Boarding had poor communication. Passengers didn't get clear directions to prepare for Boarding. The plane was an older model which had some issues with operating the seats (the staff was great). Due to age the seat cushions were compressed and less comfortable than expected.
Again, Fijian hospitality was genuine, very comfortable, only improvement would be the entertainment. Why Do they only have 5 episodes of TV shows and from like season three...
They will look to squeeze every penny they can out of you!! Pick your seat$$...bring luggage$$$$... if they could charge you for the air on the plane they would!!
The experience on Fiji Airways was absolutely amazing. Streamlined. All staff was amazing. Pleasant. Friendly. Extremely helpful.
Better connections, much better cabin crew, much cleaner cabin that Qantas, American and probably other carriers.
Very clean aircraft. Friendly staff. New plane. Food quality was good. Not my flavor but I saw the effort.
1.5Hrs to get from plane into terminal. Long wait. Flight to NZ 1 he late
The part that really made for a poor trip was that we checked luggage, and it took 1.5 hrs. to get our luggage. This made it so we barely got to our next flight. We were the last ones on board.
The business class seat was not very comfortable . Fortunately it was a short flight
Wider seats would be nice. Love the wine selection. Crew is superb. Need more movie / TV selections.
I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
Flight was canceled. I was not alerted. It was only kayak that alerted me
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
I love flying with Qantas. There was no onscreen entertaining on this flight, and only a snack provided (not a meal) but still better than Jetstar or Virgin (in my opinion) so still happy.
Wheelchair assistance to move through the terminals and to/from the plane door was excellent. No vegan snack on the flight, only something with salami and cheese in it.
I have flown Qantas multiple times in the past it seemed this flight the plane had less seat room or the seats were way less comfortable than before. Everything else was about the same. Thanks
Boarding was over 3 hrs late and we didn’t land until almost 1:30am
Headphone jacks worked poorly, seat recline was broken. Planes were rundown.
Easy of boarding, helpfully staff at check in, surprisingly comfortable seating
My flight time was changed without any notification to me which ruined my time sensitive plans so I ended up completely changing my travel plans and no reimbursement.
Terrible. Our first time back on United for 10 years, the seats in Polaris class are small and uncomfortable. They have squished too many people in to get more $$$. The staff are not friendly and not wanting to accommodate. I asked for two salads rather than a main meal and was advised no we wont do that. Then asked what I would like for breakfast and given something else anyway. I will not be flying United International anytime soon.
Food should be changed in menu Many muslims travels in this airlime they need to add one Halal meal
Smooth flight. As always dinner could have been more generous. Breakfast was great.
AWFUL. I have had the experience of traveling with many airlines across the world, and hands down United Airlines is the worst. Not one flight was on time, and I don’t think I met one crew member or staff member who wasn’t rude.
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
Flight departed owing to SFO TSA delays as well as incoming flight running late I know these delays are commonplace but when you’re flying long haul international the least that could be done is priority being given to customers in this situation I raced to the gate the plane was still there but NO UNITED AIRLINES STAFF in the surrounding area could seemingly provide effective support This coloured my view of flying with UA The actual flights were good
Great checkin experience and flight crew were very friendly and helpful
My flight was delayed for a whole day, so I lost a day of my vacation.
I was traveling alone abroad for the first time and the staff was not helpful and rude at times.
Take-off delayed an hour because of a missing flight officer, so,arrived in Charlotte lates causing many passengers to miss connections. Otherwise a very good flight, safe and comfortable, with an excellent professional crew.
Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.
Bad food, small seats that didn’t recline. I thought I was buying a quantas ticket so I feel like I got scammed
5.5 hour delay with no explanation on why, along with no proactive effort to reaccomodate me.
Worst seats I’ve ever had !!! The seats were very narrow and uncomfortable and misaligned with the seats in front of mine leading to bottom of the seat in front of mine pressing on my legs for 15.5 hours !
DO NOT BOOK THROUGH AMERICAN AIRLINES IF YOU HAVE ANY ADDITIONAL NEEDS. Great flight, crew etc. it wasn’t full so had space to stretch out Only downside was there was no GF option for my partner. We booked through American and it was a Qantas flight so despite contacting both airlines to confirm, she didn’t have a gluten free meal for the 16 hour flight (nor the flight in the other direction). The flight attendants did their best to accommodate but it was not super substantial.
Crazy seating issues. We got seated far apart. Offered middle seats at a premium rate. Why is a middle seat now the expensive seat? Baffling.
The food at Admirals Club was really great Pijamas were a nice feature The flight attendant was very nice and great attitude The aa.com does not work well specially internet service Overall a very good flight .
Flight a little late. Entertainment system didn’t work for first hour. Toilets dirty after 2 hours. Is there no one assigned to clean them?
My original booking was through AirCanada and unbeknownst to me they altered flights and providers which caused a complete disaster for checking in for my flights and seat assignments. The original gate agent in Auckland had me basically doing gymnastics to get onto the future flights and have my luggage follow me.
I think overall both Air Canada and Air New Zealand did a good job the their flights. It is nice to have movies, music, podcasts etc to watch for the long flights. Just wish the seats were wider and had a foot rest to change my leg positions during the trips.
Not enough electronic outlets for charging in the Air Canada waiting to board area but the Most important thing….the plane was booked to only 40% capacity and my row of 2 other seats were empty. My row happened to be one of the few rows that did NOT have raising arm rests. The flight attendant made effort to seat me in a different row. I needed wheelchair assistance due to a cyst on my knee and struggled to move from seat to seat to get to the row. Those 2 empty seats tormented me the entire 15+ hour flight as I had to be upright the entire flight and was not able to elevate my knee. Lots of other passengers were laying down due to the arm rest being able to retract. It is a shame that he couldn’t be gracious and find a row that I could move to.
Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!
Good service was quite limited but that is due to short flight.
Since it was a long flight, a seat with better cushion would have been better. Also, water was offered but the steward walked by too fast to get any.
Terrible. My brother broke his leg and couldn’t board the flight and air Canada couldn’t do anything about rescheduling his flight. Poor customer service and help all around
I Teall staff was great and helpful and communicated needs and special care for my granddaughters and family as well as others. Well done
The scheduled flight was to leave at 11:15pm from Vancouver Airport. We waited 90 minuets in the plane for take-off . They announces an Electrical fault with the aircraft, Air Canada announced the Flight was Cancelled at 12:30am. and we were taken off the plane. We had to wait to collect all our luggage, after that we had to stand in line (for2 and half hours) to be processed back into Canada, (with security checks etc) We stood in ques from 12:30am until 3 am and was only offered 250 ml of water. When we got in front of the que, we were told there is no Hotel accommodation for us. We were handed a new boarding card for a flight at 10:45 am ( we had to report at 7 am) We were told to find somewhere to sleep on the airport floor! It was cold as a blanket was not offered! The time was 3:30 am now and the cleaners had no respect and was driving around with the noisy vacuum cleaners! Trying to sleep under the bright lights and on the hard floor it was very uncomfortable as our (over 60's ) bodies was in pain from the hard floor. At 7 am we were processed again though all the airport security checks, scans etc. The flight to Brisbane took off at 11am ( 12 HOURS LATER ) !! We had to report at 7am to book in with Air Canada again, for a new flight at 10.45am to Brisbane.
The bathroom I used could have been cleaner and tidier. Didn't look like it was kept very well. The staff were super helpful. There was an issue with my screen, and they rebooted it for me. They were also great at dishing out our meals, and cleaning up after.
