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""

Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."

Pros: "Beautiful polite and professional ladies air hostesses"

Pros: "Good crew, very friendly. Went above and beyond to find a passenger at baggage claim who left something on board."
Cons: "Boarding was very delayed."

Cons: "The crew wasn’t very friendly."

Cons: "Seating is not spacious. No free snacks or beverages. But the price was right!"

Cons: "Boarding"

Pros: "Plane was clean. Crew were professional. Ahead of schedule arrival."
Cons: "It's an economy airline, so it has the usual compromises on entertainment and refreshments."

Pros: "Seat was uncomfortable, crew was lovely"
Cons: "Tired seats should be updated."

Pros: "Crew wasn’t that polite."
Cons: "Anything extra"

Cons: "Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy."

Cons: "Free coffee"

Cons: "Seats quite uncomfortable. Could feel the seat structure through the sestback."

Cons: "I learned that JetStar was the cheapest option for a reason. Check-in at Narita was a nightmare. Without any luggage to check it was over 1.5 hour wait just to check in."

Pros: "It’s okay"

Pros: "Leg room was sufficient, boarding fast and plane next to new"
Cons: "Luggage limits- but that’s life!"

Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"

Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"

Pros: "None of it"
Cons: "The whole Jetstar team"

Cons: "The entire experience"

Pros: "Good seat and small load so could move around"
Cons: "No entertainment and charges for everything."

Pros: "Very good everything"

Pros: "Fix the food menu!!!"
Cons: "Fix the food menu!!!"

Cons: "Fast efficient travel friendly staff"

Cons: "Seats unusually small. Unlikely to fly this airline again"

Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."

Pros: "Newcastle airport has made it so easy"

Cons: "Flight cancelled Had to recheck in. Boarding gate changed 3 times"

Cons: "There are no complimentary snacks. Also, we had to pay for the movies. I wish the entertainment was free like on all other airlines."

Pros: "my ear did no hurt"
Cons: "no food I little bit hungry"

Pros: "Brand new plane. Crew were quite nice."
Cons: "I paid for seat selection >6mo in advance and they gave away my seat with no explanation. The selection of movies on the paid entertainment system is quite poor."

Pros: "Their website and web check in is too basic!"

Cons: "The flight was cancelled at short notice without explanation"

Pros: "The plane was relatively new."
Cons: "Boarding was late. Food selection was poor Entertainment choices were slim And obviously charging for luggage and food sucks."

Pros: "I am still in denpasar"

Pros: "Aircraft and crew"
Cons: "Over one hour at check in."

Pros: "Very smooth boarding and pleasant on board crew."

Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"

Cons: "Q"

Cons: "2h delay"

Pros: "The check-in woman was a gem! Due to Australia's strict carry-on policy - one item, period - I had to repack my luggage, which contained a fragie printer that had been in my carry-on when I could have it AND a computer bag. The Jet Star allowed two checked pieces, and the agent gave me all the time I needed to make the changes. She then marked the bag fragile, and sent me to the oversize/fragile bay with it. It arrived in PNG rattled, but working normally.The woman was a peach!"

Pros: "The crew was amazing."
Cons: "Nothing."

Pros: "All was good from boarding to exiting"

Pros: "Nothing"
Cons: "Lack of communication So cheap and stingy they give Scrooge A run for his money."

Pros: "We were on our way from syd to bali and just before we reached ocean we turned around and headed back toward Melbourne. As upset as we were about that situation they were extremely accommodating. They said the Landon strip in Bali had broke so we couldn't land. They Bieber, gave us free coffee, tea and juices and gave us all free onboard entertainment. When we got to Melbourne they had set up free shuttle server and out us all up in a very very nice suite and gave us a voucher for breakfast which was more than enough! Then on our way back to bali they again gave us all free onboard entertainment. Very nice! Loved it!"
Cons: "Didn't like that they took so long to tell us about the problems on the landing strip. I thought we were being hijacked!"

Pros: "Cheap fare"
Cons: "Restricted carry on weight limit"

Cons: "departing late (again)"

Pros: "plenty of room nice staff"

Pros: "Economical and value for money"

Cons: "We couldn't check in until an hour before boarding and weren't allowed to take the 2 carry-on bags each as advertised. Had to repack quickly to get the things that had to be hand carried (CPAP's, cameras, medicines, etc.) into the backpacks and then got charged $28/bag for the 2 bags that should have been carry-on. Unimpressed."

Cons: "The hidden baggage cost more than taking a first class flight on a different airline, normal 50lb bags traveling over seas for 2 weeks."

Pros: "Easy online check in hassle free flight"
Cons: "Worker was too loud while I was trying to nap"

Cons: "Customer Service was terrible. I had issues with checking in, I was made to stand in a queue, 4 times, for the same issue. Unacceptable. I will not fly with Jet Star again if I am in Australia. I would pay double for a better experience."