Daily cleaning, installation of cabin HEPA filters on flights from North America to Coolangatta
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Scores according to KAYAK customer reviews
Pros: "Meal, crew"
Cons: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Pros: "Crew was nice"
Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Pros: "The cabin staff were extremely caring."
Pros: "The food and the crew were great."
Cons: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
Pros: "Friendly crew"
Cons: "Hard seats!"
Pros: "Crew was good"
Cons: "The way they board"
Pros: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Cons: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Pros: "Outstanding service as always - ANA rocks!"
Cons: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Pros: "Never take it"
Pros: "Really good service."
Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Pros: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Pros: "Very efficient"
Cons: "Food was not good"
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pros: "Flight was ok"
Cons: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Pros: "All the service was good."
Cons: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Pros: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Cons: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Cons: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
Pros: "The time is on time ."
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Cons: "More frequent offer of drinks to passengers"
Pros: "short flight ready to get home"
Pros: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Cons: "Seats in economy are a little uncomfortable, but to be expected."
Pros: "Services and respectful"
Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Pros: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Cons: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Pros: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Cons: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Cons: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Cons: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Pros: "The crew was very efficient and the food was also good"
Cons: "You should add some veg dishes"
Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."
Pros: "Flight was good"
Cons: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Pros: "5 stars around"
Pros: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Cons: "Nothing in particular"
Pros: "I slept most of the way home so didn`t use the entertainment."
Pros: "Good staff, good service, good entertainment"
Cons: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Cons: "Flight were shaking badly several times and I feel dizzy"
Pros: "Attentive crew"
Cons: "Landing was rough and bumpy"
Pros: "The icecream"
Cons: "There was only one choice of meal left when they gave it to me:("
Pros: "Food is delicious and Crew are friendly."
Cons: "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
Pros: "Good guidance"
Cons: "There's no boarding zone?"
Pros: "Great flight, service, food and crew."
Pros: "Terrible experiences overall and food is very bad."
Pros: "The food and the entertainment onboard."
Cons: "Flight was late and i missed my connecting flight in Sydney."
Cons: "There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't."
Pros: "The legroom my seat had - It was near the exit and didn't have a seat in front of it. The flight was only half full which meant room for everyone to spread out."
Cons: "There was hardly any service. The flight left at 9:30pm. We were served dinner an hour later and given a bottled water. Then we never saw any of the attendants until 10 hours later. I had to hunt someone down in order to get some more water."
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "Comfortable flight."
Cons: "Food and entertainment options."
Pros: "Best food and flight service EVER. Loved the net leg rests, pillows, blankets, entertainment selections"
Cons: "Seat arms didn't fold completely back between seats."
Cons: "We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!"
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Cons: "Seat backs recline violently and require help from behind to put upright. Cabin crew was less than interested in passenger service . Seat space was less than proper."
Pros: "The staff were polite and they took care of us well."
Cons: "The flight got cancelled the first night and then was also cancelled the next night I just happened to have been moved to an earlier flight so I didn't get stuck there the second day."
Pros: "Fantastic. the crew was very kind and professional. Food was the best airplane food I have had so far."
Cons: "Didn’t make this connecting flight from Dallas"
Pros: "The crew was very friendly and attentive."
Pros: "Crew was very courteous and understanding , helping us in best manners."
Cons: "The food you can tell is heavily processed"
Pros: "Wonderful staff and such a easy quick feeling flight"
Cons: "The food had no vegetarian options"
Pros: "Crew member Alex in the Economy main cabin was wonderful. He tried to memorise as many passenger names as he could as they boarded, and clearly has an amazing capacity to do so. His attitude -- that doing this is worthwhile -- is unusual and highly commendable. He immediately put people at ease. He was attentive, helpful, and very pleasant to all passengers throughout the very long journey. He was a remarkable crew member, turning a journey I had dreaded into one that was memorable."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "There was an excellent selection of movies to choose from. Breakfast was actually pretty tasty, and snacks and water were offered quite frequently. The seat was reasonably comfortable, and reclines back a decent way. For how huge the plane was, the boarding process was super fast and efficient!"
Cons: "Seats were still rather cramped for my poor husband, who is 6'3. It is very hard to get out of your seat if you're in a window and all the seats on front are fully reclined, and I am relatively spry! Can't imagine an elderly or debilitated person trying to do so! The in flight movies were great, but you had to use the headphones they provide, and none of the 3 pairs I tried worked well. All had constant static. Although the seats recline far, they also do it abruptly and are hard to get to come back up. The dinner (we had the beef) was not very good. The quality of the ground beef was what you would expect from a fast food place. The worst part of the flight was that the sat ALL the infants in the same area on the plane, and all right around us. 5 of them, to be exact. 17 hours of on and off screaming babies! My husband had to move to a different seat to get some sleep! Thankfully, I can sleep through anything. Overall, less terrible than I expected a 17 hour flight to be, but could have been better. Some crew were very nice and helpful and others not so much. The first woman my husband asked told him (rather abruptly) that he wouldn't be able to use his CPAP machine. Then a really nice guy helped him get it set up. The turbulence was a bit scary for me, and the way the captain would announce it didn't help! He'd just say "all passengers and crew be seated and fasted your seat belts" in a rather grim tone as the plane shook violently."
Pros: "I liked the empty seat beside me."
Cons: "No complaints, really. Wish I hadn't slept through the midnight snack. But I was able to sleep! That's a hit!"
Pros: "Great service, comfortable seats, little to no turbulence, all around a great flight!"
Cons: "When seat in front of you is reclined it takes away a lot of your personal space and makes it impossible to get up to go to bathroom"
Pros: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Pros: "The crew is always pleasant and helpful."
Cons: "The business class seats are average at best. The dinner service is good but not well coordinated. The cheese platter at dessert is really anticlimactic. I look forward to international biz class meals, but I want this to be better."
Pros: "Staff was very helpful and everything moved quickly and on time!"
Cons: "The arm rest next to mine would not stay in the upright position. That is the biggest problem I had."
Cons: "Did not receive breakfast and had a cup of coffee wanted a second cup and they said they had already shut everything down and we still had 1.5 hours before landing"
Pros: "Service! Dinner was good, breakfast was a bit more hit and miss. Plane is quieter than most."
Cons: "Seats were like rocks. Business class, lay flat beds - even with the padded "sheet" they provide are abysmal. So much so that I cannot recommend the airline and will not fly them again."
Cons: "They put me in a broken seat in business class for which I had to call a flight attendant every time I wanted to adjust it."
Pros: "No issues, quick and friendly."
Pros: "Friendly Service and free drinks"
Cons: "Long flight"
Pros: "Excellent flight on all counts. The staff was extremely responsive to the passengers' needs. The food was marvelous. The entertainment excellent."
Pros: "The A380 is pretty good for soaking up the typical bumps of air travel. This flight was the first where the lamding was so soft that the plane didn't jolt on landing. It made noise like we'd touched down, but the ground effect glide was perfectly choreographed by the crew. Nice job."
Cons: "There was an exceptionally narcissistic young man from China behind me who stood up and complaoned during rollout that he couldn't recline his seat. The crew suggested I relocate to a better seat. That was very nice and thougtful."
Pros: "They had free wifi!"
Pros: "Service was good and having open seats next to us made it manageable."
Cons: "Kids meals lacked vegetarian options"
Pros: "We were very needy due to being a large group with elderly passenger. The staff were very patient, tolerant and courteous with us"
Pros: "Everything! Best Airline!"
Cons: "Loved everything"
Cons: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."
Pros: "Lots of room plane not full. LUCKY !!!! Crew helpful and pleasant"
Cons: "Took a while for me to figure out audio media system ??"
Pros: "The crew was pleasant and helpful."
Pros: "Good food great service nice and friendly staff"
Pros: "Fantastic crew on the upper deck who were trying everything they could to make me and my partner comfortable while trying to find a replacement seat with working TV equipment."
Cons: "Seats very narrow, passengers behind kicking seats because not happy that I needed to recline to sleep. Failing equipment - the TV wouldn't operate on original seat, and on new seat, the touch screen didn't work on the entire left side of the screen. The only reason I flew qantas was because I thought they had better equipment. Crew on lower deck clearly not as dedicated to service. After being moved here in the hopes of getting a new seat with a working entertainment system I knew the service would be worse - and it was."
Pros: "It was nice that the flight was not full and we were able to stretch out in neighbouring seats. It was nice that the lights were left low for longer than a night's sleep, as not everyone wants to sleep at the same time on such a long flight."
Cons: "The food service was slow, and refills were not offered as has been the case on many other trans Pacific flights I have been on. Also we did not receive the mid flight snack that was listed on the menu. The meals themselves were not as tasty, varied, nor as filling as those on Fiji Airways and United Airlines. My dinner had only pasta with sauce in the container, with no other vegetable offered. I was still hungry after eating my breakfast, and I was only offered tea, when I expected both a choice of juice and tea."
Pros: "The crew were friendly and supportive. The premium economy meal was excellent."
Cons: "The seats were small so the overweight person next to me used up a lot of my personal space."
Pros: "The space and comfort was excellent"
Cons: "Just wanted a few more snacks during the flight. Apart from that everything else was superb."
Pros: "Almost 17h is a LOOOONG flight, so it could have been awful... Thankfully it was not crowded, though, so I had a centre row to myself! Actually managed to get more than 4h of sleep. Loved the SkyCam, especially since we followed the full moon all the way."
Pros: "Crew was amazing."
Cons: "Seats are cramped. Entertainment was slow, limited selection and didn't work in a bunch of our seats. Flight was delayed 3 almost 4 hours and threw off the sleeping plan for our kids. No explanation other than " we are running late" and no compensation."
Pros: "I loved being able to track my flight on board and the landing. That was very neat."
Pros: "Safe travel"
Cons: "more masks"
Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Cons: "Small plane, feels cramped"
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "First class almost always guarantees a much better experience!"
Cons: "No WiFi. Little service."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Pros: "Didn’t like security. They were rude"
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."
Pros: "The food and the treatment"
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Cons: "Crying baby"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Cons: "Small seater aircraft was cramped"
Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."
Pros: "The LGA team did great in difficult situation"
Pros: "Made friends on the way to Maine!"
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Cons: "Because we were diverted to JFK for "Weather" even though LaGuardia is only 9.6 miles away, and it was 11:30pm by the time we landed. The only flight to Manchester was the next night and would have gotten us to Manchester by 6pm. I had to rent a car at midnight and drive the four hours to be able to attend the reunion I was flying up for."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Cons: "The delay on the runway"
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "Was a nice flay , thanks"
Pros: "Orderly boarding process."
Cons: "Overweight people being seated int he middle seat and sticking their elbows over both arm rests while comfortably sleeping."
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Cons: "More entertainment and food options. Service not in line with price charged for the flight"
Cons: "The Seats were really old and no new movies"
Pros: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."
Cons: "Paid for extra leg room seats and didnt get them"
Pros: "The service was good"
Cons: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Pros: "Entertainment and food were not bad."
Cons: "The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard."
Pros: "Crew was excellent food was good."
Cons: "sea food"
Pros: "All services"
Pros: "Crew and food"
Cons: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"
Pros: "The food and the comfortable seats"
Cons: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."
Pros: "Not applicable"
Cons: "Lack of ability to cancel"
Pros: "Not much - perhaps that we had booked the last row and only had two seats together"
Cons: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"
Pros: "They were strict about people changing seats to exit rows without prior permission"
Cons: "Food, cleanliness, boarding, timeliness, both etihad flights were late."
Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"
Pros: "Food was great. Crew was very nice and it was a very comfortable flight."
Pros: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
Cons: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."
Cons: "Food was horrible, seats are too narrow . To kids meal and snacks. My so. Could not able to eat their regular meals and no snacks for him, he was starving."
Pros: "In flight entertainment"
Cons: "Air con"
Cons: "The restrooms were not clean and stinky."
Pros: "This airline is the worst airline ever"
Cons: "My complain is more for the ticketing and not the entire flight. Never got a chance to fly with as I missed my flight. The ticketing guys did not help or seem to be interested in helping me find anoyher flight. All as I was concerned my missing of the flight was taken as a gain for the to make more profit with this situation. The people I called to talk to were so rude and sometime even hang up the phone on me.. They ended up cancel my return flight too even though it’s suppose to be 1 month from now. They did not care if anything went okay with me, they kicked me out of their space. I ended up spending $2000 to book another flight. For this reason I hate this airline and I would never ever recommend it to anybody which I know they wouldn’t care because they will still make money but im gonna warn everybody I know to stay away from this airline"
Cons: "More protein in food"
Cons: "Terrible service, lost all my luggage with no recall on where"
Pros: "Great and very patient crew!"
Cons: "Boarding process chaotic"
Cons: "Very bad experience and crew was unexperienced"
Pros: "Cabin crew were cheerful n helpful"
Pros: "The flight and the food was good"
Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Pros: "Everything was perfect...seats crew food accuracy"
Pros: "I expected the same amenities that I had on the incoming flight, but it was not comparable for me. It was a different plane perhaps. Well, fine. But for an average woman to have the man next to me bodily impinging was beyond uncomfortable."
Cons: "I was in the center seat and I am not a large person. That this flight did not give me even the minimum body space. Perhaps it would make sense to offer a travel class where, in advance, one might choose a larger area but not as large as under business class. At least economy plus. Please!"
Pros: "Timings good."
Cons: "Wheel chair assistance very poor, I suffered a lot."
Cons: "not a choice of Indian movies;"
Pros: "On time. Plane was clean. Security clearance was good."
Cons: "Food quantity and quality dropped to zero. Absolutely disappointed. I had travelled with etihad before. But this time I feel like not to travel with them again. In a 14 hour flight hardly one meal with 10 hour gap. Imagine if some one traveling with diabetic needs"
Pros: "excellent quiet A380 plane. Enjoyed the flight even in economy"
Pros: "Services n hospitality"
Cons: "Washroom maintenance can be better."
Cons: "Never got here! First foight never left."
Pros: "The crew was curtious, flight on time, good and clean planes, met all expectations."
Pros: "The staff were great. Comfortable."
Cons: "Not much."
Cons: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Pros: "I sat in the aisle seat so it was fairly roomy. The movies selection was very good."
Cons: "The Air Hostess was fairly rude to one particular passenger. Given that that passenger was fairly aggressive in asking for children kits, and the Air Hostess was doing her best to inform her that she has to give them all to the children first. Unfortunately it was very condescending the way she talked to the said lady. I felt that it could have been handle better. The guy next to me, his On Flight entertainment wasn't working. i felt bad for him."
Cons: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Pros: "I've flown more than 9 different airways on international flights; Etihad has probably the best economy seats and in flight entertainment with large movie collection."
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Cons: "Coldest flight. Everyone was freezing. Whenever I asked a question, I felt the crew members didn't want to be there. My seat couldn't recline so I had to ask if I could move and the staff member seemed annoyed. Compared to other planes, there isn't enough room between seats."
Pros: "Emigration and customs at Abu Dhabi"
Cons: "Leg room between seats are too small and in flight service was not good"
Pros: "The very large windows and bathroom linoleum pattern were a nice change from what I'm used to with other Airbus and Boeing planes."
Cons: "The sink in the bathroom had a slow drainage issue and upon informing the crew, one attendant immediately went to check it out."
Cons: "I was scheduled to sit next to my husband but at the last minute, our seats got changed and we were split up, having to both sit next to strangers. Not acceptable during a pandemic when we had our seats booked, confirmed, and checked in."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier."
Cons: "The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad."
Pros: "Hound crews are helpful in fixing up our seats"
Cons: "Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function"
Pros: "Most was pretty standard. We did arrive 30 minutes early, which was nice."
Cons: "My bag was checked at the gate, and I was told I could pick it up in Sint Maarten, my final destination. I arrived in Sint Maarten to learn that AA had left my luggage at Charlotte Airport, despite having landed 30 minutes early."
Pros: "The crew did a great job."
Cons: "Seating is very uncomfortable."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "The crew was friendly enough and the seat size / storage was typical for standard plane tickets."
Cons: "The flight was extremely cold. Coming from Mexico to LA we didn't have jackets / blankets on us but it would have been very helpful for this flight. Deplaning at LAX was ridiculous. We stood on the tarmac outside the plane inside a glass tube for 20-25 minutes with no information waiting for a bus."
Pros: "The atención"
Pros: "The flight and cabin crews handled an equipment problem and consequent delay, and information about it, very well."
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Cons: "Flight was cancelled. Zero accommodations"
Pros: "Friendly, comfortable and ON-TIME!"
Cons: "The service from the check in desk to the stewardess"
Cons: "I am tall and seating is a little tight."
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Nice flight"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Cons: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Cons: "Food was terrible and the audio was broken for the entire plane and couldn't watch the movie they played on the flight."
Cons: "American wins tge coach torture contest!"
Pros: "Crew does it’s best under miserable conditions. I love a nonstop flight."
Cons: "We were delayed over half an hour due to a broken tray table. Really. A 5 hour flight has no meals available, not even ones you can buy. Water and drinks were brought around once. ONCE in 5 hours. My husband and I were crammed in Middle seats 2 rows apart. And we had to pay extra to get those. Because they charge to check bags everyone brings their carryons on board."
Pros: "seats and space were good"
Cons: "2 hour delay and freezing cold inside the plane"
Pros: "For the long flights business class is the way to go."
Pros: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Cons: "The return flight"
Cons: "Seat space very narrow and uncomfortable seats"
Pros: "excellent from ticketing to depaning"
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "They cancelled my flight in the middle of the night and rebooked for 3 hours later really strapping me for time at my destination"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "The pilot was amazing!"
Pros: "Staff was pretty good, and while the food wasn't incredible, it wasn't bad."
Cons: "I hold the personal opinion that the headrests on transatlantic seats should be the sort that prevent one's head from falling to the side. It seemed like this was a domestic plane assigned to an international route."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Pros: "Nothing at all"
Cons: "Worst airline I have ever used. Continuously bad experiences."
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Airlines flying from North America to Coolangatta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Coolangatta
Masks required on board, masks provided on flights from North America to Coolangatta
Social distancing seating
Middle seats unavailable to book on flights from North America to Coolangatta
Testing for antibodies, testing for symptoms for flights from North America to Coolangatta
Waiving of change fees. Search flexible flights from North America to Coolangatta