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Low season

JuneBest time to beat the crowds (5% less expensive on average)

High season

JanuaryMost popular time to fly (14% more expensive on average)

Average price (return flight)

$820(avg. price over the last 2 weeks)

Good deal (return flight)

$231or less

Good deal one-way

$110or less

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Top 5 airlines serving from Asia to Australia

Scores according to KAYAK customer reviews

8.0
Thai Airways
Overall score based on 2,362 reviews
8.2
Boarding
8.0
Comfort
8.5
Crew
7.7
Entertainment
7.8
Food
Airline reviews

Pros: "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"

Pros: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
Cons: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."

Pros: "Snack was great"

Pros: "Lounge was great"
Cons: "More space in economy"

Pros: "Crew was polite, food ok, wine good"
Cons: "More comfortable seats with a bit more leg room"

Cons: "Nothing!"

Cons: "Board royal silk/biz class first because so they can store their bags first and not have to fight with passengers from exonomy trying to pass them at same time. Very annoying and slows down everyone boarding."

Pros: "Food still up to standard. Better then some flight from Thai Airways."
Cons: "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."

Pros: "That we arrived"
Cons: "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."

Pros: "crew was pleasant."
Cons: "very cramped seats in economy class had to take a bus and walk up the stairs to get to the plane medicocre meal (but it was a short flight)"

Pros: "Everything was as usual. Boarding can be improve a bit."
Cons: "This time I found the food was below Thai Airways standard (which was usually good to great)."

Pros: "Nice staff"
Cons: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"

Pros: "Evetything"

Pros: "Speedy boarding, early arrival and generally comfortable flight."
Cons: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."

Cons: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."

Pros: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Cons: "Entertainment system and seats are old."

Pros: "The seat was comfortable. The crew was professional. Landing was smooth. But the smell of someone shoes/feet broke my comfortable. The crew couldn't do anything except spray the perfume."

Pros: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Cons: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."

Pros: "Crew were polite and nice. Food was good"
Cons: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."

Pros: "Food ok"
Cons: "Old plane, entertainment system didn't worked half of flight, gate in BKK at end of airport (long walk)"

Pros: "Excellent service everything was perfect. Want to fly again on thai."

Pros: "Always a pleasant experience on this airline."
Cons: "Lack of individual overhead air vent controls. I am hot natured and have noticed that a lot of Asian airlines do not have this feature. KE is the Worst - Thai is “okay”"

Pros: "seats are comfortable, service is mediocre"
Cons: "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."

Pros: "Not much of delay Nice n friendly air stewardess"
Cons: "Check in so slow"

Pros: "Nothing"
Cons: "Bad onboard service"

Pros: "Thai airway always tries to give good service."
Cons: "The flight was delayed 1 hour an 15 min. due to mechanical problem"

Pros: "The staff were great but couldn't rectify the entertainment."
Cons: "No entertainment as the movie wouldn't play or watch anything else."

Cons: "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."

Pros: "Everything ok But just Ok"
Cons: "Bossy staff seemed to much trouble stretching your legs made you feel like you were in the way!!!!"

Cons: "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."

Pros: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."

Pros: "Not uncomfortable"
Cons: "A less good selection of films than other carriers. Long wait both ends before take off and especially when alighting Cramped No toiletries No menu in advance"

Pros: "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."

Pros: "The seat and movie options were good."
Cons: "No wifi, the food was bad, small portions, bad English. You'll get off hungry."

Pros: "I like the way the FA treats me very well and I was in economy class but feels like Business Class."

Cons: "Food quality"

Pros: "I liked the plane and the flight was comfortable."
Cons: "You don't get the attention if you are quite or just being genuine nice. The staff was more eager to attend the people who would try everything for attention. I had to ask several time for water."

Cons: "The music they play for the last hour of the flight is loud and extremely annoying."

Pros: "Al ways friendly and helpful"

Pros: "First class airline"
Cons: "decor inside plane looked a little dated"

Cons: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."

Pros: "Food was good. Seat ok and check-in done promptly."
Cons: "Crew, ground and air, could be a bit more friendly but it was acceptable. Arrival was later and baggage handling a bit slow too. Bag was well handled."

Pros: "The food the stuff"

Pros: "Flying in 747 again"

Pros: "Faultless in every way...."
Cons: "Parents that cannot (prefer not to) keep their children under control!!! Expecting the lovely Thai staff to do it for them..."

Pros: "Nice and friendly cabin crews with good services"

Pros: "A pleasant on time flight in a very nice Airbus 380. Business class was very comfortable with prompt, kind flight attendents. The lounge in Hong Kong is well appointed. An overall great experience."
Cons: "Small electronics, like tablets are not allowed on take off. The inflight entertainment is also locked out during take off for quite a long time."

Pros: "Service was good. Flight was on time."
Cons: "Did not like the meal though."

Pros: "Very comfortable flight!!! Good was amazing!"

Cons: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"

Pros: "Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile."

Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."

Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."

Pros: "Crew were lovely. Boarding was quick. Flight landed early."
Cons: "Food was average"

Pros: "Great crew and comfortable sear"
Cons: "Older plane so entertainment system left a bit to be desired"

Pros: "Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough."
Cons: "Some Crew a bit slack. And slow service"

Cons: "Nothing"

Cons: "The seats were too narrow and uncomfortable"

Pros: "The braised beef dinner was excellent, the crew were really helpful and the entertainment good. Arrived early as well.Qantas seems to have great pilots as very little in the way of bumpiness on landing. So well done guys."
Cons: "Nothing much. I have long legs so it's hard to get comfortable enough to sleep."

Pros: "Nothing"
Cons: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"

Cons: "We came from a week of 45° heat to air conditioning with misting capability, very impressive, loved it. But l got very cold, my own fault didn't a ask for a blanket quick enough."

Pros: "Food and comfort of the seat"
Cons: "The USB charger, the whole entertainment, anything on the remote including light control and bell, stopped working! I wasn't given enough attention, i had to chase the crew a few times, it was a 14 hour flight with nothing working, miserable experience. I was offered a window seat, which i hate, without considering to give me an upgrade. I was given 5,000 Qantas points, i don't know if they can be moved to my AVIOS."

Pros: "On-time, Food, Comfort"
Cons: "Special Assistance not provided inspite of it being booked with ticket."

Cons: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"

Pros: "Staff was wonderful. Food and cleanliness was good. Pilots communication was accurate and helpful."
Cons: "We were travelling with an infant. Although we had requested for crib/bassinet we didn’t get one. To add to the anxiety, we noticed that none of the bassinet seats were allocated to parents with infants. There were at least 3 families with infants and lots of children due to school holidays. But we all had to make do with our cramped seats. Maybe Qantas can plan this better. It isn’t so difficult as they usually know how many infants are travelling, in advance."

Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."

Pros: "check in easy at Adelaide airport"
Cons: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."

Pros: "Crew were great"
Cons: "Lost bags"

Pros: "Singapore airline best for Australia"

Cons: "Small seats"

Pros: "Food was a improvement luggage transfer to connecting flight great a"
Cons: "All good"

Pros: "Cabin crew were terrific. On board was also very good. Attentive and courteous."

Pros: "The staff did the best they could to accommodate everyone on a full flight in economy. The passenger in front of me had a failed entertainment system and the staff handled it very well."
Cons: "The leg room is obviously minimal in economy but compared to Singapore Airlines this was cramped and when the seat in front reclines it's almost impossible to find a comfortable position if you're over 5 foot 9! food was below par."

Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Cons: "Old aircraft (737) let’s down a good company and frequent flyers."

Cons: "Food, I cannot get an option to have a Cheese platter. The food has been prepared too far in advance and is tasteless and full or preservatives."

Cons: "The dinner meal was dried and pretty disappointing as was the media selection in coach vlass"

Pros: "Great service"
Cons: "The boarding process with qantas domestic is always chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers"

Pros: "I liked everything from crew to the plane"

Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."

Cons: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."

Cons: "Crew service was disgraceful"

Pros: "Liked service and entertainment"
Cons: "Lack of legroom"

Pros: "Ok selection of TV content. Pilot focussed on getting us to Perth quickly."
Cons: "Crew put lights out right after take off - hoping to shut us up and keep us out of the way. Poor movie selection due to streaming limitations (license issues for wireless streaming of content)"

Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."

Pros: "Very comfortable business class seat, great business lounge in Singapore."

Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."

Cons: "Na"

Pros: "The entertainment had a great selection"
Cons: "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."

Pros: "On schedule departure & arrival times Seamless easy check-in at Learmonth"
Cons: "On board food offering was poor Expensive for distance travelled No onboard entertainment"

Pros: "It's Australian."
Cons: "Typical overnight flight."

Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"

Cons: "The wait time for checked baggage in Melbourne was unacceptable ... 45minutes. This is disgraceful in comparison with other countries. It adds a significant delay to overall journey time."

Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"

Pros: "Extraordinary crew energy, plenty of food."
Cons: "Ran a bit late and boarding queue was unusually chaotic."

Pros: "The blankets"
Cons: "Very little leg room compared to other airlines, disorganised & slow crew, offered very little in terms of snacks"

Pros: "The Singapore Qantas lounge is well set up, despite one or two small issues. Boarding was easy after the usual Singapore gate lounge procedures. On board the crew (led by Brigita) could not have been better. I LOVE the 1 -2 - 1 business configuration. Meals and refreshments on board were just great and I enjoyed that the crew didn't disturb me (Emirates are particularly rude in this regard) when it was clear I was sleeping until descent."
Cons: "Qantas, being an Australian airline, I am clueless as to why, in the airline lounge: Australian Sauvignon Blancs are not available (NZ phewee!) Bundaberg Rum (Ozzie icon) is not available. For a major hub, it is also not clear why a separate business lounge doesn't operate."

Pros: "Nice seats."
Cons: "Poor selection of entertainment options. New iPad system cheaper for airline, but offers less than the in built wired system it replaced."

Pros: "Crew were outstanding. Great service, attention to detail and simply better than I have experienced in the past 10+ years travelling Business. Well done!"

Cons: "Entertainment system on our section of the Qantas A330-200 had failed and was not operational for the entire trip. This meant no movies, no music, no safety video or announcements and no flight map for the entire journey of almost 8 hours. Crew were not very responsive to this and it seemed like a low priority vs everything else they were doing. After almost 2 hours and complaingpts from a number of the 24 passengers impacted, they did a "soft and hard reset" of the system which did nothing. Initially crew suggested they had an alternative (Tablets) but subsequently denied this. I felt they had already handed these out and did not hav enough. Having been the very first person to raise this issue (10 mins before the flight was to leave), I felt I should have been offered one, but clearly they did not do so. Altogether pretty disgusted with crew attitude and responsiveness. We also felt the food was of very poor quality too - it was too salty and what should have been crisp was soggy. We will NEVER fly Qantas again (even a code share)."

Pros: "A plane I could sleep on...very comfortable!"

Pros: "Great crew!"

Cons: "Very happy traveller"

Pros: "Super comfortable n lovely crew"
Cons: "All good"

Pros: "Polite crew"
Cons: "Movie selection"

Cons: "The food !"

Pros: "Excellent crew"
Cons: "Excellent service"

Pros: "Nice crew"
Cons: "More leg room and comfortable seats"

Cons: "Business class is Not a business class seat On the new 737."

Pros: "Crew"
Cons: "I slept most of the way"

Pros: "Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst."
Cons: "Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies."

Cons: "Older planes are very outdated."

Cons: "Slow."

Pros: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Cons: "Food was limited and not great."

Pros: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Cons: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."

Pros: "Service is nice. Very friendly. Food is good."

Pros: "I liked the music and movies"
Cons: "I was very close to my neighbor and didnt even feel comfortable to get up and go to the bathroom because I didn't want to wake him."

Pros: "I love the workers, I love the entertainment. The pilot did a great job."

Pros: "Nothing. I felt they were racist. Not only were we not able to board the plane early with our Baby based on Veronica denying our request request I notice the female crew would acknowledge the other Babies and never noticed our African American Baby."
Cons: "The food and he service was awful."

Pros: "All service on board was great"
Cons: "Nil"

Pros: "Service"

Pros: "Nice cabin crew"

Pros: "By far the best flight attendents. Friendly, sincere and happy - the staff was outstanding."
Cons: "The only thing I didn’t like was the food. It badly needs a revamp."

Cons: "Curry, breakfast sausage, amount of leg room."

Pros: "Crew. On time."
Cons: "Foid."

Pros: "They did hand out thin blankets."
Cons: "The temperature in the airplane... Couldn't feel my body!"

Pros: "Nice food."
Cons: "Planes feel not well maintained, no electric outlets, not enough screens..."

Pros: "Staff were friendly."
Cons: "Staff could have had more control.of boarding process. Pax just swarmed the boarding line."

Pros: "Good selection of entertainment."
Cons: "After many hours the seats were not too uncomfortable. But that's after 10 hours flying. It was nice that they reclined like they did. But the padding could have been better."

Pros: "Quick boarding."
Cons: "This was an older plane than the one from Sydney. No seat back unit. IFE was old screens that drop from the overhead. 2nd show was cut off mid stream due to landing. Seat uncomfortable and showing their age. Full flight so very crowded."

Pros: "Friendly staff, good food, comfortable ride."

Pros: "Foods"
Cons: "Poor communications between crews and passengers"

Cons: "The food was not very good."

Pros: "Genuine, warm and welcoming crew. Clean and spacious cabin. Very tasty vegetarian breakfast."

Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."

Pros: "Smoorth landing, great staff, meals, checked bag"
Cons: "Crowded by fellow psger who left tv on all night and tapped feet for the full flight"

Pros: "Who sells Business tickets to parents with 18 month old children? Paid extra to arrive in Fiji rested and relaxed. No surprises h thing. Kid screamed off and on the entire trip. Row right behind us. Flight crew was excellent."
Cons: "Food was mediocre. Seats are flat but not horizontal."

Pros: "Great service. Flight attendants are super helpful and nice. The meals are really good too. Small things as movie selection was amazing too. An overall outstanding experience. Vinaka!"
Cons: "It was perfect."

Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."

Pros: "free food and wine and beer"
Cons: "Entertainment was poor with old screens coming down from the ceiling. No choice of movies."

Cons: "The plane is old and the only entertainment was a screen overhead not easy to see. Hard to keep the children occupied. A family of 4 cannot all sit together as the configuration is 3 & 3."

Pros: "The people"
Cons: "The food"

Pros: "Thanx for the isle seat,/gate agent who checked me in was especially great,calm n patient,courteious n happy!plane was clean and staff were warm n welcoming,,,Vinaka..."
Cons: "My two month trip began leaving LAX jun 11:where YOU had a witch hunt for carry on liggage.In 13 years,my carry on was acceptiable;On that day $120.00 extra was needed for me to travel with my carry on,,no issuies for years b4,or traveling after,B.S..psngr tkt#2607808503000,2260 ,4521, 439746 6,left a nansty taste in my mouth,claimed my bag was just a tiny bit to large.. !When crew was provideing water or other on flight products,they worked from back to front;which made it diffuacult to see the product offered comming!! Also,,this last flight crew didnt seem happy to be traveling,and lacked the GREAT BULA I am used too.. I hop things get beter,.So ta talii ,Tim"

Pros: "We love it enjoying the airport the flight service"
Cons: "Airport place for us to sleep love it"

Pros: "Very good food and service. Plane was spacious and looked new."
Cons: "On board entertainment was limited."

Pros: "Food was great!! Flight attendants provided excellent service. Entertainment was really good, and the plane looked pretty new."
Cons: "There was barely enough room for everyones stuff in the overhead containers. Because of the location of my seat (aisle, just when the number of seats oer row changes) I got bumped on my shoulder quite frequently."

Pros: "Everything. Would choose again. Thanks so much."

Pros: "Good seating 2+4+2 allows more privacy for couples and less crowding. Every seat has USB plug. Good entertainment system with large selection of current movies.."
Cons: "15 pound carry-on limit. Although my reservation was not affected, I believe that reserving specific seats is no longer available for economy coach. Check to be sure."

Pros: "2/4/2 across seating and electrical plug at every seat. So a couple can get one row and one aisle seat. Decent Wine included with meal."
Cons: "food mediocre."

Pros: "That the plane actually landed and picked us up. And it safely landed in Honolulu. Those were the only two positives."
Cons: "They left a guy behind on the island, they were delayed 5 days. They didn't seem to care they left us on the island for an extra 5 days. Fiji airways didn't try to get us off the island any sooner. Fiji airways had next to no communication about the situation. They used multiple different excuses for the delays. I'm never flying Fiji airways again."

Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"

Pros: "Crew was great. Food was excellent."
Cons: "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."

Pros: "The crew most of all!"
Cons: "Transfer process from Terminal 1 to Terminal 2 in MNL."

Pros: "Movie selection was ok"
Cons: "Ran out of meals offered me crackers and bread boarding was a mess long delays I will never fly Philippines airline again!"

Pros: "Great crew. Old plane. Late arrival. Great food."
Cons: "Business class seats are old."

Pros: "Nice cree"
Cons: "All perfect"

Pros: "Crew are helpful"
Cons: "PAL flights always delayed"

Cons: "Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help"

Cons: "E mail up dates of change of gates or times."

Pros: "crew were great"

Pros: "Superb service!"

Cons: "Hoping to have a flight on time and not delayed."

Cons: "Install IFE, organize the boarding process. Blankets on given on request"

Pros: "Service was great, took off on time and arrived early"
Cons: "Food was average"

Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."

Pros: "Overall great"
Cons: "Was not able to online check in"

Pros: "Despite a shortage of Flight Attendants on the Flight the ones that were working did an AWESOME Job serving the Passengers ."
Cons: "For the sake of the Flight Attendants more Of them to help."

Pros: "The plane is new and clean"
Cons: "If the flight was on time. The flight was delayed which resulted on missing my connecting fllight to Denver. I have to stay and wait at the San Francisco airport for 19 hours"

Cons: "Pillows for business class as seat posture hurts the lower back. Needs improvement on loading priority luggages as mine came out together with the economy passengers."

Cons: "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"

Pros: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Cons: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."

Pros: "Yes, my first time Philippines Airlines experience was impressive"

Pros: "Good selection of movies."
Cons: "Late, late, PAL is always late. First we were late by two hours; then boarding was delayed by one hour after that; then we sat on the tarmac for two more hours. Literally my dad had almost finished watching his first plane movie before we were able to takeoff. Fortunately our flight wasn't cancelled, but we missed not one but TWO connecting flights because it was so late. Also, MNL is a terrible airport. What is the logic in needing to pass through THREE sets of metal detectors and x-ray machines before boarding?"

Pros: "your crew and the service provided"
Cons: "some video channel dose not work such an the flight map."

Pros: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Cons: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."

Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"

Pros: "the bnew a321neo plane. love the new business class seats for its short haul flight"

Pros: "On time departure"
Cons: "Food"

Pros: "Very nice crew. They were quiet efficient and very nice . Food was delivered quickly and was the usual airline quality food."
Cons: "We waited almost 30 minutes at the gate after the door closed. Then we waited on the tarmac for another 20 minutes. We taxied out and waited some more. No entertainment options to pass the time. Finally got clearance and took off."

Pros: "The crew are professionals"
Cons: "The plane. Its an old airbus a340. Was expecting the new boeing 777-300er new business class."

Pros: "Price.... $138 USD from HK to Manila at the last minute is fantastic. Also, very helpful ticket counter moved my flight to an earlier one than originally booked, at no extra charge."

Pros: "Crew was fine food mediocre"
Cons: "Leg room is real tight. Hardly any space to move. Compared to other airlines the A320-200 Philippine Airlines aircraft has been packed with way too many seats. Will not fly them again."

Pros: "The Inflight crew is very good."
Cons: "The transfer process and layover experience is very poor."

Pros: "Philippines Airlines ground staff expedited our immigration and customs clearance in MNL because of a flawed system for international transfers between terminals. We would have missed our connection despite a 2 hour connection time if not for their assistance."
Cons: "Despite having our bags tagged from TPE via MNL to DXB and a 2 hour transit window in MNL, we were forced to clear immigration in MNL, claim our bags, clear customs and then pay for taxi transfer between terminals to check in again for our PR flight from MNL to DXB. At the very least Philippines Airlines should have provided transport betweeen terminals. We will NOT transit through MNL again until this is fixed."

Cons: "seats is too tight/noarow"

Pros: "Absolutely Nothing."
Cons: "They choose to serve beef curry on a flight from a Indian minority country. Surprise, 20 of us were stuck with it because that is all that was left... All that is left is beef, is that ok? Like we have a choice. Late as always too."

Cons: "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."

Pros: "Arrived early"
Cons: "Nothing"

Cons: "It was Xiamen airlines again so bad"

Pros: "It's an old aircraft so we were given a personal ipad each passenger which is so good! We were emailed for flight time changed but didn't know our aircraft was changed too so our reserve seats were gone too."
Cons: "Food is very dull. Our flight coming in and out were both delayed."

Pros: "Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean"
Cons: "Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers."

Pros: "It was good value, and landed a little early."
Cons: "No power plug or USB charging port."

Cons: "flight canceled"

Pros: "Getting off the flight."
Cons: "More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines."

Cons: "Check in at Kuala was a chaos. The agents were at a lost not knowing how to handle the family in front of me. It took them more than 30 minutes to handle just one family. I think there must be something wrong with the booking system. It took me 45 minutes to complete my check in."

Pros: "Food, gift pack, in-flight wi-fi based entertainment."
Cons: "Seating a little bit cramped in coach."

Cons: "I'm 6'2" and just barely fit into my seat. Two inches taller and I wouldn't have fit at all. I know they're marketed towards a primarily Asian audience, and the plane was totally full, but don't expect to be comfortable if you're bigger than 6'."

Pros: "Personnel were kind"
Cons: "the space of the seat is too narrow. the announcers can barely be heard. White bread at meals should be eliminated and whole wheat or more nutritious grains should be used."

Pros: "I was very impressed with the service give by PAL. Good meals, good utensils, and blanket and pillow provided to each passenger as well as current tv shows and movies on the entertainment system for free."
Cons: "Some of the equipment on the plane seemed dated and didn't work so that was a bummer. The attendants offered to move me to a another spot, but couldn't due to it being a full flight. Also the plane was two hours delayed leaving."

Pros: "Nothing"
Cons: "Original flight was cancelled for 'operational reasons' - was put on next day flight instead. Repeatedly called Philippine Airlines customer service to ask about them providing overnight hotel accommodation given the new flight time, but was either told to call back later, that they had entered the wrong date for the request for hotel accommodation - in the end received no reply at all!! Worst airline customer service experience ever!"

Pros: "Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.."
Cons: "Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.. u need to let ur travelers know what kind of covid testing each country they visit, BEFORE THEY DEPART!! AND FYI U NEED TO UNDERSTAND THAT THERE IS NO GUARANTEE THAT THE LABS WILL COME BACK IN TIME OF THEIR DEPART!! U MADE MY INTERNATIONAL TRIP A NIGHTMARE AND U WONT GIVE ME A REFUND OR OPTION TO RESCHEDULE AT A LATER DATE!!!"

Cons: "Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main."

Pros: "Crew was friendly, food was good"
Cons: "Entertainment was broken in one of our seats, the seats were not comfortable"

Cons: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."

Cons: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."

Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."

Pros: "Free Wifi"
Cons: "Free Wifi all over the flight"

Pros: "The crew was great and seating an entertainment options were wonderful."
Cons: "Food. Other airlines in Asia have a far better selection of meals."

Pros: "I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time."
Cons: "The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting."

Pros: "loved the interactive flight information, movies, and the food and crew were great"

Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"

Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"

Pros: "Friendly staff that helped me change seat after I landed in a middle seat."
Cons: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."

Pros: "The smooth journey in the sky"
Cons: "The fact that BA flights even morning ones are always behind schedule"

Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"

Pros: "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Cons: "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."

Pros: "Not too much"
Cons: "Nearly everything. BA is about 30-40% of what it used to be"

Pros: "Very professional and friendly employees. Someone fainted in our cabin and the crew members took very professional care and offered the passenger oxygen."
Cons: "Very packed cabin, offered us just a sandwich after the first main meal."

Pros: "Good size seats"
Cons: "The crew were rude and dismissive"

Cons: "In flight service needs to be improved"

Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."

Pros: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Cons: "Food was awgul"

Cons: "mybroken seat"

Pros: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Cons: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."

Pros: "Nothing I didn’t make the flight"
Cons: "Heathrow security is slower than molasses and rude. They had to check my bags and it took them over an hour. They were condescending and very unprofessional. Also extremely slow."

Cons: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"

Pros: "Nothing."
Cons: "Poor legroom with large entertainment boxes taking up valuable space under the seat. Armrests do not lift all the way up - only go 45 degrees which is useless if sitting next to your partner and want some more room!"

Pros: "I felt comfortable even though it was crowded. Crew was very nice and helpful when needed. Entertainment was excellent and made the trip go by faster"
Cons: "Boarding took a little longer than expected."

Cons: "It gave me a different return date"

Cons: "I would have preferred a larger breakfast. For a flight departing after midnight, a dinner was not necessary—but a good breakfast was!!"

Pros: "On time performance"
Cons: "Boarding was somewhat haphazard with some confusion over who was being called at what time"

Cons: "Legroom is extremely tight."

Pros: "Flight was on time. Check in staff, Lounge + lounge staff and Cabin crew were on par with expectations (very good). Disembarking the plane at Heathrow was organised, immigration process (I used the e-gates) was very quick and bags arrived promptly."
Cons: "Many ground staff on hand - but felt overall lack of coordination specifically after security check at the gate, with yet another boarding card check which seemed a bit pointless as boarding cards were checked before gate security as well? Eventually boarding the plane - one lady ended up in the wrong line for upper deck seating (which shows that the numerous boarding card checks they failed to give proper guidance on what line to join)."

Pros: "everything went smoothly"
Cons: "Not enough choices for movies or tv shows."

Cons: "Asked for water when they were selling beverages, and was told sharply "not yet". Flight attendants did not make eye contact and never return for us or other passengers around us."

Pros: "I like that they managed to squeeze the seats in an A380 jumbo jets to make it feel like the space of a domestic carrier plane."
Cons: "Seat is small, no food menu on a 12-hour long haul flight from SIN to London. Only 1 available meal type: bland tasting "sea bass" soaked in tomato sauce. The air crew spent most of their time sitting in the back - zero effort in service - not once did they make rounds with cups of water/juice. In between meals, I request for some snacks and they said they don't carry any snacks at all - onboard a 12-hour long flight. I asked to BUY some Malteser chocolate and pringles, and the air crew exclaim "ohhhh but it's on the upper deck, I would have to climb up to get some." Here how about some bread rolls and butter. They offered me stale bread from the previous meal. I am their One World Partners SAPPHIRE Member. I shudder to think how they would treat their standard economy class passengers."

Pros: "Flight arrived early"
Cons: "Movie selection not that great"

Pros: "The welcome drinks and hot towels (premium economy) are good. As is the drinks trolley before meals. The seats are just OK"
Cons: "Major gripe is seat allocation we had several issues but the worst was being issued with a boarding pass and seats from London to Sydney only to have them changed to inferior seats at Singapore with the ultimatum "sit in the new seats or get off the plane". Excellent for customer relations, we won't be traveling BA again"

Pros: "Service is great"

Pros: "Clean only immediately after boarding."
Cons: "1) Toilets too small 2) Toilets after first use by passengers, was not cleansed and toilet supplies like seat covers, etc not replenished 3) Not even enough toilets around."

Cons: "Changan T1 is awful. BA god poor. Otherwise fight to time and uneventful. Passenger cabin in 777s feels squashed. Toilets barely cope."

Cons: "Offer larger seats like United Airlines. For a few dollars you can upgrade economy to economy plus which offere 6 inches more leg room."

Pros: "Overall good service"

Pros: "Not much. Very small plane. Only one bathroom on the back in the galley! Impossible to get in most of the flight because of service carts."
Cons: "Food service extremely slow. M&s choices looked good but the crew had their hands full trying to deliver. Too bad"

Pros: "This flight is was by British Airways - Excellent flight experience!!"

Pros: "Everything that BA is not; excellent crew & food"
Cons: "Nothing"

Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."

Pros: "Staff all very pleasant."
Cons: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."

Cons: "My connecting flight was late, and I missed this flight."

Pros: "I liked the service provided by the crew"
Cons: "I didnt have enough time to eat after my first flight because of the short layover. Also the seats were not very comfortable there were plenty of open seats where they have the bed, they could have moved people there for example im military along with a few others, not saying that we need extra privileges but it would have been nice."

Read more about Thai Airways
COVID-19 information

Safety measures for airlines flying from Asia to Australia

Airlines flying from Asia have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Asia

Mandatory masks

Masks required on board, masks provided on flights from Asia

Social distancing seating

Middle seats unavailable to book on flights from Asia

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Asia

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