Daily cleaning, installation of cabin HEPA filters on flights from Asia to Sydney
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Scores according to KAYAK customer reviews
Pros: "Super comfortable n lovely crew"
Cons: "All good"
Pros: "The crew had a good attitude for the flight."
Cons: "Felt like this being a 8 hour flight there would be some entertainment on the plane , just radio. Also there was no food options from what I saw available either."
Pros: "Fantastic service from check in until arrival."
Cons: "More up to date movies"
Pros: "Polite crew"
Cons: "Movie selection"
Pros: "Comfortable seats and great on board hospitality"
Cons: "Boarding in Nadi international airport for Fiji airways is boarding the passengers from the back of the aircraft first which was different for me"
Cons: "The food !"
Pros: "the crew was good."
Cons: "hot as hell during check in outside and it took forever. then the entertainment on the plane which was prehistoric with everyone having to watch the same movie, plus it was a very old movie!"
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Pros: "Friendly staff"
Cons: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"
Cons: "Business class is Not a business class seat On the new 737."
Cons: "I slept most of the way"
Cons: "Good flight"
Cons: "Older planes are very outdated."
Cons: "Boarding a bit chaotic"
Pros: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Cons: "Food was limited and not great."
Pros: "Service is nice. Very friendly. Food is good."
Pros: "We arrived safely"
Cons: "90 minutes delay without information or appology."
Pros: "well refer below"
Cons: "plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like"
Pros: "Sorry the flight was cancelled"
Pros: "The service and food"
Cons: "Plane seems dated"
Cons: "IF it weren’t for the freezing cabin temp, I wouldn’t have needed. blanket that smelled like everyone’s feet had been wrapped in it. The breakfast was lukewarm, and some parts were even still cold that should hve been hot."
Pros: "Nothing. I felt they were racist. Not only were we not able to board the plane early with our Baby based on Veronica denying our request request I notice the female crew would acknowledge the other Babies and never noticed our African American Baby."
Cons: "The food and he service was awful."
Pros: "All service on board was great"
Pros: "Very comfortable and the pilot landed the plane perfectly in bad weather! Thank y'all Fiji Airways!"
Pros: "Crew was great"
Cons: "Uncomfortable seats"
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "Nice cabin crew"
Pros: "By far the best flight attendents. Friendly, sincere and happy - the staff was outstanding."
Cons: "The only thing I didn’t like was the food. It badly needs a revamp."
Pros: "Had my backpack searched 4 times....one on the walkway on a folding table they set up...as I unhooked my bag (due to them breaking the two zippers in an earlier search) i asked what they were searching for and she saod "we search all American's bags" I said "just Americans?" she responded "Indians too"...then said "go ahead" after I mentioned the zipper issue.....destroyed any chance this would be an enjoyable flight or that I would ever return to Fiji, shame beautiful islands."
Pros: "Crew. On time."
Pros: "Staff were friendly."
Cons: "Staff could have had more control.of boarding process. Pax just swarmed the boarding line."
Pros: "Quick boarding."
Cons: "This was an older plane than the one from Sydney. No seat back unit. IFE was old screens that drop from the overhead. 2nd show was cut off mid stream due to landing. Seat uncomfortable and showing their age. Full flight so very crowded."
Pros: "Staff very good, food and beverage service was delayed or postponed due to turbulence but staff made up for it when service resumed."
Cons: "Entertainment movies not very many new releases."
Pros: "the service. coffee and teas was very good. probably because of the Fiji kind attendants and water."
Pros: "Nice blanket, good food, friendly staff"
Pros: "Friendly staff, good food, comfortable ride."
Pros: "Friendly staff!"
Pros: "I didn't like anything about this airline !"
Cons: "Where do I start !!!! Horrible service bad food no class ... Would never fly Fiji Airways if I have other options . Sad that it's the only airline flying to Fiji ."
Pros: "Overall service is good for a short flight"
Cons: "The gate agent was extremely rude and asked to see our passports. She insisted our carry on be checked in. My son is disabled and requires an isle chair. The gate staff did not allow time for him to get to his seat before letting the rest of the passengers board and the staff assisting him were very upset as were the passengers who were wondering what was taking so long to get to their seats."
Pros: "Got to Fiji safe."
Cons: "1. Checked in was very slow. When we got done, we have to run to the gate cuz they are already boarding. 2. Seats were very small, too tight even for people with short legs. 3. Not much movies to choose from, it was an 11 hour flight, at least give us more movies to choose from. 4. Just saw crew once, when they were passing out meals and collecting them."
Pros: "Genuine, warm and welcoming crew. Clean and spacious cabin. Very tasty vegetarian breakfast."
Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."
Pros: "Great views, fun airport w live music...seeing storm over Auckland"
Pros: "Crew is very nice & welcoming"
Cons: "Delayed flight, which I understand happens. However they stayed the new flight time was 6:05pm. We didn't take off until at least another hour after that. Minimum entertainment options - approx 30 movies all together and most were older. Food was not good. Small seats with very little leg too"
Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."
Pros: "free food and wine and beer"
Cons: "Entertainment was poor with old screens coming down from the ceiling. No choice of movies."
Cons: "The plane is old and the only entertainment was a screen overhead not easy to see. Hard to keep the children occupied. A family of 4 cannot all sit together as the configuration is 3 & 3."
Cons: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
Pros: "Great crew. Old plane. Late arrival. Great food."
Cons: "Business class seats are old."
Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
Pros: "Gates was opened on time and the staffs already scanned the boarding pass while waiting for the actual boarding. This is efficient and saved time."
Cons: "Passengers were already queueing in the checkin while waiting for Oman Air to finish their checkin. This created piles of passengers waiting for the checkin counters to open."
Pros: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"
Pros: "More organized bus boarding according to seating location"
Cons: "Flight delayed by 1hr 13mins"
Pros: "Good flight on time. Nice staff"
Cons: "Continue the good service"
Pros: "crew were amazing"
Pros: "Very friendly staff and modern plane."
Pros: "A good value for the money. Food was ok, and the flight crew was friendly. Check-in was a bit unorganized but overall a good experience."
Cons: "I do hope the cabin crews would smile more to let the passengers know they are happy to serve."
Pros: "Everything but the inflight entertainment. Nothing impressive."
Pros: "On time. Good service"
Cons: "More leg room"
Pros: "Theno del crew were polite and cheerful, efficient in their work. Seats are okay, more legroom would be better."
Cons: "no delays on schedules."
Cons: "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."
Pros: "Great crew."
Cons: "Tight seats."
Pros: "Yes crew and plane were ok."
Pros: "The ataff assigned me an exit row qwitj extra legroom"
Pros: "Well organize & very courteous.."
Cons: "So far no complaint"
Pros: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Cons: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
Pros: "Flight was pretty smooth.. takeoffs and landing was great.."
Cons: "Crew was not trained in customer service enough.. they where walking and serving at different times..most of the times you can see them bumping at each other.."
Pros: "Take off and landing on time."
Cons: "Very cramped...par for the course."
Pros: "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
Cons: "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."
Pros: "Seat are comfortable"
Cons: "Not much options for in-flight entertainment in A300-200"
Pros: "Very happy the crew was good all in all a good flight and great value for money."
Cons: "My checkin luggage with my powerbank and my nintendo switch left controller was confiscated. I only find out when I arrived home and I was very disappointed."
Pros: "Crews were attentive and very helpful. They were all nice and very accommodating. But please add a personal AVOD on your aircrafts. A 10 hour flight is really boring without entertainment system."
Cons: "The portion of the food was very little. And they only serve full meal once on a 10-hour flight. Snack was served 1 hour prior to arrival but was not enough as the passengers were starving already."
Pros: "On time Departure, quick flight. comfortable seat"
Cons: "No wifi. No entertainment"
Pros: "The service for my flight was excellent. I really had nothing that bothered me at all that was under the control of the flight crew. This was my first time on Philippines airline, but I would do it again."
Pros: "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
Cons: "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."
Pros: "The food was excellent"
Cons: "One hour delay starting and 45 min. at the end, no Gate available."
Cons: "I was notified once I arrived to the airport that the fight had been cancelled. This created a great inconvenience since I had a work meeting that I had to attend and was not able due to cancellation. I was moved to a separate flight within a different airline, which I appreciate but I still missed my work meeting due to the new schedule."
Pros: "The prompt boarding and courteous staff."
Pros: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Cons: "The only thing I didn't like was not having discovered PAL before"
Cons: "No myPal"
Pros: "I liked the service , the friendliest crew, quick ease for boarding"
Cons: "Food was not that good. They could have done better in that department. I've had better airline food. Needs work there."
Pros: "The crew we're very friendly and courteous!"
Cons: "The leg room of the airline seemed less than other airlines I have flown."
Cons: "All four of my flight on Philippines Airlines were over 3 hours delayed. Nothing good about this airline. Horrible food. But the delays were beyond the pale. Do not fly this airline and if you have to, don't have a connecting flight the same day, you WILL NOT make it."
Pros: "Good service on the flight. Flights were on time."
Cons: "Manila airport is not well maintained - poor bathroom condition in the international terminal."
Pros: "Very friendly and helpful cabin staff. Still the most covenient flight to and from the Philippines."
Cons: "The line at JFK. There we not enough seats for passengers. Sink was clogged in one restroom and remained so even after the "technical" layover at YVR."
Pros: "Boarding and staff were fine. Was able to sleep."
Cons: "It was 2 hours late, postponed. Very old airplane. Food terrible."
Cons: "We boarded the plane approx on time but we were sitting for a while when an announcement asked for 2 passengers to identify themselves with the crew. Nothing more was said until we were now 40 minutes past departure time and the Captain comes on to say we were waiting for a take off slot from the Air Traffic Control!!! No apologies or advice as to what had happened. We finally were on the runway at approx 12 midnight or 1 hr 25 mins late. To top it all I get an email from PAL at 1.56am (I saw this after arrival of course) which said the plane had changed its arrival time to 9.30am - but the departure time remained the same!!! How am I also going to receive an email when I am already flying?? Food was aweful Entertainment system was also aweful - my future flights on PAL will be only a last resort"
Pros: "Not much"
Cons: "Service was bad, delayed flight, etc."
Pros: "The crew was nice."
Cons: "No leg space , hard seat, no entertainment tv (only a tv of the 80s every 10 seats showing same movie over and over for 14 hours. Terrible!"
Pros: "Seats were quite good"
Cons: "Appalling service, not once did they attend to requests. No entertainment"
Cons: "Middle seat for 15 hours was tough. Otherwise flight was fine."
Pros: "the service, the crews profesionality"
Cons: "Leck of electronics....no Gps of flyght."
Pros: "Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.."
Cons: "Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.. u need to let ur travelers know what kind of covid testing each country they visit, BEFORE THEY DEPART!! AND FYI U NEED TO UNDERSTAND THAT THERE IS NO GUARANTEE THAT THE LABS WILL COME BACK IN TIME OF THEIR DEPART!! U MADE MY INTERNATIONAL TRIP A NIGHTMARE AND U WONT GIVE ME A REFUND OR OPTION TO RESCHEDULE AT A LATER DATE!!!"
Cons: "Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main."
Pros: "Crew was friendly, food was good"
Cons: "Entertainment was broken in one of our seats, the seats were not comfortable"
Cons: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."
Cons: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."
Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."
Pros: "Free Wifi"
Cons: "Free Wifi all over the flight"
Pros: "The crew was great and seating an entertainment options were wonderful."
Cons: "Food. Other airlines in Asia have a far better selection of meals."
Pros: "I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time."
Cons: "The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting."
Pros: "For the most part the people and workers were very nice"
Cons: "Couldn’t add baggage with the ticket bought online. Once I did it cost $100 to add 1 bag. Checking in process was the worst, as many kiosks didn’t work and the software seemed buggy."
Pros: "loved the interactive flight information, movies, and the food and crew were great"
Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"
Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Pros: "Friendly staff that helped me change seat after I landed in a middle seat."
Cons: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."
Pros: "The smooth journey in the sky"
Cons: "The fact that BA flights even morning ones are always behind schedule"
Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"
Pros: "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Cons: "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."
Pros: "Not too much"
Cons: "Nearly everything. BA is about 30-40% of what it used to be"
Pros: "Very professional and friendly employees. Someone fainted in our cabin and the crew members took very professional care and offered the passenger oxygen."
Cons: "Very packed cabin, offered us just a sandwich after the first main meal."
Pros: "Good size seats"
Cons: "The crew were rude and dismissive"
Cons: "In flight service needs to be improved"
Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."
Pros: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Cons: "Food was awgul"
Cons: "mybroken seat"
Pros: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Cons: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."
Pros: "Nothing I didn’t make the flight"
Cons: "Heathrow security is slower than molasses and rude. They had to check my bags and it took them over an hour. They were condescending and very unprofessional. Also extremely slow."
Cons: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"
Cons: "Poor legroom with large entertainment boxes taking up valuable space under the seat. Armrests do not lift all the way up - only go 45 degrees which is useless if sitting next to your partner and want some more room!"
Pros: "I felt comfortable even though it was crowded. Crew was very nice and helpful when needed. Entertainment was excellent and made the trip go by faster"
Cons: "Boarding took a little longer than expected."
Cons: "It gave me a different return date"
Cons: "I would have preferred a larger breakfast. For a flight departing after midnight, a dinner was not necessary—but a good breakfast was!!"
Pros: "On time performance"
Cons: "Boarding was somewhat haphazard with some confusion over who was being called at what time"
Cons: "Legroom is extremely tight."
Pros: "Flight was on time. Check in staff, Lounge + lounge staff and Cabin crew were on par with expectations (very good). Disembarking the plane at Heathrow was organised, immigration process (I used the e-gates) was very quick and bags arrived promptly."
Cons: "Many ground staff on hand - but felt overall lack of coordination specifically after security check at the gate, with yet another boarding card check which seemed a bit pointless as boarding cards were checked before gate security as well? Eventually boarding the plane - one lady ended up in the wrong line for upper deck seating (which shows that the numerous boarding card checks they failed to give proper guidance on what line to join)."
Pros: "everything went smoothly"
Cons: "Not enough choices for movies or tv shows."
Cons: "Asked for water when they were selling beverages, and was told sharply "not yet". Flight attendants did not make eye contact and never return for us or other passengers around us."
Pros: "I like that they managed to squeeze the seats in an A380 jumbo jets to make it feel like the space of a domestic carrier plane."
Cons: "Seat is small, no food menu on a 12-hour long haul flight from SIN to London. Only 1 available meal type: bland tasting "sea bass" soaked in tomato sauce. The air crew spent most of their time sitting in the back - zero effort in service - not once did they make rounds with cups of water/juice. In between meals, I request for some snacks and they said they don't carry any snacks at all - onboard a 12-hour long flight. I asked to BUY some Malteser chocolate and pringles, and the air crew exclaim "ohhhh but it's on the upper deck, I would have to climb up to get some." Here how about some bread rolls and butter. They offered me stale bread from the previous meal. I am their One World Partners SAPPHIRE Member. I shudder to think how they would treat their standard economy class passengers."
Pros: "Flight arrived early"
Cons: "Movie selection not that great"
Pros: "The welcome drinks and hot towels (premium economy) are good. As is the drinks trolley before meals. The seats are just OK"
Cons: "Major gripe is seat allocation we had several issues but the worst was being issued with a boarding pass and seats from London to Sydney only to have them changed to inferior seats at Singapore with the ultimatum "sit in the new seats or get off the plane". Excellent for customer relations, we won't be traveling BA again"
Pros: "Service is great"
Pros: "Clean only immediately after boarding."
Cons: "1) Toilets too small 2) Toilets after first use by passengers, was not cleansed and toilet supplies like seat covers, etc not replenished 3) Not even enough toilets around."
Cons: "Changan T1 is awful. BA god poor. Otherwise fight to time and uneventful. Passenger cabin in 777s feels squashed. Toilets barely cope."
Cons: "Offer larger seats like United Airlines. For a few dollars you can upgrade economy to economy plus which offere 6 inches more leg room."
Pros: "Overall good service"
Pros: "This flight is was by British Airways - Excellent flight experience!!"
Pros: "Everything that BA is not; excellent crew & food"
Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Pros: "Staff all very pleasant."
Cons: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."
Cons: "My connecting flight was late, and I missed this flight."
Pros: "I liked the service provided by the crew"
Cons: "I didnt have enough time to eat after my first flight because of the short layover. Also the seats were not very comfortable there were plenty of open seats where they have the bed, they could have moved people there for example im military along with a few others, not saying that we need extra privileges but it would have been nice."
Cons: "Vegetarian Food need to Improved."
Cons: "The entertainment unit was constantly malfunctioning"
Cons: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Pros: "we had extra legroom travelling with an infant"
Cons: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "The food"
Cons: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Cons: "Did not departure on time"
Cons: "Toilets should never be wet."
Pros: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Cons: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Cons: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."
Pros: "Having 2 seats to ourselves"
Cons: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Pros: "Not much"
Cons: "Left late with no explanation"
Cons: "Connecting Time"
Pros: "Food provided in Mumbai to KL flight was satisfactory."
Cons: "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
Pros: "Fast flight and boarding time"
Cons: "Inflight food was bad, luggage at the airport took Long"
Cons: "Quick transfer"
Cons: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
Cons: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Cons: "Temperature was very low."
Cons: "Toilet was not cleaned."
Pros: "The food and check in is better flying from HK to KL.."
Cons: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Pros: "comfort and entertainment"
Pros: "The regular plane was swapped out for the A380"
Pros: "Short flight."
Cons: "One of our luggage was delayed during transit."
Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Pros: "Excellent food and crew"
Cons: "Seats rather basic for business class"
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Pros: "Everything flowed smoothly."
Cons: "It would have been nice to have inflight entertainment within our seatbacks."
Cons: "Bags didn't arrive at the destination"
Pros: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Pros: "I like their timely service and cleanliness."
Pros: "Crew was good"
Cons: "Food is not good"
Pros: "Seats and entertainment"
Cons: "Bad landing,"
Pros: "Nothing remarkable"
Cons: "Nothing unremarkable"
Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Pros: "Free beer and wine. Good inflight entertainment. Food ok."
Cons: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Cons: "Two hour in late and still waiting for boarding. Awful experience..."
Cons: "Two people on the same PNR, but seated six rows apart. Say what?"
Cons: "I never got to take the flight. Tried to cancel multiple times with VAYAMA prior to 31 March, but they never responded."
Pros: "The boarding and entertainment..."
Cons: "The food... and the lack of announcement to advise us on the delay"
Pros: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Cons: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."
Pros: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
Pros: "Short trip 50 mins"
Cons: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Pros: "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
Cons: "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
Cons: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
Pros: "Line took 1 and a half hours to get through. Never again and I plane on going to Bali alot in the next 40 years."
Cons: "Nothing staff was rude"
Airlines flying from Asia to Sydney have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to Sydney
Masks required on board, masks provided on flights from Asia to Sydney
Social distancing seating
Middle seats unavailable to book on flights from Asia to Sydney
Testing for antibodies, testing for symptoms for flights from Asia to Sydney
Waiving of change fees. Search flexible flights from Asia to Sydney