Daily cleaning, installation of cabin HEPA filters on flights to Adelaide
Virgin Australia, Qantas Airways and Etihad Airways have all waived their change and cancellation fees on flights from Worldwide to Adelaide. Confirm policies on booking site.
LATAM Airlines and Etihad Airways do not allow booking a middle seat on flights from Worldwide to Adelaide.
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Scores according to KAYAK customer reviews
Cons: "I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning."
Pros: "Very friendly crew."
Cons: "Have a choice of both sweet & savoury snacks onboard."
Cons: "Allow married people to travel with their new names."
Cons: "The frittata and the spinach was not the best meal, but the rest seemed really good."
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Cons: "very cramped"
Pros: "Consistently good"
Cons: "2,hr delay - weather"
Cons: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
Pros: "Normal standard for that kind of trip"
Pros: "Tge flight and landing were uneventful"
Cons: "One hour delay taking off. Departure gate change. Cramped seating. When plane totally loaded, further wait for ground crew to load baggage. No refreshments until way late due to delay. Water should have been offered during the delay due to loading."
Cons: "Why have priority baggage when it doesn’t seem to work, except in inverse proportions"
Cons: "Only podcasts, couldn't find music to listen to while I worked."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "As before great assist with wheel-chair support"
Pros: "Friendly Crew"
Cons: "The 3 Hour Delay in Sydney!!!"
Pros: "Not much"
Cons: "Delayed no information"
Pros: "Great at all."
Pros: "Good flight. Staff was excellent and attentive."
Pros: "I watched heaps of movies and programs."
Pros: "Staff was very accommodating"
Pros: "In flight entertainment had a good selection"
Cons: "Delayed and missed connecting flight. As a result had to pay for a new one. Placed in the last row of economy so I could sit with my partner. Lied to by the check in counter. Disappointed by qantas yet again!"
Pros: "Took off and landed safely"
Cons: "Entertainment is old compared to other airlines. Screen is low resolution."
Cons: "Lack of ipads for inflight entertainment"
Cons: "The check in process for baggage at Sydney."
Pros: "Everything on time."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Close to two hours delay leaving Australia"
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "The food and service were excellent!"
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "Nothing to be honest.."
Cons: "food was pathetic, served late, i have always found the Qantas crew to be rude. No change to that. Somethings dont change. this is one of them. I first flew w Qantas in 2005 in business class, and since then i have downgraded. But the attitude hasn't changed. It's as if we are doing service by choosing Qantas...."
Pros: "Customer service was outstanding"
Cons: "There was no Sauvignon blanc on the wine list"
Pros: "Helpful staff, good vegetarian foods"
Cons: "Compares very unfavourably to Emirates who we used on the outward leg. Food very poor and choices limited by the time we were served."
Pros: "on time"
Cons: "very rough ride"
Pros: "Again, top quality service and support from all qantas employees. Good was yum also! And the Rv made time go by fast."
Pros: "Friendly service"
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Pros: "On time and efficient."
Cons: "No GF food choices offered - always try asking for a bit of fruit if what's on offer doesn't suit."
Pros: "The special meals for my son and daughter were amazing!"
Pros: "Every person that works for this airline (that I came in contact with) was very helpful, extremely nice, and very supprtive."
Pros: "Seats comfortable and seats good and staff friendly"
Cons: "Nil entertainment if you didn't have an iPad or downloaded the entertainment app which you would expect more in business class."
Cons: "Old 747"
Pros: "The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific."
Cons: "Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks..."
Pros: "The virgin lounge."
Cons: "Bit more variety."
Cons: "Plane trip was great , baggage pick up very slow. No entertainment on trip Melb to Cairns so can't comment."
Pros: "Left and arrived on time. The plane was nice and clean"
Cons: "Nothing. It was all good"
Pros: "The plane had few people so it was quiet."
Cons: "Meal was very average, captain speakers were very low and we couldn’t hear. The landing was rushed and rough even though it was good weather and plenty of space to slow down aircraft. No entertainment or offer to purchase/rent. The flight was delayed and we arrived one hour later."
Pros: "Great luggage allowance and best prices."
Cons: "Not Applicable"
Pros: "Free wifi"
Cons: "Not much"
Pros: "fast boarding"
Cons: "better movies"
Cons: "Could not add baggage online"
Pros: "Quick and easy service. Very friendly and polite."
Pros: "Seats, entertainment, meals."
Cons: "Late out of the gate. Missed connecting flight."
Pros: "Taking my elderly mother up to the Gold Coast to visit my sister is always a challenge but thanks to the beautiful staff at Virgin it was made so easy. Just outstanding customer service. Thank you so much."
Pros: "Seats were big enough and the entertainment was good"
Cons: "We had to wait an extra hour (after already waiting 6 hours because our original connecting flight couldn’t wait 5 minutes) because 2 people couldn’t sit in their assigned seats. They then got kicked off the plane which Is fine, but why should we have to wait while their bags are found. They broke the rules, they should have to pick their bag up when they get to Perth. Not inconvenience thousands of people!"
Cons: "My ticket was deemed void when I was checking in and I could not get on the flight. I will never book via kayak again."
Cons: "Bag drop area was allowed to be hijacked by a school group that hadn’t checked in already."
Pros: "6 years. I am old and have been cared for very well."
Pros: "We arrived in Adelaide"
Cons: "Having to wait in a massive line for an hour to check in our bags after landing in Melbourne from a Virgin Australia international flight - there should be a special counter for guests who are transferring."
Pros: "The lounge and space on the flight"
Cons: "Bizarre that the passenger across the aisle from me had a ticket to Sydney which had been scanned twice by staff, didn't work, they couldn't work out why and let her on anyway after phonecalls from steward. She wasn't too pleased to be in Adelaide with all her luggage supposedly on the Sydney flight (last minute gate change). Security breach and error!"
Pros: "Nice staff, entertainment system quite good , wide rage of films and music."
Cons: "Range of snacks and drinks served. Only water and juice covered in the air fare."
Pros: "Great service and staff."
Cons: "The non existent baggage drop at Tullamarine. The in flight snacks needs improving."
Cons: "See above, I was so bored, tired and irritated I can’t be bothered to say if this flight was good or not. Much better than being stuck in the airport and was glad to get to my destination."
Pros: "Virgin are usually one of the most competitive, efficient and pleasant airlines to fly."
Cons: "Plane delayed for over an hour with minimal updates. We finally boarded when we ought to have been arriving. A regular ipdate would have helped managed things at the other end better."
Pros: "attentive service and relatively comfortable, easy boarding and disembarking"
Cons: "Meal/snack/food was atrocious, was the most disappointing excuse of a snack. We had a choice of a few pieces of cut apple or an extremely thin sad looking granola bar. Expect airlines that offer “full service” to offer something better for the price, also the fact that no fixed TVs or iPads and you have to use your phone to watch movies, at least get a phone holder on the back of the seat."
Cons: "Half hour delay"
Pros: "Very quick flight - after all the other hours spent in the air this was most welcome."
Cons: "There was no entertainment."
Pros: "A cold drink just when I needed it. Thank you"
Pros: "The crew were excellent and the plane very comfy."
Cons: "I don't understand why we had a 4hr 40 min flight plan which went way up the Australian coast instead of going in a direct line from Melbourne to Christchurch, when the ticket noted about a 3hr 40 min flight time. If you can enlighten me that would be appreciated."
Pros: "Free drink and snack Courteous service Arrived on time Free registered luggage"
Pros: "Great service"
Cons: "legroom too small and food was minor snack."
Pros: "Good cup of tea. Good crew."
Cons: "the double biscuit is difficult to eat because it is too thick. It is quite tasty. However something savoury would be better e.g. cheese and jatz."
Pros: "Breakfast mushrooms were good."
Cons: "No butter for breakfast roll."
Pros: "Every thing"
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Cons: "my seat got changed"
Pros: "All went well, smooth flight, more or less on time"
Cons: "Over priced food, in- flight entertainment, through an app had a poor selection of programs - seats feel more cramped than other airlines- lucky it was only a 1 hr flight..."
Pros: "Every employee I've met has made my trip seamless and delightful. Your employees are very professional. Wish you were in the US!!"
Pros: "Boarding was good"
Cons: "Breakfast was a muesli bar but only half the size. Over all it felt like a budget airline. i will not spend extra money to fly Virgin Airlines again."
Pros: "everything was great, more movie options would be better"
Pros: "Virgin is always well organised and the flights kept to time. The staff were very helpful and I had a comfortable trip"
Cons: "No complaints"
Cons: "Luggage of 23kg per piece and not able to share across allocated family total"
Pros: "Like the corporate image & modern design of different facilities etc. The check-in was nice & smooth."
Cons: "No greeting or smile from crew staff (I think it's important as it shows welcoming)."
Cons: "Waiting time on transfer Staff attitude"
Pros: "Good service"
Cons: "Had to pay extra $70 because I couldnt take some spare parts as cabin luggage which should have been accepted."
Pros: "2 free checked bags when flying domestically is a big plus!"
Pros: "everything was great"
Pros: "Flight crew were lovely."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Pros: "Reached Sydney, eventually"
Cons: "Hour late. Crowded plane, cramped. No service. Poor communication about delays."
Pros: "Smooth boarding"
Cons: "Small seats, which did not recline at all, to the great discomfort of several passengers in our area, including us. With particular physical limitations due to old wounds, i have to say it was painful and unexpectedly difficult for the nearly 3 hours of incarceration. Partly this was exacerbated by the lump of head rest not moving high enough away from my shoulders. My travel companion has a head rest which was also wrecked, come away from its frame and unable to be sorted properly. In all, a poor set up for a flight."
Pros: "Both good"
Cons: "Absolutely nothing - well done Jetstar"
Cons: "plane was over an hr late due to tire needing changing. Staff we unapologetic about it."
Cons: "A little more leg room"
Pros: "They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights"
Cons: "Flights to & from Sydney to Melbourne were ok!"
Cons: "The seat leg room is getting smaller and smaller. You can't put your seat back- you'll crush the person behind! And I'm short!!"
Cons: "Tray table came down almost into my stomach .... why can’t you push them back towards the rear of the seat ???"
Pros: "The price is in good relation with the quality of service."
Cons: "The attention of the flight coordinator was poor, is a gross person under pressure and with really bad manners"
Pros: "The seating was comfortable"
Pros: "yes it was"
Cons: "No thrills airline. Pay for any extras (snack, drink) no entertainment"
Pros: "I got home. Eventually."
Cons: "Delayed almost 2hrs with no real explanation"
Cons: "Seats quite uncomfortable. Could feel the seat structure through the sestback."
Pros: "Friendly staff"
Pros: "Travel good"
Cons: "There was a delate"
Pros: "Very nice"
Pros: "Check in was quick easy and we boarded fast"
Cons: "No complimentary drinks"
Pros: "On time - early even"
Cons: "Seats are just too cramped Timing is woeful. 2:30am flight to arrive at 6:30am is awful!"
Pros: "Crew, food and timelines"
Cons: "A metal bar was poking into my back from the seat (17D) - as if the padding had worn away and the seat frame exposed. Tray table had not been cleaned and was covered in crumbs"
Pros: "Nothing it was horrendous"
Cons: "My seat was broken with a big metal bar digging into my back all the flight and got given the thinnest blanket to try had and stop the problem total and utter was of time"
Pros: "Leg room"
Cons: "Since more chairs have been added there is no leg room! My husband had difficulty getting in and out. We will not be flying jet star for longer flights"
Pros: "Quick and easy, just as expected, staff professional and. Friendly"
Pros: "Hot chocolate was good, and toasty was large. Crew was good."
Cons: "Plane could have been cleaner"
Cons: "Only one problem was the temperature was too warm during flight."
Cons: "I didn't check in my bag, didn't bother to weigh it. They weighed it at boarding and it was too heavy (my bad, I probably should have checked) and had to be checked in. My gripe is that they made me pay $60 even though my ticket included a free piece of luggage. Their argument was that I didn't use that facility at check-in and therefore waived the right to that piece of check baggage."
Pros: "Easy check in, child's play room even though we are not parents, spacious lobby"
Cons: "No comment"
Cons: "They don't tell you at the desk that they'd charge 50 dollars at the gate if you bring more than total 7 kilo of all your luggages"
Pros: "The ice with my champagne"
Cons: "Delayed for 4 hours with no nappies for my 1 year old ... no priority boarding for families with shattered children ... lying boarding staff Vallentyn or something like that ... no ability to check in online due to a message saying we had a special request ... we didn't and have checked online to HNL and SIN recently with JQ without a problem."
Pros: "Arrived safely, flight quick. Staff friendly"
Cons: "Price so costly for a quick trip for family function"
Cons: "Delayed departure which affected my travel plans"
Pros: "Plane was unable to get to a gate after landing but we were kept informed."
Cons: "Paying four dollars for an orange juice."
Pros: "Service is very good"
Cons: "Food is inadequate for vegetarians and vegans. It is not too difficult to adjust the menus to include more interesting food variations. Virgin, Tiger domestically make a bigger effort. Jetstar cheeses have animal rennet - not necessary in this day and age. Toastie could be cheese and tomato, not only with bacon.. I complained to Jetstar head office, and the response was inadequate. Proof is if they make an effort and change. If another airlines is similar price with better food, I would automatically go with the other carrier. It's all part of hospitality. Jetstar are stubborn. Irrespective of being a low cost airlines - no excuse."
Pros: "Nobody told i couldnt bring luggage had to pay extranfee"
Pros: "Their website and web check in is too basic!"
Cons: "Not understanding that online baggage allowance was for checked bags; then having to pay, at the counter, $50/bag and $15 for extra weight over 15 kg. was unreasonably exorbitant. Especially, as there was a notice stating the extra weight was for anything over 20 kgs."
Pros: "On time, polite, friendly crew. Smooth flight. All good. And good value for money."
Pros: "It was quiet. Quick and comfortable waiting for our flight. I enjoyed the meat pie, coffee and service while waiting. I was aloud to have a nap. Felt refreshed. Kayak gave me a great price. I saved $400 for my family flights all up."
Cons: "The flight was delayed by an hour but it was an accumulation of air conjestion towards the later flights. Overall we were able to charge our phones and get comfortable before flying."
Cons: "it is pitiful practice to charge baggage fees that are almost as much as the airfare. not an honourable practice. will take my money elsewhere."
Cons: "Flight delayed out of Adelaide. Terminal 4 at Tullamarine is badly designed - drop of/fpick up long way from booking in and gates long way from booking in area. Disembarking on to tarmac in pouring rain unpleasant - no umbrellas"
Cons: "Not enough leg room"
Cons: "Jetstar nickels and dimes you to death. $4.00 for a cup of coffee as an example."
Cons: "On time"
Pros: "The planes were comfortable and boarding was easy. Staff was very gracious. I only gave the food and entertainment 1 star because there really wasn't any. But we weren't looking for any for the price we paid."
Pros: "Friendly cabin crew, no frills but nice and relaxed."
Cons: "Long walk to the boarding gate in Melbourne, poor design by Melbourne airport having check-in so far from the departure gates without travellators. Could be an issue for people that are less mobile."
Pros: "Exactly at time"
Pros: "Timely, warm friendly crew, comfortable seating"
Cons: "Flying out of Avalon Airport in Melbourne. Too far out of the way."
Pros: "Crew & Air craft was good"
Cons: "Delayed flight"
Pros: "even thought they departed late we landed on time"
Cons: "both flights departed late"
Airlines flying to Adelaide have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Adelaide
Masks required on board, masks provided on flights to Adelaide
Social distancing seating
Middle seats unavailable to book on flights to Adelaide
Testing for antibodies, testing for symptoms for flights to Adelaide
Waiving of change fees. Search flexible flights to Adelaide